MUNI UNIVERSITY

DEPARTMENT OF COMPUTER AND INFORMATION SCIENCE.

FACULTY OF TECHNOSCIENCE

INDUSTRIAL TRAINING 1I (ISM2331) AT THE MBARARA DISTRICT LOCAL

GOVERNMENT, MBARARA DISTRICT.

BY MUGIIZI ABDULHAKIIM

STUDENT NUMBER: 2201200224

1
 DECLARATION
I Mugiizi Abdulhakiim declare that this report is compiled and written by me, based on what
I have been doing in this Internship activity.

……………………………………….

MUGIIZI ABDULHAKIIM

(INTERNSHIP STUDENT)

2
 APPROVAL
This report has been approved by my university supervisor Madam Mukimba Fiona and Dr.
Andogah Godgrey

This report has also been approved by Mr. Edwin Aruho my field supervisor. Therefore, this
report is very valid and approved by;

………………………….

MR. EDWIN ARUHO

(FIELD SUPERVISOR)

………………………….

MADAM MUKIMBA FIONA

(1ST UNIVERSITY SUPERVISOR)

…………………………………….

DR. ANDOGA GODFREY

(2ND UNIVERSITY SUPERVISOR)

3
 DEDICATION
I dedicate this report to my university Supervisors Madam Mukimba Fiona and Dr. Andogah
Godgrey who have helped me a lot in coming up with this report.

I also dedicate this report to the Muni university students who are yet to do INTERNSHIP so
that they will have what to follow and their work will be easier

4
 AKNOWLEDGETMENT
I would like to appreciate the almighty God for having protected us from 14/5/2024 when we
began the internship to 15/7/2024 when it ended.

I thank the Human Resource Manager, Mbarara District local government for giving me the
opportunity to do my internship with them and indeed I have learnt a lot during this
internship at the university.

I thank the government of Uganda for introducing internship trainings for students before
they graduate. This makes students to gain hands-on skills and experience which Heps them
in their fields of work in the future.

I appreciate the team work that’s my team, both ITM and ISM students for the cooperation
we had throughout this activity, indeed it was massive. I would like them to continue with the
spirit.

Table of Contents

5
DECLARATION.................................................................................................................................2
APPROVAL.........................................................................................................................................3
DEDICATION.....................................................................................................................................4
AKNOWLEDGETMENT...................................................................................................................5
LIST OF FIGURES.............................................................................................................................9
CHAPTER ONE: INTRODUCTION..............................................................................................10
1.1 BACKGROUND OF THE INTERNSHIP TRAINING.......................................................10
1.2 OBJECTIVES OF THE INTERNSHIP ACTIVITY..................................................................10
1.3 BACKGROUND OF THE PLACE OF INTERNSHIP EXERCISE (MUNI UNIVERSITY)....................10
1.4 ACTIVITIES OFFERED BY THE ORGANISATION AND ITS CLIENTS...........................11
CHAPTER TWO: MANAGEMENT OF THE INTERNSHIP......................................................12
2.1 OBJECTIVES OF THE ORGANISATION..............................................................................12
2.2 ACTVITIES OF THE ICT UNIT..............................................................................................12
THE DESIGNATION OF THE PERSON HEADING IT..............................................................12
2.3 THE RESPONSIBILITIES ASSIGNED TO THE STUDENT..................................................12
2.4 OFFICERS THAT I WORKED WITH AND THEIR RESPONSIBILITIES............................19
2.5 ROLE OF THE WORK SUPERVISOR....................................................................................19
2.6 ROLE OF THE UNIVERSITY SUPERVISOR........................................................................20
CHAPTER THREE: PRESENTATION OF FINDINGS...............................................................21
3.1 NEW THINGS LEARNED AT THE WORK PLACE.............................................................21
3.1.1 KNOWLEDGE...................................................................................................................21
3.1.2 SKILLS GAINED..............................................................................................................21
3.1.3 RELEVANCE OF THE THEORIES LEARNED IN CLASS............................................21
3.1.4 HOW I INTEND TO USE THE SKILLS LEARNT FOR MY PROFFESION..................22
3.2 PERSONAL CONTRIBUTION TO MUNI UNIVERSITY......................................................22
3.3 PROBLEMS IDENTIFIED DURING THE INTERNSHIP EXERCISE...................................22
WORK RELATED PROBLEMS................................................................................................23
AFFECTING THE ORGANISATION........................................................................................23
PROBLEMS AFFECTING THE WORKERS.............................................................................24
CHAPTER FOUR: CONCLUSION AND RECOMMENDATIONS............................................26
4.1 SUMMARY OF FINDINGS.....................................................................................................26
4.2 CONCLUSION.........................................................................................................................26
4.3 RECOMMENDATIONS...........................................................................................................26
figure 10..............................................................................................................................................27
Figure 12.............................................................................................................................................28

