Lena Gray

Traveling Merchandiser
 Louisville, Kentucky, United States
 +18594472077
 nikkigray3598@gmail.com
 effecientassistant.simdif.com
 efficient.zee.am/

SUMMARY

Accomplished administrative professional with 13 years of experience in administrative and management positions, seeks
a remote position. Proven ability to streamline processes with exceptional organizational skills (social media
management, calendar management, task prioritization) and clear, proactive communication. Eager to support marketing
initiatives, provide technical assistance, create website content, and offer reliable administrative support.

WORK EXPERIENCE

November 2022-Current

Traveling Merchandiser

 TAB Retail Remodeling

 Gainesville, Georgia, United States

Traveled across the country as a Traveling Merchandiser for Tab Retail RemodelsTackling diverse
challenges at each Walmart location. I improvised solutions to unexpected obstacles, ensuring smooth
project execution and exceeding expectations.

March 2020-April 2022

Virtual Administrative Assistant

 Alliance Laundry Systems LLC

 Louisville, Kentucky, United States

As a virtual administrative assistant (VA) for Alliance Laundry Services, I wore many hats and played a
vital role in supporting the smooth operation of the company for two years. Here's a closer look at my
position and some noteworthy achievements:
Position Overview:
• Managed all administrative duties for assigned accounts within Alliance Laundry Services, remotely
and independently.

• Provided first-class customer service to internal and external stakeholders, resolving inquiries and addressing concerns
promptly and effectively
• Handled a diverse range of tasks, including calendar management, email communication, document
creation and editing, travel arrangements, expense reports, and data entry.
• Maintained accurate and organized records, ensuring smooth workflow and efficient information
access.
• Collaborated with cross-functional teams to support various projects and initiatives.
Significant Accomplishments:
• Streamlined customer service processes: Developed and implemented standardized procedures for customer inquiries,
resulting in a decrease in resolution times and improved customer satisfaction.
• Enhanced communication and collaboration: Created and facilitated weekly communication channels
between teams, fostering better collaboration and project alignment.
• Optimized my workflow and adopted productivity tools, consistently exceeding expectations and delivering high-quality
work within tight deadlines.
• Received consistent positive feedback: Recognized by clients and colleagues for my professionalism,
responsiveness, and ability to consistently deliver exceptional service.
These are just a few examples of how I thrived as a Virtual Administrative Assistant at Alliance Laundry
Services. My ability to adapt to diverse tasks, prioritize effectively, and communicate clearly contributed
significantly to the team's success. I'm confident that my skills and experience would be valuable assets to any
organization seeking a dedicated and reliable virtual assistant.

June 2016-November 2020

Store Manager

 Traderbakers Flea Market

 Carrollton, Kentucky, United States

Led and managed all aspects of a bustling flea market, overseeing daily operations, staff performance,
customer engagement, and financial health. Fostered a positive and productive environment while
driving sales and exceeding operational goals.

Key Responsibilities:
Store Operations:
• Managed daily workflow, ensuring smooth and efficient store operations.
• Oversaw inventory management, product placement, display, and visual merchandising.
• Maintained cleanliness and safety of the store environment.
• Performed daily and nightly cash handling, drawer counts, and bank deposits.
Staff Management:
• Developed and implemented employee schedules to optimize staffing levels
• Hired and trained new employees, ensuring adherence to company policies.
• Motivated and coached team members to achieve individual and team goals.
• Provided performance feedback and addressed employee concerns.
Sales and Customer Engagement:
• Implemented a successful loyalty program that increased customer retention and spending.
• Developed and executed promotional campaigns to drive customer traffic and sales.
• Provided exceptional customer service, resolving inquiries and complaints promptly and professionally.
Financial Management:
• Managed store budget, minimizing operational costs without compromising quality.
• Negotiated with vendors to secure better pricing and terms.
• Monitored and tracked financial performance, providing regular reports to management.
Accomplishments:
• Increased customer loyalty and repeat purchases through the implemented loyalty program.
• Achieved a reduction in operating costs through strategic cost-cutting measures and vendor
negotiations.
• Reduced energy usage by 10% through implementing energy-efficient practices.
• Maintained a consistent 95% customer satisfaction rating throughout tenure.
• Successfully recruited, trained, and developed a high-performing team, resulting in a increase in staff
productivity.

