Ethiopian TVET-System

Retail Pharmacy Assisting-Level II

Model Curriculum

Based on Ethiopian Occupational Standard (EOS)

Developed by Experts from Universities and Colleges
located in Oromia Regional State

October, 2017
Acknowledgment
This Retail Pharmacy Assisting Level II Outcome based model curriculum was developed by
experts from Universities and Colleges in Oromia National Regional State

Oromia Regional Health Bureau and Oromia TVET Bureau would like to acknowledge the
following individuals and their organization for their dedication, kind participation, and
expert contributions in the development of this training material
Abay Kasa AHMC
Abdi Leggese ORHB
Abdurazak Jemal Tura Arsi University
Asrat Hordofa AA Uniersity
Biranu Motbaynor Haromaya University
Desalegn Chilo Mettu University
Dr.Worku Bedada Salale University
Edao Sado Wollega University
Ermias Mergia AHMC
Getu Melesie Ambo University
Mamo Abdi ORTETB
Mekuria Kebede OOCAA
Mustefa Ahmed Ambo University
Shibiru Tesema Jimma University
Teferi Guji Jhpiego
Tena Tilki Gimbi G.Hospital
Tesemma Sileshi Ambo University
Zerihun Ayenew ORHB

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Preface
The reformed TVET-System is an outcome-based system. It utilizes the needs of the labor
market and occupational requirements from the world of work as the benchmark and
standard for TVET delivery. The requirements from the world of work are analyzed and
documented – taking into account international benchmarking – as occupational standards
(OS).

In the reformed TVET-system, curricula and curriculum development play an important role
with regard to quality driven TVET Delivery. Curricula help to facilitate the learning process
in a way, that trainees acquire the set of occupational competences (skills, knowledge and
attitude) required at the working place and defined in the occupational standards (OS).

The curriculum document was developed by a group of experts from different Regional
TVET-providers, professional associations, Development partners and Ministry of Health
based on the occupational standard for Pharmacy Retail Assisting Level II. In response to the
critical shortage of pharmacy personnel on the market, and to support the Oromia regional
Health Bureau in filling the pharmacy workforce, this curriculum is designed to train
‘candidates who have completed 10thgrade general education and scored as per the entrance
criteria of Ministry of Education (TVET) and/or candidates who have previously been trained
on other health related discipline in Level IV and who are currently working in the region’
and avail for the industry/regional heath bureau in short duration.

The key feature of the program is delivery of the training in more focused and outcome
based approach, where trainees will be given printed learning module and skill lab manual
during the training.

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1.TVET-Program Design

1.1. TVET-Program Title: Retail Pharmacy Assisting (Retailing and Dispensing

1.2. TVET-Program Description

The Program is designed to develop the necessary knowledge, skills and attitude of the
learners to the standard required by the EOS. The contents of this program are in line
with the Ethiopian Occupational Standard (EOS). Learners who successfully completed
the Program will be qualified to work as a Retail Pharmacy Assistant with
competencies elaborated in the respective EOS. Graduates of the Program will have the
required qualification to work in the Health sector in the field of pharmacy profession.

The prime objective of this training program is to equip the learners with the identified
competences specified in the EOS. Graduates are therefore expected to assist in
Dispensary Operations, Work effectively in a retail Environment in accordance with
the performance criteria described in the EOS.

1.3. TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the
following units of competencies.
HLT PRA2 01 0611Assist in Dispensary Operations
HLT PRA2 02 0611Assist in Dispensary Stock Control
HLT PRA2 03 0611Recommend Hair, Beauty and Cosmetic Products and Services
HLT PRA2 04 0611Recommend Health and Nutritional Products and Services
HLT PRA2 05 0611 Sell Products and Services
HLT PRA2 06 0611 Support Pharmacists by Collecting and Presenting Workplace Data
and Information
HLT PRA2 07 0611 Organize and Maintain the retail environment
HLT PRA2 08 0611Apply Basic First Aid
HLT PRA2 09 0611Apply Quality Standard
HLT PRA2 10 0611Work in a Team Environment
HLT PRA2 11 0611Demonstrate Work Values
HLT PRA2 12 0611Participate in Workplace Communication
HLT PRA2 13 0611Develop Business Practice
HLT PRA2 14 1012 Apply Continuous Improvement Processes (Kaizen)

