iVMS-4200 Client

User Manual
 iVMS-4200 Client User Manual

Contents
Chapter 1 Overview.................................................................................................................... 1
1.1 Introduction ........................................................................................................................... 1
1.2 Summary of Changes ............................................................................................................. 1
Chapter 2 Service Management .................................................................................................. 2
Chapter 3 Device Management................................................................................................... 3
3.1 Activate Devices .................................................................................................................... 3
3.2 Add Device ............................................................................................................................. 4
3.2.1 Add Single or Multiple Online Devices ...................................................................... 5
3.2.2 Add Device by IP Address or Domain Name ............................................................. 7
3.2.3 Add Devices by IP Segment ........................................................................................ 9
3.2.4 Add a Device via OTAP ............................................................................................. 11
3.2.5 Add Device by Hik-Connect...................................................................................... 12
3.2.6 Import Devices in a Batch ........................................................................................ 14
3.3 Restore/Reset Device Password ......................................................................................... 16
3.3.1 Reset Device Password ............................................................................................ 16
3.3.2 Restore Device's Default Password ......................................................................... 17
3.4 Upgrade Device Firmware Version ..................................................................................... 18
3.5 Manage Added Devices ....................................................................................................... 20
3.6 Group Management ............................................................................................................ 21
3.6.1 Group Resources ...................................................................................................... 22
3.6.2 Edit Resource Parameters ........................................................................................ 23
Chapter 4 Hik-Connect ............................................................................................................. 25
4.1 Register a Hik-Connect Account ......................................................................................... 25
4.2 Log into Hik-Connect Account............................................................................................. 27
Chapter 5 Live View.................................................................................................................. 29
5.1 Live View Toolbar ................................................................................................................ 29
5.2 Add Custom View ................................................................................................................ 30
5.3 Start Live View ..................................................................................................................... 31
5.4 Auto-Switch in Live View .................................................................................................... 33

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5.4.1 Auto-Switch Cameras in a Group............................................................................. 33

5.4.2 Auto-Switch All Cameras.......................................................................................... 35
5.4.3 Auto-Switch Cameras or Custom Views by Schedule ............................................. 36
5.5 PTZ Control .......................................................................................................................... 37
5.5.1 PTZ Control Panel ..................................................................................................... 37
5.5.2 Set Preset, Patrol, and Pattern ................................................................................ 40
5.6 Customize Window Division ............................................................................................... 41
5.7 Manually Record and Capture ............................................................................................ 42
5.7.1 Manually Record Video ............................................................................................ 42
5.7.2 View Local Videos ..................................................................................................... 43
5.7.3 Capture Pictures ....................................................................................................... 43
5.7.4 View Captured Pictures ............................................................................................ 44
5.8 Instant Playback .................................................................................................................. 45
5.9 Live View for Fisheye Camera ............................................................................................. 45
5.9.1 Perform Live View in Fisheye Mode ........................................................................ 45
5.9.2 PTZ Control in Fisheye Mode ................................................................................... 47
5.9.3 Set a Preset and Patrol ............................................................................................. 47
5.10 Perform Smart Linkage...................................................................................................... 48
5.10.1 Configure Smart Linkage Rule ................................................................................ 48
5.10.2 Enable Smart Linkage ............................................................................................. 50
5.11 Live View for Thermal Camera .......................................................................................... 50
5.11.1 View Fire Source Information during Live View.................................................... 50
5.11.2 Show Temperature Information on Live View Image ........................................... 52
5.11.3 Manually Measure Temperature ........................................................................... 53
5.11.4 Display Fire Source Detection Shield Area ............................................................ 54
5.11.5 Display Waste Gas Information ............................................................................. 54
5.12 Live View in Low Bandwidth ............................................................................................. 55
5.13 More Functions.................................................................................................................. 55
Chapter 6 Remote Playback ...................................................................................................... 58
6.1 Flow Chart ............................................................................................................................ 58
6.2 Remote Storage Configuration ........................................................................................... 58

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6.2.1 Store Picture and Video on DVR, NVR, or Network Camera .................................. 59
6.2.2 Store Video on Storage Device ................................................................................ 61
6.2.3 Store Picture and Additional Information on Local PC ........................................... 62
6.2.4 Configure Recording Schedule Template ................................................................ 63
6.2.5 Configure Capture Schedule Template .................................................................... 64
6.3 Toolbar for Playback ........................................................................................................... 65
6.4 Normal Playback.................................................................................................................. 66
6.4.1 Search Video Footage............................................................................................... 67
6.4.2 Play Video Footage ................................................................................................... 69
6.5 Alarm Input Playback .......................................................................................................... 70
6.5.1 Search Video Footage............................................................................................... 70
6.5.2 Play Video Footage ................................................................................................... 71
6.6 Event Playback..................................................................................................................... 71
6.6.1 Search Video Footage/Picture ................................................................................. 72
6.6.2 View Video Footage ................................................................................................. 72
6.7 ATM Playback ...................................................................................................................... 73
6.7.1 Search Video Footage............................................................................................... 74
6.7.2 Play Video Footage ................................................................................................... 74
6.8 POS Playback ....................................................................................................................... 75
6.8.1 Search Video Footage............................................................................................... 75
6.8.2 Play Video Footage ................................................................................................... 76
6.9 VCA Playback ....................................................................................................................... 76
6.10 Synchronous Playback ....................................................................................................... 78
6.11 Fisheye Camera's Video Playback ..................................................................................... 78
6.12 Playback in Low Bandwidth .............................................................................................. 80
6.13 Download Video Footage .................................................................................................. 80
6.13.1 Download Video Footage by Date ......................................................................... 80
6.13.2 Download for Multiple Cameras ........................................................................... 81
Chapter 7 Event Configuration .................................................................................................. 82
7.1 Configure Event for Camera ................................................................................................ 82
7.2 Configure Event for Alarm Input ......................................................................................... 85

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7.3 Configure Event for Encoding Device ................................................................................. 87

Chapter 8 Event Center ............................................................................................................ 89
8.1 Enable Receiving Event from Devices ................................................................................. 89
8.2 View Real-Time Events ........................................................................................................ 90
8.3 Search Historical Events ...................................................................................................... 93
8.4 Get Events from Device ....................................................................................................... 97
8.5 View Pop-up Event Information ......................................................................................... 98
Chapter 9 Map Management .................................................................................................. 100
9.1 Add Map ............................................................................................................................ 100
9.2 Edit Map Scale ................................................................................................................... 101
9.3 Longitude and Latitude Calibration .................................................................................. 102
9.4 Manage Hot Spot ............................................................................................................... 102
9.4.1 Add Camera as Hot Spot ........................................................................................ 102
9.4.2 Add Alarm Input as Hot Spot ................................................................................. 104
9.4.3 Add Alarm Output as Hot Spot .............................................................................. 105
9.4.4 Add Zone as Hot Spot ............................................................................................. 107
9.4.5 Add Access Point as Hot Spot ................................................................................ 110
9.4.6 Configure Security Radar Hot Spot ........................................................................ 111
9.4.7 Edit Hot Spot........................................................................................................... 146
9.4.8 Preview Hot Spot .................................................................................................... 147
9.5 Manage Hot Region ........................................................................................................... 150
9.5.1 Add Hot Region ...................................................................................................... 150
9.5.2 Edit Hot Region ....................................................................................................... 151
9.5.3 Preview Hot Region ................................................................................................ 151
9.6 View Person's Moving Pattern.......................................................................................... 152
Chapter 10 Statistics............................................................................................................... 154
10.1 People Counting Report .................................................................................................. 154
10.1.1 People Counting Report by Encoding Device ...................................................... 154
10.1.2 View People Counting Report by DeepinMind Server ........................................ 158
10.2 View People Counting in Intersections Report .............................................................. 159
10.3 Queue Management ....................................................................................................... 161

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10.3.1 Queuing-Up Time Analysis ................................................................................... 162

10.3.2 Queue Status Analysis .......................................................................................... 165
10.4 Heat Map Report ............................................................................................................. 169
10.5 Report of Skin-Surface Temperature Statistics .............................................................. 171
10.6 Real-Time Density and People Counting ........................................................................ 172
10.7 Temperature Map ........................................................................................................... 174
Chapter 11 Data Retrieval ...................................................................................................... 176
11.1 Video Search .................................................................................................................... 176
11.2 Face Picture Retrieval ...................................................................................................... 178
11.2.1 Search Face by Uploaded Picture ........................................................................ 178
11.2.2 Search Face by Event Type ................................................................................... 180
11.2.3 Search Face by Person Name ............................................................................... 183
11.2.4 Search Face by Facial Features ............................................................................ 185
11.3 Human Body Retrieval .................................................................................................... 187
11.3.1 Search Human Body by Uploaded Picture .......................................................... 187
11.3.2 Search Human Body by Personnel Features ....................................................... 189
11.4 View Abnormal Event Detection Related Pictures and Videos ..................................... 190
11.5 Vehicle Retrieval.............................................................................................................. 193
11.6 Hard Hat Retrieval ........................................................................................................... 195
11.7 People Frequency Search ................................................................................................ 196
11.7.1 Search Frequently Appeared Person ................................................................... 196
11.7.2 Search Rarely Appeared Person .......................................................................... 197
11.8 AI Dashboard Retrieval ................................................................................................... 199
11.8.1 Search Analysis Result for Video and Captured Picture Task ............................. 199
11.8.2 Search Analysis Result for Imported Picture Task .............................................. 200
11.9 Facial Recognition Check-in ............................................................................................ 201
11.9.1 Search Facial Recognition Check-in Records ....................................................... 201
11.9.2 Search Facial Recognition Attendance Records .................................................. 203
11.10 Community Inspection .................................................................................................. 205
11.10.1 Detect Fire Engine Access .................................................................................. 205
11.10.2 Detect Elevator ................................................................................................... 206

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11.10.3 Retrieve Urban Management Event .................................................................. 207

Chapter 12 AI Dashboard........................................................................................................ 209
12.1 Face Application .............................................................................................................. 209
12.1.1 Set List Types for Face Picture Libraries .............................................................. 209
12.1.2 Set Cameras for Showing AI Information ............................................................ 210
12.1.3 Show AI Information ............................................................................................ 211
12.2 Multi-Target-Type Detection .......................................................................................... 213
12.2.1 Set Target Detection Parameters ........................................................................ 213
12.2.2 Display Multi-Target-Type Detection .................................................................. 216
12.3 AI Open Platform ............................................................................................................. 218
12.3.1 Configure Platform Parameters ........................................................................... 218
12.3.2 Configure Platform Event..................................................................................... 219
12.3.3 Analyze Picture Task ............................................................................................ 221
12.3.4 AI Platform Real-Time Display ............................................................................. 224
12.4 Linked Capture Alarm ...................................................................................................... 225
12.4.1 Set Basic Parameters ............................................................................................ 225
12.4.2 View Live View and Alarms .................................................................................. 225
12.5 Traffic Accident Alarm ..................................................................................................... 227
12.5.1 Configure Display Parameter ............................................................................... 227
12.5.2 View Traffic Accident Alarm ................................................................................ 228
12.6 Arming and Tracking ....................................................................................................... 230
12.6.1 Vehicle Arming and Control ................................................................................. 231
12.6.2 Face/Human Body Arming and Control .............................................................. 233
12.7 Skin-Surface Temperature .............................................................................................. 234
12.7.1 Display Skin-Surface Temperature ...................................................................... 234
12.7.2 Skin-Surface Temperature Information Display ................................................. 235
12.7.3 View Alarm Information ...................................................................................... 239
12.8 Abnormal Event Detection.............................................................................................. 241
12.9 Abnormal Event Detection Overview ............................................................................. 243
12.10 Customer Traffic (Face) ................................................................................................. 244

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Chapter 13 Security Control Panel .......................................................................................... 247

13.1 Flow Chart ........................................................................................................................ 247
13.2 Configure Security Control Panel Remotely ................................................................... 248
13.3 Configure Client Linkage for Zone Event ........................................................................ 248
13.4 Remotely Control Security Control Panel ....................................................................... 250
13.4.1 Remotely Control Partitions ................................................................................ 250
13.4.2 Remotely Control Zones....................................................................................... 252
13.4.3 Remotely Control Relay ....................................................................................... 253
13.4.4 Remotely Control Siren ........................................................................................ 253
Chapter 14 Person Management ............................................................................................ 254
14.1 Add Organization............................................................................................................. 254
14.2 Add Single Person ............................................................................................................ 254
14.2.1 Configure Basic Information ................................................................................ 255
14.2.2 Issue a Card to One Person .................................................................................. 257
14.2.3 Upload a Face Photo from Local PC ..................................................................... 261
14.2.4 Take a Photo via Client......................................................................................... 262
14.2.5 Collect Face via Access Control Device ................................................................ 263
14.2.6 Collect Fingerprint via Client................................................................................ 264
14.2.7 Collect Fingerprint via Access Control Device ..................................................... 265
14.2.8 Collect Iris via Client ............................................................................................. 266
14.2.9 Collect Iris via Access Control Device .................................................................. 266
14.2.10 Collect Voiceprint via Access Control Device .................................................... 267
14.2.11 Configure Access Control Information .............................................................. 268
14.2.12 Customize Person Information .......................................................................... 270
14.2.13 Configure Resident Information ........................................................................ 270
14.2.14 Configure Additional Information ..................................................................... 271
14.3 Import and Export Person Identify Information ............................................................ 271
14.3.1 Import Person Information .................................................................................. 271
14.3.2 Import Person Pictures ........................................................................................ 272
14.3.3 Export Person Information .................................................................................. 273
14.3.4 Export Person Pictures ......................................................................................... 273

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14.4 Get Person Information from Access Control Device .................................................... 274
14.5 Move Persons to Another Organization ......................................................................... 275
14.6 Issue Cards to Persons in Batch ...................................................................................... 275
14.7 Report Card Loss .............................................................................................................. 276
14.8 View Resource Statistics ................................................................................................. 277
Chapter 15 Access Control ...................................................................................................... 280
15.1 Flow Chart ........................................................................................................................ 280
15.2 Configure Schedule and Template .................................................................................. 282
15.2.1 Add Holiday .......................................................................................................... 282
15.2.2 Add Schedule Template ....................................................................................... 283
15.3 Set Access Group to Assign Access Authorization to Persons ....................................... 284
15.4 Search Access Group ....................................................................................................... 287
15.5 Configure Advanced Functions ....................................................................................... 287
15.5.1 Configure Device Parameters .............................................................................. 287
15.5.2 Configure Remaining Unlocked/Locked .............................................................. 296
15.5.3 Configure Multi-Factor Authentication ............................................................... 297
15.5.4 Configure Custom Wiegand Rule ......................................................................... 300
15.5.5 Configure Card Reader Authentication Mode and Schedule ............................. 301
15.5.6 Configure Person Authentication Mode ............................................................. 303
15.5.7 Configure Relay for Elevator Controller .............................................................. 304
15.5.8 Configure First Person In ...................................................................................... 307
15.5.9 Configure Anti-Passback ...................................................................................... 309
15.5.10 Configure Cross-Controller Anti-Passback ........................................................ 310
15.5.11 Configure Multi-door Interlocking..................................................................... 314
15.5.12 Configure Authentication Code ......................................................................... 315
15.6 Configure Other Parameters ........................................................................................... 316
15.6.1 Set Multiple NIC Parameters ............................................................................... 316
15.6.2 Set Device Capture Parameters ........................................................................... 316
15.6.3 Set Parameters for Face Recognition Terminal ................................................... 318
15.6.4 Enable M1 Card Encryption ................................................................................. 319
15.6.5 Set RS-485 Parameters ......................................................................................... 319

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15.6.6 Set Wiegand Parameters ..................................................................................... 320

15.7 Configure Linkage Actions for Access Control ................................................................ 320
15.7.1 Configure Client Actions for Access Event ........................................................... 321
15.7.2 Configure Device Actions for Access Event ......................................................... 322
15.7.3 Configure Device Actions for Card Swiping ......................................................... 323
15.7.4 Configure Device Actions for Person ID .............................................................. 325
15.8 Door/Elevator Control..................................................................................................... 326
15.8.1 Control Door Status .............................................................................................. 326
15.8.2 Control Elevator Status ........................................................................................ 328
15.8.3 Check Real-Time Access Records ......................................................................... 329
Chapter 16 Time and Attendance ........................................................................................... 331
16.1 Flow Chart ........................................................................................................................ 331
16.2 Configure Attendance Parameters ................................................................................. 333
16.2.1 Set Weekend ........................................................................................................ 333
16.2.2 Configure Authentication Mode .......................................................................... 333
16.2.3 Configure Overtime Parameters .......................................................................... 334
16.2.4 Configure Attendance Check Point ...................................................................... 334
16.2.5 Configure Holiday ................................................................................................. 335
16.2.6 Configure Leave Type ........................................................................................... 337
16.2.7 Synchronize Authentication Record to Third-Party Database ........................... 337
16.2.8 Configure Attendance Calculation Accuracy ....................................................... 338
16.2.9 Configure Break Time ........................................................................................... 338
16.3 Add Flexible Timetable.................................................................................................... 340
16.4 Add General Timetable ................................................................................................... 342
16.5 Add Shift .......................................................................................................................... 345
16.6 Manage Shift Schedule.................................................................................................... 348
16.6.1 Set Department Schedule .................................................................................... 348
16.6.2 Set Person Schedule ............................................................................................. 349
16.6.3 Set Temporary Schedule ...................................................................................... 350
16.6.4 Check Shift Schedule ............................................................................................ 351
16.7 Manually Correct Check-in/out Record .......................................................................... 351

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16.8 Add Leave and Business Trip........................................................................................... 353

16.9 Calculate Attendance Data ............................................................................................. 354
16.9.1 Automatically Calculate Attendance Data .......................................................... 354
16.9.2 Manually Calculate Attendance Data .................................................................. 354
16.10 Attendance Statistics .................................................................................................... 355
16.10.1 Get an Overview of Employees' Attendance Data............................................ 355
16.10.2 Custom Export Attendance Records .................................................................. 356
16.10.3 Configure Report Display ................................................................................... 357
16.10.4 Generate Instant Report .................................................................................... 358
16.10.5 Send Report Regularly........................................................................................ 358
Chapter 17 Video Intercom ..................................................................................................... 360
17.1 Flow Chart ........................................................................................................................ 360
17.2 Manage Calls between Client Software and an Indoor/Door Station/Access Control
Device............................................................................................................................... 361
17.2.1 Call Indoor Station from Client ............................................................................ 361
17.2.2 Answer Call via Client ........................................................................................... 362
17.3 View Real-Time Call Logs ................................................................................................ 363
17.4 Release a Notice to Resident .......................................................................................... 364
17.5 Configure Video Intercom Event..................................................................................... 364
17.6 Enable Calling between Video Intercom Device and Client .......................................... 366
17.7 Apply Application Package to Indoor Station ................................................................ 367
Chapter 18 Topology Management ......................................................................................... 368
18.1 Topology Display Overview ............................................................................................ 368
18.2 Set Topology Parameters ................................................................................................ 370
18.3 View Device Details ......................................................................................................... 370
18.4 View Link Details ............................................................................................................. 372
18.5 View Signal Transmission Path ....................................................................................... 373
18.6 Export Topology .............................................................................................................. 376
18.7 More Functions................................................................................................................ 376

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Chapter 19 Log Search ............................................................................................................ 378

Chapter 20 User Management ................................................................................................ 379
20.1 Add User .......................................................................................................................... 379
20.2 Change User's Password ................................................................................................. 380
Chapter 21 System Configuration ........................................................................................... 381
21.1 Set General Parameters .................................................................................................. 381
21.2 Set Live View and Playback Parameters ......................................................................... 383
21.3 Set Image Parameters ..................................................................................................... 384
21.4 Set Picture Storage .......................................................................................................... 385
21.5 Set Alarm Sound .............................................................................................................. 385
21.6 Set Access Control and Video Intercom Parameters ..................................................... 386
21.7 Set File Saving Path ......................................................................................................... 386
21.8 Set Icons Shown on Toolbar ............................................................................................ 387
21.9 Set Keyboard and Joystick Shortcuts .............................................................................. 388
21.10 Set Email Parameters .................................................................................................... 389
21.11 Manage Security Authentication .................................................................................. 390
21.11.1 Export Certificate from Service Management .................................................. 390
21.11.2 Import Certificate to Client ................................................................................ 390
21.11.3 Certificate Verification for Transmission Encryption ........................................ 391
Chapter 22 Operation and Maintenance ................................................................................. 392
A. Custom Wiegand Rule Descriptions .................................................................................... 394
B. Troubleshooting ................................................................................................................. 396
B.1 Failed to get the live view of a certain device. ................................................................ 396
B.2 Local recording and remote recording are confused. ...................................................... 396
B.3 Failed to download the video files or the downloading speed is too slow. ................... 397
C. FAQ (Frequently Asked Questions) ..................................................................................... 398
C.1 During live view, why an error message with error code 91 prompts ? ......................... 398
C.2 During live view, why the image is blurred or not fluent? .............................................. 398
C.3 Why the memory leaked and the client crashed after running for a while? .................. 398
C.4 How to get better performance of live view and playback when network bandwidth is
low?.................................................................................................................................. 399

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D. Error Code ......................................................................................................................... 401

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Chapter 1 Overview

1.1 Introduction
iVMS-4200 Client Software is designed to configure and manage Hikvision devices in a unified and
intuitive manner, including DVRs, NVRs, IP cameras, encoders, decoders, security control panels,
video intercom devices, access control devices, etc.
The software provides multiple functionalities, including real-time live view, video recording,
remote search and playback, file backup, alarm receiving, person management, access control,
video intercom, security control, time & attendance, etc.
This user manual describes the functions, configurations and operation steps of the client software.
To ensure the properness of usage and stability of the software, refer to the contents below and
read the manual carefully before installation and operation.

1.2 Summary of Changes

The followings are the changes of this version.
● On the Device page, you can manage the cloud P2P devices on an independent pane. See Add
Single or Multiple Online Devices.
● On the Playback page, you can select the time period on the calendar placed on the timeline.
See Search Video Footage.
● On the Real-Time Event page, you can view the details of real-time events, and switch between
Event Details and Handling Records panes. See View Real-Time Events.
● On the Data Retrieval module, you can search for video footage by time, event type, or tag, and
export the video footage to the local PC. See Video Search.

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Chapter 2 Service Management

iVMS-4200 Service is mainly applicable for data storage, data management, and data calculation.
With continuous running and processing, it can manage the data, such as event records and
attendance records, received by the iVMS-4200 Client Software. iVMS-4200 Service also provides
management for user permissions, devices, groups, logs, etc.
You can view the module running status, and click Edit Port to edit its ports. You need to restart
the iVMS-4200 Service to take effect.
Check WAN Address, and enter the IP Address for port mapping, or edit Picture Storage Server
Port, Live View Port, Live View Port of Video Intercom, Two-Way Audio Port, and Playback Port.
Check Auto-Launch to enable launching the iVMS-4200 Service automatically after the PC started
up.
The iVMS-4200 Service will not show after running it. Enter the system tray and click to open
the service management window.

Note
● After closing the service window, the client will log out and return to the login page. You need
to run the service and then log in again.
● The client can be run by no more than one operating system user at the same time on the same
computer.
● The Service should run on the same computer with the client.

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Chapter 3 Device Management

The client supports various types of devices including network camera, DVR (Digital Video
Recorder), NVR (Network Video Recorder), security control panel, video intercom device, access
control device, etc.
Example
You can view live view or playback after adding encoding devices to the client; you can arm or
disarm zones of a security control panel, receive alarm notifications after adding a security control
panel to the client; and you can control entrance & exit and manage attendance after adding
access control devices to the client.

3.1 Activate Devices

For the inactive devices, you are required to create a password to activate them before they can
be added to the software and work properly.
Before You Start
Make sure the device to be activated is connected to the network and on the same subnet with
the PC where the client runs.
Steps

Note
This function should be supported by the device.

1. Enter the Device Management page.

2. Click Device on the left.
3. Click Online Device to show the online device list at the bottom of the page.
The searched online devices are displayed in the list.
4. Check the device status (shown on Security Level column) and select an inactive device.
5. Click Activate to open the Activation dialog.
6. Create a password in the password field, and confirm the password.

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Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.

Note
For the NVR device, you are required to create a password in Network Cameras' Default
Password field and confirm the password for activating network camera(s) connected to the
NVR.

7. Optional: Enable Hik-Connect service when activating the device if the device supports.
1) Check Enable Hik-Connect to open the Note dialog.
2) Create a verification code, and confirm the verification code.
3) Click Terms of Service and Privacy Policy to read the requirements.
4) Click OK to enable the Hik-Connect service.
8. Click OK to activate the device.

Note
If the device supports resetting password via the reserved email, security question, or GUID, you
can configure them after activating the device.

9. Optional: Click in the Operation column to edit the network information (including IP
address, port number, gateway, etc.) for the online device.

3.2 Add Device

The client provides various device adding modes including IP/domain, IP segment, cloud P2P, ISUP
protocol. The client also supports importing multiple devices in a batch when there are large
amount of devices to be added.
On the right Maintenance and Management area, click Device Management.
On the left, click Device → Device.

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3.2.1 Add Single or Multiple Online Devices

The client can detect online devices which are in the same network as the PC running the client.
You can select a detected online device displayed in the online device list and add it to the client.
For detected online devices sharing the same user name and password, you can add them to the
client in a batch.
Before You Start
● The device(s) to be added are in the same network as the PC running the client.
● The device(s) to be added have been activated.
Steps
1. On the Device page, click Online Device to show the online device area.
The searched online devices are displayed in the list.

Figure 3-1 Online Device

2. In the Online Device area, check one or more online device(s), and click Add to open the device
adding window.
3. Select the adding mode to OTAP.
4. Enter the required information.
Name
Enter a descriptive name for the device.
IP Address
Enter the device's IP address. The IP address of the device is obtained automatically in this
adding mode.
Port
You can customize the port number. The port number of the device is obtained automatically
in this adding mode.

Note
For some device types, you can enter 80 as the port No. This function should be supported by
the device.

User Name
By default, the user name is admin.

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Password
Enter the device password.

Caution
The password strength of the device can be automatically checked. We highly recommend
you change the password of your own choosing (using a minimum of 8 characters, including
at least three kinds of following categories: upper case letters, lower case letters, numbers,
and special characters) in order to increase the security of your product. And we recommend
you change your password regularly, especially in the high security system, changing the
password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.
5. Optional: Check Transmission Encryption (TLS) to enable transmission encryption using TLS
(Transport Layer Security) protocol for security purpose.

Note
● This function should be supported by the device.
● If you have enabled Certificate Verification, you should click Open Certificate Directory to
open the default folder, and copy the certificate file exported from the device to this default
directory to strengthen the security. See Certificate Verification for Transmission Encryption
for details about enabling certificate verification.
● You can log into the device to get the certificate file by web browser.

6. Check Synchronize Time to synchronize the device time with the PC running the client after
adding the device to the client.
7. Optional: Check Import to Group to create a group by the device name, and import all the
channels of the device to this group.
Example
For encoding device, its encoding channels and alarm inputs/outputs will be imported to this
group.
For access control device, its access points, alarm inputs/outputs, and encoding channels (if
exist) will be imported to this group.
8. Click Add.
9. Optional: Click Export Device, select the saving path and device type, and click OK to export the
device information to your PC.

Note
Currently, the platform only supports exporting the information of video intercom devices,
including door stations, indoor stations, and main stations.

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3.2.2 Add Device by IP Address or Domain Name

If you know the IP address or domain name of the device to add, you can add devices to the client
by specifying the IP address (or domain name), user name, password, etc.
Steps
1. On the Device page, click Device tab on the top of the right panel.
The added devices are displayed on the right panel.

2. Click Add to open the Add window, and then select IP/Domain as the adding mode.
3. Enter the required information.
Name
Create a descriptive name for the device. For example, you can use a nickname that can show
the location or feature of the device.
Address
The IP address or domain name of the device.
Port
The devices to add share the same port number. The default value is 8000.

Note
For some device types, you can enter 80 as the port No. This function should be supported by
the device.

User Name
Enter the device user name. By default, the user name is admin.
Password
Enter the device password.

Caution
The password strength of the device can be automatically checked. We highly recommend
you change the password of your own choosing (using a minimum of 8 characters, including
at least three kinds of following categories: upper case letters, lower case letters, numbers,
and special characters) in order to increase the security of your product. And we recommend
you change your password regularly, especially in the high security system, changing the
password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.
4. Optional: Add the offline devices.
1) Check Add Offline Device.
2) Enter the required information, including the device channel number and alarm input
number.

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Note
After adding the offline device to the client, the device network status will be displayed as
"Offline"; When the device comes online, the device network status will turn to "Online", and
the client will connect it automatically.

5. Optional: Check Transmission Encryption (TLS) to enable transmission encryption using TLS
(Transport Layer Security) protocol for security purpose.

Note
● This function should be supported by the device.
● If you have enabled Certificate Verification, you should click Open Certificate Directory to
open the default folder, and copy the certificate file exported from the device to this default
directory to strengthen the security. See Certificate Verification for Transmission Encryption
for details about enabling certificate verification.
● You can log into the device to get the certificate file by web browser.

6. Check Synchronize Time to synchronize the device time with the PC running the client after
adding the device to the client.
7. Optional: Check Import to Group to create a group by the device name, and import all the
channels of the device to this group.
Example
For encoding device, its encoding channels and alarm inputs/outputs will be imported to this
group.
For access control device, its access points, alarm inputs/outputs, and encoding channels (if
exist) will be imported to this group.
8. Finish adding the device.
– Click Add to add the device and back to the device list page.
– Click Add and New to save the settings and continue to add other device.
9. Optional: Perform the following operation(s).
Remote On the device list page, click in the Operation column to perform
Configuration remote configuration for a device. The is in the rightmost column
of the Device page. For details, refer to the user manual of device.

Device Status Click in the Operation column to view device status, including
cameras, recording status, signal status, hardware status, etc.

Edit Device Click in the Operation column to edit the device information, such
Information as IP address, user name, and password.

Check Online User Click in the Operation column to check the online users who
access the device, such as user name, user type, user's IP address,
and login time.

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Refresh Click in the Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the selected
device(s) from the client.

3.2.3 Add Devices by IP Segment

If the devices share the same port No., user name and password, and their IP addresses ranges in
the same IP segment, you can add them to the client by specifying the start IP address and the end
IP address, port No., user name, password, etc of the devices.
Steps
1. On the Device page, click Add to open the Add window.

2. Select IP Segment as the adding mode.

3. Enter the required information.
Start IP
Enter a start IP address.
End IP
Enter an end IP address in the same network segment with the start IP.
Port
Enter the device port No. The default value is 8000.

Note
For some device types, you can enter 80 as the port No. This function should be supported by
the device.

User Name
By default, the user name is admin.
Password
Enter the device password.

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Caution
The password strength of the device can be automatically checked. We highly recommend
you change the password of your own choosing (using a minimum of 8 characters, including
at least three kinds of following categories: upper case letters, lower case letters, numbers,
and special characters) in order to increase the security of your product. And we recommend
you change your password regularly, especially in the high security system, changing the
password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.
4. Optional: Add the offline devices.
1) Check Add Offline Device.
2) Enter the required information, including the device channel number and alarm input
number.

Note
After adding the offline device to the client, the device network status will be displayed as
"Offline"; When the device comes online, the device network status will turn to "Online", and
the client will connect it automatically.

5. Optional: Check Transmission Encryption (TLS) to enable transmission encryption using TLS
(Transport Layer Security) protocol for security purpose .

Note
● This function should be supported by the device.
● If you have enabled Certificate Verification, you should click Open Certificate Folder to open
the default folder, and copy the certificate file exported from the device to this default
directory to strengthen the security. See Certificate Verification for Transmission Encryption
for details about enabling certificate verification.
● You can log into the device to get the certificate file by web browser.

6. Check Synchronize Time to synchronize the device time with the PC running the client after
adding the device to the client.
7. Optional: Check Import to Group to create a group by the device name, and import all the
channels of the device to the group.
8. Finish adding the device.
– Click Add to add the device and back to the device list page.
– Click Add and New to save the settings and continue to add other device.
9. Optional: Perform the following operation(s).
Remote On the device list page, click in the Operation column to perform
Configuration remote configuration for a device. The is in the rightmost column
of the Device page. For details, refer to the user manual of device.

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Device Status Click in the Operation column to view device status, including
cameras, recording status, signal status, hardware status, etc.

Edit Device Click in the Operation column to edit the device information, such
Information as IP address, user name, and password.

Check Online User Click in the Operation column to check the online users who
access the device, such as user name, user type, user's IP address,
and login time.

Refresh Click in the Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the selected
device(s) from the client.

3.2.4 Add a Device via OTAP

Some devices can be added via the OTAP.
Before You Start
Make sure the device is activated.
Steps
1. On the Device page, click Add to open the Add window, and then select OTAP as the adding
mode.
2. Enter the required information.
Name
Create a descriptive name for the device. For example, you can use a nickname that can show
the location or feature of the device.
Address
The IP address or domain name of the device.
Port
The devices to add share the same port number. The default value is 8000.

Note
For some device types, you can enter 80 as the port No. This function should be supported by
the device.

User Name
Enter the device user name. By default, the user name is admin.
Password

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Enter the device password.

Caution
The password strength of the device can be automatically checked. We highly recommend
you change the password of your own choosing (using a minimum of 8 characters, including
at least three kinds of following categories: upper case letters, lower case letters, numbers,
and special characters) in order to increase the security of your product. And we recommend
you change your password regularly, especially in the high security system, changing the
password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.
3. Optional: Check TLS to enable transmission encryption using TLS (Transport Layer Security)
protocol for security purpose.

Note
● This function should be supported by the device.
● If you have enabled Certificate Verification, you should click Open Certificate Directory to
open the default folder, and copy the certificate file exported from the device to this default
directory to strengthen the security. See Certificate Verification for Transmission Encryption
for details about enabling certificate verification.
● You can log into the device to get the certificate file by web browser.

4. Check Synchronize Time to synchronize the device time with the PC running the client after
adding the device to the client.
5. Optional: Check Import to Group to create a group by the device name, and import all the
channels of the device to this group.
6. Finish adding the device.
– Click Add to add the device and back to the device list page.
– Click Add and New to save the settings and continue to add other device.

3.2.5 Add Device by Hik-Connect

If the device supports Hik-Connect and its Hik-Connect function has been enabled, you can add it
to both the client and Hik-Connect account by Hik-Connect mode; for devices already added to the
Hik-Connect account, you can add them to the client after logging into the Hik-Connect account.
Before You Start
Make sure you have registered and logged into a Hik-Connect account first.
Steps
1. On the Device page, click Cloud P2P Device → Add to open the Add window.
2. Enter the device serial number.
– Enter the serial number which you can find on the device label.

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– If the IP address of the device is in the same local subnet with the client, click Online Device
and select an online device to get its serial number automatically.
3. Enter the verification code of the device.

Note
You can create the verification code when activating the device and enabling the Hik-Connect
service, and is the same with the verification code created when enabling stream encryption.
You can also create it on the device configuration page.

4. Optional: CheckEnable DDNS to access the device by Hik-Connect Domain.

Domain
Customize the device domain name, which is used to get the IP address and port of the
device registered on Hik-Connect server.
UPnP Mode
Auto
Select Auto as the UPnP Mode to get the port number of the device automatically.
Manual
Select Manual as the UPnP Mode, and you need to input the port number of the device
manually.
User Name
Enter the device user name. By default, the user name is admin.
Password
Enter the device password, which is created when you activate the device.

Caution
The password strength of the device can be automatically checked. We highly recommend
you change the password of your own choosing (using a minimum of 8 characters, including
at least three kinds of following categories: upper case letters, lower case letters, numbers,
and special characters) in order to increase the security of your product. And we recommend
you change your password regularly, especially in the high security system, changing the
password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.

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Note
If DDNS function is disabled, you cannot do some operations for the added device through client,
such as viewing the device status, downloading the video files during remote playback,
generating QR codes of devices, etc.

5. Optional: Check Import to Group to create a group by the Hik-Connect account name, and
import all the channels of the device to the group.
6. Add device to the client software and Hik-Connect account.
– Click Add to add the device and return to the device list.
– Click Add and New to add the device and continue to add the next device.
7. Optional: Perform the following operation(s).
Remote On the device list page, click in the Operation column to perform
Configuration remote configuration for a device. The is in the rightmost column
of the Device page. For details, refer to the user manual of device.

Edit Device Click to edit the device details.

Information

Delete Device Select one or multiple devices and click Delete to delete the selected
device(s) from the client.

3.2.6 Import Devices in a Batch

You can add multiple devices to the client in a batch by entering the device parameters in a
pre-defined CSV file.
Steps
1. Enter the Device Management module.
2. Click Device tab on the top of the right panel.
3. Click Add to open the Add window, and then select Batch Import as the adding mode.

4. Click Export Template and then save the pre-defined template (CSV file) on your PC.
5. Open the exported template file and enter the required information of the devices to be added
on the corresponding column.

Note
For detailed description of the required fields, refer to the introductions in the template.

Adding Mode

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Enter 0 or 1 or 2.
Address
Edit the address of the device.
Port
Enter the device port number. The default port number is 8000.
User Name
Enter the device user name. By default, the user name is admin.
Password
Enter the device password.

Caution
The password strength of the device can be automatically checked. We highly recommend
you change the password of your own choosing (using a minimum of 8 characters, including
at least three kinds of following categories: upper case letters, lower case letters, numbers,
and special characters) in order to increase the security of your product. And we recommend
you change your password regularly, especially in the high security system, changing the
password monthly or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.

Add Offline Device

Enter 1 to enable adding an offline device.
After adding the offline device to the client, the device network status will be displayed as
"Offline"; When the device comes online, the device network status will turn to "Online", and
the client will connect it automatically. Enter 0 to disable adding an offline device.
Import to Group
Enter 1 to create a group by the device name. All the channels of the device will be imported
to the corresponding group by default. Enter 0 to disable this function.
Channel Number
If you enable Add Offline Device, enter the channel number of the device. If you disable Add
Offline Device, this field is not required.
Alarm Input Number
If you enable Add Offline Device, enter the alarm input number of the device. If you disable
Add Offline Device, this field is not required.
6. Click and select the template file.
7. Click Add to import the devices.
8. Optional: Perform the following operation(s).
Remote On the device list page, click in the Operation column to perform

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Configuration remote configuration for a device. The is in the rightmost column

of the Device page. For details, refer to the user manual of device.

Device Status Click in the Operation column to view device status, including
cameras, recording status, signal status, hardware status, etc.

Edit Device Click in the Operation column to edit the device information, such
Information as IP address, user name, and password.

Check Online User Click in the Operation column to check the online users who
access the device, such as user name, user type, user's IP address,
and login time.

Refresh Click in the Operation column to get the latest device

information.

Delete Device Select one or multiple devices and click Delete to delete the selected
device(s) from the client.

3.3 Restore/Reset Device Password

If you forgot the password of the detected online devices, you can restore the device's default
password or reset the device's password through the client.

3.3.1 Reset Device Password

If you forgot the password of the detected online devices, you can reset the device password via
the client.
Steps
1. Enter Device Management page.
2. Click Device tab on the top of the right panel.
3. Click Online Device to show the online device area.
All the online devices sharing the same subnet will be displayed in the list.
4. Select the device from the list and click on the Operation column.
5. Reset the device password.
– ClickExport to save the device file on your PC and then send the file to our technical support.

Note
For the following operations for resetting the password, contact our technical support.
– Click Generate to pop up the QR Code window and click Download to save the QR code to
your PC. You can also take a photo of the QR code to save it to your phone. Send the picture
to our technical support.

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Note
For the following operations for resetting the password, contact our technical support.
– Select the Safe Mode according to actual needs.

Note
For the following operations for resetting the password, contact our technical support.

Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.

3.3.2 Restore Device's Default Password

If you forget the password of the detected online devices, you can restore their default password
via the client.
Steps
1. Enter Device Management page.
2. Click Device tab on the top of the right panel.
3. Click Online Device to show the online device area at the bottom of the page.
All the online devices sharing the same subnet will be displayed in the list.
4. Select a device and click on the Operation column to open the Reset Password window.
5. Restore the device password.
– Enter the security code, and then you can restore the default password of the selected
device.

Note
For getting the security code, contact our technical support.
– ClickExport to save the device file on your PC and send the file to our technical support.

Note
For the following operations for resetting the password, contact our technical support.

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What to do next
The default password (12345) for the admin account is for first-time login purposes only. You must
change this default password to better protect against security risks, such as the unauthorized
access by others to the product that may prevent the product from functioning properly and/or
lead to other undesirable consequences.

Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change your
password regularly, especially in the high security system, changing the password monthly or
weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the service
provider and/or end-user.

3.4 Upgrade Device Firmware Version

When there is a new firmware version available for the added device, you can upgrade its
firmware version via the client.

Note
● The device should support this function.
● You can configure upgrading mode in System Configuration. See Set General Parameters for
details.
Enter the Device Management module, and then click Device tab to show the device list.
Perform the following operations according to different upgrading modes.
Disable
On the Device for Management panel, if there is a new firmware version available, the status in
the Firmware Upgrade column of the device will turn to Upgradeable.
Select the upgradeable device and click Upgrade to start upgrading the device firmware.

Note
The upgrade progress will show. When the upgrade is completed, the status in the Firmware
Upgrade column of the device will turn to Upgraded.

Prompt Me If Download and Upgrade

If there is a new firmware version available, a prompt window will pop up. Click Upgrade All to
start downloading and upgrading.

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Download and Prompt Me If Upgrade

A dialog will pop up for selecting whether to upgrade after downloading package of new version.
Click Upgrade All to start upgrading the device firmware.

Figure 3-2 Device Upgrade Prompt

Note
After clicking Upgrade All, a prompt will pop up for viewing details. If you are not in Device
Management page, click View Details to jump to Device Management page; if you are in Device
Management page, close the prompt.

Upgrade Status
On the device management page, the following upgrade status will be shown in the Firmware
Upgrade column.
No Available Version
No new firmware version available.
Upgradeable
A new firmware version available.

Note
Move the cursor on to view the current version, latest version, and upgrade content of the
firmware version.

Waiting
The device is waiting for upgrade.
Downloading
The client is downloading the package of the new firmware version.
Upgrading

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The upgrading of the device firmware is going on.

Upgraded
Hover the cursor on Upgraded to show the version after upgrading.
Upgrading Failed
When the upgrade fails, a prompt will pop up for viewing details. If you are not in Device
Management page, click View Details to jump to Device Management page; if you are in Device
Management page, close the prompt. Hover the cursor on Upgrading Failed to show the error
details, and click Upgrade Again to try again.

3.5 Manage Added Devices

After adding devices to device list, you can manage the added devices including editing device
parameters, remote configuration, viewing device status, etc.
Table 3-1 Manage Added Devices
Click to edit device information including device name, address,
Edit Device
user name, password, etc.
Check one or more devices, and click Delete to delete the selected
Delete Device
devices.
On the device list page, click in the Operation column to perform
Remote Configuration remote configuration for a device. The is in the rightmost column
of the Device page. For details, refer to the user manual of device.
Click to view device status, including cameras, recording status,
signal status, hardware status, etc.

Note
View Device Status
For different devices, you will view different information about device
status.

Click to view the details of online user who access the device,
View Online User
including user name, user type, IP address and login time.
Refresh Device
Click to refresh and get the latest device information.
Information
Check one or more devices, and click QR Code to generate a QR code of
the added device(s). You can add device(s) to the Mobile Client via
Generate QR Code scanning the QR code.

Note

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Devices added by Hik-Connect cannot generate a QR code.

View device status in the Firmware Upgrade column, check one or

more upgradable devices, and click Upgrade Device Firmware to
Upgrade Device
upgrade the selected devices. For details, refer to Upgrade Device
Firmware Version.
Get Events from Check one device, and click Get Events from Device to synchronize
Device events. For details, refer to Get Events from Device.
Click Export Device, set the saving path and select device type to export
the device details (such as device type, IP address, and port No.) to your
local PC.

Note
Export Device
The super user can enable Password Protection and enter the
password, then the exported file of device information will be
encrypted.

3.6 Group Management

The client provides groups to manage the added resources in different groups. You can group the
resources into different groups according to the resources' locations.
Example
For example, on the 1st floor, there mounted 64 cameras, 16 doors, 64 alarm inputs, and 16 alarm
outputs. You can organize these resources into one group (named 1st Floor) for convenient
management. You can get the live view, play back the video files, control door status, and do some
other operations of the devices after managing the resources by groups.

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3.6.1 Group Resources

The client provides two methods of adding a group: customizing a group or creating a group by
device name. After customizing a group, you need to import resources into this group manually.
After creating a group by the device name, the resources of the device will be imported into the
group automatically. You can choose one method to group your resources according to actual
needs.
Steps
1. In the Maintenance and Management area, click Device Management → Group to enter the
group management page.
2. Add a group.
– Customize a Group: Click Add Group and create a name for the new group.
– Create a Group by Device Name: Click Create Group by Device Name and select an added
device to create a new group by the name of the selected device. After creating a group by
the device name, the resources (such as encoding channels, alarm inputs, alarm outputs, and
access points) of the device will be automatically imported to the group.

Note
● Up to 256 groups can be added.
● You can select multiple groups by pressing and holding Shift or Ctrl key on the keyboard.

3. After adding a group, you need to import resources into the group.

Note
For one resource, it can be added to different groups.

1) Select the type of resources to be imported, and click Import.

2) Select the resources to be imported, and click Import to import all the selected resources into
this group.
4. Optional: After adding a group, perform one of the following operations if needed.
Expand or Fold Click / to expand or fold the resource list in the group.
Resource List

Search Resource Enter the keyword and click to search target resources.

Remove Resource Select resource(s) and click Delete to remove the selected resource(s)
from Group from the group.

Update Resource You can update all the resource names in a group or in a channel.
Name ● Select a group, and click Update Resource Name to update all the
resource names in the selected group.
● Select a channel in one group, and update all the resource names
in this channel. For example, click Encoding Channels → Update

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Camera Name to update all the camera names in encoding

channels.

Note
This function should be supported by the device.

3.6.2 Edit Resource Parameters

After importing the resources to the group, you can edit the resource parameters. For encoding
channel, you can edit the channel name, stream type, protocol type, etc. For access point, you can
edit the access point name. For alarm input, you can edit the alarm input name. Here we take
encoding channel as an example.
Before You Start
Import the resources to group.
Steps
1. Enter the Device Management module.
2. Click Device Management → Group to enter the group management page.
All the added groups are displayed on the left.
3. Select a group on the group list and click Encoding Channel.
The encoding channels imported to the group will display.
4. Click in the Operation column to open the Edit Resource window.
5. Edit the camera information, including the camera name, the stream type, etc.
Video Stream
Select the stream type for live view of the camera as desired.

Note
You should start live view again to take effect.

Playback Stream Type

Select the stream type for playback of the camera as desired.

Note
● This field will display if the device supports dual-stream.
● You should start live view again to take effect.

Rotation Type
Select the rotate type for the live view or playback of the camera as desired.
Protocol Type

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Select the transmission protocol for the camera.

Note
You should start live view again to take effect.

Streaming Protocol
Select the protocol as RTSP or private for getting stream when live view.

Note
You should start live view again to take effect.

Copy to…
Copy the configured parameters to other camera(s).
Refresh
Get a new captured picture for the live view of the camera.
6. Click OK to save the new settings.

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Chapter 4 Hik-Connect
The client software also supports to register a Hik-Connect account, log into your Hik-Connect
account and manage the devices which support the Hik-Connect service.

4.1 Register a Hik-Connect Account

The client supports registering a Hik-Connect account to manage devices which supports
Hik-Connect service.
Steps
1. Enter the login page of a Hik-Connect account.
– Click Log in in the upper-right corner of the client.
1. Click Device Management → Device to enter the Device Management page.
2. Click Cloud P2P Device → Add to open the adding device pane.
3. Select the region to log in.
4. Click Login.
The Login window pops up.

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Figure 4-1 Login Window

2. Click Register to open the Register Account window.

3. Enter the required information, including user name, password, confirm password, and phone
number/email address.

Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.

4. Click Send Message to get a verification code.

The system will send verification code to your phone or email.
5. Enter the received verification code in the Verification Code text field.
6. Check I have read and agreed Terms of Service Privacy Policy.
7. Click Register to finish the registration.

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4.2 Log into Hik-Connect Account

You can log into Hik-Connect account via the client, so as to operate devices managed by
Hik-Connect account.
Before You Start
Register a Hik-Connect account.

Note
For details, refer to Register a Hik-Connect Account.

Steps
1. Enter the login page of a Hik-Connect account.
– Click Log in in the upper-right corner of the client.
1. Click Device Management → Device to enter the Device Management page.
2. Click Cloud P2P Device → Add to open the adding device pane.
3. Select the region to log in.
4. Click Login.
The Login window pops up.

2. Enter user name/phone number, and password.

3. Click Log in to log into your account.

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Log in will turn to Logged in.

4. Optional: Click Logged in → Log out to log out of your account.

Note
● Devices added by Hik-Connect will be hidden after logging out the Hik-Connect.
● Alarm-related pictures saved in Hik-Connect will be valid for 2 hours.

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Chapter 5 Live View

You can view the live video of the added network cameras and video encoders on the Main View
page. And some basic operations are supported, including picture capturing, manual recording,
window division, PTZ control, Auto-Switch in live view, etc.

5.1 Live View Toolbar

The live view toolbar can help you operate and manage the live-view window more convenient
and quick. For example, you can capture picture, record the audio, adjust the volume, split the
window by the one-click of the tools on the toolbar.
Description of Global Toolbar Icons

Icon Function Name Function Description and Operation

Save the view you create currently, which is convenient
for quick viewing the cameras.
Save View
Click to pop up the window of saving view. Select
Create View or Current View, and name for the view.
Stop Live View Stop the all the live view cameras.
Click to pop up the volume bar，click to cancel
Mute/Cancel the mute and you can adjust the volume.
/
Mute Click to pop up the volume bar, click again to
set the live-view cameras as mute.
Select the different window division mode for live view.
Click to select one window division mode (e.g. 9
Window Division window division).
You can also click Add to customize a window division
mode.
Display the live view in full screen. Press Esc key to exit
Full Screen
full screen mode.
Enter the live view parameters setting mode, configure
Configuration
for live view and playback, image, files and toolbar.

Description of Live View Toolbar Configuration

1. Click on the lower-right corner of Main View page, and select Live View Toolbar in the
popping up pane on the right.

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2. (Optional) Switch on Enable Screen Toolbar Display, the live view toolbar will appear when
you hover the cursor on the live view window. Then you can switch on Lock Toolbar, the live
view toolbar will be stuck on the live view window all the time.

Note
The function of locking toolbar is not supported when there are more than 9 windows in the live
view image.
3. In General Toolbar and Device Exclusive Toolbar, you can select the icon(s) as needed. Also,
you can drag an icon to move its location.

Note
The supported icons in device exclusive toolbar vary according to different devices.

Table 5-1 Description of Live View General Toolbar

Icon Function Name Function Description and Operation
Capture Manually capture the pictures for the live view window.
Start Click the first time to start recording and click again to
/ Recording/Stop stop recording, and automatically save the recording
Recording files to the path you have set.
On the current time, you can select to play back the
Switch to Instant
video in previous 30 s, 1 min, 3 min, 5 min, 8 min, 10
Playback
min.