6
LIST OF ABBREVIATIONS

7
AAA…………………………………………Authorization authentication and Accounting
BIC…………………………………………………. Business Incubation center
BGP………………………………………………. Border Gateway Protocol
DHCP………………………………………………. Dynamic Host Configuration protocol
HDMI……………………………………………. High-definition Multimedia Interface
ICT……………………………………………Information and Communications Technology

ID………………………………………………Identity Document

IGRP……………………………………………...Interior Gateway Routing Protocol

IS-IS……………………………………………Intermidiate System to Intermidiate system.

ISM ………………………………………………. Information systems Muni university

IT……………………………………………………Information technology

Mr.….…………………………………………………Mister

OSPF………………………………………………. Open shortest Path First

PC…………………………………………………. Personal Computer

RENU………………………………………Research and Educational Network for Uganda

SSH…………………………………………………Secure shell

TELNET…………………………………………………Terminal Network

LIST OF FIGURES
Figure 1…………………………………The login page using python

8
Figure 2………………………………. The homepage of the leave system using python

Figure 3…………………………………. Login page for users using PHP

Figure 4…………………………………homepage for the leave system for users using PHP

Figure 5…………………………………Login page for the system for admin.

Figure 6……………………………………. Homepage of the systems for admin

Figure 7……………………………………During cable termination

Figure 8……………………………………Cable termination

Figure 9……………………………………. During the training meeting with RENU

Figure 10……………………………………Illustrating how the leave system looks like

Figure 11………………………………. Coding using python language

Figure 12………………connecting a pc to a switch using a copper straight through cable

9
 CHAPTER ONE: INTRODUCTION

1.1 BACKGROUND OF THE INTERNSHIP TRAINING

Internship is a training programmed for students to gain hands on, professional experience in
the carrier filed of choice. The faculty of technoscience, Muni university initially had on
internship for the bachelor students of information systems and information technology,
which was there after their second year.

Now in this new curriculum, there are two internships one at the end of the second year and
the advanced industrial training at the end of the third year of the study.

All these internships aim at enabling students gain more practical skills in the fields they
would like to specialize in and their carrier.

1.2 OBJECTIVES OF THE INTERNSHIP ACTIVITY

i. To enable students, learn beyond the class environment especially where the students
didn’t get enough time to learn the practical
ii. To establish short- and long-term carrier development and connections.
iii. To develop real life personal and soft skills for example communication skills in
solving real life problem situations.
iv. To find out and document challenges for research and mitigation through Information
and Communication Technology (ICT).

1.3 BACKGROUND OF THE PLACE OF INTERNSHIP EXERCISE (MUNI

UNIVERSITY).
Muni university is the 6th public university to be established by the government of
Uganda. The university is located in Muni, 2km away from Arua city, west Nile region.

The plans for building a public university in the west Nile region and more so in Arua
was raised in the 1970s but it was hindered by the rampart wars that were there in Uganda
and west Nile in particular.

In 2007, the leaders in west Nile requested H. E Yoweri Kaguta Museveni, the president
of Uganda for a university in west Nile. He accepted the idea and gave them a go ahead to
choose a location and the programs they would want to have in the university.

On 12th May 2009, the president directed the hon minister of education and sports to
expedite the establishment of a public university in the West Nile region.

