TENANT’S INFORMATION BOOKLET

Content

Content ............................................................................................................................................... 2

1 What to do before moving in? ........................................................................................................ 4

1.1 Payment of the rent ................................................................................................................ 4
1.2 Guarantee................................................................................................................................ 4
1.3 Insurance ................................................................................................................................. 4
1.4 Ingoing survey ......................................................................................................................... 4

2 Rent and charges ............................................................................................................................. 5

2.1 Rent ......................................................................................................................................... 5
2.2 Charges (or utilities) ................................................................................................................ 5

3 What to do during your stay in the apartment? ............................................................................. 6

3.1 Tenant responsibility ............................................................................................................... 6
3.2 Maintenance of installations ................................................................................................... 7
3.2.1 Gas boiler or electric boiler ............................................................................................. 7
3.2.2 Ventilation system ........................................................................................................... 7
3.3 Garbage and Waste Disposal................................................................................................... 7
3.4 Cleaning ................................................................................................................................... 8
3.4.1 Bathroom......................................................................................................................... 8
3.4.2 Toilet ................................................................................................................................ 8
3.4.3 Floors ............................................................................................................................... 9
3.4.4 Kitchen ........................................................................................................................... 10
3.4.5 Dishwasher .................................................................................................................... 11
3.4.6 Washing machine .......................................................................................................... 12
3.4.7 How to drain pipes? ...................................................................................................... 13
3.4.8 Windows ........................................................................................................................ 14
3.4.9 Terrace........................................................................................................................... 14

4 What to do with problems ............................................................................................................ 15

4.1 Problems inside the apartment:............................................................................................ 15
4.1.1 I forgot my key or I locked myself out ........................................................................... 15
4.1.2 What if I lost my key? .................................................................................................... 15
4.1.3 What to do if I get burgled? .......................................................................................... 15
4.1.4 I suddenly don’t have electricity anymore .................................................................... 15
4.1.5 Somebody is parking on my parking space. .................................................................. 15
4.1.6 What if I have a leak in the apartment? ........................................................................ 15
4.1.7 What is my heating is not working? .............................................................................. 15

Vorstlaan 292 Boulevard du Souverain – Oudergem 1160 Auderghem

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Page 2 of 20
 4.1.8 What is my washing machine/dryer/dishwasher doesn’t work properly? ................... 15
4.1.9 My smoke detector is beeping. ..................................................................................... 15
4.2 Problem outside the apartment:........................................................................................... 16

5 What if I want to leave the apartment .......................................................................................... 17

5.1 What is my type of contract? ................................................................................................ 17
5.1.1 A 3-year contract or less................................................................................................ 17
5.1.2 A 9-year contract ........................................................................................................... 17
5.2 Which steps to follow? .......................................................................................................... 17

6 FAQ ................................................................................................................................................ 19

7 Emergency Numbers & Helplines in Brussels................................................................................ 20

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1 What to do before moving in?
The following steps need to be fulfilled before the reception of the keys of the apartment can take
place. Please provide Skyline Renting with the proof of the following items:

1.1 Payment of the rent

The first month of rent needs to be paid on the account of Skyline Renting Services (IBAN : BE11 3631
3591 7248 - BIC : BBRUBEBB) with following communication: “ reference of your apartment, building
and your name”.

Starting from the second month, you will need to transfer the rent on the account of the owner. These
details can be found on the first page of the contract.
Set up a standing order for the payments of the following months to the owner.

1.2 Guarantee
A blocked account needs to be opened as a guarantee. Two months of rent need to be blocked on that
account. Your Belgium Bank can help you with this or in case you don’t have a Belgian bank account,
Skyline Renting can help you with this.

1.3 Insurance
The tenant needs to take an insurance for tenant liability and personal liability. It covers your
responsibility for the following damages: fire, water, electricity and glass. This is an obligation in
Belgium. Other insurances, like theft (content insurance) are not an obligation but you might find them
very useful to have and certainly if you have valuable items.
You can ask this at your bank or Skyline Renting can help you with this.

