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    Hello Good Evening Everyone

    Uploaded by

    rajimamu00

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd

    Hello Good Evening Everyone

    Uploaded by

    rajimamu00
    5 views1 page

    Original Title

    Hello Good Evening everyone,

    Copyright

    © © All Rights Reserved

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    TXT, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    5 views1 page

    Hello Good Evening Everyone

    Uploaded by

    rajimamu00

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    of 1

    Hello Good Evening everyone,

    I am Prakruthi, I have completed my Graduation in cs from Malnad College Of


    Engineering,Hassan in 2022..Since then I have been working as technical support
    engineer at MountPoint Technologies.
    I have worked upon various OS,PROVIDES FIRST-LEVEL OF TECHNICAL SUPPORT IN
    INTERNET,WIFI,VPN,OUTLOOK,PRINTER & SCANNERS , IP PHONES ETC TO END USERS.
    TROUBLESHOOT & RESOLVE HARDWARE & SOFTWARE ISSUES IN COMPUTER.ASSIST WITH PASSWORD
    RESETS & USER ACCOUNT MGMT.
    FOLLOW ESTABLISHED PROCEDURES FOR INCIDENT RESOLUTIONS.
    In our company we were using service now as ticketing tool to COMMUNICATE WITH
    USERS TO PROVIDE UPDATES ON TICKET STATUS.
    I have worked with both international and domestic clients resolve internal or
    external issues happening on a software system or program.As a technical support
    specialist, I supported clients from the North America,europe,middle east, and
    africa.I handled s/w issues,conducted conducted remote diagnostics, and provided
    timely resolutions to ensure minimal downtime for our international clients. By
    actively listening to customer feedback and collaborating with cross-functional
    teams, I contributed to product improvements enhancing overall customer experience
    and retention in the region. Assisted clients and company employees over the phone,
    in person or through a chatbot to resolve any technical challenges they're facing.
    As of now I am looking forward to expaand my portfolio and enhance my tehinal
    skilss.
    Thats a brief about me & thanks for the oppurtunity.

    uniper,lee company,shell,CVS health

    I admire the company's dedication to innovation and technology. I believe that


    Infosys is a company that truly understands the importance of technology in our
    ever-changing world. And I am extremely impressed with Infosys commitment to its
    employees. The company offers a variety of benefits and perks that show its
    employees that it cares about their well-being. Finally, I believe that Infosys.com
    is a company with a bright future. I am excited to be a part of a company that is
    growing and evolving at such a rapid pace.

    First, I collect as much informational data about the problem as possible.This


    allows me to identify if it is a system issue or a network issue. Depending on my
    analysis, I devise strategies and start fixing the problems from the basics. If a
    problem persists, I use advanced technological tools and software to identify
    deeper issues and perform rigorous tests to fix the problem from its root cause.
    Using this process, I have been able to fix desktop issues to date successfully

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