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GuestManual 1

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44 views7 pages

GuestManual 1

Uploaded by

anirban_2014
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Guest Manual

Hello and welcome!


This property is managed by Pass the Keys®.
Our dedicated team is available everyday between 7:30 and 23:00 via phone or Airbnb
messaging for any assistance you may need or 24/7 on our emergency contact number.
We hope you enjoy your stay.

Emergency Contact: Property Address:


+44 (0) 20 3893 2230 6a Hillside Cottages, Cuddington,
Aylesbury, HP18 0AQ -
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Access Transport
Our properties are accessible by Parking: Parking for one car to the left
simple self-check in solutions, of the gate in front of the main house.
including key safes and smart locks. This allows you permanent access.
Details (location, how to operate, Buses: The bus stop is out of the front
access code) are provided in the gate and turn left
separate Check in instruction Trains: Haddenham and Thame
document. Parkway (40 minutes approx from
London Marylebone and 30mins from
Oxford) is a 5 minute drive or taxi ride.

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Property Fire Safety

Welcome to our property! Your safety is our top priority, and we want to ensure your stay is enjoyable and secure. We will kindly
ask you to follow the following:

• Know Your Exits: Take a moment to locate the nearest exits, including fire exits, stairwells, and emergency escape routes. In
case of a fire, stay calm and use these routes to evacuate promptly.
• No Smoking: Smoking is strictly prohibited inside the premises. Please use designated outdoor smoking areas, if available.
Dispose of cigarette butts in provided receptacles to prevent fire hazards.
• Cooking Safety: Exercise caution while cooking. Never leave cooking appliances unattended, and ensure all appliances are
turned off when not in use.
• Open Flames: We don't provide candles or tea lights for safety reasons, and we ask you to refrain from using these to prevent
risk.

We want you to have a fantastic and worry-free stay. By following these simple fire safety guidelines, you'll help ensure the safety
of yourself and others. If you have any questions or concerns, please don't hesitate to contact us. Enjoy your stay!

Help us be sustainable; small things make a big difference.

Pass The Keys and our hosts are dedicated to the preservation and sustainability of the planet, therefore we are consistently
trying to improve our services for hosts and guests. As such we acknowledge that the energy we use is a finite resource.
During your stay we ask that you be respectful of the resources provided and to help in this mission, we have provided a list of
top tips and recommendations to settle in, enjoy yourself and aid the planet in being conservation friendly.

Thermostat and heating settings.

• While we understand our guests come from all over the world, the recommended level of heating in a British household is 18°C
(64.4°F) as per Gov.uk suggestions. If possible, we’d ask our guests to be careful of using above 21°C (69°F).
• Please ensure that if you are leaving the property the heating is switched off, especially upon check out.
• Using the heating system on the highest setting may compromise boilers and cause leaks, damages and further waste.
• Closing curtains and blinds in the evening aids in keeping the heated air in the building. Keeping you warmer for longer.
• If you’re ever unsure of any heating or plumbing, please message, text or call our guest support line right away and our
dedicated 24/7 Guest Support Team will assist you in anyway they can.

Electricity.

• Turning off lights in rooms not being used is a great start in a energy conscious society.
• Washing clothing on a 30°C wash instead of even a 40°C wash can help in preserving energy by 40% a year.

Your experience is important to us, we thank you for choosing a Pass The Keys property for your stay and wish you a pleasant
time.

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Property Amenities
WIFI Network name: TNCAP8057DF
WIFI Password: tRttCbmhnFpXcmn3
TV: DVD player, digibox
Hairdryer: Centre drawer in the bedroom.
Iron and ironing board: In the cupboard upstairs to the left before entering the
bathroom.
Freshening up: Bath towels, hand towels, bath mats, and complimentary travel-size
toiletries are provided
Additional amenities:
Krups Dolce Gusto coffee machine (pods). Washing machine and tumble drier available
on request.
N.B. Light switch for the lights above dining room table can be found behind the curtain
on the right hand side of the back door.

