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A S U S S E R V I C E P O L I C Y
Chapter

ASUS Service Policy

This chapter provides a general overview of the service policy for
the ASUS L8400 L Series Notebook and service-related
administrative information.

A
sus L8400 L Series Notebook is designed with the highest quality and the
best technology available. Thorough testing and extensive quality control are
always enforced to ensure the ultimate product quality and customer
satisfaction. However, in the unlikely event that the notebook fails in
operations and/or components, where service and support are deemed necessary to
rectify the situation, please carefully read through the following chapter for all
information you need to obtain service and support. In addition, ASUS will continue
to improve upon the service channel and all service-related materials in order to
uphold our commitment to the ultimate service quality.

As a valued customer, you are entitled to excellent and expeditious service provided by
ASUSTeK Computer Inc. This service manual is designed to better enhance your
service experience with the notebook and to provide clear, concise and detailed
information in regards to the service aspects of our product.

This chapter includes the following items:

• ASUS Service Policy Overview

• ASUS Branch Service Repair Centers
• Worldwide Service Channel – Global Service Members
• Map of Service Locations
• Source of Support

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S E R V I C E ASUS Service Policy Overview

P O L I C Y
All ASUS L8400 L products, including the notebook itself, component and accessories,
will be covered by the standard one-year manufacturer’s warranty. For all ASUS
customers, including distributors, resellers and system integrators, ASUS offers
replacement and repair, free of charge, given that the product is still within the one-
year warranty period provided by ASUS. The repaired product will be returned within
two weeks upon the receipt and damages caused by improper use will void the
warranty.

To receive a prompt response, we highly recommend you to contact the ASUS

technical support (TSD) and authorized service repair centers first. The highly trained
technical support engineers at any repair centers and branch offices will usually answer
your questions within a day.

For regular end-users that have purchased ASUS products, ASUS will provide service
and repair via distributors, resellers and system integrators only. Since we do not sell
our products to end-users directly, regular end-users must obtain service and repair
from their original vendor(s). We appreciate every single customer and would like to
provide best service for each person. However, it is very inefficient and difficult for us
to directly provide support to every single end-user due to locale and resource
constraints. To remedy and better enhance the service experience, we have furnished
design reviews, compatibility tests and reliability tests to make sure our products have
the best quality and compatibility.

ASUS provides proficient support and service solutions to owners of the notebook.
You may find support and service for your notebook from any one of the authorized
ASUS service channels. You may also directly contact ASUS offices around the world
to obtain fast and responsive technical support or service. We offer a “One Day
Replacement And Three Day Return” policy at ASUS authorized service channels on
all ASUS mobile products, as long as the products are still covered under the one-year
warranty.

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S E R V I C E ASUS Branch Service Repair Centers

C E N T E R S
The following is a list of all ASUS Branch service repair centers.

ASUSTeK Computer Inc.

T A I W A N H Q
Address: 150, Li-Te Rd., Peitou, Taipei, Taiwan, R.O.C.
Tel: +886-2-2894-3447
Fax: +886-2-2894-3449
Marketing Information: info@asus.com.tw
Technical Support:
E-mail: Please post your question on the corresponding ASUS news server at:
http://www.asus.com.tw/Company/support-news.html
WWW: http://www.asus.com.tw
FTP: ftp://ftp.asus.com.tw
Fax: +886-2-28959254
BBS: +886-2-28964667

U S A
ASUS COMPUTER INTERNATIONAL
Address: 6737 Mowry Ave., Mowry Business Center Bldg. 2, Newark, CA 94560
Tel: +1-510-739-3777
Fax: +1-510-680-4555
Notebook ONLY Hotline: 1-877-918-ASUS
Marketing Information:
E-mail: salesusa@asus.com
Technical Support:
E-mail: notebooktsd@asus.com
WWW: http://www.asus.com

ASUS COMPUTER GmbH

G E R M A N Y
Address: Harkort Str. 25, 40880 Ratingen, BRD., Germany
Tel: +49-2102-445011
Fax: +49-2102-442066
Marketing Information:
E-mail: info-ger@asustek.asus.com.tw
Technical Support:
E-mail: tsd-ger@asus.com.tw
WWW: http://www.asuscom.de

ASUS COMPUTER JAPAN

J A P A N Address: 2F Senko-Bldg. 2-7-4 Liifune Chuo-Ku, Tokyo, 104-0042 Japan
Tel: +81-3-3206-6609
Fax:: +81-3-3206-6609

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WWW: www.asus.co.jp

ASUSTeK CHINA
C H I N A
Address: Unit B, 13th Floor, Building F, Fu Hua Mansion, Chaoyangmen North
Avenue No. 8, Dong Cheng District, Beijing, China 100027
Tel: +86-10-65542784
Fax:: +86-10-65542793
WWW: www.asus.com.cn

ASUS Service Center

A U S T R I A
Address: NDS Nowotny Datensysteme Alau Service Center Austria
Linierstrasse 237 , A-1140 Vienna Austria
Tel: +43-1-90180144
Fax:: +43-1-90180721

W O R L D W I D E
Worldwide Service Channels - Global
C H A N N E L S

Service Members
ASUS has officially announce the GSM (Global Service Member) Program to provide
International Warranty Service for notebook PC products on the 1st of September,
1999. Globe Service Member Program is designed to provide international travelers
who travel outside the country of purchase, with satisfactorily performed services of
their ASUS notebooks within warranty. The Globe Service Member Program is
available in countries where ASUS has Global Service Members.

