RICOH Technical Bulletin PAGE: 1/1

Model: Russian-C Date: 15-Dec-99 No.: RA265001

Subject: Quick dial problem Prepared by: K. Miura

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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SYMPTOM
In cases where the country code has been changed to France (00), the following error is
displayed as soon as the quick dial key is selected:
"This destination is not available. Please check FAX number".

CAUSE
The communication switch 06 bit 4 mode is a carryover from the previous model and is not
used in the Russian-C1. However, the software activates the mode by changing the value
from 0 to 1 when the country code is changed to 00. For modes that are carried over but
not meant to be used, the software will normally not do this.

SOLUTION
After changing the country code to France (00) at installation, communication switch 06 bit
04 should be disabled by changing the value from 1 to 0.

As a permanent solution, a modified version (ver. 13.04) of the software has been
released.

 Technical Bulletin PAGE: 1/4
Model: Russian-C1 Date: 15-Feb-00 No.: RA265002

Subject: Service Manual Correciton Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Please correct your service manuals as follows:

1. The optional 48 MB memory is not required when installing the optional finisher.

1.2.2 INSTALABLE OPTION TABLE (P 1-7)

- Incorrect -

No. Option Russian- Note

C1A/C1B
11 1000-sheet Finisher (Option) ∆ Requires No. 10, 12 and either no.3 or 4

- Correct -

No. Option Russian- Note

C1A/C1B
11 1000-sheet Finisher (Option) ∆ Requires No. 10 and either no.3 or 4

3.12. 1,000-SHEET FINISHER INSTALLATION (P 3-35)

Delete Note no.2: “If this finisher will be installed on the A265 or A267 copier, …”

2. SP 5-401-2 and –3 are only used in machines for the Japanese market.

Please correct the SP mode table as follows:

Mode No. Function Setting

Class Class
1 and 2 3
5-401 2 User Code Mode This SP is for Japan only, Do not 0: No
(Fax) change the value. 1: Yes
3 User Code Mode This SP is for Japan only, Do not 0: No
(Fax) change the value. 1: Yes

 Technical Bulletin PAGE: 2/4
Model: Russian-C1 Date: 15-Feb-00 No.: RA265002

3. The call-outs and installation steps for the optional tray heater should be corrected as
follows (P 3-46).
[B]
[A]

[C]

A2651503.WMF

[D]
[E]
[D]

A2651505.WMF

5. Slide out the two paper trays from the optional paper tray unit.
6. Pass the connector [A] through the opening [B].
7. Install the tray heater assembly [C] (1 screw).
8. Clamp the cables [D], as shown.
9. Join the connectors [E].
10. Reinstall the cable guide.

 Technical Bulletin PAGE: 3/4
Model: Russian-C1 Date: 15-Feb-00 No.: RA265002

4. The settings of the following SP modes should be corrected.

SP1-908-8, SP1-909-8, SP1-910-8, and SP1-911-8

Incorrect correct
0: None (Not used) 0: None (Not used)
1: HLT/A5 1: HLT/A5
2: A4 2: A4T
3: LT 3: LG, LTT
4: DLT 4: DLT, LT
5: A3 5: A3, A4
Note: The “T” after A4 and LT refer to the lengthwise feeding direction.

SP1-908-9, SP1-909-9, SP1-910-9, and SP1-911-9

Incorrect correct
0: None (Not used) 0: None (Not used)
1: HLT/A5 1: HLT/A5
2: A4 2: A4T
3: LT 3: LG, LTT
4: DLT 4: DLT, LT
5: A3 5: A3, A4
Note: The “T” after A4 and LT refer to the lengthwise feeding direction.

5. Add the following SC code:

7.1.2 SC CODE DESCRIPTIONS

SC981: NVRAM Error

Definition: [B]
The NVRAM is defective
Possible Causes:
ƒ NVRAM defective
ƒ BICU defective

 Technical Bulletin PAGE: 4/4
Model: Russian-C1 Date: 15-Feb-00 No.: RA265002

6. The PM table for the 1000-sheet finisher should be corrected (P 5-2).

Delete Punch Waste Hopper.

EM 120K 240K 360K Note

1,000-SHEET FINISHER
Punch Waste Hopper I I I I Empty the hopper.

7. The following part number should be corrected (P 4-83).

Wrong Parts Correct Parts

Description Q’ty
Number Number
A2679001 A2679099 NVRAM – Minus Counter 1

8. The following HDD error code for the printer should be corrected:

6.2 ERROR CODES (Printer controller, P-6-2)

- Incorrect -

Code Description Required Action

3002 A damaged cluster was found on the The damaged cluster is automatically marked
HDD. as “bad”.
If this error is frequent, format the HDD.

- Correct -

Code Description Required Action

3003 or A damaged cluster was found on the The damaged cluster is automatically marked
3004 HDD. as “bad”.
If this error is frequent, format the HDD.
RICOH Technical Bulletin PAGE: 1/2
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003

Subject: ROM History Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
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This is to inform you of the BICU firmware history for the Russian-C1.
- USA Model -
A2675532 Version C. SUM Production
B 1.57 C4BA 1st Mass Prod.
C 1.64 A2BF October Prod. ‘99

- European Model -
A2675533 Version C. SUM Production
B 1.57 86E8 1st Mass Prod.
C 1.64 837F October Prod. ‘99

- Asia/Taiwan/China Models -
A2675534 Version C. SUM Production
A 1.64 A2BF 1st Mass Prod.
B 1.71 0FE8 March Prod. ‘00
RICOH Technical Bulletin PAGE: 2/2
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003

Symptom Corrected USA EU Asia

The machine goes into Energy Saver Mode when the operator presses the B B ---
Energy Saver Mode key while a print job is in progress. However, when the
operator brings the machine out of the mode and returns to System Settings or
Copy Features (both inside user tools), a message is displayed asking the
operator to wait and the machine returns to the main copy screen. At this time,
the LED for the user tools key is lit, and all indicators except the LCD report that
the machine is still in User Tools.
If the operator enters System Settings or Copy Features (both inside user tools) B B ---
from Fax, Printer or Scanner mode while a duplex or staple copy job is in
progress, the “Copy in progress” screen is displayed.

The message is still displayed even if the operator presses the User Tools Key
to return to the main copy screen after the copy job finishes.

If a jam occurs while printing out a counter report, the jam indication is B B ---
displayed but soon disappears. The machine then returns to the counter display
screen. In addition, if the paper end condition occurs while the paper is being
fed, the machine returns to the counter display screen without properly
displaying “Set A4 (81/2 X 11) paper in tray”.
On machines with an optional LCT installed, SC507 can occur when the main B B ---
power switch is turned on under the following conditions: 1. The LCT end fence
is not in the HP and 2. The bottom plate for the right tray is not detected by the
lower HP sensor.
However, these occurrence conditions are very rare.
“1/2” appears in the Key Operator Tools display (inside user tools – system B B ---
settings).
After the operator exits either of the following screens with the User Tools key B B
and starts a copy job, the first sheet is printed out as the counter list.
· System Settings – Key Operator Tools – Counter List Printing
· Copy Features– Key Operator Tools – Counter List Printing
Corrects Taiwanese translation error. --- --- B
 Technical Bulletin PAGE: 1/2
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004

Subject: Printer Firmware History Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
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Printer firmware history for the Russian-C1

- For Other Models -
B3065280 Version C. SUM Production
A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00

- Lanier -
B3065283 Version C. SUM Production
A 1.2.0 FCB9 1st Mass Prod.
 Technical Bulletin PAGE: 2/2
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004

Other
Symptom Corrected Lanier
models
Firmware modified so that it can be used with printer controllers for China and Taiwan. B ---
Firmware modified so that it will be compatible with the new HDD to be used in the B ---
printer controller.
Note: The new HDD is identical in function to the previous one.
If a Postscript Driver job is canceled midway through, the image data for the next job is B ---
not printed out correctly.
"Waiting..." is displayed when an error occurs, but the machine does not return to B ---
normal operating mode (ready status). The next job is not printed out.
When two separate jobs of text data less than 256 bytes are sent from the network, the B ---
two jobs are printed out simultaneously on the same page.
It is possible to print out the HDD Directory List when there is no HDD or PS option B ---
installed.
Corrects Taiwanese translation error. B ---
If data recovery (Raster image production) takes longer than usual when using B ---
Formfeed, the Alarm LED remains lit until printing begins. To correct this, the LED can
now be turned off by pressing the ENTER key.

 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 10-Mar-00 No.: RA265005

Subject: Scanner Firmware History Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Scanner firmware history for the Russian-C1

A8775810 Version C. SUM Production

E 3.0.1 6032 1st Mass Prod.
F 4.0.0 2E79 February Prod. ‘00
G 4.0.3 5736 March Prod. ‘00

Symptom Corrected Suffix

The firmware was modified so that it can be used with the scanner controller for Adonis-C1. F
The machine sometimes scans part of the exposure glass scale and edge of the original. To F
prevent this, a new scanner SP mode has been added (SP017, Scanner Margin Adjustment).
Note: After installing the firmware, Scanner SP006 must be performed.
The machine stalls when the memory full condition is reached. F
When Scanner Auto Clear is enabled: G
If an ADF jam occurs during a scanning job initiated before the Scanner Auto Clear timer expires,
the scanner settings are reset to the defaults.
RICOH  Technical Bulletin PAGE: 1/3
Model: Russian-C1 Date: 10-Mar-00 No.: RA265006

Subject: Scale and edge of original is scanned (Scanner Prepared by: S. Tomoe
Option)
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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SYMPTOM
When using the scanner function, the machine sometimes scans part of the exposure
glass scale and the edge of the original. A black line appears on the scanned image.

CAUSE
Scanning starts from the upper-left hand corner of the exposure glass. Therefore, when
the original is curled or not lined up flush against this corner (platen mode) or when DF
feed is late (ADF mode), the machine scans part of the exposure glass scale and the edge
of the original.

SOLUTION
A new scanner SP mode has been added (SP017, “Trimming”) so that the scanning
margin can be adjusted. This SP mode was made available with the release of scanner
controller firmware version 4.0.0. After installing this firmware version, please make sure
to perform SP006 to reset the UP and SP settings related to the scanner.

The details of this SP mode are as follows:

Scanner SP017
No Function Settings
017 Trimming Adjusts the scanning margins for both the main and 0~5
sub scan directions. 1 mm / step
The larger the value, the wider the margin. 0

Note:
This problem occurs only when the machine is set to scan the entire original, not when
scanning a selected area within the original. Therefore, this SP mode does not apply to
cases where the Preview function is used.
RICOH  Technical Bulletin PAGE: 2/3
Model: Russian-C1 Date: 10-Mar-00 No.: RA265006

Examples:
1. When the machine scans an A4 sized original in Platen Mode and the value of SP017 is
5 (illustration 1 below):

Since the scanning start position is at “A”, margins will placed at 5 mm from the left and
right edges (main scan) as well as from the leading and trailing edges (sub-scan).
Any image within 5 mm of the four edges will be erased.

2. When scanning a selected area with the Preview function in Platen Mode and the value
of SP017 is 5 (illustration 1):

Since scanning starts from point “B”, the 5 mm margin is not applied to the selected
area, and nothing in this area is erased along either scan direction.

3. When the machine scans an A4 sized original in ADF mode and the value of SP017 is 5
(illustration 2):

In ADF mode, the original is centered along the main scan direction. Although the sub-
scan direction margins are applied to the original (as in example 1), the main scan
margins will not appear (left/right edges). This is because the machine applies the 5 mm
main scan margin using reference point “C” (where scanning begins), and so the
centered A4 original is too narrow for the main scan margin to appear.
RICOH  Technical Bulletin PAGE: 3/3
Model: Russian-C1 Date: 10-Mar-00 No.: RA265006

A 5 mm

Original
5 mm
B

Scanning
direction
5 mm

5 mm
1. Platen mode

C 5 mm 5 mm
ADF glass

A4 size original

Scan Line
5 mm

5 mm 2. ADF mode
RICOH  Technical Bulletin PAGE: 1/2
Reissued: 21-Mar-00
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003a
RTB Correction
The items in bold italics have been corrected or added.
Subject: ROM History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

BICU firmware history for the Russian-C1.