August 2009-January 2011

Picker/Packer

 Dorman Products
 Warsaw, Kentucky, United States

• Received orders from supervisors and prepared a list of the inventory needed to complete the order.
• Identified and located the required items in the warehouse or storage area.
• Packaged and labeled items as instructed for shipping.
• Checked inventory thoroughly for completeness and accuracy.
• Ensured that items were in the correct condition before packing and shipping.
• Used hand-held scanners and headsets to update inventory records.
• Responsible for maintaining a clean and organized workspace.
• Communicated with supervisors and co-workers regarding inventory levels and required restocking.
• Followed safety policies and procedures to maintain a safe work environment.
• Performed other related duties as assigned.

EDUCATION

2023-Current

Bachelor of Business Administration

 Strayer University
 Kentucky, United States

• Project Management

1998-2001

Diploma

 Carroll County High School

 Carrollton, Kentucky, United States

SKILLS

Operations Operations Management Customer Support/Service Office Management Time Management

Retail Budgeting Performance Management Financial Management Retail Sales Best Practices

Recruiting/Staffing/Hiring Visual Merchandising Merchandising Copy Writing Marketing

Brand Marketing (Branding) Leadership Online Marketing Web Design Campaigns

Calendar Management Compensation and Benefits Pricing Project/Program Management

Conflict Resolution Organizational Skills Copy Editing Data Entry Proofreading Travel Planning

Content Management Computer Operations Writing Skills Inventory Reports Order Picking/Packing

Microsoft Office Project Execution Remodeling Administrative Skills Cross-Functional

Operational Support Process Development Customer Satisfaction Communication Skills

Procedure Implementation Standards Development Editing Establish Priorities Retail Management

Exceeded Sales Goal Sales Operations Market Tracking Staff Training Resolve Customer Issues

Promotional Programs Loyalty Programs Product Positioning Customer Retention/Renewal

People Management Budget Management Performance Analysis Reporting Skills Coaching

Productivity Management Cost Control Negotiation Skills Safety/Work Safety Mobile Devices

Microsoft Windows Operating System Training/Teaching Social Media Safety Process Microsoft Outlook

Computer Skills Microsoft Word Website Management Detail Oriented Schedule Development

Microsoft PowerPoint Microsoft Excel Identify Issues Customer Relations Shipping/Receiving

Warehousing Inventory Levels Manufacturing

HONORS & AWARDS

Intentional Communicator
Issued by University of Phoenix
Earner demonstrates the ability to create written communication that is appropriate for discipline- or industry-specific
situations and adaptive to the goal of the message and needs of the intended audience.
https://www.credly.com/badges/47281d68-6c46-42a5-bcc7-353f67a01068/public_url
Team Building & Collaboration
Earner demonstrates the fundamental understanding of team building including collaboration, conflict, and team
performance.
https://www.credly.com/badges/7d0de0be-574e-4eb8-8489-100611e5b555/public_url
Decision Maker - Personal Finance
Issued by University of Phoenix
Earner demonstrates the ability to examine alternatives when presented with challenges or opportunities and identify
options and strategies to manage significant personal investments.
https://www.credly.com/badges/1e792d5d-e0e6-435a-9a0c-8e51190c82b8/public_url
Strategic Problem Solver
Issued by University of Phoenix
Earner demonstrates the ability to apply critical thinking to problem solving and use logic and reasoning to make effective
decisions.
https://www.credly.com/badges/77cae3d4-ee3a-4499-bd01-ad1f3bd12daf/public_url
Reflective Communicator
Issued by University of Phoenix
Earner demonstrates the ability to apply feedback to improve effectiveness and intention of written communication.
https://www.credly.com/badges/6b00c032-79cd-4c27-a62a-8b3a3d6fc823/public_url
Intentional Problem Solver
Issued by University of Phoenix
Earner demonstrates the ability to identify, evaluate, and implement solutions to problems.
https://www.credly.com/badges/1972f8c4-9388-40bb-8b47-fd19d780f82f/public_url
Reflective Problem Solver
Issued by University of Phoenix
Earner demonstrates the ability to evaluate the effectiveness of work practices and determine activities that contribute to
goal achievement
https://www.credly.com/badges/a5b3e65a-bb8b-465b-bbbd-44712bbaeac0/public_url

LANGUAGES

English - Fluent

EXTRACURRICULARS

*Little League Cheerleading Coach from 2001-2008. I managed schedules and logistics for a team of 12 girls ages 6-11,
developed performance plans, and executed successful fundraising initiatives.
*Room Parent, KWinn Primary from 2005-:2009. I Coordinated field trips, class parties, and fundraisers, collaborating with
a team of parents and school staff to deliver positive student experiences.
*Senior Citizen Center Volunteer (2001-2004): I was able to ensure smooth operation of the daily hot lunch program,
supporting the well-being of senior clients.

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States