Lenovo

D22e-20,
User Guide
 Product Number
D21215FD0
66D2-KAC6-WW

First Edition (01 2021)

© Copyright Lenovo 2021
All rights reserved.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to
governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and
disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: IF products, data, computer software, or services are delivered pursuant a General
Services Administration "GSA" contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-
05925.

© Copyright Lenovo 2021 i

Contents
Product Number ....................................................................................................................................................................... i
Contents ........................................................................................................................................................................ ii
Safety information.................................................................................................................................................................. iii
Safety and Maintenance Guidelines ........................................................................................................................................ iv
Chapter 1. Getting started .............................................................................................................................................. 1-1
Shipping contents ..................................................................................................................................................................... 1-1
Notice for use............................................................................................................................................................................ 1-1
Product overview ...................................................................................................................................................................... 1-2
Types of adjustments ......................................................................................................................................................... 1-2
User controls...................................................................................................................................................................... 1-2
Cable lock slot .................................................................................................................................................................... 1-2
Setting up your monitor............................................................................................................................................................ 1-3
Connecting and turning on your monitor .......................................................................................................................... 1-3
Registering your option ..................................................................................................................................................... 1-5
Chapter 2. Adjusting and using your monitor.................................................................................................................. 2-1
Comfort and accessibility .......................................................................................................................................................... 2-1
Arranging your work area ......................................................................................................................................................... 2-1
Positioning and viewing your monitor ...................................................................................................................................... 2-1
Quick tips for healthy work habits ............................................................................................................................................ 2-2
Accessibility information ................................................................................................................................................... 2-2
Eye Strain ........................................................................................................................................................................... 2-2
Reduce Flicker .................................................................................................................................................................... 2-2
Low Blue Light.................................................................................................................................................................... 2-3
Accessibility information ................................................................................................................................................... 2-4
Adjusting your monitor image .................................................................................................................................................. 2-5
Using the direct access controls ........................................................................................................................................ 2-5
Using the On-Screen Display (OSD) controls ..................................................................................................................... 2-6
Selecting a supported display mode ......................................................................................................................................... 2-9
Understanding power management ......................................................................................................................................... 2-9
Caring for your monitor .......................................................................................................................................................... 2-10
Detaching the monitor stand .................................................................................................................................................. 2-10
Wall Mounting (Optional) ....................................................................................................................................................... 2-10
Chapter 3. Reference information .................................................................................................................................. 3-1
Monitor specifications .............................................................................................................................................................. 3-1
Troubleshooting ........................................................................................................................................................................ 3-2
Manual image setup ................................................................................................................................................................. 3-4
Manually installing the monitor driver .............................................................................................................................. 3-5
Service information ........................................................................................................................................................... 3-7
Appendix A Service and Support ..................................................................................................................................... A-1
Registering your option............................................................................................................................................................. A-1
Online technical support........................................................................................................................................................... A-1
Telephone technical support .................................................................................................................................................... A-1
Appendix B Notices ........................................................................................................................................................ B-1
Recycling information ............................................................................................................................................................... B-2
Collecting and recycling a disused Lenovo computer or monitor...................................................................................... B-2
Disposing of Lenovo computer components ..................................................................................................................... B-2
Trademarks ............................................................................................................................................................................... B-3
Power cords and power adapters ............................................................................................................................................. B-3
ii ©Copyright Lenovo 2021
Safety information
General Safety guidelines
For tips to help you use your computer safety, go to:
http://www.lenovo.com/safety
Before installing this product, read the Safety Information.

