STANDARD OPERATING PROCEDURES
POSITIONS
FLIG EW
HT D N CR
E CK C 2 CABI
REW
1 AM RED
UN D TE
3 GRO
LEADERSHIP
EquanGaming,
Chairman
Vanness_RBLX, SAIFBLOKS,
Chief Administrative Chief Operations Officer
Officer
VACANT, ferranomgs, Ground Team Red Cabin Crew Captain/First Officer
Chief of Pilot Chief of Cabin Crew
UNIFORM STANDARD
CABIN CREW FEMALE
ALLOWED
NOT ALLOWED
Wearing the correct
uniform and
accesories.
No accessories on
torso and head. (e.g.
headphones,
handbag, glasses)
Realistic skin color, no
troll packages.
CABIN CREW MALE
ALLOWED
NOT ALLOWED
Wearing the correct
uniform and
accesories.
No accessories on
torso and head. (e.g.
headphones,
handbag, glasses)
Realistic skin color, no
troll packages.
GROUND TEAM RED
ALLOWED
NOT ALLOWED
Wearing reflective
when on tarmac duty.
No unrealistic
accessories, anything
that covers vest and
listening device (e.g.
burger hat, earphone)
Realistic skin color, no
troll packages.
CAPTAIN & FIRST OFFICER
ALLOWED
NOT ALLOWED
Wearing reflective
when on tarmac and
correct uniform.
No unrealistic
accessories and
listening device (e.g.
burger hat, earphone)
Realistic skin color, no
troll packages.
CREW COMMUNICATION
CREW COMMUNICATION
Boarding Greeting
(CABIN CREW IS REQUIRED TO GREET PASSENGERS INSIDE THE AIRCRAFT; YOU ARE NOT ALLOWED TO GREET ON THE STAIRS OR TARMAC)
“Selamat datang/welcome, welcome aboard MYAirline.”
“Selamat datang/welcome, thank you for choosing MYAirline.”
Pax Announcement (after boarding)
(PLEASE FORMAT THE ANNOUNCEMENT ON !NOTEPAD BEFORE ANNOUNCING IT AT :SN, not :M, :N OR :SM)
“Selamat pagi/tengah hari/petang, this is MYAirline flight Z9 XXXX from A to B. I'm (your name)
with my fellow cabin crew (all cabin crew on duty). The captain of this flight is (captain's name)
and (first officer's name). It is a reminder that charging your devices or smoking is not allowed on
this flight. Please do call us if you are in need of assistance, thank you.”
CREW COMMUNICATION
Boarding Greeting
(MOVE ALONG THE AISLE UNTIL YOU ARE REQUESTED)
“Food, snacks & beverages?”
First Officer Announcement (3 minutes before landing)
(PLEASE FORMAT THE ANNOUNCEMENT ON !NOTEPAD BEFORE ANNOUNCING IT AT :SN, not :M, :N OR :SM)
“Selamat pagi/tengah hari/petang, this is your first officer (your name) we will be landing at
(airport destination) at around (estimated MYT time of arrival), the temperature of (destination)
is around (google real temperature). We hope that you enjoyed the flight and thank you for
choosing MYAirline.”
CREW COMMUNICATION
Ground Team Red Check-In Counter
(WHEN CONFIRMED, SAY :GIVE (CUSTOMER NAME) STANDARD FOR STANDARD AND :GIVE (CUSTOMER NAME) PREFERRED FOR PREFERRED SEAT)
“Hi, thank you for flying with MYAirline. What class will you be checking-in? We have preferred
seat and standard seat available.”
EVERYONE
(ALWAYS SAY THANK YOU AFTER COMMUNICATING WITH A CUSTOMER)
“Thank you.”
“Terima kasih.”
END OF ARTICLE
MADE BY VANNESS_RBLX, FOR [MY] MYAIRLINE
DO NOT REDISTRIBUTE TO NON-STAFF
