Neeraj Sharma
Address – Email:Sharma.neeraj11aug@gmail.com
Village- Sakta Chack Teh. & Distt. Kathua Mobile: +91-9816013968 / 8894597769
(Jammu and Kashmir)
Pin. 184143
Objective
To achieve excellence in Customer Service and enhance my experience & leadership skills while
Working towards organizational goals.
Summary
From last 5 years with the BPO sector have been closely involved with process migrations and have managed
process transitions and expansions ensuring that productivity and quality is maximized As a individual, have
always-valued integrity, passion for business and the concept of employee motivation in building teams that
have worked with passion, high energy levels and delivered with Excellence.
Brief Overview
➢ An effective team member with strong trouble shooting and problem solving skills.
➢ Hardworking and dedicated with good working skills.
➢ A dynamic and hard working go-getter with abilities to accept challenges and deliver results.
➢ Ability to innovate and adapt to new situation.
Experience Summary:
Have worked in the service industry in various situations for more than 5 years, I have gained
Valuable knowledge in almost all aspects of jobs, which aim at customer satisfaction and client
Satisfaction as well. It has helped me in developing excellent interpersonal skills. Some of these
Information is mentioned herein.
PROFESSIONAL EXPERIENCE
Name of the Organization : Firstource Pvt. LTD (Jalandhar)
Position : Customer Service Associate
Process : Airtel (DEL.)
Duration : Sep 2014 to March 2015
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Name of the Organization : Competent Synergies Pvt. Ltd. (Mohali)
Position. : Team Leader in inbound and outbound.
Process : Reliance collection and Reliance inbound (HPH)
Duration : May 2015 to Jan 2017.
Name of the Organization : Intelenet Global Services (Mohali)
Position. : Team Leader
Process : (Cholamandlam Finance Pvt LTD)
Duration : Jan 2017 to August 2017
Name of the Organization : Dr. IT Group (Kangra)
Duration : Duration: Sep 2017 to dec2017
Position : As a Senior Team Leader.
Process : Airtel Inbound (LOB-Delhi)
Current Organization : Vertex Management Pvt. LTD.
Duration : Dec 28, 2017 to Still working.
Position : Team Leader.
Process : Vodafone Inbound Process for 4 Months
Now Shifted In Audit and compliance for Pan card process.
Work Profile:
➢ Taking care of Docs which we received during Branch opening time.
Roles and Responsibilities:
➢ Make audit of all docs and revert back to NRM about the docs.
➢ Make the all necessary reports which is required by NSDL or Management.
➢ Preparation of daily and weekly reports.
➢ Trend analysis and action plans.
➢ Handling escalation calls, follow up for resolutions and outcall customers.
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➢ Effectively develop team members for next level through projects, delegation and assist them
for consistent development.
➢ Team Briefings.
Educational Qualification:-
➢ Graduation from V.B.S Purvanchal University Jaunpur UP. In 2014.
➢ Passed 10+2 from J&K Board in 2009.
➢ Passed 10 from J&K Board in 2007.
Strengths:
➢ Excellent Managing Capability.
➢ Excellent Situation Handling Capability.
➢ Quick learner, stretchable towards jobs and very adoptable with present environment.
➢ Excellent communication skills in Hindi, English and Punjabi.
Hobbies and Extra Curricular Activities:
➢ Music, Net Surfing and Playing Cricket & Badminton.
Self Assessment:
My priorities in life are Punctuality, Sincerity and carry out my responsibilities as perfect as possible.
Personal Information:
Father Name - Joginder Paul Sharma
Date of Birth - 11th August 1989
Marital Status - Unmarried
Nationality - Indian
Language Known - Hindi, English
Declaration
I hereby declare that all the above stated information is true and best of my knowledge.
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Date:
Place: (Neeraj Sharma)
