Sub: Computer Std.

:12th EC

Chapter: 4Introduction to E Commerce

4.1 Introduction
Here students will undertand meaning of e commerce and application of E commnerce
1. information is available from which of the following sources ?
A Radio B Television
C Newspaper D All of these
2. Website of an educational institute provides information regarding various _____.
A Courses contents B Students
C Faculty D All of these
3. Website of business organization provide information regarding their _____.
A Products B Suppliers
C Banks D both (A) and (B)
4. Last few decades Internet has become very popular among ____.
A individuals B business organizations
C both (A) and (B) D villagers
5. Today, internet is being used by people for _____.
A Shopping B paying bills
C Banking D All of these
6. The use of Internet for conducting any business activities is known as _____.
A E-commerce B F-commerce
C G-commerce D None of these
7. Products like _____are traded online.
A books B gadgets
C tickets D All of these
8. Today many businesses have set up their own _____.
A offices B websites
C farms D factories
9. The major areas of business and commercial activities where E-commerce is widely used today is _____.
A banking and insurance B auction of goods
C marketing and selling D All of these
10. _____was one of the first applications of E-commerce on Internet.
A Scrabble B Facebook
C Bookshops D PlayStore
11. Customers prefer purchasing book via _____.
A internet B physical store
C a mall D banks
12. Online book stores should have _____ on their website.
A Categories B Picture and description
C Price and reviews D All of these
13. In an online book store the search of the book should be by its _____.
A Publisher B Title
C Author D All of these
14. _____ is an online bookstore website.
A www.amazon.com B www.gswan.gov.in
C www.irctc.co.in D None the these
15. _____ is not an online bookstore website.
A ww.amazon.com B www.shopping.indiatimes.com
C www.irctc.co.in D www.bookshopofindia.com
16. An electronic newspaper is also known as _____.
A Elec-Paper B M-Paper
C E-newspaper D E-Paper
17. The electronic newspaper has advantage over the _____.
 A Printed newspaper B Television news
C Radio news D All of these
18. With the advent of _____ technologies, the browser can be set to select the news as internet of the
reader.
A digital B hybrid
C android D analog
19. The Electronic newspaper removes the hassle of _____ process.
A reading B printing
C writing D browsing
20. _____ is an example of E-newspaper.
A Flipkart B Amazon
C Washington Post D Washington DC
21. www.buybookindia.com is an online _____ website.
A government B railway
C newspaper D bookstore
22. An __ is the process of buying and selling products or services to the highest bidder.
A bidding B auction
C selling D buying
23. The _____ auctions have very limited participation of people.
A traditional B physical
C stand alone D small
24. Auctions implemented using Ecommerce technologies are known as _____ auction.
A traditional B physical
C stand alone D online
25. Auction websites provide the platform for both the seller and the _____.
A buyers B bidders
C members D all of these
26. The person who places the product on the websites is known as the _____.
A seller B bidder
C member D none of these
27. The person who bids for a product on the website is known as the _____.
A seller B bidder
C member D none of these
28. To sell an item through an online site, there is a need to _____ with the site.
A sell B buy
C register D have contact
29. _____ of the auction website are required to provider their basic contact information.
A Seller B Bidder
C Member D None of these
30. _____ is an auction website.
A ebay.com B Flipkart.com
C Gswan.gov.in D incomtex.com
31. Various _____ options are provided to the bidder on the auction site.
A payment B selection
C bidding D selling
32. _____ is a not a website for online auction.
A www.onlineauction.com B www.mybids.in
C www.ubid.com D www.flipkart.com
33. _____ is an auction website.
A www.irctc.co.in B www.ubid.com
C www.bsnl.co.in D www.astroved.com
34. Now-a-days many business websites provide their product _____ online over Internet.
A catalogue B images
C videos D All of these
35. The customers select the products from the websites by adding them to an online.
 A box B corner
C shopping cart D file
36. After shopping online the needs to provide _____ details.
A shipping B user
C payment D booking
37. Today _____ can be purchased through Internet.
A groceries B toys
C mobile D all of these
38. Now-a-days some websites provide holiday packages along with _____.
A clothes B airline tickets
C mobiles D toys
39. _____ is the Indian railways website for booking railways tickets.
