Terms of Registration 2024

SECTION 10: TERMS OF REGISTRATION

IMPORTANT

When you register with us, You Accept these terms and the fees as revised for each
relevant Academic Year. You also Accept our Rules (including all regulations, policies, and
codes of conduct), which you can read on The Institute’s website https://www.iie.ac.za/iie-
policy-bank and in the student portal.

You will signify your agreement to these terms and be bound by them if you click to
Accept or agree to these terms where the Institute offers an option to do so. You
warrant that you are authorised to do so.

These terms and our Rules form this Contract between you and us. This Contract only
ends for reasons stipulated below or if we or you cancel the registration or if you fail to register
for any new Academic Year. Should you be in default of any payment, the agreement coming
to an end does not prejudice our rights to recoup any outstanding monies.

Should you decide to transfer from one Campus to another within or across Brands of The
Institute, or change modes, or reregister at any future time at The Institute, any outstanding
monies, and any outstanding disciplinary process in terms of The Institute’s Rules will
continue to apply to you in terms of this Contract.

You will be required to conclude a new Contract annually which will include fees for that year.
You must notify the Campus Head or authorised Campus person or your online centre
manager in writing if any of your details change.

If you do not understand anything, please contact us, and ask for us to explain it
before you Accept this Contract.

Certain important words or phrases are in bold text. Some of these could increase your debt
or other legal responsibilities under this Contract, or they could limit ours. You must please
read them very carefully.

Your fundamental consumer and privacy rights and remedies are guaranteed by law. This
Contract does not aim to, unlawfully or unduly, reduce, limit, or avoid any rights or obligations
under consumer protection and protection of personal information or similar laws.
10.1 Definitions

In these terms:

Academic Material, in the context of this Contract, means books (whether physical or
electronic), notes (whether physical or electronic), equipment, uniform or any other material
provided to you or ordered for you once this Contract has been accepted.

Academic Period means the stipulated period of instruction which may or may not be an
academic year.

Academic Registration means agreement to the courses or modules you will be undertaking
in a particular Academic Period and the associated fees.

Academic Year means the period of instruction normally running from 1 January until 31
December, or from 1 July until 30 June the following year or any other Academic Period as
stipulated.

Accept and Acceptance shall have the same meaning as Sign.

Attend includes taking part in any class or structured academic activity in person on a Campus
or remotely by online means.

Brand means a trading division of The Institute operating at the respective Campus.

Campus means a site at which The Institute operates.

Contract shall have the same meaning as terms.

Contract Amount means the fees and other charges you must pay for the Programme for the
relevant Academic Year, including any relevant application fee, pre-registration fees,
registration fees and tuition fees.
In addition to the Contract Amount, you may be liable for the costs of extra goods and services
such as transport, notes, textbooks, stationery, uniforms, remarking or supplementary fees.

CPA means the Consumer Protection Act 68 of 2008.

Deferral of Registration means not reregistering to study at the start of a new Academic Year
or Academic Period prior to the completion of the relevant Programme completion.

Due Date means any date in any Academic Year by which you must pay any part of the
Contract Amount.

External Provider means a separate independent organisation from The Institute that is
responsible for providing or awarding any skills development Programme or Qualification. It
may include any external examining body other than The Institute associated with these
modules, Programmes, or Qualifications. It may also include any other party offering academic
help, products, or services to our students by arrangement with us.
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Fee Payer means the natural or juristic person responsible for paying the Contract Amount or
other fees due in terms of this Contract.

Full Settlement means the Payment Terms where the Contract Amount is paid in full as a
single transaction by the specified date.

Intellectual Property means knowledge, creative ideas, or expressions of the human mind that
have commercial value and are protectable under copyright, patent, service mark, trademark,
or trade laws from imitation, infringement, and dilution. Intellectual Property includes Brand
names, discoveries, formulas, inventions, knowledge, registered designs, software, and works
of artistic, literary, or musical nature.

Mode of Delivery means the way in which the Programme is presented and includes distance
or contact registration.

Payment Terms means your selection of the period over which you will make payment.