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 1.4. Duration of the TVET-Program
The training will have a total of 1114 contact hours. Out of these 652 hours are allocated for
theoretical session and 462 hours for skill lab and 144 hours for cooperative training. The
following table shows the duration of the total program (Level II-IV), where the level II
training and assessment will take a total of 6 months.

1.5. Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification Framework
(NTQF) the qualification of this specific TVET Program is “Level II”.
The learner can exit after successfully completing the Modules in one level and will be
awarded the equivalent institutional certificate on the completed modules. And entry
points will be on any of the first Module (as appropriate) in a level.
1.6. Target Groups
No special target group is assigned for the Program. Any citizen who meet the entry
requirements and capable of participating in the learning activities is entitled to take part
in the Program.
1.7. Entry Requirements
The prospective participants of this program on are required to possess the following:
 Have completed 10th grade and above in general education
 Ability to speak, read and understand English
 Computer literate
 Physically and mentally healthy
 Good moral character
 Entrance Exam may be required

1.8. Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical
skills. The mode of delivery is co-operative training. The TVET-institution and identified
companies have forged an agreement to co-operate with regard to implementation of this
program. The time spent by the learners in the industry will give them enough exposure to
the actual world of work and enable them to get hands-on experience.
The co-operative approach will be supported with lecture-discussion, simulation and
actual practice. These modalities will be utilized before the learners are exposed to the
industry environment.

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Organization of in-company training will be either/both industry attachment or
apprenticeship. The 144 hrs of the program duration will be spent in-company training
and it will only start after the learner successfully completed all the modules in this
program.

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 1.9. TVET-Program Structure
Module Code and Unit of Competencies Learning Outcome Total
title Nominal
Duration
Code Title

Leadership and HLT PRA2 10 Work in a Team  Describe team role and scope 34 hrs
Communication I 0611 Environment  Identify own role and
responsibility within a team
(HLT PRA2-M-01 1217 V1)  Work as a team member
HLT PRA2 11 Demonstrate Work  Define the purpose of work
0611 Values  Apply work values/ethics
 Deal with ethical problems
 Maintain integrity of conduct in
the workplace
HLT PRA2 12 Participate in  Obtain and convey workplace
0611 Workplace information
Communication  Participate in workplace
meetings and discussions
 Complete relevant work related
document
Basic HLT PRA2 01 Assist in Dispensary  Familiarizing the trainee with 480 hrs.
Pharmaceutical 0611 Operations sectors of pharmacy
Sciences I  Apply basic drug knowledge
HLT PRA2 03 Recommend Hair,  Identify and Recommend hair,
(HLT PRA2-M-02 1217 V1) 0611 Beauty and beauty, and cosmetic products
Cosmetic Products
and Services
HLT PRA2 04 Recommend Health  Develop product knowledge &
0611 and Nutritional Identify health and nutritional
Products and products and recommend to the
Services client
HLT PRA2 05 Sell Products and  Apply product knowledge 288 hrs
Dispensing of 0611 Services  Gain the skills, knowledge and
Pharmaceuticals I attitudes required to sell
products and services in a retail
(HLT PRA2-M-03 1217 V1) environment
HLT PRA2 06 Support Pharmacists  Identify and address
0611 by Collecting and requirement for data and
Presenting information collection
Workplace Data and  Prepare data/information for use
Information  Present work place
data/information
HLT PRA2 07 Organize and  Perform dispensing
0611 Maintain the retail administration
environment  Promote ethical work practice
 Support culture of effective
communication
 Maintain a positive approach to
health in the workplace
 Monitor professional work

