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Servicenow Course Content

The document outlines the content of a ServiceNow training course, including topics like platform configuration, user administration, tables and relationships, application design and development, events and notifications, reporting, service catalog management, workflow automation, and integrations.

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Ishanth Swaroop
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37 views2 pages

Servicenow Course Content

The document outlines the content of a ServiceNow training course, including topics like platform configuration, user administration, tables and relationships, application design and development, events and notifications, reporting, service catalog management, workflow automation, and integrations.

Uploaded by

Ishanth Swaroop
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SERVICENOW COURSE CONTENT

1.Introduction  Inbound Notifications


 Platform  Email Template
 Portal
 Basic configurations 8.Service Level Management
 SLA
2.User Administration  OLA
 Creating Users  UC
 Creating groups
 Creating Roles and best practices 9.Knowledge Management
 Elevated roles  KB Bases
 KB Articles
3.Tables & Relationships Tables creation
Forms 10.Access Controls(ACL)
 Sections  Controls list
 Lists  Types of ACL’s
 Filters  Operations of ACL’S
 Views  Conditions of ACL’S
 Personalization
 Dot walking 11. Assignment rules
 Dependency  Assignment rules
 Dictionary Override  Assignment Lookup rules
 Related list
12. Reporting in ServiceNow
4.Designing and creating an application
 Create and administer reports
 Designing an Application
 Schedule and publish reports
 Scoped Applications
 Creating Dashboards
5.Ongoing Maintenance  Database Views
 Update set  Database views
 Retrieved Update Set XML
 Upload Update set XML  13 . Service catalog management
 Update source  Creating catalogs
 Back Out Update sets  Creating Categories
 Creating Items
6.Import sets  Record produces
 Import sets  Order guides
 Transform Maps
 Coalesce
14. Flow
 Data sources
 Creating workflow
 Creating Flow designer
7.Events & Notifications
 Properties
 Outbound Notifications
15.Core Development Concepts
 Ui Policies
 Data Policies
SERVICENOW COURSE CONTENT

 UI Actions
 Client Scripts JAVASCRIPT
 Business rules
 Script Includes
 Email Scripts  Variables
 Scheduled Jobs  Data types
 String functions
16. Client-side API’s  Conditional control statements
 Looping control statements
 Glide form
 Jumping control statements
 Glide List
 Arrays & Methods
 Class & Object
17. Server-side API’s  Regular expressions
 Glide Record
 JSON to JS & JS to JSON conversion
 Glide System
 Glide Data Time
 Glide Aggregate

18. Integrations
 Integration Methods
 Rest Integration
 Authentication Methods
 JIRA Bidirectional integration

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