Personal Information means information that relates to an identifiable and living natural
person (which includes students and prospective students, parents, and Fee Payers and
suppliers) and where applicable, an identifiable and existing juristic person (such as a company,
close corporation, or a trust). This information includes:
(a) Information describing a person, such as their race, gender, sex, pregnancy, marital
status, nationality, ethnicity, colour, sexual orientation, age, health, disability, religion or
beliefs, culture, language and birth of the person.
(b) Information relating to the education or the medical, financial, criminal or employment
history of a person.
(c) Any identifying or contact details (such as a person's name, e-mail address, physical
address, telephone number, and location information).
(d) The biometric information of the person.
(e) The personal opinions, views or preferences of (or about) a person or any
communications sent to or from a person.

POPI Act means the Protection of Personal Information Act 4 of 2013.

Processing means activities that involve personal information, including activities such as
collecting, storing, using, disseminating, marking, restriction, erasing or destroying personal
information.

Professional Body means any body, recognised in law, to have the responsibility of regulating
a particular profession(s) and/or endorsing the Qualification, or aspects of the work of a
particular profession(s).

Programme means any unit of study for which a Student registers at XX and includes, but is
not limited to, full Qualifications, short learning Programmes, courses, a year of study, a module
or workshop.

Provisional Registration includes temporary registration of a Student who did not meet all the
entrance requirements or provide all documents needed by us or any External Provider, and it
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applies until the Student meets stipulated conditions. Provisional Registration does not impact
on the effect of the Contract which is not dependent on the type of registration.

Qualification means a Qualification registered on the National Qualifications Framework

(NQF) for any South African Qualification or duly recognised by South African Qualifications
Authority (SAQA) or Universities South Africa (USAf) for equivalency on the NQF.

Registration Type means full-time or part-time registration.

Rules means our regulations, policies, practices, procedures, standards, the Safety, Student
Conduct and Discipline Policy and the Intellectual Integrity and Property Rights Policy.

Semester normally means half of an Academic Year and includes the period of teaching and
learning associated with half of an Academic Year.

Semester End means the date on which a Semester is designated as ending as defined in the
student academic calendar.

Semester Start means the date on which a Semester is designated as beginning for the
Programme concerned on the academic planning calendar for that Programme.

Sign means the addition of your signature to and your conveyed intention to indicate
Acceptance of these terms and includes the use of an ‘electronic signature’ as defined in the
Electronic Communications and Transactions Act 25 of 2002.

Special Personal Information means:

(a) Information that relates to religious or philosophical beliefs, race or ethnic origin, trade
union membership, political persuasion, health or sex life or biometric information;
(b) Criminal behaviour to the extent that such information relates to the alleged commission
of any offence or any proceedings in respect of any offence allegedly committed or the
disposal of such proceedings.

Student means the person who is registered and studying with The Institute at XX.

Terms mean the conditions and obligations contained in this document.

The Institute means The Independent Institute of Education (Pty) Ltd.

Transfer means to move a student’s academic record and registration from one Campus to
another within or between Brands of The Institute or to change the Mode of Delivery or
Registration Type or the Programme being studied.

We, Our or Us refers to The Institute or XX, or both, depending on the circumstances.

You, Your or Yours refers to everyone who is party to this Contract (including the Student)
together and individually depending on the circumstances.

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10.2 Financial matters and amendment to registration

