Benha University
Faculty of Engineering at Shoubra
Electrical Engineering Department
Electrical Power & Machines Engineering Program
Communication & Presentation Skills
Dr./ Hesham S. Karaman
Course Data
Course Title Communication & Presentation Skills
Course Code GEN900
Group First year
Contact Hours (Lecture & Tutorial) 2 (1 & 1)
Course Grades
Assessment Marks
Midterm Examination 10
Oral Examination 10
Final Examination 30
Activities, Assignments, and Reports 10
Total 60
Dr./ Hesham S. Karaman
Introduction
The communication skills are one of guides on improving your
interpersonal skills.
These skills are about how you relate to and interact with other
people.
Effective communication skills are fundamental to good
interactions between two or more people.
Dr./ Hesham S. Karaman
Introduction
We start by explaining more about the theory
and nature of communication.
We discuss effective spoken communication,
and the importance of body language and
other aspects of non-verbal communication.
We present the essential skill of listening to
others, before discussing barriers to
communication, and how to improve
communication.
We focus on interpersonal spoken or non-
verbal communication, including body
language, face and voice, as well as effective
speaking and listening. Dr./ Hesham S. Karaman
What is Communication?
Communication is simply the act of transferring information from one
place to another. Being able to communicate effectively is the most
important of all life skills.
The transferring of information may be (Communication Categories):
1) Vocally (using voice).
2) Visually (using logos, maps, charts or graphs).
3) Non-verbally (using body language and gestures).
4) Written (using printed or digital media such as books, magazines,
websites or emails).
How well this information is transmitted and received is a measure of
whether your communication skills are good. Dr./ Hesham S. Karaman
Communication Terminals
Senders and recipients are the terminals
(two sides) of communication.
The goal of any communication process is
achieved depending on the sender and
receiver skills.
We shall be known that, the sender and
receiver skills are different from person to
another. Such as (eye-contact, body
language, voice tone, mood, emotional state,
hand signals, or gestures). Dr./ Hesham S. Karaman
Factors Affecting on Communication Process
Psychological: نفسية
who you are? من أنت
what you bring? ما الذي تقدمه
your needs, desires, values and beliefs.احتياجاتك ورغباتك وقيمك ومعتقداتك
Relational: عالئقية
how we define each other?كيف نحدد بعضنا البعض
your power and status. قوتك ومكانتك
whether we like each other. ما إذا كنا نحب بعضنا
Situational: موقفية
the social context within which we are. السياق االجتماعي الذي نحن فيه
the rules and conventions that applied. القواعد واألعراف المطبقة
Dr./ Hesham S. Karaman
Factors Affecting on Communication Process
Environmental: بيئية
the physical location. الموقع المادي
noise level, temperature, season, time of day, and so on.
مستوى الضوضاء ودرجة الحرارة والموسم والوقت من اليوم وما إلى ذلك
Cultural: ثقافية
all the learned behaviors. جميع السلوكيات المكتسبة
cultural norms. القواعد الثقافية
Ethnic conventions. األعراف العرقية
Dr./ Hesham S. Karaman
Communication succeeds when we increase the
area of common understanding (the shaded area)
Dr./ Hesham S. Karaman
Levels Of Understanding
**Communication is the process of creating shared understanding**
Dr./ Hesham S. Karaman
Levels Of Understanding
Dr./ Hesham S. Karaman
Levels Of Understanding
Relationship: صلة
The first task in any conversation is to
build a good rapport.
. المهمة األولى في أي محادثة هي بناء عالقة جيدة
Rapport is the sense that another person is
like us.
.صا آخر هو مثلنا
ً الوئام هو الشعور بأن شخ
We create rapport through matching
movements, including body orientation,
body moves, eye contact, facial expression
and tone of voice.
بما في ذلك اتجاه، نخلق عالقة من خالل حركات المطابقة
الجسم وحركات الجسم والتواصل البصري وتعبيرات الوجه
.ونبرة الصوت Dr./ Hesham S. Karaman
Levels Of Understanding
Information: معلومة
The information inside our heads is dynamic
(constantly changes).