© Copyright Lenovo 2021 iii

Safety and Maintenance Guidelines
Important Safety Information
The power cord is designed for use with your monitor. Don’t use a different cord, use only a power source and
connection compatible with this monitor.
WARNING: Always connect your monitor, the computer, and other equipment to a grounded (earthed) power
outlet. To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding
feature. The grounding plug is an important safety feature.
WARNING: For your safety, be sure that the grounded power outlet you plug the power cord into is easily
accessible to the operator and located as close to the equipment as possible. To disconnect power from the
equipment, unplug the power cord from the power outlet by grasping the plug firmly. Never pull on the cord.
CAUTION: To protect your monitor, as well as your computer, connect all power cords for your computer and its
peripheral devices (such as a monitor, printer, or scanner) to a surge protection device such as a power strip with
surge protection or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power
strips must be specifically labelled as having this ability. Use a power strip whose manufacturer offers a damage
replacement policy, so you can replace your equipment if surge protection fails.
CAUTION: A certified power supply cord has to be used with this equipment. The relevant national installation
and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary
polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G
0.75mm²) shall be used. An alternative flexible cord is synthetic rubber.
Safety Precautions
■ Use only a power source and connection compatible with this monitor, as indicated on the label/back
plate of the monitor.
■ Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the
electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed the
rating of the power cord. Look on the power label to determine the ampere rating (Amps or A) for each device.
■ Install your monitor near a power outlet that you can easily reach. Disconnect the monitor by grasping the plug
firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
■ Do not allow anything to rest on the power cord. Do not walk on the cord.
■ While using VESA mount application, the AC Inlet must face to down side. Do not face any other position.
Maintenance Guidelines
To enhance the performance and extend the life of your monitor:
■ Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating
properly or has been dropped or damaged, contact your Lenovo authorized dealer, reseller, or service provider.
■ Adjust only those controls that are described in the operating instructions.
■ Turn your monitor off when not in use. You can substantially increase the life expectancy of the monitor by using
a screen saver program and turning off the monitor when not in use.
■ Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.
■ Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered.
Never push objects of any kind into cabinet slots or other openings.
■ Unplug the monitor from the power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
■ Do not drop the monitor or place it on an unstable surface.
■ When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting
scratched, defaced, or broken.
Cleaning the Monitor
The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow
these steps:
1. Turn off the computer and the monitor.
2. Unplug your monitor from the power outlet before cleaning.
CAUTION: Do not use benzene, thinner, ammonia, or any volatile substance to clean the monitor screen or cabinet.
These chemicals may damage the monitor. Do not use liquid or aerosol cleaners. Never use water
to clean an LCD screen.
3. Wipe the screen with a dry, soft, clean cloth. If the screen requires additional cleaning, use an antistatic screen
cleaner.
4. Dust the monitor housing. Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use
a clean cloth dampened with isopropyl alcohol.
5. Plug in the monitor.
6. Turn on the monitor and the computer

iv ©Copyright Lenovo 2021

Chapter 1. Getting started
This User’s Guide provides detailed operation instructions for the user. For quick instruction overview, please
see the Setup Poster for brief information.

Shipping contents
The product package should include the following items:
 Information Flyer
 Flat Panel Monitor
 Power Cord
 HDMI Cable
 Monitor Stand
 Monitor base
 Cable clip

Notice for use

To setup your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by
rough handling or excessive pressure.

1. Place your monitor with the screen face down on a soft flat surface.
2. Align the stand assembly bracket to the monitor.
3. Insert the bracket towards monitor until it locks in place.
Note: To attach a VESA mount, please see “Detaching the monitor stand” on page 2-10.

Chapter 1 Getting started 1-1

Product overview
This section will provide information on adjusting monitor positions, setting user controls, and using the cable
lock slot.

Types of adjustments
Tilt
Please see the illustration below for an example of the tilt range.

User controls
Your monitor has controls on the front which are used to adjust the display.

For information on how to use these controls, please see “Adjusting your monitor image ” on
page 2-5.

Cable lock slot

Your monitor is equipped with a cable lock slot located on the rear of your monitor. Please
follow the instructions that came with the cable lock to attach it.

1-2 D22e-20 Flat Panel Monitor User’s Guide

Setting up your monitor
This section provides information to help you set up your monitor.

Connecting and turning on your monitor

Note: Be sure to read the Safety information on page iv before carrying out this procedure.

1. Power off your computer and all attached devices, and unplug the computer power cord.

2. Connect one end of the HDMI cable to the HDMI connector on the back of the computer, and
the other end to the HDMI connector on the monitor. Lenovo recommends that customers
who require to use the HDMI input on their monitor purchase the “Lenovo HDMI to HDMI
cableOB47070”.
For more information, go to the following:
www.lenovo.com/support/monitoraccessories

Chapter 1 Getting started 1-3

 3. Connect the analog signal cable to the D-SUB connector of the monitor and the other end on
the back of the computer.

4. Plug the monitor power cord and the computer cord into grounded electrical outlets.

Note: A certified power supply cord has to be used with this equipment. The relevant
national installation and/or equipment regulations shall be considered. A certified
power supply cord not lighter than ordinary polyvinyl chloride flexible cord according
to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall be
used. Alternative a flexible cord be of synthetic rubber according to IEC 60245
(designation H05RR-F 3G 0.75mm²) shall be used.

1-4 D22e-20 Flat Panel Monitor User’s Guide

 5. Assembled Line Cleaner as shown below.

6. Power on the monitor and the computer.

7. To install the monitor driver, you must download it from Lenovo website

(http://support.lenovo.com/docs/d22e_20) and follow the instructions on page 3-5.