10.2.1 Each person accepting this Contract or submitting an online Contract promises and
agrees that they are jointly and severally liable to pay the Contract Amount to The
Institute in full on these terms. This means that you are legally responsible together
and individually for paying the Contract Amount.
10.2.2 Each person accepting this Contract is liable for the Contract Amount including under
any circumstances in which a signed undertaking by a third party such as a company
or any other sponsor has been provided in the required format but not honoured by
such a third party.
10.2.3 We may conduct a credit or affordability check and by signing this Contract, you agree
to us doing so.
10.2.4 If we do not receive payment by Full Settlement by the Due Date, we may change the
Payment Terms and you must pay based on the new Payment Terms we will give you.
10.2.5 Where a payment Amount or terms is not specified, the Fee Payer is deemed liable
for the Full Settlement fee by the specified date.
10.2.6 The Contract Amount must still be paid in full irrespective of Student attendance at any
class or engagement with any academic activity or online content. It will not be
adjusted, reduced, or refunded.
10.2.7 You must complete a “request to transfer” application in the required format (available
from the Campus or Programme administrator) through the required process if the
Student wants to be transferred to another Campus or to change the Mode of Delivery
for instance from distance to contact or the Registration Type from full time to part time.
The Student can only be registered at the other Campus or in the other mode or in a
different Registration Type if their account is up to date at the original Campus or in
the original mode.
10.2.8 The Contract Amount may change in the event of:
(a) You changing Campuses or Mode of Delivery or Programme, which will be
effective from the point at which the transfer / change is finalised and in which
instance The Institute may charge an administrative fee; and / or
(b) if there is an error (including but not limited to system errors) resulting in the
incorrect Contract Amount being reflected / generated in this Contract, in which
instance The Institute reserves the right to correct the Contract Amount.
10.2.9 You must follow the stipulated process if the Student wants to make any changes to
their registration for any Programme or part of any Programme.
10.2.10 Should you, for whatever reason, receive a financial credit in the current Academic
Year, you may request that the remaining credit balance on your financial account be
carried over to the next Academic Year. The request for the financial credit to be
carried over must be in writing.
10.2.11 We may cancel this Contract at any time, without prejudice to any other right we may
have and you will forfeit any portion of the Contract Amount already paid if you are in
material breach of these terms. A material breach will include, but not be limited to, the
following circumstances:
(a) Failure to comply with policies, procedures and processes of The Institute.
(b) Providing the Institute with any false, inaccurate or misleading information.
(c) Failure to comply with immigration requirements.
(d) Failure to comply with admission requirements.
(e) Failure to meet progression requirements.
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 (f) Failure to pay any portion of the Contract Amount.
10.2.12 We may cancel this Contract and refund you any part of the Contract Amount already
paid, excluding any registration or application fee, which you warrant that you
understand has not been an advance reservation or “place holder” for purposes of
section 17 of the CPA, and you do not have to pay the rest. We may do this if:
(a) the Student does not meet the admission requirements, including those
stipulated by any Professional Body proof of which will be required;
or
(b) a provisionally registered Student has taken all reasonable steps to comply with
the conditions but has still not met them by the specified date.
10.2.13 Any refund in terms of 10.2.12 will exclude an Amount for any Programme already
commenced where the Student has already logged on to the relevant learning system,
attended and/or paid a registration or application fee and/or for any Academic Material
The Institute has supplied.
10.2.14 This Contract is cancelled if we expel the Student following a disciplinary process. We
will not refund any fees, and you remain responsible for paying the balance of the
Contract Amount in the relevant Academic Year or Academic Period.
10.2.15 We will not adjust or refund fees if a Student is suspended from attending or
participating in any Programme for any reason but is not expelled following a
disciplinary process (where relevant). You must still pay the full Contract Amount.
10.2.16 The Due Dates for payment of fees are as stipulated on the fee schedule annually or
on Acceptance of this Contract for the Academic Period or for the initial Academic Year
or upon Acceptance of the academic registration form in the second or subsequent
years of study as the case may be.
10.2.17 When this Contract ends, the terms which protect our rights will still be effective.
10.2.18 If you intend to cancel your registration in terms of this Contract, you must send and
we should receive a signed letter addressed to a person authorised by The Institute
for that purpose.
10.2.19 In the event of your cancellation in terms of clause 10.2.18 The Institute may retain or
claim the following Amounts as a reasonable cancellation fee, and you warrant that
you understand the meaning of a reasonable cancellation fee as set out in section 14
of the CPA and understand that we have agreed these to be reasonable for the
purposes of section 14(3)(b)(i), to cover The Institute's administrative and other costs:

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 If you cancel and your registration Contract covers:
The Amount below Two Semesters One Semester only Short learning
must be paid and Programme
will not be refunded
Cancellation date
10% of Full Before the stipulated Before the stipulated Before the stipulated
Settlement Amount start date of the start date of the start date of the
irrespective of the Programme Programme Programme
payment option you
have made, plus the
full cost of any
Academic Material
already supplied or
ordered specifically
for you.
100% of the first Before the stipulated Not applicable Not applicable
Semester Contract end of your first
value, plus the full Semester in your
cost of any academic calendar
Academic Material
already supplied or
ordered specifically
for you.
100% of the Contract Any time after the Any time after the Any time after the
Amount, plus the full end of the first stipulated start date stipulated start date
cost of any Semester of the Programme of the Programme
Academic Material
already supplied or
ordered specifically
for you.