A Railways.com B Tickets.co.in
C Irctc.co.in D Railtickets.co.in
40. The ticket booked on the Indian railway site is sent to the users mail and is called _____ of the ticket.
A R-copy B Ticket copy
C E-copy D T-copy
41. The booked ticket details is also sent to the users mobile in the form of a _____.
A Mail B Phone Call
C SMS D LMS
42. _____ is the popular site used for marketing and selling.
A www.homeshop18.com B www.flipkart.com
C www.myntra.com D All of these
43. In online billing, companies send their bills through _____.
A E-mail B Fast-Mail
C Slow-Mail D Post
44. The bills can be paid online on the company’s website using _____.
A credit card B debit card
C both (A) and (B) D cheque
45. Example for paying online bills is _____.
A electric bill B BSNL
C food D clothes
46. Educational institutes and universities provide the _____ online.
A results B enrolment forms
C exam schedule D All of these
47. Students can view their ____ using the website from anywhere.
A results B enrolment forms
C exam schedule D All of these
48. Many organizations provide various _____ to be downloaded to use them.
A forms B information
C database D None of these
49. Companies can also get the information about the customers by filling the ___ online.
A forms B informational
C database D None of these
50. After selling the products, companies provide _____ support to the customer. ,
A physical B medical
C online D All of these
51. An online complaint about any sold electronic product is forwarded to the support.
A Doctor B Member
C Engineer D Teacher
52. The online complaint _____ can be tracked online.
A status B support
C maintenance D question
53. Software vendors allow ___customers to download the recent updates of the software.
A legal B licensed
 C permitted D special
54. Hardware vendors allow their customers to download the device _ from their website.
A model B type
C name D driver
55. Another name fro Electronic Banking is _____.
A E-Banking B Internet-Banking
C Net-Banking D None of these
56. _____ banking is the process of conducting the banking transactions over the Internet..
A Online B Offline
C Click D Password
57. With the help of online banking customers can avail the _____ service.
A Check account balance at any time. B Transfer the money from one
account to other.
C Obtain statements fro any credit or D All of these
debit.
58. In online banking customers cannot _____.
A Physically deposit a cheque B Find transaction status
C Pay various bills like telephone, D Request for a cheque book
electricity
59. For online banking the customer is provided with a _____ to logo to the bank site.
A PAN B TIN
C Password D Cheque number
60. The URL of state Bank of India is _____.
A www.sbi.com B www.sbionline.com
C www.statebankofindia.com D www.onlinesbi.com.
61. With online banking, money can be transferred from one _____ to another.
A website B account
C page D file
62. The URL of Central bank of India is _____.
A www.centralbankofindia.com B Wwwcentralbankofindia.co.in
C www.cbofindia.com D www.onlineci.com
63. The URL of Bank of Baroda is _____.
A www.bankofbaroda.co.in B www.bob.com
C www.bobaroda.com D www.onlinebob.com
64. The URL of Indian Overseas Bank is _____.
A www.iob.in B www.iob.com
C www.iob.co.in D www.onlineiob.com
65. The URL of Dena Bank is ____.
A www.denabank.in B www.denabank.co
C www.denabank.co.in D www.onlinedenabank.com
66. In _____ commerce, the business have to complete within a single industry and limited geographical
area.
A conventional B established
C physical D traditional
67. Products that customers prefer to touch, smell or examine are difficult to sell using __.
A M-commerce B Net-banking
C E-commerce D None of these
68. Buyers are hesitant in buying _____ items using the Internet.
A Perishable food items B Expensive jewellery
C High fashion clothes D All of these
69. The arrangement of products, store design and layout is called _____.
A decoration B merchandizing
C mercantile D business
70. A traditional commerce feature is _____.
A Operates within a certain period of B Hiring of sales persons, sales
 time. manager and many more
C Location renting, advertising, D All of these
inventory
71. An E-commerce feature is _____.
A electronic advertisement B E-payment system is followed
C Reduces the per transaction cost D All of these
72. E-commerce _____ the time taken to perform an overall transaction.
A increases B reduces
C browses D None of these
73. _____ in India is experiencing a remarkable growth and successfully changing the way people transact.