.) المعلومات داخل رؤوسنا ديناميكية (تتغير باستمرار
Creating shared understanding of
information means displaying it in a form
that the other person can recognize.
خلق فهم مشترك للمعلومات يعني عرضها في شكل يستطيع
.الشخص اآلخر التعرف عليه
If the other person can’t understand what we
mean, then our attempts to communicate
have failed.
فإن محاوالتنا، إذا لم يستطع الشخص اآلخر فهم ما نعنيه
.للتواصل قد فشلت Dr./ Hesham S. Karaman
Levels Of Understanding
Action: فعل
As well as creating relationships and sharing
information, we should communicate to
promote action.
يجب أن، باإلضافة إلى إنشاء العالقات وتبادل المعلومات
.نتواصل لتعزيز العمل
You shall be a good pattern by take action to
send your message.
يجب أن تكون قدوة جيدة من خالل اتخاذ إجراء إلرسال
.رسالتك
Do action to send message.
. قم بعمل إلرسال رسالة
Dr./ Hesham S. Karaman
Key Factors For Good Conversation
Objective: Do you both know why you are
holding the conversation?.
هل يعلم كالكما لماذا تستمر المحادثة؟: الهدف
Time: Is this the right time to be holding this
conversation?
هل هو مناسب إلجراء هذه المحادثة؟: الوقت
Place: Are you conversing in a place that is
comfortable, quiet and free from
distractions?
هل المحادثة تتم في مكان مريح وهادىء وخالي من: المكان
المشتتات؟
Assumptions: Do you both understand the
assumptions that you are starting from?
هل يفهم كالكما اإلفتراضات التي نبدأ منها؟: اإلفتراضات Dr./ Hesham S. Karaman
Spindles Of Relationships
Relationships are neither fixed nor permanent. They are complex and
dynamic. Our relationship depends on the following:
: عالقتنا تعتمد على ما يلي. إنها معقدة وديناميكية.العالقات ليست ثابتة وال دائمة
Status
Power
Convention
Liking
Dr./ Hesham S. Karaman
Spindles Of Relationships
Status: الحالة
We must be aware of the status of those around us in order to make a
successful relationship.
. يجب أن نكون على دراية بوضع من حولنا من أجل إقامة عالقة ناجحة
Power: القوة
Power is the control we can exert over others. If we can influence or
control people’s behavior in any way, we have power over them.
إذا تمكنا من التأثير أو التحكم في سلوك. القوة هي السيطرة التي يمكننا أن نمارسها على اآلخرين
. فنحن لدينا سلطة عليهم،الناس بأي شكل من األشكال
Dr./ Hesham S. Karaman
Spindles Of Relationships
Convention: العرف
A convention is a set of behaviors that people accepted (formal or
experience).
.) العرف هي مجموعة من السلوكيات التي يقبلها الناس (رسمي أو تجريبي
Liking: الميول
Conversations can fail because we dislike each other. One the other hand,
they can also fail because we like each other a lot! So, a balance is
necessary.
يمكن أن يفشلوا أيضًا ألننا، من ناحية أخرى. يمكن أن تفشل المحادثات ألننا ال نحب بعضنا البعض
.كثيرا! لذلك البد من التوازن
ً نحب بعضنا البعض
Dr./ Hesham S. Karaman
Expressions not the same!
Dr./ Hesham S. Karaman
COPING
Coping: التأقلم
The skill of coexistence with difficult
circumstances.
A person must face his circumstances
and disappointments, no matter how
difficult they are, by overcoming
them with work, activity,
perseverance, flexibility.
يجب على- مهارة التعايش مع الظروف الصعبة
الشخص أن يواجهه ظروفه وخيبات األمل التي
يمر بها مهما كانت صعبة بالتغلب عليها بالعمل
.والنشاط والمثابرة والمرونة Dr./ Hesham S. Karaman
SUCCUMBING
Succumbing: اإلستسالم
Surrender to despair and the inability
to practice life.
