International Students Briefing
by International Office
The International Office (IO)
A. International Support Team
(IST) Counter Hours:
Matters relating to: Monday – Friday: 9.00am - 4.30pm
Post-VAL procedures
Airport arrival: Immigration clearance &
Pick-up Email:
Student medical health insurance vpu@ucsiuniversity.edu.my
B. Visa Processing Unit (VPU) Facebook Page:
Matters relating to: Search: io.ucsi
New student application/Visa Approval
Letter (VAL)
Student Pass
COVID-19 Update
COVID-19 Update: International students commencing their studies
from May 2020 onwards and unable to travel to Malaysia due to
travel restrictions must notify the Student Enrolment Centre (SEC) to
complete the necessary admission requirements.
Upon issuance of VAL: Report to Visa Processing Unit
2
Student Pass: Multiple-Entry Visa
Valid for up to one year per issuance
Collect your passport upon
receiving an email notification
from VPU.
Avoid long-distance travelling at
the absence of your passport.
Be mindful of the Student Pass
expiry date and apply for renewal
four (4) months before expiration.
Above: Student Pass expiry date
Student Medical Health Insurance
Benefits:
o In-hospital care and outpatient GP treatment
For any lost or damaged card, please visit VPU
for replacement.
For more information:
o Phone: 1300-88-1899 (Corporate Solutions)
o Email: my.customer@aia.com
o Letter of Guarantee (LOG): 1300-8888-60/70
Important:
• Collect your medical card at VPU upon receiving the receipt in your email.
• Failure to present the medical card during hospital/clinic visits, claims must be submitted within one (1) month of visit
(applicable to reimbursable expenses only).
• Be mindful of the expiry date. Students must apply insurance top-up no later than one (1) month before the expiry date. It is
especially important for Indonesian students with a two-year visa as the insurance is valid for one (1) year only. The
University is not responsible for reimbursable expenses incurred during the uninsured period.
i-KAD
The i-KAD will be used as an
identification card for foreign
students. It can also be used as a
means of identification in
Peninsular Malaysia.
i-KAD is NOT a replacement of
passport (travel document).
For any lost or damaged i-KAD, the
replacement fees will cost RM150 -
RM500.
Student Pass Renewal
International Students should *To appeal for the renewal application, International
Students should obtain a Supporting Letter from the
monitor the expiry dates of their Dean of Faculty / Director of Centre or Institute, with
student passes. They must also the official faculty stamp.
meet the following requirements :
No outstanding fees **Despite an Appeal Letter has been submitted, the
Immigration Department has the rights to reject the
Course Selection for Current Semester or
renewal application or issue a FINAL or shorter period
Next Semester; whichever is applicable
of Student Pass.
Class Attendance above 80%
Academic Results with CGPA above 2.00
Kindly note that the decision to approve the appeal is
Passport Validity more than 18 Months solely at the discretion of the Malaysian Immigration
Department.
Within programme duration
Student Pass Renewal
Be mindful of the expiry date of
your Student Pass.
Renewal of Student Pass must be
applied through the Faculty four
(4) months before expiration.
E.g., If your Student Pass is expiring
in January 2022, renewal
application must be submitted to
the Faculty by
SEPTEMBER 2021
(four (4) months before expiration)
Above: Student Pass expiry date
Student Pass Renewal
Student Pass Renewal
These are the factors leading to the
rejection of your renewal application:
Class Attendance: Below 80%
Academic Results: CGPA below 2.00
FINAL stamp endorsed on current
Student Pass
Student Pass Renewal Status
The students can track the progress of their renewal application at
https://visa.educationmalaysia.gov.my/emgs/application/searchForm/
International Students are required to submit the passport at the VPU counter once the
application status reaches 50%.
Student Pass Renewal Process
*FOUR (4) MONTHS BEFORE
THE STUDENT PASS EXPIRY
DATE
YES
SUBMIT STUDENT PASS **SUBMIT PASSPORT
***OBTAIN ONE-YEAR
START RENEWAL APPLICATION AT FOR STUDENT PASS CONTINUE STUDIES?
VISA VALIDITY
FACULTY RENEWAL TO VPU
NO
CONFIRM WITH RO ON COMPLETED, WITHDRAW OR TRANSFER
COMPLETE PROGRAMME?
STUDENT STATUS
SUBMIT PASSPORT FOR
SUBMIT ONLINE
END STUDENT PASS WITHDRAW
WITHDRAWAL FORM
CANCELLATION
SUBMIT PROGRAMME
TRANSFER PROGRAMME
TRANSFER FORM TO RO
Note:
**The students are required to apply for a Special Pass if they submitted their passport to VPU in less than 8
working days before the expiry date of their student passes.
***Kindly note that the decision to approve your visa renewal is solely at the discretion of the Malaysian
Immigration Department.
Late Submission and Overstayed
International Students MUST submit their
renewal application to VPU three (3)
months before the expiry date.
Penalty for Late Submission will be imposed
if the International Students submitted their
renewal application in less than three (3)
months
Further actions will be taken for the
International Students who OVERSTAYED
Penalty; and /or
Detention (imprisonment) or
Deportation
Student Pass Cancellation
International Students are
responsible for the
cancellation of their
student passes for the
following reasons:
Graduate / Completion of Studies
Withdrawal / Termination from
Programme
Transfer Programme or Transfer
University
Note:
UCSI University will lodge a police report on those who fail to comply with the procedure of cancellation.
UCSI University will request the Malaysian Immigration Department to cancel their student pass.
Please refer to VPU for further assistance.
Student Pass Cancellation Process
Note:
UCSI University will lodge a police report on those who fail to comply with the procedure of
cancellation. UCSI University will request the Malaysian Immigration Department to cancel their
student pass.
Please refer to VPU for further assistance.
Other Passes and Matters
Other passes are as follows:
Dependant Pass - To apply for parents, children and/or spouse (for Postgraduate programme students only)
Transfer Sticker - To transfer the student pass (sticker) to the new passport
Special Pass - Temporary pass for student to legally stay in Malaysia
International Students who wish to travel outside of Malaysia due to the
following matters are advised to refer to VPU before leaving the country:
Internship Placement outside Malaysia
Passport Renewal in Home country
Residence Pass Renewal in UAE, Qatar etc.
Update Your Information in IIS
The International Students are required to
update the following details in IIS:
Malaysian mobile number (+60)
Malaysian residence address
Personal email address
Parent/Guardian’s phone number and
residence address
Loss of Passport
International Students are responsible for START
the safekeeping of their travel
LODGE REPORT TO VPU
documents. IMMEDIATELY END
NO
APPLY FOR TRANSFER STICKER
If the passport is lost or misplaced, REPORT TO VPU? WITH NEW PASSPORT AT VPU
students are required to: YES
YES
Lodge a report to VPU immediately LODGE REPORT TO NEAREST
NEW PASSPORT ISSUED?
POLICE STATION
Lodge a report to the nearest Police Station
NO
Request for a new passport from High REQUEST FOR REPLACEMENT
REPORT TO POLICE
Commission/Embassy STATION?
YES FROM HIGH COMMISSION/
EMBASSY
Apply for Transfer Sticker with New Passport at VPU NO
Please refer to VPU for further assistance IMMEDIATELY!
Thank You!