A M-commerce B Net-Banking
C E-commerce D None of these
74. _____ has opened up new horizons and opportunities for millions of people.
A M-commerce B Net-Banking
C E-commerce D None of these
75. Because of Internet, a drastic change is observed in the lifestyles of ___ parts of India.
A urban B rural
C society D modern
76. _____ is the key factor for the growth of E-commerce in India.
A The growth of technology facility B Increase in use of much wider
product range
C Evolution of the online marketplace D All of these
77. The penetration of E-commerce is _____ in India as compared to the other countries.
A low B high
C not so good D None of these
78. _____ is not an online store.
A Flipkart B ebay
C Amazon D Railway
79. Online retailers have also started offering a _____ option, which is most preferred method in India.
A Cheque-on-delivery B Cash-on-delivery
C Card-on-delivery D All of these
80. Almost _____ of Indian E-commerce business uses cash-on-delivery mechanism.
A 50% B 60%
C 80% D 100%
81. For the consumer, _____ makes it easy to reject products at the point of delivery.
A Cheque-on-delivery B Cash-on-delivery
C Card-on-delivery D All of these
82. _____ sales would rise in the coming years with the availability of faster broadband services and new
applications.
A M-commerce B Net-banking
C E-commerce D None of these
4.2 Advantages of E commerce
Students will understand why there is increase in E commerce activity.
83. Using E-commerce, a customer can purchase any product anywhere anytime and conduct business
_____.
A 24¿ 7 B 48¿ 7
C 12¿ 12 D 21¿ 12
84. The cost of opening a physical store is very _____ as compared to doing business on Internet.
A low B high
C not so good D None of these
85. ___ coverage can be reached through creating a website and uploading it on Internet.
A International B Universal
C Large-scale D Global
86. _____ gives better and quicker customer service.
A M-commerce B F-Banking
 C E-commerce D L-commerce
87. The use of _____ which helps people to exchange information has changed the way organizations
internet.
A E-mail B Slow-mail
C Fast-mail D M-mail
88. E-commerce allows customers to visit the same store virtually with only a few _____.
A steps B jumps
C skips D clicks
89. With the help of E-Commerce, the speed of business transactions _____ significantly.
A increases B decreases
C slows down D moves forward
90. E-commerce provides _____ benefit to the society.
A Buy from home, office or any place. B Less travelling to purchase a
product
C Health care services D All of these
91. _____ is one of the benefits given to the society by E-commerce.
A Security B Distance Learning and Education
C Trust D Privacy
4.3 Disadvantages of E commerce
Students will understand disadvantages of E commerce.
92.
93. _____ is a limitation of E-commerce.
A Security B Privacy
C Lack of trust D All of these
94. A primary concern in E-commerce is _____.
A security B privacy
C lack of trust D initial cost
95. The unwanted mails are called _____.
A e-mail B promotions
C spam D frauds
96. Using Internet has a serious issue of where information might be intercepted by _____.
A friends B colleagues
C hackers D groups
97. In E-commerce, _____ frauds result into financial loss to the customer.
A financial B business
C investment D credit card
98. Internet / E-commerce needs protection from _____.
A hackers B viruses
C transaction risks D All of these
99. Perishable products like _____ are not preferred to be purchased online.
A fruits B vegetables
C clothes D both (A) and (B)
100.E-commerce is dependent on _____ and any problem in the connectivity causes business risk.
A the business owner B internet
C online stores D banks
4.4 Different Business models
Students will understand about B2C, B2B, C2C etc.
101._____ refers to business and organizations that sells products or services to consumers over the Internet
using websites.
A B2C B B2B
C C2C D C2B
102.In _____ business models the sellers can sell products directly to consumers.
A B2C B B2B
C C2C D C2B
103.Apart from online retailing, __ business model also includes services like online banking services.
 A B2B B B2C
C C2C D C2B
104.Example of a _____ website is amazon.com.