A person lets things happen to him
and not move a finger without
looking for any solutions to the
problems.
االستسالم لليأس وعدم القدرة على ممارسة
الحياة – الشخص يترك األمور تحدث له وال يحرك
.ساكنا دون البحث عن أي حلول للمشاكل
Dr./ Hesham S. Karaman
FLEXIBILITY
Flexibility: المرونة
It is the ability to persevere and challenge
the most difficult circumstances in order
to continue living.
هي القدرة على االستمرارية وتحدي أصعب الظروف من
.اجل استكمال العيش
Do something that gives you a sense of
accomplishment افعل شيئ ًا يمنحك الشعور باإلنجاز
Set clear achievable goals
ضع أهدافًا واضحة يمكن تحقيقها
Learning from experiences التعلم من الخبرات
Hold on to hope التمسك باألمل
Take proactive action. اتخاذ إجراءات استباقية Dr./ Hesham S. Karaman
NONCHALANCE
Nonchalance: الالمباالة
A behavioral emotional state, which means
that a person acts without interest in his life
affairs.
A person not interest even public events,
even if this is not in his interest, with the
lack of will to act and the inability to care
about the results.
معناها أن يتصرف المرء بال اهتمام، حالة وجدانية سلوكية
الشخص ال يهمه حتى األحداث العامة.في شؤون حياته
مع عدم توفر اإلرادة على،وإن كان هذا في غير صالحه
.الفعل وعدم القدرة على االهتمام بشأن النتائج Dr./ Hesham S. Karaman
PREVARICATION
Prevarication: المراوغة
It is a procedure used to deceive by stating
a true statement that is unrelated to the
situation, or leads the listener to draw false
conclusions.
This behavior may be positive or negative.
It is a positive if impacts positively for
others elsewise non.
المراوغة هو إجراء يُستخدم للخداع من خالل ذكر عبارة
أو تؤدي إلى جعل،صحيحة ال تكون لها عالقة بالموقف
قد يكون هذا السلوك.المستمع يستنتج استنتاجات خاطئة
إنه أمر إيجابي إذا كان له تأثير إيجابي.إيجابيًا أو سلبيًا
.على اآلخرين وإال فهو سلبي Dr./ Hesham S. Karaman
OVERLOOK
Overlook: التغافل
It is showing your inattention to a defect
although being informed it, to non exalting
the petty matters.
A person Ignores this nonentity situations
to avoid enmities creations and avoid bad
mood.
، إظهار عدم انتباهك لعيب على الرغم من إطالعك عليه
يتجاهل الشخص هذه المواقف.لعدم تعظيم األمور الصغيرة
.التافهة لتجنب خلق العداوات وتجنب المزاج السيئ
Dr./ Hesham S. Karaman
FORGIVENESS
Forgiveness: التسامح
It is reducing negative feelings towards
someone who has wronged you.
A person lets things take their proper way
without overreacting to the wrongdoer.
. التسامح هو تقليل المشاعر السلبية تجاه من أساء إليك
يترك الشخص األشياء تأخذ مجراها الصحيح دون المبالغة
.في ردود األفعال تجاه المخطىء
Dr./ Hesham S. Karaman
HELP OTHERS
Help others: مساعدة اآلخرين
It is providing moral or material assistance
to others without hesitation.
The helping for others helps to enhance
your health and spread the feeling of
happiness in yourself.
، تقديم العون المعنوي أو المادي إلى الغير دون تردد
تساعد مساعدة اآلخرين على تعزيز صحتك ونشر الشعور
.بالسعادة في نفسك
Dr./ Hesham S. Karaman
CURRICULUM VITAE
Dr./ Hesham S. Karaman
Why you need a CV?
A CV is a short, written summary of your skills, achievements and experience
which relate to a role you want.
You use it in the first stage of applying for jobs. Employers often ask for a CV
instead of an application form but sometimes you'll need both.
