Question
The word hospitality comes from
pineapple has been internationally recognized as
Key to being successful in the hospitality industry is
Intangible means
perishability means
Inseparability refers to
Internal customers are
To imporve the Quality of guest service
Empowerment is
The central focus in hospitality is
Corporate philosophy refers to
In the hospitality industry, Recruiters are looking for
In the hospitality industry, our services are mostly
Hotels may be classified by
Examples of hotel location include
Examples of hotel level of service classification include
Airport hotels
The ultimate responsibility and authority of running a hotel rests with the
Which of the following would not be considered a hotel department?
The front office, housekeeping, security, and communications all fall under what department?
"upsell" means
The more common name for a guest's account is
Special hotel accounts for a company that has established credit with a hotel are called
The individual responsible for the task of balancing the guests accounts receivables is
Allocating the right type of room to the right guest at the right price is the job of
ROP means
Average daily room rate is
Rack rate is
The purpose of revenue management is to
Labor cost benchmarks are measured by
The second in command in the kitchen is
Responsibilities of the chief steward include
A banquet refers to a
Room service is typically found in
The food and beverage director is responsible for
contribution margin means
The capture rate is
White, rosé, and red table wines are also known as
Champagne is best served
Beer is made of
The most important, and abundant, ingredient in beer is
Spirits are
The word restaurant is a French word meaning to
Franchises are most often affiliated with
Fusion restaurants are
ethnic restaurants are
Family restaurants evolved from
fast-food restaurants are
Forecasting sales has what two components?
Forecasting is used for
PDA means
PDAs are usually used by
Management can make an immediate impact on the quality of operations through
In Resturants, the person responsible for ordering and receiving should never be the
Prime cost in Resturants are
A par stock
managed foodservice is
Which of the following is not usually included in managed services?
Inflight foodservice refers to
Sodexo, deals primarily in the areas of serving
Businesses use managed food services for many reasons, one of which is that
Colleges are more diverse in their foodservice operations
In college campus foodservice, the daily rate refers to the
Old Age Living Management includes the following except
The greatest global employment opportunity is in
In tourism, WTO refers to
Travel in the Middle Ages was mostly for
One of the greatest influences on tourism is
Due to Coronoa and recent economic recession, business travelers
Tour operators
Travel agents
Which of the following would be considered business travel?
Ecotourism refers to
Recreation is defined as
Concerts, musicals, and comedy shows are examples of
Places where members gather for social, recreational are
business oriented culbs are
primary difference between club management and hotel management are
Which of the following events would not be considered a special event?
Mega events are made for
The final and most important tool for event planners are
important characteristics of good leadership are
Leadership can be identified as
leadership skills in the hospitality work area are
Management is defined as the
Looking at the past and using that information to predict the future is known as
Efficiency and effectiveness are most important for
Management is simply what managers do to
Managers who are responsible for short term planning are
Long range strategic goals are determined by
creating objectives to achieve those goals is the process of
A hotel room not sold today is
Which of the following is not a key operating area?
Which of the following is not one of the traditional four Ps of marketing?
Strategic plans are
specific actions that associates must follow are
A plan allocating money to a specific activity is
Difficulty Level Response Options
Easy hospital
inns and taverns.
hospice
All of the above
Easy non-nutritional
a widely used vegetable in the southwest.
a symbol of hospitality.
a symbol of danger.
Easy being service-oriented.
waiting tables.
knowing how to cook.
bartending skills.
Easy something the guest uses but does not possess.
assets of the business.
a souvenir purchased as a gift.
physical property.
Easy spoiled
an unsold food that must
airline seat,be discarded.
hotel room, or empty restaurant
table.
it cannot be measured.
it is intangible.
Hard the fact that production and consumption occur independently.
hospitality
the products
fact that beingand
production inherently heterogeneous.
consumption occur
simultaneously.
hospitality products are tangible.
Easy the employees.
restaurant dining room customers.
loyal customers who return often.
hotel guests
Medium increase service advertising.
prioritize our profit motive.
focus on food quality.
understand our guests' needs.
Medium delegated to management only.
a process that eliminates the need for management.
allowing
a feeling all employees toin
of partnership make anyemployees
which decision they
feelwant.
responsible
for their jobs and have a stake in the organization's success
Easy guest service.
attitude.
communication.
provide a big profit
Medium embraces the values of the organization.
embraces the values
embraces the values of
of the
guests including
associates ethics and
including equality.
ethics, morals,
fairness, and equality.
