Null 4
Null 4
By
K.T. Gunathilaka
MF/2011/3013
July 2016
of University of Ruhuna
I am greatly indebted to my dear parents for their support, care and courage
during my study. I am so grateful my dear parents. My sincere gratitude further
goes to my dear parents, brothers and sisters and all friends for fellowship for
spiritual and moral support. And I also thank my management staff in my work
place for given freedom, time and courage for complete this piece of work
ii
Dedication
iii
Table of Contents
iv
CHAPTER III ...................................................................................................... 14
METHODOLOGY .............................................................................................. 14
3.0 Introduction ..................................................................................................... 14
3.1 Research design ..................................................................................................... 14
3.2 Data collection ....................................................................................................... 14
3.2.1 Data collection method ................................................................................... 14
3.2.2 Study population.............................................................................................. 14
3.2.3 Sampling method and sample size .................................................................. 15
3.3 Data analysis and presentation. ........................................................................... 15
3.4 Inventory Management and Financial Performance Indicators ...................... 16
3.4.1 Inventory Turnover Ratio (ITR) ..................................................................... 16
3.4.2 Average Age of Inventory (AAI) ..................................................................... 16
3.4.3 Gross Margin................................................................................................... 16
3.4.4 Net Profit Margin (NP) ................................................................................... 17
3.5 Summary of chapter ............................................................................................. 18
CHAPTER IV ...................................................................................................... 19
DATA ANALYSIS AND INTERPRETATION ................................................ 19
4.0 Introduction ........................................................................................................... 19
4.1 Inventory and profitability of selected companies ............................................. 19
4.1.1. Average Raw materials, WIP and Finished goods over last years ............... 19
4.1.2 Average Gross Margin and Net Margin ......................................................... 20
4.1.3. Measurement of inventory management ....................................................... 21
4.2 Relationship between inventory management and financial performance 24
4.3 Findings of Regression Analysis ................................................................... 25
4.4 Summary of the chapter ....................................................................................... 26
CHAPTER V ........................................................................................................ 27
CONCLUSIONS AND RECOMMENDATIONS ............................................ 27
5.0 Introduction ..................................................................................................... 27
5.1 Key findings ..................................................................................................... 27
5.2 Conclusion........................................................................................................ 27
REFERENCES..................................................................................................... 29
v
APPENDICES ...................................................................................................... 30
vi
List of Tables
vii
List of Figures
viii
List of Acronyms
CA Current Assets
CL Current Liabilities
GM Gross Margin
NP Net Profit
WC Working Capital
ix
Declaration
I hereby declare that this dissertation is my own work and effort and that, to the
written by another person nor material which has been accepted for the award of
any other degree or diploma of the university or other institute of higher learning,
Date: 14.07.2016
x
Certification
____________________________
Supervisor
University of Ruhuna
____________________________
University of Ruhuna
xi
Abstract
xii
CHAPTOR I
INTRODUCTION
WC is the difference between Current Assets (CA) and Current Liabilities (CL).
Having CA provides insight about company’s liquidity. Liquidity is the length of time
until assets are converted to cash. It is an indicator of company’s ability to meet
financial obligations. The less liquid of the company is the lower its financial
flexibility to settle promising investment and expenses, and greater its risk of failure.
So inventory is a main component part of the WC and it is main expenses of
manufacturing firms in Sri Lankan context. Inventories refer goods held for sale as
part of a company’s normal business operations or goods acquired for sale. Inventory
represents one of the most important assets that most businesses process, because the
turnover of inventory represents one of the primary sources of revenue generation and
subsequent earnings for the company’s shareholders.
Inventories are the current assets which are expected to be converted within a year in
the form of cash or accounts receivables. Thus, it is a significant part of the assets for
the business firms. Actually, inventories are the goods that are stocked and have a
1
resale value in order to gain some profit. It shows the largest costs for the trading
firms, wholesalers and retailers. According to Vipulesh Shardeo (2015, p.01)
normally, inventory consists of 20-30% of the investment of the total investment of
the firm. Thus, it should be managed in order to avail the inventories at right time in
right quantity. Inventory refers to the stock of the resources which are held to sales
and/or future production. It can be also viewed as an idle resource which has an
economic value. So, better management of the inventories would release capital
productively. Inventory control implies the coordination of materials controlling,
utilization and purchasing. It has also the purpose of getting the right inventory at the
right place in the right time with right quantity because it is directly connected with
the production. This implies that the profitability of the firm is directly or indirectly
affected by the inventory management.