10
 Flowing a directive from the president, a three-person task force committee was
appointed by the ministry of the education and sports to kick-start the university. The
committee had the late Prof. Christine Dranzoa- chairperson (vice chancellor), Fr. Dr.
Epiphany 0. Picho-member (university secretary), and Mr. James Lam Lagoro-member
(academic registrar) and in 2013 the university was officially established and ready for
enrollments.

The ICT unit is the department of the university that handles the ICT need of the
university. It is being headed by Mr. Jerry Tebandeke who is the systems admin.

1.4 ACTIVITIES OFFERED BY THE ORGANISATION AND ITS CLIENTS.

Muni university offers a number of activities which include the following;

i. Teaching and learning. Muni university is an academic institution, offering quality

education and learning to a number of students. The university has a number oof
courses and it has good and qualified staff who teach these courses to students.
ii. Research and innovation. Muni university invests in research and innovation,
helping to come up with community challenges and ways to solve them through
innovations.
iii. Community engagement. Muni university participates in a number of community
engagement activities through courses like community engagement for
technoscience and health science students in which the students go and help the
community with the skills and knowledge they learnt in the university.

The main clients of Muni university are the students who enroll for the various courses in
the university.

11
 CHAPTER TWO: MANAGEMENT OF THE INTERNSHIP.
2.1 OBJECTIVES OF THE ORGANISATION.

i. To provide quality education

ii. To provide general knowledge
iii. To promote innovation and community empowerment

2.2 ACTVITIES OF THE ICT UNIT

Muni University ICT unit is the department of the university that monitors and oversees
all the ICT services within the university.

It offers a number of activities and these include;

Networking the computers in the institution

Troubleshooting network and system failures

WIFI provision to all the students and the staff of the university

Registering and taking of photos of new students for university IDs

THE DESIGNATION OF THE PERSON HEADING IT

The ICT department is being headed by Mr. Jerry Teaneck who is the systems
administrator.

2.3 THE RESPONSIBILITIES ASSIGNED TO THE STUDENT

i. Development of a leave management system for the university. We
in a team of six students all doing internship with the ICT unit to come up with a
leave management system for the university in the first four weeks out of the 10
weeks the internship was to last.
The first task we did was installing python IDLE, and SQLite database and did
more research about this two software.
Having set up our environment for the system, we then created a login page. This
had entry fields for users to enter their usernames and passwords and a submit

12
button to submit the login request to the database which either allows in the user if
he is registered or dismisses the request
Figure 1. The login page

After creating the login page, we then created the homepage that displays the
details of staffs.
We created buttons like the update button to update records in the database, the
add button to create a new staff, the delete button to delete a staff member.
This page also had a logout button to come back to the login page.
However, we stooped at this stage and shifted to developing the system using a
different language, PHP and Xamp database simply because half of our team did
not have adequate knowledge about object-oriented programming using python.
Figure 2: The home page of the leave man agent system using python and
sqlite3.

13
We had to set up a new environment and now using PHP and Xamp. This was
much easier for the whole team than the python language.
The login page had the user interface, and the admin interface. The admin of the
system mange’s the system and approves leaves who requests for a leave.
Figure 3: User/Staff login page

14
Figure 4: The home page for a staff /employee

Figure 5: Admin login page

Figure 6: The home page for the admin

15
 ii. Linux administration. We installed Ubuntu version 20.04 onto our PCs and started
dual booting. These were the steps to install Ubuntu alongside windows.
 Creating a new partition from the windows disk management and
allocating it a space enough to install the Ubuntu.
 Downloading the Ubuntu setup from the ubuntu website freely since it is
an open source.
 Changing the flash to a bootable mode.
 Restarting the computer then pressing F12 to go into the boot menu, for
Dell pcs.
 Boot from USB drive
 Select the partition that was newly created in windows
 Install the ubuntu.
 Connect to the internet(optional)
 Installation setup
 Updated Ubuntu
 Started using the Ubuntu
iii. Networking. We did much work in networking. We started this by visiting the
server room of the university where we saw the physical networking devices and
connecting wires such as ethernet cables, switches, routers, servers
 The first activity we did was terminating cables where we terminated a
straight through cable.