10.2.20 If the payment of any Contract Amount is late, we may exclude the Student from
Campus, from attending classes for their chosen Programme or Qualification of study,
graduation and may also withhold results until the required Amount has been paid,
without prejudice to our other rights. The Student must still complete and submit any
assignments and assessments set during this time. You must still pay the full Contract
Amount even if we exclude the Student or hold back results.
10.2.21 You remain responsible for any expenses that we incur if you breach this Contract.
Our expenses may include legal fees, tracing, and collection costs.
10.2.22 If any payment is more than 30 calendar days late, and no payment arrangement has
been made, we may require you to pay the entire unpaid balance of the Contract
Amount.
10.2.23 An account statement or a letter signed by an authorised financial manager of The
Institute stating the Amount you owe at any time is good enough provisional (prima
facie) proof of your debt for all purposes applicable to this Contract.
10.2.24 Any cancellation, relaxation or deferral or transfer in terms of this clause will not
automatically extend maximum allowable completion times for your
Programme/Qualification registration.
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10.2.25 You must write to the person authorised by The Institute as soon as you change your
address or other contact details and amend these on the system.

10.3 Security Obligations

10.3.1 You will not disclose any personal details and/or access details including your applicant
or student ID which has been issued to you for your online application and registration
to any unauthorised third party or record such details in any way that may result in them
becoming known to a third party. If you do not keep your personal details/access details
safe, you give up any claim you may have against us for any loss or damage you may
suffer because you have not kept them safe.
10.3.2 After your access details/applicant or student ID have been entered, we will assume that
any activity in relation to your online registration is yours and any instruction is genuine.
Even if someone else uses your access details, we may carry out an instruction as if
you authorised it.
10.3.3 We confirm that we have reasonable security safeguards in place to protect your access
details and other personal or confidential information provided by you via the online
registration process. However, you Accept that, while we will take all reasonable steps
to prevent security breaches in respect of online registrations, any information sent over
an unsecured link or communication system is susceptible to unlawful monitoring,
interception, or access by a third party, for which we will not be responsible.

10.4 Important indemnity:

10.4.1 You indemnify (cover) us against any claim, loss, damage, injury, or death that results
from any negligence or deliberate act or omission (failure to act) by the Student, on or
off Campus.
10.4.2 The Student takes part in all activities at the student’s own risk, and you:
(a) Give permission for the Student to take part in XX’s activities on or off Campus,
including work integrated learning, games, sport, cultural, educational, or social
activities, tours, outings or any similar activity.
(b) Understand that the activities carry some risk of injury and are not necessarily
supported by us or subject to our supervision or control.
(c) Indemnify us (including our associated companies, employees, sub-Contractors,
and representatives) against any claim linked to any loss, damage, injury or
death to the Student or their property in the course of these activities, unless
caused by our gross negligence.
(d) Give permission for any of our employees or representatives to attend to any
injury the Student suffers while taking part in any activity, and to consent to any
medical treatment with the same authority as a parent (in loco parentis) where
they cannot contact the student’s parent or guardian in a medical emergency.
(e) Agree to pay any medical or related costs incurred by The Institute for treating the
Student.

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10.5 General:

