Work Teams and Workgroups:
Instructions: Choose the best answer for each question.
1. A group of colleagues who share information but don't necessarily work on a joint
project is most likely
a. Work team
b. Workgroup
c. Committee
d. Department
2. Which of the following statements best defines a work team?
a. A group with shared interests but no specific goals.
b. A group that interacts to achieve a common objective through joint effort.
c. A group of managers who oversee different departments.
d. A group of employees who report to the same supervisor.
3. Synergy, where the combined output is greater than individual contributions, is a
characteristic of:
a. All work groups
b. Only work teams
c. Neither work groups nor teams
d. Both work groups and effective teams
4. A group focused on brainstorming solutions to a specific problem would be
considered
a. Cross-functional team
b. Problem-solving team
c. Self-managed team
d. Virtual team
5. Compared to workgroups, work teams typically require:
a. Less structure and communication.
b. Clearer goals and interdependence
c. More individual accountability.
d. Smaller size and shorter duration.
6. The initial stage of team development, where members get acquainted and
establish roles, is called:
a. Norming
b. Forming
c. Storming
d. Performing
7. During the storming stage of team development, members might experience:
a. High levels of agreement and cooperation.
b. Disagreements and competition for roles.
c. Open communication and shared understanding.
d. Peak performance and achievement of goals.
8. Which stage of team development focuses on refining processes and achieving
optimal performance? a. Forming b. Storming c. Norming d. Performing
9. A team that struggles with resolving conflict and meeting deadlines is likely in
which stage? a. Forming b. Storming c. Norming d. Performing
10. Effective team leadership during the storming stage should focus on:
a. Minimizing conflict and imposing structure.
b. Facilitating open communication and resolving conflict.
11. A team with a healthy mix of skills and expertise from different departments is called
a:
a. Cross-functional team
b. Problem-solving team
c. Self-managed team
d. Virtual team
12. Which of the following factors is LEAST likely to contribute to a high-performing
team?
a. Clear goals and objectives
b. Diverse range of skills and perspectives
c. Strong interpersonal conflict
d. Effective communication and collaboration
13. Social loafing, where team members put in less effort, is more likely to occur in: a.
Small, cohesive teams
b. Large, anonymous teams
c. Teams with clear individual accountability
d. Teams with strong leadership
14. Which of the following best describes team trust?
a. Reliance on team members to complete tasks on time.
b. Confidence in each other's skills and abilities.
c. Fear of negative consequences for mistakes.
d. Disagreements resolved through voting.
15. Team norms are the:
a. Formal rules and procedures dictated by management.
b. Unwritten expectations and behaviors that guide team actions.
c. Individual goals and performance targets of each member.
d. Stages of team development through which all teams progress.
16. A team member consistently arrives late and misses deadlines. What should the
team do first?
a. Publicly criticize the member in front of the team.
b. Privately discuss the issue and understand the cause.
c. Ignore the behavior and hope it improves.
d. Delegate the member's tasks to others.
17. Effective team communication involves:
a. One person dominating the conversation.
b. Active listening and clear expression of ideas.
c. Focusing on individual needs over
18. A team with geographically dispersed members who rely on technology to
collaborate is a:
a. Cross-functional team
b. Problem-solving team
c. Self-managed team
d. Virtual team
19. Which type of team would be best suited to develop a new marketing campaign? a.
Cross-functional team
b. Problem-solving team
c. Self-managed team
d. Virtual team
20. Self-managed teams are characterized by:
a. External leadership and hierarchical structure.
b. Shared decision-making and responsibility for tasks.
c. Focus on brainstorming solutions to specific problems.
d. Limited communication and reliance on technology.