According to Buffa and Sarin (2007) there are several reasons for keeping inventory.
Too much stock could result in funds being tied down, increase in holding cost,
deterioration of materials, obsolescence and theft. On the other hand, shortage of
materials can lead to interruption of products for sales; poor customer relations and
underutilized machines and equipment.
Inventories refer the finish goods, work in progress (WIP) and raw materials (RM)
normally. Most of businesses in Sri Lanka manage their inventory to gain strategic
benefits. To take a more benefits on inventory Company use several technics to
manage inventory. Most popular technics is Economic Order Quantity (EOQ) Model
in Sri Lanka context.
Colling (1990) argue that in the United States of America and other Western countries,
improvement in productivity was achieved through reducing the direct manufacturing
labour expenses cost per unit of output. This strategy was justifiable because of the
high labour content in many manufactured products. However, the ratio of unit cost
due to labour has constantly decreased in recent years. Even large manufacturing
firms, such as the United States (US) auto assemblers, purchase up to 60 percent of
the value of the product. This implies that management of raw materials inventories is
an area that shows great promise for productivity improvement. Japanese firms earned
more deserved attention in the mid-to late 1980s due to their notable performance on
quality and inventory management. The constant alert of the bar code being scanned
at a check out lane shows a pillar of modern system of inventory management stock
tracking. In the earliest days of shop keeping, merchants write down procurement or
2
they looked at how many units where gone at the day’s end and then did their best to
forecast future needs. The key skills where experience and intuition, but it remain an
imperfect method, even when applied to operations that where quite small by today’s
standards (Miller, 2010).
In this paper, all listed manufacturing companies at Colombo Stock Exchange (CSE)
of Sri Lanka are taken for the analysis. All company is Public Limited companies. In
the manufacture industry there are lots of inventories at different stages. So after
various discussions and analysis can see that really there is any impact of the
inventory management over the financial statement of the firm or not.
3
inventories. Because of the large size of the inventories maintained by firms, a
considerable amount of funds is required to be committed to them. It is therefore
absolutely imperative to manage inventories efficiently and effectively in order to
avoid unnecessary investments. A firm neglecting the management of inventories will
be jeopardizing its long run profitability and may fail ultimately. The reduction in
excessive inventories carries a favorable impact on the company’s profitability.
Therefore firms have to manage inventory in correct manner for maximize
organizational performance.
The other thing is there are lots of techniques to manage inventory. But what is the
most useful and suitable techniques to reduced cost not clear. In this study decide
what the most applicable inventory management technics is in Sri Lankan context.
Therefore, this study examines the effect of inventory management system on
profitability.
Objectives are,
1. To find out the impact of inventory management on financial performance in
manufacture firm in Sri Lanka.
2. To find out relationship between inventory management and financial
performance in the manufacturing companies
3. To identify existing inventory management techniques in manufacturing
companies.
1.3 Methodology
This research belongs to descriptive research design which used prior knowledge
about the problem situation. In this research, secondary data collection methods are
used to collect data. The secondary data is gathered from published journals,
4
published books and articles and some reliable websites. After collecting data from
the sources we correlate the inventory turnover with profitability of the firm using
correlation concept. We will find the Pearson correlation coefficient and analyze it to
show the impact of inventory management on the profitability of the firm.
1.5 Limitation
This study is based on only all public limited manufacturing companies at CES
among all large and medium scale manufacturing firm in Sri Lanka. So it may reflect
some partial view. In this study is considered only five years as the period of time
commencing from 2011-2015 and it is a short time period. Also, inflation is the most
crucial factor for financial terms. So, it is not considered in any type of interpretation.
Correlation technique is used as statistical tools to interpret the data. Mainly this
research based on secondary data so it effect to more limitation on data collection
5
The fourth Chapter is findings and suggestion that presents and discuss the findings of
the study. The findings serve to reinforce the existing knowledge proven about the
relationship between inventory management and performance of manufacturing firm
in Sri Lanka. The fifth Chapter is conclusions that contains summary of the study
findings, conclusions, recommendations and suggestions for further studies. It
includes the summary of the study findings, conclusions and recommendations were
done in accordance to study objectives.
