MS 2ND LEVEL OPERATION / CHARGING SYSTEM

Purpose of Job Role

 Responsible for the coordination, management and execution of proactive and reactive maintenance
activities that require a higher level of support that the one offered by the 1st Level Operations. This shall
ensure that the services provided to customers are continuously available and performing to Service Level
Agreement (SLA) performance levels
 Responsible for implementations of the change request in a timely and correct manner by focusing on the
allocation, implementation, configuration, activation and testing of specific services or resources
 Responsible for the activities associated to the service function.

Key Responsibilities
 Daily operations activities on our customers' network
 Ensure network stability and performance
 Preventive health check
 Traffic and KPI analysis
 Incident handling including Hot and critical issues
 Perform RCA of Emergencies that occur at customers
 Interface with Ericsson Support organization
 Project support during implementation
 24/7 on-call support (once a month)
 Scripting for internal needs
 Ensure that the services provided to customers are continuously available and performing to Service
Level Agreement (SLA) performance levels.
 Performs trend analysis to proactively detect possible failures. This shall ensure 2nd level restoration and
repair as a result of its own analysis or when prompted by 1st Level Operations Service Function
processes.
 Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request
(specification) and in co-operation with the customer, assuring that changes are correctly implemented
without causing any negative impact on the availability of the services
 Diagnose and repair bugs within production code.
 Contribute in creating high level/low level design (LLD) specifications and other documents.

Typical Interfaces
 Managed Services Delivery Organization
 Functional experts, business process owners
 Service Operations Team
 Vendor Support
Document Title

MS 2ND LEVEL OPERATION / CHARGING SYSTEM

Prepared (also subject responsible if other) Checked Approved Date Rev Document name

YOUCEF ISLAM LADJAL Nadir Bekkal Brikci 2022-01-15 A JOB ROLE DESCRIPTION
Reference Security Class No Sheet

Ericsson Internal EAB-18:010811 Uen 1 (4)

 MS 2ND LEVEL OPERATION / CHARGING SYSTEM

Purpose of Job Role

 Responsible for the coordination, management and execution of proactive and reactive maintenance
activities that require a higher level of support that the one offered by the 1st Level Operations. This shall
ensure that the services provided to customers are continuously available and performing to Service Level
Agreement (SLA) performance levels
 3rd Party
Responsible for implementations of the change request in a timely and correct manner by focusing on the
 allocation, implementation, configuration, activation and testing of specific services or resources
Customer
 Responsible for the activities associated to the service function.
Knowledge & Skills
Key Responsibilities
 Very
Daily Good knowledge
operations of all
activities onCharging systemnetwork
our customers' nodes, SDP, CCN, AIR, NG-VS, ECMS, OCC, NgVS &
SAPC
 Ensure network stability and performance
 Very Good knowledge of Virtualized HW
 Preventive health check
 Very good knowledge of VmWare virtualization
 Traffic and KPI analysis
 Capable of handling SUF, SUF job creation and execution
 Incident handling including Hot and critical issues
 Very Good knowledge on Tariff and RMA handling.
 Perform RCA of Emergencies that occur at customers
 Very Good knowledge on IN Business Configuration.
 Interface with Ericsson Support organization
 Excellent knowledge of Control Network, i.e. system, HW / SW, functionality, basic troubleshooting.
 Project support during implementation
 Excellent knowledge of the network topology, its traffic handling capabilities and traffic characteristics.
 24/7 on-call support (once a month)
 Basic knowledge in core Nodes (MSC/GMSC/STP/HLR).
 Scripting for internal needs
 Basic knowledge on Routing/Traffic Routing/ Nodes integration/ Triggering Tables.
 Ensure that the services provided to customers are continuously available and performing to Service
 Should be able to (SLA)
Level Agreement understand performance
performance levels.report.
Good experience in CSR handling.
Performs trend analysis to proactively detect possible failures. This shall ensure 2nd level restoration and
Shouldas
repair have experience
a result of its ownof HW & SW
analysis orup-gradation.
when prompted by 1st Level Operations Service Function
Good knowledge of all network elements and their main characteristics.
processes.
Good / excellent
Guarantee knowledge
that Ericsson of theaCore
delivers Network
technical management
solution system
in accordance functionality
with the agreedand application
change requestuse,
(surveillance,
(specification)performance,
and in co-operationconfiguration).
with the customer, assuring that changes are correctly implemented
 without causing
Conceptual any negative
Knowledge on OSS, impact
GPRSon and
the availability of the
other related services
concepts
 Diagnose
Ability and repair bugs
to independently within
deal with production
complicated code.
technical issues and problems
 Contribute inincreating
Experience a customerhighsupport
level/low level design (LLD) specifications and other documents.
environment
 Troubleshooting skills on Online Charging System
Typical
 Interfaces working with Unix/ Linux
Experience
 Managed
Database Services
knowledge Delivery Organization
of Oracle, MySQL, Postgres
 Functional
Ability to work under pressureprocess
experts, business related owners
to scale of business impact
 Service
Work asOperations
a good team Team
member in a group of highly competent and skilled engineers
 Able to write technical procedures
 Negotiation & Argumentation skills
Document Title

