INSTALLATION & OPERATION GUIDE

(VERSION 2 FIRMWARE)
 QBox
Installation & Operation
Guide

Autocue and QTV have been serving the broadcast industry since the mid-1950s when
QTV in New York and Autocue in London supplied the very first prompters via their rental
divisions.

Creating broadcast history. The two companies merged in 1984 under

Autocue Group and, with the introduction of the QSeries family of software, became the
only company to offer the television industry a single solution for all transmission,
newsroom, scripting and prompting requirements. QTV forms the Americas division of
Autocue Group’s prompting sales and rental services.

Prompter of choice around the globe. Autocue Group is known

worldwide for its service and dependability, serving such prestigious clients as the BBC,
Bloomberg, NBC and CNN. The Group’s prompting solutions are compatible with all
newsroom systems on the market and are in use worldwide by broadcasters, production
professionals, government facilities and corporate producers requiring excellence in
prompting and newsroom automation solutions.

For further information, please visit either web site shown at the bottom of this page.

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©2003-2008 Autocue Group Ltd

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 QBox Installation & Operation Guide

Preface

About this guide

This guide provides: QBox is part of Autocue’s suite of software and
• an overview of QBox hardware prompting products.
• guidance on installing QBox
• guidance for configuring and QBox
hardware
• an overview of the scroll controls that are
used with QBox

Audience
This guide is for personnel in the media This guide is suitable for novices as well as expert
production industry wanting to set up and operate users of a product from an Autocue Group
a QBox. company.

How to use this guide

It is recommended that you follow the step-by- Other non-procedural information in this guide
step procedures for setting up and operating can be used for reference purposes.
QBox from beginning to end.

Associated documentation
This document describes the installation, configu- installation and operating manuals for that
ration and operation of the QBox hardware. equipment.
If you are using this software with an on-camera If you are integrating QBox with a newsroom
unit or executive speech prompter from an automation system from Autocue, or a third-party
Autocue Group company, please also read the vendor, you will need the appropriate API config-
uration documentation.

Copyright information
©2003-2008 Autocue Group Ltd

©2007 Autocue Group Ltd. All rights reserved. All third-party software or hardware, including
All information about Autocue software, hardware logos, referenced within this guide is copyright of
and accessories—including company and brand the respective owners.
logos—contained in this guide is protected under
international copyright conventions.
No part of this publication may be reproduced,
stored in a retrieval system, or transmitted in any
recording or otherwise, without prior permission
Issue #: 081212

of Autocue Group Ltd.

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 Preface QBox
Installation & Operation
Guide

Disclaimer
Autocue Group Ltd reserves the right to revise
this publication and to make changes in its
content without obligation of Autocue Group Ltd
to notify any person or persons of such revision.

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 QBox
Installation & Operation
Guide

QBox (v2 API) Quick Reference Card

Components 1: Network connection
A standard QBox unit is supplied with:
• A 12-volt power supply unit with a 4-pin XLR
connector
• Any scroll control devices that you have
ordered
• An Ethernet cable and a crossover adaptor
plug. Select F 8 to open the Configuration interface.
Select N e t w o r k C o n f i g u r a t i o n
Select l a n 0 and then set the necessary
Connections parameters.
Plug all required connections before switching Press E n t e r to restart the network interface.
your QBox on. Click the required buttons to return to prompt
Attach BNC cables to the required number of mode.
video outputs.
Attach the appropriate network cable 2: Wireless connection (Optional)
Insert the 4-pin XLR power connection into the Select F 8 to open the Configuration interface.
XLTR socket on the back of the unit. Select N e t w o r k C o n f i g u r a t i o n
Plug an IEC power cable into the 12-volt power Select w l a n 0 and then set the necessary
supply. parameters.
The QBox will automatically start. Press E n t e r to restart the network interface.
Click the required buttons to return to prompt
mode.
Operation
1: Starting QBox
Press the main power button on the front of the
unit. (If the unit does not automatically start
when power is supplied.)

2: Stopping QBox
Press F 8 to access the configuration interface
and select S h u t d o w n Q B o x a n d p o w e r o f f
(In an emergency, press and hold the main
power button for four or more seconds.)

Configuration
©2003-2008 Autocue Group Ltd

Configuration of your QBox requires a standard

keyboard be attached to the unit.
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 QBox
Installation & Operation
Guide

3: Set margins Export a script or runorder as a series of plain

text files and save them to the appropriate
device.
Text files must be saved using UTF-8 format
encoding.
Press F 2 on the QBox and select Load
Runorder.
Select the appropriate loading method.
Select F 8 to open the Configuration interface.
Select D i s p l a y S e t t i n g s
Select the M a r g i n s tab and then set the Further information
necessary parameters. Refer to the QMaster user guide that came with
your Autocue/QTV equipment for detailed
information about configuring and operating
your QBox.

1: Technical Support
Hardware & Software Support from the UK
Press E n t e r to save changes. team:
You must restart the QBox for the changes to Email: SoftwareSupport@autocue.co.uk
take effect. Email: HardwareSupport@autocue.co.uk
Tel: +44 (0)20 8665 2992
4: Scroll controls Hardware & Software Support from the US
USB controllers such as ShuttlePRO, Shuttle team:
Xpress and wireless presenter mouse are “plug Email: SoftwareSupport@QTV.com
and play” devices and use their default settings Email: HardwareSupport@QTV.com
when connected to a QBox. Tel: + 1 212 929 7755
For other types of controllers, select F 8 to open
the Configuration interface.
Select S e r i a l C o n t r o l l e r s .
Select the required controller for each serial
port on the QBox.
Click the required buttons to return to prompt
mode.

Prompting scripts
1: QMaster operation
Scripts can be sent to a QBox in several ways.
The primary method is via a connection
between the prompting computer and QBox
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either using an Ethernet or FireWire cable.

Click the B e g i n P r o m p t i n g button in the
QMaster software to transfer a script or
runorder to a QBox.
©2003-2008 Autocue Group Ltd

2: Stand-alone operation
Alternatively, a script may be loaded directly via
FTP, USB or (optional) Bluetooth transfer.

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 QBox
Installation & Operation
Guide

Preface................................ iii 4.6:Using a scroll control device to

configure QBox .................................... 23
1 Prompting Software Overview .. 1 4.6.1:Altering QBox configuration
using a ShuttlePRO controller ..... 24
1.1:The prompting software suite ...........1
1.1.1:QStart........................................1 4.7:Configure the QMaster to QBox
1.1.2:QPro..........................................1 interface ............................................... 24
1.1.3:QMaster ....................................1 4.7.1:Loss of network connections .. 26
1.1.4:Feature summary ......................2 4.8:Configure QBox scroll controls ...... 27
1.2:Prompting hardware - QBox.............2 4.8.1:Enable a serial port................. 27
4.8.2:Configure a controller
2 QMaster Application attached to a serial port............... 28
Architecture ................................ 5 4.9:Configure QBox display output ...... 29
2.1:QMaster and QBox operational 5 Upgrading QBox Components 31
scenarios ................................................5
2.1.1:Studio deployments...................6 5.1:QBox upgrades.............................. 31
2.1.2:Large-scale field deployments ..6 5.1.1:Firmware upgrade .................. 31
2.1.3:Small-scale field deployments...7 5.1.2:Licence upgrade ..................... 32

3 QBox Hardware .......................... 9 A Multihead Prompting................ 33

3.1:QBox components............................9 A.1:Configuring QMaster for multi-head
3.1.1:Supplied equipment ..................9 prompting............................................ 33
3.1.2:Other required equipment .........9
B Time Synchronisation .............. 35
3.2:QBox physical characteristics ........10
3.2.1:QBox front panel .....................10 B.1:Time signals .................................. 35
3.2.2:QBox rear panel ......................11 B.1.1:Operational scenarios
3.2.3:QBox internal configuration.....11 requiring synchronisation ............ 35
3.3:Set up QBox ...................................11 B.2:Time Synchronisation Daemon ..... 36
3.3.1:Connect QBox to a prompter B.2.1:Synchronisation options ......... 37
or monitor.....................................11 B.2.2:Computer firewall settings...... 37
3.3.2:Connect any peripherals to B.3:NTP Server Settings...................... 38
the QBox ......................................12 B.3.1:Adding servers to an existing
NTP server list............................. 38
4 QBox Configuration and B.3.2:Disabling the iBurst function... 39
Operation .................................. 13 B.3.3:Using an undisciplined local
clock ............................................ 39
4.1:QBox operating system ..................13
4.1.1:QBox onscreen menus............13
4.1.2:Configure and test the QBox...13
4.2:Basic operational checks................15
4.2.1:Reboot and shutdown .............15
©2003-2008 Autocue Group Ltd