USA Model
A2675532 Version C. SUM Production
B 1.57 C4BA 1st Mass Prod.
C 1.64 A2BF October Prod. ‘99
D 1.74 C99D March Prod. ‘00

European Model
A2675533 Version C. SUM Production
B 1.57 86E8 1st Mass Prod.
C 1.64 837F October Prod. ‘99
D 1.74 0C26 March Prod. ‘00

Asia/Taiwan Models
A2675534 Version C. SUM Production
A 1.64 A2BF 1st Mass Prod.
B 1.71 0FE8 April Prod. ‘00
C 1.74 0C26 March Prod. ‘00

China Model
A2675536 Version C. SUM Production
A 1.74 7FBA 1st Mass Prod.
RICOH  Technical Bulletin PAGE: 2/2
Reissued: 21-Mar-00
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003a

Symptoms Corrected (See RTB 3 for older symptoms) USA EU Asia CHN
Chinese translation error. --- --- --- A
In Printer mode, dirty background may appear near the leading edge D D C A
of the first page printed out following a paper jam recovery.
When exiting to the 1-bin tray, a paper jam may occur caused by the D D C A
bouncing of the exit sensor actuator.
RICOH  Technical Bulletin PAGE: 1/2
Reissued: 21-Mar-00
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004a
RTB Correction
The items in bold italics have been corrected or added.
Subject: Printer Firmware History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Other ( )

Printer firmware history for the Russian-C1

Other Models
B3065280 Version C. SUM Production
A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00
C 1.3.4 C923 March Prod. ‘00

Lanier Model
B3065283 Version C. SUM Production
A 1.2.0 FCB9 1st Mass Prod.
B 1.3.4 E967 March Prod. ‘00
RICOH  Technical Bulletin PAGE: 2/2
Reissued: 21-Mar-00
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004a

Other
Symptom Corrected (see RTB 4 for earlier symptoms) Lanier
models
Electrical sort mode (collation) will be disabled when special paper mode is C B
selected for tray 2.
If the bridge unit cover is opened during printing in electrical sort mode (second C B
set onward), the machine cannot recover from the resulting jam condition.
Even when the PJLK command “<Esc>&11H” is released instructing the C B
machine to feed the paper from tray 2, the paper is not fed from the tray.
Version 1.3.4 is being released in response to a special request from the Italian C B
Postal Service.
In addition to the cumulative total counter value (copier/fax/printer), the total
counter values for each function can be sent to PCs connected to the PAS
Server.
With Overlay printing, the text outside the fixed overlay pattern is printed out as C B
PCL commands (specifically, the ESC sequence).
!"#$% Technical Bulletin PAGE: 1/2
Model: Russian-C (Printer Option) Date: 29-Mar-00 No.: RA265007

Subject: Hard Disk Compatibility Prepared by: K. Misugi

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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This RTB informs possible compatibility problems with the Printer Hard Disk Type 185
(model code: G690-06).
This hard disk unit can be used in the following models.
• Stinger-C (Stinger-C1L) printer option
• Russian-C printer option
• Russian-P

Background
The production of the current 1.6 GB hard disk unit will be discontinued in March ’00, and
the new 6.0 GB hard disk will be used from April.
When the new 6.0 GB hard disk unit is installed in the machine with a previous version of
the controller software, an error may occur.
Please note that the controller firmware has been modified from January ’00 production
(for all above models) so the machines are compatible with both the old 1.6 GB and the
new 6.0 GB hard disk unit.
Compatibility Table
Old 1.6 GB HDD New 6.0 GB HDD
(G690-06) (G690-07)
Previous controller firmware
Compatible Error may occur
Version 1.2.9 or later
(modified from January ‘00 Compatible Compatible
production)

Symptom
The machine may not be able to detect the HDD at the power-on self-diagnostic test.
For Stinger-C/Russian-P with printer option: SC2001 3003 (HDD error) is displayed
For Russian-P: Error 5 (HDD error) is displayed

Solution
Turn the main switch off and on.
If the problem persists, try turning off and on again.
!"#$% Technical Bulletin PAGE: 2/2
Model: Russian-C (Printer Option) Date: 29-Mar-00 No.: RA265007

Once the machine detects the HDD properly (no error message is displayed), there are no
problems with the performance of the machine.
For a permanent solution, please upgrade the controller software with version 1.2.9 or
later.
!"#$% Technical Bulletin PAGE: 1/1
Model: Russian-C1 (Printer Option) Date: 20-Apr-00 No.: RA265008

Subject: NIB NVRAM Backup and Restore Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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This RTB informs of possible problems when using the NIB NVRAM backup and restore
function.
Symptom
The machine may not start up after the NIB NVRAM backup procedure (Service Tool: NIB
read/write). This problem may occur after the NIB NVRAM data is backed up to the
controller (data copy direction: “NIB -> CTL”).
This is because the NVRAM is not big enough to store all the NIB data.
Note: The NIB NVRAM backup and restore procedure is required only when replacing the
NIB.

Solution
Do not use the NIB NVRAM backup (and restore) procedure.
If the machine does not start up after performing this function, you must download the
controller firmware using the error recovery firmware update procedure.
(This procedure will force the controller to boot from the IC card. Please refer to section
4.5.2 of the service manual for the detailed procedure.)
The controller firmware will be modified so this function will no longer be valid. It will not be
shown in the Service Tools.
The firmware is modified from the April ’00 production (version 1.3.6).
Currently there is no way to enable this function because the current NVRAM on the
controller board is not big enough to store all the NIB NVRAM data.
After replacing a NIB, please input the data manually.

Printer Controller Service Manual (B306) Correction

The printer controller manual should be corrected as follows.
1. Delete the column for the Service Tools – L (NIB Read/Write) on page 4-2.
2. Delete section 4.4.3 NIB NVRAM BACKUP AND RESTORE on page 4-7.
!"#$% Technical Bulletin PAGE: 1/4
Model: Russian-C (Fax Option) Date: 28-Apr-00 No.: RA265009
Number Correction, RTB Correction
The bulletin number has been corrected. (RA895001 → RA265009)
The items in bold italics have been corrected or added.
Subject: ROM History (Russian-C Fax Option) Prepared by: M.Mano
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Firmware history for the Russian-C Fax Option

USA Model
File No.
A2685582 (A268Uxxx) Version C.SUM Production
B 002 10.03 48D4 1st Mass Prod.
C 003 13.03 AE2E December Prod. ‘99

European Model
File No.
A2685584 (A268Exxx) Version C.SUM Production
C 103 10.03 2512 1st Mass Prod.
D 104 12.01 35B2 November Prod. ‘99
E 105 13.03 A88A December Prod. ’99
F 106 13.04 1EDA December Prod. ‘99
G 107 16.01 4C32 February Prod. ‘00
H 108 18.00 BE30 April Prod. ‘00

European 2nd Language

File No.
A2685585 (A268Exxx) Version
200 12.01 E0B4
A 201 13.03 0136
B 202 13.04 3C64
C 203 16.01 9112
D 204 18.00 8720

European 3rd Language

File No.
A2685586 (A268Exxx) Version C.SUM
300 12.01 BD3B
A 301 13.03 7265
B 302 13.04 EA5A
C 303 16.01 B4B1
D 304 18.00 AAE2
!"#$% Technical Bulletin PAGE: 2/4
Model: Russian-C (Fax Option) Date: 28-Apr-00 No.: RA265009

Asia Version
File No.
A2685587 (A268Axxx) Version C.SUM Production
000 10.03 87BE 1st Mass Prod.
A 001 13.03 34AB December Prod. ‘99
B 002 13.05 8163 February Prod. ‘00
C 003 17.02 5C77 April Prod. ‘00
D 004 18.00 B27D April Prod. ‘00
!"#$% Technical Bulletin PAGE: 3/4
Model: Russian-C (Fax Option) Date: 28-Apr-00 No.: RA265009

Symptom Corrected (for older corrections, see previous USA EU EU2 EU3 Asia/
TWN
RTBs)
When sending an original wider than the maximum paper - H D D D
width of the receiving machine (Auto-Reduction OFF / JBIG
compression), the machine cuts the image to the smaller
size but sends the left most area of the image instead of the
central area.
The symptom occurs only when the following software is
used:
European model: A2685584C (ver. 16.01)
European 2nd language: A2685585C (ver. 16.01)
European 3rd language: A2685586C (ver. 16.01)
Asian model: A2685587D (ver. 17.02)
Even though the following bit switch settings should disable - H D D D
the File Retention function, the machine retains files for 24
hours:
User Parameter switch 24 (swusr_18):
(bit 1, bit 0) = (1, 0)
When bit 4 of Communication switch 07 is 1 (Fallback from - H D D C
G4 to G3 when G4 communication fails on the ISDN B-
channel is enabled) and a G4 communication error occurs
on the ISDN B-channel (ADF mode), the machine falls back
to G3 and resumes transmission from the second page. This
is because the first page has already fed out from the ADF.
The PTT approval for Hungary has been passed. - H D D -
The following country code will be added for Hungary:
22H (34)
The following Chinese characters have been corrected for - - - - C
the KANTAI display language:
>
>
When using the Create Margin Transmission function and - G C C C
the rear side image needs to be rotated 180 degrees, the
margin for the rear side is placed on the right (instead of the
left).
A ghost image may appear on the left of the page in JBIG - G C C C
direct transmission mode during dual operation.
(The page width data is occasionally not received before
making the page.)
!"#$% Technical Bulletin PAGE: 4/4
Model: Russian-C (Fax Option) Date: 28-Apr-00 No.: RA265009

A2685582 A895-01
C H3491200001 ∼

A2685584 A895-02
D H3491003837∼
E H3491202306 ∼
F H3491202306 ∼
G H3400200728 ∼
H TBA

A2685585 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D TBA

A2685586 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D TBA

A2685587 A895-03
A H3491202496 ∼
B H3400201122 ∼
C H3400404851 ∼
D TBA
!"#$% Technical Bulletin PAGE: 1/1
Model: Russian-C (Fax Option) Date: 28-Apr-00 No.: RA265010

Subject: V34 Modem ROM History (Russian-C SG3 Option) Prepared by: M.Mano
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Firmware history for the Russian-C SG3-V34 option.

A8955590 Version C.SUM Production

“” 0331 6D4C 1st Mass Prod.
A 0334 885E February Prod. ‘00

Symptom Corrected Version

A communication error occurs when the modem data is erased by a A
loader malfunction.
The malfunction is caused by a buildup of static electricity.
Note: * Panasonic modem only.
* The loader is a function normally contained in the
modem software that allows it to be overwritten to a newer
version.

To prevent this error, the manufacturer has removed the loader function
from ROM version 0334.
This function was also removed because the manufacturer does not
intend to release any versions after 0334, as it has judged that the need
will not arise in the field.
As a result, customers who use an SG3 option with ver.0334 will need a
technician to install a new SG3 board to update to the next version (if
released).
!"#$% Technical Bulletin PAGE: 1/3
Model: Russian-C (Fax Option) Date: 08-May-00 No.: RA265011

Subject: CTR21 Requirements Prepared by: M.Mano

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
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For European models, the following parameters should not be changed from their default
settings in the field.

REASON: The default values for these parameters have been approved by CTR21 and/or
EG201121. Therefore, a change in any one of these values would constitute a
violation of these requirements.

