Amitava Pathak

m: (+91)-98739 25499 email: amitava_pathak@yahoo.com : in.linkedin.com/in/amitavapathak

Qualification Highlights
 Over 30 years of total experience in IT, 20+ years at leadership positions
 Intense experience in Manufacturing, Retail, Healthcare and E Governance domain
 Engineering Graduate from BITS Pilani, MBA from AIMA, Graduate and SELP from Landmark Forum
 Proven leader in the field having strength of rallying team towards engineering excellence:
 Excellent influential skills. Proven record of catalyzing teams for productivity and performance gains
by bringing synergy of purpose and team alignment, establishing meritocracy and innovation-based
work culture and enhancing team engagement.
 Excellent communication and presentation skills, understands and communicates at CXO levels with
ease.
 Represented and led diverse teams in various communications projects in collaboration with NIC and
power grids (DVC and MSEB) while in SAIL.
 In-depth experience in change management, influencing end-user community for early adoption,
smooth transition and owning up.
 Instrumental in turnaround of business units by judicious mix of management actions, processes and
technology.
 Brought 115% growth in revenue, 15% reduction in cost and 51% profitability growth YOY for four
consecutive years for retail product business of Polaris.
 Stabilized products and deliveries in IIS Inc. and streamlined all operations resulting in predictable
growth of the company, by bringing 37% productivity gain and successfully releasing state of art
SOA based products versions.
 Directed teams to stabilize product for one of our customers in large format retail chain in Africa.
Then planned appropriate product enhancement and effective project execution that resulted in
repeat orders and roll-outs in 8 countries in Africa, one of the largest install base in that continent.
 Trained leadership team on leadership, result orientation, developing managers, zero defect mindset,
quantitative management, quality, etc. for management capability enhancement.
 Strength in software engineering solutions in complex industries, well versant with state of art
technologies and practices:
 Conceived, designed and successfully implemented critical systems as Operations Budget, Rake
planning & optimization, Steel Mega Projects Appraisal, PERT, Supervisory Load Control System
(SLCC) & Central Marketing Organization systems for large integrated steel plants having extremely
complex interrelated engineering operations.
 Created innovative design solutions based on complex algorithms for Rake planning, Project costing,
Slab cutting, plant order providing, Missile tracking, etc. applying theories from operations research,
optimization techniques and simulation extensively.
 Successfully launched next version of flagship product in retail with focus on accuracy, timely
availability of data and scalability and then brought 60% customers to this single version, lowering cost
of maintenance and support by 40% and improving customer satisfaction.
 Improved business coverage of eGov product from 70% to over 90% in two year by simplifying,
optimizing and productizing solutions in assured regular releases, and upgrading clients on required
releases without causing any interruption in their business operations.
 Standardized interfaces with third party ERPs like SAP by creating a coupling product, resulting in 90%
cost reduction in interfacing effort, lowering skills required for interfacing and reduced
implementation cycle time by 3+ months.
 Standardized interfaces with third party payment gateways and wallets by designing common
adaptors lowering effort and time for interfacing, assured quality and eased maintainability.
 Strong process orientation having strength in establishing lean engineering and management processes
tailored for specific situation and constraints:
  Established and ran fixed capacity onsite support desk from Botswana, Africa for a client to provide
stable support through a fast-paced rollout of 109 large format outlets in Botswana, Zimbabwe and
South Africa.
 Achieved highest number of retail store rollouts in a single day - 317 stores for Sahara QShop, a
Guinness World record.
 Brought down team size of global helpdesk for retail products from 26 to 6 while improving all support
SLAs by streamlining support processes.
 Brought down implementation cycle time, post Go-live issues and improved predictability of
implementation timelines for retail product of Polaris.
 Optimized ERP teams by innovative process of common requirement mapping, common assets
repository for customized components and reports, that helped reduced implementation cycle time,
functional skill requirement and improved quality of delivery.
 Implemented innovative business-events based support preparedness process for IIS Inc. that helped
clients run their seasonal operations smoothly.
 Strong program management skills and vast experience in executing large IT programs and projects at
global level:
 Global work experience in US, Europe and Thailand and project experience in Australia, Japan, New
Zealand, Singapore and Africa handling cross cultural teams
 Executed several large product implementations & rollout projects in US and Europe as program
manager, managing 300+ teams and multiple vendors as head of consortium.
 Successfully executed implementation of OFS system (PPC) in SAIL-DSP
 Successfully ran PACIFY program to train 500+ people in software testing and created an awareness
and respect for software testing amongst Polaris, Gurgaon unit.
 Successfully led project health reviews for 6 years improving average project health and number of
projects in jeopardy for Polaris, Gurgaon unit.
 Experience in general management and have performed role of country/unit head independently:
 Experience in handling business independently with P&L accountability; have handled strategic
planning, business plan execution, cost containment, budgeting/finance, staffing, supervision and
mentoring.
 Highly skilled in contracts, legal compliance, HR practices and vendor management.