4.3:Direct and network connections

to a QBox .............................................17
4.3.1:Ethernet network .....................17
4.3.2:Ethernet crossover cable ........17
4.4:Configuring network connections ...18
4.4.1:Configuring a direct QBox-
computer connection ...................18
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4.4.2:Connecting QBox to an
existing network ...........................20
4.5:Time settings on a QBox ................22

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 QBox Installation & Operation Guide

SECTION 1: Prompting Software

Overview

Autocue's revolutionary prompting and scripting application suite offers a range

of prompting solutions to match your needs and your budget. From the entry-level
QStart through the QPro to the fully-featured QMaster for the more demanding,
live broadcast environment.
These prompting applications were developed in
response to customer needs for a modular N OTE : Autocue products are designed to interface
product set that can be upgraded to more feature- with prompter display units from most
rich variants at any time. manufacturers.

1.1: The prompting software suite

1.1.1: QStart solution but do not need the advanced features of
QMaster.
QStart is Autocue's entry-level prompting
solution. QPro is controlled either via the computer mouse
or a number of dedicated scroll control devices.
Install the software on a computer and connect it
to a prompt display unit and you are ready to
begin work. Being a software-scroll application 1.1.3: QMaster
QStart needs no additional hardware. Autocue’s IP-based networked prompting
Ideal for simple prompting environments, QStart system, involving a software application on the
supports prompting and editing of single scripts. control computer that communicates with the
The application has limited editing capabilities QBox to scroll the script.
and prompting is controlled via a standard PS2 or QMaster is targeted at professionals who want a
USB mouse. robust, resilient and fully-featured prompting
If you need to manage multiple scripts in a solution for use in:
runorder or prompt in more challenging environ- • Demanding live broadcast productions and
ments you should consider either QPro or conference events
QMaster. To upgrade to either product, you will • News broadcasting - both studio and field
need to purchase and install a new licence key. • Dynamic and creative shoots, which require
©2003-2008 Autocue Group Ltd

wireless connectivity or specialised

1.1.2: QPro prompting set-ups
QPro is Autocue's professional software-scroll • Multi-location prompting systems that are
prompting application. QPro’s extensive array of operated over a LAN/WAN or the Internet
features, including a full script edit suite,
conference system integration, PowerPoint
integration, on-screen preview of the prompt
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output, is targeted at prompting professionals

who want a robust and fully-featured prompting

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Section 1: Prompting Software Overview QBox
Prompting hardware - QBox Installation & Operation
Feature summary Guide

QMaster is supplied with Autocue’s QBox mented with a number of value-adding extension
hardware scroll unit which interfaces with the modules:
prompter. The QBox advantages include: • Wireless connectivity (to the central control
• substantially increased system reliability computer and to control devices)
• the best script image quality, and • Newsroom interface (to all mainstream
• the ability to use a prompter in situations newsroom computer systems)
where previously it was considered • Multi-controller interface (to control a
impossible. prompter with multiple controllers)
QMaster combines the advantages of the QBox • Multi-head feature (allows each presenter to
with all of QPro's capabilities and features. It is independently control their prompter while
supplied with a multi-button control unit, ideal for off air)
studio applications. Importantly it can be comple-
1.1.4: Feature summary

QStart

QPro

QMaster
Feature

Scripting Edit single script 3 3 3

Open and edit multiple scripts 3 3
Limited editing tools 3
Comprehensive suite of tools 3 3
Rundown management 3 3
Interfaces PowerPoint 3 3
Conference systems 3 3
Closed captioning 3 3
Automated newsroom systems 3
Scroll controls Software 3 3 3
Computer mouse 3 3 3
Serial 2-button 3 3
Serial multi-button 3
Wireless 3
Multiple 3
Wireless operation 3
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Multi-head prompting 3
©2003-2008 Autocue Group Ltd

1.2: Prompting hardware - QBox

QBox is a hardware scroll device with a prompting capability. Its main innovation is that it
difference. It supersedes the Autocue IMT card connects to the control computer via Ethernet and
and delivers a step change improvement in several other connection options including

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 QBox Section 1: Prompting Software Overview
Installation & Operation Prompting hardware - QBox
Guide Feature summary

Firewire, providing a range of hitherto unach-

ievable user benefits. The script and rundown
information is stored on the QBox and can be
scrolled either remotely from the central control
computer or locally by a presenter using a scroll
control. The link between the QBox and the
control units can either be wired or wireless, thus
untethering the prompter and the camera,
opening up exciting new scenarios in which a
prompter can be employed. In addition to opening
up new usage models the QBox provides an
unprecedented level of resilience to produce the
most reliable prompting system ever.
©2003-2008 Autocue Group Ltd
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Section 1: Prompting Software Overview QBox
Prompting hardware - QBox Installation & Operation
Feature summary Guide

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 QBox Installation & Operation Guide

SECTION 2: QMaster Application

Architecture

Autocue’s QMaster software has been designed to operate on a standard

computer and interface seamlessly with QBox prompting hardware using TCP/IP
via a direct or networked connection.
The QBox hardware may also be operated as a standalone unit without a
connection to a computer. After configuration, script information can be sent to
the QBox through a variety of interfaces.
For detailed information about QBox configu-
ration and operation, refer to Section 4: QBox N OTE : If required, QMaster can also control existing
Configuration and Operation. Autocue IMT prompting hardware if it is
already installed.

2.1: QMaster and QBox operational scenarios

QMaster and QBox can be deployed with a to temporarily connect one to make configuration
changes or upload script data.
direct physical connection or via a cabled or
wireless network connection.

Where required, QBox may also be deployed

as a standalone unit either with or without
operator support.

QBox as a standalone device. When

QBox is used as a standalone device, a
connection exists with the prompt display unit and QBox is particularly suitable for use in the field
external devices for loading and controlling because:
©2003-2008 Autocue Group Ltd

scripts. No permanent connection exists between • the crew does not have to carry a heavy
the QBox and a computer although it is possible computer. All data can be placed on
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Section 2: QMaster Application Architecture QBox
QMaster and QBox operational scenarios Installation & Operation
Studio deployments Guide

portable devices such as a mobile phone, Using an Internet connection allows QMaster, a
PDA or USB memory device. QBox and prompt display unit to be physically
• less equipment allows shooting to take located almost anywhere in the world.
place in relatively inaccessible locations,
such as a war torn city or a jungle.
• wireless connectivity allows input and
control devices to be moved around to
different physical locations.
• fewer crew are required. It is possible to
have a crew limited to just a cameraman
and a presenter thus reducing operational
costs.

2.1.1: Studio deployments Multi-head prompting. Multi-head

prompting provides the ability for one presenter to
Common studio architecture provides a more
independently review parts of a script while
static setup where components are often fixed
another presenter is live on air reading from the
permanently to one camera and are less likely to
same script. For example, in a distributed news
be moved around or swapped to alternative
broadcast the presenters in the main studio, a
positions. An existing LAN network infrastructure
business journalist situated in a small studio at
is often already established.
the stock exchange and a weather presenter at a
QMaster and QBox co-located. In a remote exterior location could each have a
simple studio deployment, the computer running separate QBox with the same rundown stored on
the QMaster software is physically positioned it. While the newsreader is reading the news
with a QBox, scroll control device and a prompt items, the sports presenter or weatherperson
display unit. An operator has direct control of the could scroll ahead to their part of the bulletin to
script editing and prompt output. check what is to be read. Either the presenter or
the QMaster operator would be able to switch
QMaster and QBox in the same back so that the script or rundown is at the correct
building. The ability to network computers point when each of the presenters delivers their
and QBoxes provides resilience ensuring that part of the bulletin.
broadcasts are not interrupted. QBoxes can be
connected to primary and secondary computers Multiple scroll controllers. More than
so that if one computer fails, control of scrolling is one scroll control can be connected either to the
automatically transferred to a backup computer. QMaster computer or to a QBox.