Bit Switches

Parameters Descriptions
Communication switch 10 Memory transmission:
Maximum number of dialing attempts to the same destination.
Communication switch 12 Memory transmission:
Interval between dialing attempts to the same destination.
!"#$% Technical Bulletin PAGE: 2/3
Model: Russian-C (Fax Option) Date: 08-May-00 No.: RA265011

RAM Addresses for Standard G3

Parameters Descriptions
RAM Address: 680404 PSTN dial tone frequency upper limit (high byte)
RAM Address: 680405 PSTN dial tone frequency upper limit (low byte)
RAM Address: 680406 PSTN dial tone frequency lower limit (high byte)
RAM Address: 680407 PSTN dial tone frequency lower limit (low byte)
RAM Address: 680408 PSTN dial tone detection time
RAM Address: 680409 PSTN dial tone reset time (LOW)
RAM Address: 68040A PSTN dial tone reset time (HIGH)
RAM Address: 68040B PSTN dial tone continuous tone time
RAM Address: 68040C PSTN dial tone permissible drop time
RAM Address: 68040D PSTN wait interval (LOW)
RAM Address: 68040E PSTN wait interval (HIGH)
RAM Address: 68044A Time between opening or closing the DO relay and opening
the OHDI relay
RAM Address: 68044B Break time for pulse dialing
RAM Address: 68044C Make time for pulse dialing
RAM Address: 68044D Time between final OHDI relay closure and DO relay opening
or closing
RAM Address: 68044E Minimum pause between dialed digits (pulse dial mode)
RAM Address: 68044F Time waited when a pause is entered at the operation panel
RAM Address: 680450 DTMF tone on time
RAM Address: 680451 DTMF tone off time
RAM Address: 680452 Tone attenuation level of DTMF signals while dialing
RAM Address: 680453 Tone attenuation value difference between high frequency
tone and low frequency tone in DTMF signals
RAM Address: 680472 Acceptable ringing signal frequency: range1, upper limit
RAM Address: 680473 Acceptable ringing signal frequency: range1, lower limit
RAM Address: 680474 Acceptable ringing signal frequency: range2, upper limit
RAM Address: 680475 Acceptable ringing signal frequency: range2, lower limit
RAM Address: 680476 Number of rings until a call is detected
RAM Address: 680477 Minimum required length of the first ring
RAM Address: 680478 Minimum required length of the second and subsequent rings
RAM Address: 680479 Ringing signal detection reset time (LOW)
RAM Address: 68047A Ringing signal detection reset time (HIGH)
RAM Address: 6804B4 PSTN: Tx level from the modem
RAM Address: 6804DA T.30 T1 timer
!"#$% Technical Bulletin PAGE: 3/3
Model: Russian-C (Fax Option) Date: 08-May-00 No.: RA265011

RAM Addresses for Optional G3

Parameters Descriptions
RAM Address: 680504 PSTN dial tone frequency upper limit (high byte)
RAM Address: 680505 PSTN dial tone frequency upper limit (low byte)
RAM Address: 680506 PSTN dial tone frequency lower limit (high byte)
RAM Address: 680507 PSTN dial tone frequency lower limit (low byte)
RAM Address: 680508 PSTN dial tone detection time
RAM Address: 680509 PSTN dial tone reset time (LOW)
RAM Address: 68050A PSTN dial tone reset time (HIGH)
RAM Address: 68050B PSTN dial tone continuous tone time
RAM Address: 68050C PSTN dial tone permissible drop time
RAM Address: 68050D PSTN wait interval (LOW)
RAM Address: 68050E PSTN wait interval (HIGH)
RAM Address: 68054A Time between opening or closing the DO relay and opening
the OHDI relay
RAM Address: 68054B Break time for pulse dialing
RAM Address: 68054C Make time for pulse dialing
RAM Address: 68054D Time between final OHDI relay closure and DO relay opening
or closing
RAM Address: 68054E Minimum pause between dialed digits (pulse dial mode)
RAM Address: 68054F Time waited when a pause is entered at the operation panel
RAM Address: 680550 DTMF tone on time
RAM Address: 680551 DTMF tone off time
RAM Address: 680552 Tone attenuation level of DTMF signals while dialing
RAM Address: 680553 Tone attenuation value difference between high frequency
tone and low frequency tone in DTMF signals
RAM Address: 680572 Acceptable ringing signal frequency: range1, upper limit
RAM Address: 680573 Acceptable ringing signal frequency: range1, lower limit
RAM Address: 680574 Acceptable ringing signal frequency: range2, upper limit
RAM Address: 680575 Acceptable ringing signal frequency: range2, lower limit
RAM Address: 680576 Number of rings until a call is detected
RAM Address: 680577 Minimum required length of the first ring
RAM Address: 680578 Minimum required length of the second and subsequent rings
RAM Address: 680579 Ringing signal detection reset time (LOW)
RAM Address: 68057A Ringing signal detection reset time (HIGH)
RAM Address: 6805B4 PSTN: Tx level from the modem
RAM Address: 6805DA T.30 T1 timer
!"#$%& Technical Bulletin PAGE: 1/3
Reissued: 15-May-00
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003b
RTB Correction
The items in bold italics have been corrected or added.
Subject: ROM History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

BICU firmware history for the Russian-C

USA Model
A2675532 Version C. SUM Production
B 1.57 C4BA 1st Mass Prod.
C 1.64 A2BF October Prod. ‘99
D 1.74 C99D March Prod. ‘00
E 1.77 B85F April Prod. ‘00

European Model
A2675533 Version C. SUM Production
B 1.57 86E8 1st Mass Prod.
C 1.64 837F October Prod. ‘99
D 1.74 141C March Prod. ‘00
E 1.77 043F April Prod. ‘00

Asia/Taiwan Models
A2675534 Version C. SUM Production
A 1.64 A2BF 1st Mass Prod.
B 1.71 0FE8 April Prod. ‘00
C 1.74 0C26 March Prod. ‘00
D 1.77 69A8 April Prod. ‘00
!"#$%& Technical Bulletin PAGE: 2/3
Reissued: 15-May-00
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003b

China Model
A2675536 Version C. SUM Production
A 1.74 7FBA 1st Mass Prod.
B 1.77 8068 April Prod. ‘00

Symptoms Corrected USA EU Asia CHN

Specification change: E E D B
The default value of SP5-501-002 has been changed to “0”.
Under the following conditions, the stapling function cannot be used E E D B
after clearing a copy jam:
1. A4 sideways feed
2. The finisher front cover is opened while the last copy is being
exited to the finisher.
Under the following conditions, the PM alarm does not activate when E E D B
the PM counter reaches the value set in SP5-501-001 (PM Alarm
interval):
1. SP5-816 (CSS function) = 0 (default setting)
2. SP5-501-002 (PM Alarm) = 1 (default setting)
Chinese translation error. --- --- --- A
In Printer mode, dirty background may appear near the leading edge of the D D C A
first page printed out following a paper jam recovery.
When exiting to the 1-bin tray, a paper jam may occur caused by the D D C A
bouncing of the exit sensor actuator.
The machine goes into Energy Saver Mode when the operator presses the C C --- ---
Energy Saver Mode key while a print job is in progress. However, when the
operator brings the machine out of the mode and returns to System
Settings or Copy Features (both user tools), a message is displayed asking
the operator to wait and the machine returns to the main copy screen. At
this time, the LED for the user tools key is lit, and all indicators except the
LCD report that the machine is still in User Tools.
If the operator enters System Settings or Copy Features (both user tools) C C --- ---
from Fax, Printer or Scanner mode while a duplex or staple copy job is in
progress, the “Copy in progress” screen is displayed.

The message is still displayed even if the operator presses the User Tools
Key to return to the main copy screen after the copy job finishes.
!"#$%& Technical Bulletin PAGE: 3/3
Reissued: 15-May-00
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003b
Symptoms Corrected USA EU Asia CHN
If a jam occurs while printing out a counter report, the jam indication is C C --- ---
displayed but soon disappears. The machine then returns to the counter
display screen. In addition, if the paper end condition occurs while the
paper is being fed, the machine returns to the counter display screen
without properly displaying “Set A4 (81/2 x 11) paper in tray”.
On machines with an optional LCT installed, SC507 can occur when the C C --- ---
main power switch is turned on under the following conditions: 1. The LCT
end fence is not in the HP and 2. The bottom plate for the right tray is not
detected by the lower HP sensor.
However, these occurrence conditions are very rare.
“1/2” appears in the Key Operator Tools display (user tools – system C C --- ---
settings).
After the operator exits either of the following screens with the User Tools C C A ---
key and starts a copy job, the first sheet is printed out as the counter list.
• System Settings – Key Operator Tools – Counter List Printing
• Copy Features– Key Operator Tools – Counter List Printing
Corrects Taiwanese translation error. --- --- B ---
!"#$% Technical Bulletin PAGE: 1/2
Reissued: 09-Jun-00
Model: Russian-C1 Date: 15-May-00 No.: RA265012a
RTB Correction
The illustration (Fig. 2) has changed as shown below.
Subject: Original skew correction Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

SYMPTOM
Skewed image on the original cannot be corrected even if the ADF position is changed
(refer to figure 1).

CAUSE
The present shift range is not wide enough to completely correct the skew in some cases.
The shift range is limited to 0.5 mm because the hinge is stopped by the scanner rear
upper cover.

SOLUTION
To expand the shift range, the bottom of the hinge has been shortened by 1 mm and the
opening in the scanner rear upper cover has been expanded by 1.5 mm. See figure 2.

Modification information:

Right hinge:
Part number: A8581831B ! C (suffix has been changed)
Cut-in serial numbers:
A858-17: 2607301842~ (from January 2000 production)
A858-26: 4C28200001~ (from February 2000 production)
A858-55: L0580820001~ (from February 2000 production)

Scanner Rear Upper Cover:

Part number: A2671251F ! G (suffix has been changed)
No cut-in serial numbers

ACTION IN THE FIELD

If the skewing on the original cannot be corrected, replace the scanner rear upper cover
and/or the right hinge of the ADF.
!"#$% Technical Bulletin PAGE: 2/2
Reissued: 09-Jun-00
Model: Russian-C1 Date: 15-May-00 No.: RA265012a

Figure 1

Scanner rear upper cover

69.5 mm
59.5 mm

61.0 mm
71.0 mm

Right hinge

A: 58.5 mm 57.5 mm

Figure 2
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 15-May-00 No.: RA265013

Subject: The drum does not turn Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

SYMPTOM
The drum does not turn, causing a paper jam at the drum.

CAUSE
The pin on the drum drive shaft is being pushed all the way into the shaft. As a result, the
drum drive coupler cannot rotate.

SOLUTION
After discovering a problem with the tool used in motor production, the factory changed
back to the old tool until an improved one could be manufactured. During this interval, the
motors produced up until the tool change were collected. Also, the motors in production
were checked for any misaligned pins and marked with a black or red spot next to the lot
number.
Even though the manufacturer collected the motors, there is a possibility that not all were
recalled. However, we believe that the occurrence rate in the field is low because there
was a very short interval between the tool change and the discovery of the problem/motor
collection.
The new tool was later completed and has been used in motor production since December
1999.
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 22-May-00 No.: RA265014

Subject: Optional memory (Printer Option) Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other (Specification information)

This bulletin is to clarify the memory requirements for the available printer functions. The
section for the printer controller in the Service Manual does not mention this information
clearly.

Function Optional memory Optional HDD

Sort / Sort with Stapling O ---
Rotate Sort --- O
Duplex O ---
Proof Print --- O

O = required for this function --- = not required for this function
 Technical Bulletin PAGE: 1/4
Model: Russian-C1 Date: 04-Jul-00 No.: RA265015

Subject: PCU Problems Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

This RTB will explain troubleshooting procedures for the following PCU symptoms: full-
page dirty background, side-edge dirty background, broken gear.
1. Full-page Dirty Background Copy
Symptom:
Dirty background on copies.

Cause:
Some PCUs produced from August to October 1999 contain developer which does not
maintain the correct Q/M while the machine is used. This causes toner to scatter from
the development unit, leading to dirty background. The occurrence rate is 2 to 3 % of
the total number of units produced from August to October 1999. The lot numbers of
the affected PCUs are as follows:

Built-in PCU:
2B0908xxxxx (August Prod.)
0E0909xxxxx (September Prod.) ~ 0E0910xxxxx (October Prod.)
WE091xxxxx (October Prod.)

