EMGT 3133

UNIT 3: Communication in Educational Settings

 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Learning outcome

By the end of the lesson, students should be able to:

• Define the importance of communication skills in teaching and
learning.
• Differentiate between verbal and non-verbal communication.
• Share you thoughts about effective communication skills at
workplace, and
• Suggest good tips for effective communication skills with young
learners.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

The importance of
Communication Skills

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

What is Communication?

“Communication is the process of

passing information and
understanding from one person to
another.”

In simple words it is a process of

transmitting and sharing ideas,
opinions, facts, values etc. from one
person to another or one
organization to another

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Communication skills
Communication skills are abilities you use when giving and
receiving different kinds of information. Some examples include
communicating ideas, feelings or what's happening around you.
Communication skills involve
• listening,
• speaking,
• observing and
• empathizing.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

What is Effective Communication?

Effective Communication is defined as
the ability to convey information to
another effectively and efficiently.

Teachers with good verbal, nonverbal and

written communication skills help facilitate
the sharing of information between
people within a company for its
commercial benefit.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Communication and Teaching

Teaching is all about communication -

listening, speaking, reading, presenting and
writing.

Teachers who hone their communication

skills are prepared to instruct, advise and
mentor students entrusted in their care.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Importance of communication skills to students

Communication skills help them to listen,

understand the point of view of teachers in
the class.

After listening and understanding what

teachers are speaking about, students can
ask better questions with confidence and it
will help them to gain more knowledge.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Communication skills in IR 4.0

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Communication skills in IR 4.0

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Communication types
Verbal and Nonverbal Communication

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Communication types

Verbal communication is the use of auditory language to

exchange information with other people.

Non-verbal communication is communication between people

through non-verbal or visual cues. This includes gestures,
facial expressions, body movement, timing, touch, and
anything else that communicates without speaking.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Verbal communication

Verbal communication is the use of words to share information

with other people. It can therefore include both spoken and
written communication. However, many people use the term to
describe only spoken communication. The verbal element of
communication is all about the words that you choose, and
how they are heard and interpreted.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Basic Verbal Communication skills

Effective Speaking Active Listening

Active listening is a way of listening and
Effective speaking involves three main responding to another person that
areas: the words you choose, how you improves mutual understanding.
say them, and how you reinforce them
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● Be prepared to listen
● Keep an open mind
● Concentrate on the main direction of the speaker’s
message.
● Avoid distractions
Be objective.
All these affect the transmission of your ●

● Do not be trying to think of your next question

message, and how it is received and ● Do not dwell on one or two points at the expense of
understood by your audience. others.
● Do not stereotype the speaker

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Non-Verbal communication

Non-verbal communication includes facial expressions, the tone and

pitch of the voice, gestures displayed through body language (kinesics)
and the physical distance between the communicators (proxemics).

These non-verbal signals can give clues and additional information and
meaning over and above spoken (verbal) communication. Indeed, some
estimates suggest that around 70 to 80% of communication is
non-verbal!

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Types of Non-verbal communication

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Five roles of Non-verbal communication

Repetition
It repeats and often
strengthens the message
you’re making verbally.

Contradiction
Accenting
It can contradict the message
you’re trying to convey, thus
It may accent or underline a
indicating to your listener that
verbal message. Pounding the
you may not be telling the truth.
table, for example, can underline
the importance of your
message.

Contemplating Substitution
It may add to or complement your It can substitute for a verbal
verbal message. As a boss, if you pat message. For example, your facial
an employee on the back in addition to expression often conveys a far
giving praise, it can increase the impact more vivid message than words
of your message. ever can.
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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

It is important to remember that effective verbal

communication cannot be fully isolated from non-verbal
communication: your body language, tone of voice, and
facial expressions, for example.
Clarity of speech, remaining calm and focused, being
polite and following some basic rules of etiquette will all
aid the process of verbal communication.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Effective Communication Skills

At the workplace

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Effective communication at the workplace

Effective communication with supervisors, colleagues, and personnel is critical in

any industry. Workers in the digital age must be able to communicate and receive
messages efficiently in person, over the phone, via email, and via social media.

Effective communication skills will assist you in obtaining employment, obtaining

promotions, and achieving success throughout your career and your professional
life.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Essentials communication skills for your career

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Listening

Being a good listener is one of the best ways to be a good communicator. No one likes
communicating with someone who cares only about putting in her two cents and does not
take the time to listen to the other person. If you're not a good listener, it's going to be hard
to comprehend what you're being asked to do.

Take the time to practice active listening. Active listening involves paying close attention to
what the other person is saying, asking clarifying questions, and rephrasing what the person
says to ensure understanding ("So, what you're saying is…"). Through active listening, you
can better understand what the other person is trying to say, and can respond appropriately.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Friendliness

Through a friendly tone, a personal question, or simply a smile, you will encourage your
colleagues to engage in open and honest communication with you. It's important to be polite
in all your workplace communications.