The QMaster computer can be located away from When multiple scroll controls are connected to
the studio and the QBox. the QMaster computer, operators can switch
between different controls in order to find out the
Scrolling can be controlled either directly by the
optimal scrolling capabilities of a controller.
QMaster operator or remotely by the presenter in
the studio. When multiple scroll controls are connected to a
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single QBox, two presenters handling two

different scroll controls, are able to present from
the same script.
©2003-2008 Autocue Group Ltd

2.1.2: Large-scale field

deployments
A field scenario does not usually include a
network infrastructure with pre-installed
computers and cables. A crew would normally
deploy QMaster on a wireless network, or set up

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 QBox Section 2: QMaster Application Architecture
Installation & Operation QMaster and QBox operational scenarios
Guide Small-scale field deployments

direct QMaster to QBox connections to alleviate Standalone QBox without an

the need for cumbersome and costly wiring. operator. When you have to prompt in
inhospitable locations you need to have as few
Location shoot. A wireless network can people as practical and equipment that is light-
be set up that allows QBox and a laptop computer weight and easy to set up. This scenario allows
with QMaster software already installed to be you to have a crew consisting of a single
transported from one location to another. It is also presenter and a cameraman. Scripts can be
possible to create a scalable wireless network uploaded from a mobile phone or a USB memory
with QMaster, which allows multiple QBoxes to device in order to upload scripts. The prompter
be connected to multiple wireless devices and would be attached to the camera and the QBox
prompters, making QMaster suitable for use in carried on the cameraman’s belt. As there is no
larger open-air situations with shots from different operator, the presenter would use a wireless
locations such as a sports broadcast or an controller to scroll pre-configured scripts stored
awards presentation ceremony. on the QBox.

2.1.3: Small-scale field

deployments
In a small-scale field deployment, a QBox,
computer and camera can be used by a news
crew in more restrictive locations such as when
embedded with a military force or reporting fast-
changing emergency situations.
The wireless capability supports the use of
remote scroll controls and downloading of scripts.

QBox on location. A QBox is usually

deployed with a prompt display unit and a
connection to a computer running the QMaster
software. An operator would control the
prompting and make necessary changes to the
script or configuration while the presenter and
cameraman do their work.
QBox has been designed to be independent of a
computer when required. In a field scenario
without a computer it is possible to use alternative
devices to control prompting.

Standalone QBox with an operator.

An operator and a presenter can use a laptop
computer to control scripting or if deployed
©2003-2008 Autocue Group Ltd

without a computer connect a USB memory

device direct to a QBox in order to upload scripts.
As few or no physical connections are required,
the operator can follow a mobile camera and
operate scripts remotely, while carrying the QBox
and prompt display unit. The presenter can
present without handling equipment in situations
such as a walkabout documentary, or a shoot that
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requires varying angles and human movement.

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Section 2: QMaster Application Architecture QBox
QMaster and QBox operational scenarios Installation & Operation
Small-scale field deployments Guide

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 QBox Installation & Operation Guide

SECTION 3: QBox Hardware

QBox is the latest generation of prompting hardware from Autocue.

The design of QBox allows the inbuilt prompting intelligence to be distributed
away from any control computer allowing more scalable prompting solutions.

Benefits of QBox. the power failed.

• Reliability • Versatility
Rarely revert to hard copy again. QBox stores QBox can be co-located with a prompter
a copy of the current rundown or script. This display unit and a local control device. Alterna-
copy remains even if the QBox is discon- tively, Ethernet connections allow images
nected or powered down. If the control from one QBox to be sent to many prompting
computer crashes, or a connection is lost, the monitors over greater distances than a
QBox continues to scroll the script at the same composite video connection. An Internet
speed. connection allows a QBox to be controlled
With a local hand control a presenter (or from almost anywhere in the world.
operator, with a preview screen) can control QBox can also act as a back-up in case the
the script until the control computer reboots at control computer is disabled.
which point the control of the scrolling script is • Affordability
automatically returned to the computer. No need for back-up computer and fewer
In the event of a total power failure, QBox delays to production.
takes less than 30 seconds to reboot and Fewer resources needed enabling crew sizes
return to the same point in the script at which to be reduced.
• Quality
Professional output maintained throughout.

3.1: QBox components

A QBox installation or deployment comprises a
range of equipment and connections depending N OTE : If the QBox is to be connected to an existing
on the situation in which it is to be used. installation you will not receive a USB
dongle.
3.1.1: Supplied equipment
When you purchase a QBox from Autocue, the
following items will be supplied: 3.1.2: Other required equipment
©2003-2008 Autocue Group Ltd

• A standard QBox unit A QBox installation also usually requires the

• A 12-volt power supply unit with a 4-pin XLR following pieces of equipment.
connector
• Any scroll control devices that you have Prompt monitor. A prompt monitor
ordered displays output from QBox allowing presenters to
• An Ethernet cable and a crossover adaptor read their prepared scripts. A QBox is usually
plug. connected directly to a prompt monitor. Alterna-
tively, a distribution amplifier (DA) can be
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installed between the prompt monitor and QBox

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Section 3: QBox Hardware QBox
QBox physical characteristics Installation & Operation
QBox front panel Guide

to allow QBox output to be displayed on multiple signal to connect your QBox to a prompt
prompters. monitor or other display screen
• A RJ45 network cable is required in order to
Computer. QMaster software installed on a connect a QBox to a network
computer allows scripts to be edited and • A FireWire cable is recommended when
managed by an operator. QMaster can be
QBox is connected directly to the controlling
installed on a laptop or desktop computer, which
laptop or desktop computer
is then connected to QBox.

Scroll control device. QBox can control N OTE : Crossover cables can be used, but
the script on a prompter display unit using a performance is dependent on the
variety of devices. For details about supported configuration of the network card in the
equipment, refer the scroll controls section of the computer.
user guide for the software you have purchased.

Cabling. The following cables are used for USB Drive. A USB drive can be used to
connecting QBox to other hardware. store and transfer scripts to be loaded for
• Output from a QBox can be either a VGA or prompting.
composite video signal. You will require the
appropriate cable for the chosen output
N OTE : If requested, Autocue can provide all of the
above items but details of required cable
lengths and the specifications of other
equipment must be provided.

3.2: QBox physical characteristics

3.2.1: QBox front panel
C AUTION : A QBox is a static sensitive device. Use
appropriate ESD precautions,
especially if you have removed the
cover from the device.

N OTE : The precise physical position of some

connectors may differ slightly to a QBox your
receive.
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The following connections and indicators are on

the front of a QBox:
• one USB connector
©2003-2008 Autocue Group Ltd

• one hard disk drive activity indicator LED

• one illuminated power On/Off button

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 QBox Section 3: QBox Hardware
Installation & Operation Set up QBox
Guide QBox rear panel

3.2.2: QBox rear panel Ethernet port. QBox has a socket for a
There are a variety of connectors on a QBox RJ45 Ethernet cable used when connecting to a
which allow you to connect the unit to many network.
different input and output devices.
USB ports. USB ports are used to connect
USB devices such as a USB drive, USB scroll
control and USB dongle.

Purple PS/2 port. Connect a PS/2

keyboard to the purple port.

Wireless antenna connection.

Remotely connect to and control your QBox using
standard wireless protocols.