Supply PCU:
3B0908xxxxx (August Prod.)
1E0909xxxxx (September Prod.) ~ 1E0910xxxxx (October Prod.)
LE0909xxxxx (September prod.) ~ LE0910xxxxx (October Prod.)
FE0909xxxxx (September Prod.)
GE0909xxxxx (September Prod.)
RE0909xxxxx (September Prod.) ~ RE0910xxxxx (October Prod.)
SE0910xxxxx (October Prod.)

Countermeasure:
The factory procedures for controlling developer characteristics have been changed so
that the developer will maintain the correct Q/M. These changes are effective as of
November 1999 production lots.
 Technical Bulletin PAGE: 2/4
Model: Russian-C1 Date: 04-Jul-00 No.: RA265015
2. Gear Broken
Symptom:
PCU internal gear breaks.

Cause:
The bushing for the toner supply coil shaft (PCU) partially melts from friction between
the shaft and bushing. This causes the shaft to lock and the gear inside the PCU to
break.

Countermeasure:
The material of the bushing has been changed. This modification has been applied
from the following cut-in serial numbers:

Built-in PCU:
0E091004486~ (October prod.)

Supply PCU:
1E091000001~ (October prod.)
GE091000001~ (October prod.)
NE091100001~ (November prod.)
RE091000001~ (October prod.)
SE091000001~ (October prod.)
FE091100001~ (November prod.)
LE091000001~ (October prod.)

3. Action Required
When either of the problems described above occurs in the field, please do the attached
procedure (next page) in order to confirm the actual cause. Then please forward the
data listed below to the dealer.
1. Machine Serial Number
2. PCU lot number. The lot number can be found on the top part of the PCU (11 digits).
3. SMC printout:
For dirty background, SMC printout before replacing the PCU.
For a broken gear, SMC printout after replacing the PCU.
4. Copy samples made with the defective PCU (Dirty background copy only)
5. Attached procedure.
 Technical Bulletin PAGE: 3/4
Model: Russian-C1 Date: 04-Jul-00 No.: RA265015
PCU Problem

Symptom: Symptom:
Dirty background 1. Add Toner Indicator does not turn off.
2. Light copy image
3. Noise generated from the PCU

Yes
Does dirty background
occur at installation?

No
Action: Action:
Perform the following procedure. Perform the following procedure.

Enter copier SP2-220. Enter copier SP2-220.

Input the data into table 1. Input the data into table 3.
Note: Note:
Vt 2.30/2.29 Vsp 3.66 ........... Vt 2.30/2.29 Vsp 3.66 ...........
| | | |
Vt Vref Vt Vref

Vsp <= 0.1, Vsg = 3.7~4.5, No Other components are causing the No
Vsp <= 0.15?
Vt = 2.7~2.8, Vref = 2.7~2.8 ? problem.

Yes Yes
1. Make 20 ~ 50 copies of the OS-A3 Test Chart. 1. Change the value of SP2-926 to 2.78.
2. Turn the power off and on. 2. Turn the power off and on.
3. Enter SP2-220 3. Make 20 ~ 50 copies of the OS-A3 Test Chart.
4. Input the data into Table 2. 4. Turn the power off and on.
5. Enter SP2-220
6. Input the data into Table 4.
Yes

No Does dirty No
Vsp <= 0.1? Vsp <= 0.15?
background occur?

Yes No Yes

Problem is solved.

Replace the PCU.

Send the defective PCU, image samples, and Action:

SMC print with this sheet to the appropriate Ricoh Check whether or not the toner supply auger
subsidiary. rotates. Refer to the following procedure:

1. Remove the translucent cap on the center of

the PCU.
2. Turn the development roller using the coupler.
3. Check to see if the auger is rotating.
Table 1
Vt Vref Vsg Vsp Vsdp

Other components are causing the

problem. Is the auger rotating?
Table 2
Vt Vref Vsg Vsp Vsdp

Cause:
Country
The bushing of the toner supply auger has been
Table 3 Company locked.
Vt Vref Vsg Vsp Vsdp
Date
Replace the PCU.
Machine serial #

Table 4 PCU Lot. #

Vt Vref Vsg Vsp Vsdp Copy samples Yes, No Send the defective PCU, image samples, and
SMC print with this sheet to the appropriate Ricoh
SMC print Yes, No subsidiary.
 Technical Bulletin PAGE: 4/4
Model: Russian-C1 Date: 04-Jul-00 No.: RA265015
4. Side-edge Dirty Background

Symptom:
Dirty background on the edges of paper.

Cause:
When the toner concentration in the development unit rises, toner tends to scatter
onto the transfer roller. As a result, dirty background appears at the edges of the
paper as well as on the entire back side of the paper.

Action required:
1. Check Vsp after turning the main switch on. Make 20 sky shot copies. After turning
the main switch off and on, check Vsp. If Vsp is higher than before, the developer is
not defective.
2. Change the value of SP2-929 (Vref upper Limit) from 280 (2.80V) to 320 (3.20V).
*Toner concentration will be lowered to 1.6%.
3. Change the value of SP9-920 (TD (V/wt%) Setting) from 40 to 10 with the following
procedure.
Enter SP9 and Press "Text key", "Auto Image Density key" and "# key" at the same
time, then enter 920.
*The sensitivity of the sensor is increased. Do not change the setting of other SP9-
xxx modes.
4. Clean the transfer unit, then make 20 copies.
!"#$% Technical Bulletin PAGE: 1/1
Model: Russian-C (Fax Option) Date: 10-Jul-00 No.: RA265016

Subject: Manual Correction - LCT Paper Feed Selection Prepared by: M. Mano
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

This RTB explains two Service Manual corrections and the solution to a related symptom.

! Please correct your Service Manuals as follows:

1. 6800CF(H) - User Parameter SW 15 (SWUSR_0F) bits 0, 1 and 2, page 4-87:

The setting option labeled as "1 0 1 LCT" was mistakenly included. This should be
deleted.

2. Printer Switch 02, page 4-37:

LCT Usage for fax printing (bit 4) was also a misprint. Bit 4 should be ‘Not used’ (the same
as bits 5 to 7). In addition, bit 2 should read as follows:

Old:
Bit No FUNCTION
2 3rd paper feed station usage for fax printing
0: Enabled
1: Disabled

New:
Bit No FUNCTION
2 3rd paper feed station usage for fax printing (includes
LCT)
0: Enabled
1: Disabled

These corrections are necessary because the option installed just under the mainframe
(LCT or Paper Feed Tray 1) is always recognized as Tray 3. Therefore, to enable or
disable fax printout with these switches, Tray 3 must be selected.

! Related symptom and solution:

Symptom:
Paper feed from the LCT is not possible with the fax application even if the LCT is selected
for fax printout with User Parameter SW 15 (SWUSR_0F), page 4-87.

Solution:
As described above, select Tray 3 to enable fax printout from the LCT.
 Technical Bulletin PAGE: 1/1
Reissued: 09-Aug-00
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004b
RTB Correction
The items in bold Italics have been corrected or added.
Subject: Printer Firmware History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Printer firmware history for the Russian-C1.

For Other Models
B3065280 Version C. SUM Production
A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00
C 1.3.4 C923 March Prod. ‘00
D 1.3.6 E26A April prod. ‘00

For Lanier
B3065283 Version C. SUM Production
A 1.2.0 FCB9 1st Mass Prod.
B 1.3.4 E967 March Prod. ‘00
C 1.3.6 E38C April Prod. ‘00

Symptoms Corrected Other

Lanier
(for older symptoms, please refer to previous bulletins) models
If a tray SC occurs during electrical sort (collation) printing, the error message D C
does not appear on the LCD.
The NIB NVRAM back-up and restore function (SP mode: Service Tools “L: NIB D C
read/write”) is no longer valid.
Note: Please refer to RTB No. RA265008 for details.
RICOH Technical Bulletin PAGE: 1/4
Reissued: 25-Aug-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009a
RTB Correction
The items in bold italics have been corrected or added.
Subject: ROM History (Russian-C Fax Option) Prepared by: M.Mano
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Firmware history for the Russian-C Fax Option

USA Model
File No.
A2685582 (A268Uxxx) Version C.SUM Production
B 002 10.03 48D4 1st Mass Prod.
C 003 13.03 AE2E December Prod. ‘99
D 004 21.00 FFEE August Prod. ‘00

European Model
File No.
A2685584 (A268Exxx) Version C.SUM Production
C 103 10.03 2512 1st Mass Prod.
D 104 12.01 35B2 November Prod. ‘99
E 105 13.03 A88A December Prod. ’99
F 106 13.04 1EDA December Prod. ‘99
G 107 16.01 4C32 February Prod. ‘00
H 108 18.00 BE30 April Prod. ‘00

European 2nd Language

File No.
A2685585 (A268Exxx) Version
200 12.01 E0B4
A 201 13.03 0136
B 202 13.04 3C64
C 203 16.01 9112
D 204 18.00 8720

European 3rd Language

File No.
A2685586 (A268Exxx) Version C.SUM
300 12.01 BD3B
A 301 13.03 7265
B 302 13.04 EA5A
C 303 16.01 B4B1
D 304 18.00 AAE2
RICOH Technical Bulletin PAGE: 2/4
Reissued: 25-Aug-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009a

Asia Version
File No.
A2685587 (A268Axxx) Version C.SUM Production
000 10.03 87BE 1st Mass Prod.
A 001 13.03 34AB December Prod. ‘99
B 002 13.05 8163 February Prod. ‘00
C 003 17.02 5C77 April Prod. ‘00
D 004 18.00 B27D April Prod. ‘00
RICOH Technical Bulletin PAGE: 3/4
Reissued: 25-Aug-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009a

Symptom Corrected (new symptoms only - for older ones, USA EU EU2 EU3 Asia/
TWN
see the older bulletins)
The ICB-1 functions are available. D - - - -
When the use of the PSTN-2 line is changed to Rx only, the D - - - -
settings for PSTN-2 cannot be changed.
The machine displays the clock for 12:xx as 0:xx D - - - -
When a value more than 20H is input for the incoming signal D - - - -
detection level (RAM address 6804BD), the minimum signal
strength decreases.
* The maximum value for this address is 1FH.
Even though the following bit switch settings should disable D H D D D
the File Retention function, the machine retains files for 24
hours:
User Parameter switch 24 (swusr_18):
(bit1, bit0) = (1, 0)
When using the Create Margin Transmission function and D G C C C
the rear side image needs to be rotated 180 degrees, the
margin for the rear side is placed on the right (instead of the
left).
A ghost image may appear on the left of the page in JBIG D G C C C
direct transmission mode during dual operation.
(The page width data is occasionally not received before
making the page.)
RICOH Technical Bulletin PAGE: 4/4
Reissued: 25-Aug-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009a

A2685582 A895-01
C H3491200001 ∼
D TBA

A2685584 A895-02
D H3491003837∼
E H3491202306 ∼
F H3491202306 ∼
G H3400200728 ∼
H H3400400875 ∼

A2685585 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D H3400400875 ∼

A2685586 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D H3400400875 ∼

A2685587 A895-03
A H3491202496 ∼
B H3400201122 ∼
C H3400404851 ∼
D H3400404858 ∼
!"#$% Technical Bulletin PAGE: 1/3
Reissued: 27-Sep-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009b
RTB Correction
The items in bold italics have been corrected or added.
Subject: ROM History (Russian-C Fax Option) Prepared by: M. Mano
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Firmware history for the Russian-C Fax Option

USA Model
File No.
A2685582 (A268Uxxx) Version C.SUM Production
B 002 10.03 48D4 1st Mass Prod.
C 003 13.03 AE2E December Prod. ‘99
D 004 21.00 FFEE August Prod. ‘00

European Model
File No.
A2685584 (A268Exxx) Version C.SUM Production
C 103 10.03 2512 1st Mass Prod.
D 104 12.01 35B2 November Prod. ‘99
E 105 13.03 A88A December Prod. ’99
F 106 13.04 1EDA December Prod. ‘99
G 107 16.01 4C32 February Prod. ‘00
H 108 18.00 BE30 April Prod. ‘00
J 109 22.00 29AF September Prod. ‘00

European 2nd Language

File No.
A2685585 (A268Exxx) Version C.SUM
200 12.01 E0B4
A 201 13.03 0136
B 202 13.04 3C64
C 203 16.01 9112
D 204 18.00 8720
E 205 22.00 9616

European 3rd Language

File No.
A2685586 (A268Exxx) Version C.SUM
300 12.01 BD3B
A 301 13.03 7265
B 302 13.04 EA5A
C 303 16.01 B4B1
D 304 18.00 AAE2
E 305 22.00 039C
!"#$% Technical Bulletin PAGE: 2/3
Reissued: 27-Sep-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009b
Asia Version
File No.
A2685587 (A268Axxx) Version C.SUM Production
000 10.03 87BE 1st Mass Prod.
A 001 13.03 34AB December Prod. ‘99
B 002 13.05 8163 February Prod. ‘00
C 003 17.02 5C77 April Prod. ‘00
D 004 18.00 B27D April Prod. ‘00
!"#$% Technical Bulletin PAGE: 3/3
Reissued: 27-Sep-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009b

Symptom Corrected USA EU EU2 EU3 Asia/

TWN
When the use of the PSTN-2 line is changed to Rx only, the D J E E -
setting of PSTN-2 cannot be changed.
When over 20H is input for the incoming signal detection D J E E -
level (RAM address 6804BD), the minimum signal strength
decreases.
The maximum value for this address is 1FH.

