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Syed Ilyas Qadri is an experienced IT Advisor with a proven track record in handling IT issues, onboarding/offboarding processes, and providing support for various IT systems such as Office 365 administration and desktop application support. He is currently an IT Advisor for Scatec ASA where he is responsible for Asia, Egypt and other countries, handling user account creation, license assignment, and IT equipment repair.

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30 views2 pages

Resume Sample

Syed Ilyas Qadri is an experienced IT Advisor with a proven track record in handling IT issues, onboarding/offboarding processes, and providing support for various IT systems such as Office 365 administration and desktop application support. He is currently an IT Advisor for Scatec ASA where he is responsible for Asia, Egypt and other countries, handling user account creation, license assignment, and IT equipment repair.

Uploaded by

notifyilyas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Syed Ilyas Qadri

IT Advisor
+91- 7889566422
Notifyilyas@gmail.com

Summary
Dedicated IT Advisor with a proven track record in handling IT-related issues,
onboarding/offboarding processes, and providing support for a variety of IT systems.
Experienced in Office 365 administration, desktop application support, and collaborating with
third-party vendors. Adept at managing IT assets procurement and administration of Virtual
Data Rooms (VDR). Strong communication and leadership skills.

Experience
IT Advisor
Scatec ASA, Delhi, India May 2023 - Present
• Responsible for Asia, Egypt, and other countries on demand.
• Handling on-boardings, off-boardings, license assignment, 365 services, Microsoft
Exchange, Intune MDM.
• User account creation, license assignment, and permissions management.
• Setup and configuration of computers for new users.
• IT introduction for new users and equipment repair/replacement.
• Participation in office relocations and configuration of sites/views on SharePoint.
• Collaboration with third-party (Intility) for support and vendors for quotations.
• Procurement of IT assets for India.
• Administration of iDeals VDR for the Africa region.
Skills: Office 365 Administration, Desktop Application Support

Lead Operations, Support Engineer


Convergys, Gurgaon, India Feb 2020 - Mar 2022 (2 years 2 months)
• Global operation support for Exchange, Active Directory, Teams, Security &
Compliance, eDiscovery, SharePoint Online/OneDrive, and Office 365 Subscriptions.
• Handling cases related to mailbox migrations, Outlook, and Auto-discover issues.
• Delivering resolutions within agreed service level agreements.
Skills: Contact Centers, IT Management, Customer Experience, Research, Training &
Development, Communication, Team Leadership, Self-Learning
Specialist (Case Manager)
Airbnb, Gurgaon, Haryana, India Feb 2018 - May 2019 (1 year 4 months)
• Global support for Hosts & Guests on the Airbnb portal and mobile application.
• Decision processing in disputed parties and Trust & Safety handling.
• Resolutions for queries/disputes related to Airbnb trips.
• Competing for daily, weekly, monthly & quarterly targets.
Skills: Contact Centers, Customer Experience, Customer Satisfaction

Tech Support Advisor - II


Convergys, Gurgaon, Haryana, India Oct 2016 - Dec 2017 (1 year 3 months)
• Handled B2C desktop support level I & II.
• Handled the Windows, Outlook & office related troubleshooting.
• Escalation of case as required to concerned teams.
Skills: Contact Centers, IT Management, Customer Experience, Customer Satisfaction

Education
B.tech Electronics & Communication 2013-2016
Mewar University Chittorgarh Rajasthan

Skills

Technical Skills: Office 365 Administration, Desktop Application Support, IT Management


Soft Skills: Communication, Team Leadership, Self-Learning

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