Jose Jorge Barcenas

16 years experience in Customer Service - Outbound Sales - Telesales - Call Center -

Telemarketing - Upselling - Sales in General - Chat Support - Technical Support - Banking - BPO
- Retention – Telecommunication
Dubai
khayceebarcenas@gmail.com
+63 953 688 6916
I am an energetic, dynamic and results driven professional who more than matches your
requirements.

Personal Details

Birth Date: 1985-07-01

Eligible to work in United Arab Emirates: Yes
Industry: Banking & Finance, Business Operations, Call Center, Community & Social Service,
Customer Service, Education & Instruction, Insurance, Management, Marketing, Media &
Communications, Other, Quality Assurance, Real Estate, Retail, Sales, Technology

Work Experience

Sales Associate Customer Service Representative

Emirates NBD (Tanfeeth) - Dubai July 2017 to December 2021
A banking representative works for a bank and provides customer service to clients. Their
primary responsibilities include handling bank transfers, assisting with online accounts,
completing transactions, accepting deposits, and answering banking or financial related
questions. A banking representative may assist clients going through identity theft or fraud by
reviewing account charges. They also provide information on bank products and services,
including money market accounts, loans, credit cards, and savings accounts. A banking
representative works online, via telephone, and face-to-face with clients.

Senior Outbound Sales Agent

Outsourcing Group Of Manila - Manila March 2014 to October 2016
• Enhances sales staff accomplishments and competence by planning delivery of solutions •
Answering technical and procedural questions for less experienced team members
• Teaching improved processes
• Mentoring team members.
• Management of office equipment
• Maintaining a clean and enjoyable working environment
• Handling external or internal communication or management systems • Managing clerical or
other administrative staff
• Organizing, arranging and coordinating meetings
• Sorting and distributing incoming and outgoing post
Outbound Sales Representative
Alorica Philippines - Pasig September 2010 to January 2014
• Advises present or prospective customers by answering incoming calls on a rotating basis;
operating telephone equipment, automatic dialing systems, and other telecommunications
technologies.
• Influences customers to buy or retain product or service by following a prepared script to give
product reference information.
• Documents transactions by completing forms and record logs.
• Maintains database by entering, verifying, and backing up data.
• Keeps equipment operational by following manufacturer's instructions and established
procedures; notifying team leader of needed repairs.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
International Sales Representative
One World Connections Inc. - Pasig October 2007 to August 2010
• Services existing accounts, obtains orders, and establishes new accounts by planning and
organizing daily work schedule to call on existing or potential sales outlets and other trade
factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call
reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new
products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive
developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing
reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in professional
societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
Education
Bachelor's in Business Administration
ICCT - Pasig
June 2002 to March 2026
Skills
• Microsoft office, Computer literacy etc. (10+ years)

• Customer Service (10+ years)

• Sales Marketing (10+ years)
• Outbound Sales (10+ years)
• Telesales / Telemarketing (10+ years) • Call Center BPO (10+ years)
• Outbound Sales (10+ years) • Telecommunication (3 years) • Sales (10+ years)
• Call Center BPO (10+ years) • Sales (10+ years)
• Banking Operations (4 years)
• Outbound Sales (10+ years)
• Telecommunication (3 years)
• Telesales / Telemarketing (10+ years) • Customer Service (10+ years)
• Crm (10+ years)
• Telesales (10+ years)
• Telemarketing (10+ years)
Languages
• English - Fluent
• Tagalog ( Filipino ) - Expert