Both A and C
Medium creativity.
well-rounded candidates.
honesty.
service-oriented people
Medium intangible.
tangible.
inseparable.
Both A and C.
Easy size.
location, price, and service.
country.
type of recreational facilities.
Easy spa, convention, casino, bed and breakfast.
luxury, all suites, economy, budget.
full service, mid-scale, extended stay, limited service.
city, resort, airport, freeway.
Medium full service, mid-scale, extended stay, limited service.
city, resort, airport, freeway.
luxury, all suites, economy, budget.
spa, convention, casino, bed and breakfast.
Medium are often smaller, budget hotels.
are generally not full service.
range from 200 to 600 rooms with full service.
face less competition than other types of hotels.
Medium front office manager.
executive committee.
general manager.
regional vice president
Medium Food and beverage
Front office
Property management system
Housekeeping
Medium Night auditor
Comptroller division
Concierge
Rooms division
Medium selling the room at the rack rate.
honoring a guest's
suggestively discount
selling coupon.
the features of a larger room, a higher
floor, or perhaps a better view.
providing a discount rate.
Easy a file.
open ledger.
folio
rewards account.
Medium city ledger
city rates.
block rates.
city folios.
Hard front office manager.
guest services agent.
night auditor.
front desk manager.
Medium the concierge.
the revenue management system.
the sales department.
the point-of-sale system
Easy Room for Operations
Room occupancy percentage
Profit for rooms
Room occupancy per customer
Medium total rooms occupied divided by total available rooms.
total rooms available divided by number of rooms sold.
room cost divided by room sales.
room revenue divided by number of rooms sold.
Easy discounted room rates.
the price a room is sold for.
revenue management.
the highest published room rate
Easy monitor hotel restaurant and room service profitability.
assist housekeeping in scheduling.
sell more rooms at discounted rates.
increase profitability
Medium comparing individual hotel food outlets.
covers-per-person-hour.
food cost compared to labor cost.
dividing labor costs by food costs.
Medium chef tournant.
executive chef.
station chef.
sous chef.
Cleanliness of the front of the house
Medium Coordination of pest control
Cleanliness of guest rooms
Supervising the kitchen staff
large group of people who eat together at one time in one
Medium place.
dinner party in a private home.
candlelight dinner for two.
group of people eating a lunch at the zoo.
Medium large city center hotels.
freeway hotels.
extended stay hotels.
midscale hotels.
Hard kitchen, restaurants, banquets, bars, minibars.
restaurants, bars, stewarding laundry and kitchens.
stewarding, lounges, bars, in-room dining.
Both B and C.
Medium sales less the labor cost percentage.
food cost minus food sales.
the cost
the of foodbetween
difference divided by
thethe amount
cost of food sales.
of preparing an item and its
selling price.
Hard the house counts.
the estimatedthe
forecasting number of hotel
number guests
of hotel having
guests in-room
to dine dining.
in the hotel
restaurants.
coaxing the number of hotel guests to dine in the hotel
restaurants.
Medium fortified wines.
still wines.
aperitifs.
aromatic wines
Medium anytime throughout the meal.
only in the beginning of the meal.
immediately before dessert.
only at the end of the meal
Easy hops; grains and wheat
grapes; fruits
malted barley, starchy cereals; hops
yeast; barley
Easy hops.
water.
wheat.
rice.
Easy only made from fruits.
made only from potatoes.
made from grapes and grain.
fermented and then distilled.
Easy rest.
restore.
refuel.
respond.
Medium dinner houses.
chains.
ethnic restaurants.
independent ownership.
Medium French in style.
a blend of two cuisines.
fast-food establishments.
dinner houses.
Medium independently owned and operated.
franchised.
family style.
celebrity owned
Medium coffee shop-style restaurant.
steak house.
fusion restaurant.
ethnic restaurant
Easy TGI Friday's and Cheeseburger in Paradise.
Outback and Red Lobster.
Ruth's Chris and Chart House.
Pizza Hut, KFC, and Subway
Medium Food budget and guest counts or covers
Total sales and average entrée price
Guest counts or covers, and average check amount
Average check amount and total sales
Easy for sales projections, staff levels, and cost percentages.
to determine staff efficiency.
for determining all expenditures.
to estimate profits.
Easy Post dated Assignment
Personal digital assistants
Personal Document Assistant
Procedure delay audit
Medium employers to track hours.
accountants.
restaurant servers.
managers.