MS 2ND LEVEL OPERATION / CHARGING SYSTEM

Prepared (also subject responsible if other) Checked Approved Date Rev Document name

YOUCEF ISLAM LADJAL Nadir Bekkal Brikci 2022-01-15 A JOB ROLE DESCRIPTION
Reference Security Class No Sheet

Ericsson Internal EAB-18:010811 Uen 2 (4)

 MS 2ND LEVEL OPERATION / CHARGING SYSTEM

Purpose of Job Role

 Responsible for the coordination, management and execution of proactive and reactive maintenance
activities that require a higher level of support that the one offered by the 1st Level Operations. This shall
ensure that the services provided to customers are continuously available and performing to Service Level
Agreement (SLA) performance levels
 Problem
Responsiblesolving & strategic thinking
for implementations of the change request in a timely and correct manner by focusing on the
 Presentation & communication skills
 Delivering Results & Meeting Customer Expectations
 Managed Services processes and Customer tools
 Business Continuity Management Knowledge

 Business Understanding

 Communication Knowledge & Skills

 Customer Insight

 English, French.

Nice to have
 Experience, with troubleshooting skills on Online Charging Systems
 Experience, with troubleshooting skills on Multi-Mediation System
 Experience, with troubleshooting skills on Provisioning System

Behavioral Competences
 Creating & innovating
 Analyzing
 Learning and Researching
 Applying expertise and technology
 Deciding & Initiating Action
 Adapting & Responding to Change
 Delivering Results & Meeting Customer Expectations
 Relating & Networking

Qualifications and Experience

 Degree in Engineering preferably in Computer Science, Information Technology, Electronics,
Document Title

MS 2ND LEVEL OPERATION / CHARGING SYSTEM

Prepared (also subject responsible if other) Checked Approved Date Rev Document name

YOUCEF ISLAM LADJAL Nadir Bekkal Brikci 2022-01-15 A JOB ROLE DESCRIPTION
Reference Security Class No Sheet

Ericsson Internal EAB-18:010811 Uen 3 (4)

 MS 2ND LEVEL OPERATION / CHARGING SYSTEM

Purpose of Job Role

 Responsible for the coordination, management and execution of proactive and reactive maintenance
activities that require a higher level of support that the one offered by the 1st Level Operations. This shall
ensure that the services provided to customers are continuously available and performing to Service Level
Agreement (SLA) performance levels
 Telecommunication or equivalent.of the change request in a timely and correct manner by focusing on the
Responsible for implementations
 Minimum
allocation,2implementation,
years of hands-on experience activation
configuration, as a IT or and
Telecom engineer
testing or similar
of specific role.
services or resources
 Skills of multi-tasking and prioritizing

 Adaptable, meticulous, innovative and self-motivated

 Problem-solving skills based on deep Knowledge on Linux and network;

 ITIL certification or working experience in ITIL-based environment is preferred.

 Technical knowledge of TCP/IP protocols and Telecom environment/ architecture (BSS/OSS).
 Network Architecture in technologies of 2G, 3G, 4G & 5G

 Mobile Telecommunications knowledge with telephony switching principles, transport networks, access
networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added
services

Document Title

MS 2ND LEVEL OPERATION / CHARGING SYSTEM

Prepared (also subject responsible if other) Checked Approved Date Rev Document name

YOUCEF ISLAM LADJAL Nadir Bekkal Brikci 2022-01-15 A JOB ROLE DESCRIPTION
Reference Security Class No Sheet

Ericsson Internal EAB-18:010811 Uen 4 (4)