measures

We will take every report seriously and work based on the integrity
of the reporter. It is very important to us that colleagues feel safe
when filing a report. That is why Jumbo will make every effort to
protect colleagues who file a Speak Up! report. File a report.

t
We will take action if the situation demands it. The severity of the

THAT’S n o HOW
measure depends on the severity of the incident or violation. This
may include:
• A formal warning;

speak WE TREAT each other

• Demotion;
• Suspension with or without pay;
speak speak
up! up! up!
• Unilateral termination of the employment,
whether or not on an immediate basis.

The measure will be recorded in writing and added to the

TREAT EACH OTHER WITH RESPECT AND STOP INAPPROPRIATE BEHAVIOUR
personnel file. Please refer to the company policies for more
information about disciplinary action.
MELD ONGEWENST ZGŁOŚ NIEPOŻĄDANE REPORT
GEDRAG! ZACHOWANIA INAPPROPRIATE
BEHAVIOUR

More information
In Code Yellow, our code of conduct, you can read how we want to treat each
other at Jumbo. You can find details about our approach to inappropriate
behaviour in the Occupational Health and Safety Policy (Arbobeleid). You can
find our Occupational Health and Safety Policy in Youforce under ‘Policies’.
 It is important to us that every Jumbo colleague feels good and is happy at
(Sexual) harassment
work. We want all of our colleagues to work in a safe environment and pleasant Harassment is when a colleague feels threatened or
uncomfortable as a result of words, comments or gestures.
atmosphere. Being respectful of colleagues is a crucial element to do so. A colleague may also feel pressured or experience fear.
Inappropriate behaviour in the workplace is not considered acceptable - that is Harassment can be verbal, non-verbal or physical.
not how we treat one another. That is why we tackle inappropriate behaviour, and
we want to prevent it. But what exactly do we mean by inappropriate behaviour? Sexual harassment is any form of sexual advances, asking for
sexual favours, or other sexual behaviour that is perceived as inappropriate.
And what can you do if you or a colleague is confronted with it? This includes unwanted, intimate questions, sexually tinted comments or
unwanted touching.
Inappropriate behaviour comes in many shapes and forms. This includes bullying,
aggression and violence, (sexual) harassment and discrimination. It is behaviour
that you experience as unpleasant, either physically or mentally. A colleague,
supervisor, or a customer can exhibit this inappropriate behaviour. Aggression and violence
Aggression and violence can be expressed in different ways.
This includes verbal aggression in the form of, for example,

Bullying
cursing, shouting or a very heated discussion. Physical violence
such as kicking, pushing, hitting, spitting, biting and vandalism
may also occur. Psychological violence includes threatening,
Bullying can be (a combination of) verbal, non-verbal or physical blackmailing and humiliation.
behaviour. Bullying can consist of disparaging remarks, continuous
criticism, lame jokes or gossiping. But also physical violence or exclusion
of colleagues.

Going to work with a spring in your step is very important to

speak
Inappropriate
behaviour is not us at Jumbo! Inappropriate behaviour has absolutely no place
Discrimination in this: that is not how we treat each other. Together, we can

up!
about the perpetrator
’s
intention, but rather prevent inappropriate behaviour via Jumbo Speak Up!
Discrimination involves unequal treatment, disadvantaging about how the recipi
ent
or excluding colleagues based on, for example: experiences it. If you are faced with inappropriate behaviour personally or if you
see it happening to colleagues, don’t keep it to yourself but discuss
• Religion; it openly. By doing so, we can tackle the problem and improve the
• Philosophy of life; situation.
• Political preference;
• Race; There are several ways to discuss inappropriate behaviour:
• Gender; • Your supervisor or HR Business Partner;
• The external confidential adviser (Iwema Consultancy). You
• Age;
can do this anonymously. Tel. +31 317 35 06 46;
• Nationality; • The Jumbo Speak Up! Service (by telephone or online).
• Sexual orientation (LGBTQ+); You can do this in your own language and anonymously.
• Marital status; Tel. 0800 022 29 31 with access code 39327 or visit
• Disability or chronic illness; https://www.speakupfeedback.eu/web/jumbo/nl.
• Working hours (full-time or part-time);
• Type of contract (employed by the company or
through an employment agency). Do you want to know more? Visit YouForce and click on Policies to learn more about Speak Up!.