Career Summary
Business/IT Consultant [05/2017 – Present]
 Consultancy and mentoring – Strategy, roadmap, process, product, technology, and people.
 Fintech in Tanzania, Agribusiness in Kenya, HiTech in Bangalore.
 Currently engaged in architecting analytic dashboards and Reporting for an Edutech product
startup focused in school education.
 Key Achievements:
 Rearchitecting and re-engineering of systems like Fit India, Khelo India and TOPS for
Sports Authority of India.
 Rearchitecting and re-engineering of All India Survey of Higher Education (AISHE)
System for Higher education (MOE).
 Technical and functional architecture of SDMIS for Universal Database for public
schools (MHRD) based on microservices.
 Strategic partner for Upside Cloud Technologies, improving service capabilities and
projects execution.
 Strategy and concept note preparation for National Institute of Solar Energy (NISE)
 Mentored and build management team, set up processes, guided in certifications and
Patenting for a Manufacturing Company.
  Design and deployment of Operational Portal for management update and Analytics
on all projects PAN India for RITES
 Created IT strategy and roadmap for a large group in garments business
 Created online healthcare platform Datacraftz facilitating collaboration among
stakeholders like Patient, Hospital, Clinic, Laboratory, Pharmacy and Insurance.

Intellect Design Arena Ltd. India Senior Vice President [01/2014-04/2017]

 Member of Chief Executive Council of Polaris, a committee at highest leadership level, responsible for
strategy, directions and policies of organization
Head – Engineering & Products / COO
 Responsible for Product roadmap, design and development for suite of products that provides integrated
store solutions for medium to large format retail outlets. This includes new products in web and mobility
channels, as well as warehouse management.
 Reporting to CEO, matrix reporting to board
 Key Achievements: Brought stability and predictability of product deliveries and gradually improved
profitability of this business unit.
 Created plug n play Gateway adapters for e-vouchers, payments, wallets and loyalty
simplifying by clear separation of such components from POS.
 Created Omniweb & Omnimobile products that couples with iRetail to provide single view of
inventory and single view of customer along with full blown Order Management Hub.
 Created nGage product taking customer & vendor engagement to next level by providing
retailers with meaningful trend analysis, ability to run targeted campaign based on buying
behaviors and encourage vendors with pin-pointed schemes, etc. This is backed by powerful
Analytics engine.
 Created Callhome product that provides proactive information regarding health of our installs
worldwide using a simple drill down dashboard. Hardware, OS and SDKs, RDBMS and application
issues are captured and sent to a central server for pin-pointed diagnosis of issues. This has
resulted in reduction of service SLA by 64%.

Polaris Enterprise Solutions Ltd. India Senior Vice President [04/2007-12/2013]

 Member of Chief Executive Council of Polaris, a committee at highest leadership level, responsible for
strategy, directions and policies of organization
 Member of Executive Council of Business Solution Center, Gurgaon, India, a decision making body of
solution center, responsible for operational oversight of business, delivery, client relations and
administration

