Terms of Business

Allied Irish Banks, p.l.c.

These are the Terms of Business of Allied Irish Banks,
p.l.c. and its subsidiaries listed below.

Each of the companies is authorised by the Central Bank of AIB Leasing Limited trades as AIB Finance & Leasing.
Ireland. Allied Irish Banks, p.l.c. trades as AIB, AIB Bank, AIB AIB Insurance Services Limited trades as AIB Insurance.
Finance & Leasing, AIB Wealth Management, AIB Private In case of any query you should contact the branch or
Banking, AIB Customer Treasury Services, AIB Corporate department which has provided the service to you, or contact
Banking, AIB Corporate Banking Ireland, AIB International (01) 660 0311. Please refer to the table below for details.
Corporate Banking Ireland, AIBIT, AIB Commercial Banking
and AIB Trade Finance Services.

Regulated Entity Registered Office

Allied Irish Banks, p.l.c. 10 Molesworth Street, Dublin 2.

AIB Mortgage Bank u.c. 10 Molesworth Street, Dublin 2.
AIB Insurance Services Limited 10 Molesworth Street, Dublin 2.
AIB Leasing Limited 10 Molesworth Street, Dublin 2.

We provide a broad range of banking and financial services Insurance Intermediaries under the Insurance Mediation
including: Regulations 2005. Details of registration are available to
• Deposits view on the Insurance Mediation Register on the Central
• Current Accounts Bank of Ireland website at: www.centralbank.ie
• Loans and Overdrafts We charge for our products and services as set out in detail
• Mortgages in our agreements or in our booklets of fees and charges
• Hire-Purchase and Leasing relevant to such services.
• Card Services
We have a conflicts of interest policy in place to ensure that
• Foreign Exchange
conflicts of interest are avoided. Where it is not possible to
• General Insurance
avoid a conflict of interest, we will ensure you are treated
• Life Assurance
fairly and seek your acknowledgment in writing that you
• Investments and Pensions
still wish to proceed to take up the product or service.
• Investment Management and Advice
• Treasury If you default on an agreement with us we may terminate
that agreement and take such steps (including legal
Allied Irish Banks, p.l.c. is tied to Irish Life Assurance plc. for
proceedings and enforcement of security) as we consider
life and pensions business.
necessary to recover what you owe us.
Allied Irish Banks, p.l.c. acts for and on behalf of
We have in place a written procedure for the handling of
Irish Life Assurance plc. for life and pensions business.
complaints. This procedure provides that complaints will
Allied Irish Banks, p.l.c. is remunerated on a commission be appropriately recorded, investigated and resolved. The
basis for life and pensions business. Full details of our outcome of any investigation will be communicated to you.
intermediary remunerations are available at
For complaints that cannot be resolved immediately, we
www.aib.ie/lifeandpensionsremunerations
will provide you with regular updates.
AIB Insurance Services Limited (AIBIS) is regulated as an
If you have reason to complain about the provision to you of
Insurance Intermediary for general insurance products.
a product or service, or the failure to provide a product or
AIBIS have arrangements in place to refer each type service, you should firstly contact the manager of the relevant
of general insurance to the following insurers on an branch or department. If the matter is not resolved to your
exclusively underwritten by basis: satisfaction, you should write to; AIB Customer Care Team,
Home Insurance – AXA Insurance dac 10 Molesworth Street, Dublin 2.
Travel Insurance – Chubb European Group SE If your complaint is still not resolved to your satisfaction,
you may then refer the complaint to the Financial Services
Private Health Insurance – Irish Life Health dac and Pensions Ombudsman, Lincoln House, Lincoln Place,
Car Insurance – AXA Insurance dac Dublin 2. Contact (01) 567 7000 or email info@fspo.ie
Payment Protection Insurance - AXA France IARD Allied Irish Banks, p.l.c. and AIB Mortgage Bank u.c. are
(Mortgages) and London General Insurance Company Ltd members of the Deposit Guarantee Scheme administered
and London General Life Company Ltd (Personal Lending). by the Central Bank of Ireland. The Deposit Guarantee
Scheme protects depositors in the event of a credit
AIBIS acts for and on behalf of its insurers for general
institution failing. The maximum amount payable is
insurance products.
€100,000 in respect of all eligible deposits held by one
AIBIS may receive and transmit orders on your behalf to depositor.
the above insurers. AIBIS is remunerated on a commission
Allied Irish Banks, p.l.c. and AIB Insurance Services Limited
basis for general insurance products. In addition, for
are members of the Investor Compensation Scheme. When
some general insurance products AIBIS receives a share
an authorised investment firm goes out of business and
of any insurer’s profits generated at a total business
cannot return investments or money that it owes its investors,
level. Details of remunerations are available on
the Investor Compensation Company Limited will give eligible
www.aib.ie/insuranceremunerations. Allied Irish Banks,
investors compensation of up to 90% of their investment
p.l.c. and AIB Insurance Services Limited are registered as
subject to a maximum compensation payment of €20,000.
The following entities are regulated by the Central Bank of Ireland and are subject to the following Codes of Conduct and other Codes
that may be published from time to time. The following Codes can be found on the Central Bank’s website www.centralbank.ie:

Allied Irish Banks, p.l.c. The Consumer Protection Code

Code of Conduct on Mortgage Arrears
Code of Conduct on the Switching of Current Accounts with Credit Institutions
Minimum Competency Code
AIB Mortgage Bank u.c. The Consumer Protection Code
Code of Conduct on Mortgage Arrears
Minimum Competency Code
AIB Insurance Services Limited The Consumer Protection Code
Minimum Competency Code
AIB Leasing Limited Minimum Competency Code

We have in place a written policy in relation to how we will use your personal data/use of information, please refer to the Data Protection
Notice below. Terms of Business effective from 16th June 2020.

Data Protection Notice registers including the Central Credit

Register and Irish Credit Bureau. We and
8. How we use your information
We use information about you to:
Effective 25th May 2018 these agencies/registers may keep records • provide relevant products and services;
of our searches whether or not the product • identify ways we can improve our
or service goes ahead. products and services;
We respect your trust in us to use, store • maintain and monitor your products
and share your information. In this notice, 4. How we keep your information safe and services;
we explain how we collect personal We protect your information with security • protect both our interests;
information about you, how we use it and measures under the laws that apply and we • meet our legal and regulatory
how you can interact with us about it. meet international standards. We keep our obligations; and
computers, files and buildings secure. • decide and recommend how our
We try to keep this notice as simple as
possible but if you are unfamiliar with When you contact us to ask about your products and services might be suitable
our terms, or want more detail on any information, we may ask you to identify for you.
of the information here, please see our yourself. This is to help protect your To provide our products and services
website’s Frequently Asked Questions at information under the terms and conditions we agree
www.aib.ie/dataprotection. You can also between us, we need to collect and use
ask for more details at your local branch or 5. How long we keep your information
To meet our legal and regulatory personal information about you. If you do
contact us 0818 303 032. not provide this personal information, we
obligations, we hold your information while
1. Who we are you are a customer and for a period of time may not be able to provide you with our
When we talk about “AIB”, or “us” or “we” in after that. We do not hold it for longer than products and services.
this notice, we are talking about Allied Irish necessary. We analyse the information that we
Banks, p.l.c. and its subsidiaries, affiliates collect on you through your use of our
and their respective parent and subsidiary 6. Meeting our legal and regulatory
obligations products and services and on our social
companies (including AIB, EBS and Haven). media, apps and websites. This helps us
To use your information lawfully, we rely on
one or more of the following legal bases: understand your financial behaviour, how
We share your information within AIB we interact with you and our position in
Group to help us provide our services, • performance of a contract;
• legal obligation; a market place. Examples of how we use
comply with regulatory and legal this information includes helping protect
requirements, and improve our products. • protecting the vital interests of you or
others; you and others from financial crime,
2. Data Protection Officer • public interest; offering you products and services and
Our Data Protection Officer oversees • our legitimate interests; and personalising your experience.
how we collect, use, share and protect • your consent. We may report trends we see to third
your information to ensure your rights parties. These trend reports may include
are fulfilled. You can contact our Data To meet our regulatory and legal
obligations, we collect some of your information about activity on devices, for
Protection Officer at DPO@aib.ie or by example mobile phones, ATMs and self-
writing to them at: Data Protection Officer, personal information, verify it, keep it
up to date through regular checks, and service kiosks, or card spend in particular
2 Burlington Road, Dublin 4, D04 WV00. regions or industries. When we prepare
delete it once we no longer have to keep
3. How we collect information about you it. We may also gather information about these reports, we group customers’
We collect personal information from you, you from third parties to help us meet information and remove any names. We
for example when you open an account; our obligations. If you do not provide the do not share information in these reports
make a deposit; apply for products and information we need, or help us keep it up that can identify you as a customer, such as
services; use your credit or debit card; to date, we may not be able to provide you your name, or account details.
complete transactions; or look for advice. with our products and services. We sometimes use technology to help us
We also collect information through our make decisions automatically. For example,
website, apps, social media, discussion 7. Consent
Sometimes we need your consent to use when you apply for a loan online. Before we