A B2B B B2C
C C2C D C2B
105._____ is an example of B2C website.
A Rediff.com B fabmart.com
C flipkart.com D All of these
106.Full form of eBooks is _____.
A Example Books B E-commerce Books
C Electronic Books D None of these
107.Full form of ISBN is _____.
A International Standard Book B Indian Standard Book Number
Number
C Indian standard Book Numeral D None of these
108.The selected book on the online book store gets added to the shopping.
A Bag B basket
C Cart D bin
109.To confirm the order on a website, press the _____ button.
A Payment B select
C pay order D place order
110.In the shopping _____ the quantity of the product can be changed.
A Bag B basket
C Cart D bin
111._____ refers to E-commerce activities between different business partners.
A B2B B B2C
C C2C D C2B
112.__ enables the businesses to form E-relationship with their suppliers, distributors and agents.
A C2C B B2C
C B2B D C2B
113.The manufacturer using _____ can quickly communicate to the supplier.
A C2C B B2C
C B2B D C2B
114.In _____ both the seller and the buyer are business entities.
A C2C B B2C
C C2B D B2B
115.With the help of B2B, the companies can improve the activities like _____.
A Supplier management B Inventory management
C Payment management D All of these
116.B2B is effective for effectively managing _____.
A Just-in-time delivery B Supply chain
C Procurement D All of these
117.Commodity.com is an example of a _____ model of website.
A C2C B B2C
C B2B D C2B
118.Tradeindia.com is an example of a _____ model of website.
A C2C B B2C
C B2B D C2B
119.__refers to E-commerce activities involving transaction between among the consumers.
A C2C B B2C
C B2B D C2B
120._____ websites enables the consumers to directly deal with each other through online auction and
advertisements.
A B2C B C2C
C B2B D C2B
121. _____ deals directly without the involvement of third party.
A B2C B C2C
C B2B D C2B
122.Any Internet user can become a vendor or purchaser at _____ websites.
A B2C B B2B
C C2C D C2B
123. Auctions sites are good example of _____ model.
A B2C B B2B
C C2C D C2B
124. Example of C2C website is _____.
A ebay.com B OLX.com
C Quikr.com D All of these
125. Full form of B2C is _____.
A Business to Customer B Business to Consumer
C Books to Consumer D Book of Clients
126.Full form B2B is _____.
A Business to Business B Business to Books
C Business to Big Business D None of these
127.Full form of C2C is _____.
A Customer to Consumer B Consumer to Consumer
C Client to Consumer D Client to Customer
128._____ involves reverse auctions.
A B2C B B2B
C C2C D C2B
129.__is a website model where consumers determine the prices of the products or services.
A B2C B B2B
C C2B D C2C
130.Bidstall.com is an example of _____ websites.
A B2C B C2B
C B2B D C2C
131.JeetLe.in is an example of _____ websites.
A B2C B B2B
C C2B D C2C
132. Full form of G2B is _____.
A Governance to Big Business B Government to Business
C Governance to Business D Government to Big Books
133. Full form of G2C is _____.
A Government to Citizen B Government to Consumer
C Government to Customer D Government to Client
134. Full form of G2G is _____
A Gujarat to Government B Government to Gujarat
C Government to Government D Government to Governance
135.Full form of GSWAN is _____.
A Gujarat State Wide Area Network B Government State wide Area
Network
C Gujarat Service Wide Area Network D Government Schemes Wide Area
Network
136._____ refers to the services and information provided by the government to the business organizations.
A G2B B G2C
C G2G D G2E
137.A business organization can get all information to business policies from _____ websites.
A G2C B G2B
C G2G D G2E
138.Various forms can be filled on _____ website and submitted to the related government office.
A G2G B G2C
 C G2B D G2E
139._____ is the website of the income tax department of Government of India.
A www.incometax.gov.in B www.incometaxindia.gov.in
C www.incometaxofindia.gov.in D All of these
140.The income tax of government of India is an example of _____ website.
A G2E B G2C
C G2G D G2B
141._____ and _____ websites are part of E-governance.
A G2B B G2C
C G2E D Both (A) and (B)
142.The __ business model provides good and effective services to the individual citizen.