A2685582 A895-01
C H3491200001 ∼
D TBA

A2685584 A895-02
D H3491003837∼
E H3491202306 ∼
F H3491202306 ∼
G H3400200728 ∼
H H3400400875 ∼
J TBA

A2685585 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D H3400400875 ∼
E TBA

A2685586 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D H3400400875 ∼
E TBA

A2685587 A895-03
A H3491202496 ∼
B H3400201122 ∼
C H3400404851 ∼
D H3400404858 ∼
!"#$% Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 27-Sep-00 No.: RA265017

Subject: V34 ROM History (Russian-C SG3 Option) Prepared by: M. Mano
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Firmware history for the Russian-C SG3-V34 option

A8955580 Version C.SUM Production

A 16 FE38 1st Mass Prod.
B 18 719C April Prod. ‘00

Symptom Corrected Version

The PTT approval for Hungary has been passed. B
The following country code will be added for Hungary:
22H (34)
When over 20H is input for the incoming signal detection level (RAM B
address 6805BD), the minimum signal strength decreases.
The maximum value for this address is 1FH.
 Technical Bulletin PAGE: 1/2
Reissued: 04-Oct-00
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003c
RTB Correction
The Items in bold italics have been corrected or added.

Subject: ROM History Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

BICU firmware history for the Russian-C1

USA Model
A2675532 Version C. SUM Production
B 1.57 C4BA 1st Mass Prod.
C 1.64 A2BF October Prod. ‘99
D 1.74 C99D March Prod. ‘00
E 1.77 B85F April Prod. ‘00
F 1.84 99B6 September Prod. ‘00

European Model
A2675533 Version C. SUM Production
B 1.57 86E8 1st Mass Prod.
C 1.64 837F October Prod. ‘99
D 1.74 141C March Prod. ‘00
E 1.77 043F April Prod. ‘00
F 1.84 A504 September Prod. ‘00

Asia/Taiwan Models
A2675534 Version C. SUM Production
A 1.64 A2BF 1st Mass Prod.
B 1.71 0FE8 April Prod. ‘00
C 1.74 0C26 March Prod. ‘00
D 1.77 69A8 April Prod. ‘00
E 1.84 1CE2 September Prod. ‘00
 Technical Bulletin PAGE: 2/2
Reissued: 04-Oct-00
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003c

China Model
A2675536 Version C. SUM Production
A 1.74 7FBA 1st Mass Prod.
B 1.77 8068 April Prod. ‘00
C 1.84 735A September Prod. ‘00

Russia Model
A2675537 Version C. SUM Production
1.80 2404 1st Mass Prod.
A 1.84 F452 September Prod. ‘00

Symptom Corrected (new ones only – see older bulletins for USA EU Asia CHN RU
other symptoms corrected)
To minimize dirty background on copies, TD sensor sensitivity: F F E C ---
S will change as follows, depending on the Vref value entered:
Vref Sensitivity: S
1 ~ 2.7 0.4
2.8 ~ 3.0 0.2
3.1 ~ 3.2 0.1
If the main scan magnification (SP2-998) is set at 0.1 when using F F E C ---
the printer function or receiving a fax at 400dpi, the image will
be stretched along the main scan direction.
One of the selections for Output Tray Priority (UP mode – F F E C A
System Settings) has been changed as follows:
[Shift Tray] ! [Finisher Tray]
Although specifications prohibit it, the machine is able to make F F E C ---
copies under the following conditions:
1. Special size is selected for paper tray 2
2. Combine Mode is selected (several originals onto double-
sided copies).
The following title descriptions for SP and Sales Modes have F F E C A
been changed:
[Serviceman] ! [Service]
[Salesman] ! [Sales]
The firmware version will be displayed when the main switch is --- --- --- --- A
turned on.
 Technical Bulletin PAGE: 1/2
Reissued: 04-Oct-00
Model: Russian-C Date: 08-Mar-00 No.: RA265004c
RTB Correction
The Items in bold italics have been corrected or added.

Subject: Printer Firmware History Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Printer firmware history for the Russian-C1

Other Models
B3065280 Version C. SUM Production
A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00
C 1.3.4 C923 March Prod. ‘00
D 1.3.6 E26A April prod. ‘00
E 1.4.0 0637 September Prod. ‘00

Lanier Model
B3065283 Version C. SUM Production
A 1.2.0 FCB9 1st Mass Prod.
B 1.3.4 E967 March Prod. ‘00
C 1.3.6 E38C April Prod. ‘00
 Technical Bulletin PAGE: 2/2
Reissued: 04-Oct-00
Model: Russian-C Date: 08-Mar-00 No.: RA265004c

Symptom Corrected (new ones only – see older bulletins for other symptoms Other
Lanier
corrected) models
The printed area is shifted slightly when “Unit of Measure” is defined E ---
using the macro command.
With Raster images, sometimes part of the right edge of the printable E ---
area comes out blank.
Italian and Spanish text characters overlap each other on the E ---
configuration page error log.
The following title on the configuration page has been changed: E ---
“Printer Name (NetWare)” ! “Printer Name”.
If the optional memory and PS option are not installed, A3-size images read by a E ---
scanner cannot be printed out.
 Technical Bulletin PAGE: 1/2
Reissued: 26-Oct-00
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004d
RTB Correction
The items in bold italics have been corrected or added.
Subject: Printer Firmware History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Printer firmware history for the Russian-C1.

Items in bold italics have been corrected or added.
Lanier
B3065283 Version C. SUM Production
A 1.2.0 FCB9 1st Mass Prod.
B 1.3.4 E967 March Prod. ‘00
C 1.3.6 E38C April Prod. ‘00

Others
B3065280 Version C. SUM Production
A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00
C 1.3.4 C923 March Prod. ‘00
D 1.3.6 E26A April prod. ‘00
E 1.4.0 0637 September Prod. ‘00
F 1.4.4 1507 November Prod. ‘00
 Technical Bulletin PAGE: 2/2
Reissued: 26-Oct-00
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004d

Other
Symptom Corrected Lanier
models
Part of the image is missing for the first two pages when printing out with the F ---
Unico2000 CAD application.
When printing out with the Microsoft Mini Driver for Windows NT Terminal F ---
Server, the image created is sometimes out of specification.
When printing out a file made with certain CAD applications for DOS without F ---
using a printer driver, thick lines on the original image appear thin on the
output.
** To activate this correction, it is necessary to set Bit SW3, bit 3 to 1
(0=Disabled, 1=Enabled).
Firmware modified to meet the functional specifications of the Tray Priority F ---
function.
In some stapling modes, the printing image direction is not same as the F ---
copier’s.
** To activate this correction, it is necessary to set Bit SW3, bit 7 to 1
(0=Disabled, 1=Enabled).
The print speed slows down during continuous printing of a 1-page job. F ---
** To activate this correction, it is necessary to set Bit SW3, bit 2 to 1
(0=Disabled, 1=Enabled) and SET BIT SW3, bit 4 to 1 (DAZEL support function
disabled). The correction will not be effective if both of these switches are
enabled.
Firmware modified so that the controller can connect to and be used with the F ---
DAZEL System. However, the Russian-C is not yet officially certified by DAZEL
Corp.
When you enable this function, it is necessary to do the following:
-Upgrade the NIB firmware to version 4.0.6 or later and the PS3 firmware to
version 1.2.4 or later.
-Set the NIC to bi-directional-mode (refer to the NIC manual).
-Do not set Bit SW3, bit 2 to 1 (as explained above, these two switches should
not be simultaneously enabled).

To deactivate the DAZEL support function, set Bit SW3, bit 4 to 1 (0=Enabled,
1=Disabled).
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 27-Oct-00 No.: RA265018

Subject: Firmware history for the Capture Box Type 270 Prepared by: K. Moriizumi
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

This is to inform you of the firmware release for the Russian-C Capture Box Option Type
270.
Note: Install the following firmware or later version in Russian-C mainframes that contain
the Capture Box Option Type 270.

BICU
USA Model
A2675540 Version C. SUM Production
1.84NOA1NA 0AC0 1st Mass Prod.

FCU
USA Model
A2685582 Version C. SUM Production
D 21.00 FFEE August 2000 prod.

Important:
Install the BICU firmware (A2675540) in the Russian-C mainframes that contain the
Capture Box Option Type 270. If “User Select” is displayed among the application keys on
the Russian-C operation panel, the Capture Box Option Type 270 has been installed.
Install the standard BICU firmware (A2675532) in standard Russian-C mainframes that do
not contain the Capture Box Option Type 270.
If the wrong BICU firmware is installed, an SC error will occur and/or the Capture Box
Option will not function.
 Technical Bulletin PAGE: 1/2
Reissued: 08-Dec-00
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004e
RTB Correction
The items in bold italics have been corrected or added.
Subject: Printer Firmware History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

This is to inform you of the printer firmware history for the Russian-C1.
Items in bold italics have been corrected or added.

For Other Models

B3065280 Version C. SUM Production
A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00
C 1.3.4 C923 March Prod. ‘00
D 1.3.6 E26A April prod. ‘00
E 1.4.0 0637 September Prod. ‘00
F 1.4.4 1507 November Prod. ‘00
G 1.4.8 DAFC December Prod. ‘00

For Lanier
B3065283 Version C. SUM Production
A 1.2.0 FCB9 1st Mass Prod.
B 1.3.4 E967 March Prod. ‘00
C 1.3.6 E38C April Prod. ‘00
 Technical Bulletin PAGE: 2/2
Reissued: 08-Dec-00
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004e

Other
Symptoms Corrected (New symptoms only – for older ones, see earlier RTBs) Lanier
models
When printing out from a certain DOS application, the right part of the G ---
internal print pattern is missing.
When using a certain DOS CAD application, the paper size and/or paper G ---
feed direction are not sent to the controller, and the machine uses the
defaults.
When printing out with a certain macro, the frame and lower area of the G ---
image are missing.
When using the Dazel system, the job cannot be reset after the paper G ---
feed tray reaches paper end.
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 14-Dec-00 No.: RA265019

Subject: Firmware history for the Capture Box Type270 Prepared by: K. Moriizumi
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Firmware release for the Russian-C Capture Box Option Type 270.

Note: Install the following firmware or a later version in Russian-C mainframes that contain
the Capture Box Option Type 270.

BICU
For European Models
A2675541 Version C. SUM Production
““ 1.85NOA1EU 75D4 1st Mass Prod.

FCU
For European Models
A2685584 Version C. SUM Production
K 23.00 4775 November 2000 prod.