House Rules
Kitchen: Please wash up kitchen utensils and cutlery before your departure
Kitchen bins: There are two bins to the side of the sink. The left hand is for recycling
and the right hand (nearer the window) is for waste. There is a smaller bin marked
compost on the left hand of the sink.
Rubbish handling: Recycling goes into the blue lid bin by the buddleia at the front of
the house, waste goes into the green lid bin and compost into the small green bin
Rubbish collection: Monday - Please take rubbish out ready for morning collection.
Additional house rules: Please ensure that curtains are drawn and the blinds are
closed when leaving to avoid bleaching of furniture by the sun

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Local Area
Supermarkets: Well stocked village shop in walking distance. Morrisons and Coop in
Haddenham, Waitrose and Sainsbury's in Thame For out and out shopping, Bicester
Village is a world-wide destination. If you take the train towards Oxford you will know that
you are approaching it from the welcome on the train in both Mandarin and Arabic as
well as English. It does get very crowded, however the two hours before closing in the
evening (normally 9pm but do check current opening hours) are very pleasant with few
other customers and assistants who are ready to look after you as a great alternative to
restocking the displays!
Places to eat and drink: The Crown in Cuddington is a characterful thatched pub just
two minutes walk away. In neighbouring villages, the Seven Stars at Dinton is a highlight
(but requires booking) as does the Harrow at Bishopstone. The Dinton Hermit is a
charming 17th century Grade II listed country inn in the Hamlet of Ford. In Haddenham,
the House of Spice does a great Indian, Haddenham Garden Centre lunch and tea and
Bradmoor Farm a full English Breakfast. If you would like something grander, Hartwell
House further towards Aylesbury on the A418 is a candidate. Best for tea and cocktails
and the spa… Thame is our local town with huge choice of independent retailers and
eateries as well as the usual suspects. Our favourite is the Black Horse one of the White
Brasserie locations and relatively reasonable. Definitely requires booking though. Also
The Thatch is excellent with a great ambience in the High Street heading out towards
Oxford
Local attractions: Aylesbury has the Roald Dahl museum, cinema and Waterside
Theatre, however for culture, Oxford is the option. When you get there, the Ashmolean
art museum, the Pitt Rivers and Natural History Museum (at the same location), the
Bodleian library and the walk across Christchurch meadows are all glorious and free
apart from special exhibitions and guided tours. The colleges are increasingly difficult to
get into, however evensong in the College Chapels is a wonderful way to visit -
especially New College and Christchurch. Waddesdon House is the local National Trust
visit. Owned by the Rothschild family to this day it has wonderful collections and splendid
gardens. Worth looking for the light show in Winter and concerts in the evening from time
to time.
Parking: www.yourparkingspace.co.uk

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Airports

Heathrow Airport is one of the closest airports easily accessed by car going
anti-clockwise on the M25. Taxis are also available. Or take the train into London and then
use the Piccadilly or Elizabeth Line which will take you directly to the Airport.
Luton Airport is also very close and accessible via the M1 by car or taxi. Not so easy to
access by train, but there are bus and coaches from main towns.

Transport hire

High Wycombe City Centre Car & Van Hire | Enterprise Rent-A-Car

Aylesbury Car & Van Hire | Enterprise Rent-A-Car

Hemel Hempstead Car & Van Hire | Enterprise Rent-A-Car

City guide
https://www.chilternsaonb.org/visit-chilterns/

Tourist attractions

Waddesdon Manor Aylesbury - Stunning Rothschild estate


Museum | Roald Dahl Great Missenden - World’s most famous children’s author
Bekonscot Model Village Beaconsfield - Family day out, the world’s oldest model village
Cliveden House Taplow - Beautiful estate with plenty of walks and river boat trips,
afternoon tea and luxury hotel & spa
Chiltern Open Air Museum Chalfont St Giles - Family & dog friendly, historic buildings,
period gardens and education for kids.

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Heating, Hot Water & Electricity
Please be sure that you turn OFF all water outlets and electrical appliances every time you
leave the property, and double-check that for us when you check out. It is for the safety of you
and everyone else in the building.

Heating instructions: The underfloor Hot water instructions: The hot water is
heating should be calibrated. Please ask heated on demand automatically
if you would like it adjusted as it is Boiler (for hot water): the boiler should
complicated! If extra warmth is desired in provide hot water 24/7, and is located as
the living area downstairs the electric follows: Hot water cylinder is located in
oil-filled radiator is very effective and can ironing board cupboard - the narrow
be turned up on the dial. cupboard at the top of the stairs
Thermostat location (for heating): n/a

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Electricity: the fuse box is located as
follows (if anything electrical is not
working, please check that all switches
are UP on the fusebox): As you walk in
through front (main) door, look left and up
to the corner of the ceiling

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