5.2 Add Custom View

A view is a window division with cameras configured to each window; View mode enables you to
save the window division and the correspondence between cameras and windows as favorite to
quickly access the related cameras later. For example, you can link camera 1, camera 2, and
camera 3 located in your office to display windows and save them as a view called office.
Steps
1. Enter the Main View page.
2. Click Resource tab.
3. Move the cursor to the Custom View in the resource panel and click to create a new view.

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Figure 5-1 Add Custom View

4. Enter a name for the view.

5. Optional: Click in the live view toolbar to set window division mode for the new view.
6. Start live view for specified camera in specified window according to actual needs.
7. Click to save the current view or save it as a new view.

Note
Up to 16 custom views are allowed to add to the client.

8. Optional: Perform the following operations after adding the custom view.
Edit View Name Move the cursor over the new view and click to edit the view
name.

Delete View Move the cursor over the new view and click to delete the view.

What to do next
Click again to select the custom window division.

5.3 Start Live View

You can start live view after adding device(s) to the client so that you can getto know the
monitored area well. You can start the live view of one camera or all cameras in a group. You can
also start the live view in custom view mode.
Click Main View → Resource to enter Main View page. On the left resource list, select resource(s)
and start live view by the following ways.

Available
Description Operation
Ways
● Select a camera and drag it to the window.
Start Live
Start the live view of only one ● Double-click the camera in a group.
View for One
camera in a group. ● Move your cursor over the camera name,
Camera
and click .

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Available
Description Operation
Ways

● Select a group and drag it to the window.

Start Live ● Double-click the group.
Start the live view of all ● Move your cursor over the group name, and
View for
cameras in one group click , or click → View All Cameras in
Camera
synchronously. Group.
Group

● Select a custom view and drag it to the

window.
● Double-click the custom view.

Start Live Note

View in Start the live view of the Customize a view which containing
Custom View cameras in the custom view. information such as window division, camera
Mode and correspondence between cameras and
windows. See Add Custom View for details.

Note
If the device supports stream encryption, and the stream of its live view is encrypted, you are
required to enter a stream key for double verification.

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Figure 5-2 Start Live View

During live view, you can view the bitrate, frame rate and resolution information on the image.

5.4 Auto-Switch in Live View

You can display live view of cameras or display the custom views in turn, which is called
"auto-switch". If you want to perform live view of a large amount of cameras, you can auto-switch
the cameras in a group in a single screen or all cameras in multiple screens. You can also add an
auto-switch schedule, which means you can add the selected cameras or custom views to
windows, then the client will automatically switch live view of the selected cameras or custom
views by the window No..
When auto-switching in live view, three modes are available:
● Auto-Switch All Cameras in Default View
● Auto-Switch Cameras in a Group
● Auto-Switch Cameras or Custom Views by Schedule

5.4.1 Auto-Switch Cameras in a Group

The video stream of the cameras from the same group can switch automatically in a selected

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display window. For example, if you start auto-switch of a group containing 5 cameras, the live
view of the 5 cameras will be displayed in turn with an interval which can be configured. You can
also switch to playback and perform other operations on the display window.
Steps
1. Enter the Main View page.
2. Click Auto-Switch → Single Window Auto-Switch on the left panel to show the groups.
3. Select a display window on the right panel.
4. Hover the cursor on a group name and click .

Figure 5-3 Start Auto-Switch of Cameras in a Group

The cameras in the selected group starts auto-switch in the display window.

Note
The audio is off by default after auto-switch starts.
5. Optional: Perform the following operations.
Operation Description

Pause/Resume Click or to pause/resume auto-switch.

Auto-Switch

Go to Previous/Next Click or to display cameras of the previous/next group.

Page

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Set Dwell Time After stopping the current auto-switch, click or to

decrease/increase auto-switch dwell time, or click 20s at the bottom
of the page to change the auto-switch dwell time. You can also click
Custom Dwell Time to set the dwell time according to your need. For
example, if you set the interval as 10 seconds, the image of each
group will be displayed for 10 seconds and then switch to next group.

5.4.2 Auto-Switch All Cameras

The video of all the cameras in the camera list can switch automatically in a self-adaptive mode. If
you start auto-switch of all cameras, the live view of all cameras can be displayed quickly, which is
an effective way for live view. The auto-switch is performed with an interval which can be
configured. You can also switch to playback and perform other operations on the auto-switch
window.
Steps
1. Enter the Main View page.
2. Click Auto-Switch → Multi-Window Auto-Switch on the left panel.
3. Hover the cursor on Auto-Switch All Cameras, and then click .

Figure 5-4 Start Auto-Switch of All Cameras

All cameras in the camera list start auto-switching in a self-adaptive mode.
4. Optional: Perform the following operations.
Operation Description

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Pause/Resume Click or to pause/resume auto-switch.

Auto-Switch

Go to Previous/Next Click or to display cameras on the previous/next page.

Page

Set Dwell Time After stopping the current auto-switch, click or to

decrease/increase auto-switch dwell time, or click 20s at the bottom
of the page to change the auto-switch dwell time. You can also click
Custom Dwell Time to set the dwell time according to your need. For
example, if you set the interval as 10 seconds, the image of each
camera will be displayed for 10 seconds and then switch to next
camera.

5.4.3 Auto-Switch Cameras or Custom Views by Schedule

You can add an auto-switch schedule by adding multiple windows, the window content include the
selected cameras or custom views. Then, the client will automatically switch live view of the
selected cameras or custom views by the window No.
Before You Start
Add the custom views. See Add Custom View for details.
Steps
1. Enter the Main View page.
2. Click Auto-Switch → Auto-Switch Schedule on the left pane.
3. Select a camera group or a custom view on the right list, click or drag the camera group or
the custom view to the left window to add.
Add the first window.
4. Repeat the previous step to add a new window.

Note
● You can add no more than 20 windows in total.
● You can drag other resources to replace the original content in the added window.
● No more than 64 window can be supported in a window.

Add an auto-switch schedule.

5. Optional: Click on the right side of a custom view or camera to replace the original content
in the window.
6. Click to start window auto-switch.
The cameras or the custom views in windows start auto-switch by the window No.
7. Optional: Perform the following operations.
Operation Description

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Pause/Resume Click or to pause/resume auto-switch.

Auto-Switch

Display Window in Click to display the window in full screen. Press Esc key to exit full
Full Screen screen mode.

Go to Previous/Next Click or to display the previous/next window.

Page

Set Dwell Time Click or to decrease/increase auto-switch dwell time, or click

20s at the bottom of the page to change the auto-switch dwell time.
You can also click Custom Dwell Time to set the dwell time according
to your need. For example, if you set the interval as 10 seconds, the
image of each window will be displayed for 10 seconds and then
switch to next window.

5.5 PTZ Control

The software provides PTZ control for cameras with pan/tilt/zoom functionality. During the PTZ
control, you can set preset, patrol, and pattern, and you can also open a new window for
controlling the PTZ.

Caution
● Some functions should be supported by the device.

5.5.1 PTZ Control Panel

The software provides PTZ control operations via control panel, such as detection, speed, zoom in,
zoom out, etc. You can also open a new window for controlling the PTZ.

Note
Hik-Connect device only supports the PTZ movements to the directions of up, down, left, and
right.
Enter the Main View module, and select Resource → PTZ Control to open the PTZ control panel.
The following icons are available on the PTZ control panel.
Table 5-2 Icons on PTZ Control Panel
Icon Name Description
Click or hold the left mouse button to turn
Direction Buttons
the PTZ around.

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Icon Name Description

Click to turn around the PTZ horizontally
and continuously; click again to stop turning.
Drag the slider to adjust the PTZ moving
Speed Control
speed.
Zoom in to view close image for details;
Zoom in/out
zoom out to view a panoramic image.
Click Focus + move the focal point forward,
Focus +/- and click Focus - to move the focal point
backward.
Used for adjusting the luminance of the
image. The larger the iris is, the more the
Iris +/-
light enters, and the brighter the image will
be.
Use the left key of mouse to click on the
desired position in the video image and drag
a rectangle area in the lower right direction,
then the dome system will move the position
3D Positioning to the center and allow the rectangle area to
zoom in. Use the left key of mouse to drag a
rectangle area in the upper left direction to
move the position to the center and allow
the rectangle area to zoom out.
Auxiliary Focus Click to focus automatically.
Initialize the lens and focus again for a clear
Lens Initialization
image.
Click to fill light.

Note
Light This function needs to be supported by the
device.

Use the wiper to clear the dust on the

Wiper
camera lens.
For speed dome with auto-tracking function,
Manual Tracking enable the auto-tracking (via right-click
menu) for it and click the icon to manually

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Icon Name Description

track the target by clicking on the video.
For analog speed dome, click the icon to
display its local menu. For detailed operation
Menu
of the menu, refer to user manual of the
speed dome.
For speed dome with one-touch patrol
function, click the icon and the speed dome
starts patrol from the predefined preset
One-Touch Patrol No.1 to preset No.32 in order after a period
of inactivity (park time). For setting the park
time, refer to user manual of the speed
dome.
For the speed dome with one-touch park
function, click the icon and the speed dome
saves the current view to the preset No.32.
One-Touch Park The device starts to park at preset No. 32
automatically after a period of inactivity
(park time). For setting the park time, refer
to user manual of the speed dome.
Enable this function to ensure the camera
performance by heating.

Note
Enable Manual Lens We suggest you enable this function when
De-Icing Heater the environment temperature is under 0 °C,
otherwise the high temperature may affect
the camera work.

Enable this function to ensure the camera

Enable Manual PT
performance by wiping off the ice adhered
De-Icing
on the PTZ camera.
Click this button, and hold the left mouse
button to select a face in the image to
Manual Face Capture
capture it. The picture will be uploaded to
the server for viewing.
For thermal cameras, click the icon to
Synchronize FOV synchronize the optical channel's field of
view with that of the thermal channel.

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Icon Name Description

For speed domes, click the icon and draw a
Regional Exposure rectangle on the image to optimize the
exposure effect in this region.
For speed domes, click the icon and draw a
Regional Focus rectangle on the image to optimize the focus
effect in this region.
For cameras support arming and tracking,
click the icon and select the target (person or
Arming and Tracking
vehicle) in the live view to arm and track this
target.
When you click the button, the device starts
hazardous gas detection, and then the client
Hazardous Gas Detection
displays hazardous gas information on the
live view image.

5.5.2 Set Preset, Patrol, and Pattern

PTZ control supports setting and calling a preset, patrol, and pattern.
On the Home Page, click Main View → PTZ Control to show the PTZ Control panel.

Task Definition Operation

A preset links the key regions How to Set: select a preset from the
to mobile PTZ position and preset list→turn the camera to a desired
status. Monitoring people position→click 。
uses it to positioning to key
regions rapidly. By sending
setting preset command,
Preset mobile PTZ records the
position and status of zoom,
focus, and iris. When How to Call: click 。
executing calling preset
command, mobile PTZ rapidly
rolls to the set position and
resume to set status.
By recording pattern, the How to Set: click to start recording a
movement path and the dwell pattern→click the direction buttons to
Pattern time in a certain position can shape the pattern→click .
be recorded precisely. By
calling pattern, mobile PTZ How to Call: click 。

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Task Definition Operation

starts move totally according
to the recorded path.
Patrol is the function that How to Set: click →select presets, and
users specify a scan track with set speed and time→click OK.
a group of defined presets.
Patrol
The patrol between two
presets is performed with the How to Call: click .
set speed and time.

Note
You should set at least two presets beforehand.

5.6 Customize Window Division

The client software provides multiple kinds of predefined window divisions. You can also set
custom the window division as desired.
Steps

Note
Up to 5 window divisions can be customized.

1. Open the Main View or Remote Playback page.

2. Click on the live view or playback toolbar to open the window division panel.

3. Click Add to open the Add Custom Window Division dialog.

4. Enter the window numbers in both horizontal and vertical dimension in the Dimension field, and
then press Enter on your keyboard.

Note
For remote playback, up to 16 windows can be played at the same time, so the custom window
division with more than 16 windows is invalid.

5. Optional: Drag your mouse to select the adjacent windows, and click Joint to joint them as a
whole window.

6. Optional: Select the joint window and click Restore to cancel the joint.

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7. Click Save.
8. Optional: Click or drag a division mode to the displaying window to apply the mode for
displaying.
9. Optional: Edit a customized window division mode.
1) Click on the live view or playback toolbar to open the window division panel.
2) Click Edit to open the Add Custom Window Division.
3) Select a customized division mode and perform operations including renaming, setting
dimension, jointing/undo jointing windows.

5.7 Manually Record and Capture

During live view, you can record videos and capture pictures manually, and then view the recorded
video files and captured pictures in the local PC.

5.7.1 Manually Record Video

Manual recording function allows to record the live video on the Main View page manually, and
you can store the video files in the local PC.
Steps

Note
Manual recording is not supported by Hik-Connect device during live view.

1. Open the Main View page.

2. Start the live view.
3. Perform one of the following operations to start manual recording.
– Move the cursor to the display window in live view to show the toolbar and click on the
toolbar.
– Right-click on the display window and click Start Recording on the right-click menu.
The icon turns to . An indicator appears in the upper-right corner of the display
window.
4. Click to stop the manual recording.
The recorded video file is automatically saved to the local PC, and a small window with the
saving path information appears in the lower-right corner of desktop.

Note
The saving path of the recorded video files can be set on the System Configuration page. See Set
File Saving Path for details.

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5.7.2 View Local Videos

You can view the recorded video files stored in your local PC.
Before You Start
Record the live video.
Steps
1. Click → File → Open Video File in the upper-right corner to open the Video Files page.
2. Select the camera to search the recorded video files from the Camera Group list.
3. Specify the start time and end time in the lower-left corner for the searching.
4. Click Search.
The video files recorded between the start time and end time displays in thumbnail format on
the page.
5. Optional: Perform the following operation(s) after the search.
Delete Video File Select the video file, and click Delete to delete the video file.

Send Email Select the video file, and click Email to send an email notification with
the selected video file attached.

Note
To send an email notification, the email settings need to be
configured before proceeding. For details, refer to Set Email
Parameters.

Save Local Video Select the video file, and click Save as to save a new copy of the video
file.

Playback Double-click the video file to start the local playback.

5.7.3 Capture Pictures

You can capture pictures during the live view.
Perform this task when you need to capture pictures during the live view.
Steps
1. Open Main View page and start the live view of a camera.
2. Perform one of the following operations to capture pictures.
– Move the cursor to the display window in live view to show the toolbar and click on the
toolbar.
– Right-click the display window and click Capture on the right-click menu.
The captured picture is automatically saved to the local PC, and a small window with the picture

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preview and saving path information appears in the lower-right corner of desktop.

Note
The saving path of the captured pictures can be set on the System Configuration page. For
details, refer to Set File Saving Path.

5.7.4 View Captured Pictures

The pictures captured in the live view are stored in the PC running the software. You can view the
captured pictures if needed.
Before You Start
Capture pictures in the live view.
Steps
1. Click → File → Open Captured Picture in the upper-right corner to open the Captured
Picture page.
2. Select the camera to search the captured pictures from the Camera Group list.
3. Specify the start time and end time in the lower-left corner for the searching.
4. Click Search.
The pictures captured between the start time and end time display in thumbnail format on the
page.
5. Optional: Perform the following operation(s) after the search.
Enlarge Picture Double-click the picture thumbnail to enlarge it for a better view.

Print Picture Select the captured picture, and click Print to print the selected
picture.

Delete Picture Select the captured picture, and click Delete to delete the selected
picture.

Send Email Select the captured picture, and click Email to send an email
notification with the selected picture attached.

Save Picture Select the captured picture, and click Save as to save a new copy of
the selected picture.

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5.8 Instant Playback

Instant playback shows a piece of the video which is remarkable, or which is unclear on the first
sight. So you can play the video files instantly on the Main View page and get an immediate review
if needed.
Before You Start
Record the video files and store them on the storage devices, such as the SD/SDHC cards and
HDDs on the DVRs, NVRs, network cameras, etc., or on the storage servers.
Steps
1. Open Main View page and start the live view.
2. Perform one of the following operations to show the pre-play durations' list of instant playback.
– Move the cursor to the display window to show the toolbar and click .
– Right-click the display window and select Switch to Instant Playback on the right-click menu.
– Move the cursor to default view or custom view node on the View panel and click .
A list with pre-play durations of 30s, 1 min, 3 min, 5 min, 8 min, and 10 min displays.
3. Select a time period from the appeared list to start the instant playback.
Example
If you select 3 min, and the current time of the live view is 09:30:00, then the instant playback
will start from 09:27:00.
During the instant playback, an indicator appears in the upper-right corner of the display
window.
4. Optional: Click again to stop the instant playback and go back for the live view.

5.9 Live View for Fisheye Camera

For fisheye cameras, you can start the live view in fisheye mode, set presets and patrols, and
perform PTZ control.

5.9.1 Perform Live View in Fisheye Mode

During live view of fisheye cameras, the whole wide-angle distorted view will be displayed. But
you may have difficulty to view some details. To solve this problem, you can play the live videos in
fisheye expansion mode. Fisheye expansion can expand images in various modes: 180° panorama,
360° panorama, PTZ, half sphere, etc. So that you can view the image clearly.
Before You Start
Make sure you have installed Microsoft DirectX component.
Steps
1. Open the Main View page and start the live view of fisheye camera.
2. Enter the Fisheye Expansion mode.
– Right-click on the video and select Fisheye Expansion.

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– Click in the toolbar. See Set Icons Shown on Toolbar for details about setting the toolbar.
turns to .
3. Click in the lower-left corner of the displaying window to open the Mounting Type &
Expanding Mode Selection panel.
4. Select the mounting type of the fisheye camera according to its actual mounting position.
5. Select the expanding mode for live view as desired.
Fisheye
In the Fisheye view mode, the whole wide-angle view of the camera is displayed. This view
mode is called Fisheye because it approximates the vision of a fish's convex eye. The lens
produce curvilinear images of a large area, while distort the perspective and angles of objects
in the image.
Panorama
In the Panorama view mode, the distorted fisheye image is transformed to normal
perspective image by some calibration methods.
PTZ
The PTZ view is the close-up view of some defined area in the Fisheye view or Panorama view,
and it supports the electronic PTZ function, which is also called e-PTZ.

Note
Each PTZ view is marked on the Fisheye view and Panorama view with a specific navigation
box. You can drag the navigation box on the Fisheye view or Panorama view to adjust the PTZ
view, or drag the PTZ view to adjust the view to the desired angle.

Half Sphere
By the half sphere mode, you can drag the image and rotate it centering on the diameter, in
order to adjust the view to the desired angle.
AR Half Sphere
AR half sphere mode overlaps images far and near, so that you can view a dimensional image
in a wide angle.
Cylinder
In Cylinder mode, the image is formed into a cylinder page.
6. Optional: Perform the following operation(s) after starting live view in fisheye mode.
Capture Right-click on the window and select Capture to capture the picture
in the live view process.

Enter Full Screen Right-click on a playing window and switch the selected window to
full-screen mode.

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5.9.2 PTZ Control in Fisheye Mode

In fisheye mode, you can control the PTZ to adjust the PTZ window.

Note
The PTZ panel varies according to different devices.
The following functions are available on the PTZ control panel.
● Select a PTZ window, and click the direction buttons to adjust view angle. Or drag the No. label
in the fisheye or panorama window to change the view angle of the PTZ window.
● Select a PTZ window, click to start auto-scan (the camera rotates in a horizontal direction) ,
and click it again to stop auto-scan.
● Drag the slider on to adjust the speed for PTZ movement.
● Click , or scroll the mouse wheel to zoom in or zoom out the selected PTZ window.

5.9.3 Set a Preset and Patrol

PTZ supports configuring and calling a preset and patrol.
Enter the Main View page, and select Fisheye Expansion after right-clicking a camera.

Task Definition Operation

A preset links the key regions How to Set: select a preset from the
to mobile PTZ position and preset list→turn the camera to a desired
status. Monitoring people position→click .
uses it to positioning to key
regions rapidly. By sending
setting preset command,
Preset mobile PTZ records the
position and status of zoom,
focus, and iris. When How to Call: click .
executing calling preset
command, mobile PTZ rapidly
rolls to the set position and
resume to set status.
Patrol is the function that How to Set: click →select presets, and
users specify a scan track with set speed and time→click OK.
a group of defined presets.
Patrol
The patrol between two
presets is performed with the How to Call: click .
set speed and time.

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5.10 Perform Smart Linkage

The box or bullet camera which supports smart linkage function can locate or track the target
according to your demand.

Note
● This function in only supported by the specific box or bullet camera.
● A speed dome with the auto-tracking function is required to be installed near the box or bullet
camera.

5.10.1 Configure Smart Linkage Rule

Before performing smart linkage during live view, you should configure the smart linkage rules for
the box or bullet camera, including setting VCA detection rule, linking to a speed dome, and
calibrating camera and speed dome.

Set Intrusion Detection Rule

You should set the VCA detection rule for the bullet or box camera, and when the VCA event is
triggered, the client can trigger speed dome to track the target. Here we take intrusion detection
as an example.
Steps
1. Open Device Management page and select a box or bullet camera.
2. Click → Advanced Configuration → VCA Config → Rule → Rule Settings to enter rule
settings page.
3. Click Add in Rule List panel to add a rule.
4. Select Intrusion as the event type.
5. Click to draw a detection region on the live video.
6. Click Save.

Link Speed Dome

When configuring the smart linkage for the box or bullet camera, you can link the camera to a
speed dome and set the PTZ position for the speed dome for tracking.
Perform this task to link the box or bullet camera to a speed dome for smart linkage.
Steps
1. Open Device Management page and select a box or bullet camera.
2. Click → Advanced Configuration → Smart Linkage to enter smart linkage settings page.
3. Click Login on the display window to open the speed dome login window.
4. Input the speed dome's IP address, port No., user name, and password.
5. Click Login to log in to the speed dome.

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6. Click PTZ and use the direction arrows to adjust the speed dome to a horizontal position.
What to do next
Calibrate the box or bullet camera and the linked speed dome, see Calibrate Camera and Speed
Dome Automatically or Calibrate Camera and Speed Dome Manually for details.

Calibrate Camera and Speed Dome Automatically

When setting the bullet or box camera's smart linkage rule, you should calibrate the camera and
the speed dome. Two calibration modes, including auto and manual, are available, here we
introduce the auto calibration.
Before You Start
Link the camera to a speed dome, see Link Speed Dome for details.
Steps
1. Open Device Management page and select a box or bullet camera.
2. Click → Advanced Configuration → Smart Linkage to enter smart linkage settings page.
3. Select the calibration mode as Auto Calibrating in the lower-right corner of Calibration panel.
4. Move and zoom in/out the view of speed dome to make sure the live views of dome and
camera are mostly same.
5. Click Save.

Calibrate Camera and Speed Dome Manually

When setting the bullet or box camera's smart linkage rule, you should calibrate the camera and
the speed dome. Two calibration modes, including auto and manual, are available, here we
introduce the manual calibration.
Before You Start
Link the camera to a speed dome. See Link Speed Dome for details.
Steps
1. Open Device Management page and select a box or bullet camera.
2. Click → Advanced Configuration → Smart Linkage to enter smart linkage settings page.
3. Select the calibration mode as Manual Calibrating in the lower-right corner of Calibration panel.
4. Select site No. 1 from the list and click .
A blue cross appears in the center of the live view page, and the digital zoom view of the
selected site appears on the right.
5. Repeat step 4 to add other manual calibration sites.
6. Adjust the distances among the four calibration sites evenly in the live view page.
7. Select the calibration site No. 1.
The digital zoom view of site No. 1 appears at the right.
8. Move and zoom in or out the view of speed dome to make sure the live views of speed dome
and the digital zoom view of selected site are mostly same.
9. Click to save the current site position information.

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10. Repeat step 7, 8, and 9 to set other sites' position.

11. Click Save.

5.10.2 Enable Smart Linkage

During live view, you can enable the smart linkage to locate or track the target appeared in the
view of bullet or box camera with a speed dome.
Before You Start
Configure the smart linkage rules for the box or bullet camera.
Perform this task when you need to enable the smart linkage for box or bullet camera.
Steps
1. Enter the Main View page and start the live view of box or bullet camera.
2. Right-click on the live view window and click Enable Smart Linkage.
When the configured VCA rule is triggered by target, the linked speed dome performs the
automatic smart linkage and the target frame turns from green into red.

5.11 Live View for Thermal Camera

For thermal camera, you can view the fire source information and temperature during live view.
You can also measure the temperature manually to get temperature information in the live view
image.

5.11.1 View Fire Source Information during Live View

During the live view, you can view the detected fire source information.
Before You Start
Configure the alarm rules for the thermal device, see the user manual of the device for details.
Steps
1. Enter Main View page and start the live view of a thermal camera.

Note
For starting live view, refer to Start Live View.

2. Right-click on the live view image and select File Source Information in the right-click menu to
show the list of information types.

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Figure 5-5 View Fire Source Information

3. Select a information type in the list to display the information.

Display Fire Source Region
The region in which the temperature is higher than the configured alarm threshold.
Locate Max. Temperature Region
Mark the region in which the temperature is highest in the fire source region. It is marked in
green.
Display Fire Source Target
The distance between the device and fire source.

Figure 5-6 Fire Source Information on Live View Image

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5.11.2 Show Temperature Information on Live View Image

You can show or hide the real-time temperature information of the monitoring scene when
viewing the live video.
Before You Start
● Switch the device VCA source type as Temperature Measurement + Abnormal Event Detection.
● Enable the device temperature measurement function and set the temperature measurement
rules, see the user manual of the device for details.
Perform this task when you need to show the temperature information on the live view image.
Steps
1. Enter Main View page and start the live view of a thermal camera.

Note
For starting live view, refer to Start Live View.

2. Adjust the scene to the area configured with temperature measurement rule.
3. Right-click on the live view image and select Show Temperature Information in the right-click
menu.
The temperature displays on the live view image.
4. Click on the image to view the detailed temperature information.

Figure 5-7 Temperature Information on Live View Image

5. Optional: Right-click on the live view image and select Hide Temperature Information to hide
the temperature information.

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5.11.3 Manually Measure Temperature

During the live view of thermal camera, you can click anywhere on the live view image to show the
temperature of different points to locate the fire resource quickly.
Steps

Note
● The measured temperature will be displayed on the image for 5 seconds.
● Only one point's temperature can be displayed.
● When multiple clients are getting the live video of one camera, if one client adds or deletes
the measurement points, other clients' live view will be affected as well. The measurement
points will be cleared if all users stop live view of the camera.

1. Enter Main View page and start the live view of a thermal camera.

Note
For starting live view, refer to Start Live View.

2. Right-click on the live view image and select Show Temperature Information.
3. Click on the live view image to show the temperature of this position.
The temperature of the clicked points is shown on the image.

Figure 5-8 Manually Measure Temperature on Points

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4. Optional: Right-click on the live view image and select Hide Temperature Information on the
menu.

5.11.4 Display Fire Source Detection Shield Area

Fire source detection shield area is a predefined area that can be shielded from being detected in
fire source detection. During live view, you can display the area on the image.
Right-click a live view image and select Display Shield Area. The shield area will be displayed on
the thermal image of the camera.

Note
● This function needs to be supported by device.
● Make sure you have enabled and configured Fire Source Detection Shield function for the
device. See the device user manual for details.

Figure 5-9 Fire Source Shield Area

5.11.5 Display Waste Gas Information

For the device supports waste gas information detection, you can enable VCA Rule on the System
Configuration page to display the waste gas information during live view.
See Set Image Parameters for details about how to enable VCA Rule.

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Figure 5-10 Display Waste Gas Information

5.12 Live View in Low Bandwidth

In situation of low network bandwidth, the speed of video streaming might be much slower due to
the bandwidth limit. To provide normal quality in less streaming speed for low bandwidth users,
the client provides live view in low bandwidth mode. Before that, you need to set the streaming
protocol and perform other operations first.
For details about the settings, refer to How to get better performance of live view and playback
when network bandwidth is low?.

5.13 More Functions

This page will introduce the following functions supported in the live view: auxiliary screen
preview, digital zoom, channel-zero, two-way audio, camera status, synchronization, and
enabling/disabling VCA rules for specific live view windows.
Auxiliary Screen Preview
Display the live video on different auxiliary screens for the convenient preview of multiple
monitoring scenes.

Note
Up to 3 auxiliary screens are supported.

Digital Zoom
Drag the mouse to draw a rectangle area in the lower-right/upper-left direction to zoom in or out
the drawn area. Or use the mouse wheel to zoom in or out the view in digital zoom mode.

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Channel-Zero
For the channel-zero of the device, hold the Ctrl key and double-click to display the specific
channel. Hold the Ctrl key and double-click again to restore.
Two-Way Audio
Two-way audio function enables the voice talk of the camera. You can get not only the live video
but also the real-time audio from the camera. If the device has multiple two-way audio channels,
you can select a channel to start two-way audio.

Note
● The two-way audio can be used for only one camera at one time.
● Hik-Connect device doesn't support selecting channel during two-way audio.

Camera Status
The camera status, such as recording status, signal status, connection number, etc., can be
detected and displayed for checking. The status information refreshes every 10 seconds.
Synchronization
The synchronization function provides a way to synchronize the device clock with the PC which
runs the client software.
Set Stream Type
Auto-Change Stream Type
Camera selects stream type according to its display window size. When the window division
number is smaller than 9, the stream type will be main stream, otherwise sub stream.
Three ways are provided for setting stream type:
● In the resource list, hover the cursor on a camera's name and click → Stream to select a
stream type, or click Auto-Change Stream Type. Or you can perform this operation for a device
group to set stream type for all devices in this group.
● Click in the live view tool bar and select a stream type. See Set Icons Shown on Toolbar for
details about editing tool bar.
● Right-click a live view window and click Stream to select a stream type for the camera.

Note
This function needs to be supported by device.

Lock Client in Full Screen Mode

Press Ctrl and L on your keyboard to lock the client after entering the full screen mode. After
locking the client, you will be unable to operate the client including the other windows in the
current window division mode. Click Unlock on the top and enter the login password for the client
and click Unlock to unlock the client.

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Enable/Disable VCA Rule

To enable/disable VCA rules on specific live view windows, right-click on the windows and select
Enable VCA Rule or Disable VCA Rule.

Note
You can set VCA rules for all live view windows in System Configuration. For details, see Set Image
Parameters.

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Chapter 6 Remote Playback

The device records the video according to the recording schedule. You can view the video files
stored in the storage server and the local device, to restore the event occurrence process for
postmortem analysis and make the further judgment. Storing the valued video footage can
provide basic materials for video analysis and video proof. The client supports multiple playback
modes, such as: VCA playback, event playback, etc.

Note
There are two playback modes: one is the instant playback in the Main View module (refer to
Instant Playback for details), another one is searching video files and play the video files in the
Remote Playback module. In this chapter, we only introduce the playback in the Remote Playback
module.

6.1 Flow Chart

Please follow the steps in the following flow chart for playback.

Figure 6-1 Flow Chart of Playback

● Storage Settings: Set recording schedule to define when the cameras start recording and where
the video footage are stored. For details, refer to Remote Storage Configuration.
● Search and Play Video Footage: Start playback. For details, refer to the contents in this chapter.

6.2 Remote Storage Configuration

The video files and captured pictures can be stored on the HDDs, Net HDDs, or SD/SDHC cards on

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the local device, or on the storage server connected.

Note
This function should be supported by the device.

6.2.1 Store Picture and Video on DVR, NVR, or Network Camera

Some local devices, including the DVRs, NVRs, and Network Cameras, provide storage devices such
as the HDDs, Net HDDs and SD/SDHC cards for video and picture files. You can set a recording
schedule or capture schedule for the channels of the local devices.
Before You Start
Make sure the newly installed storage devices have be formatted. Refer to Format Storage
Server's HDD for details.
Perform this task when you need to store the picture and video files on the encoding device such
as DVR, NVR, or network camera.
Steps

Note
The pictures captured through the capture schedule are stored on the local device and can be
searched on the remote configuration page of the device.

1. Enter the Storage Schedule module.

2. Select the camera in the Camera Group list.
3. Set Recording Schedule switch or Capture Schedule switch to ON on Storage on Encoding
Device area to enable device local recording or capture.
4. Select the recording or capture schedule template from the drop-down list.
All-day Template
All-day continuous recording.
Weekday Template
Working-hours continuous recording from 8:00 AM to 8:00 PM.
Event Template
All-day event triggered recording.
Template 01 to 08
Fixed templates for specific schedules. You can edit the templates if needed.
Custom
Customize a template as you want.

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Note
If you need to edit or customize the template, refer to Configure Recording Schedule
Template or Configure Capture Schedule Template.
5. Click Advanced of Recording Schedule to set the recording advanced parameters.

Note
The displayed items vary according to the devices.

Pre-record
Normally used for the event triggered record, when you want to record before the event
happens.
Post-record
After the event finished, the video can also be recorded for a certain time.
Keep Video Files for
The time for keeping the video files in the storage device, once exceeded, the files will be
deleted. The files will be saved permanently if the value is set as 0.
Redundant Recording
Save the video files not only in the R/W HDD but also in the redundant HDD.
Record Audio
Record the video files with audio or not.
Video Stream
Select the stream type for the recording.

Note
For specific type of devices, you can select Dual-Stream for recording both main stream and
sub-stream of the camera. In this mode, you can switch the stream type during remote
playback. Refer to Normal Playback for stream switch during playback.
6. Click Advanced of Capture Schedule to set the capture advanced parameters.
Resolution
Select the resolution for the continuous or event captured pictures.
Picture Quality
Set the quality for the continuous or event captured pictures.
Interval
Select the interval which refers to the time period between two capturing actions.

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Captured Picture Number

Set the picture number for event capture.
7. Optional: Click Copy to... to copy the recording schedule settings to other channels.
8. Click Save to save the settings.

6.2.2 Store Video on Storage Device

You can store the video footage recorded by the added encoding devices on the storage devices
managed in the client.
You can add storage device to the client for storing the video files of the added encoding devices
and you can search the files for remote playback. The storage device can be CVR (Center Video
Recorder) or NVR.

Add Storage Server to Client

You can add storage server to the client for storing the video files of the added encoding devices.
Steps
1. Enter the Device Management module.
2. Click Device tab.
The added devices are displayed in the list.
3. Add iVMS-4200 Storage Server.
– You can add online storage server. For details, refer to Add Single or Multiple Online Devices.
– You can add storage server via IP address or domain name. For details, refer to Add Device by
IP Address or Domain Name

Format Storage Server's HDD

You should format the HDDs of the storage server for the video file storage.
Perform this task to format storage server's HDD.
Steps

Note
Formatting the HDDs is to pre-allocate the disk space for storage and the original data of the
formatted HDDs will not be deleted.

1. Enter the Device Management module.

2. Click Device tab.
The added devices are displayed in the list.
3. Select the added storage server from the list.
4. Click .
5. Click Storage → General to enter the HDD Formatting window.
6. Select the HDD from the list and click Format.

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You can check the formatting process from the process bar and the status of the formatted HDD
changes from Unformatted to Normal Status.

Configure Storage Settings

When the storage server is available, you can set the recording schedule for the cameras.
Before You Start
The newly installed storage devices need to be formatted.
Steps
1. Enter Storage Schedule module.
2. Select the camera in the Camera Group list.
3. Select a storage server from the Storage Server drop-down list.
4. Set Recording Schedule switch to ON to enable storing the video files.
5. Select the schedule template for recording from the drop-down list.

Note
If you need to edit or customize the template, refer to Configure Recording Schedule Template.

6. Optional: For Recording Schedule, click Advanced to set the pre-record time, post-record time,
video stream, and other parameters.

Note
The iVMS-4200 Storage Server only supports main-stream.

7. Click Save to save the settings.

6.2.3 Store Picture and Additional Information on Local PC

You can store the pictures and the additional information, such as the heat map, people counting
data, and road traffic data, to the local PC.
Perform this task when you need to store pictures and additional information on local PC.
Steps
1. Enter Storage Schedule module.
2. Select the camera in the Camera Group list.

Note
This function should be supported by the device.

3. Select storage content.

Picture Storage

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Store the alarm pictures of the camera when event occurs. You can click System
Configuration → File to modify the saving path of pictures.
Additional Information Storage
Store the additional information (e.g., heat map, people counting data, etc.) on local PC.
4. Click Save to save the settings.

6.2.4 Configure Recording Schedule Template

You can edit the recording schedule template, or customize a recording schedule template.
Steps
1. Enter the Storage Schedule module.
2. Open the template settings window.
Select Template 01 to Template 08 from the drop-down list and click Edit.Select Custom from the
drop-down list.
3. Drag on the time-line to set the time periods for the selected template when the cursor turns to
.
Continuous
Normal and continuous recording. The schedule time bar is marked with .
Event Recording
The recording is triggered by event. The schedule time bar is marked with .
Command
The recording triggered by command. The schedule time bar is marked with .

Note
Command triggered recording is only available for the ATM transactions when the ATM DVR
is added to the client.

Note
Up to 8 time periods can be set for each day in the recording schedule.

4. Optional: After setting the time periods, you can do one or more of the following:
Move Drag a time period to move it when the cursors turns to .

Lengthen or Shorten Select a time period and then lengthen or shorten it when the cursor
turns to .

Set Accurate Time Click a time period to set the accurate start time and end time of the
period.

Delete Select the configured schedule time period and click to delete it.

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Delete All Click to delete all the configured time periods.

Copy to Select one date and click to copy the date's time period settings
to the other dates.

5. Optional: For template 01 to 08, you can edit the template name as you want.
6. Click OK to save the settings.

Note
If you select Custom to customize a template, you can click Save as Schedule Template, and
then the custom template can be saved as template 01 to 08.

6.2.5 Configure Capture Schedule Template

You can edit the capture schedule template, or customize a capture schedule template.
Steps
1. Enter the Storage Schedule module.
2. Open the template settings window.
Select Template 01 to Template 08 from the drop-down list and click Edit.Select Custom from the
drop-down list.
3. Drag on the time-line to set time periods for the selected template when the cursor turns to .
Continuous Capture
Normal and continuous capture. The schedule time bar is marked with .
Event Capture
The capture is triggered by event. The schedule time bar is marked with .
4. Optional: After setting the time period, you can do one or more of the followings
Move When the cursor turns to , you can move the time period you just
edited. You can also edit the displayed time point to set the accurate
time period.

Lengthen or Shorten When the cursor turns to , you can lengthen or shorten the
selected time period.

Delete Select a time period and click to delete it.

Delete All Click to delete all the configured time periods.

Copy to Select one date and click to copy the date's time period settings
to the other dates.

5. Optional: For template 01 to 08, you can edit the template name as you want.
6. Click OK to save the settings.

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Note
If you select Custom to customize a template, you can click Save as Schedule Template, and
then the custom template can be saved as template 01 to 08.

6.3 Toolbar for Playback

When playing back video on the Remote Playback module, you can operate the tools in the
toolbar to implement different functions.

Note
The tools in different playback modes might be different. In this section, you will introduce the
tools in the Camera Playback module.

Figure 6-2 Toolbar for Playback

Table 6-1 Toolbar for Playback
Icon Icon Name Descriptions
Reverse Playback Play back the video file(s) reversely.
/ Pause/Play Pause/play the video file(s).
Close All Close all the playing video file(s).
Single
Play the video file(s) by frame reversely.
Frame(Reverse)
Single Frame Play the video file(s) by frame.
Slow
Set the rate of playing, and play back the video file(s)
/ Forward/Fast
slowly or fast according to the rate.
Forward
Click this icon to open/close the audio and adjust the
Volume
volume.
Set the start and end time for clipping and download the
Clip
clipped video file to the local disk.
Download for Set the start time and end time for multiple cameras and
Multiple download the video files of multiple cameras
Cameras simultaneously.

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Icon Icon Name Descriptions

Window Division Set the window division.
Full Screen Play back video file(s) in full screen. Press ESC to exit.
Switch to asynchronous/synchronous playback mode.

Asynchronous Note
/ Playback/Synchr
For details, refer to Synchronous Playback.
onous Playback

Enter the Video Parameters Settings module, configure

Settings the parameters for live view and playback, image, files
and toolbar.
Filter Filter the video files by the recording type.
Accurate
Set the accurate time to play back video file(s).
Positioning
The date of the playing video file(s) currently. You can
switch to play back the video file(s) on the other date
quickly.
Video Date
For example, if you switch the date to 07/30, the video
will be automatically displayed from 00:00 on July 30 (if
there is video at this time).
Check Human or Vehicle to filter the video with human
body detected or vehicle detected. The human or vehicle
related video will be remarked in orange on the time
bar, and you can quickly locate the video on the time
bar.
Filter Human or
Vehicle Related Note
Video
This function should be supported by the device,
otherwise the Human or Vehicle is gray and can not be
checked.

6.4 Normal Playback

You can search video files by camera or group for normal playback and download found video files

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to local PC. You can also add a tag to mark important video footage, and so on.
You can right-click the playback window to select the required operations from the shortcut menu.
Some are listed as follows:

Name Description
Show/Hide Temperature Information

Note
Show/Hide Temperature
The temperature information overlay is only supported by
Information
thermal camera.

Add default (the default tag name is TAG) or custom tag (the
tag name is customized) for the video file to mark the
Tag Control
important video point. You can also edit the tag or go to the tag
position conveniently.
● Print Captured Picture: Capture a picture and print it.
● Send Email: Capture the current picture and then send an
Email notification to one or more receivers. The captured
Other Capture Modes picture can be attached.
● Custom Capture: Capture the current picture. You can edit
its name and then save it.

Note
● The Hik-Connect device only supports normal playback and it also does not support the
functions of reverse playback, slow forward or fast forward, and adding tag.
● For NVR which is added to the client by device's other user name (except admin), if Double
Verification is enabled on this NVR, when playing back videos on the client, you are required to
enter the user name and password created for double verification. For details about double
verification, refer to the user manual of the NVR.

6.4.1 Search Video Footage

You can search the video footage by date, and you can also enter keyword to filter the matched
results for normal playback.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Camera Playback page.

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Figure 6-3 Search Video Footage

3. On the left Camera pane, start the playback of camera (s) to search the video footage of the
selected camera (s).
– Drag the camera or group to a display window.
– Select a display window and double-click the camera or group to start playback in the
selected window.
– Double-click the cameras in turn to select the display window automatically and start
playback in the windows.

Note
Up to 16 cameras can be searched simultaneously.

4. Optional: On the bottom timeline, click to set the start date and end date of searching time
period.

Note
In the calendar, the date which has video footage recorded by schedule will be marked with ,
and the date which has video footage recorded based on event will be marked with .

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6.4.2 Play Video Footage

After searching the video footage for the normal playback, you can play the video via time line.
Steps
1. Search the video footage. For details, refer to Search Video Footage.
2. Select a date with videos to start playing video and show the timeline after searching the video
files.
The video footage will play automatically. You can click on the time line to position the desired
video segment of specified time for normal playback.
3. Play video in specified time period by timeline or thumbnails.
– Drag the timeline forward or backward to position the desired video segment.
– Move the cursor over the timeline to take a quick view of video thumbnails (if supported by
the device) and click the appearing thumbnail to play the specific video segment.

Note
Make sure the device supports this function and you have enable it by clicking in the
lower-right corner.

Figure 6-4 Play Video Footage

4. Optional: Perform the following operations on the toolbar to control the playback.
Switch Stream Type Click Stream → Main Stream / Sub Stream to switch the stream type
for playback according to your actual need.

Scale Up/Down Time Use mouse wheel or click / to scale up or scale down the time

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Line Bar line bar.

Single Frame Click or scroll down the mouse wheel to play the video footage
(Reverse) frame by frame (reversely).

Audio Control Click or to turn off/on the sound. You can also adjust the
volume when turning on.

Download for Click to download video footage or captured pictures.

Multiple Cameras
Note
For more details, refer to Download for Multiple Cameras.

Download Click to download video footage or captured pictures of the

Video/Picture Files camera by date and time, and store them to local PC. The
by Date downloading progress is displayed on the right-upper corner of the
page, and you can manually pause downloading.

6.5 Alarm Input Playback

When the alarm input is triggered and the linked video can be searched for alarm input playback.
This function requires the support of the connected device.
For the description of the alarm input playback toolbar and right-click menu of display window,
refer to Normal Playback.

Note
Some icons may be not available for alarm input playback.

6.5.1 Search Video Footage

You can search the video footage by date, and you can also enter keyword to filter the matched
results for alarm input playback.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Event Playback page.

3. Select an alarm input channel at the left.

4. Optional: Click to set the start date and end date of searching time period.
5. Select Alarm Input from the drop-down list as the event type.

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6. Click Search to start the search.

The matched video footage of the selected alarm input will display on the right page in
chronological order. And by default, the first video will play automatically.
7. Optional: Enter keyword in the Search field to filter the results.

6.5.2 Play Video Footage

After searching the video footage for the alarm input playback, you can play the video via file list
or timeline.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Event Playback page.
3. Search the video footage of the alarm input.

Note
See Search Video Footage for details about searching video footage of the alarm input.

4. Play video via file list or timeline.

– Double-click the video footage to play the video in the playback display window.
– Click on the timeline to positioning the desired video segment of specified time for alarm
input playback.

Note
● The timeline indicates the time duration for the video footage, and the video footage of
different types are color coded.
● You can use mouse wheel or click / to scale up or scale down the timeline bar.

6.6 Event Playback

The recorded video files triggered by event, such as motion detection, VCA detection, or abnormal
event detection, can be searched for event playback. This function requires the support of the
connected device.
For the description of the event playback toolbar and right-click menu of display window, refer to
Normal Playback.

Note
Some icons may be not available for event playback.

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6.6.1 Search Video Footage/Picture

You can search event videos/pictures by date and event type.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the Event Playback page.
3. Click to set the start date and end date of searching.

Note
In the calendar, the date which has video footage recorded by schedule will be marked with ,
and the date which has video footage recorded based on event will be marked with .

4. Select Video or Picture as the content to search for.

5. Select a camera from the resource list.
6. Select an event type from the Event Type drop-down list.
7. Click Search.
● If you select Video as the searched content, the matched video footage will display on the
right page in chronological order. And by default, the first video file will play automatically.
● If you select Picture as the searched content, the matched pictures will be automatically
displayed on the right page.

6.6.2 View Video Footage

When the camera detects events (such as line crossing, motion detection, and abnormal event
detection) happening or the outdoor station performs video talk, it will trigger the linked camera's
recording video or captured pictures. You can search the video footage or pictures and play the
videos via file list or timeline and view the pictures in turn.
Steps

Note
For the outdoor station, only DS-KV8123-M supports the following operations.

1. Enter the Remote Playback module.

2. Click on the left to enter the Event Playback page.
3. Search the video footage or pictures recorded/captured based on event.
4. View video footage or picture.
– Double-click the video footage to play the video in the playback display window.
– Searched pictures will be automatically played.

Note
● The timeline indicates the time duration for the video files, and the video files of different

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types are color coded.

● You can use mouse wheel or click / to scale up or scale down the timeline bar.

5. Optional: Perform the following operations if you need.

Play Footage of Click on the timeline to display video segment of specified time for
Certain Time event playback.

Display Footage with Under the timeline, check Human and/or Vehicle to display footage
Human and/or contains humans or vehicles.
Vehicle

Switch Frames Click or to turn to previous or next frame.

Set Frame Displaying Click to set the interval of frame display.

Interval

Display Frames in Click to display frames in full screen mode.

Full Screen

Display Frames in Click to display frames in the list mode.

List Mode Click to switch to thumbnail mode.

Download Click , select multiple video files and click Download to download
Videos/Captured video files to your PC. You can also check off Capture or Download
Pictures Player to download captured pictures or the video player.

6.7 ATM Playback

You can search the video files of ATM DVR for ATM playback. This function requires the support of
the connected device which is configured with transaction rule.
For the description of the ATM playback toolbar and right-click menu of display window, refer to
Normal Playback.

Note
Some icons may be not available for ATM playback.

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6.7.1 Search Video Footage

You can search the video footage of ATM DVR by card number, by transaction type, by transaction
amount, by file type, or by date. And you can also enter keyword to filter the matched results for
ATM playback.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the ATM Playback page.
3. Select the camera of ATM DVR at the left.

4. Optional: Click to set the start date and end date of searching time period.
5. Set the search conditions.
by Card Number
Enter the card number contained in the ATM information.
Search by Transaction Type
Select transaction type for search, and enter the related transaction amount.
File Type
Select the type of video files for search.
6. Click Search to start searching.
The matched video footage of selected ATM DVR will display on the right of the Remote
Playback page in chronological order. By default, the first video will play automatically.
7. Optional: Enter keyword in the Search field to filter the results.

6.7.2 Play Video Footage

After searching the video footage of the cameras connected with ATM DVR, you can play the video
via file list or timeline.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the ATM Playback page.
3. Search the video footage of cameras connected with ATM DVR.
4. Play the video footage.
– Double-click the video footage to play the video in the playback display window.
– Click on the timeline to positioning the desired video segment of specified time for ATM
playback.

Note
● The timeline indicates the time duration for the video files, and the video files of different
types are color coded.
● You can use mouse wheel or click / to scale up or scale down the timeline bar.

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6.8 POS Playback

You can search the video files which contain POS information for POS playback. This function
requires the support of the connected device which is configured with POS text overlay.
For the description of the POS playback toolbar and right-click menu of display window, refer to
Normal Playback.

Note
Some icons may be not available for POS playback.

6.8.1 Search Video Footage

You can search the video footage which contain POS information by keywords or by date.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the POS Playback page.

3. Select the camera at the left.

4. Optional: Click to set the start date and end date of searching time period.
5. Set the search conditions.
Keywords
Enter the card number contained in the ATM information.

Note
Up to three keywords can be entered for once. And each two keywords should be separated
with a comma.

Combination Mode
For more than one keyword, you can select "or (|)" to search the POS information containing
any of the keywords, or select "and(&)" to search the POS information containing all of the
keywords.
Case Sensitive
Check Case Sensitive to search the POS information by case-sensitive keywords.
6. Click Search to start searching.
The video footage contain POS information will display on the right of the POS Playback page in
chronological order. And by default, the first video file will play automatically.
7. Optional: Enter keyword in the Search field to filter the results.

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6.8.2 Play Video Footage

After searching the video footage which contain POS information, you can play the video via file
list or timeline.
Before You Start
Start the normal playback of cameras configured with POS information overlay.
Steps
1. Enter the Remote Playback module.
2. Click on the left to enter the POS Playback page.
3. Search the video footage which contain POS information.
4. Play video via file list or timeline.
– Double-click the video footage to play the video in the playback display window.
– Click on the timeline to positioning the desired video segment of specified time for POS
playback.

Note
● The timeline indicates the time duration for the video files, and the video files of different
types are color coded.
● You can use mouse wheel or click / to scale up or scale down the timeline bar.

6.9 VCA Playback

For the searched video files, you can set VCA rule to find the video footage that VCA event occurs,
such as motion detection, line crossing detection, and intrusion detection. This function helps to
search out the video that you may be more concerned and mark it with red color.
Before You Start
Make sure the device with VCA function has been installed.
Steps

Note
VCA playback is only supported in a single window, synchronous and asynchronous playback are
not supported.