The GSM Program is invalid

• in countries where ASUS does not have an authorized Global Service Member.
• in countries in which the ASUS Notebook is purchased.

If there is no GSM service center nearby, please call ASUS Headquarters in Taiwan to
see if other ways can be arranged.This document describes the general GSM service
for ASUS notebooks, including P6000 Series, F7400 Series, L7000 Series, M8000
Series, L8400 L Series and any future models manufactured by ASUSTeK
COUMPUTER INC. (ASUS). This includes:

ASUS Notebook Standard Warranty

• Full Labor and Parts Warranty

• Limited Software Warranty

• Limited International Warranty with GSM

Product Registration
General Step-by-Step Service Procedure for GSM End Users

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ASUS Notebook Standard Warranty includes "Full Labor and Parts Warranty",
"Limited Software Warranty", and "Limited International Warranty" which are
individually described below.

1. "FULL LABOR AND PARTS WARRANTY" : ASUS warrants its notebook

products, including the battery and accessories you have purchased from
ASUS, against defects in material and workmanship under normal use for a
fixed period of time according to the chart below in labor and parts. This part of
the Warranty is voided if the defect is caused by external force or user
misuse/abuse.

LCD CPU SODIMM Drives* Battery OTHERS**

0.5 year Y
1 year Y Y Y Y Y
* "Drives" including HDD, CD-ROM drive, DVD-ROM drive, FDD, and LS-120.
** "OTHERS" including PCBs, mechanical parts, and other accessories.

In case of any hardware failures, you are REQUIRED to return the notebook product(s)
to the original place of purchase for services. If you are travel outside the country of
purchase, you may return (ship-in or carry-in) the product(s) to an ASUS-GSM service
center, at your shipping expense if incurred.

2. "LIMITED SOFTWARE WARRANTY" : Preinstalled software is NOT part of

the ASUS Notebook Standard Warranty. ASUS only warrants that the
preinstalled software is in normal working order under MicrosoftR¡¦s End User
License Agreement (EULA). ASUS is only responsible for INSTALLATION,
NOT CONFIGURATION, of the preinstalled software. In addition, ASUS is
NOT responsible for any software you installed onto the system and any
damages it incurs. For software issues, you should seek assistance from
software vendors.

3. "LIMITED INTERNATIONAL WARRANTY" : When travelling out of the

original country of purchase, in which servicing by the original vendor is not
possible, you are granted the right to send the defected notebook product(s) to
a member of ASUS GSM NETWORK nearest your current location. If you
cannot carry in and pickup the complete notebook personally, you are
responsible for all shipment expense incurred. Individual modules are not
accepted. This part of the Warranty is for international travelers only. If you are
within the country of purchase, this Limited International Warranty does not
apply and you MUST return the product(s) to the original vendor.

Product Registration is absolutely mandatory in order to receive GSM service..

To register, please fill-in the following information on the Registration
Webpage at http://www.asus.com.tw/register/warranty/index.htm:

• Serial number of notebook

• Name of vendor

• Purchase date

• Owner information (name, address, phone, etc.)

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• Other information

For the detailed GSM contact information (e.g., company name, contact
person/division, telephone number, FAX number, address) in any specific
country, please first register your ASUS notebook at the Registration
Webpage, then send an e-mail with the notebook's serial number, and the
country in which you request GSM service to webmaster@asus.com.tw. After
your notebook PC registration is verified, we will reply to you the detailed GSM
contact information of the specific country you requested.

General Step-by-Step GSM Service Procedure for GSM End Users

1. When you are travelling outside of your purchasing country and need service,
please send your defective ASUS notebook in whole with your "sales receipt
or invoice" to the local GSM at your own expense. You are responsible for
backing up all important data stored in your HDD before requesting for GSM
service. ASUS and ASUS GSM will not be liable for any data loss during
service.

2. Upon receiving your defective product(s), GSM is expected to finish the repair
within 2 working days, provided needed spare parts are available. The
warranty covers defective workmanship and materials of ASUS notebook for a
fixed period of time according to the previous chart, under normal use upon
purchase. ASUS will pay for the service charges incurred.