1.4 Ingoing survey

An ingoing survey needs to take place before you move in. Skyline Renting will help you by making the
appointment with the expert. The expert will make a detailed description of the state of the apartment.
This is a protection for both owner and tenant. You have 2 weeks, following receipt of the survey report
to send all your comments by email to the expert. An outgoing survey will take place before you move
out, on the same day you’ll have to handover the keys. For the outgoing survey the apartment has to
be totally cleaned (curtains, duvet, bedlinen, etc..) and all items put back in place like (you can check
how it was in the pictures from the ingoing survey report.

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2 Rent and charges
2.1 Rent
The rent needs to be paid every month on the entry date of your contract. It needs to be paid in
advance, and the money has to be on the landlord’s bank account before the start date of your
contract. If you started to rent on the 1st of the month the money has to be on the account of the
owner on the 1st day of the month. If your contract started it on a 15th of the month, the rent has to
be on the account of the owner every 15th of the month.

2.2 Charges (or utilities)

The charges need to be paid every month, together with the rent.
Charges are mostly PROVISIONAL payments, meaning that 1 time per year, the building management
or landlord will evaluate the real usage (private & common) and readjust with the PROVISIONAL
payments.

CHARGES

COMMON CHARGES PRIVATE CHARGES

Maintenance of common areas of the The situation is different in every building:
building can include: • If the meters are common for the
• Cleaning of the hallways building, the privates charges to be
• Maintenance of common paid to the owner can include :
areas/garden/garage… • Personal heating
• Maintenance of the elevators • Water usage
• Electricity and water used for • Electricity and gas
the common areas • ….

• If the meters are individual for each

apartment, all utilities have to be paid
directly to the different providers
(electricity company, etc.)

Private charges (if not included in the charges), are to be paid directly to the providers
• Gas, electricity and water:
If some of those utilities are not included in the charges you pay to your owner, your Skyline Renting
contact person will create contracts in your name. Your contract will start on the date of your arrival.
If you don’t receive this invoice, it means there is a problem. In this case please inform us as soon as
possible.

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All apartments are equipped with individual electricity, gas and water meters, which can be found in
the basement of the apartment building.

• Internet/TV:
All apartments are equipped with a telephone, TV and internet connection. But you need to contract
their chosen service provider. In Belgium we have the following providers: www.proximus.be -
www.voo.be - www.telenet.be

Please contact them as soon as your contract is signed as it can take some working days before a
technician can come.

3 What to do during your stay in the apartment?

3.1 Tenant responsibility
Always inform the landlord, preferably in writing, of any problem with the house. If the landlord is not
informed of the problem and it creates more damage due to not solving the problem, the costs will be
for the tenant.

If you detect a problem or water leakage, please inform the owner/Skyline Renting Consultant
immediately to avoid a big water invoice.

Keep the house in good conditions:

 Weekly cleaning (especially places where you use water as there is a lot of
calcium in Brussels water).
 Check the draining/siphon in the bathroom(s), toilet(s) and kitchen. In case of
heavy clogging, don’t undertake any action yourself and contact Skyline
Renting Services!
 Regularly ventilate the apartment to prevent fungus growth.
 Do whatever you would do as if it was your own house.

Who repairs what:

 Tenant: The tenant is responsible for normal or small maintenance repairs,
such as replacement of tap filters, silicone around the shower, bath, sinks
etc.. changing light bulbs, cleaning and replacement of filter of the extraction
hood... etc..
 Landlord: Repairs due to age or heavy works are for the landlord.

What you cannot do in the house:

You cannot make any structural changes in the house without a written authorization in advance from
the landlord. (What is not in writing, will not be considered by the expert – and can be charged to you
at the outgoing survey). Improvements are never considered but if you ask your Skyline Renting
Consultant to present it to the owner and that it would be an improvement for the apartment It should
be accepted.
You cannot change the color of the walls or strip them down and paint on them. This is a structural
change but can always be discussed with your Skyline Renting Consultant.
You cannot drill big holes through walls for cabling purposes. If you do so, make sure that you make
no damage and that you fill in the holes when you leave.

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3.2 Maintenance of installations
As the tenant of an apartment, you are responsible for the day-to-day maintenance of equipment in
the apartment. In Belgium it is the responsibility of the tenant to maintain the hot water system
(boiler), the general heating system and the ventilation system.