1. Enter the Remote Playback module.

2. Click on the left to enter the Camera Playback page.
3. Select the camera and start the camera's video playback.

4. Enter the VCA Search menu.

– Right-click the playback window to pop up the shortcut menu, and then click VCA Search.

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– Click on the lower-right corner of the playback window.

5. Enable the VCA type, draw the detection region and set the sensitivity.
Motion Detection
When the view of the video changes (such as a person passes, the lens is moved), the video
footage will be marked as red color on the time line, which is used for the automatic alarm
scene or no-guard scene.
Line Crossing Detection
You can draw a virtual line on the video, and the video footage will be marked as red color on
the time line when the client bi-directionally detects people, vehicles and other moving
objects that cross the virtual line.
Intrusion Detection
You can draw a virtual region on the video, and the video footage will be marked as red color
on the time line when there are people, vehicles and other moving objects intruding into the
pre-defined region.
VCA Settings
Set the sensitivity and filter the searched video files by setting the target characters. The
video footage will be marked as red color on the time line when a person (whose attributes
match the setting attributes) occurs in the video.

Note
The higher the sensitivity, the more accurate the matched person is.
6. Optional: Click to set the start date and end date of searching time period.
7. Start the VCA playback.
The VCA events occurred in the defined area will be red marked on the timeline.

Note
● By default, the playback speed of concerned video will be 1X, and the playback speed of
unconcerned video will be 8X.
● You can set to skip the unconcerned video during VCA playback in System Configuration and
the unconcerned video won't be played during VCA playback. Refer to Set Live View and
Playback Parameters for details.
● If you need to disable VCA playback, right-click the VCA playback window and click VCA
Search to disable VCA playback.

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6.10 Synchronous Playback

Be default, the client play the video files of multiple cameras in asynchronous playback mode: the
playback time of different video files might be different. In synchronous playback, the video files
can be played back in synchronization.
Steps

Note
● Video files from up to 16 cameras can be played back simultaneously.
● Synchronous and asynchronous playback are not supported in ATM video playback and VCA
playback mode.
● Event video playback and POS video playback only support synchronous playback. To link
multiple cameras, enter Maintenance and Management → Event Management, enable the
linked camera according to event type.

1. Enter the Remote Playback module.

2. Start playback of at least two cameras.
3. Click in the toolbar to enable the synchronous playback.

The camera under playback will start synchronous playback.

4. Click to disable the synchronous playback.

6.11 Fisheye Camera's Video Playback

When playing back the fisheye camera's video, there might be distortion in the view. To observe
the details better, you can enable the fisheye expansion function, to rectify the view as an
undistorted view. The client supports multiple fisheye expansion modes, such as: panorama, half
sphere, PTZ, fisheye+PTZ mode.
Before You Start
Make sure you have installed Microsoft DirectX component.
Steps

Note
For other playback control instruction, refer to Normal Playback. Some icons may not be
available for fisheye playback.

1. Enter the Remote Playback module.

2. Select a fisheye camera to start playback.

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Note
For detailed configuration about playback and playback control, refer to Normal Playback.

3. Enter the Fisheye Expansion mode.

– Right-click on the display window and select Fisheye Expansion.
– Click in the toolbar. See Set Icons Shown on Toolbar for details about setting the toolbar.

Note
The mounting type in playback of fisheye expansion is set according to the mounting type in live
view. For details, refer to Perform Live View in Fisheye Mode

turns to .
4. Click in the lower-left corner of the display area to select an expanding mode for playback as
you desired.
Fisheye
In the Fisheye view mode, the whole wide-angle view of the camera is displayed. This view
mode is called Fisheye because it approximates the vision of a fish's convex eye. The lens
produces curvilinear images of a large area, while distorting the perspective and angles of
objects in the image.
Panorama / Dual-180° Panorama / 360° Panorama
In the Panorama view mode, the distorted fisheye image is transformed to normal
perspective image by some calibration methods.
PTZ
The PTZ view is the close-up view of some defined area in the Fisheye view or Panorama view,
and it supports the electronic PTZ function, which is also called e-PTZ.

Note
Each PTZ view is marked on the Fisheye view and Panorama view with a specific navigation
box. You can drag the navigation box on the Fisheye view or Panorama view to adjust the PTZ
view, or drag the PTZ view to adjust the view to the desired angle.

Half Sphere
By the half sphere mode, you can drag the image and rotate it centering on the diameter, in
order to adjust the view to the desired angle.
AR Half Sphere
AR half sphere mode overlaps images far and near, so that you can view a dimensional image
in a wide angle.
Cylinder
In Cylinder mode, the image is formed into a cylinder page, and you can drag the image to

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any direction flexibly to view everywhere of the detection area.

5. Optional: Right-click on a playing window in the Fisheye view mode and you can switch the
selected window to full-screen mode.

Note
You can right-click on the window and select Quit Full Screen to exit the full-screen mode.

6.12 Playback in Low Bandwidth

In situation of low network bandwidth, the speed of video streaming might be much slower due to
the bandwidth limit. To provide normal quality in less streaming speed for low bandwidth users,
the client provides playback in low bandwidth mode. Before that, you need to set the streaming
protocol and perform other operations first.
For details about the settings, refer to How to get better performance of live view and playback
when network bandwidth is low?.

6.13 Download Video Footage

During playback, you can download the video files or captured pictures of one camera or multiple
cameras to the local PC.

Note
● You can download the video files of the devices added by Hik-Connect.
● For NVR which is added to the client by device's other user name (except admin), if Double
Verification is enabled on this NVR, when playing back videos on the client, you are required to
enter the user name and password created for double verification. For details about double
verification, refer to the user manual of the NVR.

6.13.1 Download Video Footage by Date

During playback, you can download the video footage or captured pictures of the camera and save
in the local PC.
Steps
1. Enter Remote Playback page and select a camera to start playback.

Note
For details about starting playback, refer to Remote Playback.

2. Right click on the image and click Download.

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3. Set the start and end time of the video footage to download.
4. Enter a name for the video footage.
5. Optional: Check off Download Player to download the player.
6. Optional: Check off Capture to download the captured pictures.
7. Click OK to download the video footage or captured pictures to the local PC.

6.13.2 Download for Multiple Cameras

During the playback of multiple cameras, you can download the video files and captured pictures
of multiple cameras by date simultaneously.
Steps
1. Enter Remote Playback page and select multiple cameras to start playback.

Note
For details about starting playback, refer to Remote Playback.

2. Click to open the Download for Multiple Cameras window.

All the cameras in playback will be displayed.

3. Select the cameras you want to download video files for.
4. Set the start time and end time of video duration for each camera.

5. Optional: Check off Download Player to download the player.

6. Optional: Check off Capture to download the captured pictures.
7. Click Download to start downloading videos or pictures to the local PC.
The progress bar shows the downloading process of each camera's files.
8. Optional: Click Stop to stop downloading manually.

Note
Up to 16 cameras' video files can be downloaded simultaneously.

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Chapter 7 Event Configuration

Event is used to notify security personnel of the particular situation which helps handle the
situation promptly. Event can trigger a series of linkage actions (e.g., audible warning and sending
email ) for notification and event handling. You can enable the event and set linkage action(s) for
the resources added to the client. If the selected events happen, the client will receive event
notifications in real-time and you can check the details and handle the events accordingly.
Video Event
The video events refer to the special events triggered by video exception, monitoring area's
exception, alarm input, encoding device's exception, etc. For more details, refer to Configure
Event for Camera, Configure Event for Alarm Input, and Configure Event for Encoding Device.
Access Control Event
The access control events refer to the special events triggered at the access control devices,
doors, card readers, elevators, video intercom devices, etc. For more details, refer to Configure
Client Actions for Access Event and Configure Video Intercom Event.
Security Control Event
The security control events refer to the special events triggered by the zones of the security
control panels. For more details, refer to Configure Client Linkage for Zone Event.
AI Open Platform Event
The AI open platform event refers to the event triggered by the AI model package on the device.
For more details, refer to Configure Platform Event.

7.1 Configure Event for Camera

The event for camera refers to the video exception or the events detected in the monitoring area
of the camera, such as motion detection, video loss, line crossing, and so on. You can enable an
event for the cameras in the client. When the event is triggered on the camera, the client can
receive and record event for checking and trigger a series of linkage actions (e.g., sending email)
for notification.
Steps
1. Click Event Configuration → Video Event → Camera.

Figure 7-1 Display Camera Resource

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2. Unfold the group and select a camera as event source.

Note
Make sure the resource is online.

All the event types supported by the selected camera will appear.

Figure 7-2 Configure Events for Camera

3. Optional: Enter keywords in Filter field to locate the desired event quickly.
4. Optional: Turn on the switch on the Enable column to enable the event type, or click Enable All
to enable all the event types of this camera.

Note
After enabled, the event can be received by the client and trigger the linkage action(s). You can
also disable an event type or disable all event types.

5. Optional: Select the event(s), and then perform the following operations.
Edit Priority Click Edit Priority to set the priority of the event(s).
Priority represents the emergency degree of the event.

Edit Event Linkage Click Edit Event Linkage to set the linkage action(s) of the event(s).
Audible Warning
Trigger the client's audible warning when the event is triggered.
You can select the audio file on the drop-down list, or click Add to add
new audio file (in WAV format).
You can click to make an audition of the selected audio file.

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Send Email
Send an email notification of the alarm information to one or more
receivers.
For details about setting email parameters, refer to Set Email
Parameters.
Pop-up Window
Pop-up window to display the event related information (including
event details, live video of the source camera, captured pictures of
the linked camera) on the client when the event is triggered. You can
also enter remarks about how to the handle the event.
Display on Map
When the event source is added as a hot spot on the map, the hot
spot will be displayed with twinkling aside when the event is
triggered, which helps security personnel view the location of the
event.
You can also click the hot spot to view the event details and the live
video of the linked camera.
Linked Camera
Link the selected camera to capture picture or record video when the
event is triggered.

Note
Up to 4 cameras can be selected.

Copy Event Settings Click Copy to to copy the event settings of this camera to other
camera(s).

Note
You can only copy the event settings to the resource(s) of the same
type.

What to do next
You need to arm the device which the camera belongs to, otherwise the client cannot receive the
configured events. For details, see Enable Receiving Event from Devices.

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7.2 Configure Event for Alarm Input

The event for alarm input refers to the event triggered by alarm input. You can enable an event for
the alarm inputs in the client. When the alarm input is triggered, the client can receive and record
event for checking and trigger a series of linkage actions (e.g., sending email) for notification.
Steps
1. Click Event Configuration → Video Event → Alarm Input.

Figure 7-3 Display Alarm Input Resource

2. Unfold the group and select an alarm input as event source.

Note
Make sure the resource is online.

All the event types supported by the selected alarm input will appear.
3. Optional: Enter keywords in Filter field to locate the desired event quickly.
4. Optional: Turn on the switch on the Enable column to enable the event type, or click Enable All
to enable all the event types of this alarm input.

Note
After enabled, the event can be received by the client and trigger the linkage action(s). You can
also disable an event type or disable all event types.

5. Optional: Select the event(s), and then perform the following operations.
Edit Priority Click Edit Priority to set the priority of the event(s).
Priority represents the emergency degree of the event.

Edit Event Linkage Click Edit Event Linkage to set the linkage action(s) of the event(s).
Audible Warning
Trigger the client's audible warning when the event is triggered.
You can select the audio file on the drop-down list, or click Add to add
new audio file (in WAV format).
You can click to make an audition of the selected audio file.
Send Email
Send an email notification of the alarm information to one or more
receivers.
For details about setting email parameters, refer to Set Email

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Parameters.
Pop-up Window
Pop-up window to display the event related information (including
event details, live video of the source camera, captured pictures of
the linked camera) on the client when the event is triggered. You can
also enter remarks about how to the handle the event.
Display on Map
When the event source is added as a hot spot on the map, the hot
spot will be displayed with twinkling aside when the event is
triggered, which helps security personnel view the location of the
event.
You can also click the hot spot to view the event details and the live
video of the linked camera.
Linked Camera
Link the selected camera to capture picture or record video when the
event is triggered.

Note
Up to 4 cameras can be selected.

Copy Event Settings Click Copy to to copy the event settings of this alarm input to other
alarm input(s).

Note
You can only copy the event settings to the resource(s) of the same
type.

What to do next
You need to arm the device which the alarm input belongs to, otherwise the client cannot receive
the configured events. For details, see Enable Receiving Event from Devices.

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7.3 Configure Event for Encoding Device

The event for encoding device refers to encoding device's exception, such as device offline. You
can enable an event for the encoding devices added in the client. When the event is triggered on
the device, the client can receive and record event for checking and trigger a series of linkage
actions (e.g., sending email) for notification.
Steps
1. Click Event Configuration → Video Event → Device.

Figure 7-4 Display Device Resource

2. Select a device as event source.

Note
Make sure the resource is online.

All the event types supported by the selected device will appear.
3. Optional: Enter keywords in Filter field to locate the desired event quickly.
4. Optional: Turn on the switch on the Enable column to enable the event type, or click Enable All
to enable all the event types of this device.

Note
After enabled, the event can be received by the client and trigger the linkage action(s). You can
also disable an event type or disable all event types.

5. Optional: Select the event(s), and then perform the following operations.
Edit Priority Click Edit Priority to set the priority of the event(s).
Priority represents the emergency degree of the event.

Edit Event Linkage Click Edit Event Linkage to set the linkage action(s) of the event(s).
Audible Warning
Trigger the client's audible warning when the event is triggered.
You can select the audio file on the drop-down list, or click Add to add
new audio file (in WAV format).
You can click to make an audition of the selected audio file.
Send Email
Send an email notification of the alarm information to one or more
receivers.

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For details about setting email parameters, refer to Set Email

Parameters.

Copy Event Settings Click Copy to to copy the event settings of this device to other
device(s).

Note
You can only copy the event settings to the resource(s) of the same
type.

What to do next
You need to arm this device, otherwise the client cannot receive the configured events. For details,
see Enable Receiving Event from Devices.

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Chapter 8 Event Center

The event information (for example, device offline) received by the client displays. In the Event
Center, you can check the detailed information of the real-time and historical events, view the
event linked video, handle the events, and so on.
Before the client can receive the event information from the device, you need to enable the
events of the resource and arm the device first. For details, refer to Event Configuration and
Enable Receiving Event from Devices.
Before the you can view the pop-up alarm information, you need to enable event triggered pop-up
image in the event center. For details, refer to View Pop-up Event Information.

8.1 Enable Receiving Event from Devices

Before the client software can receive event notifications from the device, you need to arm the
device first.
Steps
1. Click → Tool → Device Arming Control to open Device Arming Control page.
All the added devices appear on this page.
2. Optional: If there are to many devices, enter the key words in Filter filed to filter the device(s)
you want.

Note
For the filtered devices, you can click Arm All or Disarm All to enable receiving event of these
devices.

3. In the Auto-Arming column, turn on the switch to enable auto-arming.

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Figure 8-1 Arm Device

After turned on, the device(s) will be armed. And notifications about the events triggered by the
armed device(s) will be automatically sent to the client software in real-time.

8.2 View Real-Time Events

The real-time event information received by the client of the connected resources are displayed.
You can check the real-time event information, including event source, event time, and priority.
Before You Start
Enable receiving events from devices before the client can receive event from the device, see
Enable Receiving Event from Devices for details.
Steps
1. Click Event Center → Real-time Event to enter the real-time event page and you can view the
real-time events received by the client.
Event Time
For encoding device, event time is the client time when it receives the event. For other device
types, event time is the time when the event is triggered.
Priority
Priority represents the emergency degree of the event.
2. Filter the events.
Filter by Device Type Select device type(s) and (or) priorities to filter events.

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and (or) Priority

Filter by Keywords Enter the keywords to filter the events.

3. Optional: Right-click the table header of the event list to customize the event related items to
be displayed in the event list.
4. Select an event in the event list to view the event details.

Figure 8-2 Real-Time Events

Note
When Save Pictures in Structure Data Format is enabled, no pictures will be displayed in Event
Details in Event Center. For details about Save Pictures in Structure Data Format, refer to Set
General Parameters.

Note
● The event details include the captured picture(s), video (recorded video triggered by the
event or live view of the device), and other event descriptions.
● To view the recorded video triggered by the event, you should link camera(s) with the device
in event configuration. For details, refer to Event Configuration.
● On the Details pane, click Handling Records to view the handling records about the selected
event.
● To view the captured picture(s), you need to configure picture storage in storage schedule.

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5. Optional: Perform the following operations if necessary.

Handle Single Event Click Handle to enter the processing suggestion, and then click OK.

Note
After an event is handled, the Handle button will become Add
Remark. Click Add Remark to add more remarks for this handled
event.

Handle Events in a Select events that need to be processed, and then click Handle in
Batch Batch. Enter the processing suggestion, and then click OK.

Enable/Disable Click Audio On/Mute to enable/disable the audio of the event.

Alarm Audio

Select the Latest Check Auto-Select Latest Event to select the latest event
Event Automatically automatically and the event information details is displayed.

Remove Events Select the event(s) you want to remove from the list, and click
Remove. You can search for the removed event(s) in the Event Search
module.

Import to Click Import to Self-Learning Library, the false alarm picture will be
Self-Learning Library automatically imported into the self-learning library of front-end
device or back-end device to avoid false alarms of line crossing
detection and intrusion detection.

Note
This function should be supported by the device.

Send Email Select an event and then click Send Email, and the information details
of this event will be sent by email.

Note
You should configure the email parameters first, see Set Email
Parameters for details.

Auto-Play Video Check Auto-Play Video to automatically play video when displaying
event details.

Enlarge Video or ● Double click the video image to view video in a larger window.

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Picture ● Put the cursor on the picture, and click to view picture in a
larger window.

Download Captured Hover the cursor on the captured picture, and click the download icon
Picture on the lower right corner of the picture to download it to the local PC.

Download Event Hover the cursor on the recorded video, click to download the
Triggered Video video (30s before the event happens) triggered by the event.

Enable/Disable If it is enabled, a window will pop up when the event happens,

Alarm Triggered showing the event information, related pictures, and related videos.
Pop-up Image

8.3 Search Historical Events

You can search and view historical events by setting search conditions such as time, device type,
and priority in the client. For the searched events, you can handle and export them.
Before You Start
Enable receiving events from devices before the client can receive event information from the
device, see Enable Receiving Event from Devices for details.
Steps
1. Click Event Center → Event Search to enter the event search page.
2. Set the filter conditions to display the required events only.
Time
The time when the event starts.
Search by
Device
Search the events by device or the device's resource channels. If searched by device, you
need to set the followings:
● Device Type: Select the device from which you want to search events.
● Include Sub-Node: Search the events of the device and all resource channels.
Group
Search the events by resource channels in the group.

Note

● For video intercom device, select Search Scope: All and Locking Log.
● For access control device, click Show More to set more conditions: status, event type,

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card reader type, person name, card No., and organization.

Priority
The priority including low, medium, high and uncategorized which indicates the emergency
degree of the event.
Event Type
Select one or more event types to be searched from the drop-down list.

Note
You can enter a key word (supports fuzzy search) in the search box to search the target event
type(s).

Status
The handling status of the event.
Search by Keyword
Enter a key word (supports fuzzy search) to quickly search the target historical event(s). For
example, you can enter a person's name to search the events related with this person.
3. Click Search to search for events according the conditions you set.

Note
When Save Pictures in Structure Data Format is enabled, no pictures will be displayed in Event
Details field in Event Center. For details about Save Pictures in Structure Data Format, refer to
Set General Parameters.

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Figure 8-3 Search Historical Events

4. Optional: Right click the table header of the event list to customize the event related items to be
displayed in the event list.
5. Select an event in the event list to view the event details.

Note
● The event details include the captured picture(s), video (recorded video triggered by the
event or live view of the device), and other event descriptions.
● To view the recorded video triggered by the event, you should link camera(s) with the device
in event configuration. For details, refer to Event Configuration.
● On the Details pane, click Handling Records to view the handling records about the selected
event.
● To view the captured picture(s), you need to configure picture storage in storage schedule.

6. Optional: Perform one of the following operations.

Handle Single Event Select one event that needs to be handled, and then click Handle in
the event information details page, and enter the handling
suggestion.

Note
After an event is handled, the Handle button will become Add

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Remark, click Add Remark to add more remarks for this handled
event.

Batch Handle Events Select the events which need to be handled, and then click Handle in
Batch, and enter the handling suggestion.

Note
After an event is handled, the Handle button will become Add
Remark, click Add Remark to add more remarks for this handled
event.

Auto-Play Video Check Auto-Play Video to automatically play video when displaying
event details.

Enlarge Video or ● Double click the video image to view video in a larger window.
Picture ● Put the cursor on the picture, and click to view picture in a
larger window.

Import to Click Import to Self-Learning Library, the false alarm picture will be
Self-Learning Library automatically imported into the self-learning library of front-end
device or back-end device to avoid false alarms of line crossing
detection and intrusion detection.

Note
This function should be supported by the device.

Send Email Select an event and then click Send Email, and the information details
of this event will be sent by email.

Note
You should configure the email parameters first, see Set Email
Parameters for details.

Export Event Click Export to export the event log or event pictures to the local PC
Information in CSV/Excel file. You can set the saving path manually.

Download Captured Hover the cursor on the captured picture, and click the download icon
Picture on the lower right corner of the picture to download it to the local PC.

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Download Event Hover the cursor on the recorded video, click to download the
Triggered Video video (30s before the event happens) triggered by the event.

8.4 Get Events from Device

For some scenarios (e.g., the client cannot start up, access control device has been armed by other
client, etc.), the events received by the client and triggered on access control device are not
consistent. You can get events from device remotely to synchronize the events from device to
Event Center of the client。
Click Device Management → Device → Device, select access control device(s), and click Get
Events from Device.
Synchronize the events by the two ways:
● Online: When the device is online and the device can communicate with client at real time, you
can select Online and set the start time and end time to get the events during this period.
● Import File: If the network is not good or the device cannot communicate with the client at real
time, you can export the event file from the selected device firstly, and import this exported file
on the client later by selecting Import File and entering the password of the encrypted file.

Note
○ For data security, you should encrypt the file when exporting on the device. Meanwhile, the
selected access control device should be the one you exported the file from.
○ The function should be supported by the device.

Figure 8-4 Get Events from Device

Note
If you want to get the events related with attendance only, you can also enter Time & Attendance
→ Attendance Statistics → Attendance Records, click Get Events from Device and select Online
or Import File to get the events.

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8.5 View Pop-up Event Information

If you have enabled event notification and set Event Triggered Pop-up Image as its linkage action,
a window will pop up when the event happens, showing the event information, related pictures,
and related videos.
Go to Event Center → Real-Time Event, and then click Enable Alarm Triggered Pop-up Image to
enable the function.

Figure 8-5 The Pop-up Event Information

You can view the event related video footage (from 30 s before the event to the end of the event),
the picture captured when the event happens, as well as the event details such as event source,
linked camera, event type, etc.

Note
● When the window is not closed, you should click Next to view the new event information if a
new event is triggered.
● If you haven't clear the event information, you can click Previous to view the previous event
information.
● When Save Pictures in Structure Data Format is enabled, pictures will not be displayed in the
event information. See Set General Parameters for more details.

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You can check Auto-Update Event to enable the window to automatically switch to the latest
event information when a new event is triggered.

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Chapter 9 Map Management

The E-map function gives a visual overview of the locations and distributions of the installed
cameras and alarm input devices. You can get the live view of the cameras on the map, and you
will get a notification message from the map when alarm is triggered.
E-map is a static image (it do not have to be geographical maps, although they often are.
Depending on your organization's needs, photos and other kinds of image files can also be used as
e-maps) which gives you a visual overview of the locations and distributions of the hot spots
(resources (e.g., camera, alarm input) placed on the map are called hot spots). You can see the
physical locations of the cameras and alarm inputs, and in what direction the cameras are pointing.
With the function of hot region, e-maps can be organized into hierarchies to navigate from large
perspectives to detailed perspectives, e.g., from floor level to room level.

9.1 Add Map

You should add a map as the parent map for the hot spots and hot regions.
Steps

Note
Only one map can be added to one group.

1. Open the E-map page.

2. Select a group for which you want to add a map.

Note
For details about setting the group, refer to Group Management.

3. Click Add Map to open the map adding window.

4. Enter a descriptive name of the added map.

5. Select a map picture from the local path.

Note
The picture format of the map can only be PNG, JPEG or BMP.

6. Click OK.
7. Optional: Perform the following tasks after adding the map.
Zoom in/out Use the mouse wheel or click + or - to zoom in or zoom out on the
map.

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Adjust Map Area Drag the yellow window in the lower-right corner or use the direction
buttons and zoom bar to adjust the map area for view.

9.2 Edit Map Scale

The scale of a map is the ratio of a distance on the map to the corresponding distance on the
ground. The client can calculate two locations' distance on the map according to the distance on
the ground. An accurate map scale is essential for defining radar's monitoring range.
Before You Start
Make sure you have added a map. See Add Map for details.
Perform this task if you need to add a security radar to the map.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Click Map Calibration → Edit Scale to select two locations on the map.
The cursor will turn to if you hover it on the map.

Figure 9-1 Edit Map Scale

4. Click on the map to select two locations.
The Edit Scale window pops up.
5. Enter the ground distance between the two locations, and then click OK.
The client will calculate the map scale automatically.

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9.3 Longitude and Latitude Calibration

After calibrating the longitude and latitude of two points on the E-map, you can drag the radar in
the group to the E-map. The radar will automatically move to the correct position on the E-map
according to the longitude and latitude calibrating result.
Before You Start
1. Make sure you have added radar on the Client. For details, refer to Add Single or Multiple
Online Devices.
2. Make sure you have set the longitude and latitude parameters of the radar by web browser.

Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Click Map Calibration → LongitudeLatitude Calibration.
4. Click Add Calibration Point.
5. Click a point on the map, enter the longitude and latitude of the point in the pop-up window,
and then click Save.
6. Click Add Calibration Point and repeat the previous step to add the second calibration point.
7. Drag the radar in the left resources group to the map.
The radar will automatically move to the correct position on the map according to the longitude
and latitude of two points calibration.

9.4 Manage Hot Spot

The devices added to the map are called hot spots. The hot spots show the locations of the devices,
and you can also get the live view or alarm information of the monitoring scenarios through the
hot spots.

9.4.1 Add Camera as Hot Spot

You can add cameras to the map as hot spots.
Before You Start
Make sure you have added an e-map and a camera to the client. See Add Map and Device
Management for details.
Steps
1. Enter the E-map page.
2. Click Edit in the upper-right corner to enter the map editing mode.
3. Click Add Hot Spot → Camera Hot Spot to open the Add Hot Spot window.

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Figure 9-2 Add Hot Spot Panel

4. Select the cameras to be added to the map.
5. Optional: Edit the hot spot name, select the name color and select the hot spot icon.
6. Click OK to save the settings.

Note
You can also drag the camera icons from the group list to the map directly to add the hot spots.

Figure 9-3 Camera on the Map

The camera icons are added on the map as hot spots and the icons of the added cameras in the
group list change from to . The sector indicates the camera's field of view.
7. Perform the following operation(s).

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Move the Hot Spot Drag the hot spot to move it to a certain position.

Change the FOV Drag / and revolve to change the camera's field of view.
Angle

Change the FOV Size Drag to change the FOV size.

9.4.2 Add Alarm Input as Hot Spot

You can add the alarm inputs to the map as hot spots.
Steps
1. Enter the E-map module.
2. Click Edit in the upper-right corner to enter the map editing mode.
3. Click Add Hot Spot → Alarm Input Hot Spot to open the Add Hot Spot window.

4. Select the alarm inputs to be added to the map.

5. Optional: Edit hot spot name, select the name color and select the hot spot icon by
double-clicking the corresponding field.
6. Click OK.

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Note
You can also drag the alarm input icons from the group list to the map directly to add the hot
spot.

Figure 9-4 Alarm Input on the Map

The alarm input icons are added to the map as hot spots and the icons of the added alarm
inputs in the group list change from to .
7. Optional: Drag the hot spot to move it to a certain position.

9.4.3 Add Alarm Output as Hot Spot

You can add alarm outputs to the map as hot spots for management. After that, you can enable or
disable it in a quick manner. If you enable an alarm output on the map, the security control
devices (e.g. sirens, bells) connected to it will alarm for attention.
Before You Start
Make sure you have added an e-map and alarm output to the client. See Add Map and Device
Management for details.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.

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3. Click Add Hot Spot → Alarm Output Hot Spot to open the Add Hot Spot panel.

Figure 9-5 Add Hot Spot Panel

4. Select the alarm output to be added to the map.
5. Optional: Edit the hot spot name, select the name color, and select the hot spot icon.
6. Click OK.

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Note
You can also drag an alarm output icon from the alarm output list to the map to add the hot
spot.

Figure 9-6 Alarm Output on the Map

The alarm output is added to the map as a hot spot and its icon in the group list changes from
to .
7. Optional: Drag the alarm output to move it to a certain position.

9.4.4 Add Zone as Hot Spot

You can add zones to the map so that you can quickly locate the zone when an alarm is triggered.
Before You Start
Make sure you have added a map and zone to the client. See Add Map and Add Device for details.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Click Add Hot Spot → Zone Hot Spot to open the Add Hot Spot panel.

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Figure 9-7 Add Hot Spot Panel

4. Select the zone(s) to be added to the map.
5. Optional: Edit the hot spot name, select the name color, and select the hot spot icon.
6. Click OK.

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Note
You can also drag the alarm output icons from the alarm output list to the map to add the hot
spot.

Figure 9-8 Zone on the Map

The zone is added to the map as a hot spot and its icon in the group list changes from to .
7. Optional: Drag the zone hot spot to move it to a certain position.
When alarms are triggered, the number of the newest alarms will be displayed on the zone's
icon. You can click the number to see the alarms details.

Note
No more than 10 newest alarms can be displayed.

8. Optional: Click Clear Alarms to mark the alarms of the zones on the current map as read.

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9.4.5 Add Access Point as Hot Spot

You can add access points to the map as hot spots, so that you can find the hot spots and view
their status and alarm numbers.
Before You Start
Make sure you have added a map and an access point to the client. See Add Map and Add Device
for details.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Click Add Hot Spot → Access Point Hot Spot to open the Add Hot Spot window.

Figure 9-9 Add Hot Spot Panel

4. Select the access point(s) to be added to the map.
5. Optional: Edit the hot spot name, select the name color, and select the hot spot icon.
6. Click OK.

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Note
You can also drag an access point icon from the access point list to the map.

Figure 9-10 Access Point on the Map

The access point is added to the map as a hot spot and its icon in the group list changes from
to .
7. Optional: Drag the access point hot spot to move it to a certain position.
When alarms are triggered, the number of the newest alarms will be displayed on the hot spot
icon. You can click the number to see the alarms details.

Note
No more than 10 newest alarms can be displayed.

9.4.6 Configure Security Radar Hot Spot

The client supports adding a security radar to the map to work as a hot spot. After that, you can
configure parameters (including drawing zones and trigger lines, setting smart linkage, map
calibration, etc.) for the radar and the parameters you set will take effect on the device. In this

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way, an intelligent monitoring in the radar’s detection area can be realized by the client.

Figure 9-11 Scenario of Radar

Add Security Radar as Hot Spot

For an effective monitoring, you can add a security radar to the map as a hot spot and paint zones
in its monitoring filed. So that when someone intrudes the zone, an alarm will be triggered for
attention.
Before You Start
Make sure you have added an e-map and a security radar to the client. See Add Map and Device
Management for details.
Steps
1. Enter the E-map module.
2. Click Edit on the E-map toolbar to enter the map editing mode.
3. Optional: Edit map scale. See Edit Map Scale.
4. Select a security radar in the device list and drag it to the map.

5. Optional: Click the added radar and then click to edit the hot spot name, select the hot spot
color, and select the hot spot icon.
6. Click OK.
The security radar is added to the map as a hot spot and its icon in the group list changes from
to . The sector indicates the monitoring field of the radar.

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Figure 9-12 Radar on the Map

Note
● Orange sector indicates an armed radar, while black sector indicates a disarmed radar.
● Red point indicates the detected intruder.

7. Optional: Drag the security radar to move it to a certain position.

Draw a Zone
Zone is a basic concept in the security control system. It refers to a protection area in a radar's
detection area, and is regarded as the maximum recognizable unit to distinguish the alarm event,
determining whether to trigger an alarm according to the zone type and radar's arming status. You
can see the target's location on the map the minute an alarm is triggered so as to take quick
actions accordingly.
Before You Start
Make sure you have disarmed the radar: click Finish，and select Disarm after clicking the radar's
icon.

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Steps
1. Enter the E-Map module, and click Edit on the top right to enter the Edit mode.
2. Optional: Enable Field Assistance on the top left of the map. The target track will appear on the
radar detection area. You can draw a zone with reference to the track.
3. Draw a zone.
Method Step

Draw a Zone Click Radar Settings → Draw Zone Manually on the top of the map,
Manually and draw a zone on the radar detection area.

Figure 9-13 Draw a Zone Manually

Draw a Zone Quickly Click Radar Settings → Draw Quick Zone on the top of the map, and
left-click on the radar detection area to confirm the position of the
zone.

Note
Currently, the default shape of the zone is square and it is not
editable.

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Figure 9-14 Draw a Quick Zone

4. Right-click to complete drawing, and a window will pop up. Enter the zone name, and select
Early Warning Zone, Warning Zone, or Disabled Zone as the zone type.

Early Warning Zone

The early warning zone will identify target that has potential risks in advance and trigger an
alarm, but will not store alarm track. The early warning zone is green.
Warning Zone
The warning zone will identify the targets entering the area and trigger alarm. The warning
zone is orange.
Disabled Zone
The disabled zone will block the target track in the area. The disabled zone is black.

Note
● Adding zones is a batch operation. If you plan to add zones for only one radar, you need to
right-click on the remaining radar detection area to cancel drawing a zone in detection area
of other radars after drawing the desired zone.
● When drawing a zone, the actual lengths of the edges of the zone will be displayed; after
drawing a zone, you can double-click it to view the actual lengths of its edges.
● Zones can overlap, the priority of the effective overlapping zone is: Disabled Zone>Warning
Zone>Early Warning Zone. That is, Early Warning Zone can contain Warning Zone and
Disabled Zone, and Warning Zone can contain Disabled Zone.
● You can zoom in/out to adjust the size of the displayed radar area.

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5. Click OK.
6. Click Finish on the top right of the map.
7. Optional: After adding the zone and disarming the radar, double-click the zone to enter the
editing mode, and perform the following operation(s) if needed.
Add a Marker Hover the cursor on the line of the zone and it will change to a cross,
and then click to add a marker.

Change the Zone Drag the marker to change the shape of the zone.
Shape

Move a Zone Select a zone and drag the zone to move it.

Delete a Zone Click to delete a zone.

Edit a Zone Click to edit the zone name and type.

Draw Trigger Line

A trigger line refers to a virtual line drawn in a radar’s detection area on the map. An alarm will be
triggered when someone crosses it in its pre-defined direction.
Before You Start
The radar is added to the map. Click Finish on the top right to exit the editing mode. Click on the
radar icon and select Disarm to disarm the radar.
Steps
1. On the E-map page, click Edit to enter the editing mode.
2. Click Radar Settings → Draw Trigger Line , and select Trigger Line or Dual-Trigger Line.

Note
Drawing a dual-trigger line that is too tortuous will cause a failure.

3. Draw trigger line.

1) Click on the radar detection area to draw a trigger line.
2) Select Left -> Right, Left <- Right or Left <-> Right in the pop-up window.
3) Optional: Enter the distance between two lines. (Only for dual-trigger line)

Note
● Alarm rules: A single arrow indicates that the target triggers an alarm when it crosses
the trigger line in the direction of the arrow; a double arrow indicates that the target
triggers an alarm when it crosses the trigger line in any direction.
● The alarm can be triggered by crossing the Trigger Line according to the alarm rule; the
alarm can be triggered only after crossing double lines of Dual-trigger Line according to the

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alarm rule.
● Direction determination: suppose you stand at the penultimate marker facing the last
marker, the area on your left indicates the Left, while the area on your right indicates the
Right.
● Up to 4 trigger lines can be drawn.
● Up to 1 dual-trigger line can be drawn.
● The trigger line cannot cross each other.

Figure 9-15 Draw Trigger Line

4. Click OK.
5. Optional: Click on the trigger line will appear different options: Edit, Delete and Move. You can
edit the trigger line by clicking on it.
– Add a Marker: Click on the line to add a marker.
– Drag a Marker: Drag a marker on the trigger line to move it.
– Move the Trigger Line: Hold the editing area to move the trigger line.
– Edit: Click to edit the trigger line name, trigger line rule and distance (only for
Dual-trigger Line).
– Delete: Click to delete the trigger line.

Add Track Filter Zone

Track Filter Zone is an area in radar's detection area. When an object enters the track filter zone,
alarms will not be triggered, and the object's moving pattern will not be uploaded to the client.
This function is applicable for places with plenty of disturbing factors (such as trees) that may
cause wrong alarms.
Before You Start
Make sure you have added a radar to map and have disarmed the radar. See Add Security Radar

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as Hot Spot for details.

Steps

Note
● This function should be supported by the device.
● Up to 32 track filter zones are supported.
● The size of track filter zone depends on device capability.

1. On the top right of the map, click Edit to enter the editing mode of the map.
2. Click Radar Settings → Track Filter Zone → Add Track Filter Zone.
3. On the map, hold the mouse and drag to set the semi-diameter of the track filter zone.
Right-click to end drawing.

Figure 9-16 Track Filter Zone

4. Optional: Perform the following operations.
Edit Track Filter Zone Double-click the track filter zone, hover the cursor on the border.
When the cursor turns to a blue +, hold the mouse and drag to adjust
the area.

Move Track Filter Double-click the track filter zone, and drag it to move it.
Zone

Display/Hide Track Click Radar Settings → Track Filter Zone → Display/Hide Track Filter
Filter Zone Zone to display or hide the track filter zone on/from the map.

Delete Track Filter Double-click the track filter zone, and click .
Zone

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Add Point Cloud Filter Zone

After the radar detects the object, multiple points will be reported to the device and form the
point cloud. Point cloud filter zone is an area in radar's detection area. Configuring it before
environment learning can improve the accuracy of environment learning. When the object enters
the point cloud filter zone, the point will not be reported to the device. This function is applicable
for places with plenty of disturbing factors to reduce false alarms.
Before You Start
Make sure you have added a radar to map and have disarmed the radar. See Add Security Radar
as Hot Spot for details.
Steps

Note
● This function should be supported by the device.
● Up to 16 point cloud filter zones are supported.
● The size of point cloud filter zone depends on device capability.

1. On the top right of the map, click Edit to enter the editing mode of the map.
2. Click Radar Settings → Point Cloud Filter Settings → Draw Point Cloud Filter Zone.
3. On the map, left-click to start drawing and right-click to end drawing.

Figure 9-17 Point Cloud Filter Zone

4. Enter the name of the point cloud filter zone.

5. Click OK.
6. Optional: Perform the following operations.
Edit Point Cloud Double-click the point cloud filter zone, hover the cursor on the
Filter Zone border. When the cursor turns to a blue +, drag to adjust the area.

Move Point Cloud Double-click the point cloud filter zone, and drag it.
Filter Zone

Delete Point Cloud Double-click the point cloud filter zone, and click .

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Filter Zone

Set Smart Linkage

Smart linkage works based on the calibration points you adds to the radar's detection area. That is
the calibration points can tell the PTZ camera linked to the radar which direction to turn to when a
target is detected so as to get the live view and track of the target by the client.

Note
Make sure you have performed the following operations before calibration:
● You need to disarm the radar before calibration: click Finish on the top right to exit the editing
mode. Click the radar icon and select Disarm to disarm the radar.
● You need to link the PTZ camera to the zone before calibration, and set the PTZ camera initial
position. See the PTZ camera user manual for details about how to set the PTZ camera initial
position.
● Import the PTZ camera linked to the radar to the radar's group. See Group Resources for details.
● The installation height of the linked PTZ camera should be higher than 3 meters.
● Only PTZ camera supports this function.
According to the relative installation position of the radar and the camera, it is necessary to select
a schedule (One-Point Calibration or Multi-Point Calibration)͘ for the calibration point selection.
One-Point Calibration
Applicable to the scenario where the radar and the camera are installed on the same pole or the
camera is installed within a radar-centered range of 2 meters (regardless of the altitude
difference between the camera and the radar).

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Figure 9-18 Scenario of One-Point Calibration

Multi-Point Calibration
The scenario which is not applicable to the one-point calibration needs to adopt the multi-point
calibration.

Figure 9-19 Scenario of Multi-Point Calibration

One-Point Calibration
One-point calibration is applicable to the scene where the radar and the camera are installed on

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the same pole or the camera is installed within a radar-centered range of 2 meters (regardless of
the altitude difference between the camera and the radar).
Before You Start
To perform this function, a cooperation between two persons is required. Person A enters the
detection area so that person B (the operator of the client) can see A's track on the client. And
then B sets calibration points by the client according to A's track.
Steps
1. Click Edit on the top right of the map.
2. Click Radar Settings → Smart Linkage Settings → Linked Positioning Settings.
3. On the Smart Linkage Settings page, select a radar from the drop-down list on the top left.
4. Click a live view window at the bottom and select a camera in the Linked Camera list. The live
view window displays the camera's live view.
5. Double-click the camera's live view window to enlarge it.

Note
You can click + or - to zoom in/out the map.

6. Select One-Point Calibration as the calibration mode.

7. Select the track of person A. Ask person A to move into the radar detection area. By comparing
the moving object in the live view window of the camera and the track in the radar detection
area, person B needs to select the track of person A and click it. The color of the selected track
will turn from red to white.

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Figure 9-20 Select the Track

8. Ask person A to move to the calibration point within 20 to 40 m directly in front of the radar,
and then stand at the calibration point.

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9. Adjust the PTZ buttons in the live view window to get the PTZ position: Click + and - to adjust
the altitude of person A to two-thirds of the altitude of the window, and click the direction
buttons to align the central sign with person A (For precise alignment, click on the center of
the object and the screen will adjust automatically)͘.
10. Click Add Calibration to add a calibration point. The PTZ position and the radar position of
person A will be shown in the Information list. The option The smart linkage will be enabled
after completing the settings. will be checked automatically.

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Figure 9-21 Add a Calibration

11. Click Save.
Multi-Point Calibration
Multi-point calibration is applicable to the scenario where the distance of the radar and the

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cameras linked to it is more than 2 meters.

Before You Start
This function needs the cooperation between 2 persons. Person A enters the detection area so
that person B (the operator of the client) can see A's track according to which B set the calibration
points by the client.
Steps
1. On the Smart Linkage Settings page, select Multi-Point Calibration as the calibration mode.
2. Select calibration points (equally distributed) on the center line of the radar's detection area,
you can refer to the following figure to select points.

Figure 9-22 Multi-Point Distribution Instance

Note
At least 4 calibration points are required.

3. According to the calibration points, person A moves to a calibration point, and refer to step 2 to
step 5 in One Point Calibration to calibrate the calibration point.
4. When the first calibration point is set, let person A move to the next calibration point after the
yellow track disappears. And then refer to step 2 to step 5 in One Point Calibration to set the
next calibration point. Follow this process to set all other calibration points in turn.

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Figure 9-23 Multi-Point Calibration Radar Page

Note
Click Delete to delete a calibration point after selecting the calibration point in the Information
list.

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5. Click Save after all calibration points are set.

Note
You can save the calibration information successfully only if there are 4 calibration points,
otherwise you cannot save it.

GPS Calibration
GPS Calibration refers to calibrating by device longitudes and latitudes, radar's orientation, and
linked PTZ camera's position angle.
Before You Start
● Record the radar's longitude, latitude, and orientation.
● Record the linked PTZ camera's longitude, latitude, and position angle.
Steps
1. On the Smart Linkage Settings page, click Set Longitude and Latitude to open the Set Longitude
and Latitude window.
2. Enable Enable GPS Calibration.
3. Enter Radar Longitude and Radar Latitude, and Radar Orientation.

Note
See radar user manual for details about setting radar orientation.

4. Enable Network Positioning System.

Note
You can also enable or disable this function on the Smart Linkage Settings page.

5. Enter Camera Longitude, Camera Latitude, and Position Angle.

Note
See PTZ camera user manual for details about setting position angle.

6. Click OK.
Set Auxiliary Linkage
Auxiliary Linkage is to add presets to the camera linked to the radar to help the radar accurately
turn to the target with the assistance of presets. After adding presets, the camera will
automatically turn to the presets if a target is detected, and in this way you can view the image of
the target via the Client.
Before You Start
● Make sure you have calibrated the linked camera. For detailed information, see One-Point

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Calibrationor Multi-Point Calibration.

● Make sure you have configured zones. For detailed information, see Draw a Zone.
Steps
1. Click E-map.
2. Click Radar Settings → Smart Linkage Settings → Auxiliary Linkage.

Figure 9-24 Auxiliary Linkage

3. Select a radar and a camera from the drop-down list.

Note
Make sure you have set the Linked Camera on the Smart Linkage Settings page, and saved the
settings.

4. Click Add Preset.

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5. Select a zone in the list.

6. Optional: Edit preset.
Button Description

PTZ Check P/T/Z, the checked value of the camera will remain unchanged.

Delete Delete the preset.

Live View Use the camera to view the presets.

Update Update the preset coordinate to the current camera coordinate.

Note
The situation when you need to set PTZ is that if the calibrated camera cannot turn to the
preset accurately, you can set P/T/Z to make it more accurate. You can check them all to fix the
camera if the region is small or the terrain is not very undulating.

7. Use function buttons on the right to adjust the camera screen center position (cross icon
position) to the watch point. You can click a position in the image and the position will become
the center of the image.
8. Click Confirmed.
Set Environment Learning
To improve the accuracy of radar detection, you need to make the radar complete the
environment learning.

Note
Make sure you have added the radar to the e-map.

Select a radar on the e-map in the client software, and click Environment Learning to start the
environment learning.

Note
● The time for the environment learning is 10 seconds by default.
● Every time the radar starts to learn the environment, the previous learning data will be
overwritten automatically.
● You can log in to the radar's remote configuration page via a web browser to configure the
environment learning parameters. For details, refer to the user manual of the device.

Terrain Learning
By terrain learning, the radar can get the terrain of its detection area and make more accurate

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smart linkage.
Before You Start
Make sure you have completed calibration. See One-Point Calibration and Multi-Point Calibration
for details.
Steps

Note
● This function should be supported by the device.
● To use this function, a cooperation between two persons is needed. Person A enters the
radar's detection area, while person B operates the PTZ camera linked with the radar and
display person A in the live view of the PTZ camera on the Smart Linkage Settings panel.

1. On the Smart Linkage Settings panel, click Terrain Learning → Start Terrain Learning.
2. In the radar's detection area, select person A's moving pattern.
3. Control the PTZ camera to keep person A in the center of the live view page by the buttons on
the right.

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Figure 9-25 Terrain Learning

4. Click Terrain Learning → Finish Terrain Learning to end terrain learning.

Note
Old terrain learning results will be overwritten by new results.

5. Optional: Click Terrain Learning → Clear Terrain Learning to clear existing terrain learning
results.

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Calibration Compensation
Calibration Compensation makes calibration more accurate by adjusting Pan, Tilt, and Zoom of
radar-linked PTZ camera.
Before You Start
Make sure you have finished a calibration.
Steps
1. On the Smart Linkage Settings page, click Calibration Compensation to open the Calibration
Compensation window.
2. Select a camera from the Camera list.

Figure 9-26 Calibration Compensation

3. Select a Calibration Mode.
GPS Calibration
If you had conducted GPS calibration before, select this mode.
PTZ Calibration

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If you had conducted one-point calibration or multi-point calibration before, select this mode.
4. Enter the Pan, Tilt, and Zoom.

Note
The Pan, Tilt, and Zoom you entered here will be added to the former Pan, Tilt, and Zoom.

5. Click OK.

Set Parking Points for Linked Camera

After enabling the radar parking mode, the radar will control the linked camera to turn to the
predefined parking point when no target detected within 10s in the radar detection area.
Before You Start
● Add the radar to the map.
● Link the camera to the radar, and add the camera to the client.
● Calibrate the camera and enable camera smart linkage.
● You need to disarm the radar before the operation. Click Finish on the E-map page to exit the
editing mode. Click the radar icon and select Disarm to disarm the radar.
Steps

Note
This function is only applicable for cameras with PTZ control function.

1. Click Edit on the top right of the map to enter editing mode.
2. Click Radar Settings → Set Parking Point.
3. Select a radar from the Radar drop-down list.
4. Select a linked camera from the following list.
5. Use buttons on the right to adjust the camera screen center position (cross icon position) to the
watch point. You can click on the screen and the screen will automatically adjust to the clicked
center. You can also click the image to make the position you clicked the center.

Adjust the rotation speed of the camera. 1 is the slowest and 7 is the fastest.

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Figure 9-27 Set Parking Point

6. Click Set as Parking Point.

Set Preset Point

You can set a preset point for a zone or a trigger line. When an alarm is triggered in the zone or
trigger line, the camera will automatically turn to the corresponding preset point.
Before You Start
● Add the radar to the map.
● Link the camera to the radar, and add the camera to the client.

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● Zones and trigger lines are configured.

● You need to disarm the radar before the operation. Click Finish on the E-map page to exit the
editing mode. Click the radar icon and select Disarm to disarm the radar.
Steps

Note
This function is only applicable for cameras with PTZ control function.

1. Click E-map and click Edit to enter the editing mode.

2. Click Radar Settings → Preset Point Settings.

Figure 9-28 Preset Point Settings

3. Switch on Enable.

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4. Select a radar and a camera from the drop-down list.

5. Use function buttons on the right to adjust the camera screen center (cross icon position) to the
watch point.

Note
You can also click on the image and the clicked point will be the camera screen center.

Operation Description

Adjust the camera direction. Hold to move the camera direction

continuously.

Rotate the camera horizontally. Hold to continuously rotate the

camera horizontally.

Adjust the rotation speed of the camera. 1 is the slowest and 7 is the
fastest.

Zoom the screen.

6. Click Add Preset.

7. Select a zone or trigger line from the list.
8. Optional: Edit the preset point(s).
Button Description

Delete Delete the preset point.

Live View Use the camera to view the preset point.

Update Update the coordinate of the preset point according to the

coordinate of the current camera.

9. Click Confirmed.

Map Calibration
Map calibration is used to get the accurate scale of the map by the cooperation of three persons.
Before You Start
Make sure you have added the radar (when adding the device, check Import to Group) to the
client and the map, and have set a scale for the map.
Steps
1. Click Edit to enter the editing mode.
2. Click Radar Settings → Map Calibration.

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3. To perform this operation, an cooperation between three persons is needed. Person A and
person B move into the radar's detection area. Person C selects their tracks by the client. A and
B stop at the calibration points and the system will generate 2 markers at the terminal of tracks.
Click OK on the pop-up window to confirm the terminal of the track or click Delete to select a
new track.