For European 2nd Language

A2685585 Version C. SUM
F 23.00 E608

For European 3rd Language

A2685586 Version C. SUM
F 23.00 FAD9

Important: BICU Firmware

Install BICU firmware A2675541 in the Russian-C mainframes that contain the Capture Box
Option Type 270. If “User Select” is displayed among the application keys on the Russian-C
operation panel, the Capture Box Option Type 270 has been installed.
Install standard BICU firmware A2675533 in standard Russian-C mainframes that do not contain
the Capture Box Option Type 270.
If the wrong BICU firmware is installed, an SC error will occur and/or the Capture Box Option will
not function.
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 14-Dec-00 No.: RA265020

Subject: Firmware history for the Capture Box Type270 Prepared by: K. Moriizumi
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Firmware history for the Russian-C Capture Box Option Type270.

Note: Install the following firmware or a later version in Russian-C mainframes that contain
the Capture Box Option Type 270.

BICU
For USA Models
A2675540 Version C. SUM Production
““ 1.84NOA1NA 0AC0 1st Mass Prod.
A 1.85NOA1NA D3C November 2000 Prod.

For Europe Models

A2675541 Version C. SUM Production
““ 1.85NOA1EU 75D4 1st Mass Prod.

Symptom Corrected USA EU

Sotware bugs: A -
1. Even if Printer or Fax has been set with the User Select function priority, “Copier” is
displayed at power up.

2. Even if Printer has been set with the User Select function priority, the LED for the
User Select key is lit.
!"#$% Technical Bulletin PAGE: 1/5
Reissued: 23-Oct-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009c
RTB Correction
The items in bold italics have been corrected.
Subject: ROM History (Russian-C Fax Option) Prepared by: M. Mano
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Firmware history for the Russian-C Fax Option

- USA Model -
File No.
A2685582 (A268Uxxx) Version C.SUM Production
B 002 10.03 48D4 1st Mass Prod.
C 003 13.03 AE2E December Prod. ‘99
D 004 21.00 FFEE August Prod. ‘00

- European Model -
File No.
A2685584 (A268Exxx) Version C.SUM Production
C 103 10.03 2512 1st Mass Prod.
D 104 12.01 35B2 November Prod. ‘99
E 105 13.03 A88A December Prod. ’99
F 106 13.04 1EDA December Prod. ‘99
G 107 16.01 4C32 February Prod. ‘00
H 108 18.00 BE30 April Prod. ‘00
J 109 22.00 D0EA September Prod. ‘00

- European 2nd Language -

File No.
A2685585 (A268Exxx) Version C.SUM
200 12.01 E0B4
A 201 13.03 0136
B 202 13.04 3C64
C 203 16.01 9112
D 204 18.00 8720
E 205 22.00 0496

- European 3rd Language -

File No.
A2685586 (A268Exxx) Version C.SUM
300 12.01 BD3B
A 301 13.03 7265
B 302 13.04 EA5A
C 303 16.01 B4B1
D 304 18.00 AAE2
E 305 22.00 A262
!"#$% Technical Bulletin PAGE: 2/5
Reissued: 23-Oct-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009c

- Asia Version -
File No.
A2685587 (A268Axxx) Version C.SUM Production
000 10.03 87BE 1st Mass Prod.
A 001 13.03 34AB December Prod. ‘99
B 002 13.05 8163 February Prod. ‘00
C 003 17.02 5C77 April Prod. ‘00
D 004 18.00 B27D April Prod. ‘00
!"#$% Technical Bulletin PAGE: 3/5
Reissued: 23-Oct-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009c

Symptom Corrected USA EU EU2 EU3 Asia/

TWN
Nothing New – Only the Checksums etc on p 1 and p 2
were changed
ICB-1 function is available. D - - - -
When the use of the PSTN-2 line is changed to Rx only, the D J E E -
setting of PSTN-2 cannot be changed.
The machine displays the clock for 12:xx as 0:xx D - - - -
When over 20H is input for the Incoming signal detection level D J E E -
(RAM address 6804BD), the minimum signal strength decreases.
* Maximum value for this address is 1FH.
When sending an original wider than the maximum paper width of - H D D D
the receiving machine (Auto-Reduction OFF / JBIG
compression), the machine cuts the image to the smaller size but
sends the left most area of the image instead of the central area.
The symptom occurs only when the following software is used:
European model: A2685584C (ver. 16.01)
nd
European 2 language: A2685585C (ver. 16.01)
European 3rd language: A2685586C (ver. 16.01)
Asian model: A2685587D (ver. 17.02)
Even though the following bit switch settings should disable the D H D D D
File Retention function, the machine retains files for 24 hours:
User Parameter switch 24 (swusr_18):
(bit1, bit0) = (1, 0)
When bit 4 of Communiation switch07 is 1 (Fallback from G4 to - H D D C
G3 when G4 communication fails on the ISDN B-channel is
enabled) and G4 communication error occurs on the ISDN B-
channel (ADF mode), the machine falls back to G3 and resumes
transmission from the second page. This is because the first
page has already exited from the ADF.
The PTT approbal for Hangary has been passed. - H D D -
The following country code will be added for Hangary:
22H (34)
The following Chinese characters have been corrected for the - - - - C
KANTAI display language:
>
>
When using the Create Margin Transmission function and the D G C C C
rear side image needs to be rotated 180 degrees, the margin for
the rear side is placed on the right (instead of the left).
The ghost image may appear on the left of the page in JBIG D G C C C
direct transmission mode during the dual operation.
(The page width data is rarely not received before making the
page.)
PC Fax Expander is not recognized ( only for Asia version). - - - - B
!"#$% Technical Bulletin PAGE: 4/5
Reissued: 23-Oct-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009c

Symptom Corrected USA EU EU2 EU3 Asia/

TWN
For CTR21 approval, the unique dialing requirement - G C C -
(Communication SW06) are not used and their default setting
were changed from “Enabled” to “Disabled”. And G4 country
code in France has been changed from 00 to 02 (UK).
Country Code Comm SW06 G3 SW0B G4i SW00
Germany bit 0 :0 bit 2 :0 -
Austria bit 1 :0 - -
Denmark bit 3 :0 - -
France - bit 5 :0 00000010
Switzerland bit 5 :0 - -
Quick Dial is not working when the country code is set to France. - F B B -
If this problem occurs on old firmware, please change the COM
SW06 - bit4 from 1 to 0.
Conditions for printing (Scan Router): C E A A -
It determines whether or not the machine will print out the
incomoing fax when transmission is made to the Scan Router
Professional Station.
User Parameter switch31 bit2
0: Document not printed 1: Document will be printed
The German wording is wrong. - D A A -
1.G3 Auto Sel. -> G3 Autom.Wahl
2.Etikett einf•gen:progr.Wert -> Anw.-einf•gen:progr.Name
3.Etik.einf.:AUS -> Name einf.:AUS
4.Anw.-Progr. Hauptmen -> Anw.-Progr.Hauptmen•
When the received CSI have only space data, it is ignored by this B C A A “”
version firmware.
Line Error Marks on received page: B C A A “”
A mark will be printed on the left edge of the page anywhere a
line error has occurred in the data if following bit is enabled.
System switch00 bit4
0: Disabled 1: Enabled
In order to ensure that the NSF/DIS signals (from the machine B C A A “”
that is to receive the facsimile) will successfully be received by
the sender, the transmission duration of these signals can now be
extended as follows:
G3 switch0F
Bit 3 Bit 2 Settings
0 0 32 sec
0 1 40 sec
1 0 50 sec
1 1 60 sec
!"#$% Technical Bulletin PAGE: 5/5
Reissued: 23-Oct-00
Model: Russian-C Date: 28-Apr-00 No.: RA265009c

A2685582 A895-01
C H3491200001 ∼
D TBA

A2685584 A895-02
D H3491003837∼
E H3491202306 ∼
F H3491202306 ∼
G H3400200728 ∼
H H3400400875 ∼
J TBA

A2685585 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D H3400400875 ∼
E TBA

A2685586 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D H3400400875 ∼
E TBA

A2685587 A895-03
A H3491202496 ∼
B H3400201122 ∼
C H3400404851 ∼
D H3400404858 ∼
!"#$% Technical Bulletin PAGE: 1/4
Reissued: 26-Dec-00
Model: Russian-C Date: 02-Nov-00 No.: RA265009d
RTB Correction
The items in bold italics have been corrected or added.
Subject: ROM History (Russian-C Fax Option) Prepared by: M. Mano
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Firmware history for the Russian-C Fax Option.

USA Model
File No.
A2685582 (A268Uxxx) Version C.SUM Production
B 002 10.03 48D4 1st Mass Prod.
C 003 13.03 AE2E December Prod. ‘99
D 004 21.00 FFEE August Prod. ‘00
E 005 23.00 F50B November Prod. ‘00

European Model
File No.
A2685584 (A268Exxx) Version C.SUM Production
C 103 10.03 2512 1st Mass Prod.
D 104 12.01 35B2 November Prod. ‘99
E 105 13.03 A88A December Prod. ’99
F 106 13.04 1EDA December Prod. ‘99
G 107 16.01 4C32 February Prod. ‘00
H 108 18.00 BE30 April Prod. ‘00
J 109 22.00 29AF September Prod. ‘00
K 00A 23.00 4775 November Prod. ‘00

European 2nd Language

File No.
A2685585 (A268Exxx) Version C.SUM
200 12.01 E0B4
A 201 13.03 0136
B 202 13.04 3C64
C 203 16.01 9112
D 204 18.00 8720
E 205 22.00 0496
F 206 23.00 E608
!"#$% Technical Bulletin PAGE: 2/4
Reissued: 26-Dec-00
Model: Russian-C Date: 02-Nov-00 No.: RA265009d

European 3rd Language

File No.
A2685586 (A268Exxx) Version C.SUM
300 12.01 BD3B
A 301 13.03 7265
B 302 13.04 EA5A
C 303 16.01 B4B1
D 304 18.00 AAE2
E 305 22.00 A262
F 306 23.00 FAD9

Asia Version
File No.
A2685587 (A268Axxx) Version C.SUM Production
000 10.03 87BE 1st Mass Prod.
A 001 13.03 34AB December Prod. ‘99
B 002 13.05 8163 February Prod. ‘00
C 003 17.02 5C77 April Prod. ‘00
D 004 18.00 B27D April Prod. ‘00
!"#$% Technical Bulletin PAGE: 3/4
Reissued: 26-Dec-00
Model: Russian-C Date: 02-Nov-00 No.: RA265009d

Symptom Corrected (new ones only; for old ones, see older USA EU EU2 EU3 Asia/
TWN
RTBs)
The machine transfers messages received by G4 polling E K F F -
reception to the ICB-1.
The RTC detection conditions have been changed from 3 to E K F F -
2 EOL signals.
ICB-1 function is available. D K F F -
!"#$% Technical Bulletin PAGE: 4/4
Reissued: 26-Dec-00
Model: Russian-C Date: 02-Nov-00 No.: RA265009d

A2685582 A895-01
C H3491200001 ∼
D H3400800018 ∼
E TBA

A2685584 A895-02
D H3491003837∼
E H3491202306 ∼
F H3491202306 ∼
G H3400200728 ∼
H H3400400875 ∼
J TBA
K TBA

A2685585 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D H3400400875 ∼
E TBA
F TBA

A2685586 A895-02
A H3491202306 ∼
B H3491202306 ∼
C H3400200728 ∼
D H3400400875 ∼
E TBA
F TBA

A2685587 A895-03
A H3491202496 ∼
B H3400201122 ∼
C H3400404851 ∼
D H3400404858 ∼
 Technical Bulletin PAGE: 1/3
Reissued: 22-Jan-01
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004f
RTB Correction
The items in bold italics have been corrected or added.
Subject: Printer Firmware History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Printer firmware history for the Russian-C1.

Items in bold italics have been corrected or added.