6
CHAPTOR II
LITERATURE REVIEW
2.0 Introduction
Traditionally the academic literature on inventory focuses on production and
replacement as the principal determinants of inventory policy and management. In
here mainly focuses ordering cost and holding cost characterizes the approach of
Economic Order Quantity (EOQ) model represented inventory management. But In
recent years, buildup new concepts had been developed of Operations Management.
These more concept that Management oriented are material requirements planning
system (MRP), just – in- time (JIT) and ERP methods. Those new concept play more
important role in competitive business environment to determine optimal inventory
level.
Economic Order Quantity (EOQ) is the cost of inventory that -minimizes the total
cost of inventory management that has long been the most widely used inventory
model. Its popularity is due to a combination of simplicity and wide applicability.
First introduced in 1913 by Ford W. Harris, an engineer with the Westinghouse
Corporation it has continued to be a key tool of inventory management for nearly a
century. But still R.H. Wilson is given credit for his early in- depth analysis of the
model (Arsham, 2006). The model is also known as the Wilson EOQ model.
7
Figure 2.1: EOQ with Constant Demand 1
Source: International Journal of Innovative Science
Muckstadt et al., (2010) discussed that EOQ model was determined by minimizing the
total annual cost incurred by the company by virtue of its ordering cost and carrying
cost. The expression for total annual cost is:
Q = 2DCo/Ch
8
D = annual demand
Co = ordering/setup costs
According to the Van Horne (1989), a company should introduce policies to reduce
lead time, regulate usage and thus minimize safety status. Therefore the finance
manager should ensure that only an optimum amount is invented in inventory to
achieve the trade of between profitability and liquidity (Pandey 1995). Materials
management is there a managerial process of counting planning, coordinating, control,
monitoring and motivation. Dave Plasecki (2001) defines EOQ model as an
accounting formula that determines the point at which the combination of order costs
and inventory costs are the least. EOQ is the number of units that a company should
add to inventory with each order to minimize the total cost of inventory, such as
holding costs, ordering costs and stock out costs. EOQ is used as part of continuous
review system in which the level inventory is monitored at all times and fixed
quantity is ordered each time the inventory reaches a specific reorder point (Lysons,
2012).
9
emphasizes that production should create items that arrive when needed, neither
earlier nor later.
Quick communication of the consumption of old stock, which triggers new stock to be
ordered, is key to JIT and inventory reduction. This saves warehouse space and costs.
The basic philosophy of JIT is that inventory is defined as waste. The technique was
first used by Ford motor company. It was subsequently adopted and publicized by
Toyota Motor Corporation of Japan in the 1950s.
MRP system is defined as product- oriented computerized technology aimed at
minimizing inventory and maintaining delivery schedules. It relates the dependent
requirements for materials and components comprising an end product to time periods
over planned horizon on the basis of forecasts provided by marketing and sales and
other input information (Lysons and Gillingham, 2003). This system is based on the
recognition that demands for an item may be dependent on the demand for other
inventory items. The emphasis is on the end product into which related parts are
incorporated. The inventory quantities required are specified on the basis of future
demand. The demand for inventory items is precisely determined from the master
production schedule for the end products. The operation of a lean inventory system
such as JIT and MRP result in relatively low inventory levels. The warehousing costs
and material handling costs are significantly reduced. This increases return on assets
through decreased conversion costs.
According to Likert (2003) there are two main ways to improve performance:
improving the measured attribute by using the performance platform more effectively,
or by improving the measured attribute by modifying the performance platform,
which in turn allows a given level of use to be more effective in producing the desired
output. Performance can be measured by obtaining the magnitude of a quantity, such
as length or mass, relative to a unit of measurement, such as a meter or a kilogram.
10
According to Halachmi, A, & Bouckart G. (2005); argued that financial ratios are
useful indicators of a firm's performance and financial situation. Most ratios can be
calculated from information provided by the financial statements. Financial ratios can
be used to analyze trends and to compare the firm's financials to those of other firms.
In some cases, ratio analysis can predict future bankruptcy.
Huson and Nanda (1995) proved that the improvement of inventory turnover led to an
increase in earnings per share.
Additional evidence from Belgium is provided by Boute et al. (2004), who found no
overall decrease of inventory ratios despite any increased focus on inventory
reduction.