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Module Code and Unit of Competencies Learning Outcome Total
title Nominal
Duration
Code Title

standards
 Work in the health sector
context
 Demonstrate the importance of
hygiene and infection control in
the retail Pharmacy
Drug Supply HLT PRA2 02 Assist in  Develop knowledge of stock 80 hrs
Management I 1017 Dispensary Stock procurement procedure
Control  Ordering and receiving
(HLT PRA2-M-04 1217 V1) dispensary stock
 Perform drug storage tasks
 Perform dispensary stock
control
 Perform dispensary stock waste
disposal
Work Place Safety I HLT PRA2 08 Basic First Aid  Assess the situation 40 hrs.
0611  Apply basic first aid techniques
(HLT PRA2-M-05 1217 V1)
 Communicate details of the
incident
Entrepreneurship I HLT PRA2 13 Develop Business  Identify business opportunities 16 hrs.
0611 Practice  Identify personal business skills
(HLT PRA2-M-06 1217 V1)
 Plan for establishment of
business operations
 Implement establishment plan
 Review implementation process
HLT PRA2 09 Applying Quality  Assess own work 12 hrs
Quality standard I 0611 standard  Assess quality of service
HLT PRA2 14 Apply Continuous Rendered
(HLT PRA2-M-07 1217 V1) 1012 Improvement  Record information
Processes  Study causes of quality
deviation
 Complete documentation
Kaizen 20 hrs.
(HLT PRA2-M-08 1217 V1)

Cooperative 144 hrs.

training
(HLT PRA2-M-09 1217 V1)

Total 1114 hrs.

*The time duration (Hours) indicated for the module should include all activities in and out of the TVET
institution.

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The following table summarizes the sequencing of the modules, unit of competencies covered in
each module and the nominal duration of each module.

Module Code and Unit of Competencies covered Nominal Duration Total

title Nominal
Code Title Theory Practice Duration

Leadership and HLT PRA2 10 Work in a Team 34 hrs. - 34 hrs.

Communication I 0611 Environment
(1 Wk)
(HLT PRA2-M-01 1217 V1)
HLT PRA2 11 Demonstrate Work Values
0611

HLT PRA2 12 Participate in Workplace

0611 Communication

Basic HLT PRA2 01 Assist in Dispensary 352 hrs. 128 hrs. 480 hrs.
Pharmaceutical 0611 Operations
Sciences I (10 Wks)
HLT PRA2 03 Recommend Hair, Beauty and
(HLT PRA2-M-02 1217 V1)
0611 Cosmetic Products and
Services

HLT PRA2 04 Recommend Health and

0611 Nutritional Products and
Services

HLT PRA2 05 Sell Products and Services 138 hrs. 150 hrs. 288 hrs.
0611
Dispensing of (6 Wks)
Pharmaceuticals I
(HLT PRA2-M-03 1217 V1)
HLT PRA2 06 Support Pharmacists by
0611 Collecting and Presenting
Workplace Data and
Information

HLT PRA2 07 Organize and Maintain the

0611 retail environment

Drug Supply HLT PRA2 02 Assist in Dispensary Stock 50 hrs. 30 hrs. 80 hrs
Management I 1017 Control
(2 Wk)

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(HLT PRA2-M-04 1217 V1)

Work Place Safety HLT PRA2 08 Basic First Aid 30 hrs. 10 hrs. 40 hrs
I 0611
(1 Wk)
(HLT PRA2-M-05 1217 V1)

Entrepreneurship I HLT PRA2 13 Develop Business Practice 16 hrs. - 16 hrs.

0611
(HLT PRA2-M-06 1217 V1)

Quality standard I HLT PRA2 09 Applying Quality standard 12 hrs. - 12 hrs.

0611
(HLT PRA2-M-07 1217 V1) Apply Continuous
HLT PRA2 14
Improvement
1012
Processes

Kaizen 20 hrs 20 hrs.

(HLT PRA2-M-08 1217 V1)

Cooperative - 144 hrs 144 hrs.

training
(3 Wks.)
(HLT PRA2-M-09 1217 V1)

Total 652 hrs. 462 hrs. 1114 hrs.