10.5.1 You warrant and promise that all your information in the application and registration
process and this Contract is true and correct.
10.5.2 The person accepting these terms warrants and promises that you have full
Contractual capacity.
10.5.3 In addition to the Acceptance of these terms and conditions as part of this registration
process by the Fee Payer or the Student, the Student will be required to indicate
Acceptance of these terms by accepting them on the Student portal the first time they
access said portal and will be bound accordingly.
10.5.4 You will not have access to any Institute mandated residence facility unless proof of
academic registration and a successful residence application can be produced.
10.5.5 We may cancel or change any start or end date or timetable and class composition
without notice, but with good reason, to allow for changing circumstances.
10.5.6 We may change the curriculum and content of any Programme or module offered.
10.5.7 We may cancel the offering of any Programme or part of a Programme if there is not
enough demand, as long as the Contract Amount is adjusted accordingly and as long
as, in the case of a Programme, students have not yet commenced their course of
study on that Programme.
10.5.8 The Student must make sure they are registered for all the right modules,
Programmes, and Qualifications.
10.5.9 The Student must make sure they understand all registration requirements, and all
Rules for selecting any subject and about the maximum time allowed to finish their
chosen Programme as they may apply.
10.5.10 You warrant and promise that you have properly checked the relevant Qualification,
Programme, subjects, and modules before accepting this Contract. You release us
from responsibility for any loss or debt resulting from any incorrect registration or
assessment, for any reason.
10.5.11 The Student must get the South African Qualification Authority or Universities South
Africa or both to certify any international Qualification as required, at the student’s own
cost.
10.5.12 You hereby acknowledge that, where applicable, professional Qualifications are
designed to comply with the requirements of the relevant South African Professional
Body and The Institute is bound by these requirements.
10.5.13 You hereby acknowledge that you know which bodies run, accredit, and award the
student’s study Programme or Qualification and understand how to register.
10.5.14 Where relevant, you must register with any relevant provider for the Student’s study
Programme or Qualification and comply with their relevant requirements, policies, and
procedures, including paying the Contract Amount.
10.5.15 Our Rules are available on https://www.iie.ac.za/iie-policy-bank and the student portal.
We give students access to the Rules within five working days of the stipulated starting
date of a Programme. Students have 10 days to read and understand the Rules and
how they apply to their Programme. After this, we may assume you have read,
understood, and promised to follow all the Rules from your date of Acceptance of this
Contract.

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10.5.16 We may change Rules or introduce new Rules about academic and operational
matters, student conduct and other issues at any time and the changes will be
published on the student portal. The Student must follow these new or changed
Rules.
10.5.17 We take academic integrity very seriously. We will take disciplinary action against any
Student we believe is involved in cheating, plagiarism, or any other breach of
academic integrity. If the Student is suspended or expelled, you are still responsible
for paying the full Contract Amount.
10.5.18 All Intellectual Property generated through the performance of your study obligations
vests with The Institute, unless formally agreed otherwise in writing by the Registrar
of The Institute in advance of the production of such Intellectual Property. When this
Contract is accepted, you agree that the Student is deemed to have ceded and
assigned (transferred) to The Institute any rights to and ownership of any Intellectual
Property the Student creates in the course of any academic study, research, or
project with us or in using our equipment or facilities. If this deemed cession is held
to be inadequate for any reason, then you (the Student) agree to sign a deed of
cession and assignment with The Institute.
10.5.19 We will do our best as soon as practically possible to resume any Programme which
is stopped or altered because of any circumstances beyond our reasonable control.
These include force majeure, states of disaster or emergency, acts of God and
government, disease, electricity load shedding, disrupted supplies of water, extreme
weather, natural disasters, war, revolution, industrial or student unrest and similar
events.
10.5.20 The Mode of Delivery and Registration Type and the student’s originally chosen
manner or ability to Attend may not be the same as prior to the circumstances in
10.5.19 above if such circumstances preclude the same.
10.5.21 Unless stipulated otherwise, this Contract may only be changed if it is done in writing
and accepted by or on behalf of all parties. No specific or implied waiver of our rights
is valid unless in writing and signed by all parties. However, parties agree to regard
any changes to our Rules as valid and effective five working days after publishing the
changes on the student portal.
10.5.22 To provide you with learning material, access to our digital and physical facilities as
well as educational services and feedback, we need to process your Personal
Information and Special Personal Information. We will not ask for more personal and
Special Personal Information than is necessary for us to fulfil our responsibilities or
obligations in terms of this Contract, which is to provide you with educational services.
10.5.23 You give us permission to collect and process your Personal Information and Special
Personal Information and to release such information to third parties/service
providers as may be necessary for us to provide educational services to you or to
meet legal obligations or in the case of emergency. You warrant that you give this
permission freely, voluntarily and without undue influence and duress.
10.5.24 We may share your personal and Special Personal Information with other industry
regulatory bodies, service providers and third parties but only in so far as is required
by them to fulfil their duties.
10.5.25 You (including the Student) hereby give us permission to send you information about
academic or financial matters, lecture times, Campus activities and any similar
information using electronic communication, including text messages and email.