Power. QBox operates on a 12 V power

Descriptions of the connectors are given in the supply.
following sections.
3.2.3: QBox internal configuration
BNC connectors. The BNC output is The QBox mainboard contains the processor,
used to connect your QBox to video display units chipset and control chips.
such as a prompter or composite monitor for QBox includes a BNC extension for the board. All
previewing. The BNC output is also used to other hardware operations are preconfigured,
connect QBox to a distribution amplifier that and there is no need for the user to make
allows digital signals going to multiple prompters changes to jumpers or dipswitch settings on the
to be converted to analogue. mainboard, or install extra software drivers to
facilitate operation with the QMaster software on
VGA port. A VGA port is used for the PC.
connecting to a VGA monitor. A VGA monitor is
A QBox also supports wireless connections and
used to preview scripts that will appear on the
controls. The mainboard has a PCI expansion
prompter.
slot into which a wireless card can be fitted.

Serial port. Serial ports are used to QBox includes solid-state memory with enough
connect serial devices to QBox. These include capacity for approximately 50 hours of script and
serial mouse devices and dedicated hand rundown information.
controls.

3.3: Set up QBox

©2003-2008 Autocue Group Ltd

3.3.1: Connect QBox to a prompter

or monitor N OTE : Refer to Autocue's prompter documentation
for information on the prompter port
A composite monitor or prompter should be
configuration.
connected using a composite cable with BNC
connectors. Attach the cable to one of the three
Video Out BNC ports on the QBox and the other A VGA monitor should be connected using an
end to the Video In BNC port on the prompter/ appropriate VGA cable between the VGA ports
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monitor. on the QBox and the monitor.

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Section 3: QBox Hardware QBox
Set up QBox Installation & Operation
Connect any peripherals to the QBox Guide

3.3.2: Connect any peripherals to

the QBox
The peripherals you need to connect are a
keyboard and a scroll control.

Keyboard. A keyboard is used to configure

a QBox. After initial setup, you should only need
to connect a keyboard if you need to make funda-
mental configuration changes.
Autocue recommends using a USB keyboard as
this type can be plugged in and used without
having to reboot the QBox unit. A PS/2 keyboard
is not plug-and-play, so if you remove the
keyboard and wish to reconnect it you will need to
reboot. In addition, with certain hardware configu-
rations, a PS2 keyboard must be connected in
order for the QBox to be recognised.

Scroll Control. Connect a scroll control to

the QBox. Refer to your software user manual for
detailed information about types of controllers,
Autocue supported scroll controllers, their
respective features and how to configure them for
use with the QBox.

Issue #: 081212
©2003-2008 Autocue Group Ltd

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 QBox Installation & Operation Guide

SECTION 4: QBox Configuration and

Operation

QBox is the innovative output engine that is the world’s only IP-based prompting
solution providing a number of unrivalled benefits for those seeking the next
generation of prompting software.
QBox is the new prompting standard, challenging previously accepted
boundaries allowing you to control the prompt output from the QBox itself, or
using a computer in another room, building or country.

4.1: QBox operating system

QBox includes its own customised operating The diagram below outlines the steps to follow
system based on Linux. depending on the type of monitor you use.

4.1.1: QBox onscreen menus

QBox includes onscreen menus for checking and
updating configurations. The onscreen menus
are also used for key functions including loading
scripts and rundowns from a source.

Accessing menus. Onscreen menus are

displayed in prompt mode by pressing the F 1 to
F 5 function keys on the keyboard connected to • If your monitor accepts only a composite
the QBox. When the unit is not in prompt mode, video signal then follow the “Composite
press the F 8 function key.
Only” path.
• If your monitor is a VGA monitor you can
4.1.2: Configure and test the QBox configure the QBox to generate either a
VGA signal or a primary VGA signal with a
Supply power. Connect the supplied
secondary, lower quality, composite signal.
QBox power cable, or a 12 V studio mains feed,
You might choose to have both a VGA and
to the XLR socket on the QBox back panel. If the
Composite signal generated simultaneously is
QBox does not start automatically when
©2003-2008 Autocue Group Ltd

that you would use the VGA signal for the

connected to a power source, press the P o w e r
prompter output and the Composite signal for
button.
a preview monitor for the operator. This is
especially useful when using the QBox as a
Configure the monitor settings. To
back-up to a primary QMaster computer.
achieve the best performance from your prompter
monitor you should ensure that you have selected
the appropriate video setting on the QBox.
Issue #: 081212

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Section 4: QBox Configuration and Operation QBox
QBox operating system Installation & Operation
Configure and test the QBox Guide

3. Press the R i g h t arrow key or Tab key to

N OTE : The quality of the scroll output may be select D i s p l a y S e t t i n g s .
significantly degraded if both VGA and
Composite output are in use, due to the
differences in display format.

Use the following steps to configure the monitor

output settings:
1. Press the F 8 key on the QBox keyboard to
bring up the configuration menu.

Press E n t e r to view the configuration

options for your monitor from which you can
choose the appropriate video output signal.
4. Select the setting for your monitor type and
signal standard. Use the T a b key to move
through the list and use the Space bar to
select the appropriate setting.
2. Use the D o w n arrow key to select The table below lists the recommended QBox
C o n f i g u r e Q B o x and then press E n t e r . display mode and output settings.

Signal Standard Monitor Resolution QBox Setting

Issue #: 081212

NTSC N/A 640 x 480 (NTSC Native)

PAL N/A 720 x 576 (PAL Native)
VGA 640 x 480 800 x 600
XGA 1024 x 768 1024 x 768
©2003-2008 Autocue Group Ltd

SXGA 1280 x 1024 1024 x 768

UXGA 1600 x 1200 1024 x 768

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 QBox Section 4: QBox Configuration and Operation
Installation & Operation Basic operational checks
Guide Reboot and shutdown

• If you have a composite monitor you must prompter and select the appropriate VGA
select either the NTSC or PAL standard for setting.
the display mode.

N OTE : If you try to deselect both Video and VGA

you will get an error message since at least
one of these outputs needs to be selected.

Your QBox is now configured so that you can

operate it in stand-alone mode with a prompter.
You can upload a script or rundown from a USB
memory device and start prompting straight
away.
If you wish to operate your QBox remotely using
a computer running the QMaster software from
Autocue the following sections outline the proce-
• If you are connecting a VGA monitor check dures to configure the connection to the QBox.
the screen resolutions of your monitor or

4.2: Basic operational checks

It is recommended that you conduct a number of
operational checks to ensure that your QBox is
functioning correctly.

4.2.1: Reboot and shutdown

Ensure that you are able to reboot and shutdown
QBox.

C AUTION : If your QBox needs to be rebooted for

any reason, ensure there are no USB
memory devices attached to the unit.
©2003-2008 Autocue Group Ltd
Issue #: 081212

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Section 4: QBox Configuration and Operation QBox
Basic operational checks Installation & Operation
Reboot and shutdown Guide

Rebooting QBox from the

Configuration interface. 1. N OTE : The time taken for a QBox to reboot will vary
1. Press F 8 to access the configuration task depending on the number of active network
selection interface interfaces that are configured on the device.
Even if there is no physical connection, the
operating system may take up to 15 seconds
to check each active interface if the IPv4
setting is set to DHCP.

C AUTION : If your QBox needs to be rebooted for

any reason, ensure there are no USB
memory devices attached to the unit.

Shutting down QBox from the

2. Press either the D o w n or the R i g h t arrow Configuration interface. 1.
key to select the R e b o o t Q B o x option. 1. Press F 8 to access the configuration task
selection interface

3. Press E n t e r .
4. You will be asked to confirm that you wish to 2. Press either the D o w n or the R i g h t arrow
reboot your QBox. key to select the R e b o o t Q B o x option. Issue #: 081212
©2003-2008 Autocue Group Ltd

3. Press E n t e r .

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 QBox Section 4: QBox Configuration and Operation
Installation & Operation Direct and network connections to a QBox
Guide Ethernet network

4. You will be asked to confirm that you wish to

shut down your QBox.