Registering your option

Thank you for purchasing this Lenovo TM product. Please take a few moments to
register your product and provide us with information that will help Lenovo to better
serve you in the future. Your feedback is valuable to us in developing products and
services that are important to you, as well as in developing better ways to communicate
with you. Register your option on the following Web site:
http://www.lenovo.com/register
Lenovo will send you information and updates on your registered product unless you
indicate on the Web site questionnaire that you do not want to receive further
information.

Chapter 1 Getting started 1-5

Chapter 2. Adjusting and using your monitor
This section will give you information on adjusting and using your monitor.

Comfort and accessibility

Good ergonomic practice is important to get the most from your personal
computer and to avoid discomfort. Arrange your workplace and the
equipment you use to suit your individual needs and the kind of work that you
perform. In addition, use healthy work habits to maximize your performance
and comfort while using your computer.

Arranging your work area

Use a work surface of appropriate height and available working area to allow you to
work in comfort.
Organize you work area to match the way you use materials and equipment. Keep your
work area clean and clear for the materials that you typically use and place the items
that you use most frequently, such as the computer mouse or telephone, within the
easiest reach.
Equipment layout and setup play a large role in your working posture. The following
topics describe how to optimize equipment setup to achieve and maintain good
working posture.

Positioning and viewing your monitor

Position and adjust your computer monitor for comfortable viewing by considering the
following items:
 Viewing distance:
Optimal viewing distances for monitors range from approximately 510mm to
760mm (20 in to 30 in) and can vary depending on ambient light and time of day.
You can achieve different viewing distances by repositioning your monitor or by
modifying your posture or chair position. Use a viewing distance that is most
comfortable for you.
 Monitor height:
Position the monitor so your head and neck are in a comfortable and neutral
(vertical, or upright) position. If your monitor does not have height adjustments, you
might have to place books or other sturdy objects under the base of the monitor to
achieve the desired height. A general guideline is to position the monitor such that
the top of the screen is at or slightly below your eye-height when you are
comfortably seated. However, be sure to optimize your monitor height so the line of
site between your eyes and the center the monitor suits your preferences for visual
distance and comfortable viewing when your eye muscles are in a relaxed stated.
 Tilt :
Adjust the tilt of your monitor to optimize the appearance of the screen content and
to accommodate your preferred head and neck posture.
 General location:
Position your monitor to avoid glare or reflections on the screen from overhead
lighting or nearby windows.

The following are some other tips for comfortable viewing of your monitor:
 Use adequate lighting for the type of work you are performing.
 Use the monitor brightness, contrast, and image adjustment controls, if equipped, to
optimize the image on your screen to meet your visual preferences.
 Keep your monitor screen clean so you can focus on the screen’s contents.

Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to
periodically look away from your monitor screen and focus on a far object to allow your
eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a
vision care specialist for advice.

Chapter 2 Adjusting and using your monitor 2-1

Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help
you remain comfortable and productive while you use your computer.
 Good posture starts with equipment setup:
The layout of your work area and the setup of your computer equipment have a
large effect on your posture while using your computer. Be sure to optimize the
position and orientation of your equipment by following the tips outlined in
“Arranging your work area ” on page 2-1 so you can maintain a comfortable and
productive posture. Also, be sure to use the adjustment capabilities of your
computer components and office furniture to best suit your preferences now and as
your preferences change over time.
 Minor changes in posture can help avoid discomfort:
The longer you sit and work in front of your computer, the more important it is to
observe your working posture. Avoid as summing any one posture for an extended
period of time. Periodically make minor modifications in your posture to help deter
any discomforts that might arise. Make use of any adjustments that your office
furniture or equipment provide to accommodate changes in posture
 Short, periodic breaks help ensure healthy computing:
Because computing is primarily a static activity, it is particularly important to take
short breaks from your work. Periodically, stand up in front of your work area,
stretch, walk for a drink of water, or otherwise take a short break from using your
computer. A short break from work gives your body a welcome change in posture
and helps to ensure you remain comfortable and productive while you do work.

Accessibility information
Lenovo is committed to providing greater access to information and technology to
people with disabilities. With assistive technologies, users can access information in the
way most appropriate to their disability. Some of these technologies are already
provided in your operating system; others can be purchased through vendors or
accessed at:
https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

Eye Strain
 Break Times
Computer users should take some time away from the screen especially if working
for prolong hours. Generally, it is recommended to take short breaks (5 – 15 min.)
after 1 –2 hours of continuous computer works. Taking short and frequent breaks is
more advised than longer breaks.
 Looking at Distant Objects
Users often blink less when in front of monitor screen. To minimize eye strain and
dryness, users should rest the eye periodically by focusing on objects that are far away.
 Eye Exercises
1. Alternate looking up and looking down while keeping the body and head upright.
2. Slowly roll your eyes to look to the left and right.
3. Roll eyes to look at objects on the upper right corner and then on lower right. Do
same thing to look at objects on the upper left and lower left.