1.10. Institutional Assessment

Two types of evaluation will be used in determining the extent to which learning outcomes are
achieved. The specific learning outcomes are stated in the modules. In assessing them, verifiable
and observable indicators and standards shall be used.

The formative assessment is incorporated in the learning modules and form part of the learning
process. Formative evaluation provides the learner with feedback regarding success or failure in
attaining learning outcomes. It identifies the specific learning errors that need to be corrected,
and provides reinforcement for successful performance as well. For the trainer/facilitator,
formative evaluation provides information for making instruction and remedial work more
effective.

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Summative Evaluation the other form of evaluation is given when all the modules in the unit of
competence have been accomplished. It determines the extent to which competence have been
achieved. And, the result of this assessment decision shall be expressed in the term ‘competent
or not yet competent’.

Techniques or tools for obtaining information about learners’ achievement include oral or written
test, demonstration and on-site observation.

1.11. Trainer’s / Facilitator’s Profile

For this particular TVET Program, trainers / facilitators are expected to be Level B or Level C in
related fields of studies and have satisfactory practical experiences or equivalent qualifications.

Other requirements –

 Must have completed Trainer’s Methodology Course II (TM II)

 Must have a good moral character

 Must be physically and mentally fit

 Must be Competent in COC assessment

1.12. Learning Modules (see succeeding pages)

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1. Leadership and communication-I

Leadership and communication-I

TVET Program Title: Retail Pharmacy Assisting

o Participate in Workplace Communication

Unit of Competencies o Work in a Team Environment
o Demonstrate Work Values
Module Name Leadership and communication-I
Module code PRA2 M6 1017
Nominal Duration 34hrs.
Module Description
This module is designed:
 to provide the trainees with ability to gather, interpret and convey information in response to workplace
requirements.
 to provide the trainees with ability to identify role and responsibility as a member of a team.
 to provide the trainees with ability to demonstrate proper work values
Learning Outcomes:
At the end of the module the trainees will be able to:
 Maintain integrity of conduct in the workplace
 Obtain and convey workplace information
 Participate in workplace meetings and discussions
 Complete relevant work related documents
 Describe team role and scope
 Identify role and responsibility within a team
 Define the purpose of work and apply work values
 Deal with ethical problems
Module Contents
Chapter 1: Participation in Workplace Communication (10hrs)
Chapter 2: Working in a Team Environment(10hrs)
Chapter 3: Demonstrating work values(14hrs)

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2. Basic Concepts in Pharmaceutical Sciences I

Basic Concepts in Pharmaceutical Sciences I ORHB Logo

TVET Program Title: Retail Pharmacy Assisting

HLT PRA2 01 0611Assist in Dispensary Operations

HLT PRA2 03 10611Recommend Hair, Beauty and Cosmetic Products
Unit of Competencies and Services
HLT PRA2 04 10611Recommend Health and Nutritional Products and
Services
Module Name Basic Concepts in Pharmaceutical Sciences I
Module code PRA2 M1 1017
Nominal Duration 480 Hours (10 weeks): theory (352 hrs.) + practical (128hrs)

Module Description: This module aims to provide the learners with the basic knowledge of drugs, and
identify nutritional and cosmetic products and recommend to clients.
Learning Outcomes:
 Apply basic drug knowledge
 Identify and Recommend hair, beauty, and cosmetic products
 Identify and recommend health and nutritional products
Module contents
1. Introduction to the fields of Pharmacy
2. Basic concepts in Pharmacology
2.1 Introduction to Pharmacology
2.1.1 Definition of pharmacology
2.1.2 Drug nomenclature
2.1.3 Pharmaceutical dosage forms (Definition and the need for dosage forms, Components of dosage
forms, Types of dosage forms)
2.1.4 Routes of drug administration
2.1.5 Basics of pharmacokinetics
2.1.6 Basics of pharmacodynamics
2.1.7 Factors that modify drug effect & Drug dosage
2.1.8 Drug Interactions
2.1.9 Drug Side effects and Adverse effects
2.2. Drugs acting on autonomic nervous system
2.2.1. Introduction to ANS
2.2.2. Cholinergic agonists
2.2.3. Cholinergic antagonists
2.2.4. Adrenergic agonists
2.2.5. Adrenergic antagonists
2.3. Cardiovascular drugs