It's your first chance to promote yourself to an employer. A good CV will get you
to an interview.
Use it to apply for advertised jobs, or to introduce yourself to employers you’d
like to work for. They may have vacancies that aren't advertised.
Dr./ Hesham S. Karaman
Pre-writing CV
Start with the job advert for the role you’re applying for, so you can refer to the:
Job description
Person specification
Company details.
Think about how your skills and experience match what the employer is looking
for and gather the information you’ll need, including:
your qualifications
your past jobs and volunteering experience
your past employers' details
evidence of any training courses you’ve completed.
Dr./ Hesham S. Karaman
CVs Styles
There are different CV styles, so use the one which best matches the role and the
stage you’re at in your life or career.
Traditional CV or chronological CV: lists your work and education history,
starting with the most recent.
Skills based or targeted CV: focuses on your job-related skills and personal
qualities.
Technical CV: used in professions like IT and engineering, it highlights the
skills you have that are important in your industry.
Creative CV: used in creative and digital arts and can link to an online
portfolio, contain video or infographics, or include digital tools that make you
stand out from the crowd.
Academic CV: generally longer than a traditional or skills-based CV and
often used for teaching and research careers.
Dr./ Hesham S. Karaman
Contact Details
You’ll need to provide details of how employers can get in touch with you if they
want to offer you an interview. You should include your:
name at the top of the page - no need to add 'CV' or 'curriculum vitae‘
phone number which employers can reach you on during the working day
email address - always use a professional sounding email address
You can also provide a link to your professional networking profile, like
LinkedIn.
Dr./ Hesham S. Karaman
Personal Profile & Education History
Personal profile:
This is a few short lines that sum up who you are and what you hope to do. It
should go just under your name and contact details.
Think about the job you want and what the employer is looking for. Make
your profile sound like you're the right person for the job.
Education history:
You can add this section after your personal profile if you’re early on in your
career, or if you don’t have much work experience.
Whatever order you choose, you’ll need to include the: names of your
qualifications - school, college or university where you studied - dates you
attended. Dr./ Hesham S. Karaman
Work History
Include placements, volunteering and any paid jobs you’ve had. You should
list these with the most recent first, and include:
the employer details
the job title
the dates you worked there
Use active words to highlight your strengths and skills, to describe things
you've done like:
organized
created
built
managed
planned
Give positive examples of your achievements rather than just listing
responsibilities. Use the STAR method to help.
Dr./ Hesham S. Karaman
Gaps In Your Work History
A skills-based CV is useful when you have gaps in your work history. Give
examples of skills you've developed during the times you were out of work
and how you got them:
projects
part-time work
work experience
internships and placements
volunteering
Dr./ Hesham S. Karaman
Hobbies, Interests or Achievements
Try to show the skills you have through your hobbies and interests. Focus on
examples that show you have relevant skills for the job.
This section of a CV is useful if you do not have much work experience.
References
You can leave out the details of your references at this point, or mention that
'references are available on request'.
Dr./ Hesham S. Karaman
Tips for writing a CV
Employers get lots of CVs to look at and have to decide quickly who they are
going to interview. Here are some tips to make your CV stand out for all the right
reasons. When writing your CV remember to:
research the company and the job before you start
choose a CV style that fits your situation or one that employers in that sector
prefer
use a clear font like Arial, Times New Roman or Calibri, size 11 or bigger and
always use the same style throughout
use headings, bullet points and spacing to break information up to make it
easier to read
be clear and to the point and keep it to 2 sides of A4
match the words you use to the keywords in the job description
get someone else to read it, and double check your spelling and grammar
save a backup copy and convert it to PDF format for emailing
Dr./ Hesham S. Karaman
PRESENTATION
Dr./ Hesham S. Karaman
PRESENTATION
Before your presentation, you should think about Eight items:
1. Purpose:
What outcome are we trying to achieve?
How can results be measured?
What will success look like?
2. Topic:
Novelty? Complexity? Technical?