Reduce Flicker
Monitor flickers refer to repeated changes in monitor light intensity. It is caused by
several factors including but not limited to voltage fluctuations. Reducing flicker
minimizes eye strain and headaches. ThinkVision monitors allow users to use high
frequency display modes that can effectively reduce flicker.

2-2 D22e-20 Flat Panel Monitor User’s Guide

Low Blue Light
Concerns on blue light affecting eye health have risen over the years. Blue light have
wavelength between 300 nm to 500 nm. The monitors have a factory setting that reduces
blue light emissions. Users can enable low blue light mode on these monitors from the
OSD settings.

1. Press to open the main OSD menu.

2. Use or to move among the icons. Select icon (Image color setting) and press
to access this function.

Chapter 2 Adjusting and using your monitor 2-3

 3. Use or move among to the Low blue light item. Press to enable or disable
Low Blue Light.

Accessibility information
Lenovo is committed to providing greater access to information and technology to
people with disabilities. With assistive technologies, users can access information in the
way most appropriate to their disability. Some of these technologies are already
provided in your operating system; others can be purchased through vendors or
accessed at:
https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

2-4 D22e-20 Flat Panel Monitor User’s Guide

Adjusting your monitor image
This section describes the user control features used to adjust your monitor image.

Using the direct access controls

The direct access controls can be used when the On Screen Display (OSD) is not displayed.
Note: The direct access controls are coloured.

Table 2-1. Direct access controls

Icon Control Description

Switches the video input source
Input change
Shift back to previous level when in OSD mode.
Shortcut key for directly opening the menu of source-
1 selecting while there is no any OSD on the screen.
Exit Press to exit current OSD or return to previous level.
Press and hold for 10 seconds, then the DDC/CI
function will be Enabled/Disabled.
Optimizes image (size, position, phase and clock) (For
Auto Adjustment
analog [VGA] source only)
2 Up browsing key.
Increase/Up For increasing the value on adjustment bar/tune in.
Press to move to previous item.
Brightness Direct access to Brightness adjustment.

Enable Low Blue Press and hold for 3 seconds to enable Low Blue Light.
Light

3
Disable Low Blue Press and hold for 3 seconds to disable Low Blue Light.
Light
Down browsing key.
Decrease/Down For decreasing the value on adjustment bar/tune in.
Press to move to next item.
To access OSD menu.
Press to confirm selection.
Main menu
Press and hold for 10 seconds will lock menu/un-lock
4 menu.
Press to enter next level on main menu/sub menu
Enter
status or enter previous level on adjustment bar.

Chapter 2 Adjusting and using your monitor 2-5

 Using the On-Screen Display (OSD) controls
The settings adjustable with the user controls are viewed through the On-Screen Display
(OSD), as shown below.

To use the controls:

1. Press to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press to access
that function. If there is a sub-menu, you can move between options using
or , then press to select that function. Use or to make
adjustments. Press to save.
3. Press to move backwards through the sub-menus and exit from the OSD.
4. When un-OSD, press and hold for 10 seconds to lock the OSD. This will prevent
accidental adjustments to the OSD. When un-OSD, press and hold for 10 seconds
to unlock the OSD and allow adjustments to the OSD.
5. Enables DDC/CI by default. Use OSD Exit Key, press and hold the buttons for 10
seconds to disable/enable DDC/CI function. The words " DDC/CI
Disable/DDC/CI/Enable" shows on the screen.

2-6 D22e-20 Flat Panel Monitor User’s Guide

Table 2-2. OSD functions

Controls and
OSD Icon on Main Menu Submenu Description
Adjustments

Brightness Adjusts overall brightness.

Adjusts difference between light

Contrast
and dark areas.
Enable dynamic contrast ratio.
DCR  Off
 On
 Standard
 Game
Display Mode  Web
All input ports
 Movie
 Picture
Selects type of scaled image.
 Full Screen: expand image to full
Scaling Mode screen.
Basic image setting  Original AR: same aspect ratio
with input signal.
 Off
Over Drive  Normal
 Extreme

Automatic Automatically optimizes the image.

Adjusts the number of pixels

Clock
scanned by one Horizontal sweep.
Adjusts the phase of the pixel clock Only VGA input port
Phase
signal.

Horizontal position Moves the image left or right.

Vertical position Moves the image up or Down.