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10.5.26 We may also send marketing material to you by electronic communication, and you
may opt out of receiving further such marketing material by opting out through the
appropriate function on the first marketing communication received by this means.
10.5.27 We will treat your Personal Information and special protected personal information
with caution and have all generally accepted information security measures in place
that are required to protect it. To see the full extent of our Information Privacy Notice,
please visit our website at https://www.iie.ac.za/.
10.5.28 You may request from us disclosure of the Personal Information and Special Personal
Information we hold on you, or request amendment or correction, update or deletion
of such information and we will attend to your request in accordance with relevant
policy of The Institute, the POPI Act and the Promotion of Access to Information Act
2 of 2000. Such request shall be made using the process detailed in our PAIA Manual
which may be obtained from our website https://www.iie.ac.za/. It is important to note
that a request to delete personal or Special Personal Information may result in us
being unable to provide our services to you. You have the duty to inform us of any
changes to your Personal Information and special protected information relevant to
our Contractual relationship, as and when this occurs.
10.5.29 We allow students to use our information systems and networks for their studies and
communicating with other students and lecturers. But we may check any information
students create, store, send or receive using our systems and networks. This means
that we may monitor, intercept, record or inspect all communications or data, but are
not obliged to do so. The Student agrees to this condition.
10.5.30 You also allow us to use any of the student’s work (including work entered into any
competition by us) for our marketing and promotion.
10.5.31 You also unconditionally consent to us using any image of the Student in any of our
material, including social media.
10.5.32 We may report anything to do with conduct, breach of any Rules, or health (to the
extent that a significant threat has been recognised) to the parent, guardian or Fee
Payer, or any relevant authority, and you have given us permission to provide such
reports by accepting this Contract. This may include Personal Information.
10.5.33 Your academic transcript will contain all information required by regulation including
your progress and academic performance in all attempts at all modules as well as a
statement of good standing related to your conduct unless you have a disciplinary
record with us in which case no such statement of good standing will be provided.
10.5.34 In terms of the Immigration Act 13 of 2002, international students who are not
permanent residents of South Africa must get a relevant visa for study valid for the
full study period from the South African Department of Home Affairs at their own cost.
The visa must be in favour of The Independent Institute of Education (Pty) Ltd. If the
authorities grant any visa, asylum, refugee, or similar status for study purposes, and
later withdraw or do not renew it, this Contract is automatically cancelled. Application
and other fees will not be refunded. This means you remain responsible for the full
balance of the Contract Amount. We will consider a refund if you send us proof that
a study visa has been denied or an asylum seeker visa has not been renewed.
10.5.35 International students who are enrolled for distance learning are responsible for
procuring the necessary visa for entry into South Africa as may be required for the
Programme.
10.5.36 We do not make any guarantee, promise or representation about the student’s
success, failure, or performance in any student’s chosen study Programme.
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 10.5.37 We require a Student to fully participate in the Programme and to subject themselves
to the Rules of The Institute. We reserve the right to terminate the Contract on
reasonable notice if a Student does not do so.
10.5.38 The Contract is binding once accepted. It is a condition of registration that documents
needed to complete our registration process must be submitted, and that we Accept
the documents. If any of these are not supplied, the Student will not be able to
graduate or be certificated. The Student must make sure we have certified copies of
the documents and must resubmit them if necessary. All documents submitted must
be valid and we will take appropriate action if any fraudulent documents are
submitted.
10.5.39 This Contract shall be interpreted in accordance with the law of the Republic of South
Africa.
10.5.40 The parties consent to the jurisdiction of the Magistrate’s Court having jurisdiction in
respect of any legal action which either party may institute against the other arising
from this Contract.
10.5.41 The parties, including the Student, choose their street addresses below for service
and delivery of legal notices and communications (domicilium citandi et executandi)
in connection with this Contract:
(a) All parties to this agreement, including the Student: The address and contact
details as provided to us and entered on our student system.
(b) The Institute: ADvTECH House, Inanda Greens Office Park, 54 Wierda Road
West, Wierda Valley, Sandton, 2196 (marked for the attention of the Director of
The Institute).

The person accepting this Contract warrants and promises that they have read this
Contract and understood it, and that they have the authority to Accept and be
Contractually bound by the terms of this Contract. The person accepting this Contract
is aware that the Student will also be required to Accept these terms the first time they
log in to the student portal.

By clicking "I Accept", you:

(i) Represent and warrant that you have read and understood these Terms of
Registration.
(ii) Signify your agreement with these Terms of Registration and to be bound by them
and;
(iii) Signify that the Student is aware of the binding nature of these terms to which the
Student will need to signify agreement by accepting them on the student portal.

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