Other Models
B3065280 Version C. SUM Production
A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00
C 1.3.4 C923 March Prod. ‘00
D 1.3.6 E26A April prod. ‘00
E 1.4.0 0637 September Prod. ‘00
F 1.4.4 1507 November Prod. ‘00
G 1.4.8 DAFC December Prod. ‘00
H 1.4.9 8F64 January Prod. ‘01

Lanier
B3065283 Version C. SUM Production
A 1.2.0 FCB9 1st Mass Prod.
B 1.3.4 E967 March Prod. ‘00
C 1.3.6 E38C April Prod. ‘00
D 1.4.9 B6C9 January Prod. ‘01
 Technical Bulletin PAGE: 2/3
Reissued: 22-Jan-01
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004f

Symptom Corrected (new symptoms and changes only – for others, see older Other
Lanier
bulletins) models
If Add Toner occurs during printing with staple mode, the machine does H D
not print out the remaining page even if the toner bottle is replaced.
After an A4 LEF print job is completed and the ON Line key is pressed, it H D
takes a relatively long time to enter OFF Line mode.
When printing an MS Word 97 or WordPad document using the PCL 6 H D
driver with the following functions enabled, the front side is printed out
with Top Binding and the rear side is printed out with Side Binding:
Duplex-Side Binding and in Paper mode Different Paper for First Page
(First Page from 1 or 2 Tray and Other Pages from Tray 3 or 4;
Destination – Printer Default).
This problem doesn’t occur with the PCL5e driver.
The controller stalls when the test document (A4 LEF) for Corel Draw 9 H D
is printed.
The “Paper Type” information is not listed in the configuration sheet H D
when the by-pass feed unit is installed.
When printing out from a certain DOS application, the right part of the internal G D
print pattern is missing.
When using a certain DOS (CAD) application, the paper size and/or paper G D
feed direction are not sent to the controller, and the machine uses the
defaults.
When printing out with a certain macro, the frame and lower area of the G D
image are missing.
When using the Dazel system, the job cannot be reset after the paper feed G D
tray reaches paper end.
Part of the image is missing for the first two pages when printing out with the F D
Unico2000 CAD application.
When printing out with the Microsoft Mini Driver for Windows NT Terminal Server, the F D
image created is sometimes out of specification.
When printing out a file made with certain CAD applications for DOS without using a F D
printer driver, thick lines on the original image appear thin on the output.
** To activate this correction, it is necessary to set Bit SW3, bit 3 to 1
(0=disabled, 1=Enabled).
Firmware modified to meet the functional specifications of the Tray Priority function. F D
In some stapling modes, the printing image direction is not same as the copier’s. F D
** To activate this correction, it is necessary to set Bit SW3, bit 7 to 1 (0=disabled,
1=Enabled).
The print speed slows down during consecutive printing of 1-page jobs. F D
** To activate this correction, it is necessary to set Bit SW3, bit 2 to 1 (0=Disabled,
1=Enabled) and set BIT SW3, bit 4 to 1 (DAZEL support function disabled). The
correction will not be effective if both of these switches are enabled.

Firmware modified so that the controller can connect to and be used with the DAZEL F D
System. However, the Russian-C is not yet officially certified by DAZEL Corp.
When you enable this function, it is necessary to do the following:
-Upgrade the NIB firmware to version 4.0.6 or later and the PS3 firmware to version
1.2.4 or later.
-Set the NIC to bi-directional mode (refer to the NIC manual).
-Do not set Bit SW3, bit 2 to 1 (as explained above, these two SW should not be
simultaneously enabled).

To deactivate the DAZEL support function, set Bit SW3, bit 4 to 1 (0=Enabled,
 Technical Bulletin PAGE: 3/3
Reissued: 22-Jan-01
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004f
1=Disabled).
The printed area is shifted slightly when “Unit of Measure” is defined using the macro E D
command.
With Raster images, sometimes part of the right edge of the printable area comes out E D
blank.
Italian and Spanish text characters overlap each other on the configuration page error E D
log.
The following title on the configuration page has been changed: E D
“Printer Name (NetWare)” ! “Printer Name”.
If the optional memory and PS option are not installed, A3-size images read by a E D
scanner cannot be printed out.
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 (Scanner Option Type 270) Date: 24-Jan-01 No.: RA265021

Subject: Scanner controller does not connect to a hub Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

SYMPTOM
The scanner controller may not connect with some types of hubs at 10 Mbps, depending
on the particular hub and scanner NIB combination.

CAUSE
The OSC5 oscillator on the scanner controller does not match the particular hub.

SOLUTION
The OSC5 oscillator has been changed. The new controller is A8775311 (A8775310N).
Note: Initially, this was only a suffix change, however later we changed the part number to
A8775311.
 Technical Bulletin PAGE: 1/3
Reissued: 20-Feb-01
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003d
RTB Correction
The items in bold italics have been corrected or added.
Subject: ROM History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

This is to inform you of the BICU firmware history for the Russian-C1. Items in bold italics
have been corrected or added.

For N.A. Models

A2675532 Version C. SUM Production
B 1.57 C4BA 1st Mass Prod.
C 1.64 A2BF October Prod. ‘99
D 1.74 C99D March Prod. ‘00
E 1.77 B85F April Prod. ‘00
F 1.84 99B6 September Prod. ‘00
G 1.87 4572 February Prod. ‘01

For European Models

A2675533 Version C. SUM Production
B 1.57 86E8 1st Mass Prod.
C 1.64 837F October Prod. ‘99
D 1.74 141C March Prod. ‘00
E 1.77 043F April Prod. ‘00
F 1.84 A504 September Prod. ‘00
G 1.87 F2FE February Prod. ‘01
 Technical Bulletin PAGE: 2/3
Reissued: 20-Feb-01
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003d

For Asia/Taiwan Models

A2675534 Version C. SUM Production
A 1.64 A2BF 1st Mass Prod.
B 1.71 0FE8 April Prod. ‘00
C 1.74 0C26 March Prod. ‘00
D 1.77 69A8 April Prod. ‘00
E 1.84 1CE2 September Prod. ‘00
F 1.87 CEE8 February Prod. ‘01

For China Models

A2675536 Version C. SUM Production
A 1.74 7FBA 1st Mass Prod.
B 1.77 8068 April Prod. ‘00
C 1.84 735A September Prod. ‘00
D 1.87 847F February Prod. ‘01

For Russia Models

A2675537 Version C. SUM Production
1.80 2404 1st Mass Prod.
A 1.84 F452 September Prod. ‘00
B 1.87 4417 February Prod. ‘01
 Technical Bulletin PAGE: 3/3
Reissued: 20-Feb-01
Model: Russian-C1 Date: 29-Feb-00 No.: RA265003d

Symptom Corrected USA EU Asia CHN RU

Occasionally, full page image data is reduced and printed on the G G F D B
left side, and the right side is printed solid black in Fax and
Printer modes when the following 3 conditions exist:
1. SP2-998 (Main Scan Magnification) –1 (Engine) has a
different value than –2 (Copy).
2. The interleave function is enabled between copy and printer
modes (both 600 dpi).
3. Soon after the interleave job is finished, the machine prints
out an image at a resolution other than 600 dpi (e.g. fax
image, printer image at 300dpi).

A new SP mode (SP2-993) has been added to prevent dirty G G F D B

background on the rear side of the first copy. Please refer to
RTB# RA265022 for more details.
When the main power is turned on, the machine cannot detect G G F D B
jammed paper remaining at the exit sensor if the interchange
unit is not installed.
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 20-Feb-01 No.: RA265022

Subject: New SP mode Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Other ( )

The following SP mode has been added from BICU firmware version 1.87. Please add
this SP mode description to your Service Manual.

Mode No.
Class Class 3 Function Setting
1 and 2
2-993* Transfer Current Selects the transfer current application 0: Normal
Timing timing.
1: Early
If “1” is selected, the machine applies the
transfer current 90 ms before the Normal
application time.
Use this SP mode when dirty background
appears on the rear side of the first page.
 Technical Bulletin PAGE: 1/2
Model: Russian-C1 Date: 10-Apr-01 No.: RA265023

Subject: Broken Black Stripes Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Other ( )

SYMPTOM
Broken black stripes appear on copies (see below).

Here

CAUSE
The Russian-C1 has toner recycling mechanisms. However, there are cases where broken
black stripes can appear on copies when paper dust in this recycled toner builds up on the
drum or charge roller surfaces. If the paper dust is on the charge roller surface, the stripe
intervals will be in the pitch of the roller. The cleaning mylar, which contacts the
registration roller, normally collects paper dust and prevents such copy problems.
However, when there is an abnormally large amount of paper dust present, the mylar is
not able to collect all of it, which can cause some to get into the PCU.
 Technical Bulletin PAGE: 2/2
Model: Russian-C1 Date: 10-Apr-01 No.: RA265023

SOLUTION
Clean out the paper dust that has accumulated between the dust cleaning mylar and
registration roller:

1. Detach the support arm from the right cover, then remove the ID sensor connector and
right cover.
2. Being careful not to scratch the mylar, slide the vertical transport guide plate to one side
and remove it.
3. Remove the registration guide plate (2 screws).
4. Slide a piece of thick paper, or other material that will not scratch the roller, in between
the registration roller and mylar. Then, while sliding the paper back and forth, remove
the accumulated paper dust.
Note: Before doing this, be sure to place a piece of paper underneath the registration
roller to prevent paper dust from getting on the paper feed rollers.

In addition, we also recommend cleaning the charge roller.

!"#$% Technical Bulletin PAGE: 1/1
Reissued: 31-May-01
Model: Russian-C1 Date: 10-Mar-00 No.: RA265005a
RTB Correction
The items in bold italics have been corrected or added.
Subject: Scanner Firmware History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Scanner firmware history for the Russian-C1.

A8775810 Version C. SUM Production

E 3.0.1 6032 1st Mass Prod.
F 4.0.0 2E79 February Prod. ‘00
G 4.0.3 5736 March Prod. ‘00
H 4.0.4 5B8F November Prod. ‘00

Symptom Corrected (for older corrections, see older RTBs) Suffix

Improvement: H
An MTF filter is used in Text Mode to improve the quality of the scanned image.
 Technical Bulletin PAGE: 1/1
Reissued: 13-Jun-01
Model: Russian-C1 Date: 14-Dec-00 No.: RA265020a
RTB Correction
The items in bold italics have been corrected or added.
Subject: Firmware history for the Capture Box Type270 Prepared by: K. Moriizumi
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Firmware history for the Russian-C Capture Box Option Type 270.
Note: Install the following firmware or later version in Russian-C mainframes that contain
the Capture Box Option Type 270.
BICU
USA Model
A2675540 Version C. SUM Production
““ 1.84NOA1NA 0AC0 1st Mass Prod.
A 1.85NOA1NA D3C November 2000 Prod.
B 1.87NOA1NA 4729 February Prod. ‘01

Europe Model
A2675541 Version C. SUM Production
““ 1.85NOA1EU 75D4 1st Mass Prod.
A 1.87NOA1EU 0C8F February Prod. ‘01

Symptoms Corrected (see earlier RTBs for earlier symptoms) USA EU

Occasionally, the full page image data is reduced and printed on the left side, and the B A
right side is printed solid black in fax and printer modes when the following 3 conditions
exist:
1. SP2-998 (Main Scan Magnification) –1 (Engine) has a different value than –2 (Copy).
2. The interleave function is enabled between copy and printer modes (both 600 dpi).
3. Soon after the interleave job is finished, the machine prints out an image at a
resolution other than 600 dpi (e.g. fax image, printer image at 300dpi).

A new SP mode (SP2-993) has been added to prevent dirty background on the rear side B A
of the first copy. Please refer to RTB# RA265022 for more details.
Just after the main power is turned on, the machine cannot detect jammed paper B A
remaining at the exit sensor if the interchange unit is not installed.
 Technical Bulletin PAGE: 1/2
Reissued: 09-Aug-01
Model: Russian-C1 Date: 10-Apr-01 No.: RA265023a

Subject: Broken Black Stripes Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

This RTB has been reissued to provide the countermeasure for the symptom described
below.

COUNTERMEASURE
To ensure proper charge roller cleaning, the roller cleaner has been changed from a
cleaning pad to a cleaning roller (brush type).