Adjusts intensity of red, green, and

blue.
 Bluish
Preset Mode
 Neutral
 Reddish
 sRGB
 Red: Increases or decreases the
saturation of ‘red’ in the image. All input ports
Image color setting  Green: Increases or decreases
Custom the saturation of ‘green’ in the
image.
 Blue: Increases or decreases the
saturation of ‘blue’ in the image.
 Off
Low blue light
 On
Select analog signal among OSD
VGA controls when you use VGA VGA input port
connector.

signal input Select digital signal among OSD

HDMI controls when you use HDMI HDMI input port
connector.

Chapter 2 Adjusting and using your monitor 2-7

 Controls and
OSD Icon on Main Menu Submenu Description
Adjustments
 Model Name:
 Refresh:
 Firmware
Information
 Serial Number:
This Screen does not allow any
changes to the settings.
Select OSD Language.
Note: The language chosen only
Language affects the language of the OSD. It All input ports
has no effect on any software
running on the computer.
Changes the horizontal position of
Menu Horizontal
the OSD.

Menu setting Changes the vertical position of the

Menu Vertical
OSD.

Transparency Choose the transparency of OSD

 Off
FreeSync Only HDMI input port
 On
Sets the length of time the OSD will
OSD Timeout remain active after the last time a All input ports
button is pressed.
Resets monitor to the original
factory settings.
Reset All Settings All input ports
 Cancel
 Factory Reset
*Low Blue Light Mode is reducing the blue light content.
*The use of Extreme Mode (response time) may result in reduced display quality when fast moving video graphics
are displayed. Users should check Extreme Mode (response time) to verify if it is compatible with any applications
they would like to use it with.

2-8 D22e-20 Flat Panel Monitor User’s Guide

Selecting a supported display mode
The display mode the monitor uses is controlled by the computer. Therefore, refer to your computer
documentation for details on how to change display modes.
The image size, position and shape might change when the display mode changes. This is normal and the image
can be readjusted using automatic image setup and the image controls.
Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is
inherently flicker-free.
Note: If your system has previously been used with a CRT monitor and is currently configured to a display
mode outside the range of this monitor, you may need to re-attach the CRT monitor temporarily until you have
re-configured the system; preferably to 1920x1080 at 60Hz, which is the Native Resolution Display mode.
The display modes shown below have been optimized at the factory.
Table 2-3.Factory set display modes
Timing Refresh rate(Hz)
PAL 50Hz
640x480 60Hz,67Hz, 72Hz,75Hz
720x400 70Hz
800x600 56Hz,60Hz,72Hz,75Hz
832x624 75Hz
1024x768 60Hz,70Hz,75Hz
1152x864 75Hz
1280x1024 60Hz,70Hz,75Hz
1440x900 reduced 60Hz
1600x900 60Hz,75Hz
1680x1050 60Hz, reduced 60Hz
1920x1080 60Hz,75Hz

Understanding power management

Power management is invoked when the computer recognizes that you have not using your mouse or keyboard for a
user-definable period. There are several states as described in the table below.
For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it
unused for long periods during the day.
Table2-4.Power indicator

State Power Indicator Screen Restoring Operation Compliance

On Steady White Normal

Press a key or move the mouse. There may be a slight

Standby/ delay reappears.
Steady amber Blank
Suspend Note: Standby also occurs if there is no image output
to the monitor.

Off Off Off Press power key to switch on There may be a slight
delay before the image reappears.

** Maximum power consumption with max luminance.

This document is informational only and reflects laboratory performance. Your product may perform differently,
depending on the software, components and peripherals you ordered and shall have no obligation to update such
information. Accordingly, the customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Chapter 2 Adjusting and using your monitor 2-9

Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
 Apply water or liquid directly to your monitor.
 Use solvents or abrasives.
 Use flammable cleaning materials to clean your monitor or any other electrical
equipment.
 Touch the screen area of your monitor with sharp or abrasive items. This type of contact
may cause permanent damage to your screen.
 Use any cleaner which contains an anti-static solution or similar additives. This may
harm the coating of the screen area.
Do:
 Lightly dampen a soft cloth with water and use this to gently wipe the covers and the
screen.
 Remove grease or finger marks with a damp cloth and a little mild detergent.

Detaching the monitor stand

After placing the monitor face down on a clean surface or soft cloth, Loosen the screws,
Remove the stand and base from the monitor.

Wall Mounting (Optional)

Refer to the instructions that come with the VESA compatible base mounting kit.
1. Place the monitor face down on a non-abrasive surface on stable flat table.
2. Remove the stand.
3. Attach the mounting bracket from the wall mounting kit to the monitor.
4. Mount the monitor on the wall by following the instructions that come with the
base mounting kit.