Head – Retail Products and deliveries

 Responsible for Product development, Implementations and Support for suite of products that provides
integrated store solutions for medium to large format retail outlets. Products cover segments of cash and
carry, lifestyle and food and beverages.
 Reporting to board, independently manage this group with overall P&L responsibility.
 Key Achievements: Brought stability and predictability of product deliveries and gradually improved
profitability of this business unit.
 Smooth implementation and rollout processes resulting in ‘317 rollouts in a day’, a guineas
world record for a client in India.
 Caused reduction in support FTE from 26 to 6 by measures like reduction of versions, common
tracking of issues, FAQ and known resolution repository
  Achieved 100% gain in throughput capacity by implementing effective lean processes around
planning, tracking and product engineering.
 Migrated 6 major versions and several customer specific variants into a single robust version
for the flagship product. Have migrated 60% customers successfully to this version till date, thus
lowering the cost of support and product maintenance.
 Created product for coupling external ERPs causing standardization of interfaces, over 80%
reduction in interface code and faster, assured implementations.
 Led creation and implementation of strong rollout process that resulted in 130 defect free
Hyper-Market rollouts across 3 countries for a client group in Africa.

Various leadership roles including Head of ERP practices, Head of Quality & Testing and Enterprise
Group head for Emerging accounts over 5 years.
 As head of ERP practices, was responsible for Oracle Apps, Infor/Baan and SAP deliveries including client
relations, project profitability, and timeliness, delivery standards as well as maintaining & enriching
practice assets.
 As head of Quality and Testing for Solution Center, was responsible for process and health of all deliveries
of business solution center. Was also responsible for testing of all projects and products for resourcing,
planning & execution including internal projects.
 As head of Enterprise group for emerging accounts, was responsibility for presales, delivery and P&L for
emerging accounts in Banking and Insurance, and growing these accounts to stable annuity business.
 Key Achievements:
 Improved overall project profitability from 13% to 31% for ERP projects
 Highest number of 5/5 customer ratings for 4 consecutive years for ERP accounts
 Achieved over 40% profitability, grew 4 of the 6 accounts to stable annuity business as head of
emerging accounts including ICICI Pru, RBS, FINAREF (France) and COMMIT (Switzerland).
 Brought significant improvement in health of projects bringing down average numbers of
projects in Jeopardy from 12+ to 2.7, also bringing down number of weeks projects are in
jeopardy, in the process.
 As head of testing for the center, have successfully led a program of training and certification in
basic test processes, covering more than 90% of Business Solution Center population in 3.5
months
 Led assessment and certification for CMMI Level V as head of Quality for the center
 As Corporate trainer for senior leadership, conducted several sessions for senior leadership on
coaching & development, program management, communication, Zero defect, etc.

Intelligent Information Systems Pvt Ltd. India Country Head [06/2004-03/2007]

 Head of India Delivery Center, reporting to CEO in US.
 Spearheaded management activities for India Delivery Center with staff of around 130 employees
maintaining all versions of product suite in area of property taxation for US counties.
 Responsible for delivery of all products and projects from Delivery Center, including relationship
management with Corporate and clients.
 Also provided direction and oversight to financial, budgeting, operating, compliance, purchasing, human
resource and administrative functions.
 Key Achievements:
 Reorganized management, systems and processes resulting in substantial reduction in monthly
operating costs, while generating a 37% increase in productivity.
 Identified and eradicated bottlenecks to successfully move Billing and Collection product to live;
this project was stuck and not moving forward for more than 2.5 years causing substantial losses
the company both in terms of monitory as well as credibility.
  Aligned and directed teams to synergic goal, analyzed and eliminated root cause and caused
turn-around in Land Record & Mass Appraisal product development project within 5 months
resulting in successful back to back implementations in two counties.
 Executed major release of Billing & Collection product to convert it to state of art SOA based
architecture and object-oriented design, then implemented this version in Mecklenburg County,
the largest county in US.
 Developed & executed innovative Customer Support plan for FY2005 based on client business
calendar resulting in controlling the number of open issues to a manageable steady state and
bringing down overall helpdesk issues within a period of 8 months.