Figure 9-29 Confirm Terminals

4. Click on the map to confirm the actual locations of marker 1 and marker 2.

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Figure 9-30 Confirm Actual Locations

5. A window pops up saying Make sure the location on the map is correct and calibrate with the
track terminal? Click Delete to delete all calibration points. Click OK on pop-up window. The
system will automatically match the markers to the actual locations.

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Figure 9-31 Finish Map Calibration

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Other Functions
When using the radar, you can perform some auxiliary functions such as arming/disarming,
refreshing radar parameters, displaying OSD and PTZ camera's FOV (field of view), and enabling
alarm output to meet different needs.

Note
Make sure you have exited the map editing mode before using the following functions.

Environment Learning
Click Environment Learning to enable the environment learning mode for the radar. For details,
refer to Set Environment Learning.

Arm/Disarm All Radars

Click Arm Radar → Arm All Radars/Disarm All Radars to arm or disarm all radars on the map.

Arm/Disarm Single Radar

After exiting the editing mode, click the radar's icon to show its operation menu.

Arm a Radar
Arm the radar's detection area. A question will pop up saying There are targets in the zone,
enable mandatory arming? if you arm the radar when a target exists in the warning zone. You
can click OK to arm the radar mandatorily.

Note
The radar cannot be edited if it is armed.

Disarm a Radar
Disarm the radar’s detection area.
Event
Search alarms triggered by certain cameras during certain time range, and view the alarm
related videos. See Preview Hot Spot for details.

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Figure 9-32 Radar's Function List

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Enable Alarm Output

An alarm output refers to sirens linked to a radar. It flashes or generates alarm sound when an
alarm or pre-alarm is triggered if you enable it.

Operation: click Radar Settings → Alarm Output after entering editing mode. Select a relay, and
switch on in the Operation column; or click Enable All to enable all the relays in the list.

Target Number Display

After exiting the editing mode, Move your cursor on the radar's icon to show the number of
person, vehicle and other target.

Display 3D Detection Area

Move your cursor on the radar's icon in the editing mode, click 3D to enter the view page of
detection area. You can click on different direction of the Radar's 3D view to adjust the display
angle.

Note
This function should be supported by the device.

Figure 9-33 3D Detection Area View

Display 3D Detection Area View

Move your cursor on the radar's icon in the non-editing mode, click 3D to enter the view page of

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detection area, including 3D view, original point cloud diagram, laser beam diagram, and
background outline.

Note
● You can click different direction of the Radar's 3D view to adjust the display angle.
● On the original point cloud diagram, you can switch on Environment Information on the
top-right corner to view the added point cloud filter zone. For details about drawing the point
cloud filter zone, refer to Add Point Cloud Filter Zone.

Figure 9-34 Original Point Cloud Diagram

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Pattern Playback
After exiting the editing mode, click the radar and then click Event to enter the Event Search
window on the right. You can search for the event according to the conditions you set, including
time period and the zone. The pattern playback video will be played in the middle of the page.

Note
Make sure the PTZ camera has been linked to the radar.

Display OSD
On the top of the map, click Display → Display OSD to display the detected target No., target's
moving speed, distance and duration between the target and radar.

Figure 9-35 OSD on the Map

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Display PTZ Camera's FOV

On the top of the map, click Radar Settings → Camera FOV to display the linked PTZ camera's
filed of view (FOV) and camera's IP address on the map.

Figure 9-36 PTZ Camera's Field of View

Refresh
Click Radar Settings → Refresh on the top of the map to refresh the radar’s newest detection
angle, detection distance, trigger lines, and arming status.

9.4.7 Edit Hot Spot

You can edit the information of the added hot spots on the map, including the name, the color,
the icon, etc.
Steps
1. Enter the E-map module.
2. Click Edit in the upper-right corner to enter the map editing mode.
3. Select the hot spot icon on the map and then click to open the Edit Hot Spot window.
4. Edit the hot spot name in the text field, select the hot spot name's color and hot spot icon
shown on the map.
5. Check Apply to Other Camera Hot Spots/Apply to Other Alarm Input Hot Spots/Apply to Other
Alarm Output Hot Spots/Apply to Other Zone Hot Spots to apply the color and icon settings to
other hot spots.
6. Click OK.

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7. Optional: Select the hot spot icon and click to delete the hot spot.

9.4.8 Preview Hot Spot

After adding hot spots (including camera, alarm input/output, zone, security radar, and zone) to
the map, you can view the live view of the camera hot spot and the triggered alarm information of
all the types of hot spots on the map.
Before You Start
Make sure you have added hot spots to the map. See Manage Hot Spot for details.
Steps
1. Enter the E-map module.

Note
If you are in the editing map mode, click Exit on the upper-right corner to enter the map
preview mode.

2. Click Display to show the hot spots on the map.

Note
Hot spot type with will be shown on the map.

3. Click a hot spot to perform the following operation(s).

Hot Spot Type Operations

Camera Live View: Click to pop up the live view window of the camera.

Note
● When an alarm is triggered during live view, the client will play a
video file of 30 s first.
● You can capture, start recording and instant playback during live
view.

Alarm Output Click an alarm output, and select Open/Close.

Note
The security control channels managed by the alarm output will also
be opened/closed.

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Access Point View door status: the current door status of the access point is
displayed on the icon. Click the icon to switch the door status.
Open Door
When the door is locked, unlock it and it will be open for once. After
the open duration, the door will be closed and locked again
automatically.
Close Door
When the door is unlocked, lock it and it will be closed. The person
who has the access authorization can access the door with
credentials.
Remain Open
The door will be unlocked (no matter closed or open). All the persons
can access the door with no credentials required.
Remain Closed
The door will be closed and locked. No person can access the door
even if he/she has the authorized credentials, except the super users.

Security Radar Arm/Disarm zones in the monitoring field of the radar: After exiting
editing, click the icon of a security radar, and then select Arm/Disarm;
or click Event to search events triggered during certain time range.

Note
● You can still arm the radar even if there is a target in the radar's detection area.
● The warning zone and early warning zone will be armed after arming the radar, which means
an alarm will be triggered and reported to the Event Center once a target enters the warning
zone and early warning zone.
● For the camera linked with radar, you can select the linked radar and move the camera
through the operations keys on the PTZ control panel. The real-time location will be applied
to the linked radar. For details about icons of PTZ control panel, refer to PTZ Control Panel.

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Figure 9-37 Live View of Camera on the Map

4. Optional: Perform the following operation(s).
View Alarm Click the alarm number on a hot spot icon to open the alarm
Information information page to view the alarm type and triggering time.

Clear Alarm Click Clear Alarm on the top of the map to mark all the alarms of the
hot spot as read.

View Multiple 1. Click Live View to show 4 small windows on the bottom of the
Cameras' Live View client.
on the Map 2. Drag a camera from the device list to a window to start the live
view.

Note
Up to 4 cameras' live view is supported at the same time.

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Figure 9-38 Preview Camera Hot Spot

9.5 Manage Hot Region

The hot region function links a map to another map. When you add a map to another map as a hot
region, an icon of the link to the added map is shown on the main map. The added map is called
child map while the map to which you add the hot region is the parent map.
After linking a child map to a parent map, a hot region icon will display on the parent map. You can
click it to enter the child map to view the resources on the child map for convenience.

With the function of hot region, e-maps can be organized into hierarchies to navigate from large
perspectives to detailed perspectives, e.g., from floor level to room level.

9.5.1 Add Hot Region

You can add a map to another map as a hot region and an icon of the link to the added map is
shown on the main map. The added map is called child map while the map to which you add the
hot region is the parent map.
Before You Start
At least two maps should be added. Refer to Add Map for details about adding maps.

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Steps

Note
A map can only be added as the hot region for once.

1. Enter the E-map page.

2. Click Edit on the upper-right corner to enter the map editing mode.

3. Select an added map as the parent map.

4. Click Add Hot Region to open the Add Hot Region window.
5. Select the child map.
6. Optional: Edit the hot region name, and select the hot region color and icon by double-clicking
the corresponding field.
7. Click OK.
The child map icons are added on the parent map as the hot regions.

9.5.2 Edit Hot Region

You can edit the information of the hot regions on the parent map, including name, color, icon,
etc.
Steps
1. Enter the E-map module.
2. Click Edit on the upper-right corner to enter the map editing mode.
3. Select a hot region icon on the parent map and click to open the Edit Hot Region window.

4. Edit the hot region name in the text field, select the hot region name's color and hot region
icon.
5. Check Apply to Other Hot Regions to apply the color and icon settings to other hot regions.
6. Click OK.

9.5.3 Preview Hot Region

After adding a hot region, you can click the hot region icon on the parent map to enter the child
map. You can view the resources and alarms on the child map.
Steps
1. Enter the E-map page.

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Note
If you are in the editing map mode, click Exit on the upper-right corner to enter the map
preview mode.

2. Click the hot region icon on the parent map to enter the linked child map.
You can view the resources on the child map. If there is any alarm triggered on the child map,
you can view the alarm details.
3. Optional: Click Back to Parent Map on the upper-left corner to go back to the parent map.

4. Optional: Click Clear Alarm Info. on the upper-right corner to clear the alarm information
triggered by the resources on the current map.

9.6 View Person's Moving Pattern

With the help of facial recognition devices, you can view the target person's moving pattern on the
map, which is generated by several cameras' locations. E-map allows you to search and view the
moving pattern of an individual (such as a suspect, a missing child, etc.) on the map to help finding
him/her.
Before You Start
Make sure you have added a map for a group and added the cameras in the group to the map. See
Add Map and Add Camera as Hot Spot for details.
Steps
1. Enter the E-map module.
2. Click a group name in the resource list on the left column.
The group's map and resources on the map appear in the display area.
3. Optional: Click Add Map to add a map for the group and add cameras in the group to the map.
4. Click Moving Pattern on the top of the map to open the Search Moving Pattern page.
5. Click to set a time period for searching moving pattern.
6. Check face picture analysis device in the list.

Note
The picture you upload in Step 7 will be compared with pictures stored in the checked devices.

7. Click Select Picture to select a face picture to upload or drag a picture to the picture area.

Note
You can upload a picture containing multiple face pictures from which you need to select one
for comparison.

8. Drag the slider or enter a number to select a similarity.

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Note
The client will search face pictures stored in the selected face picture analysis devices whose
similarity with the uploaded picture is higher than the configured similarity, and then display
the moving pattern of the matched person on the map.

9. Click Search.
Moving pattern of the person who is similar to the uploaded picture is displayed on the map,
the cameras captured pictures will be numbered showing the person's arriving order, and the
capture records will be displayed on the left with the captured picture thumbnail displayed also.
10. Optional: Perform the following operation(s) after searching moving pattern.
Operation Description

Filter Capture Click and check Show Last Record to show the last record of every
Records camera through the moving pattern.

View Person Related Click a captured picture thumbnail to open the Capture Details
Videos and Pictures window and you can view the detailed information of the picture you
clicked. All pictures of the person captured by the camera will be
displayed on the right. Select a captured picture to show its related
video of 10 seconds on the left, including the 5 seconds before the
capturing time and the 5 seconds after the capturing time. Click
to start displaying the video.

Disable Pattern Click on the top of the record list or Disable Pattern to exit
moving pattern mode.

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Chapter 10 Statistics
Reports, created for a specified period, are essential documents, which are used to check whether
a business runs smoothly and effectively. In this software, reports can be generated daily, weekly,
monthly, annually, and by custom time period. You can use reports as basis in creating decisions,
addressing problems, checking tendency and comparison, etc.

10.1 People Counting Report

People counting statistics is to calculate the number of line crossing people in a specific area and a
certain time period by the people counting camera(s) or abnormal event detection server(s),
which can help the storekeeper to analyze the customers flow and number in different time, and
the storekeeper can flexibly do some business adjustment according to the report.

10.1.1 People Counting Report by Encoding Device

People counting report by encoding device displays people counting data collected by encoding
devices. You can search the people counting data in different dimensions.
Before You Start
Add an encoding device with people counting function to the software and properly configure the
corresponding area and people counting rule. Refer to Add Device for details about adding people
counting device.
Steps
1. Click Report → People Counting to enter People Counting page.
2. Select Encoding Device as the Device Type.
3. Select daily report, weekly report, monthly report, or annual report as the report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the number of people in
each hour of one day.
Weekly Report, Monthly Report and Annual Report
As compared to daily report, weekly report, monthly report and annual report can be
less-time consuming, since they are not to be submitted every day. The system will calculate
the number of people in each day of one week, in each day of one month, in each month of
one year.
Custom Report
Users can customize the days in the report to analyze the number of people in each day or
month of the custom time interval.

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Note
You can select no more than 31 days on the calendar.

4. Select the statistics time type and click to set the time.
One Period
Generate the statistics in one time period.
Multiple Periods
Generate the statistics in two time periods, which can help you to compare the people flow
and number in two time periods.
For example, if you set the report type as month report, and set the March and April as the
statistic time, the people counting results in March and April will be displayed in a same chart
with different color, and you can compare the data in different day of each month.
5. Select Statistics Type.
Display by Device
Display the report by device.
For example, if you select one NVR (with 4 people counting cameras), the report will display
the total number of people summed by the 4 people counting cameras.
Display by Camera
Display the report by camera.
For example, if you select one NVR (with 4 people counting cameras), the report will display
the each camera's statistics respectively, namely display the statistics in 4/8 colors (each one
or two colors representing one camera).
Display by Grouping Statistics
Display the report by grouping statistics.
For example, if you select one device group (the group is created on the Client), the report
will display the total number of people summed by the total people counting cameras in the
group.

Note
● For details of device group, refer to Group Resources.
● This function should be supported by the device.

6. Select filtering mode.

Channel
Display people counting data collected by channels of an encoding device.
Region
Display number of people in selected regions of a camera.

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Note
You need to configure regions for the camera beforehand. See user manual of the device for
details.

7. Select camera(s) or region(s) from the Camera list.

8. Set the content to be displayed.
Direction
Calculate the number of people in different directions, such as enter, exit, or enter and exit.
Enter
The people entered will be counted.
Exit
The people exited will be counted.
Enter and Exit
Both people entered and exited will be counted.

Figure 10-1 People Counting by Direction

Facial Features
Generate the report based on the facial feature.

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Figure 10-2 People Counting by Facial Features

9. Optional: Check Children Only to generate report of recognized children.

Note
● The client counts detected people shorter than a predefined height which can be configured
on device's remote configuration page. See the device user manual for details about
configuring height threshold.
● This function needs to be supported by the device.

10. Click Search to get the people counting statistics and detailed data for each hour, day, or
month.
By default, the statistics are shown in histogram form.
11. Optional: For the report by direction, you can check People Duplicate on the right-upper
corner of the report page to display the number of duplicate people.

Note
The number of duplicate people is calculated by the device. If the same face is recognized more
than once, he/she will be calculated as duplicate person.
For example, if a cashier enter or exit the supermarket more than once, he/she will be
calculated as duplicate person. In this way, the supermarket can get the actual number of
people shopping.

12. Optional: Perform the following operations after search.

Switch to Line Chart Click to switch it to line chart.

Note

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By default, the statistics are shown in bar chart.

Switch to Bar Chart Click to switch it to bar chart.

Save to Local PC Click Export to save the detailed data of people counting to your PC.

10.1.2 View People Counting Report by DeepinMind Server

People counting data by DeepinMind server are data counted based on predefined calculation
rules. Data not conformed to the calculation rules will be omitted in the people counting report.
This gives you more accurate people counting data.
Before You Start
Add a DeepinMind server to the software and properly configure a calculation rule. See Add
Device for details about adding a DeepinMind server. See the device user manual about
configuring calculation rule.
Steps
1. Click Report → People Counting.
2. Select DeepinMind Server as the device type.
3. Select hourly report, daily report, monthly report, or annual report as the report type.
Hourly Report
Hourly Report can be used for analyzing people counting data generated during peak time.
Daily Report
Daily report shows data on a daily basis. The system will calculate the number of people in
each hour of one day.
Monthly Report and Annual Report
Compared with daily report, monthly report and annual report can be less time consuming,
since they are not submitted every day. The system will calculate the number of people in
each day of one month and in each month of one year.
4. Click to select time.
5. Select a calculation rule.
6. Select the content to be displayed.
Direction
Calculate the number of people moving in different directions, including enter, exit, and enter
& exit.
Enter
The number of people entered will be displayed.
Exit

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The number of people exited will be displayed.

Enter and Exit
The number of people entered and exited will be displayed.
7. Click Search to get the people counting data of each minute, hour, day, or month.

Note
By default, the report will be shown in a line chart.

Figure 10-3 People Counting Report by DeepinMind Server

8. Optional: Click Export to save the report to your PC.

10.2 View People Counting in Intersections Report

Intersection analysis is used to monitor people flow and number in an intersection-like scene. The
arrows in the image refer to different directions. By selecting one direction (e.g. A) as the entrance,
the other directions will be set as the exits by default, so that multiple paths are generated (e.g., A

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to A, A to B, A to C, and A to D). You can view the people counting who passed by each path,
respectively, which can help the shopkeeper to analyze the people flow in different door. The
statistics result can show in daily, weekly, monthly, and annual report.
Before You Start
Make sure a fisheye camera which supports intersection analysis function has been configured
properly and be added to the software. Refer to Add Device for details about adding the device.
Steps

Note
Up to 10 intersections can be analyzed.

1. Click Report → Intersection Analysis to enter the intersection analysis module.

2. Select daily report, weekly report, monthly report, or annual report as the report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the number of people in
intersection report in a each hour of one day.
Weekly Report, Monthly Report and Annual Report
As compared to daily report, weekly report, monthly report and annual report can be
less-time consuming, since they are not to be submitted every day. The system will calculate
the number of people in intersection report in each day of one week, in each day of one
month, in each month of one year.
3. Set the start time for the report.
4. Select the camera for generating the report.
5. Select one direction as the entrance from the drop-down list in the Flow in filed.
6. Click Search to get the statistics result.

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Figure 10-4 Results

The people number for each path will show on the right.

10.3 Queue Management

Queue management supports data analysis and report output from multiple dimensions.
Commonly Used Data Analysis
● To see queuing-up people number of a certain waiting time level in a queue/region, use
queuing-up time analysis, check a target region and set a waiting time level.
● To compare queuing-up people number of a certain waiting time level in multiple
queues/regions, use queuing-up time analysis, check target regions and set a waiting time level.
● To compare queuing-up people number of different waiting time levels in multiple
queues/regions, use queuing-up time analysis, check target regions and set waiting time levels.
● To see the time and duration that a queue stays a certain length in a queue/region, use queue
status analysis, check a target region and set a queue length level.
● To compare the time and duration that a queue stays a certain length in multiple
queues/regions, use queue status analysis, check target regions and set a queue length level.
● To compare the time and duration that a queue stays at different length in multiple
queues/regions, use queue status analysis, check target regions and set queue length levels.

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10.3.1 Queuing-Up Time Analysis

Queuing-Up Time Analysis calculates people number of different waiting time levels. Regional
comparison and multiple waiting time level comparison are supported.

Compare Queuing-up People Amount for Different Regions

With cameras for queuing-up people amount counting, you can search the queuing-up people
amount during time period of certain length in different regions, helping the storekeeper to find
areas where customers tend to go. For example, the regions with larger people amount are more
popular than the regions with lower people amount, so that you can put goods in these regions to
sell more of them.
Before You Start
● Add the device to the software and properly configure the corresponding settings. See Add
Device for details about adding the device.
● Make sure you have configured no more than 3 regions in the detection area of a camera on
device remote configuration page. See device user manual for details about configuring regions.

Steps

Note
This function should be supported by the connected device.

1. Click Report → Queue Management → People Amount in Region.

2. Select Daily Report/Weekly Report/Monthly Report/Custom Report as the report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the queuing-up duration for
different regions in a each hour of one day.
Weekly Report, Monthly Report
As compared to daily report, weekly report and monthly report can be less-time consuming,
since they are not to be submitted every day. The system will calculate the queuing-up
duration for different regions in each day of one week, in each day of one month.
Custom Report
Users can customize the days in the report to analyze the number of people on each day or
month of the custom time interval.

Note
You can select no more than 31 days on the calendar.

3. Click to set time period for searching.

4. Select cameras and no more than 3 regions for every camera in the Region list.

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5. Select Regional Comparison as the statistics type.

6. Select a waiting time level based on which the report is generated.
7. Click Search to generate the statistics result.
The line chart of the calculated people amount in the specified waiting time will show on the
result area. The lines with different colors indicate the people from the selected regions.

Figure 10-5 Result

8. Optional: Click Export to export the data in Excel file.

Compare Queuing-up People Amount for Different Waiting Time Levels

With cameras for queuing-up people amount counting, you can search the queuing-up people
amount during time periods of different length in a certain region, helping analyzing perception of
crowding in different regions to make it easy to know when and how to change service window
amount, staff amount, and whether to set a guider for people, etc.
Before You Start
● Add the device to the software and properly configure the corresponding settings. See Add

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Device for details about adding the device.

● Make sure you have configured no more than 3 regions in the detection area of a camera on
device remote configuration page. See device user manual for details about configuring regions.

Steps

Note
This function should be supported by the connected device.

1. Click Report → Queue Management → Regional People Counting.

2. Select Daily Report/Weekly Report/Monthly Report/Custom Report as the report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the queuing-up duration for
different regions in a each hour of one day.
Weekly Report, Monthly Report
As compared to daily report, weekly report and monthly report can be less-time consuming,
since they are not to be submitted every day. The system will calculate the queuing-up
duration for different regions in each day of one week, in each day of one month.
Custom Report
Users can customize the days in the report to analyze the number of people on each day or
month of the custom time interval.

Note
You can select no more than 31 days on the calendar.

3. Click to set time period for searching.

4. Select cameras and no more than 3 regions in the Region list.
5. Select Multi-Level Comparison as the statistics type.
6. Select the waiting time level and enter the seconds for calculating people amount waiting for
the specified time period.
7. Click Search to generate the statistics result.
The line chart of the calculated people amount in the same region will show on the result area.
The lines with different colors match the waiting time levels.

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Figure 10-6 Result

8. Optional: Click Export to export the data in Excel file.

10.3.2 Queue Status Analysis

Queue Status Analysis calculates the time and duration that a queue stays with a certain length.
Regional comparison and multiple queue length level comparison are supported.

Compare Queuing-up Duration for Different Regions

With cameras for queuing-up duration counting, you can search and compare the queuing-up
durations in different regions during the same time period, helping analyzing perception of
crowding in different regions to make it easy to know when and how to change service window
amount, staff amount, and whether to set a guider for people, etc.
Before You Start
● Add the device to the software and properly configure the corresponding settings. See Add
Device for details about adding the device.

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● Make sure you have configured no more than 3 regions in the detection area of a camera on
device remote configuration page. See device user manual for details about configuring regions.

Steps

Note
This function should be supported by the connected device.

1. Click Report → Queue Management → Waiting Duration.

2. Select Daily Report/Weekly Report/Monthly Report/Custom Report as the report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the queuing-up duration for
different regions in a each hour of one day.
Weekly Report, Monthly Report
As compared to daily report, weekly report and monthly report can be less-time consuming,
since they are not to be submitted every day. The system will calculate the queuing-up
duration for different regions in each day of one week, in each day of one month.
Custom Report
Users can customize the days in the report to analyze the queuing-up duration on each day or
month of the custom time interval.

Note
You can select no more than 31 days on the calendar.

3. Click to set time period for searching.

4. Select cameras and no more than 3 regions for every camera in the Region list.
5. Select Regional Comparison as the statistics type.
6. Set the length of queue based on which the report is generated.
7. Click Search to generate the statistics result.
The line chart of the calculated duration for staying the specified queue length will show on the
result area. The lines with different colors match the selected regions.

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Figure 10-7 Result

8. Optional: Click Export to export the data in Excel file.

Compare Queuing-up Duration for Different Queue Length Levels

With cameras for queuing-up duration counting, you can search and compare the queuing-up
durations of queues of different length during the same time period, helping analyzing perception
of crowding in different regions to make it easy to know when and how to change service window
amount, staff amount, and whether to set a guider for people, etc.
Before You Start
Add the device to the software and properly configure the corresponding settings. See Add Device
for details about adding the device.

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Steps

Note
This function should be supported by the connected device.

1. Click Report → Queue Management → Waiting Duration.

2. Select Daily Report/Weekly Report/Monthly Report/Custom Report as the report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the queuing-up duration for
different regions in a each hour of one day.
Weekly Report, Monthly Report
As compared to daily report, weekly report and monthly report can be less-time consuming,
since they are not to be submitted every day. The system will calculate the queuing-up
duration for different regions in each day of one week, in each day of one month.
Custom Report
Users can customize the days in the report to analyze the queuing-up duration on each day or
month of the custom time interval.

Note
You can select no more than 31 days on the calendar.

3. Click to set time period for searching.

4. Select cameras and no more than 3 regions in the Region list.
5. Select Multi-Level Comparison as the statistics type.
6. Set the length of queue based on which the report is generated.
7. Click Search to generate the statistics result.
The line chart of the calculated duration in the same region will show on the result area. The
lines with different colors match the queue length levels.

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Figure 10-8 Result

8. Optional: Click Export to export the data in Excel file.

10.4 Heat Map Report

Heat map is a graphical representation of data represented by colors and the heat map data can
be displayed in line chart. You can use the heat map function of the camera to analyze the visit
times and dwell time of customers in a configured area, which can help the storekeeper analyze
the customers' interested area and make the arrangement of goods.
Before You Start
Add a heat map network camera to the software and properly configure the corresponding area.
The added camera should have been configured with heat map rule. See Add Device for details
about adding heat map network camera.
Steps
1. Click Report → Heat Map to enter the heat map page.

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2. Select Daily Report/Weekly Report/Monthly Report/Annual Report/Custom Report as the

report type.
Daily Report
Daily report shows data on a daily basis. The system will calculate the data of heat map in a
each hour of one day.
Weekly Report, Monthly Report and Annual Report
As compared to daily report, weekly report, monthly report and annual report can be
less-time consuming, since they are not to be submitted every day. The system will calculate
the data of heat map in each day of one week, in each day of one month, in each month of
one year.
Custom Report
You can customize the days in the report to analyze the dwell time or crowd trend on each
day or month of the custom time interval.

Note
The time period in the custom report should be no more than 31 days.

3. Select By Dwell Time or By Crowd Trend as the statistics type.

By Dwell Time
The system calculates the heat map value (the ordinate value in the line chart or the color in
pictures) according to the people's dwell time.
By Crowd Trend
The system calculates the heat map value (the ordinate value in the line chart or the color in
pictures) according to the number of detected people.
4. Set the time period for searching.
5. Select a heat map camera in the camera list.
6. Click Generate Heat Map to show the heat map of the camera.

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Figure 10-9 Results

7. Optional: After generating heat map report, you can perform the following operations.
Display in Line Chart Click to display the statistics in line chart.

Display in Picture Click to display the statistics in picture mode.

Mode The red color block (255, 0, 0) indicates the most welcome area, and
blue color block (0, 0, 255) indicates the less-popular area.

Save Statistics Data Click Export to save the detailed data of heat map to your PC.

10.5 Report of Skin-Surface Temperature Statistics

The system can calculate the total number of people, the number of people whose skin-surface
temperature is abnormal and the number of people who do not wear mask. The system provides
the statistics report per day, per week and per month, to help you judge the trend of the number
of people whose skin-surface temperature is abnormal and the number of people who do not
wear mask.
Before You Start
Add the devices which support skin-temperature measurement, such as the intelligent device with
face skin-temperature measurement function.
Steps
1. Select Report → Skin-Surface Temperature.

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2. Select the report type by the drop-down list, including Daily Report, Weekly Report,Monthly
Report or Annual Report.
3. Click to select the time range.
4. Select a camera, device or group.
5. Click Search.
Display the report in histogram on the right area.

Note
The All、Abnormal、No Mask and Normal Skin-Surface Temperature is displayed on the upper
area of the report, you can select the detection attribute(s) to be displayed.

Figure 10-10 Report of Skin-Surface Temperature Statistics

6. Optional: Click Export to save the data in local by CSV format.

10.6 Real-Time Density and People Counting

Real-time density and people counting supports generating people density analysis report and
real-time people counting report.
Before You Start
Add a DeepinMind server to the software and properly configure a calculation rule. See Add
Device for details about adding a DeepinMind server. See the device user manual about
configuring calculation rule.
Steps
1. Click Report → Real-Time Density and People Counting.

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2. Select hourly report, daily report, monthly report, or annual report as the report type.
Hourly Report
Hourly Report can be used for analyzing data generated during peak time.
Daily Report
Daily report shows data on a daily basis. The system will calculate the number of people in
each hour of one day.
Monthly Report and Annual Report
Compared with daily report, monthly report and annual report can be less time consuming,
since they are not submitted every day. The system will calculate the number of people in
each day of one month and in each month of one year.
3. Click to select time.
4. Select event type.
People Density Analysis
The density of people in an area at different times.
Real-Time People Counting
The numbers of people in an area at different times.
5. Select a calculation rule.
6. Click Search.

Note
By default, the report will be shown in a line chart.

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Figure 10-11 People Density Analysis Report

7. Optional: Click Export to save the report to your PC.

10.7 Temperature Map

A temperature map displays the temperature trend of a region during a certain day. If you have
configured temperature monitoring regions, you can generate temperature map of specific
regions to see the overview of each region's temperature trend.
Before You Start
● Make sure you have drawn regions for temperature map on the device configuration page. See
user manual of the device for details.
● Make sure you have added at least one device for temperature map to the client. See Add
Device for details.
Steps

Note
This function should be supported by device.

1. Click Report → Temperature Map.

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2. Select a date from the calendar.

3. In the Camera list, select a camera.

Note
You can enter a keyword in the searching field to search a camera.

4. Select a unit.
5. Select a preset.

Figure 10-12 Temperature Map

6. On the right panel, check region(s) for generating the report.

Note
No more than 8 regions can be checked.

7. Click Search.
The temperature map will be displayed in a line chart with each line representing a region.
8. Optional: Select another unit to display the temperature map in another unit.

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Chapter 11 Data Retrieval

In the Data Retrieval module, you can search the face pictures captured by the face recognition
camera, search the human body pictures captured by DeepinMind device, view abnormal event
detection related pictures and videos, search the vehicle pictures captured by DeepinMind device,
search the frequently appeared person pictures captured by DeepinMind device, and search the
not wearing hard hat pictures.

11.1 Video Search

You can search for videos by time period and specified cameras. After search, you can export the
matched video files to the local PC.
Steps
1. Click Data Retrieval → Video Search to enter the Video Search page.
2. Set search conditions.
Search By
By Time
Search by specified the time period, you should set the start and end time.
By Event Type
Search by specified event type, you should set the event type and start/end time.
By Tag
Search by specified tags, you should set the tag type and start/end time.

Note
If you select Custom as the tag type, you should set the corresponding tag name.

Camera
Select a device from the camera list.

Note
You can enter a key word (supports fuzzy search) in the search box to quickly search for the
target device.
3. Click Search to start searching.

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Figure 11-1 Video Search

The videos which meet the search conditions are displayed on the right panel.
4. Optional: Perform the following operations if needed.
Export Video ● Hover on the target video, click to export the single video.
Footage ● Check target videos and click Export to export the videos to the
local PC.
● Click Export All to export

View Video Details Hover on a target video, click to view the video details.

Filter Click to filter the videos by camera.

Switch Display Mode Click or to display the videos by thumbnails or by list.

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11.2 Face Picture Retrieval

When the connected device (e.g. NVR or HDVR) supports face search, you can search the related
picture and play the picture related video file.

11.2.1 Search Face by Uploaded Picture

You can upload a face picture from your PC and compare the uploaded picture with the captured
face pictures.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to Add
Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Face Picture Retrieval to enter the face picture retrieval page.
2. Click to set the start time and end time for searching the captured face pictures or video
files.
3. Select device(s) in the camera panel.
4. Select Picture from the drop-down list.
5. Select a face picture for search.
1) Click Select Picture to upload the pictures from your PC.
2) Select a detected face from uploaded picture for matching the captured face pictures.

Note
● The resolution of the picture should be smaller than 4096×4080.
● Only JPG and JPEG formats are supported.

6. Set the similarity level.

Example
If you set the similarity as 40, the captured pictures have no less than 40% similarity with the
uploaded face picture will list.
7. Set the maximum number of displayed results.
8. Click Search to start searching.
The search results of the pictures are displayed on the right.
9. Export the pictures and save them in your PC.
Export Picture
Select the pictures to be exported and save them in local PC.

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Export Current Page

Export all the pictures in the current page.
Export Segment
You can download the pictures by packages. Each package contains up to 1,000 pictures.
10. Select a searched face picture to show the captured picture and person information.

Figure 11-2 Result

11. Optional: After searching, you can do one or more the following operations.
View Details View the captured face picture, and the person information
(similarity, temperature status, captured time, etc.) on the page.
You can also click to show the large picture, and click to
restore.

Play Related Videos Click to play the picture's related video file (5s before and 5s after
the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to restore.
● You can click to adjust the play speed of the playback, click
to play back the video files frame by frame, click to enable
audio, double-click the playback window to maximize the window.
● You can click to view the captured picture.

Export Single Record In the enlarged picture page, click and then click Export Picture,
Export Video File or Export Details to export the picture, video file, or

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capture details of single record to local PC.

Add Picture to Face Click to add the captured picture to the face picture library.
Picture Library
Note
You can select the face picture library and enter the person
information for the captured picture, such as person name, mobile
phone, etc.

12. Optional: Perform secondary search based on the search result.

1) In the person information page, click .
All the faces in this picture will be analyzed and displayed.
2) In the pop-up window, move the red frame to select a face you want to do secondary search.

Note
If there are multiple faces in the picture, the window will pop up for selecting.
If there is only one face in the picture, skip this step.

3) Click OK.
The client will search and compare the faces in the captured pictures based on the face
picture you selected.

11.2.2 Search Face by Event Type

You can search the device's captured face pictures by filtering different event types.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to Add
Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Face Search to enter the face picture retrieval page.
2. Click to set the start time and end time for searching the captured face pictures or video
files.
3. Select device(s) in the camera panel.
4. Select Event Type from drop-down list to search by event type.
5. Select event type.
No Limit

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Search all captured face pictures.

Matched Face
Search the captured pictures the face in which matched with the face in face library.
Mismatched Face
Search the captured pictures the face in which mismatched with the face in face library.
Stranger Detection Alarm
Search the pictures captured when the stranger detection alarm is triggered.
6. Set the maximum number of displayed results.
7. Click Search to start searching.
The search results of the pictures are displayed on the right.
8. Export the pictures and save them in your PC.
Export Picture
Select the pictures to be exported and save them in local PC.
Export Current Page
Export all the pictures in the current page.
Export Segment
You can download the pictures by packages. Each package contains up to 1,000 pictures.
9. Select a searched face picture to show the captured picture and person information.

Figure 11-3 Result

10. Optional: After searching, you can do one or more the following operations.
View Details View the captured face picture, and the person information
(similarity, temperature status, captured time, etc.) on the page.

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You can also click to show the large picture, and click to
restore.

Play Related Videos Click to play the picture's related video file (5s before and 5s after
the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to restore.
● You can click to adjust the play speed of the playback, click
to play back the video files frame by frame, click to enable
audio, double-click the playback window to maximize the window.
● You can click to view the captured picture.

Export Single Record In the enlarged picture page, click and then click Export Picture,
Export Video File or Export Details to export the picture, video file, or
capture details of single record to local PC.

Add Picture to Face Click to add the captured picture to the face picture library.
Picture Library
Note
You can select the face picture library and enter the person
information for the captured picture, such as person name, mobile
phone, etc.

11. Optional: Perform secondary search based on the search result.

1) In the person information page, click .
All the faces in this picture will be analyzed and displayed.
2) In the pop-up window, move the red frame to select a face you want to do secondary search.

Note
If there are multiple faces in the picture, the window will pop up for selecting.
If there is only one face in the picture, skip this step.

3) Click OK.
The client will search and compare the faces in the captured pictures based on the face
picture you selected.

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11.2.3 Search Face by Person Name

You can search the device's captured face pictures by person name.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to Add
Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Face Search to enter the face picture retrieval page.
2. Select device(s) in the camera panel.
3. Select Name from the drop-down list to search by person name.
4. Click to set the start time and end time for searching the captured face pictures or video
files.
5. Enter a keyword for the person name.
6. Set the maximum number of displayed results.
7. Click Search to start searching.
All the persons whose name match the search condition (fuzzy match is supported) will be
displayed.

Figure 11-4 Results

8. Select one picture to search, and then click Confirm.

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The search results of the pictures are displayed on the right.

9. Export the pictures and save them in your PC.
Export Picture
Select the pictures to be exported and save them in local PC.
Export Current Page
Export all the pictures in the current page.
Export Segment
You can download the pictures by packages. Each package contains up to 1,000 pictures.
10. Select a searched face picture to show the captured picture and person information.

Figure 11-5 Results

11. Optional: After searching, you can do one or more the following operations.
View Details View the captured face picture, and the person information
(similarity, temperature status, captured time, etc.) on the page.
You can also click to show the large picture, and click to
restore.

Play Related Videos Click to play the picture's related video file (5s before and 5s after
the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to restore.
● You can click to adjust the play speed of the playback, click
to play back the video files frame by frame, click to enable
audio, double-click the playback window to maximize the window.

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● You can click to view the captured picture.

Export Single Record In the enlarged picture page, click and then click Export Picture,
Export Video File or Export Details to export the picture, video file, or
capture details of single record to local PC.

Add Picture to Face Click to add the captured picture to the face picture library.
Picture Library
Note
You can select the face picture library and enter the person
information for the captured picture, such as person name, mobile
phone, etc.

12. Optional: Perform secondary search based on the search result.

1) In the person information page, click .
All the faces in this picture will be analyzed and displayed.
2) In the pop-up window, move the red frame to select a face you want to do secondary search.

Note
If there are multiple faces in the picture, the window will pop up for selecting.
If there is only one face in the picture, skip this step.

3) Click OK.
The client will search and compare the faces in the captured pictures based on the face
picture you selected.

11.2.4 Search Face by Facial Features

The client supports searching detected face pictures by facial features.
Steps
1. Click Data Retrieval → Face Picture Retrieval.
2. Select a time period for searching.
3. Select a camera in the camera list.
4. Select Facial Features as the searching type.
5. Configure facial features to be searched, including wear glasses, smiling and wear mask.
6. Enter the maximum number of results to show.
7. Click Search.
The searched face pictures are displayed on the right.
8. Export the pictures and save them in your PC.
Export Picture

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Select the pictures to be exported and save them in local PC.

Export Current Page
Export all the pictures in the current page.
Export Segment
You can download the pictures by packages. Each package contains up to 1,000 pictures.
9. Optional: Select a searched face picture to show the captured picture and person information.

Figure 11-6 Result

10. Optional: After searching, you can do one or more the following operations.
View Details View the captured face picture, and the person information
(similarity, temperature status, captured time, etc.) on the page.
You can also click to show the large picture, and click to
restore.

Play Related Videos Click to play the picture's related video file (5s before and 5s after
the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to restore.
● You can click to adjust the play speed of the playback, click
to play back the video files frame by frame, click to enable
audio, double-click the playback window to maximize the window.
● You can click to view the captured picture.

Export Single Record In the enlarged picture page, click and then click Export Picture,

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Export Video File or Export Details to export the picture, video file, or
capture details of single record to local PC.

Add Picture to Face Click to add the captured picture to the face picture library.
Picture Library
Note
You can select the face picture library and enter the person
information for the captured picture, such as person name, mobile
phone, etc.

11. Optional: Perform secondary search based on the search result.

1) In the person information page, click .
All the faces in this picture will be analyzed and displayed.
2) In the pop-up window, move the red frame to select a face you want to do secondary search.

Note
If there are multiple faces in the picture, the window will pop up for selecting.
If there is only one face in the picture, skip this step.

3) Click OK.
The client will search and compare the faces in the captured pictures based on the face
picture you selected.

11.3 Human Body Retrieval

For the DeepinMind device, you can search the captured human body pictures by setting search
conditions including uploading a picture from local PC and setting features, and view related
videos of the picture.

11.3.1 Search Human Body by Uploaded Picture

For the DeepinMind device, you can upload a human body picture from local PC and compare the
uploaded picture with the device's captured human body pictures, or search all the human body
pictures captured by the specific camera(s) during a specific time.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to Add
Device for details about adding the device.

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Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Human Body Retrieval to enter the human body retrieval page.
2. Click to set the start time and end time for searching the captured human body pictures or
video files.
3. Select device(s) in the camera panel.
4. Select the search condition in the Search by field.
Picture
Upload a picture to compare the uploaded picture with the device's captured human body
pictures. All the human bodies in this picture will be analyzed and displayed.
1. Click Select Picture to select a picture for comparison from the computer.

Note
● The picture should be smaller than 4 MB.
● The resolution of the picture should be smaller than 4096*4080.
● Only JPG and JPEG formats are supported.
2. Set the similarity level. For example, if you set the similarity as 40, the captured
pictures have no less than 40% similarity with the uploaded human body picture will
list.

All
Search all the pictures captured by the selected camera(s) during the time duration.
5. Set the maximum number of displayed results.

Note
If the number of pictures captured by the selected cameras(s) during the selected time duration
exceeds the number of maximum number to be displayed, only the lasted pictures will be
displayed.
For example, if the number of pictures captured by the selected cameras during the selected
time duration is 2000, and the maximum number to be displayed is 1000, only the lasted 1000
pictures will be displayed.

6. Click Search to start searching.

The search results of the pictures are displayed in list.

7. Optional: Perform secondary search based on the search result

1) Move to the searched picture and click
All the human bodies in this picture will be analyzed and displayed.

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2) Select a human body you want to do secondary search.

3) Set the similarity and time period.
4) Click Search.
The client will search and compare the human bodies in the captured pictures based on the
human body picture you selected.
8. Optional: After searching human body, you can do one or more the following operations.
View Details Click on a picture from the list to view details. You can also click
to show the large picture, and click to restore.

Play Related Videos Click Playback to play the picture's related video file (5s before and 5s
after the capture) in the view window on the bottom right.

Note
● You can click to show the large video, and click to restore.
● You can click to adjust the play speed of the playback, click
to play back the video files frame by frame, click to enable
audio, double-click the playback window to maximize the window.

Export Single Record In the enlarged picture page, click and then click Export Picture,
Export Video File or Export Details to export the picture, video file,
and capture details of single record to local PC.

Export Segments of For the searched pictures, you can click Export Segment, then select
Pictures the range (segmented by every 1000 pictures, e.g., 1 to 1000, 1001 to
2000) to export the pictures in batch.

11.3.2 Search Human Body by Personnel Features

You can search the device's captured human body pictures by setting the personnel features as
the search conditions.
Before You Start
Add the device to the software and properly configure the corresponding settings. Refer to Add
Device for details about adding the device.
Steps

Note
This function should be supported by the connected device.

1. Click Data Retrieval → Human Body Retrieval to enter the human body retrieval page.

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2. Click to set the start time and end time for searching the captured human body pictures or
video files.
3. Select device(s) in the camera panel.
4. Select Features as the search mode.
5. Set the person features such as top's color, wearing glasses or not, etc.
6. Select the event type of the human body pictures you want to search.
7. Set the maximum number of displayed results.
8. Click Search to start searching.
The search results of the pictures are displayed in list.

9. Optional: Perform secondary search based on the search result

1) Move to the searched picture and click .
All the human bodies in this picture will be analyzed and displayed.
2) Select a human body you want to do secondary search.
3) Set the similarity and time period.
4) Click Search.
The client will search and compare the human bodies in the captured pictures based on the
human body picture you selected.
10. Optional: After searching, you can do one or more the following operations.
View Details Click on a picture from the list to view details. You can also click
to show the large picture, and click to restore.

Play Related Videos Click to play the picture's related video file in the view window on
the bottom right.

Note
● You can click to show the large video, and click to restore.
● You can click to adjust the play speed of the playback, click
to play back the video files frame by frame, click to enable the
audio, double-click the playback window to maximize the window.

Export Single Record In the enlarged picture page, click and then click Export Picture,
Export Video File or Export Details to export the picture, video file, or
capture details of single record to local PC.

Export Segments of For the searched pictures, you can click Export Segment, then select
Pictures the range (segmented by every 1000 pictures, e.g., 1 to 1000, 1001 to
2000) to export the pictures in batch.

11.4 View Abnormal Event Detection Related Pictures and

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Videos
After adding the device that supports abnormal event detection, you can search the related events
such as line crossing, people gathering and loitering in the client. You can view the event details
including the captured pictures and related videos.
Before You Start
Add the device that supports abnormal event detection to the client and properly configure the
corresponding settings. See Add Device for details about adding the device.
Steps
1. Click Data Retrieval → Abnormal Event Detection to enter the abnormal event detection page.
2. Click to set the start time and end time for search.
3. Select the search type as camera, task or rule from the drop-down list.
Camera
Search and display abnormal event detection related information detected by the camera.
Task
Search and display the results according to the tasks you have added for the abnormal event
detection server.
Rule
Search and display the results according to the rules you have configured for a task of the
abnormal event detection server.

Note
Searching by task and rule should be supported by the device. You should have added tasks to
the abnormal event detection server and configure related rules for the tasks. For each task,
you can configure multiple rules such as line crossing and region entrance.

4. Select a search method.

– When selecting Camera as the search type, select a camera from the camera list.
– When selecting Task as the search type, select a task or a abnormal event detection server
from the task list.
– When selecting Rule as the search type, select a rule from the rule list.

Note
You can enter a key word in the search box (supports fuzzy search) to quickly find the target
camera, task, or rule.

5. Optional: Check False Alarm Deduction to remove the false alarms from the results.
Example
The camera might sometimes take tree-shaking as a motion detection alarm or take an animal

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as a person triggering line crossing alarm probably for high sensitivity, which will be taken as
false alarms by an NVR or DVR.
6. Optional: Select one or more event types from the drop-down list for search.

Note
You can skip this step if you select Rule in step 3.

7. Click Search to start searching.

The captured pictures which meet the search conditions are displayed on the right panel. Up to
30 pictures can be displayed on one page.
8. Optional: For the searched pictures, you can perform the following operations.
Export Picture You can export one or more searched pictures.
1. Click Export Picture.
2. Check one or more picture(s), or check Select All on the page
below.
3. Click Export to export the selected picture(s) to local PC.

Export Segments of For the searched pictures, you can click Export Segment, then select
Pictures the range (segmented by every 1000 pictures, e.g., 1 to 1000, 1001 to
2000) to export the pictures in batch.

View Capture Details Click a picture to view its capture details such as captured time and
camera name.

Note
You can click to view an enlarged picture.

Play Related Video Click Playback to play the picture's related video file (5s before and 5s
after the capture) in the view window.

Note
● You can click to view the video in a larger window.
● You can click to adjust the play speed of the playback, click
to play back the video file frame by frame, and click to enable
audio.

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11.5 Vehicle Retrieval

For devices that support vehicle retrieval, you can search the related vehicle pictures and videos
by setting the search conditions such as plate number and captured time.
Before You Start
Add the device that supports vehicle retrieval to the client and properly configure the
corresponding settings. See Add Device for details about adding the device.
Steps
1. Click Data Retrieval → Vehicle Retrieval to enter the vehicle retrieval page.
2. Click to set the start time and end time for search.
3. Select the search type.
Vehicle
Search and display the captured vehicle pictures by entering the vehicles' license plate
number.
Mix-traffic Detection
Search and display the mix-traffic detection related pictures of the specific vehicle by entering
the vehicle's license plate number.

Note
The camera should support mix-traffic detection.

Traffic Violations
Search and display the traffic violation related pictures of the specific vehicle by entering the
vehicle's license plate number.

Note
The camera should support traffic violation.
4. Select a device from the camera list.

Note
You can enter a key word (supports fuzzy search) in the search box to quickly search the target
device.

5. Optional: Check Vehicle Features and select the related vehicle features such as brand and color
from drop-down list to search vehicles with specific features.

Note
This function should be supported by the device. For different devices, you can search different
vehicle features.

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6. Optional: Enter the license plate number (support fuzzy search) for search.
7. Optional: Set the maximum number of searched results to be displayed.
8. Click Search to start searching.
The captured pictures which meet the search conditions are displayed on the right panel. Up to
30 pictures can be displayed on one page.
9. Optional: Perform the following operations if needed.
Export Picture You can export one or more searched pictures.
1. Click Export Picture.
2. Check one or more picture(s), or check Select All on the page
below.
3. Click Export to export the selected picture(s) to local PC.

View Capture Details Click a picture to view its capture details such as captured time and
camera name.

Note
You can click to view an enlarged picture.

Play Related Video Click Playback to play the picture's related video file (5s before and 5s
after the capture) in the view window.

Note
● You can click to view the video in a larger window.
● You can click to adjust the play speed of the playback, click
to play back the video file frame by frame, and click to enable
audio.

Export Single Record In the enlarged picture page, click and then click Export Picture,
Export Video File or Export Details to export the picture, video file,
and capture details of single record to local PC.

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11.6 Hard Hat Retrieval

After adding the hard hat detection device to the client, when the device detects a person who
doesn't wear a hard hat, it will trigger an event and capture some pictures to notify the managers.
You can search the alarm pictures in which the detected person doesn't wear a hard hat. By this
way, you can remind the builders to wear hard hats, and thus to improve builders' safety
awareness.
Before You Start
Add the device(s) with hard hat detection function to the client. See Add Device for details about
adding the device.
Steps
1. Click Data Retrieval → Hard Hat Search to enter the hard hat search page.
2. Click to set the start time and end time for search.
3. Select the camera for search.

Note
You can enter a key word (support fuzzy search) in the search box to quickly search the target
camera(s).

4. Optional: Select the hard hat detection status.

5. Optional: Select the face picture comparison result.

Note
When selecting the results of succeeded face picture comparison, you can search by the person
name or the face picture library.

6. Optional: Set the maximum number of searched results to be displayed.

7. Click Search.
The captured pictures which meet the search conditions are displayed on the right panel. Up to
30 pictures can be displayed on one page.
8. Optional: Perform the following operations if needed.
Export Picture You can export one or more searched pictures.
1. Click Export Picture.
2. Select one or more picture(s), or check Select All on the page
below.
3. Click Export on the page below to export the selected picture(s).

View Capture Details Click a picture to view its capture details such as captured time and
camera name.

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Note
You can click to view an enlarged picture.

Play Related Video Click Playback to play the picture's related video file (5s before and 5s
after the capture) in the view window on the bottom right.

Note
● You can click to view the video in a larger window.
● You can click to adjust the play speed of the playback, click
to play back the video file frame by frame, and click to enable
audio.

11.7 People Frequency Search

People frequency refers to the appearance frequency of a person happened in the detection area
during a certain period of time. Frequently appeared person refers to a person whose appearance
frequency exceeds the predefined threshold, while rarely appeared person refers to a person
whose appearance frequency is lower than the predefined threshold. The client supports
searching frequently appeared people to protect places requiring high security and rarely
appeared people who may be in trouble if they rarely appear during a certain time period.