Boute et al. (2006), who concluded that companies with very high inventory ratios
have more possibilities to be bad financial performers.
This is consistent with the findings of Shin and Soenen (1998), which reported a
strong negative relation between the cash conversion cycle and corporate profitability
for a large sample of public American firms.
Chen et al. (2005) by examining how the market values the firms with respect to their
various inventories policies, reported that firms with abnormally high inventories
have abnormally poor stock returns, firms with abnormally low inventories have
ordinary stock returns while firms with slightly lower than average inventories
perform best over time.
11
Furthermore, in a more recent study, Shah and Shin (2007) examined the empirical
associations among three constructs – inventory, IT investments and financial
performance – using longitudinal data that span four decades, where they conclude
that reducing inventories has a significant and direct relationship with financial
performance.
Dimitrios P. Koumanakos, (2008) prove that results obtained are less noisy while
performance gains and losses can be more plausibly linked to the strategy of
inventory policy and in the majority of sectors (food, textiles and chemical) and years
under investigation the relationship between profitability and inventory management
is negative and statistically significant at least at 10 per cent level of significance.
12
Japanese firms earned more deserved attention in the mid-to late 1980s due to there
notable performance on quality and inventory management. The constant alert of the
bar code being scanned at a check out lane shows a pillar of modern system of
inventory management stock tracking. In the earliest days of shop keeping, merchants
write down procurement or they looked at how many units where gone at the day’s
end and then did their best to forecast future needs. The key skills where experience
and intuition, but it remain an imperfect method, even when applied to operations that
where quite small by today’s standards (Miller, 2010).
(Arnold, 2000). In Nigeria, the size of industry, small, medium, and large scale has a
significant effect on both the numerical strength of staff and level of involvement in
inventory management of both raw material and the finished product. The type of
inventory system in practice in any organization depends on many factors among
which are economic stability of the place, infrastructural facilities available,
transportation network and many more which are called constraints.
13
CHAPTER III
METHODOLOGY
3.0 Introduction
This chapter presents the research methodology which include; Research design, Data
collection method, study population, study sample, method of data collection, data
processing and data analysis.
14
it is a Large Scale firm. These manufacturing firms represent various industries such
as food and beverage, textiles, consumer goods and gems.
The researcher used a sample size of 35 respondents because as it was large enough or
the study to obtain reliable information. The study determined the sample size of the
respondents by using the following formula.
P= (F/N) x n.
Where;
N = Total population.
15
3.4 Inventory Management and Financial Performance Indicators
3.4.1 Inventory Turnover Ratio (ITR)
Kohler defines inventory turnover as “a ratio which measures the number of times a
firm’s average inventory is sold during a year”.
This ratio indicates the number of times the inventory has been converted into sales
during the period. Thus it evaluate the efficiency of the firm in managing its
inventory.it is calculated by dividing the cost of goods sold (COGS) by average
inventory.
𝐶𝑂𝐺𝑆
𝐼𝑇𝑅 =
𝐴𝑣𝑒𝑟𝑎𝑔𝑒 𝑖𝑛𝑣𝑒𝑛𝑡𝑜𝑟𝑦
The average inventory is simple average of the opening and closing balances of
inventory. (Opening+ Closing balances / 2). In certain circumstances opening balance
of the inventory may not be known then closing balance of inventory may be
considered as average inventory.
High inventory turnover ratio represents good inventory management since it implies
rapid movement of merchandise to lower inventory investment
𝐴𝑣𝑒𝑟𝑎𝑔𝑒 𝐼𝑛𝑣𝑒𝑛𝑡𝑜𝑟𝑦
𝐴𝐴𝐼 = 𝑋365
𝐶𝑂𝐺𝑆
Or
𝐼𝑇𝑅
𝐴𝐴𝐼 =
365
16
𝐺𝑟𝑜𝑠𝑠 𝑝𝑟𝑜𝑓𝑖𝑡
𝐺𝑟𝑜𝑠𝑠 𝑀𝑎𝑟𝑔𝑖𝑛𝑒 = 𝑋100
𝑆𝑎𝑙𝑒𝑠
𝑁𝑒𝑡 𝑃𝑟𝑜𝑓𝑖𝑡
𝑁𝑃𝑀 = 𝑥 100
𝑇𝑜𝑡𝑎𝑙 𝑅𝑒𝑣𝑒𝑛𝑢𝑒
Quantitative and qualitative analysis method is used for this study. Quantitative data
analysis was helpful in data evaluation because it provided quantifiable and easy to
understand results. Quantitative data was analyzed through descriptive statistics in the
form of frequencies tallies and percentages. The statistics were being generated using
statistical package for social sciences (SPSS) and data obtained was communicated
through pie charts and tables. Qualitative data collect by using questionnaire.
