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Martyna Pawlowska
Contact Information 07946 131639 Martynka1104@gmail.com
Personal Information
I am a confident and reliable person, I am always hard working and get the job done to the best of my ability. I take pride in the work that I complete, also I love working in a team and socialising with new people. However, I can also be very independent. Currently I am studying at Weston College doing a BA Hons. Lens Based Media at Weston College.
Education
2012-2017 - Broadoak Mathematics and Computing College
GCSE Results English Language – 3 English Literature – 5 Maths – 3 Geography – C ICT – C Business Studies – E Ethics and Philosophy – A
2018-2019 - Weston College
Media Production, UAL Extended Diploma
2021- 2023- Weston College
Foundation Degree in Arts – Film and Media Arts Production
Employment
Customer Assistant – The Grand Pier (05-2018)-(12-2018)
My responsibilities included serving customers in a pleasant and courteous manner. Undertaking the preparation of the food and beverages served in the cafe. Maintain workstation and other areas to a hygienic standard. Operating the till and balancing it on a daily basis. Keeping the counter and storage areas clear, well-organised and easy to use. Promoting and practising relevant health and safety, food hygiene and fire safety
Glass Collector - The Seagull Inn (04-2019)-(11-2019)
My main responsibility in this role was to ensure the bars were kept fully stocked with clean glasses and drinks to ensure speedy and high-quality service to our customers. During my time in this role, I was able to learn the importance of an efficient service to keep the customer happy. I learned the skills needed to interact with the public in pressurised environment where alcohol often made customers reactions unpredictable. I also learned the value of a team work in manning a busy bar, however I have also developed the ability to work independently and use my initiative to keep the bar running smoothly, for example being aware of stock levels and updating without waiting to be asked.
Bar Tender – Tavern Inn the Town (07-2021)-(02-2022)
My responsibilities included setting up the bar before the start of the shift, greeting customers and providing a high level of customer service to ensure their experience is positive, keeping the bar area clean and well presented, ensuring the bar stock levels are replenished as necessary, and cleaning and replacing glassware. I am also the main point of contact for customer queries and am experienced in managing difficult customers in an often-frenetic pressurised environment.
Winter Gardens - Events Staff (03/2022) – Currently working.
My responsibilities included setting up for upcoming events. Ensuring that the event venue is clean and always organised. Addressing any customer queries and complaints. Following protocol and instructions of event management. Welcoming quests as well as directing to necessary services and features, and leading quests on tours of the location. Cleaning up after the event finished. I have been responsible for working as a team member, as well as solo, to ensure that events run smoothly. Preparing reception area for quest before their arrival. Circulate the room with trays of appetisers and beverages. Working on Bar as well as doing food service.
Key skills and Competencies
• Happy to take first step and start a conversation with customers
• Punctual and always on time • Prepared to work shifts including evenings, weekends and holiday periods • Have a strong drive to get things done quickly and efficiently • Possess and engaging and polite personality • Being proactively helpful in all matters • Good analytical and problem-solving skills • Able to handle confidential matters with the utmost direction Ability to work without supervision and take the lead