3.2.1 Gas boiler or electric boiler

This maintenance needs to be done on a yearly basis. Please contact the company Jean Entreprise
(By email: jean@jeanentreprise.be - www.jeanentreprise.be )
They will provide you with an invoice which will be asked to you at the exit survey, in order not to lose
them please send them by email to your Skyline Renting Consultant or the expert who did the ingoing
inventory survey.

3.2.2 Ventilation system

This maintenance needs to be done on a yearly basis. Please contact the company FILTER & CO
(By email: koen@filterenco.be or online: www.filterenco.com or by phone 0494/52.73.62).

3.3 Garbage and Waste Disposal

You must sort your waste and leave it in the corresponding bins in the basement of your building.
There is a garbage room situated at -1 level of your building. It’s open 24h/24h. The bags can be
purchased in your local supermarket.

- Yellow: paper & carton

- Blue: plastic & metal cans
- Green: glass
- Black: Household waste

For more details: www.arp-gan.be

The building managers, ‘Syndicus’ are responsible for having the waste collected. If there is no specific
container for glass in your building, then please take your glass waste to the local green containers in
your neighborhood. For oversized rubbish, such as furniture etc. you need to contact your local
authority (town hall).
Recycling is a requirement in Belgium and regulations differ from commune to commune.

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3.4 Cleaning
Please find here below a reminder for all the servicing that has to be done on a regular yearly basis
and a list of maintenance products that you can use for your home.
We have added some brand names of products to help you find the products in the supermarket.
The brands that we name in this document are solely used for your information, but there might of
course be other brands that are also good, and some brands that are less expensive.

3.4.1 Bathroom
General recommendations:
• Make sure you ventilate your shower or bathroom. If not, the paint of the ceiling becomes
black due to the humidity and will peel off.
• Regular cleaning of taps, sink, bath, tiles,.. to avoid lime scale. It is impossible to have a good
result of cleaning if you clean only once after 3 years before you leave.
• The joints around bath, shower or sink become black if you don’t dry/clean them regularly.
This is tenant’s responsibility.
• Repair leaking taps or toilet. If you don’t, note you will have an important extra water
consumption.

Cleaning products :
1) BREF Bad – Bain 2) Ajax Bad – Bain

3.4.2 Toilet
Cleaning products :
1) WC Net Javel 2) Harpic

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3.4.3 Floors
• Wooden floor (varnished)
Pay attention– any scratch or hit will be considered as damage. You can put small felt protection (can
be bought at Brico) under table, chairs, desk, rolling chairs,… to avoid they damage the floor. Don’t
clean wooden floors with lot of water, only with a humid cloth. Be careful sometimes landlords give
specific product for their floors.
Cleaning product:
1) Pledge nettoyant bois à base de savon doux.
Parquets vitrifiés /sols stratifiés.
Put 1 to 2 tops in ½ bucket of warm water. Cloth must not be wet, rather damp. Wipe floor,
no need to rinse.

• Tiles
Cleaning products:
1) Ajax 2) Mr. Propre

If marble or delicate stone : product with savon de marseille.

These products can also be used for cleaning the kitchen sink, cupboards etc.. (but best to use it diluted
in water. For the floors, you just put a little bit of product in a bucket of water, then wet your cloth
(not too wet) and wipe the floor. It is not necessary to rinse.

• Carpet
Cleaning product :
1) Vanish KARPEX mousse activa
(Before using always try on a little bit of carpet to make sure colors are ok)
Hoover the carpet / shake the spray before and during use /Spray over small parts (1m) / with
a damp sponge rub the product in the carpet using circular movements / leave to dry / hoover

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3.4.4 Kitchen
• Fridge and freezer
Should be unfrozen once and a while, if you don’t, you will break the handle of the door due to
presence of too much ice. If this happens you can find the reference or model number inside the fridge
(on a sticker) and you can try and find the same model on internet.

• Cooker
Make sure you clean after each usage. If you don’t, the glass ceramic will be damaged very quickly due
to remaining rests of food. Note that this kind of damage can be very expensive at the outgoing survey.
Cleaning product for vitro cooker plate:
Vitro clean

Shake bottle, pour a little on the plate, wipe with damp cloth, dry with soft cloth.
The utensil above is very efficient for the regular cleaning of the cooking plate.

