BSBXTW401 TASK 1

Questions
Provide answers to all of the questions below:

1. Complete the following table by specifying the purpose of each policy and procedure.

Policy and Purpose of policy and procedure

procedure type

WHS assist in creating a safe work environment and avoiding costly workers’
compensation claims. It also outline the steps employees must take to keep
themselves and others safe and they should be communicated to employees
via consultation. WHS policies and procedures may also include information
about what to do if an injury does occur, as well as information about
occupational health and safety training.

Anti-discrimination Provide practical guidelines on how to support and to treat all employees
with dignity and respect in a workplace free from discrimination and
harassment.

Privacy to set out staff responsibilities relating to collecting, using, protecting and
releasing personal information in compliance with privacy legislation

2. Complete the following table. Specify an Act that relates to each area.

Area Act that applies

a. WHS - Work Health and Safety Act 2011

b. Workplace relations - Fair Work Act 2009

- Workplace Relation 1996

c. Anti-discrimination - Age Discrimination 2004

- Australian Human Right Commision 1996
- Disability Discrimination Act 1992

3. Complete the following table regarding the purpose and content of a code of conduct.

Purpose of a code of to explain exactly what conduct is expected of all

conduct employees and the consequences if they act unethically.
 Three examples of what  Communication rules
a code of conduct can  Activities at working place
contain  Compliance with Laws, Rules, and Regulations.

4. Explain the impact of organisational reputation and culture on team work.

- Increased employee engagement - A work environment that possesses organizational

culture is driven by purpose and clear expectations. This motivates and inspires
employees to be more engaged in their work duties and interactions with others. It also
leads to high levels of workforce engagement, which drives productivity. Organizational
culture impacts the structure of a workplace in ways that bring people of the same skill
set together. Those who share similar backgrounds and skills may work more quickly
together when tackling company projects.

5. Complete the following table and identify and describe two facilitation techniques that can be
used to encourage team cohesion and effectiveness.

Facilitation technique 1 Deal with poor performance by provide development plan

for employees

Facilitation technique 2 Develop strong collaboration in teamwork

6. Complete the following table and identify and describe two mentoring and coaching techniques
that can be used to support team members.

Mentoring and coaching Mentoring :

technique 1
1. Distance Mentoring

A mentoring relationship in which the two parties (or group)

are in different locations. Sometimes called “virtual”
mentoring.
Coaching
1. The Wheel of Life – The famous tool and technique for
coaching. The Wheel of Life is one of the most common
tools and techniques for coaching. The Balanced Wheel of
Life Assessment helps to make clients aware of this
situation and subsequently ensure that the other areas of
their life are not neglected

Mentoring and coaching Mentoring

2. Group Mentoring - It is an effective way of up-skilling
 technique 2 groups, retaining knowledge and fostering a culture of
knowledge sharing in your organisation. This form of
mentorship helps to improve every participant’s teamwork
skills too. It is an invaluable way to foster teamwork and a
culture of inclusion.
Coaching
2.Use SMART goal setting stands for Specific, Measurable,
Attainable, Relevant, and Time-Based.This technique
brings a clear structure to goals. Each goal or milestone
comes with clear and verifiable elements instead of vague
resolutions

7. List three strategies that can be used for resolving conflict.

 Accommodating - The third conflict resolution strategy is accommodation, in which you

acquiesce to the other party’s needs. Use accommodating in instances where the
relationship matters more than your goal.
 Avoiding - Avoiding is a strategy best suited for situations in which the relationship’s
importance and goal are both low.
 Compromising - Compromising is a conflict resolution strategy in which we and the other
party willingly forfeit some of our needs to reach an agreement. It’s known as a “lose-
lose” strategy, since neither of us achieve our full goal

8. List three strategies that can be used for negotiating.

 Compromising/Reconciling
Sometimes for certain conflicts, there will be a need for the involved parties to think of a
middle path wherein both parties decide to give up something and identify a resolution.

 Withdrawing/Avoiding
In some situation one of the parties in the conflict may decide to retract from the
discussion and allows going with the other person’s opinion.

9. List three communication methods.

 Verbal Communication is one of the most commonly used forms of communication in

business—and it makes sense. Talking (whether that’s in face-to-face interaction; a
“face-to-face” interaction, like a video chat; or a phone call) is one of the most natural
and comfortable forms of communication for many people—and can feel more personal,
collaborative, and engaging than other methods of business communication.
 Nonverbal Communication - the majority of communication is nonverbal—and everything
from your facial expressions to our body language and the gestures we make while
speaking can actually send a stronger message than what we’re actually saying.
 Written Communication - Written communication is just as common as verbal
communication in business—particularly when you’re dealing with team members,
 colleagues, customers or clients that are in a different location (which, during COVID-19,
rings true for almost every business)

10. List three communication styles.

 Aggressive communication
 Passive communication
 Assertive communication

11. List three key principles of communication that must be adhered to when communicating with
individuals from other cultures or those with special needs or disabilities.

 principle of clarity, principle of objective, principle of understanding the receiver

12. Explain how each of the following workplace contingencies can impact on a team and a strategy
that could be followed to reduce the impact.

Contingency Impact Strategy

Unplanned leave or low productivity Create A Clear Attendance

absence of workers Policy.
Reduced team performance
and morale of the ones who Create A Satisfying Work
do show up. Culture.

Re-allocation of work tasks lack of visibility into available Offer A Flexible Schedule.
resources
Eliminate Workplace Stress

Succession planning for It ensures that businesses Provide self development

important team roles continue to run smoothly program for employee
after a company's most
Develop recruitment / hiring
important people move on to
strategies to get a capable
new opportunities, retire, or
staff
pass away.

13. Explain how you would respond to each of the following teamwork challenges.

Contingency plan Strategy

Difficulties performing Provide an open communication and consultation for staff

tasks

Conflicts with clients or Use win –win solution to solve the conflicts
team members

Potential risks or safety Provide WHS Checklist at workplace

hazards
Schedule for maintainance routine of workplace equipment
Unethical or Develop workplace code and conduct
inappropriate behaviour.