3. After your notebook is fixed, you are requested to fill in the ¡§GSM Service
Report¡¨, which can be obtained from ASUS GSM, then return it to the ASUS
GSM.

Below is a brief list of the ASUS Global Service Members Country/City

information:

Country Service Center Tel. No. N/B Series*

ASUS Branch Offices
Taiwan ASUSTeK COMPUTER INC. +886-2-2894-3447 All
Headquarters
Austria ASUS Service Center +43-1-90180 ext. 144 All
AUSTRIA
China ASUSTeK COMPUTER CHINA +86-10-65542784 All
Germany ASUS COMPUTER GmbH +49-2102-9599-10 All
Italy ASUS ITALY S.r.L. +39-02-2023101 All except F7400
Netherlands ASUS HOLLAND B.V. +31-591-666-855 All
U.S.A ASUS COMPUTER 1-877-918-ASUS All
INTERNATIONAL
ASUS Notebook Service Members
Europe
Belgium Mechelen +32-15-208520 All
Czech. Ostrava +420-69-6253141 All

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Denmark Vejen +45-7696-3316 F7400/ L7000/ M8000/

L8400
Finland Turku +358-2-274-0000 All
Greece Athens +30-1-7488521 All
Hungary Budapest +361-350-4539/104 All
Budapest +361-329-3063 / All
+361-349-2624
Italy Milan +39-02-56814930 All except F7400
Poland Katowice +48-32-202-5500 ext. 263 F7400/ L7000/ M8000/
L8400
Portugal Lisbon +351-21-3034721/ All
+351-21-3034700
Russia Moscow +095-928-9717 All
Slovenia Ljubljana +386-64-79-00 F7400/L7000/L8400/M8000
Spain Madrid +34-902-151-436 All
Sweden Stockholm +46-8-664-2080 All
Kungsbacka +46-3-006-70000 All
Lomma +46-4-041-8100 All
Switzerland Hunenberg +41-41-781-1717 All
U.K. London +44-208-532-6100 ext. All
255
Asia
Australia Brisbane +61-7-5445-2992 All except P6300
Sydney +612 9433-7400 L7000/L8400/A1000
Hong Kong Hong Kong +852-2793-0368 All
Indonesia Jakarta +62-21-6121331 F7400/L7000/M8000
Japan Tokyo +81-3-5812-6121 All
Malaysia Kuala Lumpur +60-3-755-1768 All except P6300
Kuala Lumpur +60-3-787-60010 L7000/F7400/M8000
Penang +60-4-282-5993 L7000/F7400/M8000
New Zealand Christchurch +64-3-365-6190 All except P6300
Philippine Metro Manila +63-2-7273009 All
Singapore Singapore +65-274-5333 All
Thailand Bangkok +662-255-4033 F7400/L7000/M8000
Bangkok +662-677-6200 F7400/L7000/M8000
Turkey Istanbul +90-212-2113057 ext. All
126
United Arab Dubai +971-4-3552015 All
Emirates
Africa
South Africa Midrand +27-11-2542700 All except P6300

The GSM contact information is subject to change without notice.

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Map of Service Locations

The illustration below points out the locations of ASUS notebook RMA repair center

S E R V I C E M A P
and service channels. Please refer to any one of them for your service needs.

Figure 1-1 ASUS repair centers and service partner locations around the world.

ASUS Branch Service Repair Center

ASUS Global Service Members

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S U P P O R T Source of Support
There are many ways to obtain information and technical support for your notebook.
If you have any questions about the notebook, you may be able to find an answer from
any of the following sources.

The L8400 L Series Notebook User’s Manual and Software Installation Guide
M A N U A L S
provide complete instructions on how to use, install and operate your notebook. For
any technical issues, please check the two manuals first.

W W W The World Wide Web provides complete information for the notebook. You may
obtain the latest product information and download the latest drivers and BIOS
revision. You may also read through the frequently asked questions (Q&A) to see
if someone else has had the same issue that you have experienced. Of course, you
can also post your questions and/or concerns via newsgroup to our technical
support team for a quick response via the Internet.

ASUS Taiwan web site address is http://www.asus.com.tw

ASUS USA web site address is http://www.asus.com
ASUS Germany web site address is http://www.asuscom.de

T E L E P H O N E
Telephone Support can be furnished by our technical support department at our
headquarter in Taiwan or any one of our branch offices, should you feel the need to
directly speak to an ASUS technical support engineer for any of your service needs.

ASUS Taiwan Tel: +886-2-28907122

ASUS USA Tel: +1-510-739-3777
ASUS Germany Tel: +49-2102-499712
ASUS China Tel: +86-10-65542784~90

F A X FAX Support can also be provided if you would like to fax us your questions.

ASUS Taiwan Fax: +886-2-28959254

ASUS USA Fax: +1-510-6084511
ASUS Germany Fax: +49-2102-499712
ASUS China Fax: +86-10-6554279

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