Data was analyzed using mean, standard deviation, frequency tables, percentages, and
Pearson correlation and regression analysis.
17
3.5 Summary of chapter
This chapter describe about how did formulated the research question, objectives, and
hypotheses and data collection method and sampling method and analytical
techniques. In here mainly mention that approach and procedure adopted by
researcher in describing, explaining and predicting a given phenomena.
18
CHAPTER IV
4.0 Introduction
This chapter presents and discuss the findings of the study. The findings serve to
reinforce the existing knowledge proven about the relationship between inventory
management and performance of Manufacture firms in Sri Lanka.
The chapter involves presentation, analysis and interpretation of the study results.
Data presented, analyzed and interpreted according to the research objectives.
4.1.1. Average Raw materials, WIP and Finished goods over last years
All companies that included in to the sample are listed at CSE under the
manufacturing firm category and it included firm in the various sector such as food
and beverage, chemicals and domestic product. In here some companies have lots of
inventories such as ROM, WIP and Finished goods but some are not so. Retaining and
maintaining stock quantity is changes according to their nature of the firm. As an
example diamond manufacturing company not maintain huge quantity but their stock
value is high because that product are expensive in the current market. Some
manufacturing firms having mostly Row materials than other inventory for complete
the order requirements only. In here packing materials and other base compound is so
important and sometime have a little buffer stocks because changing the planning
productions.
This draft displays the total inventories such as ROM, WIP and Finish goods having
the total companies throughout from 2013 to 2015.
19
8,000,000,000.00
7,000,000,000.00
6,000,000,000.00
5,000,000,000.00
4,000,000,000.00
3,000,000,000.00
2,000,000,000.00
1,000,000,000.00
-
2013 2014 2014
20
25
20
15
10
0
2013 2014 2015
AGM ANP
21
120
100
80
60
40
20
0
2013 2014 2015
AITR AAAI
22
The study sought to find out the impact of inventory management on financial
performance of manufacturing firms in Sri Lanka. The study covered all the listed
manufacturing companies at CSE under manufacturing firm category. The secondary
data was obtained from published annual report on web side of CSE. Summary of
frequencies, means and standard deviations was obtained and analyzed through a
computer SPSS Package. Total number of respondent is 90 and table 1 show
minimum statistic of ITR as -0.52 by Blue Diamonds Jewellery Worldwide PLC
because it’s inventory become sales slowly. Maximum statistic shows for AAI as 3.09
for ITR minimum company which blue diamonds jewellery worldwide PLC.
Table 1 shows the descriptive statistics of the inventory management via financial
performance, with a mean response of 0.7098 and std. deviation of 0.34221 for ITR
and a mean response of 1.2045 and std. deviation of 0.33834 for GM and number of
respondents (90). For AAI mean value is 1.8529 and std. deviation is 0.34195 and for
NP mean is 0.7727 and std. deviation is 0.52755.By careful observation of standard
deviation values, there is no much difference in terms of the standard deviation scores.
This implies that there is about the same variability of data points between the
dependent and independent variables.
23
4.2 Relationship between inventory management and financial performance
Table 4.2; Result of Correlation Analysis 1
ITR GM AAI NP
Pearson
1
Correlation
ITR
Sig. (2-tailed)
N 88
Pearson
-.222* 1
Correlation
GM
Sig. (2-tailed) .042
N 84 86
Pearson
-1.000** .221* 1
Correlation
AAI
Sig. (2-tailed) .000 .044
N 88 84 88
Pearson
.150 .512** -.152 1
Correlation
NP
Sig. (2-tailed) .164 .000 .160
N 87 85 87 89
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
Source: Cell Contents of SPSS Package
Table 2; is the Pearson correlation coefficient for inventory management and firm’s
financial performance. The correlation coefficient shows -.222 for ITR with GM. This
value indicates that correlation is significant at 0.05 level (2tailed) and implies that
there is a negative relationship between inventory management and financial
performance. The AAI correlated with GM positively, the correlation coefficient
shows as .221 at 0.05 significant level.