11.7.1 Search Frequently Appeared Person

The person's captured face picture can be compared with the face pictures in the face picture
library. If mismatched, he/she will be judged as frequently appeared person, and trigger an event
to notify the security person. For example, in some high-safety demanded scene (e.g. bank), if a
stranger appears frequently, the event can be triggered to notify the security personnel or related
person. If matched, he/she will be judged as a person in allowlist and will not trigger frequently
appeared person alarm. You can search the event information in a certain time, such as the
captured pictures, captured time, and you can view the detailed pictures and play back the related
video.
Before You Start
Make sure the frequently appeared person alarm has been configured on the device.
Steps
1. Click Data Retrieval → People Frequency Search → Frequently Appeared Person.
2. Set the start time and end time for searching.

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3. Select the device(s) for searching.

4. Click Search.
The frequently appeared person alarm related pictures will be displayed on the right panel.

Figure 11-7 Results

5. Optional: Click the picture to view the whole captured picture, the captured time, etc.
6. Optional: Export the picture(s) to the local PC.
– Click Export Picture, and then select the picture to be exported, and then click Export.
– Click Export Current Page to export all the pictures and information on the current page.
– Click Export Segment to download the pictures and capturing information by packages. Each
package contains up to 1,000 pictures.
7. Optional: Perform the following operations if needed.
Add to Face Picture Click Add to face picture library to add current face picture to the
Library library .

View Detailed Click View to view the historical captured pictures of this person, the
Information captured time.

Playback Click Playback to play back the video of 5-seconds before and after
the capturing time.

Export Click the picture to be exported, and then click Export to export this
picture.

11.7.2 Search Rarely Appeared Person

The device will send rarely appeared person report to the client regularly giving information
including who did not appear for enough times so that security persons will know on time and go
to check the person. This function is often used for seniors living alone and prisoners. If they have
not appear for a period of time, security persons need to find them and confirm they are not in
trouble or escaped.
Before You Start
● Make sure the frequently appeared person alarm has been configured on the device.

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● Make sure you have configured detecting time, statistic period, frequency threshold, and face
picture library on the device remote configuration page.
Steps
1. Click Data Retrieval → People Frequency Search → Rarely Appeared Person.
2. Set the start time and end time for searching.
3. Select the device(s) for searching.
4. Click Search.
The rarely appeared person reports will be displayed on the right panel.

Figure 11-8 Result

5. Double-click a report to show the rarely appeared persons.
6. Optional: Click the picture to view the captured picture's details.
7. Optional: Export the picture(s) to the local PC.
– Click Export Picture, and then select the picture to be exported, and then click Export.
– Click Export Current Page to export all the pictures and information on the current page.
– Click Export Segment to download the pictures and capturing information by packages. Each
package contains up to 1,000 pictures.

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11.8 AI Dashboard Retrieval

You can search result for video and captured picture task and imported picture task, to view the
detailed information of the task.

Note
The video analysis task is only configured on web client, while picture analysis task can be
configured on web client or control client.

11.8.1 Search Analysis Result for Video and Captured Picture Task
You can search result for video and captured picture analysis task, to view the related video and
pictures.
Before You Start
Add the device that support AI Dashboard Platform to the platform.
Steps
1. Enter Data Retrieval module.
2. Select AI Dashboard Retrieval.
3. Click to set the time range for task searching.
4. Select Video & Capture Analysis Task as task type.
5. Select Task or Camera as the major type.
6. Select a task or camera.
7. Select one or multiple algorithms or device engines.
8. Click Search, and the task list will be displayed on the right area.

Note
If the device has been configured combined rule alarm, the combined rule will displayed on the
result.

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Figure 11-9 Combine Rule Alarm

9. Optional: Perform the following operations according to actual requirement.
Export Picture Select the picture or information record on the right area and then
clickExport Picture to save the picture to the designed path.

Export Segments of For the searched pictures, you can click Export Segment, then select
Pictures the range (segmented by every 1000 pictures, e.g., 1 to 1000, 1001 to
2000) to export the pictures in batch.

View Details Select one picture or information record and then click it to view the
alarm information or video footage.

Note
The video is recorded 5 seconds before or after the capture time.
Supports playing, pausing, single frame playing and volume adjusting.

Display Mode Click or to display the task by thumbnails or by list.

11.8.2 Search Analysis Result for Imported Picture Task

You can search result for imported picture analysis task, to view the related picture files and
picture information.
Before You Start
Add the device that support AI Dashboard Platform to the platform.
Steps
1. Enter Data Retrieval module.
2. Select AI Dashboard Retrieval.
3. Click to set the time range for task searching.
4. Select Picture Importing Analysis Task as task type.

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5. Select Task or Camera as the major type.

6. Select a task or camera.
7. Select one or multiple algorithms or device engines.
8. Click Search.
The task list is displayed on the right area.
9. Optional: Perform the following operations according to actual requirement.
Export Picture Select the picture or information record on the right area and then
clickExport Picture to save the picture to the designed path.

Export Segments of For the searched pictures, you can click Export Segment, then select
Pictures the range (segmented by every 1000 pictures, e.g., 1 to 1000, 1001 to
2000) to export the pictures in batch.

View Picture Details Select one picture or information record, click it to amplify the picture
or tag information (such as vehicle).

Display Mode Click or to display the task by thumbnails or by list.

11.9 Facial Recognition Check-in

For the device that supports facial recognition, the person can check in on the device by facial
recognition. By comparing the recognized face with the face picture library, if matched, the system
will record it as a successful face comparison record. If the successful face comparison record is
during the check-in period, it will be regarded as a check-in record. Further more, the attendance
records can also be calculated based on the successful face comparison records.
According to your requirement, you can search facial recognition check-in records or facial
recognition attendance records.

11.9.1 Search Facial Recognition Check-in Records

You can search for the check-in records of the persons who checked in by facial recognition during
the specified period and export the data to the local PC.
Before You Start
Add the device to the software and properly configure the corresponding settings. See Add Device
for details about adding the device.
Steps

Note
This function should be supported by the connected device.

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1. Enter Data Retrieval → Face Recognition Check-in → Check-In Search.

2. Click to set the start time and end time for searching.
Example
If you need to search the check-in records in march, you can set the time as
2020-03-01--2020-03-31.
3. Set the Check-In Period.
4. Check cameras used for face recognition check-in.
5. Check one or multiple face picture libraries to search the persons attendance in the selected
library.
6. Enter the maximum number of the results to show.
7. Click Search to start searching.
The searched results show the attendance records including the face picture, face library, name,
and check-in counts.

Figure 11-10 Result

8. Optional: Click Export All in the upper right corner to export the data to local PC.

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11.9.2 Search Facial Recognition Attendance Records

You can search the attendance records of the persons who checked in by facial recognition. You
can search the daily, monthly, yearly attendance records of the persons who checked in
successfully on the face picture library to help you know the attendance status (normal, late, leave
early or absent) of the staffs. Attendance status is the result calculated by comparing the check-in
period on the search condition with the successful face comparison records (earliest and latest).
You can export the attendance records to view the attendance data of the staffs.
Before You Start
Add the device to the software and properly configure the corresponding settings. See Add Device
for details about adding the device.
Steps
1. Select Data Retrieval → Facial Recognition Check-in → Attendance Search .
2. Set time range of records for searching.
Example
If you need to search the attendance records of march, you can set the time as 2020-03-01 -
2020-03-31.
3. Set the Check-In Period.
Example
If the Check-in Period is set as 08:00 - 17:00, the check-in earlier than 08:00 and check-out later
than 17:00 will be regarded as normal attendance.
4. Select Attendance Period according to the work day.
Example
If the weekend is for rest, you can select Monday, Tuesday, Wednesday, Thursday and Friday as
Attendance Period.
5. Select the camera for facial recognition check-in.

Note
You can only select the camera(s) in the same NVR.

6. Select the Face Picture Library.

After selecting the face picture library, only the attendance records of the persons in the library
will be searched. You configure the face picture library on the remote configure page of device,
or log into the device to configure.
7. Set the Max. Number of Results to show.
8. Click Search.

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Figure 11-11 Face Recognition Attendance Search

Normal
The earliest check-in record (the earliest facial recognition comparison successful record)
should not be later than the check-in start time, while the latest check-out record (the latest
facial recognition comparison successful record) should not be earlier than the check-in end
time.
For example, if the Check-in Period is set as 08:00 - 17:00, the check-in earlier than 08:00 and
check-out later than 17:00 will be regarded as normal attendance.
Late
The check-in record (the earliest facial recognition comparison successful record) is later than
the check-in start time.
If you set the Check-in Period as 08:00- 17:00, the check-in between 08:00-17:00 and
check-out later than 17:00 will be regarded as late.
Leave Early
The check-out record (the latest facial recognition comparison successful record) is earlier
than the check-in end time.
If you set the Check-in Period as 08:00- 17:00, the check-in earlier than 08:00 and check-out
between08:00- 17:00 will be regarded as late.
Absent
If no facial recognition comparison successful record is found during the check-in period, the
attendance record will be regarded as absent.
The searched results show the attendance records including face picture, face library, name and
check-in counts.
9. Optional: Click Export by Segment, to export the attendance records to the local PC.

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11.10 Community Inspection

For the added device that supports community inspection, you can search the captured pictures
and the related video file for community related events, including fire engine access detection,
elevator detection, and urban management event.

11.10.1 Detect Fire Engine Access

When the added device detects a place (such as the stairway and passage) where the fire engine
access is occupied, an event will be triggered, and the device will capture pictures and videos. You
can search and view the device's captured pictures and related videos via the client. This can help
to remove the objects that occupy the fire engine access and perform rescue operations when a
fire happens.
Before You Start
You should have added the device to the client and properly configure the corresponding settings.
See Add Device for details about adding the device.
Steps
1. Click Data Retrieval → Fire Engine Access Detection to enter the fire engine access detection
page.
2. Click to set the start time and end time for search.
3. Select a camera in the camera list.

Note
You can enter a key word (supports fuzzy search) in the search box to quickly find the target
camera(s).

4. Optional: Set the maximum number of searched results to be displayed.

5. Click Search to start searching.
The captured pictures which meet the search conditions are displayed on the right panel. Up to
30 pictures can be displayed on one page.
6. Optional: For the searched pictures, you can perform the following operations.
Export Picture You can export one or more searched pictures.
1. Click Export Picture.
2. Check one or more picture(s), or check Select All on the page
below.
3. Click Export to export the selected picture(s) to local PC.

View Capture Details Click a picture to view its capture details such as captured time and
camera name.

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Note
You can click to view an enlarged picture.

Play Related Video Click Playback to play the picture's related video file (5s before and 5s
after the capture) in the view window.

Note
● You can click to view the video in a larger window.
● You can click to adjust the play speed of the playback, click
to play back the video file frame by frame, and click to enable
audio.

11.10.2 Detect Elevator

When the added device detects an electric moped entering the elevator, an event will be triggered,
and the device will capture pictures and videos. You can view the device's captured pictures and
the related video in the client. This can help to ease the loading burden of elevators.
Before You Start
You should have added the device to the client and properly configure the corresponding settings.
See Add Device for details about adding the device.
Steps
1. Click Data Retrieval → Elevator Detection to enter the elevator detection page.
2. Click to set the start time and end time for search.
3. Select a camera in the camera list.

Note
You can enter a key word (supports fuzzy search) in the search box to quickly find the target
camera(s).

4. Optional: Set the maximum number of searched results to be displayed.

5. Click Search to start searching.
The captured pictures which meet the search conditions are displayed on the right panel. Up to
30 pictures can be displayed on one page.
6. Optional: For the searched pictures, you can perform the following operations.
Export Picture You can export one or more searched pictures.
1. Click Export Picture.

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2. Check one or more picture(s), or check Select All on the page

below.
3. Click Export to export the selected picture(s) to local PC.

View Capture Details Click a picture to view its capture details such as captured time and
camera name.

Note
You can click to view an enlarged picture.

Play Related Video Click Playback to play the picture's related video file (5s before and 5s
after the capture) in the view window.

Note
● You can click to view the video in a larger window.
● You can click to adjust the play speed of the playback, click
to play back the video file frame by frame, and click to enable
audio.

11.10.3 Retrieve Urban Management Event

After adding the device that supports urban management analysis, you can search the related
events such as unregistered street vendor and packed package in the client. The event details
include the captured picture and related video file. It is an intelligent way to help the urban
management department to manage environment and improve the overall living quality of the
city.
Before You Start
You should have added the device to the client and properly configure the corresponding settings.
See Add Device for details about adding the device.
Steps
1. Click Data Retrieval → Urban Management Event Retrieval to enter urban management event
retrieval page.
2. Click to set the start time and end time for search.
3. Select a camera in the camera list.

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Note
You can enter a key word (supports fuzzy search) in the search box to quickly find the target
camera(s).

4. Select an event type such as unregistered street vendor and packed package from the
drop-down list for search.
5. Optional: Set the maximum number of searched results to be displayed.
6. Click Search to start searching.
The captured pictures which meet the search conditions are displayed on the right panel. Up to
30 pictures can be displayed on one page.
7. Optional: For the searched pictures, you can perform the following operations.
Export Picture You can export one or more searched pictures.
1. Click Export Picture.
2. Check one or more picture(s), or check Select All on the page
below.
3. Click Export to export the selected picture(s) to local PC.

View Capture Details Click a picture to view its capture details such as captured time and
camera name.

Note
You can click to view an enlarged picture.

Play Related Video Click Playback to play the picture's related video file (5s before and 5s
after the capture) in the view window on the bottom right.

Note
● You can click to view the video in a larger window.
● You can click to adjust the play speed of the playback, click
to play back the video file frame by frame, and click to enable
audio.

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Chapter 12 AI Dashboard
The client provides AI Dashboard module through which you can experience the advanced
functions of the devices with AI features, such as face comparison and linked capture of fixed
camera and panoramic camera, traffic accident alarm, AI open platform to access to third-party
applications.

12.1 Face Application

For some devices, such as DeepinMind NVRs, DeepinView cameras, and dual-lens camera, Face
Application function provides showing face comparison alarm for the persons in the blocklist, VIP
or regular costumers during live view. If the detected face pictures are matched with the persons
in the blocklist or VIP face picture library, the security center will receive relative alarms to take
appropriate actions quickly and effectively. It can also help you to evaluate the regular costumers,
which is widely used in the hospital, supermarket, shopping mall and so on.

12.1.1 Set List Types for Face Picture Libraries

You can configure list type for each face picture library of the device(s), so that the software can
check whether the persons detected during live view are in the blocklist, very important person, or
the regular costumers.
Click AI Dashboard → Face Application, and then click in the upper-right corner to select the
list type for each face picture library on the devices.

Blocklist
If the alarm type is set to Blocklist, AI dashboard will show the blocklist alarm once the captured
pictures are matched with the ones in the face picture library.
VIP
If the face picture library is set to VIP , AI dashboard will show the VIP alarm once the captured
pictures are matched with the ones in the face picture library.
Normal
The face pictures libraries which belong to neither blocklist nor the VIP can be set to Normal. AI
dashboard will not show any alarms when the captured face pictures are matched with the ones
in the face picture library.

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Note
This function should be supported by the device and the face picture library need be configured in
the device firstly.

12.1.2 Set Cameras for Showing AI Information

You can specify the displaying camera(s) or other cameras in the camera list to show AI
information during live view. For example, if you select a camera (not in live view in the displaying
window) for showing VIP information, this camera will perform static detection in the background
and show the AI information about VIP.
Click AI Dashboard → Face Application, and then click in the upper-right corner to select
cameras for showing the AI information in real-time.

Select the alarm type to be displayed for different cameras: Blocklist Alarm, VIP Alarm or Regular
Customer Alarm.

All Cameras in Live View

If check All Cameras in Live View, only the AI information of the camera(s) in live view in the
displaying window can be shown.
Custom Cameras
If check Custom Cameras and select the desired cameras, the AI information of the selected
camera(s) can be shown, whether the cameras are in live view or not.

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12.1.3 Show AI Information

After setting the cameras for showing AI information and list type for face picture libraries, you
can view the AI information.
Click AI Dashboard → Face Application, and then select the camera(s) from the camera list to start
live view and show AI information.

Note
This function should be supported by the device.

Camera List
The camera list on the left panel shows all the resources added to the client software, and you can
select the appropriate window division and desired camera(s) to show AI information.

Note
The channels for live view at the same time are limited by the performance of the PC running the
client.

Right-click the camera in the camera list, you can switch stream type between main stream and
sub-stream.

Display Intelligent Information on Live View

You can view the real-time video of the selected camera(s).

Click in the global toolbar of the live view area and select the window to enable the desired
intelligent display. For example, if the blocklist alarm is enabled for all live view windows, the
recognized targets will be marked dynamically on the images of all windows. You can also click
at the bottom of each window to enable the intelligent display for the camera in this window.

Face Comparison
If you set Face Comparison switch to ON, when detecting blocklist person, VIP, or regular
customer, the related alarm notification with corresponding colors will list on the right panel. You
can view the alarm time, camera, and other details of the alarm.

Historical Captured Picture

You can view the historical captured pictures at the bottom of the page.

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Figure 12-1 Show AI Information

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Enable Alarm Triggered Pop-up Window

Click to enable alarm triggered pop-up window, and after that, a window will be pop up when
the blocklist alarm is triggered, including the captured pictures and alarm details information.

12.2 Multi-Target-Type Detection

Multi-Target-Type Detection refers to a function that recognizing and capturing multiple types of
detection targets including faces, human bodies, motor vehicles, and non-motor vehicles. When
the device detects targets, you can view live view, captured pictures, and target features. Alarms
can be triggered for high similarity between captured face/human body picture and the one in
picture library, or high/low appearing frequency of a person/vehicle, or an appearance of a vehicle
in the blocklist, etc. It is often used in places such as crossroad and train station where there are
large amount of people and vehicles showing and places requiring strong security.

12.2.1 Set Target Detection Parameters

The client supports customizing the display layout of detected targets and their details, selecting
which feature to display with the detected targets, and selecting cameras of which alarms will be
displayed.

Set Display Mode

You can customize the display layout and select information to display according to your needs.
Steps
1. Click AI Dashboard → Multi-Target-Type Detection.
2. Click on the upper-right corner to open the Configure window.
3. Click Basic Settings tab.
4. Select a live view mode.
– Select Single Channel to display one live view window.
– Select Dual Channels to display two live view windows.
– Select Channel 4 to display four live view windows.
5. Check information to be displayed in the corresponding positions.

Note
● The Face Arming function should be supported by the device.
● Up to 2 items can be selected to be displayed on the bottom of the page.

The checked information will be displayed in the following window.

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Figure 12-2 Display on Right

Figure 12-3 Display on Bottom

6. Optional: Enable Save Picture so that all the captured pictures will be saved in a specified folder
and then click the saving path to change it.
7. Click Save to save the settings.

Set Capture Parameters

For captured pictures, the device will analyze the features of the captured targets. You can select
features to be displayed according to your needs. Take face detection as an example, you can
select the feature: glasses wearing to display with the picture.
Steps
1. Click AI Dashboard → Multi-Target-Type Detection.
2. Click on the upper-right corner to open the Configure window.
3. Click Capture Parameters tab.

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4. Enable Display Features.

5. Enable Features in Face Detection/Features in Motor Vehicle Detection/Features in Human
Body Detection/Features in Non Motor Vehicle Detection and check corresponding features.

Note
No more than 6 features of each function can be selected.

Figure 12-4 Displayed Features

6. Click Save to save the settings.

Set Cameras Receiving Alarm

For cameras configured with detection alarm, you can select cameras to display their alarms on
the right panel with detailed alarm information provided.
Before You Start
Make sure you have configured alarms for the cameras whose alarms you select to display.
Steps
1. Click AI Dashboard → Multi-Target-Type Detection.
2. Click on the upper-right corner to open the Configure window.
3. Click Receiving Alarm Settings tab.
4. Check cameras whose alarms will be displayed on the right panel.

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Note
Alarms of checked cameras will be displayed on the right panel with detailed alarm information.

5. Click Save to save the settings.

12.2.2 Display Multi-Target-Type Detection

Multi-Target-Type Detection supports displaying detected information (including live view of
capture cameras, captured pictures, target details, target amount, and alarm details) after
configuring corresponding parameters.

Note
This function needs to be supported by device.

Figure 12-5 Multi-Target Detection Display

Live View
Supports displaying live view in single channel mode, dual-channel mode, or 4-channel mode. You
can capture a picture or start recording quickly with tool bar in the live view window when
something important happens. You can also perform PTZ control or 3D position by a right-clicking
for a panoramic detailed view.

Human Body/Non Motor Vehicle

Captured human body/non motor vehicle pictures will be displayed in this area with a highlight

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box on the target. Meanwhile, features of the captured target will be displayed with the pictures.

Captured Face Analysis

Display captured face pictures with face features (glasses wearing, etc.) displayed.

Motor Vehicle
Display captured motor vehicle picture with vehicle features (such as plate No., vehicle color,
vehicle type, etc.) displayed.

Facial Recognition/Frequently/Rarely Appeared Person

Display facial comparison or face arming results, captured face pictures of strangers, human body
with captured face picture, and appearing frequency.
● Display captured face picture and the similar face picture in face picture library if the two faces
match.
● Display captured face pictures that mismatched with that in the face picture library.

Note
For a device supporting stranger recognition, the captured faces will be compared with pictures
in face picture library. The person will be recognized as a stranger if her/his face matches with
no faces in the face picture library.

● For captured human body pictures, the face picture of the person will also be displayed.
● Appearing Frequency: Frequently Appeared People will be displayed whose appeared times is
larger than the threshold, while Rarely Appeared People will be displayed whose appearance
amount is less than the threshold.

Note
Person information including the last captured face picture, appearance amount, and alarm
time will show after clicking the alarm information. You can add the detected person to face
picture library.

● Display the human features of the detected persons. For example, the person who wears
glasses is marked in highlight icon ( ), and the person who does not wear glasses is marked in
highlight icon with diagonal ( ), and the undetected feature is marked in gray icon ( ).

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12.3 AI Open Platform

AI Open Platform is a software platform that can be accessed to third-party software application,
algorithm, etc. By this way, different intelligent objects can be connected by network, and more
software developer can work efficiently on this platform.

12.3.1 Configure Platform Parameters

You can add intelligent devices to the client for displaying on the AI Open Platform. On the AI
Open Platform, you can get model package, select the cameras to be displayed, set the saving path
for picture storage and set the storage mode.

Configure Local Storage

You can select to save the alarm information and pictures to the local path, and set the saving path
and storage mode.
Steps
1. Click AI Dashboard, and then select AI Open Platform.
2. Click on the right-upper corner to open the Local Storage Settings window.
3. Set Local Storage to ON.
4. Click the entering box of Saving Path to select the saving path.

Note
Make sure the storage space is larger than 2 GB, otherwise the pictures can not be stored.

5. Select the Storage Mode.

Overlap Earliest Alarm(Max. 10000 Alarms for Each Channel)
In this mode, up to 10000 alarms (including pictures) can be stored for each channel, and if
the storage space is full, the new alarm and pictures will overlap the earliest alarm.
Do Not Overlap
In this mode, up to 10000 alarms (including pictures) can be stored for each channel, and if
the storage space is full, the new alarm and picture will not be saved.
6. Click OK.

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Figure 12-6 Configure Local Storage

Get Model Package

Model package is a product generated by algorithm model training on AI Algorithm Training
Platform. The model package can be imported to devices for task analysis. If the model package
saved in device is modified, you can synchronize the model package from the device, to make the
data information accordant.
Steps
1. Click AI Dashboard, and then select AI Open Platform.
2. Click on the right-upper corner to open the model package selecting window.
3. Check the cameras to get model package from the cameras.
4. Click OK.

Set Objects to Be Displayed

By default, the AI Open Platform receives alarm information from all cameras and all tasks. You
can also choose specific camera(s) or task(s) to display received alarms.
Steps
1. Click AI Dashboard, and then select AI Open Platform.
2. Click on the right-upper corner to open the camera(s) selecting window.
3. Choose the camera(s) or task(s) to display received alarms.
4. Click OK.

12.3.2 Configure Platform Event

The AI open platform event refers to the event triggered by the AI model package on the device.

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When the device triggers an alarm of a corresponding AI model package, such as AI open platform
alarm, the client can receive all of the events for the same alarm, trigger the linkage action, and
display the name and triggering time of the AI model package. To distinguish an alarm of the same
corresponding AI model package, you can edit the alarm name on the client, then the edited alarm
name will be displayed on the Real-Time Event page and Event Search page.
Steps
1. Enter the Maintenance and Management page.
2. Click Event Configuration → AI Open Platform Event.

Figure 12-7 AI Open Platform Event Page

3. Select a device as the event source.

Note
Make sure the resource is online.

All the event types supported by the selected device will appear.
4. Optional: Switch on the button in the Enable column to enable the event type, or click Enable
All to enable all the event types of the AI model package.

Note
After enabled, the event can be received by the client and trigger the linkage action(s). You can
also disable an event type or click Disable All to disable all event types.

5. Optional: Select the AI model package(s), and then perform the following operations.
Edit Alarm Name Select an event, click Edit Alarm Name to set a custom alarm name

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for the corresponding AI model package.

The edited alarm name will be displayed on Real-time Event page,
refer to View Real-Time Events for details.

Edit Event Linkage Select an event, click Edit Linkage to set the linkage action(s) of the
event(s).
Audible Warning
Trigger the client's audible warning when the event is triggered.
You can select the audio file on the drop-down list, or click Add to add
new audio file (in WAV format).
You can click to make an audition of the selected audio file.
Send Email
Send an email notification of the alarm information to one or more
receivers.
For details about setting email parameters, refer to Set Email
Parameters.
Pop-up Window
A window pops up to display the event related information (including
event details, live video of the source camera, captured pictures of
the linked camera) on the client when the event is triggered. You can
also enter remarks about how to the handle the event.

What to do next
You need to arm the device which the alarm input belongs to, otherwise the client cannot receive
the configured events. For details, see Enable Receiving Event from Devices.

12.3.3 Analyze Picture Task

AI Open Platform can analyze and recognize objects in the picture(s). The client can apply the
picture(s) to the device. The device will analyze the picture(s) and upload the results (e.g. object
classification, attribute) to the client for displaying.
Steps
1. Click AI Dashboard, and then select AI Open Platform.
2. Click in the right-upper corner of the page.
The Picture Importing & Analysis window pops up.
3. Select the Device to analyze the offline picture(s).

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Note
Only the device supporting offline picture analysis function will be displayed in the drop-down
list.

4. Select Device Engine or Algorithm List for selecting the model package.
5. Enter the path of folder, which stores the offline pictures for analyzing.

Note
The supported picture format and size vary according to different devices.

6. Optional: Check Display Alarm Target Frame to display the frame on the target which is
recognized.

Note
If you select the Device Engine as OCR model package, the Display Alarm Target Frame function
is gray, and you can not check this function.

7. Optional: Set the detection frame for the target to be analyzed, thus to improve the accuracy
rate.

Note
When selecting a single classification model package, the detection frame is required.

8. Click Start.

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Figure 12-8 Picture Importing and Analysis

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12.3.4 AI Platform Real-Time Display

The AI Platform can display the live video of the camera, and display the uploaded pictures and
alarm information from the device.
Matched Results Display
On the AI Platform, the monitoring scene is compared with the scene learned by model to
generate the result. In the Matched Results area, the results are displayed, including alarm
pictures, camera information, alarm time, category, detection result, tags and attributes of the
target. When the object is recognized, you can move the cursor to the object to view the category
or detection result, and click the alarm picture to view the details.

Note
The alarms in the figure above is OCR alarm, which are uploaded to the client when the devices
recognize characters in the video. If there are more than 3 characters recognized, only 3
characters are displayed, and you can click to view more character(s) in the next page.

Live View
In the lower-left corner of the page, the live video of the camera is displayed.

Figure 12-9 Live View in AI Open Platform

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Click to switch the window division to 1 window or 4 window.

Click to hide the live view window.

Click to pop up the live view window. After the window is popped up, you can click to
display the window in full screen.

Note
Live view is not supported by DeepinMind Server.

12.4 Linked Capture Alarm

This function allows the users to view two different channels (one fixed channel and one PTZ
channel) of a device simultaneously. Therefore, you can view the panoramic image and captured
details at the same time when an alarm is triggered.

Note
This function needs to be supported by the device.

12.4.1 Set Basic Parameters

The capture saving function can be enabled or disabled manually, and you can also set the saving
path of the captured picture, so that you can view the captured pictures in your PC.
Steps
1. Enter the AI Dashboard module.
2. Select Linked Capture Alarm to open the Linked Capture Alarm window.
3. Click to open the setting window.
The introduction of the displayed content shows.
4. Switch Save Picture on to enable picture saving function.
5. Click the Saving Path to select a saving path of the captured pictures.
6. Click Save to save the settings.
The pictures captured when events and alarms are triggered will be saved in the configured
path.

12.4.2 View Live View and Alarms

When fixed camera triggers an alarm, the fixed camera will capture a panoramic picture related to
the alarm, which will be displayed in the panoramic linked alarm window; and the linked PTZ

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camera will capture a picture with details about the alarm, and the picture will be displayed in the
linked channel alarm window. In this way, the user views the panoramic image with details
displayed simultaneously.
Generally speaking, Panoramic Channel Live View window is used to display the live view of fixed
camera, while Linked Channel Live View window is used to display the live view of PTZ camera
connected to the fixed camera.
1. Enter the AI Dashboard and select Linked Capture Alarm to open the Linked Capture Alarm
window.
2. Click to expand the device list.
3. Select a window and double-click a camera to start live view, or drag a camera from the device
list to a window, or hover the cursor on a camera name and then click .

Figure 12-10 View Live View and Alarms

4.

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12.5 Traffic Accident Alarm

The intelligent traffic device (e.g. traffic speed dome) can be added to the client for real-time live
view of the traffic violations or abnormal traffic events happened on the road. When the camera
detects the accident, the camera will capture the picture and upload the picture and accident
alarm to the client, which is convenient for the enforcement. The client can display the
enforcement alarm, traffic accident alarm and road traffic alarm.

12.5.1 Configure Display Parameter

You can configure the displaying parameters of traffic accident event, which will be displayed on
the right panel of the live-view window. If the Save Picture function is enabled, you can
double-click the picture to show the original picture. If the Save Picture function is not enabled,
you can double-click the picture to show the traffic accident event alarm. Make sure you can
configure the traffic accident alarm rule for the traffic device added to the client.
Before You Start
Make sure you can configure the traffic accident alarm rule for the traffic device added to the
client.
Steps
1. Select AI Dashboard → Traffic Accident Alarm to enter the traffic accident alarm page.
2. Click on the right-upper corner of the page to enter the parameter configuration page.

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Figure 12-11 Parameter Configuration Page

3. Click the drop-down list, select the Display Content, such as Enforcement&Traffic Event.
4. Configure the parameters of the display content.
Example
For example, you can select parking over lane line, angled parking for enforcement.

Note
Up to 6 items can be selected for displaying.

5. Optional: Enable Save Picture and set the saving path.

6. Click Save.

12.5.2 View Traffic Accident Alarm

On the Traffic Accident Alarm Module, you can view the real-time traffic monitoring view, and

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receive the alarm information triggered by the traffic device. You can view the monitoring video
by 1 channel or 2 channels, and display the enforcement alarms, traffic accident alarms or road
alarms from the corresponding camera(s).
Select AI Dashboard Traffic → Accident Event to enter the Traffic Accident Event page.

Click on the left of the page to select the cameras for live view.

Figure 12-12 Traffic Accident Alarm

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Live View
Window
The live view window display the real-time traffic monitoring video. Click 1 or 2 on the right-lower
corner to set the window division. Up to 2 cameras can be viewed simultaneously.

Note
Display live video of 1 or 2 cameras in main stream mode. Stream switch is not supported.

Click or on the right-lower corner of the live window，to manually record the video or
capture picture of the camera.

Display Traffic Event

Display the parameters information of traffic event, enforcement or road traffic event information
in real-time. Up to 6 parameters can be displayed for each event, such as alarm time, vehicle type,
event type, etc.

12.6 Arming and Tracking

For the devices that support arming and tracking, the devices can be configured in a designed
order to detect and track the target (human or vehicle), and display the video or captured picture
of the target on the client. This is suitable for the situation that the target (vehicle) should be
continuously tracked. For example, the vehicle with traffic violation can be armed, and then it will
be tracked and monitored by multiple cameras.

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12.6.1 Vehicle Arming and Control

For the devices that support vehicle arming and control, the vehicle can be armed by license plate
number on the device or on the client, and the devices can be installed and configured in a
designed order to detect the armed vehicle and track this vehicle. When the first camera detects
this vehicle (the recognized license plate number matches the armed one), the vehicle will be
continuously tracked by the other cameras in the designed order, and the related videos and
recognized license plate number will be displayed on the client to track this vehicle continuously.
Before You Start
Make sure the devices support vehicle arming and control.
Steps
1. Enter the AI Dashboard module, and then select Arming and Control to enter the Arming and
Control module.
2. Click to switch to Vehicle.
3. Click to open the Configure window.
4. Click Add Device to add the devices to be armed.
5. Click / in the Operation column to adjust the order of the devices to be armed.
6. Optional: Click Add License Plate in the License Plate sheet to add the license plate number of
the vehicle(s) to be armed.

Note
● The vehicle can be armed both on the device and on the client. Only the vehicle that is not
armed on the device should be armed here on the client.
● Up to 100 license plate number can be added for arming.
● Only the license plate number added in the latest time will be armed and take effect.

7. Optional: For the license plate number that do not need to be armed, click in the Operation
column to delete it.
8. Click to arm the devices.
The videos of the detected vehicle will be displayed.
The license plate number of the detected vehicle is displayed in the right-upper corner of the
middle window.

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Figure 12-13 Vehicle Arming and Control

Note
● The video of the camera which detects the vehicle recently is always displayed in the middle
window of the page. The previous video will be switched to the left by one window.
● For example, when camera1 recognizes the vehicle for the first time, the video of camera1 is
displayed in the middle window. When camera2 recognizes the vehicle, the video of camera2
is displayed in the middle window, and the video of camera1 will be switched to the left
window. When camera3 recognizes the vehicle, the video of camera3 is displayed in the
middle window, the video of camera2 will be switched to the left window, the video of
camera1 will be switched to the right window.
9. Optional: Click to switch the view to the following video.
10. Optional: Click to switch the view to the previous video.
11. Optional: If you want to disarm the device, click to disarm the device.

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12.6.2 Face/Human Body Arming and Control

For the devices that support face/human body arming and control, the person can be armed on
the devices and the devices can be installed and configured in a designed order to detect the
person and track the person. When the first camera detects this person (the facial picture or
human body picture captured by the device matches the armed one), the person will be
continuously tracked by the other cameras in the designed order, and the related videos and
comparison result (captured picture and armed picture) will be displayed on the client to track this
person continuously.
Before You Start
Make sure the devices support arming and control, and the related face picture or human body
picture are correctly armed on thedevice. For details, refer to the user manual of the device.
Steps
1. Enter the AI Dashboard module, and then select Arming and Control to enter the Arming and
Control module.
2. Click to switch to Face/Human Body.
3. Click to open the Configure window.
4. Click Add Device to add the devices to be armed.
5. Click / in the Operation column to adjust the order of the devices to be armed.
The videos of the detected person will be displayed on the middle window and right window.
The comparison result (the captured facial picture, the armed picture and similarity) will be
displayed on the left window.

Figure 12-14 Face/Human Body Arming and Control

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Note
The video of the camera which detect the person recently is always displayed in the middle
window of the page. The previous video will be switched to the right window.
6. Optional: Click to switch the view to the following video.
7. Optional: Click to switch the view to the previous video.

12.7 Skin-Surface Temperature

In some special scene, you can supervise the human body's skin-surface temperature. When the
Client receives alarm information of abnormal skin-surface temperature or no mask, it will trigger
the linkage of alarm audio or pop-up window. This is suitable for the scene that requires people
wearing mask and skin-temperature measurement.

Note
The function should be supported by the devices.

12.7.1 Display Skin-Surface Temperature

In the Skin-Surface Temperature page, you can view the persons in the live view, and get the
statistic number of the persons whose temperature are abnormal, normal and the persons do not
wear mask. You can also view the alarm information of the face picture comparison, temperature
measurement picture, face capture alarm, and the historical captured face pictures.
Click AI Dashboard → Skin-Surface Temperature to enter the Skin-Surface Temperature page.
Start live view in the Skin-Surface Temperature page.
● Click on the left panel and double-click the camera to display the live video of the camera.
● Click on the left panel, and then click on the right side of the camera to display the live
video of the camera.

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Figure 12-15 Skin-Surface Temperature Page

12.7.2 Skin-Surface Temperature Information Display

In the Skin-Surface Temperature page, you can select the alarm types (face comparison alarm,
temperature measurement picture and face capture alarm) to be displayed on the right area. The
statistic number of persons are displayed on the top of the page. The captured face pictures are
displayed on the bottom of the page. You can set the audio linkage file for received alarms.
Enable Information Display
You can select the alarm types (face comparison alarm, temperature measurement picture and
face capture alarm) to be displayed on the Client. The alarm types are distinguished by different
color.
1. In the Skin-Surface Temperature page, click to select the alarm type(s) to be displayed.
Face Comparison Alarm
After enabled, the captured face picture and the comparison picture in the face picture
library will be displayed, as well as the related classification (e.g. person name, stranger or
unrecognized) in the library. Click View Details to view the detailed person information,
including person name, ID No., etc.
Temperature Measurement Picture
After enabled, the measured temperature will be displayed on the captured face picture, and
the alarm is distinguished as normal or abnormal by different color.
Face Picture Alarm
Display the captured face picture detected in the detection area.

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2. Set Display switch to ON to display the event information in the right area.
Table 12-1 Descriptions of Different Color
Picture Description

Blue indicates no temperature information.

Blue is displayed in the following cases:
● No skin-surface temperature
information + wear mask
● No skin-surface temperature
information + the mask attribute is not
detected by the device

Green indicates the person is normal

temperature.
Green is displayed in the following cases:
● Normal skin-surface temperature + wear
mask
● Normal skin-surface temperature + the
mask attribute is not detected by the
device

Yellow indicates the person does not wear

mask.
Yellow is displayed in the following cases:
● No mask + normal skin-surface
temperature
● No mask + the device does not support
temperature measurement function.

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Picture Description
Red indicates the person's skin-surface
temperature is abnormal.
Red is displayed in the following cases:
● Abnormal skin-surface temperature +
wear mask
● Abnormal skin-surface temperature + no
mask
● Abnormal skin-surface temperature +
the mask attribute is not detected by the
device

Note
The threshold of the skin-surface
temperature abnormal can be set on the
device.

Statistic Number of Persons

In the Skin-Surface Temperature page, the Client calculate the number of persons based on the
received alarms, to get the number of passing persons, the number of persons whose
skin-temperature are abnormal and the number of persons who do not wear mask.

Note
Turn the Display switch to ON to get the real-time statistic number of persons.

● All: the total number of alarms received in the Skin-Surface Temperature page.
● Abnormal: the number of persons whose skin-temperature are abnormal. When a camera
detects a person whose skin-temperature is abnormal, it will trigger the alarm of abnormal
temperature, and the number of Abnormal and All will be added by 1.
● No Mask: the number of persons in the live view who do not wear mask. When a camera
detects a person who does not wear mask, it will trigger the alarm of no mask, and the number
of No Mask and All will be added by 1.
● Normal: the number of persons in the live view whose skin-temperature is normal. When a
camera detects a person whose skin-temperature is normal, it will trigger the alarm of normal
temperature, and the number of Normal and All will be added by 1.

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Captured Face Pictures Display

On the bottom of the Skin-Surface Temperature page, the captured face pictures can be displayed
in real-time.

Note
● Turn the Display switch to ON to receive and display the captured face pictures in real-time.
● The displayed pictures are the captured face pictures for the face comparison alarm,
temperature measurement alarm or face capture alarm. Make sure at least one alarm is
selected by clicking .

Drag the slider under the captured face pictures to view the previous captured face pictures.

On the bottom of the captured face picture, click to add the face picture to the face picture
library and enter the person information.

Audio Linkage Settings

You can set audio linkage file(s) for the received alarms.
1. Click on the upper-right corner of the Skin-Surface Temperature page.
2. Set the switch(es) to ON to enable audio linkage for different alarms.

Note
By default, audio linkages of all the alarms (no mask, normal temperature, abnormal
temperature) are enabled.

3. Click to select the audio file in .wav format to modify the audio file.

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Note
Upload the audio file to the designed path of the Client. In Audio Configuration window, click
to view the designed path of the Client.

Figure 12-16 Audio Configuration

12.7.3 View Alarm Information

When the devices detect alarm of abnormal skin-surface temperature or no mask, it will trigger
alarm pop-up window to display the alarm information. Besides, the duration of window pop-up
can be set, which can help you to flexibly control the duration of viewing the alarm information.

Figure 12-17 Alarm Pop-up Window

No Mask
The alarm window pops up to show the captured face picture of the person who does not wear

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mask.
Abnormal Temperature
The alarm window pops up to show the captured face picture of the person whose skin-surface
temperature is abnormal.

Note
The priority of abnormal temperature alarm is higher than the priority of no mask alarm. If No
Mask and Abnormal Temperature are both enabled, when the client receives the alarm of no
mask and abnormal temperature, the abnormal temperature alarm window will pop up and the
audio of abnormal temperature (if enabled. Refer to Skin-Surface Temperature Information
Display for details.) will be played.

Note
● Before viewing alarm information, make sure enabling receiving alarm information. For details,
refer to Enable Receiving Event from Devices.
● Before receiving alarm window pop-up, make sure enabling alarm pop-up window.
In the skin-surface temperature page, click on the upper-right corner to pop up the window
of Alarm Pop-up Window to set the configuration.

Figure 12-18 Alarm Pop-up Window Configuration

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12.8 Abnormal Event Detection

The abnormal event detection server can be added to the client to display the analysis results of
multiple analysis tasks. The following analysis tasks are supported: perimeter prevention related
alarms (e.g. line crossing detection, intrusion detection, parking detection), street behavior related
alarms (e.g. , getting up detection, climbing alarm), indoor behavior related alarms (e.g. in-toliet
overtime, absence detection), and people density analysis, etc. The analysis results (alarms) will be
displayed.
Enter the AI Dashboard module, and then select Abnormal Event Detection to enter the Abnormal
Event Detection page. In the task list, double-click the task, or select and drag the task to the live
view window, and the video of the task will be displayed in the live view window.

The people density analysis results are displayed by 3 parts in the same window. The live video is
displayed in the upper-left part of the window. The heat map of the video is displayed in the
upper-right part of the window. The number of people is displayed in the bottom part of the
window in real time.

Figure 12-19 People Density Analysis Task Display

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For the other tasks (not people density analysis task), only the task related video is displayed in the
window.

Figure 12-20 Other Analysis Task Display

● Click the view and then click Capture to capture the picture of current video.
● Click the view and then click Start Recording to record the video.

Note
The video is saved in the path that is configured in the System Settings module. For details
about setting the path to save video, refer to Set File Saving Path.

● Click to end the live view of the video.

● Click to change the window division of the video. Up to 6 windows are supported to be
viewed simultaneously.
● Click to view the video in full screen.

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12.9 Abnormal Event Detection Overview

When the abnormal event detection server detects events, the client can receive the events from
the server. The client can calculate the number of different events, the event time distribution and
risk assessment (the total number of events and frequently-occurred events of different tasks),
and display the statistic data in the same page, to help you get a overview of the behavior events.
For example, if one event was mainly detected in a certain time period, you can investigate the
reason in that time period and adopt measures to solve the problem.
Set Filter Conditions
Enter the AI Dashboard module, and then select Event Dashboard to enter the Event Dashboard
module. Click to set the filter condition as follows:

Device
Select the abnormal event detection server to display its events statistic data.

Note
Only the abnormal event detection server can be selected here.

Event Type
Select the event(s) to be calculated and displayed.
Statistic Time
Display the statistic data of the events in last 7 days or last 31 days.
Refresh Frequency
Get the statistic data of the events from the devices every 0.5 hour or 1 hour.

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Abnormal Event Detection Overview

Figure 12-21 Abnormal Event Detection Overview

Event Counting
In the bar chart, display the number of different events in bar chart. You can view the event that
happened a lot and mainly investigate the reason that caused this event.
Event Time
In the line chart, display the time distribution of different events in last 7 days or 31 days. You
can view the date that the events happened a lot and mainly investigate the reason that caused
the events in this date.
Risk Assessment
In the list, display the total number of events and frequently occurred events of different tasks.

12.10 Customer Traffic (Face)

Customer Traffic (Face) function includes live view and real-time statistics display of customer
traffic. The real-time statistics includes the number of people entry or exit, the real-time people
number, etc. Accurate business strategies can be provided by analyzing the customer traffic
statistics to boost store operation efficiency.

Note
● This function should be supported by the device.
● For the historical data of customer traffic, refer to People Counting Report by Encoding Device.

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Click AI Dashboard → Customer Traffic (Face).

Customer Traffic (Face) Live View

1. Select camera(s) in the left list, double-click the selected camera or drag it to the live view
window to view its live view.
2. Perform the following operation(s) if needed.
● Click , and then select one window division mode.

Note
Supports up to 4 window divisions.

● Click to stop all live views.

● Click to display the live view in full screen. Press Esc key to exit from full screen mode.
Customer Traffic (Face) Real Time Data
Click Enter or Exit to view the total number, real-time number and other datafor the people entry
or exit.

Number of People Enter/Exit

Display the number of people entry or exit within 24 hours. Check Display All Types to view the
total number.
Real Time People Number
Display the real-time number of people entry or exit reported by the device within 24 hours.

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Note
You can log in to the web browser to configure the report interval. For details, refer to the user
manual of the device.

Figure 12-22 Customer Traffic (Face)

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Chapter 13 Security Control Panel

The Security Control Panel module provides remote control and configuration of the partitions and
zones via the client software.

Note
For the users with security control panel permissions, they can enter the Security Control Panel
module to manage the security control panel and real-time alarm. For setting the user permission
of Security Control Panel module, refer to Add User.

13.1 Flow Chart

Figure 13-1 Flow Chart of Security Control Panel

● Add Security Control Device: You can add security control devices on the client. For more
details, refer to Add Device.
● Group Zones/Radars: You can group the added zones/radars into groups for convenient
management. For more details, refer to Group Management.
● Configure Zone Event: By configuring linked actions of zone event on the client, you will be
notified once the event is triggered. For more details, refer to Configure Client Linkage for Zone
Event.
● Remotely Control Security Panel: You can remotely security control panel, including partition,
zone, relay, and siren. For more details, refer to Remotely Control Security Control Panel.

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● Add Zone/Radar on Map: You can add zone/radar to the map as hotspots. For more details,
refer to Add Zone as Hot Spot and Add Security Radar as Hot Spot.
● Map Application: You can locate the resources, view alarm information and perform related
control. Refer to Map Management.

13.2 Configure Security Control Panel Remotely

After adding security control panel to the client, you can go to the remote configuration page to
configure related parameters of the device via the client. For the device added by Hik-Connect, if
the second verification is enabled, you need to enter the user name and password of the device
for remote configuration. It is widely used for the batch device maintenance scenario. For example,
the installer can log in via Hik-Connect account and remotely maintain the devices of the end user.
Steps
1. Select Device Management → Device → Device.
2. Select the added security control panel, and click on Operation column.
3. Optional: For the device with the second verification enabled, enter the user name and
password of the device, and click OK.
Result
The remote configuration page will be displayed.

13.3 Configure Client Linkage for Zone Event

Even if you are far away from a zone, you can still know what happens and how urgent the event is
in a zone by configuring linked actions of zone event on the client. You will be notified on the
client once an event is triggered, so that you can response to the event instantly. You can also
configure client actions of multiple zones in a batch at a time.
Before You Start
● Make sure you have added a security control panel.
● Make sure zones have been defined beforehand.
● Make sure events have been configured beforehand.
Steps
1. Click Event Configuration → Alarm Event.
2. Expand the zone list of a security control panel, and then select a zone from the list.
3. Check one or more event.
4. Click Edit Linkage to configure client actions.
Audible Warning
The client software gives an audible warning when an event is triggered. You can select the
alarm sound for audible warning.

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Note
Click Add to enter the alarm sound name and select a sound in your PC. For details, refer to
Set Alarm Sound.

Send Email
Send an email of the alarm information to one or more receivers.
For details about setting email parameters, refer to Set Email Parameters.
Pop-up Window
Pop-up window to display the event related information (including event details, captured
pictures of the linked camera, process record, and process field) on the software client when
the event is triggered.
Display on Map
When the event source is added as a hot spot on the map, the hot spot will be displayed with
red number (indicates the number of events, and the maximum number is 10)aside when the
event is triggered, which helps the security guard to view the location of the event.
You can also click the hot spot to view the event details and the live video of the linked
camera (s).
Linked Camera
Link the selected camera(s) to capture picture when the zone event is triggered.
Select the camera(s) in the drop-down list.

Note
Up to 4 cameras can be selected as the linked cameras for a zone event.
5. Optional: Click Edit Priority to set event priority as Uncatergorized/Low/Medium/High.
6. Optional: Click Copy to... to copy the event settings (including event priority, triggered client
actions, and enabling/disabling the event) to other zones.
7. Configure linkage camera and linkage PTZ.

Note
● The linked camera will turn to the selected preset or perform the selected patrol or pattern
when an alarm is triggered in the radar's detection area.
● This function needs to be supported by the device.

1) Check cameras in the linked camera list.

2) Switch the Linkage PTZ on to enable the function.
The cameras linked to the radar displayed below.
3) Select a camera and select Preset/Patrol/Pattern from the drop-down list on the right.
The Preset/Patrol/Pattern list is displayed.

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Note
Make sure you have configured presets, patrols, or patterns for the camera.
4) Select a preset, patrol, or pattern.
8. Click OK.
9. Optional: Enable or disable client actions for zone event.
– Click Enable All or Disable All to enable or disable client actions of all zone events.
– Switch Enable to ON/OFF to enable or disable client actions of one zone event.
Enable Client Actions
When client actions are enabled, client actions will be triggered when client receives zone
event.
Disable Client Actions
When client actions are disabled, client actions will not work and actions will not be triggered
when client receives zone event.
10. Click Save.

13.4 Remotely Control Security Control Panel

After adding the security control panel to the client, you can remotely control the partitions, zones,
relays, and sirens of security control panel via the client software. For instance, you can arm,
disarm, bypass, group bypass, etc. for both partitions and zones, and you can enable or disable
relays.

Note
● The displayed interface is subject to the types of added security control panels.
● By default, AX Hub device uses HTTP port, and it does not support private ports.

13.4.1 Remotely Control Partitions

You can perform operations remotely on security control panel's partitions using the client such as
away arming, stay arming, instant arming, disarming, clearing alarm, group bypass, and recovering
group bypass.
Steps

Note
● The supported functions are subject to the added devices.
● If a zone of a partition does not work, you should bypass it before arming/disarming the
partition, and then recover bypass when the zone works.

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1. Enter Security Control Panel module.