• Cooker hood grill

The cooker grill is the metal grill which you can see on your cooker hood.
This should be cleaned by hand or in the dishwasher every once and a while.
It’s very easy to remove.

• Cooker hood filter

This is called in French “Filtre à charbon pour hotte”. You can buy this in any big shop, such as
Kreefel/Vandenbore/Mediamarkt or on internet using the serial number and has to be replaced every
6 months if you cook a lot. This can have different sizes and models depending on brand or cooker
hood.

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 • Oven
Cleaning product :
Bref oven-four

Two ways of using it:

Quick way: (heat oven for 2/3 min /close heat/ shake spray / spray inside oven leave for 5 min then
wipe with damp cloth / rinse with wet cloth / wipe dry)
Longer way: (shake spray / spray inside cold oven leave for 30 min then wipe with damp cloth/rinse
with wet cloth / wipe dry)

3.4.5 Dishwasher
Make sure you put the special salt to avoid lime on the resistance. Clean the filter of your dishwasher
very regularly. Your dishes won’t be clean if you leave rests of food in the filter.

• SOAP in the specific compartment (door)

Use soap every time you use the washing machine (powder or tablets)
Name of the product:
Finish (tablettes pour lave-vaisselle / vaatwasser)

• RINSING LIQUID in the specific compartment (door)

Rinsing liquid prevents residual food rests to stick to the glasses and dishes.
Name of the product:
Finish (liquide de rinçage lave-vaisselle / vaatwasser)

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 • SALT in the specific compartment
(special salt – not kitchen salt)
There always has to be salt in the dishwasher. This salt softens the water and diminishes the quantity
of chalk in your dishwasher. If no salt is used, then dishwasher can be damaged seriously after a while.

or

Please note that there are tablets for dishwasher which combine 3 functions : soap, rinsing liquid and
salt. You can use them but it is not as efficient as the specific products in the right compartments.

3.4.6 Washing machine

• SOAP in the specific compartment (drawer, number II)

Several possibilities :
Powder or tablets : to put in the drawer number II or Liquid : to put directly in the drum. There are
several types of soap: for white, color, black,…
Name of the product:
DASH (lessive/wasgoed))

• SOFTENER in the specific compartment

Name of the product:
SOUPLINE

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 • ANTI LIME / CHALK in the soap compartment or directly in the drum
Powder, liquid, or tablets.
Hard water is the culprit responsible for lime scale related washing machine breakdown, and rough
feeling laundry. This product diminishes hard water damage before it starts.
Name of the product:

CALGON anti-calcaire

3.4.7 How to drain pipes?

• To clean drainpipes regularly : WC NET Gel Nettoyant Canalisations.

This product is to clean the drainpipes. It is not as strong as Destop and not so dangerous, so can be
used weekly if necessary. Let warm water run down the drain, then pour 40ml of product in drainpipe.
Wait 6 hours before letting any water run down the drain. If water runs away slowly you can use 80 ml
the first day – wait 6 hours before letting any water run down the drain – then for the next two days
use 40 ml – wait 6 hours before letting any water run down the drain.

• If drainpipe is blocked : Destop gel express

This is very strong product – so be very careful not to get on cloths and do not let children near this
product). This should only be used very occasionally and it problem is severe. Pour ¼ of the bottle
down the drain very carefully – wait 30 minutes then rinse with lots of cold water. If problem not
solved, you can do it again, but leave product overnight and rinse again.

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3.4.8 Windows
Cleaning product :
Instanet spray (vitres):

Two ways to use this product:

Spray on the windows, wipe and dry with a cloth. Or put some product in 5 liters of water and clean
the windows with a sponge. You then wipe the windows with a window wiper .

3.4.9 Terrace
Please note that you should keep your terrace clean. It is important to make sure that the drainage
from the terrace isn’t blocked by leaves or other dirt. Blocked drainpipes can cause important humidity
problems or flooding in the apartment which can result in important damage. In this case, the damage
will be considered as tenant’s responsibility.