The correlation coefficient shows 0.150 for ITR with NP and it indicates that positive
correlation between Inventory management and financial performance. NP and AAI
correlation is -0.152 and it implies that there is a negative relationship between
inventory management and financial performance.
24
4.3 Findings of Regression Analysis
The objective of this study is to investigate the casual relationship between inventory
management and financial performance. For this purpose, both models were
developed to examine the combined influence of independent variables on GM and
NP respectively by using multiple regression technique.
Table 3; shows regression coefficients and their statistical significance, of two models
namely Model 1 and Model 2. Results of both models were found statistically
significant. Model 1 accounted for approximately 4.9% of the variation of GM
(F=4.199, p <.044) and 6.8% variation of NP is explained in Model 2 (F=3.144, p
<.048). The ANOVA result for all variables indicates that there was a highly
significant relationship between the variables at F = 4.199 and P = 0.044 in model 1
and F=3.144 and P=0.048 in model 2. This implies that there is a strong relationship
between the two variables and the performance of the procurement function of
manufacturing companies in the Sri Lanka
The results indicate that AAI positively statistical significant at 5% level in explaining
financial performance in models 1 and AAI negatively statistical at 5% level in
explaining financial performance in model 2 respectively . This model 1 indicates
that AAI were correlated with GM at higher profitability and model 2 indicates that
AAI were correlated with NP at lower profitability.
The regression coefficients of ITR relating to GM and NP are -18.358 and -0.842
respectively in model 1 and 2. Thus, this confirms negative association with ITR and
25
financial performance at 5% significant level. This implies that increase of inventory
turnover will lead to realization of profit maximization objective.
Questionnaire sent to respondents by using E-Mail facility and received reply of 80%
among total respondents. In here some companies not use any inventory management
techniques or system and mostly used EOQ model some company for manage their
inventory. In addition to EOQ Model Company used JIT system for inventory control.
26
CHAPTER V
5.0 Introduction
This chapter contains summary of the study findings, conclusions, recommendations
and suggestions for further studies. The summary of the study findings, conclusions
and recommendations were done in accordance to study objectives as follows.
5.2 Conclusion
This study examined the relationship between inventory management and
organizational performance in manufacturing firms in Sri Lanka. Its major objectives
are to investigate relationship between inventory management and financial
performance and find out the effect of inventory management on financial
performance. These objectives were guided by three research questions and one
hypotheses. The researcher questions and hypothesis were linked to existing theories
and views on inventory management. Data for examining the research hypothesis
were obtained through secondary sources such as annual report and other related
articles to sample of 30 respondent companies under study. The data collected were
adequately analyzed and presented in tabular forms, and accurate interpretation drawn
from them. SPSS techniques were used in the analysis of the data and testing the
hypothesis at 0.05 significant levels. The finding that emerged from the study showed
a significant relationship between effective inventory management system and
organizational performance. The research found out the EOQ model is the mostly
usable techniques for inventory management after mail result.
27
The negative relationship between inventory management and financial performance
implied by Ronald, H. (1999), who reported that inventory exists for this reason alone,
the relevance of the decision to be made. Carrying, holding or possession costs. These
include handling charges, labour and operating costs, insurance premium, breakage,
pilferage, obsolescence, taxes and investment or opportunity costs. In short any cost
associated with having as opposed to not having inventory is included. Other costs
may include ordering costs, or purchase costs, set-up costs, stock out and price
variation costs.
Implications
Results verified by the SPSS not confirm the existence of a robust linear relationship
Therefore, another parametric or a non-parametric model is needed to describe this
relationship in the manufacturing firms. This research is based on firm-specific financial data
got from primary sources, it has certain limitations that can be addressed in future research
using more detailed data sets.
Future research examining whether or not the reported in the financial statements earnings
and inventory levels under the various sector are manipulated would lead to a better
understanding of the relationship.
28
REFERENCES
29
APPENDICES
Dear Sir/Madam
Thank you very much for giving your precious information to the research.
Yours,
Sincerely,
Thilini Gunathilaka K.
University of Ruhuna,
Matara.
30
Questionnaire
Yes No
Yes No
31