2.3.1. Anatomy and physiology of CVS and renal system

2.3.2. Diuretics
2.3.3. Drugs for heart failure
2.3.4. Antihypertensive
2.3.5. Drug for Angina pectoris
2.3.6. Anti-arithmetic drugs.
2.3.7. Cholesterol and lipid lowering agents

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 2.4. Blood and Blood products
2.4.1. Anaemia
2.4.2. Coagulant and Anti-coagulants
2.5. Gastro-intestinal agents
2.5.1. Anatomy and physiology of GI system
2.5.2. Antacids
2.5.3. Anti-Ulcer Agents
2.5.4. Antiemetic
2.5.5. Cathartics and Laxative
2.5.6. Anti –diarrhea agents.
2.5.7.Anti-flatulents
2.6. Central nervous system drugs
2.6.1. Introduction to the CNS
2.6.2.Sedatives and Hypnotics
2.6.3 Anti-parkinsonism
2.6.4. Anti-psychotic drugs
2.6.5. Antidepressants
2.6.6. Anti-epileptics
2.6.6. Anesthetic agents
2.7. Anti-inflammatory and anti-allergy drugs
2.7.1. Autacoids
2.7.2. NSAIDs/analgesics, antipyretics
2.7.3. Steroidal anti-inflammatory agents
2.7.4. Drugs used for gout
2.7.5. Antihistamines
2.8. Respiratory drugs
Anatomy and physiology of Respiratory system
Antitussives/Expectorant
Bronchodilators /Antiasthmatics
2.9. Drugs used in Endocrine Disorders and Contraceptives
2.9.1. Anatomy and physiology of the endocrine system
2.9.2. Insulin and oral antidiabetic agents.
2.9.3. Contraceptives: Combined Oral Contraceptives, Progestogen-only contraceptives,
Contraceptive Devices, Barriers, and Spermicides
2.9.4. Drugs for obstetrics and gynecology
2.9.5. Magnesium sulphate
2.9.6. Oxytocin
2.9.7. Ergometrine
2.9.8. Abortifacients
2.9.9. Drugs for erectile dysfunction
2.10. Nutritional Products and Services
2.10.1.1. Vitamins
2.10.1.2. Minerals
2.10.1.3. Electrolytes
2.11. Antimicrobial drugs
2.11.1. Introduction to microbiology and parasitology
2.11.1.1. Bacteria
2.11.1.2. Fungus
2.11.1.3. Virus
2.11.1.4. Protozoa
2.11.1.5. Helminthes
2.11.2. Antibacterial
2.11.2.1. Cell Wall synthesis inhibitor: Beta lactams, Vancomycin

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 2.11.2.2. Protein synthesis inhibitor: Aminoglycosides, Macrolides,
Tetracycline, Chloramphenicol, Clindamycin
2.11.2.3. Nucleic acid synthesis Inhibitors: Quinolones
2.11.2.4. Anti folate agents: Sulphonamides, Trimethoprim,Pyrimethamin
2.11.2.5. Ant mycobacterial agents
2.11.2.6. Antifungals
2.11.2.7. Antivirals (antiretroviral, acyclovir)
2.11.2.8. Antiprotozoal (Antimalarial and Amoebicides)
2.11.2.9. Anthelmintic
2.12. Biological and immunological agents
2.12 Dermatological agents