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4 What to do with problems
4.1 Problems inside the apartment:
The team at Skyline Renting Services (SRS) are available to help with any issues. We can be reached
online, on the phone or at our offices:
Skyline Renting Services
Boulevard du Souverain 292 - 1160 Oudergem
Tel: 02/679.00.06
info@skylinerenting.eu

4.1.1 I forgot my key or I locked myself out

You will need to contact an approved locksmith to open the door. The service is payable directly to the
locksmith at the time of service. Please contact Hankar de Tour: 0485/40.29.83. If you need to verify
your status as tenant, please contact Skyline Renting Services.

4.1.2 What if I lost my key?

Please send an email with your address and apartment reference to info@skylinerenting.eu to ask for
a duplicate (There is a 50€ to 70€(depending on the key) (+TVA) administration and production fee for
this service).

4.1.3 What to do if I get burgled?

In order to make an insurance claim, the burglary must be reported to the police, who will issue you
will a crime report which you must send to your insurance company. Contact us at SRS for more
information.

4.1.4 I suddenly don’t have electricity anymore

Please make sure that you have paid your monthly invoice. Also, please check the fuse box inside your
apartment (all switches should be up) and also check the fuse box on -1 in the parking area.

4.1.5 Somebody is parking on my parking space.

Please put a paper in front of the window of the car and mention this is a rented parking. Contact also
your SRS contact person.

4.1.6 What if I have a leak in the apartment?

Please contact the building managers, ‘Syndicus’ as soon as possible and also contact your consultant
at SRS.

4.1.7 What is my heating is not working?

If you live in a building with central heating please contact the building managers, ‘Syndicus’. If you
have an individual heating system please contact SRS and we will help you find a suitable technician.

4.1.8 What is my washing machine/dryer/dishwasher doesn’t work properly?

Please send an email to info@skylinerenting.eu with the following details and we will assist you in
getting it repaired: your exact address, apartment reference, precise problem with appliance, the
brand of the appliance.

4.1.9 My smoke detector is beeping.

It means your battery is empty. Please replace the battery. If you don’t know how you can find tutorials
on Google/Youtube very easily.

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4.2 Problem outside the apartment:
For any issues you may have with the common areas of the building, such as the hallway lighting,
elevators, cleaning of the shared areas, gate of the parking etc., please contact the building managers,
‘Syndicus’. Their contact details are typically on page 2 of your contract as well as displayed in the
common areas of the building.

• VICTOR H. PARTNERS
Avenue de Mercure 9, box 15
1880 Brussels
Tel: 02/808.29.03
E-mail: info@victor-h.be
For the buildings: Queens Park, Gerlache, Quai au Foin, Quai du Chantier, Moissonneur,
lakeside, parklane

• BVH
Lenneke Marelaan 32/6
1932 Sint Stevens Woluwe
Tel: 02/720.74.82
E-mail: info@bvh.be
For the buildings: Atrium Gardens, Brussels Garden, Eurovillage, Geneve park, Park Bosman,
Thibault, Val Duchesse, Woluwe Promenade

• TSPM
Boulevard du Souverain 304
1160 Auderghem
Tel: 02/679.00.08
Email: info@tspm.be
For the buildings: Ambassador Park

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5 What if I want to leave the apartment
According to the Belgium renting law, you always have to inform the landlord 3 months in advance if
you want to leave the apartment. Rental contracts never stop automatically.

5.1 What is my type of contract?

5.1.1 A 3-year contract or less
It can be terminated by sending a registered notice letter 3 months before your date of move out to
the owner by post. Please be aware the notice period always starts on the 1st of the following month.
please also send a copy of this letter to Skyline Renting Services. If you break the lease before the end
date, you will need to pay a penalty of 1 months’ rent.

If you want to extend the contract, please contact your SRS contact person 3 months before the end
date.

5.1.2 A 9-year contract

It can be terminated by sending a registered notice letter 3 months before your date of move out to
the owner by post. Please be aware the notice period always starts on the 1st of the following month.
please also send a copy of this letter to Skyline Renting Services. If you break the lease before the end
date, you will need to pay penalty equivalent to:
3 months’ rent if you leave in your first year
2 months’ rent if you leave in your second year
1 month rent if you leave in your third year
no penalty if you leave starting from your fourth year.