A G2B B G2C
C G2G D G2E
143.The _____ website provides information regarding government departments, welfare schemes,
application forms for the citizens.
A G2B B G2G
C G2C D G2E
144.The Gujarat government has developed its own network called the _____.
A Gujarat State Wide area Network B Government State Wide Area
Network
C Gujarat Service Wide Area Network D Government Schemes Wide Area
Network
145.The GSWAN website is _____.
A www.gswan.gov.in B www.gswan.co.in
C www.gswan.com D www.gswan.in
146._____ refers to online non-commercial communication between the Government agencies and
Government department.
A G2B B G2G
C G2C D G2E
147.The sharing of information on _____ website helps in reducing IT costs.
A G2C B G2B
C G2G D G2E
148._____ and _____ E-commerce models are the most widely used models.
A B2C and B2B B G2G and C2C
C B2B and G2B D C2C and B2C
149.In _____ E-commerce model, the consumers are the companies.
A B2C B B2B
C C2B D C2C
150.In _____ E-commerce model, the consumers are individuals.
A B2C B B2B
C C2B D C2C
151.Which of the following is a disadvantage of E-commerce?
A Speed B Privacy
C Improved customer service D Conduct business 24 ¿ 7
152.Which of the following is not an advantage of E-commerce?
A Lower cost B No geographical limitations
C Conduct business 24 ¿ 7 D Lack of trust
Textual Exercise
1. Which of the following is an example for online bookstore?
A Amazon B irctc
C Gmail D yahoo
2. Which of the following is newspaper that exists on the Internet in digital form?
A I-newspaper B Internet – newspaper
C www-newspaper D E-newspaper
3. Which of the following is the process of buying and selling products by offering the customers to bid the
price?
A Marketing B Auction
C Bookshop D Booking
4. Which of the following is known as the process of conducting the banking transactions over the
Internet?
A Auction B Bidding
C Net banking D www-banking
5. Which of the following is a feature of traditional commerce?
A Operates within a certain period of B Advertising of the product is done
time or during business hours. electronically.
C E-payments systems are used for D Customers can browse through
receiving payments. products and offers.
6. Which of the following is a feature of E-commerce?
A Operators within a certain period of B No sharing of information with
time or during business hours. competitors. .
C Location renting or purchasing. D Advertising of the product is done
electronically.

7. Which of the following is not an advantage of E-commerce?

A Lower cost B Conduct business 24 ¿ 7
C Security D No geographical limitations
8. Which of the following is a disadvantage of E-commerce?
A Privacy B Improved customer service
C Speed D Conduct business 24 ¿ 7
9. Which of the following E-commerce business model refers to business and organizations that sell
products or services to consumers over the Internet using websites?
A Business to Consumer (B2C) B Business to Business (B2B)
C Consumer to Business (C2B) D Government to Business (G2B)
10. Which of the following E-commerce business model refers to activities between different business
partners?
A Government to Business (G2B) B Consumer to Business (C2B)
C Business to Business (B2B) D Business to Consumer (B2C)
11. Which of the following is a good example of C2C model?
A Auction sites B E-newspaper
C Online purchasing D Information services
12. Which of the following E-commerce business model refers to E-commerce activities involving
transactions between and among the consumers?
A Government to Business (G2B) B Consumer to Consumer (C2C)
C Business to Business (B2B) D Business to Consumer (B2C)
13. Which of the following E-commerce business model involves reverse auctions where the consumers
determine the prices of the products or services?
A Consumer to Business (C2B) B Business to Business (B2B)
C Consumer to Consumer (C2C) D Government to Business (G2B)
14. Which of the following e-commerce business model is also a part of E-commerce?
A Business to Business (B2B) B Consumer to Business (C2B)
C Consumer to Consumer (C2C) D Government to Citizen (G2C)
15. Which of the following E-commerce business model refers to online non-commercial communication
between the Government agencies, organizations and department with other Government agencies,
organizations and departments?
A Business to Business (B2B) B Consumer to Business (C2B)
C Government to Government (G2G) D Consumer to Consumer (C2C)