Assessment Details

Qualification Code/Title Click or tap here to enter text.

Assessment Type Time allowed
Due Date Location Term / Year

Unit of Competency
National Code/Title
Student Details
Student Name Student ID IIE
Student Declaration: I declare that the work submitted is my own, Signature:
and has not been copied or plagiarised from any person or source.
Date:
Assessor’s Name
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY
Feedback to student:

Assessor Declaration
*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required Yes No valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback.
Is This Theory Only Task Yes No
Signature:

Have student already completed practical/ Vocational Placement Date:

Component? Yes No

Instructions to the Candidates

 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor
immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing
has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number.
Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory.

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 Assessment Task 3: Monitoring the performance of special
menus

Information for students

In this task, you are required to analyse the customer satisfaction feedback provided in the scenario supplied.
You will then use that analysis to make recommendations on how menu performance could be improved.
You will need access to:

 your learning resources and other information for reference

 your Ruby Village Template.

Ensure that you:

 review the advice to students regarding responding to written tasks in the Hospitality Works Student User
Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Hospitality Works Student User Guide. Refer to the appendix for information
on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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 Activities
Complete the following activities.

1. Carefully read the following scenario

Ruby Village is a small, aged care facility in Northern Victoria. Until approximately
twelve months ago, the village’s residents enjoyed a high standard of meals
prepared by an in-house chef who had been with the organisation for approximately
15 years. Following her retirement, a decision was made to outsource meal
preparation to a third-party.
Meals are now delivered, frozen, weekly and thawed/heated by the carers. While
there is no doubt that the meals are meeting the nutritional needs of the residents,
the feedback is consistently that there is a lack of choice, that the meals are bland
and that there is no variety in flavours or textures.
Currently, residents are offered two options for lunch and two options for dinner
each day. The managers of Ruby Village have agreed to add a third option to each
course and have also agreed to review the menu to add variety.
Another factor to consider is that two of the residents are vegetarian and the current
menu is lacking in vegetarian options.

2. Analyse the menu and make recommendations

Analyse the Ruby Village menu in the Ruby Village Template supplied with this
resource. Adjust the menu based on the feedback and dietary goals expressed
above.

3. Submit your menu

Submit your amended menu to your assessor.

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 Assessment Task 3: Checklist
Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Use feedback from customers and

others to improve menu performance?

Analyse the success of special menus

against dietary goals and customer
satisfaction?

Adjust menus based on feedback and

success?

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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 Final results record

Student name:

Assessor name:

Date:

Unit name:

Qualification name:

Final assessment results

Result

Task Type Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Research report S U DNS

Assessment Task 2 Develop and cost special S U DNS

menus

Assessment Task 3 Monitor performance of S U DNS

special menus

Overall unit results C NYC

Feedback

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature: _________________________________________ Date: _________________

 I hereby certify that this student has been assessed by me and that the assessment has been carried out
according to the required assessment procedures.

Assessor signature: _______________________________________ Date: _________________

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