forums, market research and our CCTV make a decision, we automatically score the
footage. We will sometimes record phone your personal information. With direct
marketing for example, we need your information you give us, any information we
conversations and we will always let you already hold about you, and any information
know when we do this. consent to make you aware of products
and services which may be of interest to we may get from other sources.
We may collect information to identify you. We may do this by phone, post, email, 9. Your information and third parties
you through voice, facial or fingerprint text or through other digital media. Sometimes we share your information with
(biometric data) recognition technology. third parties.
We always ask for your consent to do this. You can decide how much direct marketing
you want to accept when you apply for For example to:
Our websites use ‘cookie’ technology. A new products and services. • provide products, services and
cookie is a little piece of text that our server information;
places on your device when you visit any If we ever contact you to get your feedback
on ways to improve our products and • analyse information;
of our websites or apps. They help us make • research your experiences dealing with us;
the sites work better for you. services, you have the choice to opt out.
• collect debts;
When you apply to us for products and When we use sensitive personal • sell your debts;
services, and during the time you use information about you, such as medical or • sell whole or part of our business;
these, we carry out information searches biometric data, we ask for your consent. • prevent financial crime;
and verify your identity. We do this by Before you give your consent, we tell you • help trace, investigate and recover
sending and receiving information about what information we collect and what we funds on your behalf;
you to and from third parties including use it for. You can remove your consent at • trace information; and
credit reference agencies, and/or credit any time by contacting us. • protect both our interests.
We expect these third parties to have the We can help you with: 12. Making a complaint
same levels of information protection that If you have a complaint about the use of
we have. Accessing your personal information: your personal information, please let a
You can ask us for a copy of the personal member of staff in your branch (or service
We also have to share information with information we hold. You can ask us outlet) know, giving them the opportunity
third parties to meet any applicable law, about how we collect, share and use your to put things right as quickly as possible.
regulation or lawful request. When we personal information.
believe we have been given false or If you wish to make a complaint you
misleading information, or we suspect Updating and correcting your personal may do so in person, by telephone, in
criminal activity we must record this and details. writing and by email. Please be assured
tell law enforcement agencies, which may Removing consent: You can change your that all complaints received will be fully
be either in or outside Ireland. mind wherever you give us your consent, investigated. You can register a complaint
such as for direct marketing, or using your through our contact centre, our branches,
10. International transfers of data our Website, by phone, by email or in
We may transfer your personal information sensitive information, such as medical or
biometric data. person at your branch.
outside of the European Economic Area
(EEA) to help us provide your products and Restricting and objecting: You may have We ask that you supply as much
services. We expect the same standard the right to restrict or object to us using information as possible to help our staff
of data protection is applied outside of your personal information or using resolve your complaint quickly
the EEA to these transfers and the use of automated decision making.
the information, to ensure your rights are You can also contact the Data
protected. Deleting your information (your right to be Protection Commission in Ireland at
forgotten). You may ask us to delete your www.dataprotection.ie.
11. Your personal information rights personal information.
You will find information about your rights, 13. Updates to this notice
when they apply and our responsibility Moving your information (your right to We will make changes to this notice from
to you on our website’s Frequently Asked Portability). Where possible we can share time to time, particularly when we change
Questions section. a digital copy of your information directly how we use your information, and change
with you or another organisation. our technology and products.
You can exercise your rights by
contacting us at 0818 303 032, using When you contact us to ask about your You can always find an up-to-date version
our social media channels, calling into a information, we may ask you to identify of this notice on our website at www.aib.ie/
branch, or by visiting our website at yourself. This is to help protect your dataprotection. You will also find a copy on
www.aib.ie/dataprotection. information. display at your local branch or you can ask
us for a copy.
We generally do not charge you when you
contact us to ask about your information. This notice was updated as of 16th June
2020.

AIB/F492 GDPR 06/20