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Network Engineer L2

This role is responsible for second level network support, analysis, and design. Duties include troubleshooting network outages, implementing new networks, supporting workstations, servers, printers and applications, and assisting with remote access solutions, DNS, DHCP, and security issues. The ideal candidate has a computer science or related degree, 3-5 years of networking experience, strong communication and customer service skills, and is working towards relevant certifications.

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lisamatekenya1
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159 views2 pages

Network Engineer L2

This role is responsible for second level network support, analysis, and design. Duties include troubleshooting network outages, implementing new networks, supporting workstations, servers, printers and applications, and assisting with remote access solutions, DNS, DHCP, and security issues. The ideal candidate has a computer science or related degree, 3-5 years of networking experience, strong communication and customer service skills, and is working towards relevant certifications.

Uploaded by

lisamatekenya1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Title: Network Engineer Grade Level: L2

Summary:
Responsible for handling second level support and service requests. The role is responsibility for network
analysis and design, technology support, client support. The resource will be required to provide top level
support for any network issues ranging from implementation of new networks, troubleshooting outages
for local and remote networks. Additional responsibilities include handling second level support and
service requests related to all supported technology including but not limited to: workstations, servers,
printers, and Office applications.

Supervisory Responsibilities:
None

Essential Duties & Responsibilities:


• Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless
and security.
• Remote access solution implementation and support such as IPSEC VPN
• Understanding of DNS/DHCP
• Ability to work with vendor support to resolve client issues
• Experience with Command Line Interfaces to manage computer equipment
• IT Support relating to technical issues involving Microsoft's core business applications and
operating systems.
• Respond to and resolve alerts and tickets generated from the monitoring system and/or
customer requests in a timely fashion.
• Maintain accurate time and records in all service tickets as performed.
• Maintain system configuration information within ticketing system and ensure it is attached to
relevant tickets.
• Communicate with customers as needed regarding ticket progress, changes or agreed outages.
• Escalate service requests that require engineer level support in a timely fashion to prevent
breech of SLA.
• Work with all team members to implement and improve Company best practices.
• Utilize central management tools to resolve customer issues with minimal customer impact.
• Get new clients on-boarded and documented in our systems.

Scope:
• Perform fast turnaround of customer requests.
• Perform network administrative duties on-site weekly.
• Communicate effectively with the customer regarding issues and potential problems.
• Report to management potential problems with customer’s computers, configurations and/or
environment.

Experience Level:
• B.S. Degree, Computer Science, Engineering or equivalent education or training desired
• 3-5 years of relevant experience as a network engineer including phone, remote support, and
hands on
• Excellent verbal and written communication skills
• Strong working knowledge of Microsoft Applications
• Excellent Customer Service Skills
• Advanced troubleshooting skills
• Experience installing/configuring routers, switches, VPNs, firewalls (Cisco, Sophos, Palo Alto)

Certifications:
Actively working on one relevant certification track:

• Security+/ Network+/ CCNA / JNCIA


• Sophos, Palo Alto, Sonicwall

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