UEC-SAIL Information Technology Ltd, New Delhi, India Principal [04/1995-06/2004]

 As practice head Steel ERP, was responsible for all implementations and support projects of UEC-OFS,
proprietary ERP software of US Steel specific for Steel Industry. Was responsible for practice growth in
terms of assets, tools, processes and skills.
 Key Achievements:
 Created and executed business plan for FY03-04 including business in new territory of Southeast
Asia by establishing partnership with Oracle Inc. Singapore and a local partner in Thailand.
 Created and grew US Steel Kosice, Slovakia account to $20M within 2.5 years. Conceived and
executed innovative methods to train over 1200 sales staff of Europe within 1 month by using 4
way parallel translations to meet commitments and delivery schedules.
 Program managed a large ERP implementation for 3 steel plants of National Steel Corp, US with
300+ team size spread over 4 geographical locations in US, multiple vendors and in-house staff of
client.
 Executed a large ERP implementation for US Steel, Kosice, Slovakia with 70 team size and
participation of client IT resources
 Worked with Oracle Inc. US to map complex steel design to Oracle Product Configurator and
helped US Steel transition to a centralized ordering system based on Oracle Apps with
intelligent routing to plants.
 As project manager, arrested 9 months delay in a 27 months project, starting at 12th month,
and successfully complete Steel ERP implementation for an Indian Steel Major 2 months ahead
of schedule.
 As module lead of Manufacturing, created innovative design of “Recording by exception” and a
generic design for production recording for 14 varied product families, 1000+ operators.
 Conceived and architected a product for Garment industry and implemented this for a client in
UK. This product was later bought by a large buyer of France who standardized this product for
all of their agents worldwide resulting in sale of 159 installations worldwide.
 As Head of Quality and management representative, led institutionalization of processes to
attain ISO 1994-2000 in the year 2002 and SEI-CMM L4 in 2003. Also, orchestrated process
enhancement and maturity for evaluation for SEI-CMM L5 within a year.

Steel Authority of India Ltd, New Delhi Manager [07/1986 – 03/1995]

 Supported computerization of corporate functions of Finance and Projects directorate by implementing
MIS systems. Helped standardize operations budget and budget consolidation by implementing common
application for complex and varied plant processes, developed systems for large project appraisal and
tracking, established VSAT based Wide Area Network in collaboration with NIC, Govt. of India.
 Conceived, realized and implemented a common application for operations budgeting for 5
integrated and 2 special steel plants of SAIL resulting in uniformity in budgeting practice and
easy consolidation at corporate level.
  Designed and implemented Rake planning & tracking system for Operations directorate of SAIL
for the Bokaro steel plant, later implemented in other steel plants. The system included rake
preparation/ sequencing, route planning and tracking wagon and rake lifecycle.
 Implemented supervisory load control system connecting plants and power grids for exchange
of information on peak load and helped SAIL achieve significant savings in cost of electricity.
 Designed and implemented a WAN for SAIL inter linking plants, sales offices & stockyards and
permitting unattended data transfer using intelligent routing, multi-hop communication and fall
back medium using VSAT, Hotline and Public Telephony network.
 Designed and implemented Project Appraisal System for IISCO Modernization including Project
costing, phasing of expenditure, IRR. Innovative iterative algorithm with convergence created to
resolve interdependencies of cost centers, later submitted as dissertation thesis for my MBA.
 Key developer and trainer for “Autoplan”, the proprietary project PERT application developed in
C. Trained over 105 project managers in Autoplan.

Usha Microprocessor & Controls Ltd, New Delhi Associate Engineer [01/1986 – 06/1986]
 Assisted production line with tools and aids to provide productivity gain and enhanced accuracy and
better work environment by process automation.
 Conceived, designed, engineered and implemented process automation in components
soldering assembly line resulting in productivity gain, improved accuracy and work comfort.
 Designed and developed electronic Zigs to mechanize PCB testing and created better work
environment for production shop-floor engineers.

Education
MBA – Information Technology All India Institute of Management Association – New Delhi, 1992
M Sc – Physics Birla Institute of Technology & Science – Pilani, 1985
BE – Electrical & Electronics Engineering Birla Institute of Technology & Science – Pilani, 1985

Languages
English Speak, Read and Write Fluent
Hindi Speak, Read and Write Advanced
Bengali Speak and Read Advanced