5.2 Which steps to follow?

1. Send your notice letter to the owner and a copy of it by email to you SRS consultant

2. Make an appointment with the expert for planning

On the day of inspection, they will take the final readings on the electric meter, so you can close your
contract with ENGIE and any other utility providers. When the expert is with you, you must hand over
the apartment keys, so you must be prepared and ready as this is the moment of moving-out. No
personal belongings whatsoever (any pieces of furniture, laundry, sheets/clothes, equipment’s, items)
can be left in the apartment

3. Stop the contract for your insurance.

Contact your insurance broker or bank.

4. Stop the contract for TV/Internet and bring back the modem to the shop.

5. Cleaning of the apartment

The apartment must be in the same state as when you moved in it (except normal use/wear and tear).
The whole apartment must be cleaned inclusive all the equipment’s, sheets (cleaned and ironed),
duvets, pillows, curtains (dry cleaning) … Silicone seals and tap filters must be in perfect conditions.
For all of this, you can always contact one of the companies below:
- SMART CLEAN – smartcleanpro@gmail.com - 0498/84 71 37
- DEDS CLEANING – info@dedsclean.be – 0491/10.54.90

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For the cleaning of the curtains, you can contact one of the companies below:
- RIDEAU SERVICE sprl - rideauservice@rideauservice.be - 02/343.75.29 -
www.rideauservice.be
- RIDEAUPRESS - info@rideaupress.be - 02/411.40.34 - www.stores.be

6. Send proof of maintenance of the boiler to your SRS contact person

7. Release of the blocked account

Once the keys have been given back and an outgoing survey has been completed satisfactorily, your
SRS consultant can arrange for your bank guarantee to be released.

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6 FAQ
• What to do with post of the previous tenant?
You can strike through the envelope and drop the envelopes on the public red mailboxes on the street.
The post will be sent to the sender.

• Where can I find the nearest Post Office

Please check the website of the Belgium post: www.bpost.be

• Is the owner or SRS allowed to visit the apartment?

Once a year the landlord has the right to visit the apartment, but the landlord must first make an
appointment with you the tenant.

• Do I have to register myself with the local authority?

You must register at the city hall of your municipality within 8 days of arrival in Belgium and if
necessary, apply for a residence permit. Don’t forget to take along some ID pictures and your
registered rental contract (which you can obtain from us at SRS). Additional useful information can be
found at:
www.brussels.irisnet.be/living-in-brussels/expats

• What if I need an extra key?

Again, simply send an email with your address and apartment reference to info@skylinerenting.eu to
ask for an additional one (the 75€ administration fee still applies).

• Can I smoke in the apartment?

If you are a smoker, please be aware that smoking is not allowed inside the rental properties. Smokers
must use ashtrays and smoke outside on the terrace. The smell of cigarette smoke remains in fixtures,
furniture and curtains, even after cleaning, making the property hard to rent in the future to non-
smokers. Therefore if tenants smoke indoors, they are liable for the cost of replacing furnishings.

• When will my rent be indexed?

Every year on the anniversary date of the contract. The calculation is according to the Belgium renting
law and the health index.

• What should I do if I want to rent an parking space or basement?

To rent additional facilities, simple contact your consultant at SRS or send your request to
info@skylinerenting.eu and we will do our utmost to secure your additional facilities.

• How can I extend my rent?

Simply send your request to info@skylinerenting.eu detailing your property address, reference and
the period of extension you require and we will negotiate this for you

Vorstlaan 292 Boulevard du Souverain – Oudergem 1160 Auderghem

Tel.: 02/ 679 00 06 Fax: 02/ 679 00 01 – BTW/TVA : BE 0849 827 193
Email : info@skylinerenting.eu - www.skylinerenting.eu
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7 Emergency Numbers & Helplines in Brussels
National Emergency Services

Medical Service/Emergency 100

Police 101
Fire Service 100
European SOS : Medical, fire, police
Free call from everywhere in Europe 112
Childfocus 110
Burns Unit 071 448 000
Lost or stolen credit cards 070 344 344

Vorstlaan 292 Boulevard du Souverain – Oudergem 1160 Auderghem

Tel.: 02/ 679 00 06 Fax: 02/ 679 00 01 – BTW/TVA : BE 0849 827 193
Email : info@skylinerenting.eu - www.skylinerenting.eu
Page 20 of 20