Job Description
Handling Agent
Reports to: Supervisor
Location: Luanda, Angola
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-
critical logistics services at over 250 locations in 58 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
To perform the designated duties assigned as per departmental requirements and perform any other servicing
duties including sanitizing, cleaning, dusting and removing waste materials from aircraft or operational sites as per
the departmental SOP following QHSE norms & standards.
Main accountabilities include:
Ensure safe handling of baggage/cargo/documents/mails as per standard operating procedures for
o Loading & unloading
o Sorting & segregation
o Transfer, delivery and storage
Ensure sanitization and cleanliness of work areas and equipment and provide required assistance at
departmental sites.
Provide cabin cleaning service to ensure serviceability of passenger cabin zones, including galleys, seats,
toilets and upper deck of aircraft in transit or lay over as per standard operating procedures manuals.
Assist in providing wheelchair services to diversified passengers with their luggage, ensuring excellent
customer service.
Oversee the accurate processing, storage and dispatch of both inbound and outbound baggage, cargo, mail,
courier, and /or ULDs (Unit Load Devices) & other vehicles.
Ensure any loading deviation is authorized by the dispatcher or load controller before release of the aircraft.
Ensure reporting of equipment issues and FODs
Responsible to report workplace hazards, near misses, incidents to immediate supervisors and or station
QHSE and security department
Provide assistance as needed and perform other related duties as assigned by line manager.
Safety, Security and Compliance
ALL Employees have a responsibility and duty whilst at work to:
Take reasonable care for the health and safety of themselves and of others who may be affected by their
actions or omissions whilst at work.
Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal
requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of
health, safety or welfare reasons.
Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or
immediate danger to health and safety.
Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager /
supervisor, who will then follow the procedures contained in this manual.
Carry out work in accordance with information and training provided and any specific workplace health and
safety rules or procedures.
Fully understand the company health and safety policy.
Attend training courses as may be arranged by the Company.
Engage with MORSE and follow our code principles.
Qualifications and Experience
High School Diploma
Minimum 2 years of similar experience
Team player with ability to follow instructions
Customer service orientation and punctuality
Language Skills: Basic knowledge of oral and written English
Employee Acknowledgement (if required)
I, ________________________________________, acknowledge review of this job description and understand
that it is not contractual and is intended as a guideline only. Furthermore, I realise that it is subject to change or
amendment as deemed appropriate by Menzies Aviation. I also understand that all job duties are not described
above and that I will be expected to perform other related duties as directed by my direct Manager and/or Senior
Leadership.
Signature: _____________________________ Date: __________________________________