3. Basic Pharmaceutical calculations

3.5.1. Density, specific gravity and specific volume
3.5.2. Weights and volumes of liquids
3.5.3. Percentage preparations
Weight in weights
weight in volume
volume in volume
volume in weight
parts per million
millimoles
3.5.4. Dilution, concentration and reconstitution
3.5.5. Reducing and enlarging formulas
3.5.6. Isotonic solutions
3.5.7. Some calculations involving hydrogen ion concentration and PH
3. Cosmetics
3.1 Hair products
hair color
shampoos and conditioners
styling aids such as mousses, gels, hair sprays
hair ornaments
brushes, combs, blow dryers etc
3.2Beauty products
skin care products for face and body
home care skin treatments
home care remedial products
sunscreen and tanning products
nail, hand and foot care products
3.3 Cosmetic products
Natural cosmetics
face and body make-up, pre make-up products and stabilizers
brushes, sponges
applicators
pallets
lash curlers, artificial lashes, tweezers
magnifying mirrors
containers/trays, make-up boxes
pencil sharpeners

14
 Learning Strategies
 Learner-centered
 Flexible
 Off- and on-job-training integrated
 Consideration of both individual and group based practices/exercises
 Holistic projects
Learning Methods
 Lectures
 Practical Classes/ Demonstrations
 Discussions and explanations
 Assignments and Seminars
 Case studies
 Exercises
 Role play
 Models
 Posters
 Brochures

Assessment method:
o Observation in the work place;
o Simulations and role play;
o Oral questioning or interview;
o Case studies and scenarios;
o Supporting statement of work place supervisor;
o Written assignments/projects or questioning and
o Theoretical Examinations.
o Assessments are to be made on continuous basis.
Assessment criteria:
 Assessments can be done at the end of each chapters /topics /sessions /demonstrations/ practical
classes and as well as at the end of each module.
 As much as possible assessment should replicate workplace conditions and/or simulations may
be used to represent workplace conditions as closely as possible
 Acceptable simulation requires:
 Scope to determine that work is conducted within legislative and regulatory
requirements
 Scope to determine that work is conducted within OHS and infection control
requirements
 Resources essential for assessment may include:
 Access to relevant workplace or appropriately simulated environment where assessment
can take place
 Relevant legislation, regulations and guidelines

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3. Dispensing of Pharmaceuticals I
Dispensing of Pharmaceuticals I
TVET Program Title: Retail Pharmacy Assisting
HLT PRA2 05 0611Sell Products and Services
HLT PRA2 06 0611Support Pharmacists by Collecting and Presenting
Unit of Competencies
Workplace Data and Information
HLT PRA2 07 0611Organize and Maintain the retail environment
Module Name Dispensing I
Module code PRA2 M2 1017
Nominal Duration 288 hrs.
Module Description: This module aims to provide the learners with the basic knowledge, skill and
attitude required to apply good dispensing practices.
Learning Outcomes:
 Perform dispensing administration
 Organize and maintain retail environment
 Prepare workplace data & information
 Gain the skills, knowledge and attitudes required to sell products and services in a retail
environment
 Apply professional ethics
Module contents
1. Dispensing Environment and stock management
1.1. Introduction
1.2. Dispensing environment
1.3. Dispensary stock management
2. Prescription and Abbreviations in prescription writing
2.1 Introduction to prescription
2.2 Common abbreviations in prescription writing
3. Computer and Medication information in pharmacy
3.1. Computer systems in pharmacy
3.2. Medication information in dispensary
3.3. Sources of medicine information
4. Selling products and customer services
4.1. Client-centered healthcare
4.2. Patient counselling in dispensary
5. Principles and processes of good dispensing practice
5.1. Principles of Good Dispensing
5.2. Dispensing process
5.3. Dispensing errors
5.4. Refusal to dispense prescriptions

