Multiple Choice:
1. Well-implemented just-in-time production and purchasing techniques
A. result in large stockpiles of inventory to keep production running.
B. strengthen a company' ability to compete in the marketplace.
C. Increase a reliance on long-term consumer forecasts.
D. Reduce a company's competitive edge.
2. Computer-integrated manufacturing (CIM) plants allow management to
do all EXCEPT
A. create brand recognition.
B. diagnose the reason for a defect.
C. access timely and accurate information reading production costs.
D. respond faster to changes in customer preferences.
3. _____________is/are when a firm compares itself with the best
practice of competitors or other comparable organizations.
A.Value chain
B. Supply chain
C.Key success factors
D. Benchmarking
4. R&D, production and customer service are business functions that are all
included as part of
A.the value chain.
B. Benchmarking
C. marketing.
D. the supply chain.
5. The value chain is the sequence of business functions in which
A. value is deducted from the products or services of an organization.
B. value is proportionately added to the products or services of an
organization.
C. products and services are evaluated with respect to their value to the
supply chain.
D. usefulness is added to the products or services of an organization.
6. _____________ is the generation of, and experimentation with, ideas
related to new products, services, or processes.
A. Research and development
B. Design of products, services, or processes
C. Production
D. Marketing
7. ____________is the acquisition, coordination, and assembly of
resources to produce a product or deliver a service.
A.Research and development
B. Customer services
C. Production
D. Marketing
8. ______________is an operational factor that directly affects the
economic viability of the organization.
A.Customer focus
B. A key success factor
C.Continuous improvement
D. Supply chain
9. Customers are demanding improved performance related to
A. reduced costs.
B. both reduced costs and increased quality.
C.lower costs, improved quality, and improved customer service.
D. lower costs, improved quality, improved customer service, and innovative products and services.
10. The sequence of activities that creates a good or service is
A. An organization
B. A Value Chain
c. A customer chain
D. An informative system
11. There are four broad classes of activities in the value chain. Research
and development would be in which class?
A. activities relating to getting ready to make the product
B.activities related to making the product
C. activities related to dealing with the customer
D. other activities that support the first three activities
12. There are four broad classes of activities in the value chain. Storing work
in process would be in which class?
A. Activities relating to getting ready to make the product
B. Activities related to making the product
C. Activities related to dealing with the customer
D. Other activities that support the first three activities
13. There are four broad classes of activities in the value chain. Billing
activities would be in which class?
A. Activities relating to getting ready to make the product
B. Activities related to making the product
C. Activities related to dealing with the customer
D. Other activities that support the first three activities
14. There are four broad classes of activities in the value chain. Accounting
activities would be in which class?
A. Activities relating to getting ready to make the product
B. Activities related to making the product
C. Activities related to dealing with the customer
D. Other activities that support the first three activities
15. Which of the following activities is value-added?
A. Processing
B. Moving
C. Storing
D. Inspecting
16. Which of the following four general steps to improve the effectiveness
and efficiency of an organization's activities would be performed first?
A. Identify what is now being done
B. measure current performance
C.Analysis
D. Improve
17. Employees improve effectiveness and efficiency by performing general steps regarding the
organization's activities. The following describes which step? The employee measures the performance
of each activity in the process (value chain) from the perspective of customer requirements
while assuring that the overall performance of activities meets the requirements of the organization's
other stakeholders.
A.Identify what is now being done.
B. Measure current performance.
C. Analyze.
D.Improve.
18. Which of the following would NOT happen when quality is bad?
A.Rework
B. Scrap
C. zero-defects
D. An increase in the cost of good units increases
19. Which of the following statements is true?
A.The customer will choose the product with the lower price.
B. If two products provide the same services and quality, the customer will choose the product with the
lower price.
C. If two products provide the same services and quality, the customer
will choose the product with the higher price.
D. The customer will choose the product with the higher price.
20. A key advantage of cross-functional teams in today's manufacturing and service environments is
A. information is shared much more quickly by people in different
functions and this helps speed products to market.
B. the physical size of the organization gets smaller.
C.there are fewer computing system requirements.
D. the number of senior managers decreases.
21. Rewarding team performance based on team output can cause problems
for team members because
A.some team members work different shifts than others.
B. not all team members pull their weight.
C. the team leader has to get a much higher share of the reward and
team members resent it.
D. day shift workers are entitled to a higher share of the reward than
evening shift workers.
22. Continuous education has the following advantages, EXCEPT
A.Employees learn about organizational changes and improvements.
B. employees skills are kept up-to-date.
C. employees learn too much too quickly and get frustrated.
D. employees become more committed to their jobs as they believe the
organization is investing in them.
23. Goal congruence means
A. An employee has set high goals for him/herself.
B. an employee has set low goals for him/herself.
C. an employee's goals are aligned with those of the organization.
D. an employee will never attain his or her goals.
24. A management approach that emphasizes the importance of managing
constraints
A.Decentralization
B.Theory of Constraints
C.Control
D. Business Process
25. A production system in which units are produced and materials are
purchased only as needed to meet actual customer demand is called
A.Total quality management
B. Just-in-time
C.Process reengineering
D. Benchmarking
26. In Process Reengineering, two objectives are to simplify and to eliminate
A Constraint
B. Non-valued-added activities
C.Nonconstraint
D.Losses
27. A detailed report to management comparing budgeted data with actual
data for a specific time period is called a
A.Performance report
B. Feedback
C.Financial accounting report
d. Budget
28. The critical success factors for a business today are all:
A. planning-oriented
B. production-oriented
C. sales-oriented
D. customer-oriented
29. A process by which a firm identifies its critical success factors, studies the best practices of other
firms for these critical success factors, and then implements improvements in the firm's processes to
match or beat the performance of these competitors is termed.
A. Continuous improvement
B. reengineering
C. strategic management
D. benchmarking
30. A technique in which management develops policies and practices to ensure that the firm's
products and services exceed the customer's expectation is
A. continuous improvement
B. Benchmarking
C. Critical success factoring
D. Total quality management