16
  We installed putty which is a free and open-source terminal emulator,
serial console and network file transfer application. We used it to access
the switch virtually on our pcs and to SSH and Telnet.
 We created different user accounts for all of us who were doing their
internship under the ICT unit.
 We encrypted the passwords using the AAA encryption algorithm.
 We created Vlans (10,20,30) on the switch and configured the trunk port
on the vlans.
 Reading and understanding more about IP addressing, classes of IP
addresses such as cases A, class B, class C, D and E. and subnetting.
 We configured a DHCP server network, on a packet tracer to automatically
provide and assign IP addresses, default gateways and other network
parameters to client devise. We also installed and configured it on our
computers using the Ubuntu.
We read and researched about network routing protocols which are the set of
defined rules used by routers over a network to communicate between source and
destination. These protocols include;
Interior Gateway Routing protocol (IGRP), Enhanced interior gateway routing
protocol (EIGRP), Border gateway Protocol (BGP), Intermediate System to
Intermediate system (IS-IS), Open Shortest Path First (OSPF)
Figure 8: During cable installation.

iv. We attended a two days training with the Research and Educational Network for
Uganda (RENU). This Weber seminar began on Wednesday, 4th October, 2023to
Thursday, 5th October, 2023.

17
We used Mr. Martins computer I which an email containing the link to the
meeting was sent.
We projected his computer screen to a bigger Samsung screen in the BIC offices
using a HDMI cable which was more stable than the wireless connection.
During this training, we learnt about the network troubleshooting, symptoms and
causes of network problems. These of which include;
Performance lower than baseline
Loss of connectivity
Network bottlenecks
High CPU utilization rates
Console error messages
Etc.
We also learnt about Proactive network monitoring. This refers to constantly
attempting to identify potential network issues before they create major issues for
your organization.
The network monitoring tools include Cacti, Nagios, etc.
We also looked at bandwidth management which is the broad term involving
measuring, and controlling how bandwidth is used on the network. This was
broken down into;
Bandwidth is the maximum rate at which data transfers on a network.
Throughput which is how much data successfully travels through a
communication channel over a specified period of time.
Latency which refers to the time it takes for data to travel from source to
destination.
These were presented by madam Sherina Nakazibwe, Mr. Matovu Ronald.
Figure 9: During the training

18
2.4 OFFICERS THAT I WORKED WITH AND THEIR RESPONSIBILITIES
During this internship exercise, I worked with a number of officers which include;

Mr. Jerry Tebandeke, the head of the Muni University ICT unit that gave me the
opportunity to do my internship with them. Mr. Jerry, was our supervisor, and he gave us
the task to develop a leave system for the university.

Mr. Martin Emukuny who is the Network administrator at the ICT unit was my
supervisor too, he guided me and my team through the networking.

Mr. Eeyore Geofrey, the IT manager Business Incubation Center, where we were always
doing our daily tasks from

Mr. DE gracious, The manager Business Incubation Center

I also worked with my fellow students with whom we were doing our internship with
both at the ICT unit and those that were doing with BIC. The students doing with the BIC
were Mr. Asiku Derrick, Mr. Luyima Denis, Mrs. Martha angunye May, Mrs. Flavia
Eyotaru. Then Mr. Ssemugabi Emmanuel, Mr. Azamuke Gilbert, Mr. Asiku Nasib, Mrs.
Lenia Charity, Mrs. Afoyorwoth Mary Garret were the students we did our internship
with form the Muni university ict unit.

2.5 ROLE OF THE WORK SUPERVISOR

i. The main role of the work supervisor is to monitor all the activities done by the
internship student. My work supervisors, Mr. jerry and Mr. Martin gave us daily tasks

19
 and ensured that they were done in time. They guided us and taught us new things
more especially in the networking part where Mr. martin gave us a book to read which
guided us to configure the two switches we were given to learn from.
ii. The work supervisor is also the one responsible to make reports to the University
supervisor concerning the students code of conduct while at the internship place.