NOTE: For use only with UL and GS Listed Wall Mount Bracket with minimum
weight/load bearing capacity of 8.00 kg. In order to fulfil TCO Certification for this wall
mounting option, shielded power cable is mandatory to be used.

2-10 D22e-20 Flat Panel Monitor User’s Guide

Chapter 3. Reference information
This section contains monitor specifications, instructions to manually install the monitor driver,
troubleshooting information, and service information.

Monitor specifications
Table 3-1. Monitor specifications

Dimensions Height 367.42mm (14.465in.)

Depth 206.06mm (8.112in.)
Width 493.01mm (19.410in.)
Stand Tilt range Range: -5°/+22°
VESA mount Supported 100 mm (3.937 in.)
(UL & GS approved)
Viewable image size 544.84 mm (21.45 in.)
Image
Maximum height 260.28 mm (10.24 in.)
Maximum width 478.656 mm (18.84 in.)
Pixel pitch 0.241mm (0.00948 in.) (V)
Power input Supply voltage 100-240 VAC, 60/50 Hz
Max supply current 1A

Power consumption Max Consumption 17W

Typical Consumption 15W
Standby/Suspend 0.3W
Off 0.3W
Video input (Analog) Input signal VGA
Horizontal addressability 1920 pixels (max)
Vertical addressability 1080 lines (max)
Clock frequency 170 MHz

Video input (Digital) Input signal HDMI

Horizontal addressability 1920 pixels (max)
Vertical addressability 1080 lines (max)
Clock frequency 220 MHz
Aspect Ratio Size ratio 16:9
Communications VESA DDC CI
Altitude Test Operation 40000 ft
Supported Display Modes Horizontal frequency 30 kHz – 85 kHz
(VESA Standard modes Vertical frequency 48 Hz – 75 Hz
between noted ranges) Native Resolution 1920 x 1080 at 60 Hz

Temperature Operating 0° to 40°C (32°F to 104° F)

Storage -20° to 60°C (-4°F to 140° F)
Shipping -20° to 60°C (-4° F to 140° F)

Humidity Operating 10% to 80%

Storage 5% to 95%
Shipping 5% to 95%

Chapter 3 Reference information 3-1

Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself.
Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your
problem.

Table3-2.Troubleshooting

Problem Possible cause Suggested action Reference

The words” Out The system is set  If you are replacing an old “Selecting a supported
of Range” are to a display mode monitor, reconnect it and display mode” on page
shown on the which is not adjust the display mode to 2-9
screen, and the supported by the within the specified range
power indicator is monitor. for your new monitor.
flashing White.  If using a Windows system,
restart the system in safe
mode, then select a
supported display mode for
your computer.
 If these options do not work,
contact the Customer
Support Centre.

The image quality The video signal Be sure the signal cable is “Connecting and turning
is unacceptable. cable is not firmly plugged into the system on your monitor” on
connected with the and monitor. page 1-3
monitor or system
completely.
The color settings Select another colour setting “Adjusting your monitor
may be incorrect. from the OSD menu. image” on page 2-5

The automatic image Perform automatic image “Adjusting your monitor

setup function was setup. image” on page 2-5
not performed.

The power  The monitor’s  Be sure the power cord is “Connecting and turning
indicator is not lit power switch is connected properly. on your monitor” on
and there is no not switched on.  Be sure the outlet has power. page 1-3
image. The power cord is

 Power on the monitor.
loose or
disconnected.  Try using another power
cord.
 There is no power
at the outlet.  Try using another electrical
outlet.

3-2 D22e-20 Flat Panel Monitor User’s Guide

Table3-2.Troubleshooting (continued)

Problem Possible cause Suggested action Reference

Screen is blank The monitor is in  Press any key on the “Understanding power
and power Standby/Suspend keyboard or move the management” on page
indicator is steady mode mouse to restore operation. 2-9
amber or flashing  Check the Power options
White. settings on your computer.

The power The video signal Be sure the video cable is “Connecting and turning
indicator is White, cable is loose or connected with the system on your monitor” on
but there is no disconnected from properly. page 1-3
image. the system or
monitor.
The monitor Adjust the brightness and “Adjusting your monitor
brightness and contrast setting on the OSD image” on page 2-5
contrast are at the menu.
lowest setting.
One or more of This is a If there are more than five Appendix A, “Service
the pixels appear characteristic of the pixels missing, contact the and Support,” on page
discoloured LCD technology and Customer Support Centre. A-1
is not an LCD defect.

