GECOM- Week 1 2.
Clarity- correct word, usage, grammar,
pronunciation, sentence construction and delivery
Communication Process, Principles and Ethics
3. Conciseness- saying what needs to be said in as few
Part I words as possible
4. Concreteness- being specific
Having effective communication skills in English is 5. Completeness- 5 W’s and 1 H
important for success Channel- through what medium the message is
relayed
Definition:
Receiver- to whom it is directed
Commun implies something in common Effect- what the desired result of communication is
Ication suggests understanding
A common understanding of something (Chase and
Samo, 2013)
“Simultaneous sharing and creating of meaning
through human symbolic interaction” (Seiler and
Beall, 1999)
“A systematic process in which individuals interact
with and through symbols to create and interpret
meanings” (Wood, 2004)
The Communication Process
context = situation
It includes the following:
o The environment (location, time of the day,
temperature)
o The relationship between communicators
o Respective cultural backgrounds and past
experiences
o Topic/ subject of their communication
Message- what the idea being communicated says
5 C’S of Communication
1. Courtesy- politeness