2.6 ROLE OF THE UNIVERSITY SUPERVISOR

i. The role of the University supervisor is to come and see what new skills and
knowledge the student has attained during the internship period, evaluate the student’s
ability and new knowledge, make a report to the head of department and make
recommendations about the internship, and what challenges the students are facing
during the internship exercise.

20
 CHAPTER THREE: PRESENTATION OF FINDINGS

3.1 NEW THINGS LEARNED AT THE WORK PLACE

In the internship training, I really learnt a lot and I am still learning. I acquired so many skills,
knowledge, perfected so many theories I had learnt from class, and I tend to use the
knowledge and skills very productively.

3.1.1 KNOWLEDGE
i. I learnt how to terminate cables, I successfully terminated a straight through cable,
after destroying three rj45 connectors
ii. I leant hoe to connect and project a computer/ laptop to a screen using both the wires
mode and in Bluetooth, and the wired way using a HDMI cable that most pcs
nowadays use. I did not use a VGI but through the HDMI connection I can do it as
well.
iii. I got to learn that a computer can run two different operating systems for example
windows and Linux.
iv. Web conferencing. Using the muele system, Mr. Jerry taught us hoe the system
works. How a person can present and share his or her screen to the rest of the students
and persons connected.

3.1.2 SKILLS GAINED

i. While in the INTERNSHIP I attained and perfected the communication skills that we
had learnt from class.
ii. I gained computer repair skills. I installed Ubuntu on my computer, dual booted and
also installed the operating systems on computers of so many friends during the
internship period.
iii. Web application development using python flask, and Django. I also got to learn
about php .
iv. Database management using Xamp and sqlite3
v. Networking.

3.1.3 RELEVANCE OF THE THEORIES LEARNED IN CLASS

The theories I learnt in class helped me a lot wile in my internship activity.
i. During IT essentials course in year one we learnt about the basics of IT, we learnt
operating system installation, computer repair and troubleshooting, cable termination
and so many others. However, I did not get all these well by then, my cable that I

21
 terminated by then did not work after having so many trials, but in this internship, I
just terminated a cable in lea than 10 minutes because I had gotten adequate
knowledge about termination in the class. I also installed Ubuntu on my pc which is
harder that installing windows.
ii. Programming basically html5 and python that I leant in class also helped me a lot, the
system that our field supervisor gave us to develop was not so challenging as it would
have been to a person who did not learn these theories in class.
iii. Community engagement exercise that we covered as our end of year one recess,
which the previous students were covering more Corse unite instead helped me a lot
specially in the coming up of this report, we wrote a similar report like this during
community engage net exercise and all the knowledge I gained in it have helped me
improve in this internship and the report writing.

3.1.4 HOW I INTEND TO USE THE SKILLS LEARNT FOR MY PROFFESION

I love programming and I have passion for it. And I believe the knowledge and skills I
have acquired in the programming filed especially, using python frameworks like flask
and Django and the then using php will greatly make my dream of becoming a
professional programmer become true.

We were doing our activities in the business incubation center at the university, I would
like to be an entrepreneur and own a big IT company.

3.2 PERSONAL CONTRIBUTION TO MUNI UNIVERSITY

i. We as a team have developed a leave management system that shall be used by the
university. This will be presented to the university by the ICT unit. This is a great
contribution to the department.
ii. To the BIC we took care of the office in a good manner, always ensured the room is
closed in the evening, closed all the windows always and made simple
troubleshooting’s to the computers in their offices. We were always loyal to the staff
of both BIC and the ict unit.

3.3 PROBLEMS IDENTIFIED DURING THE INTERNSHIP EXERCISE

22
WORK RELATED PROBLEMS
i. Lack of a clear communication among we the staff of the Business incubation center
and the ICT unit and in we as the interns too. This led to misunderstandings, failure to
meet deadlines for assignments and several mistakes done by me and my team
members.
ii. Lack of teamwork amongst we the six interns. Some of the members were not always
willing to share what they know with the rest who did not know.
iii. Long hours of working during the internship, starting from 8:00am to 5:00pm and at
times the work supervisor comes past time.
iv. Delayed payment of our internship allowance. This made it hard for me to acquire
some of the tools that I had to use during the internship in time.