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 Learning Strategies
 Learner-centered
 Flexible
 Off- and on-job-training integrated
 Consideration of both individual and group based practices/exercises
 Holistic projects
Learning Methods
 Lectures
 Practical Classes/ Demonstrations
 Discussions and explanations
 Assignments and Seminars
 Case studies
 Exercises
 Role play
 Models
 Posters
 Brochures
Assessment method:
o Observation in the work place;
o Simulations and role play;
o Oral questioning or interview;
o Case studies and scenarios;
o Supporting statement of work place supervisor;
o Written assignments/projects or questioning and
o Theoretical Examinations.
Assessments are to be made on continuous basis.
Assessment criteria:
 Assessments can be done at the end of each chapters /topics /sessions /demonstrations/
practical classes and as well as at the end of each module.
 As much as possible assessment should replicate workplace conditions and/or simulations
may be used to represent workplace conditions as closely as possible
 Acceptable simulation requires:
 Scope to determine that work is conducted within legislative and regulatory
requirements
 Scope to determine that work is conducted within OHS and infection control
requirements
 Resources essential for assessment may include:
 Access to relevant workplace or appropriately simulated environment where
assessment can take place
 Relevant legislation, regulations and guidelines


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 4. Drug Supply Management I
Drug Supply Management I

TVET Program Title: Retail Pharmacy Assisting

Unit of Competencies HLT PRA2 02 0611Assist in Dispensary Stock Control
Module Name Drug Supply Management I
Module code PRA2 M3 1017
Nominal Duration 80 hrs
Module Description: This module aims to provide the learners with the knowledge, skills and right attitudes for
maintaining a dispensary stock control system, according to standard operating procedures in compliance with
statutory and legal requirements.
Learning Outcomes:
 Develop knowledge of stock procurement procedure
 Ordering and receiving dispensary stock
 Perform drug storage tasks
 Perform dispensary stock control
 Perform dispensary stock waste disposal
Module content
1. Stock procurement procedures
 Introduction to stock procurement
 Procuring procedure and principles
 Obtaining requisition requirements/ Determining the present state of stock holding
 Identifying items for order and obtaining order
 Identifying generic drug name, trade name(s)
 Determining the quantity/available discounts/order frequency
 Sourcing appropriate manufacturer/supplier details
 Providing availability and cost information
 Generating the order
 Placing stock order
 Cash flow considerations
2. Ordering and receiving dispensary stock
 Ordering for pharmaceutical stock
 Reconciling Stock received
 Entering dispensary stock data in to computer
 Stock rotation and product positioning procedures
 Checking compliance with security procedures during product Receiving and dispatching
3. Performing drug storage tasks
3.1Standard operating procedures (SOPs)-Storage Products
3.2Storage conditions
3.2.1Storage conditions and their importance
 Correct temperature, Ambient Cold chain requirements, Humidity, light, security,
Isolated, Pest control, Ventilation, Correct storage of hazardous substances,
Layout/location
3.2.2Storage of vaccines and other biological products
- Thermometer(s) and stop watch refrigerator monitor, Daily temperature charts
- Distributing and receiving vaccines & biological products (shake test, cold chain)
- Effect of heat, freezing and light on vaccine products

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 - Monitor and freeze water indicator
3.3 Applying dispensary security procedures/ in-store security
4. Dispensary stock control
 Dispensary stocktaking documentation and procedures
 Shelf labels of discontinued products
 Determining dispensary stock level requirements
 Investigating Dispensary stock discrepancies
 Product return and recall procedures
5. Dispensary stock waste disposal
 Standard operating procedures (SOPs)-Waste disposal Products
 Checking for drug expiration
 Checking for damaged and/or returned stock marked for disposal
 Disposal of Controlled substances, toxic, caustic, flammable and/or cytotoxic materials
 Requirements during the disposal of dispensary stock
 Reporting expired or damaged stock to responsible pharmacist for return