2. Select a security control panel and click Partition.
The name, status, arming status and linked zone of the partitions will be displayed in the list.
3. Select one or multiple partitions and click the following button(s).
Away Arming
An arming mode that works when all persons are absent from the monitored region. When
away arming is enabled, all zones of the partition work properly.
Stay Arming
An arming mode that works when persons stay in the monitored region. When stay arming is
enabled, zones inside of the region are armed while zones outside of the region will be
bypassed where you can move in the zones without triggering any event.
Instant Arming
After arming a partition, its zone will alarm instantly when an event is triggered.
Disarming
All the zones (except 24-hour zones) in the partitions does not work any more after clicking,
so that no event will be triggered in the disarmed zones.

Note
24-hour zones (e.g. 24-hour annunciating zones, 24-hour silent alarm zone, etc.) still can
detect events and then alarm even if the partition is disarmed.

Clear Alarm
Stop the alarming of alarming devices.
Group Bypass
Bypass all the zones in one or more partition so that no event will be triggered in the
bypassed zones before group bypass recovery.

Note
You should disarm the partition before bypassing it.

Group Bypass Recovery

Recover a group bypass to make all the zones in a partition work, so that you can arm the
group.

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13.4.2 Remotely Control Zones

You can use the client to remotely control the security control panel's zones including bypassing
and recovering bypass.
Steps
1. Enter Security Control Panel module.
2. Select a security control panel and click Partition.
The name, status, arming status and linked zone of the partitions will be displayed in the list
.
3. Click to open the Zone Operation panel.
The zones linked with the partition, zone No., zone name, zone status, zone alarm status,
battery will be displayed.

Figure 13-2 Zone Operation

Zone Status
Zone status can be unassociated, armed, disarmed, fault, shield, tamper-proof, etc.
Battery
The power of a zone's detector.

4. Check one or more zone in the list and click the following buttons.
Bypass
When a zone is bypassed, no event will be triggered in the zone, and you are not allowed to
arm or disarm the zone, while other zones can be armed or disarmed.

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Note
You should disarm the zone before bypassing it.

Bypass Recovery
After recovering bypass for a zone, you can arm it.

13.4.3 Remotely Control Relay

You can use the client to remotely change the on/off status of relay, and view the linked event of
the relay.
Steps
1. Enter Security Control Panel module.
2. Select a security control panel, and then click Relay.
The name, status, and linked event of the relay will be displayed.
3. Check one or multiple relays and click Open or Close.

Note
For AX Hub, you should set the Relay Associated Event as Manual Control in Device
Management module.

13.4.4 Remotely Control Siren

You can control the siren status via the client remotely, including open and close. When the status
of the siren is open, the detected alarm will trigger the alarm sound on the siren.
Enter Security Control Panel module, select a security control panel , and click Siren tab. Select
one or multiple sirens, click Open or Close to open or close the sirens.

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Chapter 14 Person Management

You can add person information to the system for further operations such as access control, video
intercom, time and attendance, etc. You can manage the added persons such as issuing cards to
them in a batch, importing and exporting person information in a batch, etc.

14.1 Add Organization

You can add an organization and import person information to the organization for effective
management of the persons. You can also add a surbodinate organization for the added one.
Steps
1. Enter Person module.
2. Select a parent organization in the left column and click Add in the upper-left corner to add an
organization.
3. Create a name for the added organization.

Note
Up to 10 levels of organizations can be added.

4. Optional: Perform the following operation(s).

Edit Organization Hover the mouse on an added organization and click to edit its
name.

Delete Organization Hover the mouse on an added organization and click to delete it.

Note
● The lower-level organizations will be deleted as well if you delete
an organization.
● Make sure there is no person added under the organization, or the
organization cannot be deleted.

Show Persons in Sub Check Show Persons in Sub Organization and select an organization
Organization to show persons in its sub organizations.

14.2 Add Single Person

You can add persons to the client software one by one. The person information contains basic
information, detailed information, profiles, access control information,credentials, custom

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information, etc.

14.2.1 Configure Basic Information

You can add person to the client one by one and configure the person's basic information such as
name, email, phone number, etc.
Steps
1. Enter Person module.

Note
For the first time you enter Person module, a window pops up, and you can set the rules to
generate person ID (letters and numbers supported) when adding person. When getting person
information from device, if there are no person IDs, the person IDs will be generated according
to the rule.

2. Select an organization in the organization list to add the person.

3. Click Add to open the adding person window.
The Person ID will be generated automatically.
4. Enter the basic information including person name, telephone number, email address, validity
period, etc.

Figure 14-1 Configure Basic Information

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Note
Once validity period expired, the credentials and access control settings of the person will be
invalid and the person will have no authorization to access the doors\floors. You can click
Extend to extend the person's validity period for 1 month, 3 months, 6 months, or 1 year.

5. Confirm to add the person.

– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.
6. Delete Registered Face Picture

Figure 14-2 Delete Registered Picture

Note
If Save Pictures in Structure Data Format is enabled, the Delete Registered Picture button will
be added to the Person page. In general, the registered face picture will be deleted
automatically once the person's information is applied to the device. By double clicking the
person, the Edit Person window will pop up, and you can check whether the registered face
picture has been deleted. If not, you can select this person and click Delete Registered Picture
to delete the picture manually.

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14.2.2 Issue a Card to One Person

When adding a person, you can issue a card to him/her as a credential to access the door(s).
Before issuing a card to one person, you need to set the card issuing mode to get the card number.
Except for manually entering the card number, the client also provides the other two modes for
reading the card number: by local mode (via card enrollment station) or by remote mode (via the
card reader of the access control device).

Note
Up to five cards can be issued to one person.

Issue a Card by Entering Card Number

When there is no device (card enrollment station/card reader) available to read card number, you
can issue a card by manually entering card number.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add to enter Add
Person panel.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Card area, click .

Figure 14-3 Add Card Page

4. Manually enter the card number in the Add page.
5. Click Add.
The card will be issued to the person.

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Issue a Card by Local Mode

If a card enrollment station is available, you can issue a card by local mode. To read the card
number, you should connect the card enrollment station to the PC running the client by USB
interface or COM, and place the card on the card enrollment station.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add to enter Add
Person panel.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Card area, click .

4. Click Settings to enter the Settings page.
5. Select Local as the card issuing mode.

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Figure 14-4 Issue a Card by Local Mode

6. Set other related parameters.
Card Enrollment Station
Select a model of card enrollment station from the drop-down list. You can connect the card
enrollment station to the PC, and transfer the basic information about the added person
between the two devices through USB.

Note
The currently supported models of card enrollment station: DS-K1F100-D8, DS-K1F100-M,
DS-K1F100-D8E, DS-K1F180-D8E, DS-K1F100A-D8E, DS-K1F180A-D8E,and enrollment station.

Card Type
This field is only available when the model is DS-K1F100-D8E or DS-K1F180-D8E. Select the
card type as EM card or M1 card according to the actual card type.

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Buzzing
Enable or disable the buzzing when the card number is read successfully.
Card No. Type
Select the type of the card number according to actual needs.
M1 Card Encryption
This field is only available when the model is DS-K1F100-D8, DS-K1F100-D8E, or
DS-K1F180-D8E. If the card is M1 card, then you can enable the M1 Card Encryption function
and select the sector of the card to encrypt.
7. Click OK to confirm the operation.
8. Place the card on the card enrollment station, and click Read to get the card number.
The card number will display in the Card No. field automatically.
9. Click Add.
The card will be issued to the person.

Issue a Card by Remote Mode

Except for issuing a card by local mode, you can also swipe the card on the card reader of the
added access control device to get the card number. This is applicable when the client and the
persons need issuing cards are not in the same location. For example, you can issue cards for
employees in the branch company by remote mode via the client.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add to enter Add
Person panel.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Card area, click .

4. Click Settings to enter the Settings page.
5. Select Card Reader as the card issuing mode.

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Figure 14-5 Issue a Card by Remote Mode

6. Select an access control device added in the client.
7. Select an added access control device or the enrollment station from the drop-down list.

Note
● If you select access control device, make sure you have armed the devices.
● If you select the enrollment station, you should click Log In to set related parameters of the
device including IP address, port No., user name, and password. Also, you should check RF
card type(s) as needed.

8. Click OK to confirm the operation.

9. Place the card on the card reader, and click Read to get the card number.
The card number will display in the Card No. field automatically.
10. Click Add.
The card will be issued to the person.

14.2.3 Upload a Face Photo from Local PC

When adding person, you can upload a face photo stored in local PC to the client as the person's
profile.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. Click Add Face in the Basic Information panel.

4. Select Upload.
5. Select a picture from the PC running the client.

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Note
The picture should be in JPG or JPEG format and smaller than 200 KB.

6. Optional: Enable Verify by Device to check whether the facial recognition device managed in
the client can recognize the face in the photo.

Note
This function is hidden or shown according to the device capacity.

7. Confirm to add the person.

– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons .

14.2.4 Take a Photo via Client

When adding a person, you can take a photo of a person by the client integrated camera, USB
camera or enrollment station, and set this photo as the person's profile.
Before You Start
Make sure the PC running the client meets one of the following conditions:
● The client has a camera.
● You have connected USB camera to the PC.
● You have connected enrollment station to the PC by USB interface.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add to enter Add
Person window.

Note
Enter the person's basic information first. For details, refer to Configure Basic Information.

3. Click Add Face in the Basic Information area.

4. Select Take Photo to enter Take Photo window.
5. Click to select the integrated camera or enrollment station from the drop-down list.
6. Optional: Enable Verify by Device to check whether the captured face photo can meet the
uploading requirements.

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Note
This function is hidden or shown according to the device capacity.

7. Take a photo.
1) Face to the camera and make sure your face is in the middle of the collecting window.
2) Click to capture a face photo.
3) Optional: Click to capture again.
4) Click OK to save the captured photo.

Figure 14-6 Take a Photo via Client

8. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

14.2.5 Collect Face via Access Control Device

When adding person, you can collect the person's face via access control device added to the
client which supports facial recognition function.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

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Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. Click Add Face in the Basic Information panel.

4. Select Remote Collection.
5. Select an added access control device or the enrollment station from the drop-down list.

Note
If you select the enrollment station, you should click Log In to set related parameters of the
device including IP address, port No., user name, and password. Also, you can check Face
Anti-Spoofing and select the liveness level as Low, Medium, or High.

Face Anti-Spoofing
If you check this function, then the device can detect whether the face to be collected is an
authentic one.
6. Optional: Click Card Reader, select the card reader ID, click OK.

Note
This function should be supported by device.

7. Collect face.
1) Face to the camera of the selected access control device and make sure your face is in the
middle of the collecting window.
2) Click to capture a photo.
3) Click OK to save the captured photo.
8. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons .

14.2.6 Collect Fingerprint via Client

Collecting fingerprints locally means you can collect the fingerprint via the fingerprint recorder or
the enrollment station connected directly to the PC running the client. The fingerprints recorded
can be used as credentials of the persons to access the authorized doors.
Before You Start
Make sure the PC running the client meets one of the following conditions:
● The fingerprint recorder has been connected to the client.
● The enrollment station has been connected to the client.

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Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Fingerprint panel, click .

4. In the pop-up window, select the collection mode as Local.
5. Select the model of the connected fingerprint recorder or the enrollment station.

Note
If the fingerprint recorder is DS-K1F800-F, you can click Settings to select the COM the
fingerprint recorder connects to.

6. Collect the fingerprint.

1) Click Start.
2) Place and lift your fingerprint on the fingerprint recorder to collect the fingerprint.
3) Click Add to save the recorded fingerprint.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

14.2.7 Collect Fingerprint via Access Control Device

When adding person, you can collect fingerprint information via the access control device's
fingerprint module. The fingerprints recorded can be used as credentials of the persons to access
the authorized doors.
Before You Start
Make sure fingerprint collection is supported by the access control device.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Fingerprint panel, click .

4. In the pop-up window, select the collection mode as Card Reader.

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5. Select an added access control device or the enrollment station from the drop-down list.

Note
If you select the enrollment station, you should click Log In, and set IP address, port No., user
name and password of the device.

6. Collect the fingerprint.

1) Click Start.
2) Place and lift your fingerprint on the fingerprint scanner of the selected access control device
to collect the fingerprint.
3) Click Add to save the recorded fingerprint.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons .

14.2.8 Collect Iris via Client

When adding a person, you can collect the iris information by the iris recorder connected to the
Client via USB. The iris recorded can be used as credentials of the persons to access the authorized
doors.
Before You Start
Make sure the iris recorder has been connected to the Client.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Iris panel, click .

4. In the pop-up window, select the collection mode as USB.
5. Collect the iris.
1) Click Start to recording the iris.
2) Click Add to save the recorded iris.
6. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

14.2.9 Collect Iris via Access Control Device

When adding person, you can collect the person's iris information via access control device which

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supports iris recognition function.

Before You Start
Make sure iris collection is supported by the access control device.
Steps
1. Enter Person module.
2. Select an organization in the organization list and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Iris panel, click .

4. In the pop-up window, select the collection mode as Card Reader.
5. Select an added access control device from the drop-down list.
6. Collect the iris.
1) Click Start to recording the iris.
2) Click Add to save the recorded iris.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

14.2.10 Collect Voiceprint via Access Control Device

When adding person, you can collect voiceprint information via the access control device's
voiceprint module. The voiceprints recorded can be used as credentials of the persons to access
the authorized doors.
Before You Start
Make sure voiceprint collection is supported by the access control device.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Credential → Voiceprint panel, click .

4. In the pop-up window, select the collection mode as Card Reader.
5. Select an added access control device or the enrollment station from the drop-down list.

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Note
If you select the enrollment station, you should click Log In, and set IP address, port No., user
name and password of the device.

6. Collect the voiceprint.

1) Click Start.
2) Record the voice on the selected access control device to collect the voiceprint.
3) Click Add to save the recorded voiceprint.
7. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

14.2.11 Configure Access Control Information

When adding a person, you can set her/his access control information, such as binding an access
control group with the person, configuring PIN code, setting the person as a visitor, a blocklist
person, or a super user, etc.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.
3. In the Access Control area, click to select access group(s) for the person.

Note
For details, refer to Set Access Group to Assign Access Authorization to Persons.

Figure 14-7 Configure Access Control Information

4. Set a unique PIN code for the person which can be used for access authentication.

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– Manually enter a PIN code containing 4 to 8 digits.

Note
Persons' PIN codes cannot be repeated.
– Click Generate to randomly generate an unrepeated PIN code of 6 digits.

Note
If there are repeated PIN codes, a prompt will pop up on the client. The admin can generate a
new PIN code to replace the repeated PIN code and notify related persons.
5. Check the person's operation permissions.
Super User
If the person is set as a super user, he/she will have authorization to access all the
doors/floors and will be exempted from remaining closed restrictions, all anti-passback rules,
and first person authorization.
Extended Door Open Time
Use this function for persons with reduced mobility. When accessing the door, the person will
have more time than others to pass through doors.
For details about setting the door's open duration, refer to Configure Parameters for
Door/Elevator.
Add to Blocklist
Add the person to the blocklist and when the person tries to access doors/floors, an event
will be triggered and sent to the client to notify the security personnel.
Mark as Visitor
If the person is a visitor, you should set the her/his valid times for visit.

Note
The valid times for visit is between 1 and 100. You can also check No Limit, then there are no
limited times for the visitor to access doors/floors.

Device Operator
For person with device operator role, he/she is authorized to operate on the access control
devices.

Note
The Super User, Extended Door Open Time, Add to Blocklist, and Mark as Visitor functions
cannot be enabled concurrently. For example, if one person is set as super user, you cannot
enable extended door open time for her/him, add her/him to the blocklist, or set her/him as
visitor.

6. Confirm to add the person.

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– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

14.2.12 Customize Person Information

You can customize the person properties which are not pre-defined in the client according to
actual needs, e.g., place of birth. After customizing, when add a person, you can enter the custom
information to make the person information complete.
Steps
1. Enter Person module.
2. Set the fields of custom information.
1) Click Custom Property.
2) Click Add to add a new property.
3) Enter the property name.
4) Click OK.
3. Set the custom information when adding a person.
1) Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

2) In the Custom Information panel, enter the person information.

3) Click Add to add the person and close the Add Person window, or click Add and New to add
the person and continue to add other persons.

14.2.13 Configure Resident Information

If the person is resident, for video intercom purpose, you need to set the room number for
her/him and bind an indoor station. After bound, you can call this person by calling the indoor
station and perform video intercom with her/him.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Resident Information panel, select the indoor station to bind it to the person.

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Note
If you select Analog Indoor Station, the Door Station field will display and you are required to
select the door station to communicate with the analog indoor station.

4. Enter the floor No. and room No. of the person.

5. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons.

14.2.14 Configure Additional Information

When adding person, you can configure the additional information for the person, such as
person's identity type, identity No., country, etc., according to actual needs.
Steps
1. Enter Person module.
2. Select an organization in the organization list to add the person and click Add.

Note
Enter the person's basic information first. For details about configuring person's basic
information, refer to Configure Basic Information.

3. In the Additional Information panel, enter the additional information of the person, including
person's ID type, ID No., job title, etc., according to actual needs.
4. Confirm to add the person.
– Click Add to add the person and close the Add Person window.
– Click Add and New to add the person and continue to add other persons .

14.3 Import and Export Person Identify Information

You can import the information and pictures of multiple persons to the client software in a batch.
Meanwhile, you can also export the person information and pictures and save them in your PC.

14.3.1 Import Person Information

You can enter the information of multiple persons in a predefined template (CSV/Excel file) to
import the information to the client in a batch.
Steps
1. Enter the Person module.
2. Select an added organization in the list, or click Add in the upper-left corner to add an
organization and then select it.

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3. Click Import to open the Import panel.

4. Select Person Information as the importing mode.
5. Click Download Template for Importing Person to download the template.
6. Enter the person information in the downloaded template.

Note
● If the person has multiple cards, separate the card No. with semicolon.
● Items with asterisk are required.
● By default, the Hire Date is the current date.

7. Click to select the CSV/Excel file with person information from local PC.
8. Click Import to start importing.

Note
● If a person No. already exists in the client's database, delete the existing information before
importing.
● You can import information of no more than 2,000 persons.

14.3.2 Import Person Pictures

After importing face pictures for the added persons to the client, the persons in the pictures can
be identified by an added face recognition terminal. You can either import person pictures one by
one, or import multiple pictures at a time according to your need.
Before You Start
Be sure to have imported person information to the client beforehand.
Steps
1. Enter the Person module.
2. Select an added organization in the list, or click Add in the upper-left corner to add an
organization and then select it.
3. Click Import to open the Import panel and check Face.
4. Optional: Enable Verify by Device to check whether face recognition device managed in the
client can recognize the face in the photo.
5. Click to select a face picture file.

Note
● The (folder of) face pictures should be in ZIP format.
● Each picture file should be in JPG format and should be no larger than 200 KB.
● Each picture file should be named as "Person ID_Name". The Person ID should be the same
with that of the imported person information.

6. Click Import to start importing.

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The importing progress and result will be displayed.

14.3.3 Export Person Information

You can export the added persons' information to local PC as a CSV/Excel file.
Before You Start
● Make sure you have added persons to an organization.
● Make sure you have enabled the Export Person Information function to display the Export
button. See Set General Parameters for details.
Steps
1. Enter the Person module.
2. Optional: Select an organization in the list.

Note
All persons' information will be exported if you do not select any organization.

3. Click Export.
4. Enter the super user name and password for verification.
The Export panel is displayed.
5. Check Person Information as the content to export.
6. Check desired items to export.
7. Click Export to save the exported file in CSV/Excel file on your PC.

14.3.4 Export Person Pictures

You can export face picture file of the added persons and save in your PC.
Before You Start
● Make sure you have added persons and their face pictures to an organization.
● Make sure you have enabled the Export Person Information function to display the Export
button. See Set General Parameters for details.
Steps
1. Enter the Person module.
2. Optional: Select an organization in the list.

Note
All persons' face pictures will be exported if you do not select any organization.

3. Click Export on the top menu bar.

4. Enter the super user name and password for verification.
The Export panel is displayed.

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5. Check Face as the content to export.

6. Click Export and set an encryption key to encrypt the exported file.

Note
● The exported file is in ZIP format.
● The exported face picture is named as "Person ID_Name_0" ("0" is for a full-frontal face).

14.4 Get Person Information from Access Control Device

If the access control device has been configured with person information (including person details,
fingerprint, and issued card information), you can get the person information from the added
device and import them to the client for further operations.
Steps

Note
● If the person name stored in the device is empty, the person name will be filled with the
issued card No. after importing to the client.
● Persons will be Male by default.
● If the card number or person ID (employee ID) stored on the device already exists in the client
database, the person with this card number or person ID will not be imported to the client.

1. Enter Person module.

2. Select an organization to import the persons.
3. Click Get from Device.
4. Select an added access control device or the enrollment station from the drop-down list.

Note
If you select the enrollment station, you should click Login, and enter IP address, port No., user
name and password of the device.

5. Select the Getting Mode.

Note
The getting mode varies according to different devices. The access control device supports
getting the person information by employee ID. Up to 5 employee IDs can be specified each
time.

6. Click Import to start importing the person information to the client.

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Note
Up to 2,000 persons and 5,000 cards can be imported.

The person information, including person details, person's fingerprint information (if
configured), and the linked cards (if configured), will be imported to the selected organization.

14.5 Move Persons to Another Organization

You can move the added persons to another organization if you need.
Before You Start
● Make sure you have added at least two organizations.
● Make sure you have imported person information.
Steps
1. Enter Person module.
2. Select an organization in the left panel.
The persons under the organization will be displayed in the right panel.
3. Select the person to move.
4. Click Change Organization.
5. Select the organization to move persons to.
6. Click OK.

14.6 Issue Cards to Persons in Batch

The client provides a convenient way to issue cards to multiple persons in a batch.
Steps
1. Enter Person module.
2. Optional: Select a person group, and select the persons with no card issued.

● The selected persons with no card issued in the person group will be displayed in the right
panel.
● If you do not select the persons with no card issued in a person group, all the added persons
with no card issued will be displayed in the right panel.

3. Click Batch Issue Cards.

4. Optional: Enter key words (name or person ID) in the input box to filter the person(s) that need
issuing cards.
5. Optional: Click Settings to set the card issuing parameters. For details, refer to Issue a Card to
One Person.

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6. Click Initialize to initialize the card enrollment station or card reader to make it ready for issuing
cards.
7. Click the Card No. column and enter the card number.
– Place the card on the card enrollment station.
– Swipe the card on the card reader.
– Manually enter the card number and press the Enter key.
The person(s) in the list will be issued with card(s).

14.7 Report Card Loss

If the person lost his/her card, you can report the card loss so that the card's related access
authorization will be inactive.
Steps
1. Enter Person module.
2. Select the person you want to report card loss for and click Edit to open the Edit Person
window.
3. In the Credential → Card panel, click on the added card to set this card as lost card.
After reporting card loss, the access authorization of this card will be invalid and inactive. Other
person who gets this card cannot access the doors by swiping this lost card.
4. Optional: If the lost card is found, you can click to cancel the loss.
After cancelling card loss, the access authorization of the person will be valid and active.
5. If the lost card is added in one access group and the access group is applied to the device
already, after reporting card loss or cancelling card loss, a window will pop up to notify you to
apply the changes to the device. After applying to device, these changes can take effect on the
device.

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14.8 View Resource Statistics

After applying persons and access control credentials (including faces, cards, and fingerprints) to
device, you can view resource statistics on client and on device to know whether the resources
have been successfully applied.
You have applied persons and credentials to device. For details, refer to Set Access Group to
Assign Access Authorization to Persons.

Click Person Management → Resource Statistics to enter Resource Statistics window.

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Figure 14-8 Overview on Client

In Overview on Device area, select a device from drop-down list, and click Counting to view device
resources including persons, faces, cards, and fingerprints. By comparing resources on client and
that on device, you can know whether the client resources have been applied to device.

Figure 14-9 Client Resources Applied to Device

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Note
This function should be supported by device. If the device does not support face or fingerprint, a
prompt will pop up on the bottom right corner of the PC desktop.

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Chapter 15 Access Control

The Access Control module is applicable to access control devices and video intercom device. It
provides multiple functionalities, including access group configuration, video intercom, and other
advanced functions.

Note
For the user with access control module permissions, the user can enter the Access Control
module and configure the access control settings. For setting the user permission of Access
Control module, refer to Add User.

15.1 Flow Chart

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Figure 15-1 Flow Chart of Access Control

● Add Access Control Device: You can add access control devices on the client. For more details,
refer to Add Device.
● Group Access Points: You can group the added access points into groups for convenient
management. For more details, refer to Group Management.
● Add Organization: You can add an organization and import person information to the
organization for managing persons. For more details, refer to Add Organization.
● Configure Schedule and Template: You can configure the template including holiday and week
schedule. For more details, refer to Configure Schedule and Template.
● Set Access Group and Access Authority: You can set an access group to define which person(s)
can get access to which door(s) and then apply the access group to the access control device to
take effect. For more details, refer to Set Access Group to Assign Access Authorization to
Persons.
● Configure Device Parameters: You can configure parameters for the access control device,
including device time, linkage settings, maintenance settings, etc. For more details, refer to
Configure Device Parameters.
● Configure Remaining Open/Closed: You can set the status of the door as open or closed and set
the elevator controller as free and controlled. For more details, refer to Configure Remaining
Unlocked/Locked.
● Configure Card Reader Authentication Mode: You can set the passing rules for the card reader
of the access control device according to your actual needs. For more details, refer to Configure
Card Reader Authentication Mode and Schedule.
● Configure Individual Authentication Mode: You can set the passing rules for person to the
specified the access control device according to your actual needs. For more details, refer to
Configure Person Authentication Mode.
● Configure Other Parameters: You can set parameters for access control devices such as
network parameters, capture parameters, RS-485 parameters, Wiegand parameters, etc. For
more details, refer to Configure Other Parameters.
● Configure Linkage Actions: You can configure linkage action for access control, so that the
events can trigger a series of linkage actions to notify the security personnel. For more details,
refer to Configure Linkage Actions for Access Control.
● Door/Elevator Control: You can view the real-time status of the doors or elevators managed by
the added access control device. For more details, refer to Door/Elevator Control.

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15.2 Configure Schedule and Template

You can configure the template including holiday and week schedule. After setting the template,
you can adopt the configured template to access groups when setting the access groups, so that
the access group will take effect in the time durations of the template.

Note
For access group settings, refer to Set Access Group to Assign Access Authorization to Persons.

15.2.1 Add Holiday

You can create holidays and set the days in the holidays, including start date, end date, and
holiday duration in one day.
Steps

Note
You can add up to 64 holidays in the software system.

1. Click Access Control → Schedule → Holiday to enter the Holiday page.

2. Click Add on the left panel.
3. Create a name for the holiday.
4. Optional: Enter the descriptions or some notifications of this holiday in the Remark box.
5. Add a holiday period to the holiday list and configure the holiday duration.

Note
Up to 16 holiday periods can be added to one holiday.

1) Click Add in the Holiday List field.

2) Drag the cursor to draw the time duration, which means in that duration of time, the
configured access group is activated.

Note
Up to 8 time durations can be set to one holiday period.

3) Optional: Perform the following operations to edit the time durations.

● Move the cursor to the time duration and drag the time duration on the timeline bar to the
desired position when the cursor turns to .
● Click the time duration and directly edit the start/end time in the appeared dialog.
● Click the time duration, check Enable Authentication Attempts and enter the max.
authentication attempts.
● Move the cursor to the start or the end of time duration and drag to lengthen or shorten

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the time duration when the cursor turns to .

4) Optional: Select the time duration(s) that need to be deleted, and then click in the
Operation column to delete the selected time duration(s).
5) Optional: Click in the Operation column to clear all the time duration(s) in the time bar.
6) Optional: Click in the Operation column to delete this added holiday period from the
holiday list.
6. Click Save.

15.2.2 Add Schedule Template

Template includes week schedule and holiday. You can set week schedule and assign the time
duration of access authorization for different person or group. You can also select the added
holiday(s) for the template.
Steps

Note
You can add up to 255 templates in the software system.

1. Click Access Control → Schedule Template → Schedule Template to enter the Template page.

Note
There are two default templates: All-Day Authorized and All-Day Denied, and they cannot be
edited or deleted.
All-Day Authorized
The access authorization is valid in each day of the week and it has no holiday.
All-Day Denied
The access authorization is invalid in each day of the week and it has no holiday.

2. Click Add on the left panel to create a new template.

3. Create a name for the template.
4. Enter the descriptions or some notification of this template in the Remark field.
5. Edit the week schedule to apply it to the template.
1) Click Week Schedule tab on the lower panel.
2) Select a day of the week and draw time duration(s) on the timeline bar.

Note
Up to 8 time duration(s) can be set for each day in the week schedule.

3) Optional: Perform the following operations to edit the time durations.

● Move the cursor to the time duration and drag the time duration on the timeline bar to the
desired position when the cursor turns to .

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● Click the time duration and directly edit the start/end time in the appeared dialog.
● Click the time duration, check Enable Authentication Attempts and enter the max.
authentication attempts.
● Move the cursor to the start or the end of time duration and drag to lengthen or shorten
the time duration when the cursor turns to .
4) Repeat the two steps above to draw more time durations on the other days of the week.
6. Add a holiday to apply it to the template.

Note
Up to 4 holidays can be added to one template.

1) Click Holiday tab.

2) Select a holiday in the left list and it will be added to the selected list on the right panel.
3) Optional: Click Add to add a new holiday.

Note
For details about adding a holiday, refer to Add Holiday.

4) Optional: Select a selected holiday in the right list and click to remove the selected one,
or click Clear to clear all the selected holiday(s) in the right list.
7. Click Save to save the settings and finish adding the template.

15.3 Set Access Group to Assign Access Authorization to Persons

After adding the person and configuring the person's credentials, you can create the access groups
to define which person(s) can get access to which door(s) and then apply the access group to the
access control device to take effect.
Before You Start
● Add person to the client.
● Add access control device to the client and group access points. For details, refer to Group
Management.
● Add template.
Steps
When the access group settings are changed, you need to apply the access groups to the devices
again to take effect. The access group changes include changes of template, access group settings,
person's access group settings, and related person details (including card number, fingerprint, face
picture, linkage between card number and fingerprint, linkage between card number and
fingerprint, card password, card effective period, etc).
1. Click Access Control → Authorization → Access Group to enter the Access Group interface.
2. Click Add to open the Add window.
3. In the Name text field, create a name for the access group as you want.

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4. Select a template for the access group.

Note
You should configure the template before access group settings. Refer to Configure Schedule
and Template for details.

5. In the left list of the Select Person field, select person(s) to assign access authority.
6. In the left list of the Select Access Point field, select door(s), door station(s) or floor(s) for the
selected persons to access.
7. Click Save.
You can view the selected person(s) and the selected access point(s) on the right side of the
interface.

Figure 15-2 Display the Selected Person(s) and Access Point(s)

8. After adding the access groups, you need to apply them to the access control device to take
effect.
1) Select the access group(s) to apply to the access control device.
2) Click Apply All to Devices start applying all the selected access group(s) to the access control
device or door station.
3) Click Apply All to Devices or Apply Changes to Devices.
Apply All to Devices
This operation will clear all the existed access groups of the selected devices and then
apply the new access group to the device.
Apply Changes to Devices

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This operation will not clear the existed access groups of the selected devices and only
apply the changed part of the selected access group(s) to the device(s).
4) View the applying status in the Status column or click Applying Status to view all the applied
access group(s).

Note
You can check Display Failure Only to filter the applying results.

The selected persons in the applied access groups will have the authorization to enter/exit the
selected doors/door stations with their linked card(s) or fingerprints.
9. Optional: Click to edit the access group if necessary.

Note
If you change the persons' access information or other related information, you will view the
prompt Access Group to Be Applied on the right corner of the client.
You can click the prompt to apply the changed data to the device. You can select either Apply
Now or Apply Later.

Figure 15-3 Data Synchronization

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15.4 Search Access Group

After setting access group and assigning access authority to persons, you can search the access
group that the person belongs to and view other related information including credential No.,
credential type, applying status, etc.

Note
Make sure you have set access group to assign access authorization to designed persons and
applied it. For details, refer to Set Access Group to Assign Access Authorization to Persons.

Click Access Control → Authorization → Search. Select a device name, and set search condition
(including person name and applying status, optional), and then click Search.

You can view the access group that the searched person belongs to and other information
including the credential type, door name, credential No., applying status, remark, etc.

Figure 15-4 Search Access Group

15.5 Configure Advanced Functions

You can configure the advanced functions of access control to meet some special requirements in
different scene, such as multi-factor authentication, anti-passback, etc.

Note
● For the card related functions(the type of access control card/multi-factor authentication), only
the card(s) with access group applied will be listed when adding cards.
● The advanced functions should be supported by the device.
● Hover the cursor on the Advanced Function, and then Click to customize the advanced
function(s) to be displayed.

15.5.1 Configure Device Parameters

After adding the access control device, you can configure the parameters of access control device

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(access controller), access control points (door or floor), alarm inputs, alarm outputs, card readers
and lane controller.

Configure Parameters for Access Control Device

After adding the access control device, you can configure its parameters, including overlaying user
information on picture, uploading pictures after capturing, saving captured pictures, etc.
Before You Start
Add access control device to the client.
Steps
1. Click Access Control → Advanced Function → Device Parameter.

Note
If you can not find Device Parameter in the Advanced Function list, hover the cursor on the
Advanced Function, and then Click to select the Device Parameter to be displayed.

2. Select an access device to show its parameters on the right page.

3. Turn the switch to ON to enable the corresponding functions.

Note
● The displayed parameters may vary for different access control devices.
● Some of the following parameters are not listed in the Basic Information page, click More to
edit the parameters.

RS-485 Comm. Redundancy

You should enable this function if you wire the RS-485 card reader to the access control
device redundantly.
Display Detected Face
Display face picture when authenticating.
Display Card Number
Display the card information when authenticating.
Display Person Information
Display the person information when authenticating.
Overlay Person Info. on Picture

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Display the person information on the captured picture.

Voice Prompt
If you enable this function, the voice prompt is enabled in the device. You can hear the voice
prompt when operating in the device.
Upload Pic. After Linked Capture
Upload the pictures captured by linked camera to the system automatically.
Save Pic. After Linked Capture
If you enable this function, you can save the picture captured by linked camera to the device.
Press Key to Enter Card Number
If you enable this function, you can input the card No. by pressing the key.
Wi-Fi Probe
If you enable this function, the device can probe the surrounding communication devices'
MAC address and upload the MAC address to the system. If the MAC address match the
specified MAC address, the system can trigger some linkage actions.
3G/4G
If you enable this function, the device can communicate in 3G/4G network.
NFC Anti-Cloning
If you enable this function, you cannot use the cloned card for authentication and further
enhance security.

4. Click OK.
5. Optional: Click Copy to, and then select the access control device(s) to copy the parameters in
the page to the selected device(s).

Configure Parameters for Door/Elevator

After adding the access control device, you can configure its access point (door or floor)
parameters.
Before You Start
Add access control device to the client.
Steps
1. Click Access Control → Advanced Function → Device Parameter.
2. Select an access control device on the left panel, and then click to show the doors or floors
of the selected device.
3. Select a door or floor to show its parameters on the right page.
4. Edit the door or floor parameters.

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Note
● The displayed parameters may vary for different access control devices.
● Some of the following parameters are not listed in the Basic Information page, click More to
edit the parameters.

Name
Edit the card reader name as desired.
Door Contact
You can set the door sensor as remaining closed or remaining open. Usually, it is remaining
closed.
Exit Button Type
You can set the exit button as remaining closed or remaining open. Usually, it is remaining
open.
Door Locked Time
After swiping the normal card and relay action, the timer for locking the door starts working.
Extended Open Duration
The door contact can be enabled with appropriate delay after person with extended accesss
needs swipes her/his card.
Door Left Open Timeout Alarm
The alarm can be triggered if the door has not been closed in a configured time period. If it is
set as 0, no alarm will be triggered.
Lock Door when Door Closed
The door can be locked once it is closed even if the Door Locked Time is not reached.
Duress Code
The door can open by inputting the duress code when there is duress. At the same time, the
client can report the duress event.
Super Password
The specific person can open the door by inputting the super password.
Dismiss Code
Create a dismiss code which can be used to stop the buzzer of the card reader (by entering
the dismiss code on the keypad).

Note
● The duress code, super code, and dismiss code should be different.
● The duress code, super password, and the dismiss code should be different from the

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authentication password.
● The length of duress code, super password, and the dismiss code is according the device,
usually it should contains 4 to 8 digits.

5. Click OK.
6. Optional: Click Copy to , and then select the door/floor(s) to copy the parameters in the page to
the selected doors/floor(s).

Note
The door or floor's status duration settings will be copied to the selected door/floor(s) as well.

Configure Parameters for Card Reader

After adding the access control device, you can configure its card reader parameters.
Before You Start
Add access control device to the client.
Steps
1. Click Access Control → Advanced Function → Device Parameter.
2. In the device list on the left, click to expand the door, select a card reader and you can edit
the card reader's parameters on the right.
3. Edit the card reader basic parameters in the Basic Information page.

Note
● The displayed parameters may vary for different access control devices. There are part of
parameters listed as follows. Refer to the user manual of the device for more details.
● Some of the following parameters are not listed in the Basic Information page, click More to
edit the parameters.

Name
Edit the card reader name as desired.
OK LED Polarity/Error LED Polarity/Buzzer Polarity
Set OK LED Polarity/Error LED Polarity/Buzzer LED Polarity of main board according to the
card reader parameters. Generally, adopts the default settings.
Minimum Card Swiping Interval
If the interval between card swiping of the same card is less than the set value, the card
swiping is invalid. You can set it as 0 to 255.
Repeated Authentication Interval

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Within the specified interval, repeated authentication of the same card number (uploaded by
different devices) is invalid, and only one authentication is performed. You can set it as 0 to
65535 seconds.
Max. Interval When Entering PWD
When you inputting the password on the card reader, if the interval between pressing two
digits is larger than the set value, the digits you pressed before will be cleared automatically.
Alarm of Max. Failed Attempts
Enable to report alarm when the card reading attempts reach the set value.
Max. Times of Card Failure
Set the max. failure attempts of reading card.
Tampering Detection
Enable the anti-tamper detection for the card reader.
Communicate with Controller Every
When the access control device cannot connect with the card reader for longer than the set
time, the card reader will turn offline automatically.
Buzzing Time
Set the card reader buzzing time. The available time ranges from 0 to 5,999s. 0 represents
continuous buzzing.
Card Reader Type/Card Reader Description
Get card reader type and description. They are read-only.
Fingerprint Recognition Level
Select the fingerprint recognition level in the drop-down list.
Default Card Reader Authentication Mode
View the default card reader authentication mode.
Fingerprint Capacity
View the maximum number of available fingerprints.
Existing Fingerprint Number
View the number of existed fingerprints in the device.
Score
The device will score the captured picture according to the yaw angle, pitch angle, and
pupillary distance. If the score is less than the configured value, face recognition will be failed.
Face Recognition Timeout Value
If the recognition time is more than the configured time, the device will remind you.
Face Recognition Interval
The time interval between two continuous face recognitions when authenticating. By default,

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it is 2s.
Face 1:1 Matching Threshold
Set the matching threshold when authenticating via 1:1 matching mode. The larger the value,
the smaller the false accept rate and the larger the false rejection rate when authentication.
1:N Security Level
Set the matching security level when authenticating via 1:N matching mode. The larger the
value, the smaller the false accept rate and the larger the false rejection rate when
authentication.
Live Face Detection
Enable or disable the live face detection function. If enabling the function, the device can
recognize whether the person is a live one or not.
Live Face Detection Security Level
After enabling Live Face Detection function, you can set the matching security level when
performing live face authentication.
Max. Failed Attempts for Face Auth.
Set the maximum live face detection failed attempts. The system will lock the user's face for 5
minutes if the live face detection is failed for more than the configured attempts. The same
user cannot authenticate via the fake face within 5 minutes. Within the 5 minutes, the user
can authenticate via the real face twice continuously to unlock.
Lock Authentication Failed Face
After enabling the Live Face Detection function, the system will lock the user's face for 5
minutes if the live face detection is failed for more than the configured attempts. The same
user cannot authenticate via the fake face within 5 minutes. Within the 5 minutes, the user
can authenticate via the real face twice continuously to unlock.
Application Mode
You can select indoor or others application modes according to actual environment.
4. Click OK.
5. Optional: Click Copy to, and then select the card reader(s) to copy the parameters in the page to
the selected card reader(s).

Configure Parameters for Alarm Input

After adding the access control device, you can configure the parameters for its alarm inputs.
Before You Start
Add access control device to the client, and make sure the device supports alarm input.

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Steps

Note
If the alarm input is armed, you cannot edit its parameters. Disarm it first.

1. Click Access Control → Advanced Function → Device Parameter .

2. In the device list on the left, click to expand the door, select an alarm input and you can edit
the alarm input's parameters on the right.
3. Set the alarm input parameters.
Name
Edit the alarm input name as desired.
Detector Type
The detector type of the alarm input.
Zone Type
Set the zone type for the alarm input.
Sensitivity
Only when the duration of signal detected by the detector reaches the setting time, the alarm
input is triggered. For example, you have set the sensitivity as 10ms, only when the duration
of signal detected by the detector reach 10ms, this alarm input is triggered.
Trigger Alarm Output
Select the alarm output(s) to be triggered.
4. Click OK.
5. Optional: Click the switch on the upper-right corner to arm or disarm the alarm input.

Configure Parameters for Alarm Output

After adding the access control device, if the device links to alarm outputs, you can configure the
parameters.
Before You Start
Add access control device to the client, and make sure the device supports alarm output.
Steps
1. Click Access Control → Advanced Function → Device Parameter to enter access control
parameter configuration page.
2. In the device list on the left, click to expand the door, select an alarm input and you can edit
the alarm input's parameters on the right.
3. Set the alarm output parameters.
Name
Edit the card reader name as desired.

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Alarm Output Active Time

How long the alarm output will last after triggered.
4. Click OK.
5. Optional: Set the switch on the upper right corner to ON to trigger the alarm output.

Configure Parameters for Lane Controller

After adding the lane controller to the client, you can configure its parameters for passing through
the lane.
Before You Start
Add access control device to the client.
Steps
1. Click Access Control → Advanced Function → Device Parameter to enter Parameter Settings
page.
2. In the device list on the left, select a lane controller and you can edit the lane controller's
parameters on the right.
3. Edit the parameters.
Passing Mode
Select the controller which will control the barrier status of the device.
● If you select According to Lane Controller's DIP Settings, the device will follow the lane
controller's DIP settings to control the barrier. The settings on the software will be invalid.
● If you select According to Main Controller's Settings, the device will follow the settings of
the software to control the barrier. The DIP settings of the lane controller will be invalid.
Free Passing Authentication
If you enable this function, when both entrance and exit's barrier mode is Remain Open, the
pedestrians should authenticate each time passing through the lane. Or an alarm will be
triggered.
Opening/Closing Barrier Speed
Set the barrier's opening and closing speed. You can select from 1 to 10. The greater the
value, the faster the speed.

Note
The recommended value is 6.

Audible Prompt Duration

Set how long the audio will last, which is played when an alarm is triggered .

Note
0 refers to the alarm audio will be played until the alarm is ended.

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Temperature Unit
Select the temperature unit that displayed in the device status.
4. Click OK.

15.5.2 Configure Remaining Unlocked/Locked

You can set the status of the door as unlocked or locked and set the elevator controller as free and
controlled. For example, you can set the door remaining locked in the holiday, and set the door
remaining unlocked in the specified period of the work day.
Before You Start
Add the access control devices to the system.
Steps
1. Click Access Control → Advanced Function → Remain Locked/Unlocked to enter the Remain
Locked/Unlocked page.
2. Select the door or elevator controller that need to be configured on the left panel.
3. To set the door or elevator controller status during the work day, click the Week Schedule and
perform the following operations.
1) For door, click Remain Unlocked, Remain Locked, Inductive Mode, or Barrier-Free Mode.

Note
● Inductive Mode: The door opening and closing is triggered by infrared induction of human
body.
● Barrier-Free Mode: When a large number of people need to pass the door, the door will
remain open (without frequent authentication) if the person and ID comparison succeeds.
Only when the person and ID comparison fails, the door will be closed.
● Inductive mode and barrier-free mode should be supported by device.

2) For elevator controller, click Free or Controlled.

3) Drag the cursor to draw the time duration, which means in that duration of time, the
configured access group is activated.

Note
Up to 8 time durations can be set to each day in the week schedule.

4) Optional: Perform the following operations to edit the time durations.

● Move the cursor to the time duration and drag the time duration on the timeline bar to the
desired position when the cursor turns to .
● Click the time duration and directly edit the start/end time in the appeared dialog.
● Move the cursor to the start or the end of time duration and drag to lengthen or shorten
the time duration when the cursor turns to .
5) Click Save.

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Related Operations

Copy to Whole Week Select one duration on the time bar, click Copy to Whole Week to
copy all the duration settings on this time bar to other week days.

Delete Selected Select one duration on the time bar, click Delete Selected to delete
this duration.

Clear Click Clear to clear all the duration settings in the week schedule.

4. To set the door status during the holiday, click the Holiday and perform the following
operations.
1) Click Remain Unlocked, Remain Locked, Inductive Mode, or Barrier-Free Mode.
2) Click Add.
3) Enter the start date and end date.
4) Drag the cursor to draw the time duration, which means in that duration of time, the
configured access group is activated.

Note
Up to 8 time durations can be set to one holiday period.

5) Perform the following operations to edit the time durations.

● Move the cursor to the time duration and drag the time duration on the timeline bar to the
desired position when the cursor turns to .
● Click the time duration and directly edit the start/end time in the appeared dialog.
● Move the cursor to the start or the end of time duration and drag to lengthen or shorten
the time duration when the cursor turns to .
6) Optional: Select the time duration(s) that need to be deleted, and then click in the
Operation column to delete the selected time duration(s).
7) Optional: Click in the Operation column to clear all the time duration(s) in the time bar.
8) Optional: Click in the Operation column to delete this added holiday period from the
holiday list.
9) Click Save.
5. Optional: Click Copy to to copy the door status settings of this door to other door(s).

15.5.3 Configure Multi-Factor Authentication

You can manage the persons by group and set the authentication for multiple persons of one
access control point (door).
Before You Start
Set access group and apply the access group to the access control device. For details, refer to Set
Access Group to Assign Access Authorization to Persons.

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Perform this task when you want to set authentications for multiple cards of one access control
point (door).
Steps
1. Click Access Control → Advanced Function → Multi-Factor Auth.
2. Select an access control device in device list on the left panel.
3. Add a person/card group for the access control device.
1) Click Add on the right panel.
2) Create a name for the group as desired.
3) Specify the start time and end time of the effective period for the person/card group.
4) Select members(s) and card(s) in the Available list, and the selected member(s) and card(s)
will be added to the Selected list.

Note

● Make sure you have issue card(s) to the person. For details refer to Issue a Card to One
Person.
● Make sure you have set access group and apply the access group to the access control
device successfully. For details, refer to Set Access Group to Assign Access Authorization
to Persons.

5) Click Save.
6) Optional: Select the person/card group(s), and then click Delete to delete it(them).
7) Optional: Select the person/card group(s), and then click Apply to re-apply access group that
failed to be applied previously to the access control device.
4. Configure an authentication group.
1) Select an access control point (door) of the selected device on the left panel.
2) Enter the Authentication Interval (the maximum interval when entering password).
3) Click in the Operation column to enter the Edit Authentication Group pane.
4) Select a configured template as the authentication template from the drop-down list.

Note
For setting the template, refer to Configure Schedule and Template.

5) Select the authentication mode as Local Authentication, Local Authentication and Remotely
Open Door, or Local Authentication and Super Password from the drop-down list.
Local Authentication
Authentication by the access control device.
Local Authentication and Remotely Open Door
Authentication by the access control device and by the client. When the person swipes the
card on the device, a window will pop up. You can unlock the door via the client.

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Figure 15-5 Remotely Open Door

Note
You can check Offline Authentication to enable the super password authentication when
the access control device is disconnected with the client.

Local Authentication and Super Password

Authentication by the access control device and by the super password.
6) Select the added person/card group in the left list below and it will be added to the Selected
list on the right as the authentication group.
7) Switch on Offline Authentication to enable authentication via the super password when the
device is offline.
8) Click the added authentication group in the right list to set authentication times in the Auth
Times column.

Note
● The authentication times should be larger than 0 and smaller than the added personnel
quantity in the personnel group.
● The maximum value of authentication times is 16.

9) Click Save.

Note
● For each access control point (door), up to four authentication groups can be added.
● For the authentication group of which authentication type is Local Authentication, up to 8
person/card groups can be added to the authentication group.
● For the authentication group of which authentication type is Local Authentication and Super
Password or Local Authentication and Remotely Open Door, up to 7 person/card groups can
be added to the authentication group.

5.

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6. Click Save.

15.5.4 Configure Custom Wiegand Rule

Based on the knowledge of uploading rule for the third party Wiegand, you can set multiple
customized Wiegand rules to communicate between the device and the third party card readers.
Before You Start
Wire the third party card readers to the device.
Steps

Note
● By default, the device disables the custom wiegand function. If the device enables the custom
Wiegand function, all wiegand interfaces in the device will use the customized wiegand
protocol.
● Up to 5 custom Wiegands can be set.
● For details about the custom Wiegand, see Custom Wiegand Rule Descriptions.

1. Click Access Control → Advanced Function → Custom Wiegand to enter the Custom Wiegand
page.
2. Select a custom Wiegand on the left.
3. Create a Wiegand name.

Note
Up to 32 characters are allowed in the custom Wiegand name.

4. Click Select Device to select the access control device for setting the custom wiegand.
5. Set the parity mode according to the property of the third party card reader.

Note
● Up to 80 bits are allowed in the total length.
● The odd parity start bit, the odd parity length, the even parity start bit and the even parity
length range from 1 to 80 bit.
● The start bit of the card ID, the manufacturer code, the site code, and the OEM should range
from 1 to 80 bit.

6. Set output transformation rule.

1) Click Set Rule to open the Set Output Transformation Rules window.

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Figure 15-6 Set Output Transformation Rule

2) Select rules on the left list.
The selected rules will be added to the right list.
3) Optional: Drag the rules to change the rule order.
4) Click OK.
5) In the Custom Wiegand tab, set the rule's start bit, length, and the decimal digit.
7. Click Save.

15.5.5 Configure Card Reader Authentication Mode and Schedule

You can set the passing rules for the card reader of the access control device according to your
actual needs.
Steps
1. Click Access Control → Advanced Function → Authentication to enter the authentication mode
configuration page.
2. Select a card reader on the left to configure.
3. Set card reader authentication mode.
1) Click Configuration.

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Figure 15-7 Select Card Reader Authentication

Mode

Note
PIN refers to the PIN code set to open the door. Refer to Configure Access Control
Information.

2) Check the modes in the Available Mode list and they will be added to the selected modes list.
3) Click OK.
After selecting the modes, the selected modes will display as icons with different color.
4. Click the icon to select a card reader authentication mode, and drag the cursor to draw a color
bar on the schedule, which means in that period of time, the card reader authentication is valid.
5. Repeat the above step to set other time periods.