4.3: Direct and network connections to a QBox

The number of QBoxes you plan to use will number of QBoxes then a hub should be suffi-
determine the type of connection required. cient. If however you intend to handle other
• If you plan to deploy a single QBox system network traffic in addition to the QMaster data
then you can use a direct connection. then you should use a switch. If you are imple-
• If you plan to operate multiple QBoxes from menting your QMaster system on an existing LAN
a central control computer you will need to then you may be able to use the existing LAN
establish a small or large-scale network. switches, in which case you will need one live port
for the computer and one per QBox.
If you are implementing a system consisting of
4.3.1: Ethernet network
several QBoxes and computers it is recom-
An Ethernet connection should be used when
mended you use a LAN with a DHCP server on
using an existing network such as a LAN or when
the network. If you are implementing a stand-
you wish to connect multiple QBoxes within the
alone network you can use a switch that incorpo-
same system.
rates its own DHCP server, use the Zeroconf set-
up described later in this section or manually
N OTE : It is possible to use an Ethernet connection configure the IP addresses.
for a single QBox system, but you will need
to use a hub or switch to act as the N OTE : If you are going to use this system on
connecting element in the network. location or for an outside broadcast you will
need to provide power to the router as well.
In order to use an Ethernet network you will
©2003-2008 Autocue Group Ltd

require at least two Ethernet cables with RJ45

connectors:
4.3.2: Ethernet crossover cable
• one cable each to connect the computer to
Similar to FireWire, an Ethernet crossover cable
the network or hub/switch.
can only be used for single QBox systems. Unlike
• one cable to connect the QBox to the
FireWire, which is a purpose-designed peer-to-
network or hub/switch.
peer connection standard, the performance
Your decision to use a hub or switch should be yielded from an Ethernet crossover cable
Issue #: 081212

based upon the purpose and complexity of the depends on the configuration of the network card
network. If you simply wish to make a straight in your computer.
connection between the computer and a limited

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Section 4: QBox Configuration and Operation QBox
Configuring network connections Installation & Operation
Configuring a direct QBox-computer connection Guide

Crossover cable design. A crossover

N OTE : Autocue cannot guarantee that a crossover cable is an Ethernet cable where the wires literally
connection will work for your particular set- crossover so that it does not have to go via a hub
up. or router but can instead be used as a direct
connection between the computer and another
network device such as a QBox.

4.4: Configuring network connections

With the connection method chosen, you can
connect QBox to QMaster and assign IP address N OTE : If you have a crossover cable and wish to
settings. The procedure varies depending on the attempt connection, connect the cable
type of deployment: between the Ethernet port on your computer
• in a field deployment with a single QBox- and the Ethernet port on QBox.
computer connection, refer to section 4.4.1.
• In a studio installation connecting QBox to a 1. Press the F 8 key on the QBox keyboard to
network with existing infrastructure in place, display the Configuration menu.
refer to section 4.4.2.

C AUTION : If you are unsure about how to

configure the networking on either the
QBox or controlling computer, consult
your network administrator.

4.4.1: Configuring a direct QBox-

computer connection
After the physical connection is made you must
allocate an IP address to your QBox so that it can
be automatically identified and located by your 2. Use the D o w n arrow key to select
PC. We suggest the Zeroconf (Zero Configuration C o n f i g u r e QBox and press E n t e r .
Networking) mechanism to allocate the IP
address to your QBox.

Zero Configuration Networking.

Before configuring QBox for Zeroconf, ensure
that your QBox and computer are connected with
an appropriate cable and that both devices are
Issue #: 081212

switched on and operating correctly.

©2003-2008 Autocue Group Ltd

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 QBox Section 4: QBox Configuration and Operation
Installation & Operation Configuring network connections
Guide Configuring a direct QBox-computer connection

3. Use the R i g h t arrow key to select the

N e t w o r k S e t t i n g s option in the displayed N OTE : The image above is for illustrative purposes
list and press E n t e r . only. You would highlight the appropriate
connection depending on which type of
network port you have chosen to use.

6. Press the C t r l and P a g e D o w n key to

bring up the I P v 4 S e t t i n g s page.

4. Use the arrow keys to select the N e t w o r k

D e v i c e s interface type and press E n t e r .

7. Press the T a b key until the A u t o m a t i c

v i a Z e r o C o n f setting is selected. Then
press the S p a c e bar.
8. Press the T a b key to select the O K button
and then press E n t e r . A message
indicating that the network interface has
been restarted is displayed on the original
menu.
9. Add the name to the QBox Status Panel
5. Use the arrow keys to select the L a n 0 when configuring the QMaster to QBox
interface type and press E n t e r . interface. For detailed information about
this, refer to section 4.7.

Managing network devices. To assist

in management of devices on a network, Autocue
recommends the freely available Bonjour
software which allows you to identify and locate
devices on your network by name rather than IP
address.
©2003-2008 Autocue Group Ltd

Bonjour software works in the background to

automatically convert a name, for example
“Reception Printer”, into an IP address. When
another device which has Bonjour installed
searches the network for devices, the IP address
is provided, but displayed as the name.
Bonjour is compatible with Windows 2000/2003
Issue #: 081212

and XP.

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Section 4: QBox Configuration and Operation QBox
Configuring network connections Installation & Operation
Connecting QBox to an existing network Guide

If you wish to install Bonjour, go to the following

web address and download the application: N OTE : In order for the DHCP server to obtain these
http://www.apple.com/support/downloads/ settings, it must be properly set up. Make
bonjourforwindows.html sure that a network administrator is available
The web site will give you the option to Run or to set up DHCP.
Save the application. We recommend you select
Run. The Bonjour application will automatically
be installed on your computer.
N OTE : A disadvantage of using DHCP is that the IP
address of the QBox may be changed by the
N OTE : The Bonjour file size is approximately 14 MB network after a period of inactivity, which
so you will need a good broadband would mean that the configuration of the
connection to download the file within a controlling computers would also have to be
reasonable timeframe. updated to reflect the change.

Once installed, Bonjour runs as an automatic

service, and is available when you turn on your DHCP IP address assignment. Using
computer. There is no requirement to configure DHCP, the IP address is automatically assigned
the software so there is no GUI associated with by the DHCP server to a computer (the DHCP
the application. client) without user intervention.
A DHCP server must be running on a network, the
N OTE : If you are connecting QBox in a field steps outlined below should be followed.
situation, make sure that the Bonjour 1. Connect one RJ45 cable from the hub/
software has been installed on your switch to the PC. Then hook up another
computer beforehand, as you may not have RJ45 cable from a vacant port on the hub/
access to a Broadband Internet connection. switch to a QBox.
2. Make sure that the QBox and the computer
are switched on.
4.4.2: Connecting QBox to an 3. Make sure that the hub/switch is powered
on and already configured to operate.
existing network
4. In QBox, access the configuration menu by
Single and multiple QBoxes can be connected to
pressing F 8
a computer on an existing network using Ethernet
cables. Depending on the existing network setup,
the physical connection would normally be estab-
lished via a hub or switch.
Once the physical connection has been set up,
you can specify IP addressing using DHCP, or
assign a static IP address to the QBox.
If the organisation you work for has multiple
Issue #: 081212

networks, the infrastructure may include DNS

servers and gateway servers Static IP address
settings can be specified for these networking
components, or the DHCP server can be set to
©2003-2008 Autocue Group Ltd

obtain these settings for the client computer.

5. Press the D o w n arrow key to highlight
C o n f i g u r e Q B o x and then press E n t e r .
6. Press the D o w n arrow to highlight
N e t w o r k S e t t i n g s and press E n t e r .

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 QBox Section 4: QBox Configuration and Operation
Installation & Operation Configuring network connections
Guide Connecting QBox to an existing network

7. Press the D o w n arrow key until l a n 0 is 4. Make sure that the hub/switch is powered
highlighted and press E n t e r . on and already configured to operate.
8. Press the C t r l and P a g e D o w n keys to 5. In QBox, access the configuration menu by
select the I P v 4 S e t t i n g s page. pressing F 8
9. If a DHCP server is running on your 6. Press the D o w n arrow key to highlight
computer or on the network, ensure that C o n f i g u r e Q B o x and then press E n t e r .
A u t o m a t i c v i a D H C P is selected in the 7. Press the D o w n arrow to highlight
IPv4 Settings page. N e t w o r k C o n f i g u r a t i o n and press
Enter.
8. Press the D o w n arrow key until l a n 0 is
highlighted and press E n t e r .
9. Press the C t r l and P a g e D o w n keys to
select the I P v 4 S e t t i n g s page.
10.To manually set a static IP address press
the T a b key and then the S p a c e bar to
select M a n u a l C o n f i g u r a t i o n . The IP
Address fields become active.
11.Press the T a b key until the I P A d d r e s s
field is highlighted.

