820: Advanced claims
Coursework – assignment 2
Coursework submission rules and important notes
Before you start your assignment, it is essential that you familiarise yourself with the information in the
Coursework Support Centre.
Please note the following information:
• This assignment must not be provided to, or discussed with, any other person regardless of whether they
are another candidate or not. If you are found to have breached this rule, disciplinary action may be taken
against you.
• Important rules relating to referencing all sources including the study text, regulations and citing statute
and case law.
• All material taken from study texts and websites (or anywhere else) should be in italics so that it is clear
you are not passing it off as your own. Whenever material that is not your own is used, please cite where it
was sourced from in brackets.
• Penalties for contravention of the rules relating to plagiarism and collaboration.
• You must not use Artificial Intelligence (AI) tools to generate content (any part of an assignment response)
and submit it as if it was your own work.
• Coursework marking criteria applied by markers to submitted answers.
• Deadlines for submission of coursework answers.
• You must not include your name or CII PIN anywhere in your answer.
• There are 80 marks available per coursework assignment. You must obtain a minimum of 40 marks (50%)
per coursework assignment to achieve a pass.
• Your answer must be submitted on the correct answer template in Arial font, size 11.
• Your answer must include a brief context, at the start of your answer, and should be referred to throughout
your answer.
• Each assignment answer should be a maximum of 3,200 words. The word count does not include labels
and headings however, it does include text and numbers contained within any tables or diagrams you
choose to use. The word count does not include referencing or supplementary material in appendices.
Please be aware that at the point an assignment answer exceeds the word count by more than 10%
the examiner will stop marking.
Top tips for answering coursework assignments
• Read the Specimen coursework assignment and answer, available on the unit webpage.
• Read the assignments carefully and ensure you answer all parts of the assignments.
• You are encouraged to choose a context that is based on a real organisation or a division of an
organisation.
• For assignments relating to regulation and law, knowledge of the UK regulatory framework is appropriate.
However, marks can be awarded for non-UK examples if they are more relevant to your context.
Copyright © 2024 The Chartered Insurance Institute. All rights reserved.
820/2024 820: Advanced claims 2
• There is no minimum word requirement, but an answer with fewer than 2,800 words may be insufficiently
comprehensive.
Copyright © 2024 The Chartered Insurance Institute. All rights reserved.
820/2024 820: Advanced claims 3
Assignment 2
Provide a brief context for an insurer, or a division of an insurer, with which you are familiar.
For this insurer or division of an insurer:
• Outline its claims handling procedures relevant to high value, complex claims.
• Analyse the extent to which these claims handling procedures contribute to the cost control of high value,
complex claims.
• Recommend, based on your analysis, changes to these claims handling procedures that will improve the
cost control of high value, complex claims.
Copyright © 2024 The Chartered Insurance Institute. All rights reserved.