Learning Methods
 Lectures
 Practical Classes/ Demonstrations
 Discussions and explanations
 Assignments and Seminars
 Case studies
 Exercises
 Role play
 Models
 Posters
 Brochures
MODULE ASSESSMENT
 Practical assessment by direct observation of tasks through simulation/role-plays
 Written test/oral questioning on underpinning knowledge
 project-related conditions (real or simulated) and require evidence of process
 Assessment methods must confirm the ability to access and correctly interpret and apply the
essential
 underpinning knowledge
Assessment Criteria
 Consistently applying pharmacy policies, standards and guidelines, industry legislation and
codes of practice in regard to dispensary stock control tasks including:
- identify and storing dispensary products
- procurement and stocktaking procedures
- maintenance of storage conditions
- location and positioning of dispensary products
- risk management procedures to minimize selection errors
- safe and legal disposal of dispensary waste
 Identification and application of the procedures for the return of dispensary stock including - the
procedures for returning pharmacy products to supplier/manufacturer and procedures for
returned goods from customer to pharmacy.
 Evidence of the ability to read, accurately interpret and consistently apply instructions for
performing dispensary stock control tasks.
 Demonstration of the ability to source, record and disseminate stock control information.
 Identifying and understanding different types of dispensary stock control documents.
 Consistently making effective use of time and resources by prioritizing tasks.

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 Recognition of the situations requiring referral to the pharmacist and/or other pharmacy staff
according to pharmacy policy.

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5. Work Place Safety I
Work Place Safety I
TVET Program Title: Retail Pharmacy Assisting

Unit of Competencies HLT PRA2 08 0611 Basic First Aid

Module Name Policies, Preventions and Procedures I
Module code PRA2 M4 1017
Nominal Duration 40hrs
Module Description: This module aims to provide the learners with the knowledge, skills and right attitudes for
the provision of essential First Aid in recognizing and responding to an emergency using basic life support
measures. The First
Aider is not expected to deal with complex casualties or incidents, but to provide an initial response where First
Aid is required.
Learning Outcomes:
 Assess the situation
 Apply basic first aid techniques
 Communicate details of the incident
Module Contents
1. Introduction to first Aid
2. Basic life support
2.1. Respiratory Emergencies
2.2. First aid for wounds
2.3. First aid for bone and joint injuries
2.4. First aid for burns
2.5. Shock
2.6. Choking
3. Communicate details of the incident
4. Reporting and recording
Learning Methods
 Lectures
 Practical Classes/ Demonstrations
 Discussions and explanations
 Assignments and Seminars
 Case studies
 Exercises
 Role play
 Models
 Posters
 Brochures
MODULE ASSESSMENT
 Practical assessment by direct observation of tasks through simulation/role-plays
 Written test/oral questioning on underpinning knowledge
 project-related conditions (real or simulated) and require evidence of process
 Assessment methods must confirm the ability to access and correctly interpret and apply the
essential underpinning knowledge
Assessment Criteria
- OHS

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- Risk assessment
- Emergency procedures
- Basic anatomy and physiology
- Duty of care
- Resuscitation
- Care of unconscious
- National and regional regulatory requirements relating to currency of skill and knowledge
- Decision making
- Infection control
- Legal requirements
- Airway management
- Assertiveness skills
- Communication skills

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6. Entrepreneurship I

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7. Quality standard I

Unit of Competencies HLT PRA2 09 0611 Applying Quality Standard

Module Name Applying Quality Standard
Module code PRA2 M5 1017
Nominal Duration 12hrs
Module Description: This module aims to provide the learners with the knowledge, skills and right attitudes
required in applying quality standards.
LEARNING OUTCOMES:
At the end of the module the trainees will be able to:
o Assess own work
o Assess quality of service rendered
o Record information
o Study causes of quality deviations
o Complete documentation
MODULE CONTENTS

1. Introduction to Quality
2. Service Quality
 Quality Management System

Learning Strategies
 Learner-centered
 Flexible
 Off- and on-job-training integrated
 Consideration of both individual and group based practices/exercises
 Holistic projects
Learning Methods
 Lectures
 Practical Classes/ Demonstrations
 Discussions and explanations
 Assignments and Seminars
 Case studies
 Exercises
 Role play
 Models
 Posters
 Brochures
Assessment method:
o Written assignments/projects or questioning and
o Theoretical Examinations.
Assessments are to be made on continuous basis.

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