10.Press the T a b key and E n t e r to return to

the original menu. This procedure is
complete and you can move to the
procedures in section 5.4.2.

Assigning a static IP address. A

static IP address can be set up if no DHCP server
is running on the network.
A static IP address requires the user to manually
enter a valid IP address as well as a Subnet
Mask.
12.Enter an IP address for the QBox on the
network then press the T a b key.
N OTE : Duplicate IP addresses will cause problems
13.Enter the 24-Bit S u b n e t M a s k for QBox on
on the network. If static IP addresses are to
the network and then press the T a b key.
be used, it is very important to ensure that
The Subnet Mask is a two digit figure relating
they are different from other addresses
to the number of binary 1s in the address of
already in use.
the mask.
©2003-2008 Autocue Group Ltd

In addition, the precise settings for QBox and the

servers should be manually entered if the DNS
server cannot be correctly set up to provide the
Gateway and DNS sever settings.
1. Connect a RJ45 cable from the Ethernet
hub/switch to the computer.
2. Connect another RJ45 cable from a vacant
port on the hub/switch to a QBox.
Issue #: 081212

3. Make sure that the QBox and the computer

are switched on.

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Section 4: QBox Configuration and Operation QBox
Time settings on a QBox Installation & Operation
Connecting QBox to an existing network Guide

The most common subnet masks and their 15.Press the C t r l and P a g e D o w n key to get
equivalent numbers are in the table below. to the D N S S e t t i n g s page

Network
Subnet
Address Address
Mask
Class
C 255.255.255.0 24
B 255.255.0.0 16
A 255.0.0.0 8

The other available subnet mask numbers are

shown in the following list.

0 0.0.0.0 17 255.255.128.0
1 128.0.0.0 18 255.255.192.0
2 192.0.0.0 19 255.255.224.0
16.Select M a n u a l C o n f i g u r a t i o n by
3 224.0.0.0 20 255.255.240.0
pressing the T a b key and then the S p a c e
4 240.0.0.0 21 255.255.248.0
bar. The P r i m a r y D N S S e r v e r field is
5 248.0.0.0 22 255.255.252.0
6 252.0.0.0 23 255.255.254.0 highlighted.
7 254.0.0.0 25 255.255.255.128 17.Press the T a b key until the P r i m a r y D N S
9 255.128.0.0 26 255.255.255.192 S e r v e r field is selected.
10 255.192.0.0 27 255.255.255.224 18.Enter an IP address for the P r i m a r y D N S
11 255.224.0.0 28 255.255.255.240
S e r v e r and then press the T a b key.
12 255.240.0.0 29 255.255.255.248
19.In the selected S e c o n d a r y D N S S e r v e r
13 255.248.0.0 30 255.255.255.252
14 255.252.0.0 31 255.255.255.254
field, enter the IP address for the secondary
15 255.254.0.0 32 255.255.255.255 DNS server. Press the T a b key until O K is
selected and then press E n t e r . A message
indicating that the network interface has
N OTE : If your network uses any other address, it is been restarted is displayed.
likely your organisation is using advanced 20.Repeat these steps for each of the QBoxes
networking protocols. Contact your IT added to the network, ensuring that you
department to request the appropriate have enough vacant ports on the hub/switch
subnet mask figure. and available RJ45 cables to connect them
all.
14.Enter the IP address for the default
Gateway.

4.5: Time settings on a QBox

Issue #: 081212

Time for QMaster and QBoxes is calculated using

Universal Coordinated Time (UTC) but the
appearance of the time displayed on screen is
©2003-2008 Autocue Group Ltd

determined by the time zone setting of the QBox

and the operating system of the computer running
the QMaster software.
If you want all devices to show the same time,
they must all be set to the same time zone.

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 QBox Section 4: QBox Configuration and Operation
Installation & Operation Using a scroll control device to configure QBox
Guide Connecting QBox to an existing network

Selecting a time zone for your Selecting a time zone for the QMaster
QBox. computer. Time zone information for a
1. From the T i m e a n d D a t e configuration computer can be set using the D a t e a n d T i m e
options window use the arrow keys on the control accessed using the Control Panel
keyboard to select T i m e Z o n e s . command of the Windows operating system:
Start >> Control Panel >> Date and
Date
For detailed information about network time
configuration, refer to Appendix C: Time Synchro-
nisation.

2. Use the arrow keys to select the required

time zone.

4.6: Using a scroll control device to configure

QBox
If you are using your QBox in a stand-alone
situation, a scroll control device—with at least N OTE : It is recommended that you use a USB
©2003-2008 Autocue Group Ltd

five-buttons and a scroll wheel—may be used to controller as it must be able to be connected

access and modify some of the configuration and disconnected without having to restart
settings of the QBox. QBox.
This section refers to using the Contour Design
ShuttlePRO and ShuttleXpress controllers
utilising both the buttons as well as the jog wheel.
Issue #: 081212

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Section 4: QBox Configuration and Operation QBox
Configure the QMaster to QBox interface Installation & Operation
Altering QBox configuration using a ShuttlePRO controller Guide

4.6.1: Altering QBox configuration 3. Press the button for bringing up the display
using a ShuttlePRO menu.
4. To select the next menu item, either
controller
• press the button for selecting menu options,
The ShuttlePRO control uses a set of buttons and
or
a jog wheel for opening and closing the display
• turn the jog wheel to the right.
menu and selecting menu options. The actions of
5. To select the previous menu item press the
the buttons are illustrated below. Many of the
buttons have multiple functions. button for selecting the previous menu item.
Increase Decrease 6. Press the button to bring up the submenu
value / level value / level Select menu
Display option for the selected item.
previous OR
menu Set level/
7. If in the submenu for adjusting display
value to zero settings, press the button for changing the
setting level. A dialogue is displayed that
Open sub- lets you change the setting level, for
menu or
setting level example the brightness level.
Move to • To increase the setting level, click the button
next menu
item to increase the setting level.
Display
Configuratio • To decrease the setting level, press the
n menu
button to decrease the setting level.
8. To select another setting, press the button
that returns to the previous menus and
1. Ensure that QBox is turned on.
repeat steps 6 and 7.
2. Connect the ShuttlePRO control to a USB
9. To exit the menu, press the button for
port in QBox.
selecting the previous menu multiple times
until the menu clears.

4.7: Configure the QMaster to QBox interface

This section describes how you configure the in which mode you wish to commence
connection between the QMaster software and a operation.
QBox. You must have a scroll control ready when
configuring this interface.
1. Plug the license dongle into a USB port on
the computer running QMaster.
2. Double-click the QMaster icon. At this stage
QMaster checks for the presence of the
license dongle and launches the application
in QBox operation mode.
Issue #: 081212

3. If you are testing or transitioning from an

Autocue IMT card system to a QBox system
you may have both an IMT card and the
©2003-2008 Autocue Group Ltd

QMaster dongle inserted in the computer.

QMaster will identify the presence of both 4. Select QBox to continue with this
items and will give you the option to choose configuration and open the QMaster
software.

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 QBox Section 4: QBox Configuration and Operation
Installation & Operation Configure the QMaster to QBox interface
Guide Altering QBox configuration using a ShuttlePRO controller

5. You will be presented with a blank grey 11.Select the Q B o x S t a t u s P a n e l from the
screen with menu bars at the top of the P r o m p t menu. The Q B o x S t a t u s P a n e l
screen. dialogue box is displayed.

12.Right-click in the dialog box and select A d d

to display the C o n f i g u r e QBox dialog box.