 Fuzzy lines in  Image setup has Adjust the resolution settings “Adjusting your monitor
text or a blurry not been on your system to match the image” on page 2-5
image. optimized native resolution for this
monitor: 1920x1080 at 60 Hz. “Manual image setup”
 Horizontal or  Your system
on page 3-4
vertical lines Display Properties
through the setting have not
image. been optimized. Perform automatic image “Selecting a supported
setup. If automatic image display mode” on page
setup does not help, perform 2-9
manual image setup.

When working in the native See the Advanced section

resolution, you may find of your system’s display
additional improvements by properties.
adjusting the Dots Per Inch
(DPI) setting on your system.

The image is not It has not set the  Use ThinkVision Duo “Using the direct access
acceptable when optimum resolution software to optimize the controls” on page 2-5
switching to dual for each mode dual screen operation.
mode  Adjust graphic card
resolution manually.

Chapter 3 Reference information 3-3

Manual image setup
If automatic image setup does not establish the image that you prefer, perform manual
image setup.

Note: Have your monitor powered on for about 15 minutes, until the monitor warms
up.
1. Press at the bottom of the monitor to open the OSD menu.
2. Use or to select and press to access.
3. Use or to select Clock and Phase adjustment.

 Clock (pixel frequency) adjusts the number of pixels scanned by one

Horizontal sweep. If the frequency is not correct, the screen shows vertical
Stripes and the picture does not have the correct width.
 Phase adjusts the phase of the pixel clock signal. With a wrong phase

adjustment, the picture has horizontal disturbances in light picture.

4. When the image no longer looks distorted, save the Clock and Phase
adjustments.
5. Press to leave the OSD menu.

3-4 D22e-20 Flat Panel Monitor User’s Guide

Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 7,
Microsoft Windows 10.
Installing the monitor driver in Windows 7
To install the device driver in Microsoft® Windows 10, do the following:
1. Turn off the computer and all attached devices.

2. Ensure that the monitor is connected correctly.

3. Turn on the monitor and then turn on the computer. Allow your computer to boot

into Windows 7 operating system.

4. From the Lenovo website http://support.lenovo.com/docs/d22e_20, find the

corresponding monitor driver and download it to a PC to which this monitor is

connected (such as a desktop).

5. Open the Display Properties window by right-clicking Start, Control Panel, Hardware

and Sound icon, and then click the Display icon.

6. Click the Change the display settings tab.

7. Click the Advanced Settings icon.

8. Click the Monitor tab.

9. Click the Properties button.

10. Click the Driver tab.

11. Click Update Driver, then click Browse the computer to find the driver program.

12. Select Pick from the list of device driver program on the computer.

13. Click the Have Disk button. By clicking the Browse button, browse and point to the

following path:

X:\Monitor Drivers\Windows 7

(Where X indicates "the folder in which the downloaded driver is located" (such as a

desktop)
14. Select the “D22e-20.inf” file and click the Open button. Click the OK button.

15. Select Lenovo D22e-20 and click Next.

16. After the installation is complete, delete all downloaded files and close all windows.

17. Restart the system. The system will automatically select the maximum refresh rate

and corresponding Colour Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display

quality. Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or

640 x 480 at refresh rate of 60 Hz.

Chapter 3 Reference information 3-5

 Installing the monitor driver in Windows 10

To use the Plug and Play feature in Microsoft Windows 10, do the following:

1. Turn off the computer and all attached devices.

2. Ensure that the monitor is connected correctly.

3. Turn on the monitor and then turn on the computer. Allow your computer to boot into
Windows 10 operating system.

4. From the Lenovo website http://support.lenovo.com/docs/d22e_20, find the

corresponding monitor driver and download it to a PC to which this monitor is
connected (such as a desktop).

5. On the Desktop, move mouse to bottom-left corner of screen, right-click choose

Control Panel, then double click the icon of Hardware and Sound, and then click
Display.

6. Click the Change the display settings tab.

7. Click the Advanced Settings button.

8. Click the Monitor tab.

9. Click the Properties button.

10. Click the Driver tab.

11. Click Update Driver, then click Browse the computer to find the driver program.

12. Select “Let me pick from a list of device drivers on my computer”.

13. Click the Have Disk button. By clicking the Browse button, browse and point to the
following path:

X:\Monitor Drivers\Windows 10

(where X indicates "the folder in which the downloaded driver is located" (such as a
desktop)

14. Select the “D22e-20.inf” file and click the Open button. Click the OK button.

15. In the new window, select Lenovo D22e-20 and click Next.

16. After the installation is complete, delete all downloaded files and close all windows.

17. Restart the system. The system will automatically select the maximum refresh rate
and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display
quality. Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or
640 x 480 at a refresh rate of 60 Hz..