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Figure 15-8 Set Authentication Modes for Card Readers

6. Optional: Select a configured day and click Copy to Week to copy the same settings to the
whole week.
7. Optional: Click Copy to to copy the settings to other card readers.
8. Click Save.

15.5.6 Configure Person Authentication Mode

You can set the passing rules for person to the specified the access control device according to
your actual needs.
Before You Start
● Add access control device to the client, and make sure the access control device support the
function of person authentication.
● Add person and assign access authorization to designed person. For details, refer to Person
Management and Set Access Group to Assign Access Authorization to Persons.
Steps
1. Click Access Control → Advanced Function → Authentication.
2. Select an access control device (support the function of person authentication) on the left panel
to enter the person Authentication Mode page.
3. Click Add to enter the Add window.
4. Select the person(s) need to be configured on the left panel.
The selected person(s) will be added to the right panel.
5. Select the authentication mode on the drop-down list of Authentication Mode.
6. Click OK.

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Figure 15-9 Set Authentication Modes for Persons

7. Optional: Select person(s) on the Person Authentication mode page, and then click Apply to
apply the person authentication mode to the device.

Note
Person authentication has higher priority than other authentication mode. When the access
control device has been configured person authentication mode, the person should
authenticate on this device via person authentication mode.

15.5.7 Configure Relay for Elevator Controller

For elevator controller, you can manage the relationship between the floor and the relay and
configure the floor's relay type. Different relay type can implement different functions. By
configuring the relationship between the floor and the relay, you can assign different functions to
the elevator and control the elevator.

Configure Relationship between Relay and Floor

You can assign different relay types to the target floors, and each floor can be assigned with 3
relay types. By this way, you can call the elevator, and assign the operations for different floors.
Before You Start
Add the elevator controller to the client.
Steps
1. Click Access Control → Advanced Function → Elevator Configuration to enter the Relay
Settings page.
2. Select an elevator controller on the left.
3. Select an unconfigured relay in the Unconfigured Relay panel on the right.
There are three types of relay available.

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Button
Control the validity for buttons of each floor.

Note
represents button relay.

Call Elevator
Control to call the elevator to go to the specified floor by indoor station or outdoor station.

Note
represents the call elevator relay.

Auto
Control to press the button when the user swipes card inside the elevator. The button of the
floor will be pressed automatically according to the user's permission.

Note
represents the auto button relay.

Example
Take the following picture as an example. In the number 1-2, 1 represents the distributed
elevator controller number, 2 represents the relay, and the icon represents the relay type.
You can change the relay type. For details, refer to Configure Relay Type.

Figure 15-10 Relay

4. Configure the relationship between the relays and the floors.
– Drag the unconfigured relay from the Unconfigured Relay panel to the target floor in the
Floor List panel.
– Drag the relay from the Floor List panel to the Unconfigured Relay panel.
– Drag the relay from one floor to another floor in the Floor List panel. If the target floor has
already configured with a relay of the same type as the dragged one, it will replace the
existed one of the same type.

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Figure 15-11 Relationship between Relay and Floor

Note
● An elevator controller can link to up to 24 distributed elevator controllers. A distributed
elevator controller can link up to 16 relays.
● By default, the relay total amount is the added floor number *3 (three types of relay).
● Up to 3 types of relay can be dragged to one floor.
● If you change the floor number in the door group management, all relays in the Relay Settings
interface will restore to the default settings.

5. Click Save to apply the settings to the selected elevator controller.

Configure Relay Type

To implement different functions, you can configure different relay type, including: button relay,
call elevator relay and auto button relay. Different relay type can implement different functions.
The button relay is to control the validity for buttons of each floor.. The call elevator relay is to call
the elevator to the specified floor by indoor station or outdoor station. The auto button relay is to
control to press the button when the user swipes card inside the elevator, the button of the floor
will be pressed automatically according to the user's permission.
Steps
1. Click Access Control → Advanced Function → Elevator Configuration to enter the Relay
Settings page.
2. Select an elevator controller on the left of the page.
3. Click Relay Type Settings to open the Relay Type Settings window.

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Note
● All relays in the Relay Type Settings window are unconfigured relays.
● Three types of relay are available: represents the button relay, represents the call
elevator relay, and represents the auto button relay.

4. Drag the relay from one relay type panel to the target one.

Figure 15-12 Configure Relay Type

5. Click OK.

15.5.8 Configure First Person In

You can set multiple first persons for one access control point. After the first person is authorized,
it allows multiple persons access the door or other authentication actions.
Before You Start
● Add access control device to the client, and make sure the device supports the first person in
function.
● Add person and assign access authorization to designed person. For details, refer to Person

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Management and Set Access Group to Assign Access Authorization to Persons.

Steps
1. Click Access Control → Advanced Function → First Person In to enter the First Person In page.
2. Select an access control device in the list on the left panel.
3. Select the current mode as Enable Remaining Open after First Person, Disable Remaining Open
after First Person, or Authorization by First Person from the drop-down list for each access
control point of the selected device.
Enable Remaining Open after First Person
The door remains open for the configured time duration after the first person is authorized
until the remain open duration ends. If you select this mode, you should set the consecutive
authentication times and interval of consecutive authentication.

Note
The remain open duration should be between 0 and 1440 minutes. By default, the remain
open duration is 10 minutes.

Disable Remaining Open after First Person

Disable the function of first person in, namely normal authentication.
Authorization by First Person
All authentications (except for the authentications of super card, super password, duress card,
and duress code) are allowed only after the first person authorization.

Note
You can authenticate by the first person again to disable the first person mode.

4. Click Add on the First Person List panel.

5. Select person(s) in the left list and the person(s) will be add to the selected persons as the first
person(s) of the doors.
The added first person(s) will list in the First Person List
6. Optional: Select a first person from the list and click Delete to remove the person from the first
person list.
7. Click Save.

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15.5.9 Configure Anti-Passback

The anti-passback feature is designed to minimizes the misuse or fraudulent use of access
credentials such as passing back card to an unauthorized person, or tailed access. The
anti-passback function establishes a specific sequence in which access credentials must be used in
order to grant access. You can set the sequence according to the actual path via the client and if
the person uses the credential in wrong sequence, you can also reset the anti-password records.
Before You Start
Add access control device to the client, and enable the anti-passing back function of the access
control device.
Steps

Note
Either the anti-passing back or multi-door interlocking function can be configured for an access
control device at the same time. For the configuration of multi-door interlocking, refer to
Configure Multi-door Interlocking.

1. Click Access Control → Advanced Function → Anti-Passback to enter the Anti-Passpack Settings
page.
2. Select an access control device on the left panel.
3. Select a card reader as the beginning of the path in the First Card Reader field.
4. Click of the selected first card reader in the Card Reader Afterward column to open the
select card reader dialog.
5. Select the afterward card readers for the first card reader.

Note
Up to four afterward card readers can be added as afterward card readers for one card reader.

6. Click OK in the dialog to save the selections.

7. Click Save in the Anti-Passback Settings page to save the settings and take effect.
Example
Set Card Swiping Path: If you select Reader In_01 as the beginning, and select Reader In_02,
Reader Out_04 as the linked card readers. Then you can only get through the access control
point by swiping the card in the order as Reader In_01, Reader In_02 and Reader Out_04.
8. Click Reset Anti-Passback and select the person(s) to delete the related anti-passback records
about the person(s) on the device.

Note
This function should be supported by the device.

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15.5.10 Configure Cross-Controller Anti-Passback

You can set anti-passback for card readers in multiple access control devices. You should swipe the
card according to the configured swiping card route. And only one person could pass the access
control point after swiping the card. You can configure area anti-passback rules or route
anti-passback rules for different scenarios.

Note
It should be supported by the device.

Configure Route Anti-Passback Based on Card

The route anti-passback depends on the card swiping route. You should set the first card reader
and the card readers afterwards. It will judge the anti-passback according to the entrance and exit
records on the card.
Perform this task if you need to configure route anti-passback and judge the anti-passback
according to the entrance and exit records on the card.
Steps

Note
It supports M1 card at present and the sector cannot be encrypted. For details about sector
encryption, refers to Enable M1 Card Encryption.

1. Click Access Control → Advanced Function → Cross-Controller Anti-Passback to enter the

cross-controller Anti-Passback configuration page.
2. Check Enable Cross-Controller Anti-Passback to enable the function.
3. Select Based on Card as the anti-passback mode.
4. Select Route Anti-Passback as the rule.
5. Set the sector ID.
6. Click Select Access Controller to select a device for anti-passback.

Note
Up to 64 devices with anti-passback function can be added.

7. Set the first card reader and after card readers.

1) In the Card Reader area, click the icon on the left of the card reader column to set it as the
first card reader.

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Figure 15-13 Select First Card

The icon will turn to .
2) Click the card reader afterward input field to select the card readers afterward in the pop-up
window.

Note
● Up to 16 card readers afterward can be added for each card reader.
● The displayed card readers in the card reader afterward input field should be in
authentication order.

3) Check the checkbox in the Enable Anti-Passback column to enable the Anti-Passback
function.
8. Click Save.

Configure Route Anti-Passback Based on Network

The route anti-passback depends on the card swiping route. You should set the first card reader
and the card readers afterwards. It will authenticate the anti-passback according to the entrance
and exit information stored on the card reader.
Perform this task if you need to configure route anti-passback and authentice the anti-passback
result according to the entrance and exit information stored on the card reader.
Steps
1. Click Access Control → Advanced Function → Cross-Controller Anti-Passback to enter the
cross-controller anti-passback configuration page.
2. Check Enable Cross-Controller Anti-Passback to enable the function.
3. Select Based on Network as the anti-passback mode.
4. Select Route Anti-Passback as the rule.
5. Select a server in the drop-down list for judging the anti-passback.

Note
● You can click Delete Card Swiping Record and select the card in the pop-up window to delete
the card swiping information in all devices.
● Up to 5000 cards' swiping records can be stored in the selected server.

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6. Click Select Access Controller to select a device for anti-passback.

Note
Up to 64 devices with anti-passback function can be added.

7. Set the first card reader and after card readers.

1) In the Card Reader area, click the icon on the left of the card reader column to set it as the
first card reader.

Figure 15-14 Select First Card

The icon will turn to .
2) Click the card reader afterward input field to select the card readers afterward in the pop-up
window.

Note
● Up to 16 card readers afterward can be added for each card reader.
● The displayed card readers in the card reader afterward input field should be in
authentication order.

3) Check the checkbox in the Enable Anti-Passback column to enable the anti-passback
function.
8. Click Save.

Configure Area Anti-Passback Based on Card

You can set the entrance card reader and the exit card reader only for entering and exiting,
without setting the first card reader and the card readers afterwards. It will judge the
anti-passback according to the entrance and exit records on the card.
Perform this task if you need to configure area anti-passback and judge the anti-passback
according to the entrance and exit records on the card.

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Steps

Note
It supports M1 card at present and the sector cannot be encrypted. For details about sector
encryption, refers to Enable M1 Card Encryption.

1. Click Access Control → Advanced Function → Cross-Controller Anti-Passback to enter the

cross-controller anti-passback configuration page.
2. Check Enable Cross-Controller Anti-Passback to enable the function.
3. Select Based on Card as the anti-passback mode.
4. Select Area Anti-Passback as the rule.
5. Set the sector ID.
6. Click Select Access Controller to select a device for anti-passback.

Note
Up to 64 devices with anti-passback function can be added.

7. In the Card Reader area, check the checkboxes in the Enable Anti-Passback column to select the
entrance card reader and the exit card reader.

Note
Up to one entrance carder and one exit card reader should be checked.

8. Click Save.

Configure Area Anti-Passback Based on Network

You can set the entrance card reader and the exit card reader only for entering and exiting,
without setting the first card reader and the card readers afterwards. It will authenticate the
anti-passback according to the entrance and exit information on the card reader.
Perform this task if you need to configure areaanti-passback and judge the anti-passback
according to the entrance and exit information stored on the card reader.
Steps
1. Click Access Control → Advanced Function → Cross-Controller Anti-Passback to enter the
cross-controller anti-passback configuration page.
2. Check Enable Cross-Controller Anti-Passback to enable the function.
3. Select Based on Network as the anti-passback mode.
4. Select AreaAnti-Passback as the rule.
5. Select a server in the drop-down list for judging the anti-passback.

Note
● You can click Delete Card Swiping Record and select the card in the pop-up window to delete

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the card swiping information in all devices.

● Up to 5000 cards' swiping records can be stored in the selected server.

6. Click Select Access Controller to select a device for anti-passback.

Note
Up to 64 devices with anti-passback function can be added.

7. In the Card Reader area, check the checkboxes in the Enable Anti-Passback column to select the
entrance card reader and the exit card reader.

Note
Up to one entrance carder and one exit card reader should be checked.

8. Click Save.

15.5.11 Configure Multi-door Interlocking

You can set the multi-door interlocking between multiple doors of the same access control device.
To open one of the doors, other doors must keep closed. That means in the interlocking combined
door group, up to one door can be opened at the same time.
Before You Start
Add access control device to the client, and make sure the device supports the multi-door
interlocking function.
Steps

Note
● Multi-door Interlocking function is only supported by the access control device which has
more than one access control points (doors).
● Either the anti-passing back or multi-door interlocking function can be configured for an
access control device at the same time. For the configuration of anti-passing back function,
refer to Configure Anti-Passback.

1. Click Access Control → Advanced Function → Multi-door Interlocking.

2. Select an access control device on the left panel.
3. Click Add on the Multi-door Interlocking List panel to open Add Access Control Point to open the
Add window.
4. Select at least two access control points(doors) from the list.

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Note
Up to four doors can be added in one multi-door interlocking combination.

5. Click OK to add the selected access control point(s) for interlocking.

The configured multi-door interlocking combination will list on the Multi-door Interlocking List
panel.
6. Optional: Select an added multi-door interlocking combination from the list and click Delete to
delete the combination.
7. Click Apply to apply the settings to the access control device.

15.5.12 Configure Authentication Code

You can configure authentication code on the client. And after that, you can open door by entering
authentication code when you forget to bring the card with you.
Before You Start
Add access control device to the client, and make sure the device supports authentication code as
the authentication mode.
Steps
1. Click Access Control → Advanced Function → Authentication Code to enter the authentication
code configuration page.
2. Select an access control device in the list of Controller List panel.
All the applied cards and persons will display on the Card List panel.

Note
For setting and applying the permissions to the device, refer to Set Access Group to Assign
Access Authorization to Persons.
3. Click the field of each card in the Authentication Code column to enter the authentication code.

Note
The authentication code should contain 4 to 8 digits.

4. Click Save at the upper-right corner of Authentication Code page to save the settings.
The authentication code function of the card will be enabled automatically.
What to do next
You should set the card reader authentication mode of access control device as
Card/Authentication Code. Refer to Configure Card Reader Authentication Mode and Schedule
for details.

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15.6 Configure Other Parameters

After adding the access control device, you can set its parameters such as network parameters,
capture parameters, RS-485 parameters, Wiegand parameters, etc.

15.6.1 Set Multiple NIC Parameters

If the device supports multiple network interfaces, you can set the network parameters of these
NICs via the client, such as IP address, MAC address, port number, etc.
Before You Start
Add access control device to the client, and make sure the device supports multiple NICs.
Steps
1. Enter the Access Control module.
2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click NIC to enter Multiple NIC Settings
page.
4. Select an NIC you want to configure from the drop-down list.
5. Set its network parameters such as IP address, default gateway, subnet mask, etc.
MAC Address
A media access control address (MAC address) is a unique identifier assigned to the network
interface for communications on the physical network segment.
MTU
The maximum transmission unit (MTU) of the network interface.
6. Click Save.

15.6.2 Set Device Capture Parameters

You can configure the capture parameters of the access control device, including manual capture
and event triggered capture.

Note
● The capture function should be supported by the device.
● Before setting the capture parameters, you should set the picture storage first to define where
the event triggered pictures are saved. For details, refer to Set Picture Storage.

Set Triggered Capture Parameters

When an event occurs, the camera of the access control device can be triggered to capture
picture(s) to record what happens when the event occurs. You can view the captured pictures
when checking the event details in Event Center. Before that, you need to set the parameters for

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the capture such as number of pictures captured for one time.

Before You Start
Before setting the capture parameters, you should set the picture storage first to define where the
captured pictures are saved. For details, refer to Set Picture Storage.
Steps

Note
This function should be supported by the device

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters → Capture.
3. Select an access control device in the device list and select Linked Capture.
4. Set the picture size and quality.
5. Set the capture times once triggered which defines how many pictures will be captures for one
time.
6. If the capture times is more than 1, set the interval for each capture.
7. Click Save.

Set Manual Capture Parameters

In Status Monitoring module, you can capture a picture manually the access control device's
camera by clicking a button. Before that, you need to set the parameters for the capture such as
picture quality.
Before You Start
Before setting the capture parameters, you should set the saving path first to define where the
captured pictures are saved. For details, refer to Set File Saving Path.
Steps

Note
This function should be supported by the device

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters → Capture.
3. Select an access control device in the device list and select Manual Capture.
4. Select the resolution of the captured pictures from the drop-down list.
5. Select the picture quality as High, Medium, or Low. The higher the picture quality is, the larger
size the picture will be.
6. Click Save.

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15.6.3 Set Parameters for Face Recognition Terminal

For face recognition terminal, you can set its parameters including face picture database, QR code
authentication, etc.
Steps

Note
This function should be supported by the device.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click Face Recognition Terminal.
4. Set the parameters.

Note
These parameters displayed vary according to different device models.

COM
Select a COM port for configuration. COM1 refers to the RS-485 interface and COM2 refers to
the RS-232 interface.
Face Picture Database
select Deep Learning as the face picture database.
Authenticate by QR Code
If enabled, the device camera can scan the QR code to authenticate. By default, the function
is disabled.
Blocklist Authentication
If enabled, the device will compare the person who want to access with the persons in the
blocklist.
If matched (the person is in the blocklist), the access will be denied and the device will upload
an alarm to the client.
If mismatched (the person is not in the blocklist), the access will be granted.
Save Authenticating Face Picture
If enabled, the captured face picture when authenticating will be saved on the device.
MCU Version
View the device MCU version.
5. Click Save.

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15.6.4 Enable M1 Card Encryption

M1 card encryption can improve the security level of authentication.
Steps

Note
The function should be supported by the access control device and the card reader.

1. Enter the Access Control module.

2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click M1 Card Encryption to enter the M1
Card Encryption page.
4. Set the switch to on to enable the M1 card encryption function.
5. Set the sector ID.
The sector ID ranges from 1 to 100.
6. Click Save to save the settings.

15.6.5 Set RS-485 Parameters

You can set the access control device's RS-485 parameters including the baud rate, data bit, the
stop bit, parity type, flow control type, communication mode, work mode, and connection mode.
Before You Start
Add access control device to the client, and make sure the device supports RS-485 interface.
Steps
1. Enter the Access Control module.
2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click RS-485 to enter the RS-485 Settings
page.
4. Select the serial port number from the drop-down list to set the RS-485 parameters.
5. Set the baud rate, data bit, the stop bit, parity type, communication mode, working mode, and
connection mode in the drop-down list.

Note
When the connection mode is Connect Access Control Device, you can select Card No. or
Person ID as the output type.

6. Click Save.
● The configured parameters will be applied to the device automatically.
● When you change the working mode or connection mode, the device will reboot
automatically.

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15.6.6 Set Wiegand Parameters

You can set the access control device's Wiegand channel and the communication mode. After
setting the Wiegand parameters, the device can connect to Wiegand card reader via Wiegand
communication.
Before You Start
Add access control device to the client, and make sure the device supports Wiegand.
Steps
1. Enter the Access Control module.
2. On the navigation bar on the left, enter Advanced Function → More Parameters.
3. Select an access control device in the device list and click Wiegand to enter the Wiegand
Settings page.
4. Set the switch to on to enable the Wiegand function for the device.
5. Select the Wiegand channel No. and the communication mode from the drop-down list.

Note
If you set Communication Direction as Sending, you are required to set the Wiegand Mode as
Wiegand 26 or Wiegand 34.

6. Click Save.
● The configured parameters will be applied to the device automatically.
● After changing the communication direction, the device will reboot automatically.

15.7 Configure Linkage Actions for Access Control

You can configure different linkage actions for the event detected by the access control device.
After that, linkage actions will be triggered once the event happens. This mechanism is used for
notifying the security personnel the event, or triggering automatic access control in real time.
Two types of linkage actions are supported:
● Client Actions: When the event is detected, it will trigger the actions on the client, such as the
client making an audible warning..
● Device Actions: When the event is detected, it will trigger the actions of a specific device, such
as buzzing of a card reader and, opening/closing of a door, ..

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15.7.1 Configure Client Actions for Access Event

Even if you are far away from an access point, you can still know what happens and how urgent
the event is via the client by configuring client actions for the access event. Client actions here
refer to the actions automatically executed by the client itself, such as making an audible warning
and sending an email. Once an event is triggered, the client will notify the security personnel, so
that he/she can handle the event in time.
Before You Start
Add access control device to the client.
Steps
1. Click Event Configuration → Access Control Event.
The added access control devices will display in the device list.
2. Select a resource (including device, alarm input, door/elevator, and card reader) from the
device list.
The event types which the selected resource supports appear.
3. Select the event(s) and click Edit Priority to define the priority for the event(s), which can be
used to filter events in the Event Center.
4. Set the linkage actions of the event.
1) Select the event(s) and click Edit Linkage to set the client actions when the event(s) are
triggered.
Audible Warning
The client software gives an audible warning when the event is triggered. You can select
alarm sound for the audible warning.

Note
For details about setting the alarm sound, refer to Set Alarm Sound.

Send Email
Send an email notification about the event to one or more receivers.
For details about setting email parameters, refer to Set Email Parameters.
Pop-up Window
Pop-up a window to display the event information (including event details, the
event-related video footage, the event-related picture) on the software client when the
event is triggered.
Display on Map
When the event source is added as a hot spot on the map, the hot spot will be displayed
with red number (indicates the number of events, and the maximum number is 10) aside
when the event is triggered, which helps the security personnel to view the location of the
event.
You can also click the hot spot to view the event details and the live video of the linked
camera.

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Linked Camera
Link the selected camera to capture a picture when the access event is triggered.
Select the camera in the drop-down list.
2) Click OK.
5. Enable the event so that when the event is detected, event will be sent to the client and the
linkage actions will be triggered.
6. Optional: Click Copy to to copy the event settings to other access control device, alarm input,
door/elevator, or card reader.

15.7.2 Configure Device Actions for Access Event

You can set the access control device's linkage actions for the access control device's triggered
event. After that, when an event is triggered, it can trigger the alarm output, buzzer on access
controller, and other actions.
Steps

Note
The linkage actions should be supported by the device.

1. Click Access Control → Linkage Configuration.

2. Select the access control device from the list on the left.
3. Click Add to add a new linkage.
4. Select Event Linkage as the event source.
5. select the event type and detailed event to set the linkage.
6. In the Linkage Target area, set the property target to enable this action.

Buzzer on Controller
The audible warning of access control device will be triggered.
Capture
An event-related picture will be captured when the selected event happens.
Recording
An event-related picture will be captured when the selected event happens.

Note
The device should support recording.

Buzzer on Reader
The audible warning of card reader will be triggered.

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Alarm Output
The alarm output will be triggered for notification when the selected event happens
Alarm Input
Arm or disarm the alarm input.

Note
The device should support alarm input function.

Access Point
The door status of open, close, remain open, or remain close will be triggered.

Note
The target door and the source door cannot be the same one.

Audio Play
The audio prompt will be triggered. And the select audio index related audio content will be
played according to the configured play mode.

7. Click Save.
8. Optional: After adding the device linkage, you can do one or more of the followings:
Edit Linkage Settings Select the configured linkage settings in the device list and you can
edit its event source parameters, including event source and linkage
target.

Delete Linkage Select the configured linkage settings in the device list and click
Settings Delete to delete it.

15.7.3 Configure Device Actions for Card Swiping

You enable access control device's linkage actions (such as disarming a zone and triggering audio
prompt) for the swiping of a specific card, In this way, you can monitor the card holder's behaviors
and whereabouts.
Steps

Note
It should be supported by the device.

1. Click Access Control → Linkage Configuration.

2. Select the access control device from the list on the left.

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3. Click Add to add a new linkage.

4. Select Card Linkage as the event source.
5. Enter the card number or select the card from the drop-down list.
6. Select the card reader where the card swipes.
7. In the Linkage Target area, set the property target to enable this action.
Buzzer on Controller
The audible warning of access control device will be triggered.
Buzzer on Reader
The audible warning of card reader will be triggered.
Capture
An event-related picture will be captured when the selected event happens.

Recording
An event-related picture will be captured when the selected event happens.

Note
The device should support recording.

Alarm Output
The alarm output will be triggered for notification.
Alarm Input
Arm or disarm the alarm input.

Note
The device should support alarm input function.

Access Point
The door status of open, close, remain open, or remain closed will be triggered.
Audio Play
The audio prompt will be triggered. And the select audio index related audio content will be
played according to the configured play mode.
8. Click Save.
When the card (configured in Step 5) swipes on the card reader (configured in Step 6), it can
trigger the linked actions (configured in step 7).
9. Optional: After adding the device linkage, you can do one or more of the followings:
Delete Linkage Select the configured linkage settings in the device list and click
Settings Delete to delete it.

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Edit Linkage Settings Select the configured linkage settings in the device list and you can
edit its event source parameters, including event source and linkage
target.

15.7.4 Configure Device Actions for Person ID

You can set the access control device's linkage actions for the specified person ID. When access
control device detects the specified person ID, it can trigger the alarm output, buzzer on card
reader, and other actions, so as to implement special monitoring on the specified person.
Steps

Note
It should be supported by the device.

1. Click Access Control → Linkage Configuration.

2. Select the access control device from the list on the left.
3. Click Add to add a new linkage.
4. Select Person Linkage as the event source.
5. Enter the employee number or select the person from the drop-down list.
6. Select the card reader where the card swipes.
7. In the Linkage Target area, set the property target to enable this action.
Buzzer on Controller
The audible warning of access control device will be triggered.
Buzzer on Reader
The audible warning of card reader will be triggered.
Capture
An event-related picture will be captured when the selected event happens.

Recording
An event-related picture will be captured when the selected event happens.

Note
The device should support recording.

Alarm Output
The alarm output will be triggered for notification.
Alarm Input

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Arm or disarm the alarm input.

Note
The device should support zone function.

Access Point
The door status of open, close, remain open, or remain closed will be triggered.
Audio Play
The audio prompt will be triggered. And the select audio index related audio content will be
played according to the configured play mode.
8. Click Save.
9. Optional: After adding the device linkage, you can do one or more of the followings:
Delete Linkage Select the configured linkage settings in the device list and click
Settings Delete to delete it.

Edit Linkage Settings Select the configured linkage settings in the device list and you can
edit its event source parameters, including event source and linkage
target.

15.8 Door/Elevator Control

In Monitoring module, you can view the real-time status of the doors or elevators managed by the
added access control device. You can also control the doors and elevators such as open/close the
door, or remain the door open/closed via the client remotely. The real-time access event are
displayed in this module. You can view the access details and person details.

Note
For the user with door/elevator control permission, the user can enter the Monitoring module and
control the door/elevator. Or the icons used for control will not show. For setting the user
permission, refer to Add User.

15.8.1 Control Door Status

You can control the status for the door(s), including unlock door, locking door, remaining the door
unlock, remaining the door locked, remain all unlocked, etc.
Before You Start
● Add person and assign access authorization to designed person, and person will have the access
authorization to the access points (doors). For details, refer to Person Management and Set

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Access Group to Assign Access Authorization to Persons.

● Make sure the operation user has the permission of the access points (doors). For details, refer
to Add User.
Steps
1. Click Monitoring to enter the status monitoring page.
2. Select an access point group on the upper-right corner.

Note
For managing the access point group, refer to Group Management.

The doors in the selected access control group will display.

3. Click a door icon to select a door, or press Ctrl and select multiple doors.

Note
For Remain All Unlocked and Remain All Locked, ignore this step.

4. Click the following buttons to control the door.

Unlock Door
When the door is locked, unlock it and it will be open for once. After the open duration, the
door will be closed and locked again automatically.
Lock Door
When the door is unlocked, lock it and it will be closed. The person who has the access
authorization can access the door with credentials.
Remain Unlocked
The door will be unlocked (no matter closed or open). All the persons can access the door
with no credentials required.
Remain Locked
The door will be closed and locked. No person can access the door even if he/she has the
authorized credentials, except the super users.
Remain All Unlocked
All doors in the group will be unlocked (no matter closed or open). All the persons can access
the doors with no credentials required.
Remain All Locked
All doors in the group will be closed and locked. No person can access the doors even if
he/she has the authorized credentials, except the super users.
Capture
Capture a picture manually.

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Note
The Capture button is available when the device supports capture function. The picture is
saved in the PC running the client. For setting the saving path, refer to Set File Saving Path.

Remotely Unlocking Door Station

When the group includes door stations, you can check Lock1 or Lock2, then click Unlock Door
to unlock the door station.

Note
By default, Lock1 is checked for door stations.

Refresh Status
Click Refresh Status to get the door's newest status.

Result
The icon of the doors will change in real-time according to the operation if the operation is
succeeded.

15.8.2 Control Elevator Status

You can control the elevator status of the added elevator controller, including opening elevator's
door, controlled, free, calling elevator, etc.
Before You Start
● Add person and assign access authorization to designed person, and person will have the access
authorization to the access points (floors). For details, refer to Person Management and Set
Access Group to Assign Access Authorization to Persons.
● Make sure the operation user has the permission of the access points (floors). For details, refer
to Add User.
Steps

Note
● You can control the elevator via the current client if it is not armed by other client. The
elevator cannot be controlled by other client software if the elevator status changes.
● Only one client software can control the elevator at one time.
● The client which has controlled the elevator can receive the alarm information and view the
elevator real-time status.

1. Click Monitoring to enter the status monitoring page.

2. Select an access point group on the upper-right corner.

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Note
For managing the access point group, refer to Group Management.

The elevators in the selected access point group will display.

3. Click a door icon to select an elevator.
4. Click the following buttons to control the elevator.
Open Door
When the elevator's door is closed, open it. After the open duration, the door will be closed
again automatically.
Controlled
You should swipe the card before pressing the target floor button. And the elevator can go to
the target floor.
Free
The selected floor's button in the elevator will be valid all the time.
Disabled
The selected floor's button in the elevator will be invalid and you cannot go to the target
floor.
Result
The icon of the doors will change in real-time according to the operation if the operation is
succeeded.

15.8.3 Check Real-Time Access Records

The real-time access records can be displayed in the client, including card swiping records, face
recognition records, skin-surface temperature information, etc. Also, you can view the person
information and view the picture captured during access.
Before You Start
You have added person(s) and access control device(s) to the client. For details, refer to Person
Management and Add Device.
Steps
1. Click Monitoring to enter the Monitoring module.
Real-time access records are displayed on the bottom of the page. You can view record details,
including card No., person name, event time, door location, temperature, authentication type
etc.

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Figure 15-15 Real-time Access Records

Note
You can right click the column name of access event table to show or hide the column according
to actual needs.

2. Filter events.
1) In the upper-right corner, select an access point group from the drop-down list to show the
real time access records of the selected group.
2) Check the event type.
3) Optional: Check Show Latest Event to view the latest access record.
3. Optional: View event records and perform more operations.
Enable Abnormal Check Enable Abnormal Temperature Prompt to enable abnormal
Temperature Prompt skin-surface temperature prompt.
When enabled, if there is abnormal temperature information, an
Abnormal Temperature window pops up when you enter Monitoring
module, displaying person's picture, skin-surface temperature, card
No., person name, etc.

View Pictures Click an event to view person pictures (including captured picture and
profile).
In Linked Capture Picture field, you can double click the captured
picture to view an enlarged picture.

View Event Details Click to view monitoring details (including person's detailed
information and the captured picture).
In the pop-up window, you can click to view monitoring details in
full screen.

Customize Column Click Customize Column Display to customize the columns to be

Display displayed.

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Chapter 16 Time and Attendance

The Time and Attendance module provides multiple functionalities to track and monitor when
employees start and stop work, and full control of employees working hours such as late arrivals,
early departures, time taken on breaks and absenteeism.

Note
In this section, we introduce the configurations before you can getting the attendance reports. The
access records recorded after these configurations will be calculated in the statistics.

16.1 Flow Chart

Figure 16-1 Flow Chart of Time and Attendance

● Add Access Control Device: You can add access control devices on the client. For more details,
refer to Add Device.
● Configure Person Information: You should add person information to the client before
configuring time and attendance parameters for them. For more details, refer to Person
Management.

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● Set Weekend: You can select one or more days as the weekends according to actual
requirements on the client. For more details, refer to Set Weekend.
● Configure Authentication Mode: You can configure authentication mode such as card,
fingerprint, face, etc. For more details, refer to Configure Authentication Mode.Configure
Overtime Parameters: You can configure the overtime parameters for workday and weekend,
including overtime level, work hour rate, etc. For more details, refer to Configure Overtime
Parameters.
● Configure Attendance Check Point: You can set the card reader(s) of the access point as the
attendance check point on the client. For more details, refer to Configure Overtime
Parameters.
● Configure Holiday: You can add the holiday during which the check-in or check-out will not be
recorded on the client. For more details, refer to Configure Holiday.
● Configure Leave Type: You can customize the leave type according to actual needs. For more
details, refer to Configure Leave Type.
● Add Timetable: You can add general timetable and flexible timetable for employees on the
client according to actual needs. For more details, refer to Add Flexible Timetable and Add
General Timetable.
● Add Shift: You can add shift for employees including setting shift periods and the effective
attendance time. For more details, refer to Add Shift.
● Manage Shift Schedule: You can set department schedule, person schedule, and temporary
schedule on the client. For more details, refer to Manage Shift Schedule.
● Calculate Attendance Data: The client can calculate the attendance data automatically or you
can manually calculate the attendance data. For more details, refer to Calculate Attendance
Data.
● Attendance Records: You can search and view the employee's attendance records on the client,
including attendance time, attendance status, check point, etc. For more details, refer to Get an
Overview of Employees' Attendance Data.
● Attendance Report: The client supports generating attendance reports to view the employees'
attendance results. Also, you can pre-define the report content and it can send the report
automatically to you via email. For more details, refer to Generate Instant Report and Send
Report Regularly.

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16.2 Configure Attendance Parameters

You can configure the attendance parameters, including the general rule, overtime parameters,
attendance check point, holiday, leave type, etc.

16.2.1 Set Weekend

The days of weekends may vary in different countries and regions. The client provides weekends
definition function. You can select one or more days as the weekends according to actual
requirements, and set different attendance rules for weekends from workdays.
Steps

Note
The parameters configured here will be set as default for the newly added time period. It will
not affect the existed one(s).

1. Enter Time & Attendance module.

2. Click Attendance Settings → General Rule.
3. Select the day(s) as weekend, such as Saturday and Sunday.
4. Click Save.

16.2.2 Configure Authentication Mode

The client supports configuring authentication modes, including card, fingerprint, face, card or
fingerprint, etc. After setting authentication mode, you can get device events of the configured
authentication mode via the client and the client will calculate attendance data of the configured
authentication mode.
Click Attendance Settings → General Rule.

On the Authentication Mode area, select the authentication mode from the drop-down list.

Note
● This selected authentication mode should be supported by device.
● After setting authentication mode, you can only get attendance records of the configured
authentication mode and calculate attendance data of the configured authentication mode.

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16.2.3 Configure Overtime Parameters

You can configure the overtime parameters for workday and weekend, including overtime level,
work hour rate, attendance status for overtime, etc.
Steps
1. Click Time & Attendance → Attendance Settings → Overtime.
2. Set required information.
Overtime Level for Workday
When you work for a certain period after end-work time on workday, you will reach different
overtime level: overtime level 1, overtime level 2 and overtime level 3. You can set different
work hour rate for three overtime levels, respectively.
Work Hour Rate
Work Hour Rate is used to calculate work hours by multiplying it by overtime. When you work
for a certain period after end-work time on workday, you will reach different overtime level.
You can set different work hour rates (1-10, can be a decimal) for three overtime levels. For
example, your valid overtime is one hour (in overtime level 1), and the work hour rate of
overtime level 1 is set as 2, then the work hours in the period will be calculated as 2 hours.
Overtime Rule for Weekend
You can enable overtime rule for weekend and set calculation mode.
3. Click Save.

16.2.4 Configure Attendance Check Point

You can set the card reader(s) of the access control device as the attendance check point(s), so
that the authentication on the card readers will be recorded for attendance.
Before You Start
● You have added access control device(s). For details, refer to Add Device.
● You have enabled T&A Status. For details, refer to Add General Timetable.

By default, all card readers of the added access control devices are set as start/end-work check
points. If you need to edit check point function of card reader(s), you can perform the following
operations.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Settings → Attendance Check Point to enter the attendance check point
settings page.
3. Set Set All Card Readers as Check Points switch to off.
4. Check the desired card reader(s) as attendance check point(s) in the list below.

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5. Set check point function as Start/End-Work, Start-Work or End-Work.

Note
When selecting Start-Work or End-Work, the attendance status uploaded from the device will
be decided by the check point function you set here.

Start-Work
Attendance status uploaded from the device will all be calculated as Check-in.
End-Work
Attendance status uploaded from the device will all be calculated as Check-out.
Start/End-Work
Attendance status will be calculated as Check in/out according to the actual attendance
status on the device.
6. Click Set as Check Point.
The configured attendance check point(s) are displayed on the right list.
7. Optional: After setting attendance check points, and perform the following operations.
Edit Check Point Check one attendance check point, click Edit to edit its information
including name, check point function, etc.
Check two or more attendance check points, click Edit to batch edit
check point function, enter remark, etc.

Delete Check Point Check one or more check points, and click Delete to delete it/them.

16.2.5 Configure Holiday

You can add the holiday during which the check-in or check-out will not be recorded.

Add Regular Holiday

You can configure a holiday which will take effect annually on regular days during the effective
period, such as New Year's Day, Independence Day, Christmas Day, etc.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Settings → Holiday to enter the Holiday Settings page.
3. Check Regular Holiday as holiday type.
4. Custom a name for the holiday.
5. Set the first day of the holiday.
6. Enter the number of the holiday days.
7. Set the attendance status if the employee works on holiday.

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8. Optional: Check Repeat Annually to make this holiday setting effective every year.
9. Click OK.
The added holiday will display in the holiday list and calendar.
If the date is selected as different holidays, it will be recorded as the first-added holiday.
10. Optional: After adding the holiday, perform one of the following operations.
Edit Holiday Click to edit the holiday information.

Delete Holiday Select one or more added holidays, and click Delete to delete the
holiday(s) from the holiday list.

Add Irregular Holiday

You can configure a holiday which will take effect annually on irregular days during the effective
period, such as Bank Holiday.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Settings → Holiday to enter the Holiday Settings page.
3. Click Add to open the Add Holiday page.
4. Check Irregular Holiday as holiday type.
5. Custom a name for the holiday.
6. Set the start date of the holiday.
Example
If you want to set the forth Thursday in November, 2019 as the Thanksgiving Day holiday, you
should select 2019, November, 4th, and Thursday from the four drop-down lists.
7. Enter the number of the holiday days.
8. Set the attendance status if the employee works on holiday.
9. Optional: Check Repeat Annually to make this holiday setting effective every year
10. Click OK.
The added holiday will display in the holiday list and calendar.
If the date is selected as different holidays, it will be recorded as the first-added holiday.
11. Optional: After adding the holiday, perform one of the following operations.
Edit Holiday Click to edit the holiday information.

Delete Holiday Select one or more added holidays, and click Delete to delete the
holiday(s) from the holiday list.

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16.2.6 Configure Leave Type

You can customize the leave type (major leave type and minor leave type) according to actual
needs. You can also edit or delete the leave type.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Settings → Leave Type to enter the Leave Type Settings page.
3. Click Add on the left to add a major leave type.
4. Optional: Perform one of the following operations for major leave type.
Edit Move the cursor over the major leave type and click to edit the
major leave type.

Delete Select one major leave type and click Delete on the left to delete the
major leave type.

5. Click Add on the right to add a minor leave type.

6. Optional: Perform one of the following operations for minor leave type.
Edit Move the cursor over the minor leave type and click to edit the
minor leave type.

Delete Select one or multiple major leave types and click Delete on the right
to delete the selected minor leave type(s).

16.2.7 Synchronize Authentication Record to Third-Party Database

The attendance data recorded on the client can be used by other system for calculation or some
other operations. You can enable synchronization function to apply the authentication record
from the client to the third-party database automatically.
Steps
1. Enter Time & Attendance module.
2. Click Attendance Settings → Third-Party Database.
3. Set Apply to Database switch to on to enable synchronization function.
4. Select database Type as SQLServer or MySQL.

Note
● Supported versions：SQLServer 2008, MySQL V5.7.26.
● You should set the field type of the database type as varchar.
● If you select MySQL, you should import the configuration file (libmysql.dll) from local PC.

5. Set the other required parameters of the third-party database, including server IP address, port
No., database name, user name and password.

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Note
The default port No. of the selected database type is displayed automatically. You can enter a
number ranging from 1 to 65535 to customize the port No if needed.

6. Set table parameters of database according to the actual configuration.

1) Enter the table name of the third-party database.
2) Set the mapped table fields between the client and the third-party database.
7. Click Save to test whether database can be connected and save the settings for the successful
connection.
● The attendance data will be written to the third-party database.
● During synchronization, if the client disconnects with the third-party database, the client will
start reconnection every 30 mins. After being reconnected, the client will synchronize the
data recorded during the disconnected time period to the third-party database.

16.2.8 Configure Attendance Calculation Accuracy

To calculate the attendance data accurately, you can set the attendance calculation accuracy for
different attendance items, including the minimum unit for attendance calculation and round-off
control rule. For example, you can set the minimum unit as 1 hour for leave duration, and set the
round-off control rule as round up.
Steps
1. Enter the Time and Attendance module.
2. Click Attendance Settings → General Rule.
3. In the Advanced Function area, set the minimum units (including min, Hour(s) and Workday) for
different statistic items.
4. Set the round-off control rules (including Round Down, Round Off and Round Up) for different
statistic items.
5. Set the Display Format as MM or HH:MM.
6. Click Save.
Example
Set the minimum unit as 1 hour and the round-off control rule as round down for overtime
duration, and if the overtime duration is less than 1 hour, it will be calculated as 0. If the overtime
duration is 1.5 hour, it will be calculated as 1 hour.

16.2.9 Configure Break Time

You can add break time and set start time, end time, duration, calculation mode and other
parameters for the break. The added break time can also be edited or deleted.
Steps
1. Click Time & Attendance → Timetable → Break Time.
The added break time is displayed in the list.

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2. Click Break Time Settings to enter Break Time Settings window.

3. Click Add.
4. Enter a name for the break time.
5. Set related parameters for the break time.
Start Time / End Time
Set the time when the break starts and ends.
No Earlier Than / No Later Than
Set the earliest swiping time for starting break and the latest swiping time for ending break.
Break Duration
The duration from start time to end time of the break.
Calculation
Auto Deduct
The break duration will be calculated according to the time you set.
Must Check
The break duration will be calculated and excluded from work hours according to actual
check-in and check-out time.
Return from Break Early for
The actual check-in and check-out time does not exceed the break time, and can be
marked as normal work or work overtime.
Return from Break Late for
The actual check-in and check-out time exceeds the break time, and can be marked as
late, absent or early leave.
Calculated by
Each Check in/out: Each check-in time and check-out time is valid and the sum of all
periods between adjacent check-in and check-out time will be recorded as the break
time duration.
First In & Last Out: The first check-in time is recorded as start break time and the last
check-out time is recorded as the end break time.
Enable T&A Status
Set Enable T&A Status switch to on to calculate the actual break time according to
attendance status on the device.

Note
This function should be supported by the device.

Valid Authentication Interval

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During the valid authentication interval, person swiping card for several times will only
be calculated as once when calculating attendance data.

6. Click Save to save the settings.

7. Optional: Click Add to continue adding break time.

16.3 Add Flexible Timetable

On the timetable page, you can add flexible timetable for employees, which does not requires the
check-in/out time but requires the staffs' working time (from the start time you set) is equal or
greater than the predefined work hours.
Steps
1. Click Time and Attendance → Timetable to enter the timetable settings page.
2. Click Add to enter add timetable page.
3. Create a name for the timetable.

Note
You can click the color icon beside the name to customize the color for the valid timetable on
the time bar.

4. Select the timetable type as flexible.

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Figure 16-2 Add Flexible Timetable

5. Select calculation method.

First In & Last Out
The first check-in time is recorded as start work time and the last check-out time is recorded
as the end-work time.
Each Check-In/Out
Each check-in time and check-out time is valid and the sum of all periods between adjacent
check-in and check-out time will be recorded as the valid working duration.
You need to set Valid Authentication Interval for this calculation method. For example, if the
interval between card swiping of the same card is less than the set value, the card swiping is
invalid.
6. Optional: Enable Enable T&A Status to calculate according to attendance status of the device.

Note
This function should be supported by the device.

7. Optional: Enable Calculate Break Time into Attended Duration.

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Note
When enabled, break time will be calculated into the overall attendance duration. That is, the
actual attendance duration equals to the overall attendance duration (includes break time).

8. Set the related attendance time parameters as the following:

Working Hours
The employees' working hours should be equal or greater than the set value.
Start Time of Timetable
Calculate the working hours of each day from the set value.
For example, if you have set the working hours as 8 hours, and the start time of timetable as
9:00 am, and the staff A checked-in at 8:00 am and checked-out at 5:00 pm (effective working
hours are 9:00 am to 5:00 pm, totally 8 hours), the attendance result for staff A will be
calculated as normal.
9. Click Save to add the timetable.
10. Optional: Perform one or more following operations after adding timetable.
Edit Timetable Select a timetable from the list to edit related information.

Delete Timetable Select a timetable from the list and click Delete to delete it.

16.4 Add General Timetable

On the timetable page, you can add general timetable for employees, which requires the fixed
start-work time and end-work time. Also, you can set valid check-in/out time, allowable timetable
for being late and leaving early.
Steps
1. Click Time and Attendance → Timetable to enter the timetable settings page.
2. Click Add to enter add timetable page.

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Figure 16-3 Add Timetable

3. Create a name for the timetable.

Note
You can click the color icon beside the name to customize the color for the valid timetable on
the time bar in the Configuration Result area.

4. Select the timetable type as general.

5. Select calculation method.
First In & Last Out
The first check-in time is recorded as start work time and the last check-out time is recorded
as the end-work time.
Each Check-In/Out
Each check-in time and check-out time is valid and the sum of all periods between adjacent
check-in and check-out time will be recorded as the valid working duration.
You need to set Valid Authentication Interval for this calculation method. For example, if the
interval between card swiping of the same card is less than the set value, the card swiping is
invalid.

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6. Optional: Set Enable T&A Status switch to on to calculate according to attendance status of the
device.

Note
This function should be supported by the device.

7. Optional: Enable Calculate Break Time into Attended Duration.

Note
When enabled, break time will be calculated into the overall attendance duration. That is, the
actual attendance duration equals to the overall attendance duration (includes break time).

8. Optional: Enable Count Early Check-In as Overtime, then the period between your early
check-in and the official start-work time will be calculated as overtime.
9. Set the related attendance time parameters as the following:
Start/End-Work Time
Set the start-work time and end-work-time.
Valid Check-in/out Time
On the time bar, adjust the yellow bar to set the timetable during which the check-in or
check-out is valid.
Calculated as
Set the duration calculated as the actual work duration.
Late/Early Leave Allowable
Set the timetable for late or early leave.
10. Set absence related parameters.
Check-In, Late for
You can set the late time duration for the employee who has checked in but is late for work. If
the employee exceeds the required time period, his/her attendance data will be marked as
absent.
Check-Out, Early Leave for
You can set the early leave time duration for the employee who checks out earlier than the
normal leave time, and his/her attendance data will be marked as absent.
No Check-in
If the employee does not check in, his/her attendance data may be marked as absent or late.
No Check-Out
If the employee does not check out, his/her attendance data may be marked as absent or
early leave.
11. Click Save to add the timetable.

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12. Optional: Perform one or more following operations after adding timetable.
Edit Timetable Select a timetable from the list to edit related information.

Delete Timetable Select a timetable from the list and click Delete to delete it.

16.5 Add Shift

You can add shift for employees including setting shift period (day, week, month) and the effective
attendance time. According to the actual requirements, you can adding multiple timetables in one
shift for employees, which requires them to check in and check out for each timetable.
Before You Start
Add a timetable first. See Add General Timetable for details.
Steps
1. Click Time & Attendance → Shift to enter shift settings page.
2. Click Add to enter Add Shift page.
3. Enter the name for shift.
4. Select the shift period from the drop-down list.
5. Select the added timetable and click on the time bar to apply the timetable.

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Figure 16-4 Add Shift

Note
You can select more than one timetables. The start and end work time and the valid check-in
and out time in different time tables can not be overlapped.

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Figure 16-5 Add Multiple Timetables

6. Click Save.
The added shift lists on the left panel of the page. At most 64 shifts can be added.
7. Optional: Assign the shift to organization or person for a quick shift schedule.
1) Click Assign.
2) Select Organization or Person tab and check the desired organization(s) or person(s) box.
The selected organizations or persons will list on the right page.
3) Set the Expire Date for the shift schedule.
4) Set other parameters for the schedule.
Check-in Not Required
Persons in this schedule do not need to check-in when they come to work.
Check-out Not Required
Persons in this schedule do not need to check-out when they end work.
Scheduled on Holidays
On the holidays, this schedule is still effective and the persons needs to go to work
according to the schedule.
Effective for Overtime

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The persons' overtime will be recorded for this schedule.

5) Click Save to save the quick shift schedule.

16.6 Manage Shift Schedule

Shift work is an employment practice designed to make use of all 24 hours of the clock each day of
the week. The practice typically sees the day divided into shifts, set periods of time during which
different shifts perform their duties.
You can set department schedule, person schedule, and temporary schedule.

16.6.1 Set Department Schedule

You can set the shift schedule for one department, and all the persons in the department will be
assigned with the shift schedule.
Before You Start
In Time & Attendance module, the department list is the same with the organization. You should
add organization and persons in Person module first. See Person Management for details.
Steps
1. Click Time & Attendance → Shift Schedule to enter the Shift Schedule Management page.
2. Click Department Schedule to enter Department Schedule page.
3. Select the department from the organization list on the left.

Note
If Include Sub Organization is checked, when selecting the organization, its sub organizations
are selected at the same time.

4. Select the shift from the drop-down list.

5. Optional: Enable Multiple Shift Schedules and select the effective time period(s) from the
added timetables for the persons.

Note
This is only available for shift with only one timetable.
Multiple Shift Schedules
It contains more than one timetables. The person can check in/out in any of the timetables
and the attendance will be effective.
If the multiple shift schedules contains three timetables: 00:00 to 07:00, 08:00 to 15:00 and
16:00 to 23:00. The attendance of the person adopting this multiple shift schedules will be
effective in any of the three timetables. If the person checks in at 07:50, it will apply the
nearest timetable 08:00 to 15:00 to the person's attendance.

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6. Set the start date and end date.