6. Open the Configure Scroll Controls window

by selecting T o o l s > > O p t i o n s .
7. Click on the [ + ] sign to expand the Q B o x
P r o m p t E n g i n e s menu and select S c r o l l 13.In the N a m e field type an identifier for the
Controls. QBox if desired.
8. Plug in a scroll control. 14.Enter an optional description in the
9. Select a scroll control and click O K . D e s c r i p t i o n field.
10.Confirm the QBox IP address by pressing 15.Enter the details for your QBox (that you
the F 5 key on the QBox keyboard to display noted in step 10 above) in the I P A d d r e s s
the QBox System Information. field and click O K . The Q B o x S t a t u s
P a n e l is displayed again.
16.Click on R e c o n n e c t . The icon next to your
QBox name changes to a light blue colour to
show that a connection has been
established, as illustrated below.
©2003-2008 Autocue Group Ltd
Issue #: 081212

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Section 4: QBox Configuration and Operation QBox
Configure the QMaster to QBox interface Installation & Operation
Loss of network connections Guide

Configuration of your QBox is complete and you The QBox becomes a standalone prompt engine
can now use it to control prompting. which may be operated using any scroll control
device connected to it.
4.7.1: Loss of network connections
The network connection between a QBox and the N OTE : Depending on the nature of your network
QMaster software will be broken by either the infrastructure, including and the number of
network plug being removed or the software on hubs, switches or routers between the
either device being shut down. computer and the QBox and natural latency
in the network, it may take up to 30 seconds
Physical disconnection. If the network
before the QBox ascertains that there is no
plug is disconnected from a QBox or the
QMaster software controlling it.
computer running the QMaster software, a
warning message will be displayed that this loss
has occurred and ask if you want to reconnect. When QMaster restarts, the software checks if a
QBox is currently prompting a script and will ask
if you want to re-link to that rundown.

QBox operating software failure. If

the QBox operating software fails or is rebooted, If you click Y e s the relevant rundown will be
the computer running the QMaster software will displayed in the Script Editor window at the
display a warning message that the connection to current position in the script but with scrolling
the QBox has failed and ask if you want to stopped.
reconnect.

N OTE : Before clicking Y e s on the message dialog,

you must make sure that the QBox has
completed the full restart procedure. This is
indicated by either the last script being
displayed or the disappearance of
initialisation progress information.

If you click Y e s the current rundown will be

displayed in the Script Editor window and on the
prompter display unit.
Issue #: 081212

N OTE : The display will default to the start of the

rundown.
©2003-2008 Autocue Group Ltd

QMaster software failure. If the

QMaster software fails or is shut-down while you
are prompting a script, the QBox will continue
scrolling the script using whatever settings were
controlling the display at the time of the failure.

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 QBox Section 4: QBox Configuration and Operation
Installation & Operation Configure QBox scroll controls
Guide Enable a serial port

4.8: Configure QBox scroll controls

Scroll controls may be connected to either 4. Use the A r r o w keys to select the required
the computer running the QMaster software serial port and press E n t e r .

or attached directly to the QBox.

4.8.1: Enable a serial port

1. Attach a keyboard to the QBox and access
the configuration menu by pressing F 8 .
2. Press the D o w n arrow key to highlight
C o n f i g u r e Q B o x and then press E n t e r .
The first time that a serial port is configured it
will be shown as disabled.

3. Use the arrow keys to highlight H a r d w a r e

P o r t s and press E n t e r .
Use the T a b key to highlight the Input Device
entry and press the space bar to enable the
port.
©2003-2008 Autocue Group Ltd

When a port is enabled, the I n p u t D e v i c e

tab becomes visible. Use the C t r l and P a g e
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Section 4: QBox Configuration and Operation QBox
Configure QBox scroll controls Installation & Operation
Configure a controller attached to a serial port Guide

D o w n keys to select the tab... 3. Use the arrow keys to highlight I n u t

D e v i c e s and press E n t e r .

Press the down A r r o w key to highlight and

select a type of scroll controller. 4. Use the arrow keys to highlight the required
device type and press E n t e r .

5. Use the T a b key to highlight each

parameter to be set and either use the
space bar to enable a setting or enter the
required value.

5. Repeat the steps outlined in this section for

each serial port available on your QBox.

4.8.2: Configure a controller

attached to a serial port
1. Attach a keyboard to the QBox and access
the configuration menu by pressing F 8 .
2. Press the D o w n arrow key to highlight
C o n f i g u r e Q B o x and then press E n t e r .

N OTE : Use the B a c k s p a c e key to delete any

Issue #: 081212

information already displayed.

©2003-2008 Autocue Group Ltd

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 QBox Section 4: QBox Configuration and Operation
Installation & Operation Configure QBox display output
Guide Configure a controller attached to a serial port

6. Use the C t r l and P a g e D o w n keys to 7. Press Enter to display a list of actions that
select the B u t t o n s tab. can be assigned to a button.

8. Use the Arrow keys to highlight an action

and press Enter to assign it.
9. Repeat the steps outlined above for each
button on the particular type of controller.

4.9: Configure QBox display output

In addition to the resolution and output mode, 4. Press the C t r l and P a g e D o w n keys to
you can also configure the margins of the select the Margins tab.
The Left Margin field will be highlighted.
QBox display output.
1. Attach a keyboard to the QBox and access
the configuration menu by pressing F 8 .
2. Press the D o w n arrow key to highlight
C o n f i g u r e Q B o x and then press E n t e r .
3. Use the arrow keys to highlight D i s p l a y
S e t t i n g s and press E n t e r .

5. If necessary, press the B a c k s p a c e key to

©2003-2008 Autocue Group Ltd

delete the current entry and then enter the

number of pixels required for the left margin.
6. Press the T a b key to highlight the Right
Margin field.
7. If necessary, press the B a c k s p a c e key to
delete the current entry and then enter the
number of pixels required for the right
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margin.
8. Press the T a b key to highlight the OK
button and press E n t e r to confirm changes.

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Section 4: QBox Configuration and Operation QBox
Configure QBox display output Installation & Operation
Configure a controller attached to a serial port Guide

N OTE : You must reboot your QBox in order for the

changes to take effect.

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©2003-2008 Autocue Group Ltd

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 QBox Installation & Operation Guide

SECTION 5: Upgrading QBox

Components
You will need to upgrade your Autocue products Follow the procedures outlined in this chapter and
when new features and enhancements are any additional steps that are contained in the
released for QBox firmware notification email or letter.
When features are made available, Autocue
customers are informed and requested to C AUTION : After upgrading, ensure that the version
upgrade the products they have purchased.
numbers of your software and firmware
are compatible. If you have any doubts,
contact Autocue Technical Support for
information.

5.1: QBox upgrades

Your QBox requires upgrading in the following 3. Press [ F 5 ] on the keyboard. QBox system
situations: information similar to below will be
• When the trial period for your QBox use has displayed.
expired
• When new QBox firmware versions are
made available
Upgrading QBox involves either adding configu-
rations for a new version to your existing QBox, or
changing the license information, using a USB
drive.

5.1.1: Firmware upgrade

1. Contact Autocue to request a QBox
upgrade.
Upgrades will be either emailed to you
or you will be given access to the
4. Ensure that your QBox is NOT in prompt
Autocue web site where you can down- mode.
©2003-2008 Autocue Group Ltd

load it. The upgrade files are in a com- 5. Plug the USB key containing the extracted
pressed format contained in a ZIP file. files into a USB port on the QBox. Wait
approximately 10 seconds for the USB key
2. Extract the files from the zip into a folder
to be registered.
labelled r e p o s i t o r y at the root of a clean
6. Press [ F 8 ] on the keyboard connected to
USB key.
the QBox to open the configuration menu.
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Section 5: Upgrading QBox Components QBox
QBox upgrades Installation & Operation
Licence upgrade Guide

7. Use the arrow keys to select F i r m w a r e 5. Use the D o w n arrow key to select L i c e n c e
Upgrade. Upgrade

8. The display screen will indicate that the files 6. The display screen will indicate that the files
for the new version are downloaded and for the new version are downloaded and
copied to your QBox. copied to your QBox.
9. Check that your QBox has been updated by 7. Check that your QBox has been updated by
pressing F 5 when the QBox is in prompt pressing F 5 when the QBox is in prompt
mode. The firmware version will be a higher mode. The licence expiry information will no
number if the upgrade has been successful. longer be displayed.