3. People:
Who should attend?
What do they already know?
How are they going to help?
4. Timing:
When will it happen and how long will the presentation take?
Dr./ Hesham S. Karaman
PRESENTATION
Before your presentation, you should think about Eight items:
5. Location:
Where will the presentation be held?
Do you have access to the correct facilities for the presentation?
6. Papers:
Do you need to send out an agenda before the presentation?
Background information required?
7. Visual aids:
Is a projector required? Boards?
8. Style:
Structure or unstructured, discussion style?
How assertive should you be?
Dr./ Hesham S. Karaman
PRESENTATION
Preparing for a presentation can help you feel more confident and improve
your chances of a successful presentation.
We will explain why presentations are important and list TEN helpful tips to
help you prepare a qualified presentation.
1. Outline your presentation.
2. Practice your presentation ahead of time.
3. Read and revise your presentation.
4. Write with your audience in mind.
5. Practice presentation flow.
6. Have a backup
7. Take cues from professional speakers.
8. Arrive early.
9. Practice your hand gestures.
10. Take some deep breaths. Dr./ Hesham S. Karaman
PRESENTATION
Outline your presentation:
Focusing on the main points of your presentation. When creating your
outline, make sure to include an opening statement that quickly welcomes
your audience and grabs their attention, a thesis statement that
summarizes your topic, information and examples that support your
thesis, and a strong conclusion that further persuades your audience to
see your point of view.
Practice your presentation ahead of time:
Practicing your presentation ahead of time can help give you added
confidence on the day of your presentation. Rehearse your presentation
early and as often as you can. Consider presenting to your family and
friends and asking them for feedback (Rehearse always aloud).
Dr./ Hesham S. Karaman
PRESENTATION
Read and revise your presentation:
It's important to make changes that can make it more impactful.
Consider why the audience would care about certain points you're
making. Also, consider how what you're saying is relevant to the overall
presentation.
Write with your audience in mind:
Think of what your audience may or may not already know. If you're
presenting to highly skilled professionals, you can avoid explaining basic
terms. If you’re giving a presentation to people who are new to your
topic, you may need to explain unique terms or deliver your presentation
in a way that’s accessible to your entire audience. Revise your
presentation as needed to ensure everyone in your audience will be able to
understand what you're saying.
Dr./ Hesham S. Karaman
PRESENTATION
Practice presentation flow:
As well as practising for the ideas and what you want to say, practise how
you want your presentation to flow. Think of it almost as a symphony,
with high points, slow movements and crescendos. If it’s important, think
about how you want your audience to feel, what emotions you want them
to have, and when.
Have a backup:
There’s nothing worse than the projector dying or finding that your
laptop won’t communicate with the projector for some reason. If you
know you have a backup, even if it’s only a pre-prepared flip chart, you’ll
feel better, and you’ll be more confident.
Dr./ Hesham S. Karaman
PRESENTATION
Take cues from professional speakers:
To help you perfect your presentation, watch online videos of professional
speakers giving a presentation. Consider how they keep their audience
engaged. Look at their gestures and the tone of voice they take during
their presentation. Consider the overall look of their presentation and
make changes to yours as needed.
Arrive early:
To give you more time to prepare, plan to arrive early. This gives you
time to set up your equipment and technology. It also helps to arrive early
if you tend to run late and if you've never been to the location where
you're making your presentation.
Dr./ Hesham S. Karaman
PRESENTATION
Practice your hand gestures:
When you give a presentation, it's important to know what to do with
your hands. Be aware of your hands while you rehearse and think about
your hand gestures and their relation to what you're saying. If you plan
to move, make sure to move along with your words. You can even use
your hand gestures to prompt what you need to say next.
Take some deep breaths:
Instead of letting your nerves get the best of you, take time to yourself
before your presentation. Take a few deep breaths to help you regain your
composure. Even taking just a few minutes can help you feel more
relaxed and give you the confidence you need to give a strong
presentation.
Dr./ Hesham S. Karaman