This is important in both face-to-face and written communication. When you can, – a quick
says like "I hope you all had a good weekend" at the end of the workdays will make the
recipient feel more appreciated.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Open Mindedness

A good communicator should enter into any conversation with a flexible, open mind. Be
open to listening to and understanding the other person's point of view, rather than simply
getting your message across.

By being willing to enter into a dialogue, even with people with whom you disagree, you will
be able to have more honest, productive conversations.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Feedback

Being able to give and receive feedback appropriately is an important communication skill.
Managers and supervisors should continuously look for ways to provide employees with
constructive feedback, be it through email, phone calls, or weekly status updates.

Giving feedback involves giving praise as well – something as simple as saying "good job"
or "thanks for taking care of that" to an employee can greatly increase motivation.

Similarly, you should be able to accept and even encourage feedback from others. Listen to
the feedback you are given, ask clarifying questions if you are unsure of the issue, and
make efforts to implement the feedback.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Confidence

It is important to be confident in your interactions with others. Confidence shows your

co-workers/colleagues that you believe in what you’re saying and will follow through.

Display confidence can be as simple as making eye contact or using a firm but friendly tone.
Avoid making statements sound like questions. Of course, be careful not to sound arrogant
or aggressive. Be sure you are always listening to and empathizing with the other person.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Non Verbal communication

Your body language, eye contact, hand gestures, and tone of voice all color the message
you are trying to convey.
A relaxed, open stance (arms open, legs relaxed), and a friendly tone will make you appear
approachable and will encourage others to speak openly with you.
Eye contact is also important; you want to look the person in the eye to demonstrate that
you are focused on them and the conversation. (However, be sure not to stare at the
person, which can make him or her uncomfortable.)
Also, pay attention to other people's nonverbal signals while you are talking. Often,
nonverbal cues convey how a person is really feeling. For example, if the person is not
looking you in the eye, he or she might be uncomfortable or hiding the truth.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Effective Communication Skills

With Young Learners

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Positive Communication

• Effective communication involves listening, understanding and responding to

people. In order to develop listening skills, you need to pay attention to what's being
said. You must think about what's being said and respond in a way that will encourage
the person to keep talking.
• When it comes to children and young people, positive communication is vital as to
lead the example of how communication can be effectively done in the first place.

Positive communication is the ability to convey messages, even

negative ones, in a positive manner. Positive communication
with children means paying attention, respecting the child’s
feelings and watching your tone of voice.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Communication Goals

Communicating with Communicating with an older

Communicating with infant
toddlers child

● Accept that crying is your baby’s ● It is more important to listen ● Make time every day to listen
primary method of communication. attentively to your child than to correct exclusively to your child
● Attend to their needs as soon as you their grammatical errors.
can once they start crying, to let ● Allow your toddler sufficient time to
without distractions.
them know they have been finish what they are trying to say. ● If your child tends to give
acknowledged and understood. ● Don’t show impatient body language, ‘yes’ and ‘no’ answers, try
● Spend some time actively listening such as sighing or foot-tapping. asking open-ended questions
to your baby’s cooing and ● Answer any questions using simple
such as ‘What was the best
noise-making by looking them in the language.
eye and encouraging them with ● Spend some time each day doing thing about school today?’
smiles and talk. nothing else but talking exclusively ● Allow your child to have
● Talk to your baby frequently about with your toddler. differences of opinion and
anything and everything. You can ● A child that constantly interrupts adult respect their point of view.
also read to them from books and conversations may be feeling starved
the daily paper. of attention.
● Try not to interrupt, lecture or
criticise.
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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Positive communication skills

Attentive Listening
• Attentive or Active listening is a good way to improve your communication with your
child. It lets your child know you are interested in what she has to say.
• To practice active listening:
• give your full attention to your child
• make eye contact and stop other things you are doing
• get down on your child’s level
• and reflect or repeat back what she is saying and what she may be feeling to
make sure you understand

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Positive communication skills

Attentive Listening

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Positive communication skills

Clarity in communication
Clarity in communication or assertive communication is the ability to express positive and
negative ideas and feelings in an open, honest and direct way. It recognizes our rights
whilst still respecting the rights of others. It allows us to take responsibility for ourselves and
our actions without judging or blaming other people.

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Positive communication skills

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 EMGT3133 | Management and Leadership in Education
UNIT 3 | Communication in Educational Settings

Summary
• Good communication skills in the classroom are essential for the academic
achievement of students as well as the professional success of their lives. In the
classroom, the teacher transmits more instructions directly to the students. Students
who do not learn and do not advance in their academics because of a teacher's poor
communication abilities may be at risk.
• Verbal communication is a form of communication that makes use of language, words,
sentences, and the human voice as the medium of exchange. Nonverbal
communication is a form of communication that makes use of body language, facial
expressions, tone, and pauses in speech as the medium of exchange.
• The ability to communicate effectively with superiors, colleagues, and staff is essential,
no matter what industry you work in.
• Communication is vital in children's and toddlers' bonds.
• Listening and speaking in ways that make children feel important and valued.
• Good communication with children helps them build communication skills.

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