PCU CUT-IN LOT NUMBERS

Built-in PCU: 3E2104xxxxxx~
Supply PCU: B403-00 5E1104xxxxx~
B403-01 GE1104xxxxx~
B403-02 NE1104xxxx~
B403-03 RE1104xxxx~
B403-05 FE1104xxxxx~
B403-06 LE1104xxxxx~

SYMPTOM
Broken black stripes appear on copies (see below).
 Technical Bulletin PAGE: 2/2
Reissued: 09-Aug-01
Model: Russian-C1 Date: 10-Apr-01 No.: RA265023a

Here

CAUSE
The Russian-C1 has toner recycling mechanisms. However there are cases where broken
black stripes (see below) can appear on copies when paper dust in this recycled toner
builds up on the drum or charge roller surfaces. If the paper dust is on the charge roller
surface, the stripe intervals will be at the pitch of the roller. The cleaning mylar, which
contacts the registration roller, normally collects paper dust and prevents such copy
problems. However, when there is an abnormally large amount of paper dust present, the
mylar is not able to collect all of it, which can cause some to get into the PCU.

SOLUTION
Clean out the paper dust that has accumulated between the dust cleaning mylar and
registration roller:
 Technical Bulletin PAGE: 3/2
Reissued: 09-Aug-01
Model: Russian-C1 Date: 10-Apr-01 No.: RA265023a

1. Detach the support arm from the right cover, remove the ID sensor connector and
remove the right cover.
2. Being careful not to scratch the mylar, slide the vertical transport guide plate to one side
and remove it.
3. Remove the registration guide plate (2 screws).
4. Slide a piece of thick paper, or other material that will not scratch the roller, in between
the registration roller and mylar. Then, while sliding the paper back and forth, remove
the accumulated paper dust.
Note: Before doing this, be sure to place a piece of paper underneath the registration
roller to prevent paper dust from getting on the paper feed rollers.
5. Clean the charge roller if possible.
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 09-Aug-01 No.: RA265024

Subject: PCU Type 320 Information Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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The Russian-P2 was launched in December 2000, at which time the new Russian-P2 PCU
(type 320) was also adopted for the Russian-C1. Please note the following:

1. Differences between the type 270 PCU (Russian-C1) and type 320 PCU (Russian-P2):
Developer only. The developer was changed to maintain proper image quality with the
increased print speed of the Russian-P2.

2. Interchangeability:
The Russian-C1 can use both PCUs, while the Russian-P2 can only use the new
(type 320) PCU.

3. Model codes and lot numbers:

Type Model Code Lot Number

Built-in PCU Russian-C1 3E2ymmxxxxx
Russian-P2 2E1ymmxxxxx
Supply PCU B403-00 5E1ymmxxxxx
B403-01 GE1ymmxxxxx
B403-02 NE1ymmxxxxx
B403-03 RE1ymmxxxxx
B403-04 SE1ymmxxxxx
B403-05 FE1ymmxxxxx
B403-06 LE1ymmxxxxx
 Technical Bulletin PAGE: 1/2
Model: Russian-C1 Date: 09-Aug-01 No.: RA265025

Subject: Image problem history caused by PCU Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

This RTB summarizes the history of modifications made to the PCU for various image
quality symptoms.

1. Light Copy / Toner End / Gear Broken

Cause Countermeasure Affected Part

The bushing for the Material of the bushing changed. ! RTB #RA265015 PCU
toner supply coil
November
shaft partially melts.
1999 ~
Developer leaks out 1. Sponge attached so that developer from below the PCU
from the cleaning roller will not get stuck on the gear. See fig 1
July 2000 ~
and developer tanks
2. Strip of Mylar attached so that the developer will not
and gets stuck on
fall onto the gear and stick to it. See fig 2.
the gear.
Sponge Mylar

Fig.1 Fig. 2
To improve upon the previous countermeasure, the PCU
material of the idle gear has been changed to metal.
March 2001~
 Technical Bulletin PAGE: 2/2
Model: Russian-C1 Date: 09-Aug-01 No.: RA265025

2. Full-page Dirty Background

Cause Countermeasure Affected Part

Toner concentration Factory procedures for regulating developer properties PCU
(in the development changed. ! RTB #RA265015 November
unit) too high. 1999 ~
BICU firmware changed to enhance the range of TD BICU
sensor sensitivity (“S”). ! RTB #RA265003 firmware ver.
1.8.4 ~
Amount of developer inserted in the PCU at the factory PCU
changed from 365g to 345g, in order to reduce developer September
mixing torque. 2000 ~
 Technical Bulletin PAGE: 1/2
Reissued: 14-Sep-01
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004g
RTB Correction
The items in bold italics have been corrected or added.
Subject: Printer Firmware History Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

Printer firmware history for the Russian-C1.

Items in bold italics have been corrected or added.

For Models Other than Lanier

B3065280 Version C. SUM Production
A 1.2.0 A8EA 1st Mass Prod.
B 1.2.9 B908 January Prod. ‘00
C 1.3.4 C923 March Prod. ‘00
D 1.3.6 E26A April prod. ‘00
E 1.4.0 0637 September Prod. ‘00
F 1.4.4 1507 November Prod. ‘00
G 1.4.8 DAFC December Prod. ‘00
H 1.4.9 8F64 January Prod. ‘01
J 1.5.4 CDBB September Prod. ‘01

For the Lanier Model

B3065283 Version C. SUM Production
A 1.2.0 FCB9 1st Mass Prod.
B 1.3.4 E967 March Prod. ‘00
C 1.3.6 E38C April Prod. ‘00
D 1.4.9 B6C9 January Prod. ‘01
E 1.5.4 DF94 September Prod. ‘01
 Technical Bulletin PAGE: 2/2
Reissued: 14-Sep-01
Model: Russian-C1 Date: 08-Mar-00 No.: RA265004g

Other
Symptom Corrected Lanier
models
For Dazel: When a stack job has been cancelled, a mismatch occurs J E
between the actual number of pages printed out and the number
reported to the server.
The OCR font does not download to the HDD. J E
With the PS driver, the printer does not print out jobs when the J E
Separator function has been selected.
The Configuration Sheet does not print out. J E
When a job has been sent with the PS driver but the tray has not been J E
specified (w/manual selection), the machine does not inform Aficio
Manager of this error.
When using the PS driver for a collation print job (bypass feed), only the J E
1st set is printed out.
A buffer size error occurs during data communication over IEEE1284 J E
ECP.
 Technical Bulletin PAGE: 1/2
Model: Russian-C1 Date: 03-Oct-01 No.: RA265026

Subject: DF Jam Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Other ( )

SYMPTOM
An original jam occurs if the leading edge contacts the pull-out roller guide while the
second side is being scanned.

Pull out Roller

Guide

Left Cover

CAUSE
Some left covers were produced with a slight bulge in the pull-out roller guide (0.1 – 0.5
mm). The jam does not always occur, but has a greater tendency to occur if the original
leading edge is already curled.
 Technical Bulletin PAGE: 2/2
Model: Russian-C1 Date: 03-Oct-01 No.: RA265026

SOLUTION
If this occurs in the field, attach mylar A8589900 as shown below, effectively extending the
roller guide. (Please be sure to observe dimensions A and B).

Pull-out Roller
A

B
Mylar

A: 14 +/- 5 mm
B: 1.5 – 3.0 mm

Cut-in Serial Numbers

A858-17: H2617700001 – H2617708471
A858-26: 4C28510001 – 4C28511000
A858-55: L0581850001 – L0581850616, L0581860001 – L0581860839
 Technical Bulletin PAGE: 1/1
Model: Russian-C1 Date: 30-Oct-01 No.: RA265027

Subject: Point to Point Diagram Correction Prepared by: S. Tomoe

From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Other ( )

Please correct your Russian-C1 Point to Point Diagrams as follows:

1. IOB – CN343 (Key Counter)

Location: H2
Incorrect: Correct:
CN343-1 Key Counter [!24] GND
CN343-2 + 24V Key Counter Set [!24]
CN343-3 Key Counter Set [!24] + 24V
CN343-4 GND Key Counter [!24]

2. PSU – CN286
Location: B5
Incorrect: Correct:

CN286 CN286
-5 -5
+24V +24V
-7 -7
+24V +24V
-4 -4
GND GND
-6 -6
GND GND
-7 CN285 -7
GND GND
-3 CN285 -3
+5V +5V
 Technical Bulletin PAGE: 1/3
Reissued: 05-Nov-01
Model: Russian-C1 Date: 09-Aug-01 No.: RA265025a
RTB Correction
The items in bold italics have been corrected or added.
Subject: Image problem history caused by the PCU Prepared by: S. Tomoe
From: Technical Services Dept., GTS Division
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Other ( )

This RTB summarizes the history of modifications made to the PCU for various image
quality symptoms.

1. Light Copy / Toner End / Gear Broken

Cause Countermeasure Affected Part

The bushing for the Material of the bushing changed. ! RTB #RA265015 PCU
toner supply coil
See table 1
shaft partially melts.
Developer leaks out 1. Sponge attached so that developer from below the PCU
from the cleaning roller will not get stuck on the gear. See fig 1
See table 2
and developer tanks
2. Strip of Mylar attached so that the developer will not
and gets stuck on
fall onto the gear and stick to it. See fig 2.
the gear.
Sponge Mylar

Fig.1 Fig. 2
To improve upon the previous countermeasure, the PCU
material of the idle gear has been changed to metal.
See table 4
 Technical Bulletin PAGE: 2/3
Reissued: 05-Nov-01
Model: Russian-C1 Date: 09-Aug-01 No.: RA265025a

2. Full-page Dirty Background

Cause Countermeasure Effected Part

Toner concentration Factory procedures for regulating developer properties PCU
(in the development changed. ! RTB #RA265015 See table 1
unit) too high.
BICU firmware changed to enhance the range of TD BICU
sensor sensitivity (“S”). ! RTB #RA265003 firmware ver.
1.8.4 ~
Amount of developer included in the PCU at the factory PCU
changed from 365g to 345g, in order to reduce developer See table 3
mixing torque.

Cut-in Lot Number:

Table 1
Model Code Distributors Serial Number Note
For Consumables B310-00 Ricoh 1E091000001~ October ’99 production
B310-01 Ges GE091000001~ October ’99 production
B310-02 Nashua NE091100001~ November ’99 production
B310-03 Rex RE091000001~ October ’99 production
B310-04 Savin SE091000001~ October ’99 production
B310-05 Infotec FE091100001~ November ’99 production
B310-06 Lanier LE091000001~ October ’99 production
For Machine OE091004486~ October ’99 production

Table 2
Model Code Distributors Serial Number Note
For Consumables B310-00 Ricoh 1E000604156~ ’99 June 30 ~
B310-01 Ges GE000700001~ July ‘00 production
B310-02 Nashua NE000700001~ July ‘00 production
B310-03 Rex RE000700001~ July ‘00 production
B310-04 Savin SE000700001~ July ‘00 production
B310-05 Infotec FE000700001~ July ‘00 production
B310-06 Lanier LE000700001~ July ‘00 production
For Machines OE000700001~ July ‘00 production
 Technical Bulletin PAGE: 3/3
Reissued: 05-Nov-01
Model: Russian-C1 Date: 09-Aug-01 No.: RA265025a

Table 3
Model Code Distributors Serial Number Note
For Consumables B310-00 Ricoh 1E000900001~ September ’00 production
B310-01 Ges GE000900001~ September ’00 production
B310-02 Nashua NE000900001~ September ’00 production
B310-03 Rex RE000800911~ ’00 Aug. 31~
B310-04 Savin SE000900001~ September ’00 production
B310-05 Infotec FE000800120~ ’00 Aug. 30~
B310-06 Lanier LE000800235~ ’00 Aug. 30~
For Machines OE000802601~ ’00 Aug. 22~

Table 4
Model Code Distributors Serial Number Note
For Consumables B403-00 Ricoh 5E110500423~ May ’01 production
B403-01 Ges GE110500642~ May ’01 production
B403-02 Nashua NE110600001~ June ’01 production
B403-03 No Brand RE110500001~ May ’01 production
B403-04 Savin SE110500001~ May ’01 production
B403-05 Infotec FE110500001~ May ’01 production
B403-06 Lanier LE110500001~ May ’01 production
For Machines 2E110501210~ May ’01 production