Getting further help

If you still can’t solve your problem, please contact the Customer Support Center. For
more information on contacting the Customer Support Center, please see Appendix A,
“Service and Support,” on page A-1.

3-6 D22e-20 Flat Panel Monitor User’s Guide

Service information
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident,
misuse, abuse, improper installation, usage not in accordance with product specifications
and instructions, natural or personal disaster, or unauthorized alterations, repairs or
modifications.
The following are examples of misuse or abuse and not covered by warranty:
 Images burned on to the screen of a CRT monitor. Burned image is preventable by
utilizing a moving screen saver or power management.
 Physical damage to covers, bezel, base and cables.
 Scratches or punctures on monitor screens.

Getting further help

If you still can’t solve your problem, please contact the Customer Support Center. For
more information on contacting the Customer Support Center, please see Appendix A,
“Service and Support,” on page A-1.

Chapter 3 Reference information 3-7

Appendix A Service and Support
The following information describes the technical support that is available for your product, during
the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty
for a full explanation of Lenovo warranty terms.

Registering your option

Register to receive product service and support updates, as well as free and discounted computer
accessories and content. Go to: http://www.lenovo.com/register

Online technical support

Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during the
warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled
to service at your location. A Lenovo technical support representative can help you determine the
best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until
90 days after the option has been withdrawn from marketing. After that time, the support is
cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for
a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information
available: option name and number, proof of purchase, computer manufacturer, model, serial
number and manual, the exact wording of any error message, description of the problem, and the
hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at
your computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for
Lenovo Support is always available at:
http://www.lenovo.com/support

Country or Region Telephone Number

China 400-990-8888
South Africa 800982393
Argentina 0800-444-2722 (Spanish)
Australia 1300-557-073
Austria 800295730 (German)
Belgium 80076524 (French, Dutch)
Bolivia 800-100-764 (Spanish)

Appendix A Service and Support A-1

Appendix B Notices
Lenovo may not offer the products, services, or features discussed in this document in all
countries. Consult your local Lenovo representative for information on the products and
services currently available in your area. Any reference to a Lenovo product, program, or
service is not intended to state or imply that only that Lenovo product, program, or
service may be used. Any functionally equivalent product, program, or service that does
not infringe any Lenovo intellectual property right may be used instead.
However, it is the user 's responsibility to evaluate and verify the operation of any other
product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc.

1009 Think Place - Building One Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of
express or implied warranties in certain transactions, therefore,this statement may not
apply to you.

This information could include technical inaccuracies or typographical errors. Changes

are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. Lenovo may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time without
notice.

The products described in this document are not intended for use in implantation or
other life support applications where malfunction may result in injury or death to
persons. The information contained in this document does not affect or change Lenovo
product specifications or warranties. Nothing in this document shall operate as an
express or implied license or indemnity under the intellectual property rights of Lenovo
or third parties. All information contained in this document was obtained in specific
environments and is presented as an illustration. The result obtained in other operating
environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The materials
at those Web sites are not part of the materials for this Lenovo product, and use of those
Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment.

Therefore, the result obtained in other operating environments may vary significantly.
Some measurements may have been made on development-level systems and there is no
guarantee that these measurements will be the same on generally available systems.
Furthermore, some measurements may have been estimated through extrapolation.
Actual results may vary. Users of this document should verify the applicable data for
their specific environment.

Appendix B Notices B-1

Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly
recycle their equipment when it is no longer needed. Lenovo offers a variety of programs
and services to assist equipment owners in recycling their IT products. For information
on recycling Lenovo products, go to: www.lenovo.com/recycling

Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor
that is the property of the company, you must do so in accordance with the Law for
Promotion of Effective Utilization of Resources. Computers and monitors are
categorized as industrial waste and should be properly disposed of by an industrial
waste disposal contractor certified by a local government. In accordance with the Law
for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its
PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused
computers and monitors. For details, visit the Lenovo Web site at
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to
the Law for Promotion of Effective Utilization of Resources, the collecting and recycling
of home-used computers and monitors by the manufacturer was begun in October 1,
2003. This service is provided free of charge for home-used computers sold after
October 1, 2003. For details, visit the Lenovo Web site at:
https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.

Disposing of Lenovo computer components

Some Lenovo computer products sold in Japan may have components that contain heavy
metals or other environmental sensitive substances. To properly dispose of disused
components, such as a printed circuit board or drive, use the methods described above for
collecting and recycling a disused computer or monitor.

B-2 D22e-20 Flat Panel Monitor User’s Guide

Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCenter
ThinkPad
ThinkVision

Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of

companies.
Other company, product, or service names may be trademarks or service marks of others.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer. Do
not use the ac power cord for other devices.

Appendix B Notices B-3