Delhi, 110092, India, 8076761392, pushkarjhaofficial@gmail.com
https://www.linkedin.com/in/pushkarjhaofficial/
Summary System Administrator with 4+ years of experience in configuring and maintaining networks, servers, and systems. Expertise in installation, troubleshooting, and security.
Work Experience
Nov 2022 - Present IT Support Specialist, PC Solutions Pvt. Ltd. Gurgaon
Managing PC Solutions client American Express end users over the chat and remote. Experienced of implementing, configuring and troubleshooting a variety of hardware and software systems. Installed, maintained and monitored network security systems to ensure business continuity. Provided 24/7 technical support for all computer systems and networks. Performed system patches and upgrades in a timely manner. Monitored system performance and proactively identified and resolved issues. Created and maintained system documentation and user manuals. Utilized scripting techniques to automate system maintenance tasks. Developed and implemented system policies, procedures and best practices. Established backup and recovery plans to ensure data integrity and availability. Administered user accounts, file systems and system access.
Sep 2021 - Jul 2022 IT Support Associate, Team Computers Pvt. Ltd. Gurgaon Provided technical support for over 500 customers in a fast-paced corporate environment. Demonstrated expertise in resolving complex customer inquiries and network issues. Managed a team of 10 technical support specialists and provided guidance on complex customer inquiries. Developed and maintained technical documentation for customers and staff. Developed and implemented technical support processes and procedures. Utilized a variety of software and hardware tools to diagnose and resolve customer issues. Monitored and maintained customer networks and systems to ensure optimal performance. Trained customers and staff on the use of computer systems and applications. Developed and implemented customer service standards and guidelines. Participated in the design and implementation of new IT systems and networks. Using Azure AD to identify the user system is complaint or not, changing the MFA number or method if required, User Password. Jan 2021 - Sep 2021 IT Operation Assistant, Techmart IT Services PAN India Keeping a detailed record of network configuration, peripheral specifications, problems, and solutions of each customer with coordination with the internal team. Conduct meetings with clients for their better convenience at work, introduce them to new technologies and, if they are planning to move to new technology, make plans to deploy them without interruption at work. And also knowing the current challenges in support. Coordinating with vendors PAN India on other processes without any delay to customer support. Managed accounts payable and accounts receivable processes. Well-versed in problem-solving, decision-making and conflict resolution. Handled daily operations of a busy office environment, including organizing and filing paperwork, managing calendars, and scheduling meetings. Assisted with the development and implementation of operational procedures, policies, and systems. Liaised with internal and external stakeholders to coordinate and facilitate meetings. Proven ability to work independently, prioritize tasks, and meet tight deadlines. Developed and maintained an organized filing system to ensure quick retrieval of documents. Monitored office supply levels and reordered when necessary. Utilized advanced knowledge of computer software to generate reports, update databases, and create spreadsheets. Successfully implemented cost-saving measures that had a positive impact on the organization. Managed vendor inquiries and correspondence, ensuring timely and accurate responses. Developed and maintained positive relationships with co-workers, vendors, and customers.
Jul 2019 - Dec 2020 Project Lead, Visiontek 365 IT Services PAN India Works with IT resource managers to resolve barriers and conflicts that affect project performance. Substantial vendor management, including management of outsourced development, support, and maintenance. Perform up to 50% hands-on development work, demonstrates a strong technical acumen, and provide technical solutions assessments to drive key outcomes. Successfully led a project to upgrade the company’s infrastructure, resulting in increased efficiency and cost savings. Developed project plans, identified tasks, assigned resources and tracked progress to ensure successful project delivery. Effectively managing multiple projects simultaneously with competing deadlines and conflicting priorities. Worked closely with stakeholders to ensure projects met their expectations and requirements. Maintained strong working relationships with all project team members, ensuring consistent communication and support. Monitored progress of projects and identified areas of risk, taking necessary steps to mitigate them. Ensured projects were delivered on time, within budget and met quality standards. Developed processes and procedures to ensure project success and ensure compliance with company policies and procedures. Developed project documentation includes project charters, project plans, risk management plans, and change control documents.
Education
2019 - 2022 BCA, IEC University
2017 - 2018 12th, UPSOS
2015 - 2016 10th, RSBV (CBSE)
Skills Microsoft Office Expert Troubleshooting Expert Networking Expert Windows Server Expert Cloud Computing Expert System Administration Expert System Monitoring Expert Microsoft Azure Expert Microsoft Exchange Expert Windows Expert Identity Access Management Expert SailPoint Identity Now Expert Service Now Expert Bomgar Expert Trend Micro Expert Sophos Expert Avaya OneX Expert Cisco AnyConnect Expert Zscaler Expert Microsoft Intune Expert Office 365 Administration Expert VMWare Expert Hyper-V Expert Citrix Expert Active Directory Expert DNS Expert DHCP Expert Security and monitoring Expert WSUS Expert SSO Expert
Languages English Fluent Hindi Fluent
Certifications
Microsoft 365 Certified: Security Administrator Associate (Microsoft)
Microsoft Certified: Azure Security Engineer Associate (Microsoft)
Microsoft Certified: Identity and Access Administrator Associate (Microsoft)