Medium good relationships with guests.
retaining employees.
staff recognition.
promotions
Easy same person.
chef.
line cook.
manager
Medium food and labor cost.
food and beverage costs.
food and overhead costs.
labor and overhead costs.
Medium is the reorder procedure.
is the level to keep on hand.
is a record of product received.
indicates who is responsible for ordering.
Easy contracted.
commercial
Leased
fully owned
Medium Airports
Colleges and universities
Hotel cafeteria
Prisons
Easy airport terminal foodservice.
airport kiosks.
food service onboard aircraft.
chain restaurant foodservice establishments in airports
Easy chain restaurant foodservice.
schools, health care, government, and corporate.
independently owned commercial operations.
airport terminal kiosks.
fast-food restaurants.
Medium they invest in the foodservice company.
they don't like to cook.
food service is not practical.
quality and financial arrangements are better.
Medium because the hours might be long.
because costs may be prohibitive.
so students
because are are
there not bored
many with theand
places same food. for
occasions
foodservice.
Medium amount of food needed to prepare each day.
number
amountof ofmeal
moneyplans offeredper
required to students
day fromwho liveperson
each on campus.
to
pay for the foodservice.
number of students and faculty necessary to realize a profit
each week, based on the number of days in a semester
Easy independent living.
assisted living.
memory care.
rollerblading.
Easy computer systems.
education.
health.
tourism.
Easy World Trade Organization.
World Tourism Organization.
Worldwide Tour Operations.
Western Tours Organization.
Easy religious reasons.
health.
pleasure.
education
Easy geography.
airlines.
national tourism.
interdependency.
Medium stay shorter periods of time yet spend more money.
spend more time traveling to cities in India
stay longer and spend more money.
continue to spend less money.
Easy act in
are the same
a middle capacity
person as as
acting travel agents.
a travel counselor on behalf of
airlines, cruise lines, and hotels.
bring together tourists and rental companies.
promote tours and trips that they plan and organize.
Easy act in the same capacity as tour operators.
promote tours and trips that they plan and organize.
bring
are a together touristsacting
middle person and rental
as a companies.
travel counselor on behalf
of airlines, cruise lines, and hotels
Easy River boat excursion
Gaming
Trade shows and expositions
Ecotourism
visiting areas of a country that have the greatest impact on the
Medium economy.
geological digs for a fee.
an emphasis on nature and native cultures.
dude ranches.
Medium not working.
a healthy workout.
refreshment of body and mind.
playing an organized sport.
Medium adventure parks.
heritage tourism.
city park entertainment.
performance arts.
Easy private clubs.
conference centers.
attractions.
theme parks.
Easy military club.
city club.
social club.
professional club.
Medium Hotels offer more
Club members services
feel than clubs. of the property than
more ownership
hotel guests.
Clubs are used more frequently than hotels.
Hotels cost more to operate.
Medium Sales meeting
Convention
Festival
Wedding
Easy Fairs
Weddings
Sporting events
Festivals
Medium financial management.
technology.
time management.
human resources.
Hard dependence on others to give you answers.
integrity, judgment, and dependability.
neatness and appearance.
ability to give unquestioned orders.
using ideas from your peers.
Hard always giving rewards.
showing transactional or transformational traits.
someone who has followers.
achieving a goal.
acting out theories.
Hard not showing excessive enthusiasm.
honor, integrity, and a sense of humor.
taking moderate risks.
reading and public speaking
Medium authority to control the work process.
ability to lead a group of workers.
process of coordinating work activities.
control of a work situation.
Easy planning.
forecasting.
motivating.
organizing.
Medium decision-making.
controlling.
management to have good results.
housekeeping employees
Easy plan, organize, and control the business.
schedule employees.
pay bills and do office work.
answer the phone and make reservations.
Easy Frontline managers
Supervisors
Top managers
Midlevel managers
Easy frontline management.
supervisors.
top management.
midlevel management.
Easy organizing.
planning.
forecasting.
controlling
Hard revenue gained.
revenue delayed.
replaceable.
irreplaceable.
Medium Productivity
Employee satisfaction
Guest satisfaction
Scheduling
Easy Price
Position
Place
Product
Hard are long-range plans that steer an organization to its goals.
are medium-range plans that steer an organization to its goals.
identify where the organization is and what its objectives are.
are plans that steer an organization to its SWOT analysis.
Medium Policies
Strategies
Procedures
Rules
Medium budget.
schedule.
arrangement.
forecast.
Correct Option
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