This is how we had to end these problems;

i. This was solved by ensuring a good communication between we the interns.

Theis reduced the selfishness that some of our members had.
ii. We talked to our supervisor about our problems mainly him coming past time
always and that was solved.
iii. I tried to out source some money to help me acquire some tools to be used
when the internship allowance delayed.

AFFECTING THE ORGANISATION

The organization/shop had some challenges affecting it and these included

i. Limited funding from the government of Uganda. Muni university being a

government university, all its fundings come from the government of Uganda and
this had not always been enough.
ii. Limited infrastructure basically lectures rooms and offices, the number of students
currently enrolled in the university are inversely proportional to the available
lecture rooms. We also suffered this too as the ICT unit did not have a room for
training intern students and rather sent us to the BIC

PROBLEMS AFFECTING THE WORKERS

The worker really faced many problems and this included

i. Long working hours, this makes them have less time for their social work.

23
 ii. Little pay to the workers is also anther factor that keeps demotivating the workers.
iii. Poor working conditions, the university does not provide lunch and breakfast for
the employees and only provides tea without any escort.
iv. Mental and physical health problems, these affect individual workers and can be
caused by work-related factors such a stress, long working hours and unsafe
working conditions.
v. Lack of training and development opportunities making it hard for workers to
advance in their carriers
vi. Poor management leading to low morale, decreased productivity and reduced
turnover.

Some of these problems have been solved by the following measures;

i. Providing a good working condition for the workers to motivate them and increase
their productivity.
ii. Providing training opportunities such as study leaves to help the workers add on
their skills and develop their carriers
iii. Giving the employees leaves such us annual leaves, to make them enjoy their
social life with their families.
iv. Offering adequate and timely pay to the employees at motivate them to work
harder.

PROBLEMS AFFECTING THE STUDENTS

i. Financial challenges, we delayed to receive our internship allowances and tis

greatly affected us.
ii. Lack of team work among we the interns doing their internship at the ICT unit.
This limited our learnings.
iii. Time manages. This was another key factor being caused by poor weather
conditions, cocurricular activities, and other academic activities.
iv. Lack of support from my family and friends. This made life during the internship
hard as well.
v. Sickness like flue and malaria also affected me and some of my team members
causing irregularity at the work places.

These problems were and can be solved by the following ways.

24
 i. Providing students with academic support like putting them into groups just as we
were told to work as a team.
ii. Offering mental health services and support to students. They can be done by the
religious leaders at the university, the lecturers and the administrations and by the
best friends.
iii. Creating a positive and supportive environment for students to make them feel
more comfortable while doing their internships.
iv. Teaching students live skills such a s time management and stress management.
v. Partnering with families, friends and communities to provide support to students.

CHAPTER FOUR: CONCLUSION AND RECOMMENDATIONS

4.1 SUMMARY OF FINDINGS

During the internship I found out that organizations have rules and any new staff added has to
first take an oath, and an orientation before they officially start to work.

25
4.2 CONCLUSION
In conclusion internship is an activity that helps students to learn and acquire more practical
skills in relation to the theoretical knowledge they acquired in class. I am so happy to have
done my internship with Muni university ICT unit and I have acquired s many new skills
which will help me during work after successfully finishing my programme with the
university.

4.3 RECOMMENDATIONS
I recommend the ICT unit of Muni university to always give this internship opportunity, to
the students of Muni university, and even those from neighboring universities. This can help
its students to gain hands on practical skills and create social networks with the other
students.

The university should always process the internship allowances for the students on time to
help them acquire the learning materials in time.

The university should put much emphasis on teaching more practical skills to learners in class
such as in networking, but not much of theoretical work and using packet tracers.

The university should just teach on programing language to the students right from year one
but not changing the languages. like the information technology students were taught
procedural python and then introduced to java which disorganized them and made may leave
programming. This made it had for us to have team work during internship as some students
did not want to do anything in programming.

figure 10

26
 Figure 11

27
Figure 12

28