7. Set other parameters for the schedule.
Check-in Not Required
Persons in this schedule do not need to check-in when they come to work.
Check-out Not Required
Persons in this schedule do not need to check-out when they end work.
Scheduled on Holidays
On the holidays, this schedule is still effective and the persons needs to go to work according
to the schedule.
Effective for Overtime
The persons' overtime will be recorded for this schedule.
Flexible Shift Schedule on Weekend
The person's attendance on the weekend will be recorded as overtime.
8. Click Save.

16.6.2 Set Person Schedule

You can assign the shift schedule to one or more persons. You can also view and edit the person
schedule details.
Before You Start
Add department and person in Person module. See Person Management for details.
Steps

Note
The person schedule has the higher priority than department schedule.

1. Click Time & Attendance → Shift Schedule to enter the Shift Schedule page.
2. Click Person Schedule to enter Person Schedule page.
3. Select the organization and select the person(s).
4. Select the shift from the drop-down list.
5. Optional: Enable Multiple Shift Schedules and select the effective time period(s) from the
added timetables for the persons.

Note
This is only available for shift with only one timetable.
Multiple Shift Schedules
It contains more than one timetables. The person can check in/out in any of the timetables
and the attendance will be effective.

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If the multiple shift schedules contains three timetables: 00:00 to 07:00, 08:00 to 15:00 and
16:00 to 23:00. The attendance of the person adopting this multiple shift schedules will be
effective in any of the three timetables. If the person checks in at 07:50, it will apply the
nearest timetable 08:00 to 15:00 to the person's attendance.

6. Set the start date and end date.

7. Set other parameters for the schedule.
Check-in Not Required
Persons in this schedule do not need to check-in when they come to work.
Check-out Not Required
Persons in this schedule do not need to check-out when they end work.
Scheduled on Holidays
On the holidays, this schedule is still effective and the persons needs to go to work according
to the schedule.
Effective for Overtime
The persons' overtime will be recorded for this schedule.
Flexible Shift Schedule on Weekend
The person's attendance on the weekend will be recorded as overtime.
8. Click Save.

16.6.3 Set Temporary Schedule

You can add a temporary schedule for the person and the person will be assigned with the shift
schedule temporarily. You can also view and edit the temporary schedule details.
Before You Start
Add department and person in Person module. See Person Management for details.
Steps

Note
The temporary schedule has higher priority than department schedule and person schedule.

1. Click Time & Attendance → Shift Schedule to enter the Shift Schedule Management page.
2. Click Temporary Schedule to enter Temporary Schedule page.
3. Select the organization and select the person(s).
4. Click one date or click and drag to select multiple dates for the temporary schedule.
5. Select Workday or Non-Workday from drop-down list.
If Non-Workday is selected, you need to set the following parameters.

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Calculated as
Select normal or overtime level to mark the attendance status for temporary schedule.
Timetable
Select a timetable from drop-down list.
Multiple Shift Schedule
It contains more than one timetables. The person can check in/out in any of the timetables
and the attendance will be effective.
If the multiple shift schedules contains three timetables: 00:00 to 07:00, 08:00 to 15:00 and
16:00 to 23:00. The attendance of the person adopting this multiple shift schedules will be
effective in any of the three timetables. If the person checks in at 07:50, it will apply the
nearest timetable 08:00 to 15:00 to the person's attendance.
Rule
Set other rule for the schedule, such as Check-in Not Required, andCheck-out Not Required.
6. Click Save.

16.6.4 Check Shift Schedule

You can check the shift schedule in calendar or list mode. You ca also edit or delete the shift
schedule.
Steps
1. Click Time & Attendance → Shift Schedule to enter the Shift Schedule Management page.
2. Select the organization and corresponding person(s).
3. Click or to view the shift schedule in calendar or list mode.
Calendar
In calendar mode, you can view the shift schedule for each day in one month. You can click
the temporary schedule for one day to edit or delete it.
List
In list mode, you can view the shift schedule details about one person or organization, such as
shift name, type, effective period and so on. Check the shift schedule(s), and click Delete to
delete the selected shift schedule(s).

16.7 Manually Correct Check-in/out Record

If the attendance status is not correct, you can manually correct the check-in or check out record.
You can also edit, delete, and export the check-in or check-out record.
Before You Start
● You should add organizations and persons in Person module. For details, refer to Person
Management.

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● The person's attendance status is incorrect.

Steps
1. Click Time & Attendance → Attendance Handling to enter attendance handling page.
2. Click Correct Check-in/out to enter adding check-in/out correction page.
3. Select one or more persons from left list for correction.
4. Select the correction date.
5. Select the correction type as Check-in, Check-out, Break-in, Break-out, etc,. and set the correct
time.

Note
You can click to add multiple correction items. At most 8 check-in/out items can be added.

6. Optional: Enter the remark information as desired.

7. Click Save to save the above settings.
8. Optional: After adding the check-in/out correction, perform one of the following operations.
View Click or to view the added attendance handling information
in calendar or list mode.

Edit ● In calendar mode, click → Edit to edit the details.

● In list mode, double-click the related field in Date, Handling Type,
Time, or Remark column to edit the details.

Note
The edited check-in/out correction will take affect.

Delete
● In calendar mode, select one check-in/out correction, and click
Delete to delete the selected item.
● In list mode, check one or more check-in/out corrections, and click
Delete to delete the selected items.

Note
The deleted check-in/out correction will no longer take affect.

Export In list mode, check one or more check-in/out corrections to export

the attendance handling details (CSV file) to local PC.

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16.8 Add Leave and Business Trip

You can add leave and business trip when the employee want to ask for leave or go on a business
trip.
Before You Start
You should add organizations and persons in the Person module. For details, refer to Person
Management.
Steps
1. Click Time & Attendance → Attendance Handling to enter attendance handling page.
2. Click Apply for Leave/Business Trip to enter adding the leave/business trip page.
3. Select person from left list.
4. Set the date(s) for your leave or business trip.
5. Select the major leave type and minor leave type from the drop-down list.

Note
You can set the leave type in Attendance Settings. For details, refer to Configure Leave Type.

6. Set the time for leave.

7. Optional: Enter the remark information as desired.
8. Click Save.
9. Optional: After adding the leave and business trip, perform one of the following operations.
View Click or to view the added attendance handling information
in calendar or list mode.

Note
In calendar mode, you need to click Calculate to get the attendance
status of the person in one month.

Edit ● In calendar mode, click the related label on date to edit the details.
● In list mode, double-click the filed in Date, Handling Type, Time, or
Remark column to edit the related information.

Delete Delete the selected items.

Export Export the attendance handling details to local PC.

Note
The exported details are saved in CSV format.

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16.9 Calculate Attendance Data

You need to calculate the attendance data before searching and viewing the overview of the
attendance data, employees' detailed attendance data, employees' abnormal attendance data,
the employees' overtime working data, and card swiping log.

16.9.1 Automatically Calculate Attendance Data

You can set a schedule so that the client can automatically calculate attendance data of the
previous day at the time you configured every day.
Steps

Note

1. Enter the Time & Attendance module.

2. Click Attendance Settings → General Rule.
3. In the Auto-Calculate Attendance area, set the time that you want the client to calculate the
data.
4. Click Save.
The client will calculate the attendance data of the previous day from the time you have
configured.

16.9.2 Manually Calculate Attendance Data

You can manually calculate attendance data by setting conditions including attendance time,
department, attendance status, etc.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Statistics → Calculation.
3. Set the start time and end time to define the attendance data range.
4. Select the department from the drop-down list.
5. Optional: Set other conditions, including name and person ID.
6. Check attendance status (supports multi-selection).
7. Click Calculate.

Note
Only the attendance data within three months can be calculated.

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8. Optional: Perform one of the following operations.

Correct Check-in/out Select one person, click Correct Check-in/out to add check-in/out
correction.

Select Items to Click on the upper right corner, or right click the table header of
Display the attendance data list to customize the items to be displayed in the
list.

Adjust Items Click one item (except Person ID) and move the mouse to customize
Sequence the sequence of different items.

Generate Report Click Report to generate the attendance report.

Note
The report items will be displayed in the sequence you have set.

Export Report Click Export to export attendance data (CSV file) to local PC.

Note
The report items will be displayed in the sequence you have set.

16.10 Attendance Statistics

You can check the original attendance record, generate and export the attendance report based
on the calculated attendance data.

16.10.1 Get an Overview of Employees' Attendance Data

You can search and view the employee's attendance data on the client, including attendance time,
attendance status, check point, etc.
Before You Start
● You should add organizations and persons in Person module and the persons have swiped cards.
For details, refer to Person Management.
● Calculate the attendance data.

Note
○ The client will automatically calculate the previous day's attendance data at 1:00 am on the
next day.

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○ Keep the client running at 1:00 am or it cannot calculate the previous day's attendance data
automatically. If not calculated automatically, you can calculate the attendance data
manually. For details, refer to Manually Calculate Attendance Data.

Steps
1. Enter the Time & Attendance module.
2. Click Attendance Statistics → Attendance Record.
3. Set the attendance start time and end time that you want to search.
4. Set other search conditions, including department, name, and person ID.
5. Select data source as All, Original Records on Device or Manually Handled Records.
6. Optional: Click Get Events from Device to get the attendance data from the device.

Note
There are two methods for getting attendance events from the device, including Online and
Import File. For more details about operations, refer to Get Events from Device.

7. Optional: Click Reset to reset all the search conditions and edit the search conditions again.
8. Click Search.
9. Optional: For the displayed search results, perform one of the following operations.
Edit Attendance Select one incorrect record, double click the field of Attendance
Status Status column and select from the drop-down list to edit single piece
of attendance status.
Check two or more incorrect records, click Edit Attendance Status on
the upper left corner and select from the drop-down list to batch edit
multiple pieces of attendance status.

Generate Report Click Report to generate the attendance report.

Export Report Click Export and select saving path to export the attendance report
(CVS file) to the local PC.

Custom Export Click Custom Report and set conditions to export attendance records
according to actual needs. For details, refer to Custom Export
Attendance Records.

Custom Columns On the upper right of the report, click and select columns
displayed in the report.

16.10.2 Custom Export Attendance Records

After viewing the employee's attendance data, you can export the attendance records according
to actual needs.
Before exporting the necessary attendance records, you should search and get employee's

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attendance data. For details, refer to Get an Overview of Employees' Attendance Data.

Click Custom Export to set the related information.

Start/End Time
You can set the start and end time of exporting attendance records.
Saving Path
You can select the file path for saving attendance records.
File Name
The file will be named according to the actual exporting date. You can select format of the date
such as dd-MM-yyyy and dd-MM-yy.
Format
You can export the original attendance records in .TXT and .CVS formats.
Separator
You can select to have/not have separators (including comma, space, tab) for separating
different items in the exported file.
Export
You can select the items you need to export including ID, person name, department, date, etc.
Default Value
When there is no information for the item you have selected to export, you can set a default
value to replace the blank space.

16.10.3 Configure Report Display

You can configure display contents displayed in the attendance report, such as the company name,
logo, date format, time format, and mark.
Steps
1. Enter Time & Attendance module.
2. Click Attendance Statistics → Report Display.
3. Set the display settings for attendance report.
Company Name
Enter a company name to display the name in the report.
Attendance Status Mark
Enter the mark and select the color. The related fields of attendance status in the report will
display with the mark and color.
Weekend Mark
Enter the mark and select the color. The weekend fields in the report will display with the
mark and color.

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4. Click Save.

16.10.4 Generate Instant Report

It supports to generate the a series of attendance reports manually to view the employees'
attendance results.
Before You Start
Calculate the attendance data.

Note
You can calculate the attendance data manually, or set the schedule so that the client can
calculate the data automatically every day. For details, refer to Calculate Attendance Data.

Steps
1. Enter the Time & Attendance module.
2. Click Attendance Statistics → Report.
3. Select a report type.
4. Select the department or person to view the attendance report.
5. Set the start time and end time during which the attendance data will be displayed in the
report.
6. Click Report to generate the statistics report and open it.

16.10.5 Send Report Regularly

The client supports multiple report types and you can pre-define the report content and it can
send the report automatically to the email address you configured.
Steps
1. Enter the Time & Attendance module.
2. Click Attendance Statistics → Regularly Send Report.
3. Click Add to enter the add custom report page.
4. Set the report content.
Report Name
Enter a name for the report.
Report Type
Select one report type and this report will be generated.
Report Time
The time to be selected may vary for different report type.
Person
Select the added person(s) whose attendance records will be generated for the report.

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Note
You can view the selected person(s) in the right side of the Person area.

5. Set the schedule to send the report to the email address(es) automatically.

Note
The Auto-Send Email function is enabled by default.

1) Set the Effective Period during which the client will send the report on the selected sending
date(s).
2) Select the Sending Date(s) on which the client will send the report.
3) Set the Sending Time at which the client will send the report.
Example
If you set the effective period as 2018/3/10 to 2018/4/10, select Friday as the sending date,
and set the sending time as 20:00:00, the client will send the report at 8 p.m. on Fridays
during 2018/3/10 to 2018/4/10.

Note
Make sure the attendance records are calculated before the sending time. You can calculate
the attendance data manually, or set the schedule so that the client can calculate the data
automatically every day. For details, refer to Calculate Attendance Data.

4) Enter the receiver email address(es).

Note
Up to 5 email addresses can be added. You can click + to add a new email address.

5) Optional: Click Preview to view the email details.

6. Click OK.
7. Optional: After adding the custom report, you can do one or more of the followings:
Edit Report Select one added report and click Edit to edit its settings.

Delete Report Select one added report and click Delete to delete it.

Generate Report Select one added report and click Report to generate the report
instantly and you can view the report details.

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Chapter 17 Video Intercom

Video intercom is an audiovisual communication system used within a building or a small
collection of buildings. With microphones and video camera devices at both sides, it enables the
inter-communication via video and audio signals. A video intercom system can provide a safe and
easy monitoring solution for apartment buildings and private houses.
Be sure to add video intercom devices to the client and link the indoor stations to the persons
beforehand. You should also set the access authorization for the persons to open doors via the
linked indoor stations.

Note
● For details about adding persons, refer to Add Single Person.
● For details about setting person's access authorization, refer to Set Access Group to Assign
Access Authorization to Persons.

17.1 Flow Chart

Figure 17-1 Flow Chart of Video Intercom

● Add Video Intercom Device: You can add video intercom devices on the client. For more details,
refer to Add Device.
● Group Access Points: You can group the added access points into groups for convenient

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management. For more details, refer to Group Management.

● Video Intercom Arming Control: You can enable or disable the calling between the added video
intercom devices and the client. For more details, refer to Enable Calling between Video
Intercom Device and Client.
● Apply APP Package to Indoor Station: You can apply the application package saved in local PC
to one or multiple indoor stations remotely via the client. For more details, refer to Apply
Application Package to Indoor Station.
● Call Indoor Station From Client: You can call the added indoor station by the client to perform
video intercom. For more details, refer to Call Indoor Station from Client.
● Answer Call via Client: You can answer call from the added indoor station, door station, etc. via
the client to perform video intercom. For more details, refer to Answer Call via Client.
● View Call Logs: You can view details of all the calls. For more details, refer to View Real-Time
Call Logs.
● Release Notice to Resident: You can send a notice to the residents by one-touch on the client.
For more details, refer to Release a Notice to Resident.
● Configure Video Intercom Event: By configuring linked actions of video intercom event on the
client, you will be notified once the event is triggered. For more details, refer to Configure
Video Intercom Event.
● Search Real-Time/History Event: You can view the real-time events, search the historical events
on the client. For more details, refer to Event Center.

17.2 Manage Calls between Client Software and an Indoor/Door

Station/Access Control Device
You can call the residents by the client, and vice versa. You can also use an indoor station/door
station or specified access control device to call the client.
Before making calls, you can set the parameters such as ring duration and speaking duration. For
details, refer to Set Access Control and Video Intercom Parameters.

17.2.1 Call Indoor Station from Client

You can call the added indoor station by the client to perform video intercom.
Before You Start
● Be sure to have added a resident to the client. For details, refer to Add Single Person.
● Be sure to have linked the resident with an indoor station and configured the resident
information (including floor No. and room No.) in Person module. For details about configuring
the linkage and resident information, refer to Configure Resident Information.

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Steps

Note
● A video intercom device can be added to more than one client, but perform video intercom
with only one client at a time.
● You can remotely configure the Max. Ring Duration and the Max. Speaking Duration.

1. Click Access Control → Video Intercom → Contacts.

2. Unfold the organization list on the left panel and select an organization.
The information (including resident name, device name, floor No. and room No.) of all the
residents in the selected group will be displayed on the right panel.
3. Select a resident, or enter a keyword in the Filter field to find the desired resident.
4. Click to start calling the selected resident.
After the call is answered, you will enter the In Call window.
5. Optional: After the call is answered, perform the following operation(s).
Adjust Loudspeaker Click to adjust the volume of the loudspeaker.
Volume

End Speaking Click Hang Up to end speaking.

Adjust Microphone Click to adjust the volume of the microphone.

Volume

17.2.2 Answer Call via Client

You can answer call from the added indoor station, door station, or specific access control device
via the client and perform video intercom.
Steps

Note
A video intercom device can be added to more than one client, but perform video intercom with
only one client at a time.

1. Call the client by an indoor station, door station, or specific access control device.
An incoming call dialog will pop up.

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Figure 17-2 Incoming Call

2. Click Answer to answer the call.

After the call is answered, you will enter the In Call window.
3. Optional: In the In Call window, perform the following operation(s).
Adjust Loudspeaker Click to adjust loudspeaker's volume.
Volume

End Speaking Click Hang Up to end speaking.

Adjust Microphone Click to adjust the microphone's volume.

Volume

Open Door When an indoor station is linked with a door station, click to open
the door linked with the door station.

17.3 View Real-Time Call Logs

You can view details of all the calls, and you can call the residents or export the logs if they are
needed.
Steps
1. Click Access Control → Video Intercom → Call Log.
Details of all the calls will be displayed on the right panel including call status, start time,
speaking duration, device type and name, and organization and name of resident.
2. Optional: Click to re-dial the resident.
3. Optional: Set search conditions (including call status, device type, and time) on the top of the
page to filter call logs.
4. Click Export to save the logs (a CSV file) in your PC.

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17.4 Release a Notice to Resident

You can send a notice to the residents by one-touch. Four notice types are available: advertising,
property, alarm, and notice information.
Steps
1. Click Access Control → Video Intercom → Notice.
2. Click Add to open the Create Notice panel.
3. Click to select the residents you are going to deliver notice to.
4. Enter the required information.

Note
● Up to 63 characters are allowed in the Subject field.
● Up to 1023 characters are allowed in the Content field.
● You can add up to 6 pictures. Each picture should be in JPG format and smaller than 512 KB.

5. Click Send to send the notice to the selected resident(s).

Information about the sent notices will be displayed on the left panel. Click a notice to view its
details on the right panel.
6. Optional: Click Export to save all the notices in your PC.

17.5 Configure Video Intercom Event

Video intercom events include calling elevator, door bell ring, door locked, etc. You can enable an
event for the video intercom device on the client. When the event is triggered on the video
intercom device, the client can receive and record event for checking and trigger a series of
linkage actions (e.g., sending email) for notification.
Steps
1. Click Event Configuration → Access Control Event → Video Intercom.
2. Unfold the group and select a video intercom device as event source.

Note
Make sure the resource is online.

All the event types supported by the selected video intercom device will appear.
3. Optional: Enter keywords in Filter field to locate the desired event quickly.
4. Optional: Turn on the switch on the Enable column to enable the event type, or click Enable All
to enable all the event types of this device.

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Note
After enabled, the event can be received by the client and trigger the linkage action(s). You can
also disable an event type or disable all event types.

5. Optional: After selecting the event(s), perform the following operations.

Edit Priority Click Edit Priority to set the priority of the event(s).
Priority represents the emergency degree of the event.

Edit Event Linkage Click Edit Linkage to set the linkage action(s) of the event(s).
Audible Warning
Trigger the client's audible warning when the event is triggered.
You can select the audio file on the drop-down list, or click Add to add
new audio file (in WAV format).
You can click to make an audition of the selected audio file.
Send Email
Send an email notification of the alarm information to one or more
receivers.
For details about setting email parameters, refer to Set Email
Parameters.
Pop-up Window
Pop-up window to display the event related information (including
event details, captured pictures of the linked camera) on the client
when the event is triggered. You can also enter remarks about how to
the handle the event.
Display on Map
When the event source is added as a hot spot on the map, the hot
spot will be displayed with twinkling aside when the event is
triggered, which helps security personnel view the location of the
event.
You can also click the hot spot to view the event details and the live
video of the linked video intercom device.
Linked Camera
Link the selected camera to capture picture or record video when the
event is triggered.

Copy Event Settings Click Copy to to copy the event settings of this video intercom device
to other video intercom device(s).

Note

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You can only copy the event settings to the resource(s) of the same
type.

What to do next
You need to arm the device which the video intercom device belongs to, otherwise the client
cannot receive the configured events. For details, see Enable Receiving Event from Devices.

17.6 Enable Calling between Video Intercom Device and Client

You can enable or disable the calling between the added video intercom devices and the client. If
enabled, you can call the intercom device via client, and the client can receive the calling from the
device; If disabled, the client and video intercom device cannot call each other.

Note
You needn't enable this function for the door stations added by ISUP for calling.

Click → Tool → Video Intercom Arming Control to open Video Intercom Arming Control page.
The list shows the status of the video intercom devices. You can set the switch to on for the video
intercom device to enable calling between the video intercom device and the client. If required,
perform the following operations.
● Filter Device：If there are too many devices, you can enter the key words in the Filter field to
filter the device.
● Arm All / Disarm All: Click Arm All to arm all devices. Click Disarm All to disarm all devices.

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17.7 Apply Application Package to Indoor Station

If you want to install application on indoor station, you can apply the application package saved in
local PC to one or multiple indoor stations remotely via the client. The package will be installed on
the indoor stations automatically after the indoor stations receive the package.

Note
This function should be supported by the device.

Click Access Control → Video Intercom → Application to enter the applying application page.
Select one or multiple added indoor stations, and click Apply Application. You can select the
installation package from local folder to apply the application package to the selected indoor
stations.

After the indoor stations receive the package, the application will be installed on the devices
automatically.

Up to two applications can be installed on the indoor station. If two applications have been
installed, you need to uninstall one for installing another one. Click to uninstall the application
installed on indoor station remotely.

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Chapter 18 Topology Management

The topology management module provides network health status monitor functions based on
the hardware and software, in order to ensure normal link transmission and better usage of the
resources in network. It is mainly used for network maintenance and management. The
administrator can check the status of the device and its connected devices via topology view, and
know real-time network status.

18.1 Topology Display Overview

The topology display page shows the relationships among different devices obtained by the client,
including the devices added to the client, the devices searched via SADP, and the devices
connected with the added devices or searched devices. You can check device information, link
transmission status, etc.

Note
● When the devices are searched via SADP, the device names in topology view are consistent with
their IP addresses.
● For the unknown device, the topology view will show the device type only.

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Enter Topology module, click to get the latest device list and display the topology relationship.
If you enter the Topology page for the first time, you can follow the guide and click Add Topology
to generate the topology view. Then you can click → Get Topology Again to refresh it
according to actual requirements.

Note
You can also click → Refresh Status to get the online or offline status of the devices.

Figure 18-1 Topology Display

Device Node
● View Device information: You can check the device type and IP address.

Note
If the device name, IP address, online status, or other information of the device is edited, the
device information in topology view will change synchronously.

● Expand/Hide: You can click 或 to expand or hide the sub node(s) of certain device.
● Adjust Topology View: On the lower right corner, you can click the icons or scroll your mouse
wheel to enlarge or narrow the typology.

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● Search Topology: On the top left corner, you can enter another name or IP address of a device
to view the corresponding typology.
Line
On the top right corner, you can view the icon of lines (wireless, optical fiber, and network) and
the meaning of different colors.

18.2 Set Topology Parameters

You can set the parameters for the topology display, including display level and bandwidth alarm
threshold.
Enter Topology module, and click in lower left corner to set the related parameters as follows.

Set Display Level

When there are too many devices combined into a complex topology, you can set the display
level to show the main structure more clearly. After changing the typology settings, you need to
click to view the latest topology. If the device node is hidden, you can click to expand
the hidden the device node.
Set Upstream Bandwidth L1/L2 Alarm
You can set upstream bandwidth L1 alarm and L2 alarm. The line will turn to yellow (busy)/red
(congestion) when the bandwidth exceeds the threshold of L1/L2 alarm.

Figure 18-2 Set Topology Parameters

18.3 View Device Details

You can view the details of the devices in topology, such as basic information, device usage, device
panel status, and port information.
On Topology page, double-click the device node to show the device details as follows.

Basic Information
The basic information shows the device type, model, and IP address of the device.

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Device Panel Status

The device panel status shows the supported port type, and port usage.
Port Information
The port information shows the ports of the device, and the peer device information.

Figure 18-3 Device Details

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18.4 View Link Details

You can view the details of the link between two device nodes, such as transmission rate, device
type, port status, IP address, and port name of each device.
On Topology page, double-click the line between two device nodes to show the link details as
follows.

Figure 18-4 Link Details

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18.5 View Signal Transmission Path

When the data transmission between the network camera and the switch is abnormal, you can
check the signal transmission path to find the faulted link for link maintenance.
On Topology page, click in top right corner, and select network camera and NVR/transmission
device to show the flash of the signal transmission (including link and devices) between the two
devices.

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Figure 18-5 View Signal Transmission Path

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18.6 Export Topology

You can export the topology view as PDF file, in order to view the device connection status, level,
type, IP address and other information.
On Topology page, click , and select the path to export the typology.

18.7 More Functions

More functions in Topology module are supported, including handling events, viewing device
status, remote configuration, etc.

Note
The displayed functions may vary for different devices.

Right-click the device note in topology, and perform one of the following operations.

Event Handling
When the events are detected for the device, a red alarm icon appears on the device node. You
can enter Event Handling page to view the event information (e.g., event source, event time, and
event details) .

Select one or multiple events in the list, and click Clear Events to delete the selected events. If all
events are cleared, the red alarm icon on device node will disappear.

Note
This function is supported by the switch, wireless network bridge, and fiber converter.

Remote Configuration
The remote configuration function provides a quick entry to configure the related device
parameters, such as system parameters, network parameters, port configuration, and link
aggregation.

Edit Name
You can edit the device name as you want.

Set as Root

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You can set the device as root node to adjust the topology structure and connection. After the
setting, the topology will be refreshed automatically.

Note
This function is supported by the switch, wireless network bridge, fiber converter, and virtual
switch.

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Chapter 19 Log Search

Two log types are provided: operation log and system log. The operation logs refer to the normal
operations that the user did on the client, such as adding device, resetting password, starting live
view, etc.; and the system logs record the system information, such as login, logout, locking and
unlocking, etc. You can search the log files and view the log details, including time, user, etc.
Steps
1. Enter the Log Search module.
2. Click to specify the start time and end time.

Note
You can search the logs within one month.

3. Select a user to search the log files which are generated when this user operate on the client.
4. Select Operation Log or System Log as log type.
5. Click Search.
The log files between the start time and end time will be displayed on the list. You can check the
operation time, type and other information of the logs.
6. Optional: Perform the following operations if there are too many log files.
Filer Click on each table header and select to filter the logs.

Sort Click the table header to sort the logs by the time or letter sequence.

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Chapter 20 User Management

To improve the system security, the administrator should create different account for different
user, and assign different permissions to the user. To avoid different people sharing the same user
account, we recommend you manage the user accounts periodically.

20.1 Add User

The super user and administrator can add new users, and assign different permissions for different
users if needed.
Perform this task to add an user account.
Steps

Note
The user account you registered to log in the software is set as the super user.

1. Enter the User Management module.

2. Click Add User to show user information area.
3. Select the user type from the drop-down list.
Administrator
The administrator account has all permissions by default, and can modify the passwords and
permissions of all operators and its own.
Operator
The operator account has no permission by default and you can assign the permissions
manually. An operator can only change the passwords of its own account and the accounts
which are added by it.
4. Enter the user name, password, and confirm password as desired.

Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
service provider and/or end-user.

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5. Check the checkboxes to assign the permissions to the created user.

6. Optional: Click Default Value to restore the default permissions of this user.
7. Click Save.

Note
Up to 50 user accounts can be added for the client software.

After created user account successfully, the user account is added to the user list on the
Account Management page.
8. Optional: Perform the following operations after the user account is created.
Edit User Click a user from the list to edit the user information.

Note
Only the password of the super user can be edited.

Delete User Select the user from the list and click Delete User.

Note
You cannot delete the super user.

20.2 Change User's Password

The administrator can change normal user's password without entering the old password, while
the administrator should enter the old password when changing the password of itself.
Before You Start
Add user to the software client.
Steps
1. Enter the User Management module.
2. Select the user need to be change password, click Change.
3. Optional: Enter the old password.

Note
When changing the administrator's password, you need to enter the old password first.

4. Enter the new password and confirm the password.

5. Click OK.

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Chapter 21 System Configuration

21.1 Set General Parameters

You can configure the frequently-used parameters, including log expired time, network
performance, etc.
Steps
1. Enter the System Configuration module.
2. Click General tab to enter the General Settings page.
3. Configure the general parameters.
Date Format / Time Format
The display style of date and time on related pages.
Log Retention Period
The time for keeping the log files. Once exceeded, the files will be deleted.
Maximum Mode
Select Maximize or Full Screen as the maximum mode. Maximize mode can maximize the
display and show the taskbar. Full Screen mode can display the client in full-screen mode.
Network Performance
Set the network conditions to Normal, Better or Best.
Save Pictures in Structure Data Format
● After Save Pictures in Structure Data Format is enabled, the Delete Registered Picture in
Person module will be available. If a person's information is applied to the device(s)
successfully, the person's picture will be automatically deleted and no picture will be
displayed in Basic Information. The Face column in Person module will display the number
of the added face picture(s).
● When Save Pictures in Structure Data Format is enabled, no pictures will be displayed in
Event Details field in Event Center.
Enable Keyboard and Joystick
Enable the keyboard or joystick. After enabled, you can set the shortcuts for the keyboard
and joystick.

Note
For details, refer to Set Keyboard and Joystick Shortcuts.

Export Person Information

If you enable this, the Export button for exporting person information will be displayed on

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the Person Management page. Please pay attention to person information security.
Event Retention Period
The time period for keeping the event information. When the retention period expires, the
event record will be deleted automatically.

Automatic Time Synchronization

Automatically synchronize the time of the added devices with the time of the PC running the
client at a specified time point.
Device Auto Refresh Time
Set the time for automatic refresh of the device (time range: from 1 to 5 minutes, 3 minutes
by default). For example, if you set the time to 3 minutes, the device automatically refreshes
every 3 minutes.
Auto-Upgrade Device
Set the upgrading mode after the new version of device are detected.
Disable
After enabled, the client will not download the firmware package and upgrade even if the
client detects a new version of the client.
Prompt Me If Download and Upgrade
After the client detects a new version of the device, it will prompt the user whether to
download the firmware package and upgrade.
Download and Prompt Me If Upgrade
After the client detects the new version of the device, it will download the firmware
package automatically, and prompt the user whether to upgrade.
Download and Prompt Automatically
After the client detects the new version of the devices, it will download the firmware
package and upgrade the new version automatically.
You need to set a schedule in the Upgrade Time field, during which the client upgrades the
new version automatically.
Country/Region
Select the server's region for Hik-Connect, you can select the region you belong to or the
nearest region around.
4. Click Save.

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21.2 Set Live View and Playback Parameters

You can set the parameters for live view and playback, including picture format, pre-play duration,
etc.
Steps
1. Enter the System Configuration module.
2. Click Live View and Playback tab.
3. Configure the live view and playback parameters.
Picture Format
Select JPEG or BMP as the image format for storing pictures.

Note
If Display Temperature on Captured Pictures switch is set to ON, JPEG is selected as the
image format by default and cannot be changed.

Video Format
Select MP4/AVI as the format of recorded videos.
Merge Downloaded Video Files
Set the maximum size of merged video file for downloading the video file by date.
Search Video Files Stored in
Search the video files stored in the local device, in the storage server, or both in the storage
server and local device for playback.
Pre-play for
Set the pre-play time for event playback. By default, it is 30s.
Prioritize Playback of Video Files on Storage Server
Play back the video files recorded on the storage server preferentially. Otherwise, play back
the video files recorded on the local device.
Resume Latest Live View Status After Restart
Resume the latest live view status after you log into the client again.
Disconnect Background Videos in Single Live View
In multiple-window division mode, double-click a live video to display it in 1-window division
mode, and the other live videos will be stopped for saving the resource.
Enable Wheel for Zoom
Use the mouse wheel for zoom in or out of the video in PTZ mode, or for zoom in or restoring
of the video in digital zoom mode. In this way, you can directly zoom in or out (or restore) the
live video by scrolling the mouse.
Skip Unconcerned Video during VCA Playback

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Skip the unconcerned video during VCA playback and the unconcerned video will not be
played during VCA playback.
4. Click Save.

21.3 Set Image Parameters

The image parameters of the client can be configured, such as view scale, play performance, etc.
Steps
1. Open the System Configuration page.
2. Click Image tab to enter the Image Settings interface.
3. Configure the image parameters.
View Scale
The view scale of the video in live view or playback. It can be set as Full Screen, 4:3, 16:9, or
Original Resolution.

Note
You can also set the view scale in Live View module. For details, refer to Live View.

Play Performance
The play performance of the live video. It can be set as Shortest Delay, Balanced, or Fluency.
You can also select Custom and configure the frame rateaccording to actual needs.
Hardware Decoding Preferred
Select D3D9 or D3D11 to enable decoding by hardware for live view and playback. Hardware
Decoding can provide better decoding performance and lower CPU usage when playing the
HD video during live view or playback.
Enable Highlight
Mark the detected objects with green rectangles in live view and playback.
Display Transaction Information
Display the transaction information on the live view image.
VCA Rule
Display the VCA rule in the live view.
Enable Frame Extracting for High-speed Playback
When playing back the video at high speed (8x speed and above), you can disable this
function to make the image of playback more fluent to view the details.
Display Target's Pattern
After enabled, you can view the target person's motion track on the view window.
Overlay Rules on Captured Picture

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For the thermal device, set to display the temperature information and fire source
information on the captured pictures.

Note
After enabled this function, the Picture Format configured in System Configuration → Live
View and Playback will change to JPEG and is not editable.

Noise Reduction
Noise reduction mode, which can be set as Disable, Self-adaptive,or Enable.
4. Click Save.

21.4 Set Picture Storage

The captured pictures triggered by the events on the devices, can be saved in the PC running the
iVMS-4200 Service. You can set the picture storage location here manually.
Steps
1. Enter the System Configuration module.
2. Click Event Picture Storage.
3. Set the Store Pictures in Server switch to on.
All the disks of the PC running the iVMS-4200 service will show.
4. Select the disk to save the pictures.

Note
The default saving path is: Disk/iVMS-4200alarmPicture

5. Click Save.

21.5 Set Alarm Sound

When the event is triggered, the client can give an audible warning to notify the security
personnel. You can set the sound of the audible warning in this section.
Steps
1. Open the System Configuration page.
2. Click Alarm Sound tab to enter the Alarm Sound Settings page.
3. Optional: Click and select the audio files from the local path for different events.
4. Optional: Add customized alarm sound.
1) Click Add to add customized alarm sound.
2) Double click the Type field to customize the alarm sound name as desired.
3) Click and select the audio files from the local path for different alarms.
5. Optional: Click for a testing of the audio file.

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6. Optional: Click in the Operation column to delete the custom sound.

7. Click Save.

Note
The format of the audio file can only be WAV.

21.6 Set Access Control and Video Intercom Parameters

You can configure the access control and video intercom parameters according to actual needs.
Steps
1. Open the System Configuration page.
2. Click the Access Control & Video Intercom tab.
3. Input the required information.
Ringtone
Click and select the audio file from the local path for the ringtone of indoor station.
Optionally, you can click for a testing of the audio file.
Max. Ring Duration
Specify the seconds that the ring will last for at most. The maximum ring duration can be set
from 15s to 60s.
Max. Speaking Duration with Indoor Station
Specify the seconds that the call with indoor station will last for at most. The maximum
speaking duration between indoor station and the client can be set from 120s to 600s.
Max. Speaking Duration with Door Station
Specify the seconds that the call with door station will last for at most. The maximum
speaking duration between door station and the client can be set from 90s to 120s.
Max. Speaking Duration with Access Control Device
Specify the seconds that the call with access control device will last for at most. The
maximum speaking duration between access control device and the client can be set from
90s to 120s.
4. Click Save.

21.7 Set File Saving Path

The video footage (manually recorded during live view and clipped during playback) and captured
pictures are stored on the local PC. The saving path of these files can be set.
Steps
1. Open the System Configuration page.

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2. Click File tab to enter the File Saving Path Settings page.
3. Click and select a local path for the files.
4. Click Save.

21.8 Set Icons Shown on Toolbar

The icons and the order on the toolbar in the live view and playback window can be customized.
You can set to display what icons and set the icon order.
Perform the following task when you need to set icons shown on Toolbar.
Steps
1. Enter the System Configuration module.
2. Click Toolbar tab to enter the Toolbar Settings page.
3. Set Enable Screen Toolbar Display switch to ON to enable displaying the toolbar on in the live
view and playback window.
4. Click the required icon to display on the toolbar.
5. Optional: Drag the icon to set the icon order when displaying on the toolbar.
Table 21-1 Icons on Live View Toolbar
Stop Live View Stop the live view in the display window.
Capture the picture in the live view process. The capture
Capture
picture is stored in the PC.
Record Start manual recording. The video file is stored in the PC.
Start PTZ mode for speed dome. Click and drag in the
PTZ Control
view to perform the PTZ control.
Two-way Audio Start the two-way audio with the device in live view.
Enable the digital zoom function. Click again to disable
Digital Zoom
the function.
Instant Playback Switch to the instant playback mode.
Open the remote configuration page of the camera in
Remote Configuration
live view.

Table 21-2 Icons on Playback Toolbar

Capture the picture in the live view process. The capture
Capture
picture is stored in the PC.
Record Start manual recording. The video file is stored in the PC.
Enable the digital zoom function. Click again to disable
Digital Zoom
the function.

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Download the video files of the camera and the video

Download
files are stored in the PC.
Set the VCA rules. For more details, refer to VCA
VCA Playback
Playback.
Add default or custom tag for the video files to mark the
Tag Control
important video point. You can also edit the tag.

6. Click Save.

21.9 Set Keyboard and Joystick Shortcuts

The keyboard can be connected to the client and be used to control the PTZ cameras. You can set
the shortcuts for keyboard and joystick to get quick and convenient access to the commonly used
actions.
Perform this task when you need to set keyboard and joystick shortcuts.
Steps

Note
This configuration page will display after enabling keyboard and joystick in General Settings. For
details, refer to Set General Parameters.

1. Enter the System Configuration module.

2. Click Keyboard and Joystick to show the Keyboard and Joystick Shortcut Settings area.
3. Select the COM port from the drop-down list for keyboard if the keyboard is connected to the
PC installed with the client.

Note
You can enter the Device Manger of the PC to check the COM port, which the keyboard is
connected to.

4. Set shortcuts for keyboard and joystick.

1) Select a certain function name on Function column.
2) Double-click the item field under the PC Keyboard, USB Joystick or USB Keyboard column.
3) Select the compound keys operation or number from the drop-down list to set it as the
shortcuts for the function of the keyboard or USB joystick.
5. Click Save.
Example
For the Focus (+) function, if you set Home, 1, and F1 as the shortcuts of the PC Keyboard, USB
Joystick and USB Keyboard, you can press the Home key on PC keyboard, control the joystick to

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the 1 direction, or press F1 key on USB keyboard to zoom in.

21.10 Set Email Parameters

When an event is triggered, if you can set Send Email as linkage action for this event, the client
will an email to the recipients for notification. You need to set the email settings and specify target
recipients in this section.
Steps
1. Enter the System Configuration module.
2. Click Email tab to enter the Email Settings interface.
3. Enter the required information.
STMP Server
The STMP server IP address of host name (e.g., smtp.263xmail.com)
Encryption Type
You can check the radio to select Non-Encrypted, SSL, or STARTTLS .
Port
Enter the communication port used for SMTP. The port is 25 by default.
Sender Address
The email address of the sender.
Security Certificate (Optional)
If your email server requires authentication, check this checkbox to use authentication to log
into the server and enter the login user name and password of your email account.
User Name
Enter the user name of the sender email address if Server Authentication is checked.
Password
Enter the password of the sender Email address if Server Authentication is checked.
Receiver 1 to 3
Enter the email address of the receiver. Up to 3 receivers can be set.
4. Optional: Click Send Test Email to send an email to the receiver for test.
5. Click Save.

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21.11 Manage Security Authentication

For the data security purpose, the security certificate of clients and added servers should be same.
You can set the verify certificate is required or not when enabling transmission encryption using
TLS (Transport Layer Security) protocol.
Before adding a server to the client, you should export the service certificate from the client
service, and import it to the server. If multiple clients use the same server, you should make the
security certificates of the clients and the server same with each other.

21.11.1 Export Certificate from Service Management

You can export the security certificate from the current client service and import the exported
certificate file to other clients.
Steps
1. Enter the Service Management.
2. Click Export to save the certificate file in the local PC.

Note
The certificate file is in XML format.

What to do next
After exporting the certificate, you can copy the certificate to the PC installed with the client and
import it to other clients.

21.11.2 Import Certificate to Client

If there are multiple clients accessing the same steam media server, you should import the same
certificate to the clients and server.
Before You Start
Make sure you have exported the security certificate from one of the client service.

Note
For details, refer to Export Certificate from Service Management.

Steps
1. Copy the certificate file exported from other client to the local PC.
2. Enter the System Configuration module.
3. Click Security Authentication tab to enter the security authentication setting interface.
4. Click Import.
5. Select the certificate file from your local PC and click Open.

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Note
Please restart the client to take effect.

21.11.3 Certificate Verification for Transmission Encryption

On the Security Authentication page, you can set the device certificate verification is required or
not for transmission encryption.
Click System Configuration → Security Authenticationto enter the security authentication
interface. Select the Verify Certificate as Yes or No.

Yes
You must put the device certificate to the designed directory if you enable transmission
encryption when adding device. And the device will be added with transmission encryption and
the certificate will be verified, which improves the security level.
No
The device certificate is not required if you enable transmission encryption when adding device.
And the device will be added with transmission encryption.

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Chapter 22 Operation and Maintenance

You can perform maintaining operations in the menu to ensure a smooth and convenient usage of
the client.
In the upper-right corner of the client, click → File → System → Tool, and perform the
following operations.

Open Log File

You can open a log file saved in your local PC or log files of the client.

Import/Export Configuration File

You can import configuration files from local PC to the client if needed, and vice versa.

Auto Backup
Select day and time to backup configuration files and data in database, or restore the backed up
data.

Skin
Change the skin of the client, including bright-color series and black-color series.

Broadcast
Check one or more devices to enable the broadcast function of the devices.

Batch Wiper Control

Batch turn on/off the wiper.

1 VS 1 Face Comparison
Select two face pictures from the local PC for comparison. The similarity between the two pictures
will be shown.

Note
This function can be used for identity verification and should be supported by the DeepinMind
device.

Batch Time Sync

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Synchronize selected devices' time with your PC time.

Message Queue
After configuring email linkage, the triggered event(s) will be displayed here. Select an event and
cancel sending the an email to the receiver.

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A. Custom Wiegand Rule Descriptions

Take Wiegand 44 as an example, the setting values in the Custom Wiegand tab are as follows:

Custom Wiegand
Wiegand 44
Name
Total Length 44
Transformation Rule
byFormatRule[4]=[1][4][0][0]
(Decimal Digit)
Parity Mode XOR Parity
Odd Parity Start Bit Length
Even Parity Start Bit Length
XOR Parity Start Bit 0 Length per Group 4 Total Length 40
Card ID Start Bit 0 Length 32 Decimal Digit 10
Site Code Start Bit Length Decimal Digit
OEM Start Bit Length Decimal Digit
Manufacturer Code
32 Length 8 Decimal Digit 3
Start Bit

Wiegand Data
Wiegand Data = Valid Data + Parity Data
Total Length
Wiegand data length.
Transportation Rule
4 bytes. Display the combination types of valid data. The example displays the combination of
Card ID and Manufacturer Code. The valid data can be single rule, or combination of multiple
rules.
Parity Mode
Valid parity for Wiegand data. You can select either odd parity or even parity.
Odd Parity Start Bit, and Length
If you select Odd Parity, these items are available. If the odd parity start bit is 1, and the length is
12, then the system will start odd parity calculation from bit 1. It will calculate 12 bits. The result
will be in bit 0. (Bit 0 is the first bit.)

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Even Parity Start Bit, and Length

If you select Even Parity, these items are available. If the even parity start bit is 12, and the length
is 12, then the system will start even parity calculation from bit 12. It will calculate 12 bits. The
result will be in the last bit.
XOR Parity Start Bit, Length per Group, and Total Length
If you select XOR Parity, these items are available. Depending on the table displayed above, the
start bit is 0, the length per group is 4, and the total length is 40. It means that the system will
calculate from bit 0, calculate every 4 bit, and calculate 40 bits in total (10 groups in total). The
result will be in the last 4 bits. (The result length is the same as the length per group.)
Card ID Start Bit, Length, and Decimal Digit
If you use the transformation rule, these items are available. Depending on the table displayed
above, the card ID start bit is 0, the length is 32, and the decimal digit is 10. It represents that from
bit 0, there are 32 bits represent the card ID. (The length here is calculated by bit.) And the
decimal digit length is 10 bits.
Site Code Start Bit, Length, and Decimal Digit
If you use the transformation rule, these items are available. For detailed information, see the
explanation of the card ID.
OEM Start Bit, Length, and Decimal Digit
If you use the transformation rule, these items are available. For detailed information, see the
explanation of the card ID.
Manufacturer Code Start Bit, Length, and Decimal Digit
If you use the transformation rule, these items are available. Depending on the table displayed
above, the manufacturer code start bit is 32, length is 8, and decimal digit is 3. It represents that
from bit 32, there are 8 bits are manufacturer code. (The length here is calculated by bit.) And the
decimal length is 3.

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B. Troubleshooting
Here are some common symptoms when operating the client software. We provide the possible
causes and corresponding solutions to solve the problems.

B.1 Failed to get the live view of a certain device.

Problem
Failed to get the live view of a certain device.
Possible Reasons
● Unstable network or the network performance is not good enough.
● The device is offline.
● Too many accesses to the remote device cause the load of the device too high.
● The current user has no permission for live view.
● The version of the client software is below the needed version.
Solutions
● Check network status and disable other not in use process on your PC.
● Check the device network status.
● Restart the device or disable other remote access to the device.
● Log in with the admin user and try again.
● Download the client software of the latest version.

B.2 Local recording and remote recording are confused.

Problem
Local recording and remote recording are confused.
Solutions
● The local recording in this manual refers to the recording which stores the video files on the
HDDs, SD/SDHC cards of the local device.
● The remote recording refers to the recording action commanded by the client on the remote
device side.

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B.3 Failed to download the video files or the downloading speed

is too slow.

Problem
Failed to download the video files or the downloading speed is too slow.
Possible Reasons
● Unstable network or the network performance is not good enough.
● The NIC type is not compatible.
● Too many accesses to the remote device.
● The current user has no permission for playback.
● The version of the client software is below the required version.
Solutions
● Check network status and disable other not in use process on your PC.
● Directly connect the PC running the client to device to check the compatibility of the NIC card.
● Restart the device or disable other remote access to the device.
● Log in with the admin user and try again.
● Download the client software of the latest version.

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C. FAQ (Frequently Asked Questions)

Here are some frequently asked questions when operating the client software. We provide the
corresponding answers to help the users to solve the problems.

C.1 During live view, why an error message with error code 91
prompts ?

Question
During live view, why an error message with error code 91 prompts ?
Answer
For live view of multiple windows, the channel may not support sub stream. You should disable
the function of Auto-change Stream Type in System Configuration → Image, and select the
appropriate steam type for live view.

C.2 During live view, why the image is blurred or not fluent?

Question
During live view, why the image is blurred or not fluent?
Answer
Check the driver of video card. We highly recommend you update the driver of video card to the
latest version.

C.3 Why the memory leaked and the client crashed after
running for a while?

Question
Why the memory leak and the client crashed after running for a while?
Answer
In the installation directory of the client software, open the Setup.xml file with Notepad and
modify the value of EnableNetandJoystickCheck to false. Restart the client, and if the problem is
still not solved, contact our technique support.

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C.4 How to get better performance of live view and playback

when network bandwidth is low?

Question
If the network bandwidth is low, how to get better performance of live view and playback?
Answer
This function should be supported by the device. You can perform the following operations to
realize live view in low bandwidth:

Note
You should disable Auto-Change Stream Type beforehand.

● Firstly, after adding the encoding devices to the client, you need to set the camera's streaming
protocol.
● Enter Device Management → Group.
● Select the camera in the Encoding Channel list and click .
● In the Edit Camera window, set the Protocol Type (for live view) and Playback Protocol Type
(for playback) as Adaptive UDP.

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Figure C-1 Set Protocol Type

● Click OK to save the settings.
● Select stream type for live view.
● Enter Main View module.
● In the device list on the left, move the cursor to the camera name and click → Stream.

Figure C-2 Select Stream Type

● For network camera, set the stream type as Third Stream.
For DVRs or NVRs, set the stream type as Virtual Stream.
● Start live view.

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D. Error Code

Cod
Error Name Description
e
iVMS-4200
It will be prompted when the user has no permission
317 No videos.
to play back.
HCNetSDK.dll
1 Invalid user name or password.
2 No permission. The user in the device has no enough permission.
It will be prompted in the live view of remote screen
4 Invalid channel number.
control.
No more devices can be
5
connected.
7 Failed to connect the device.
23 Not supported.
29 Operation failed.
It will be prompted when adding a device and the
43 No buffer.
device port is occupied by a web server.
55 Invalid IP address.
56 Invalid MAC address.
The channel does not support
91 It will be prompted when failed to get the sub stream.
the operation.
The device is not registered on
96
the DDNS.
153 The user is locked.
250 The device is not activated.
Channel No. error or the device
It will be prompted when failed to get the sub stream
404 does not support the sub
or the sub stream does not exist.
stream.
Failed to receive the data for It will be prompted when adding the live view for the
424
RTSP SETUP. software DVS via external network.

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 iVMS-4200 Client User Manual

Cod
Error Name Description
e
No more bandwidth can be
800
used.
Playctrl.dll
2 The stream is not a Video & Audio stream.
The playback window turns black when adopting
6
H.265 in the 64-bit operating system.

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Symbol Conventions
The symbols that may be found in this document are defined as follows.

Symbol Description

Danger Indicates a hazardous situation which, if not avoided, will or could

result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided,

Caution
could result in equipment damage, data loss, performance
degradation, or unexpected results.

Note Provides additional information to emphasize or supplement

important points of the main text.

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 iVMS-4200 Client User Manual

Legal Information

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firmware updates or other reasons. Please find the latest version of the Document at the
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warranties, express or implied.
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 iVMS-4200 Client User Manual

PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK,

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