ADITI BHARDWAJ
41 A Pooja Vihar, Industrial area, jagadhari road
Ambala Cantt, Haryana
9466183913
aditibhardwaj1198@gmail.com
CAREER OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, award-winning educational
background, and ability to work well with people.
EDUCATION
SD College Ambala Cantt
Bachelor of science (honors) in Information technology
75%
2018
DAV Public School, Ambala Cantt
12th Standard (higher secondary) - Non Medical
7.6 cgpa
2015
DAV Public School, Ambala Cantt
10th Standard (senior secondary)
7.2 cgpa
2013
EXPERIENCE
Maropost Pvt Ltd
Client support specialist
18th May 2020 - Present
1. Provide post-implementation product support to customers from designing emails to generating
reports regarding the same.
2. Manage customer support cases/tickets on a daily basis, which includes verifying cases,
analyzing data, diagnosing the problem, resolving issues.
3. Responding to Customer-reported issues in a timely manner per our SLA
Communicate progress of resolution.
4. Manage escalations and expectations for both the customer and Internal personnel
Coordinate with Product Management, Product Operations, and Development teams in identifying,
reporting, and resolving product issues.
5. Achieve subject matter expertise in the ExactTarget platform including:
6.Email deliverability and it's attribution API - REST, WebServices, XML & JSON Partner Integrations,
Email revenue analysis.
7. Tracking audience, categories data, design content-structure flow for e-mail marketing clients.
eClerx
Analyst
31st July 2018 - 28th Feb 2020
1. Responds to and resolves internal and external complex customer inquiries via verbal
and written communications through all channels including phone, email, web portal, and
chat interactions.
2. Thoroughly and completely document all customer interactions.
3. Ensure meeting SLA's and KPI metrics
Responsible for Stability of the processes & Productivity/Efficiency initiatives.
4. To gather, understand,review, analyze and implement requirement effectively.
5. Good analytical, management & problem-solving skills accuracy. Self-motivated and
able to work independently or with a team.
6. Served as a first line of defence to diffuse customer escalation to management.
7. Ability to trouble shoot and solve problems independently.
TECHNICAL SKILLS
Basic knowledge of AutoCAD.
Java and Android (6week)
Add on course of optical fibre
Tool knowledge- ZENDESK, appCluster, cloudcCluster, bambooHr, OFFICE365. INSIGHT, eGain.
MAILCHIMP.
Additional- SEO tricks, Digital Marketing concepts, Writing techniques. Email Marketing hands on
experience.
ACHIEVEMENTS & AWARDS
Three times Star performer in "eClerx" by meeting all the KPIs of the work culture.
Best communicator in office event.
Maximum sales of the month recognition award.
Punctuality honor, by always being on time in daily on floor login, meetings, events, webinars.
ACTIVITIES
Volunteer in Youth red cross society.
Executive member in National Service Scheme.
Vice captain of Electronics and IT association.
Vice president of Career Guidance Cell.
PERSONAL PROFILE
Date of Birth : 11-06-1998
Marital Status : Single
Nationality : India
Known Languages : English, Hindi
ADITI BHARDWAJ