5.1.2: Licence upgrade

If you are upgrading QBox from a trial version you
will require a new licence.
1. Contact Autocue to request a QBox
permanent licence.
New licences will be emailed. The files will
be in a compressed format contained in a
ZIP file.
2. Extract the new licence from the zip onto the
root of a clean USB key.
3. Plug the USB key containing the extracted
file into a USB port on the QBox. Wait
approximately 10 seconds for the USB key
to be registered.
4. Press F 8 on the keyboard connected to the
QBox to open the configuration menu.
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 QBox Installation & Operation Guide

APPENDIX A: Multihead Prompting

Using more than one QBox on the same network in a studio allows each
presenter to independently scroll a script while a show is on air.
ahead to her part of the bulletin to check what she
N OTE : Multihead prompting functionality can be is to read. Either the sports presenter or the
implemented where you have purchased the prompting operator would be able to switch back
appropriate licence or upgrade. so that the script or rundown is at the correct point
when the sports presenter delivers her part of the
bulletin.
During a broadcast, there is often more than one
presenter reading from a script. A simple example The network and wireless capabilities of QBox
would be a news bulletin where there is a supports a widely distributed news broadcast
newsreader and sports presenter. Deploying two such as presenters in the main studio, a business
QBoxes in the studio, each connected to same journalist situated in a small studio at the stock
computer running the QMaster software, allows exchange and a weather presenter at a remote
each presenter to have local control of their copy exterior location. Each would have their own
of the script or rundown while the other presenter QBox linked to the same network and would be
is on air. able to review their part of the bulletin independ-
ently. One QBox would be designated as the
For example, while the newsreader is reading the
master device and all others would be linked to it.
news items, the sports presenter could scroll

A.1: Configuring QMaster for multi-head

prompting
8. Select the connection type in the Type list
C AUTION : It is essentially that all elements of your box.
prompting system are accurately time 9. Enter the IP address and port number for
synchronised. For information about the new QBox.
this topic, refer to Appendix F: Time 10.Repeat for each of the QBoxes.
Synchronisation.

1. Make sure that QMaster is running on your

computer.
2. Connect more than one QBox to the
©2003-2008 Autocue Group Ltd

computer running QMaster or attach an

additional unit to an existing network.
3. Open the QBox Status Panel in QMaster.
4. Right -click on the QBox Status Panel and
select A d d .
5. Add the name of the new QBox where multi-
head functionality is to be set up.
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6. Specify the master QBox. Any QBox not

specified as the master is a slave unit.
7. If required, enter a description for the QBox.

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Appendix A: Multihead Prompting QBox
Configuring QMaster for multi-head prompting Installation & Operation
Guide

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 QBox Appendix B: Time Synchronisation
Installation & Operation Time signals
Guide Operational scenarios requiring synchronisation

APPENDIX B: Time Synchronisation

When operating more than one computing devices that are linked it is advisable
to have them all refer to the same time. This is important where, for example, a
news show takes place in different studios across the globe.

B.1: Time signals

QBox and QMaster can obtain a time signal from B.1.1: Operational scenarios
either a network time protocol (NTP) server or
requiring synchronisation
from the Time Synchronisation application from
There are different synchronisation options
Autocue.
depending on how and where you are installing
It is essential that you use a time signal to ensure
your QBox.
that your devices are correctly and accurately
In addition to the scenarios outlined below there
synchronised.
are more complex arrangements of computing
One machine must be designated as the time
hardware that can be set up. If you feel that how
signal source and all other machines set to refer
you are networking your devices is not covered by
to that time signal.
the ones listed, contact the Support at Autocue.
When you configure your QBox you should
choose either the NTP or Time Synchronisation Adding a QBox to an existing network
Daemon buttons. with NTP. If your organisation has a well
established and configured IT network it is likely
that you will have a NTP time source available.
For detailed information about configuring NTP
settings, refer to section B.3. Contact your own IT
department to obtain details of the required IP
addresses and related settings for the time
source.
It is recommended that you use the NTP option
only if you are connecting to an existing IT N OTE : If you are moving an existing QBox to a
network which already has a nominated NTP different network, it is recommended that
source defined for it. you remove all time sources from the list
associated with Time Synchronisation
Default settings for QBox. When
Daemon.
shipped, Autocue QBoxes are configured to have
©2003-2008 Autocue Group Ltd

no NTP time sources and the Time Synchroni-

sation Daemon is set to Automatic Network
Standalone network with one or more
Discovery. This enables you to simply connect a
QBoxes. If you are establishing a self-
QBox to a network or computer and it will find the
contained network, it is recommended that you
best time source available and synchronise to it.
either:
Time source computers should have Bonjour
• Install the Bonjour software on the computer
software, or a similar application, installed.
and configure the QBoxes to use the Time
Issue #: 081212

Synchronisation Daemon with the time

source set to Automatic Network Discovery

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Appendix B: Time Synchronisation QBox
Time Synchronisation Daemon Installation & Operation
Operational scenarios requiring synchronisation Guide

on the QBox and the computer configured You should then set all other hardware on the
with Local Clock as the time source. network to obtain a time signal from the machine
or with the master time source. You can does this by
• Use the local clock of the computer and configuring the QBoxes to use either Automatic
Network Discovery or select Network Host source
specify Network Host as the time source on
and specify the host name or IP address of the
the QBox and manually enter the IP address
computer with the master time source.
or host name of the computer.

N OTE : When using this method you should remove

N OTE : When you use either of these methods you
all time sources that may have been
should remove all time sources that may
configured for use with NTP.
have been configured for use with NTP.

Adding a QBox to an existing network N OTE : If you have a spare QBox used for backup
with no synchronisation. Install the purposes you should pre-configure it to
Time Synchronisation Daemon on a machine on automatically search for a time source on a
the network, for example the computer running network so that it will synchronise with an
the QMaster software. Configure this machine so existing time source.
that Local Clock is set as the time source for it.

B.2: Time Synchronisation Daemon

To select time settings on a QBox follow the steps 3. Use the arrow keys on the keyboard to
outlined below. select T i m e a n d D a t e .
1. With an operating QBox, press F 8 on the
keyboard attached the unit.
2. Select the C o n f i g u r e QBox option and
press E n t e r .

4. Press E n t e r on the keyboard.

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The QBox recognises three types of time signal

source:

Auto Network Discovery. This method

©2003-2008 Autocue Group Ltd

uses the pre-installed Bonjour software on the

QBox to locate all Time Synchronisation
Daemons on the local network and synchronise
with the best time source.

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 QBox Appendix B: Time Synchronisation
Installation & Operation Time Synchronisation Daemon
Guide Synchronisation options

If you want to use a particular computer as a time 3. Select the type of source required from the
source, install the Bonjour software on it so that it list of those available and press E n t e r .
can be located by your QBox.

Local Clock. Selecting the Local Clock

option on the QBox sets the device as the master
time source.

Network Host. When the Network Host

option is selected you will have to manually enter
the IP address and host name of the machine that
is to be used as the time signal source.

B.2.1: Synchronisation options

1. From the T i m e a n d D a t e configuration
options window select T i m e 4. The selection will be added to the list of
S y n c h r o n i s a t i o n D a e m o n and press Configured Time Sources. Click O K or
E n t e r on the keyboard. press E n t e r .
5. The Time Synchronisation Daemon will
automatically stop and then restart.

B.2.2: Computer firewall settings

Your computer or network firewall settings may
2. The S o u r c e s dialog is displayed. Press the prevent the effective operation of the Time
Synchronisation Daemon. You must configure
Tab key to move the cursor to the A d d
your firewall hardware or software to either:
button on the screen or press the I n s e r t
• allow UDP packets on port 3104
key on the keyboard.
or
• allow the Time Synchronisation Daemon full
access

N OTE : Different manufacturers of firewalls

©2003-2008 Autocue Group Ltd

implement controls in various ways. Contact

your own IT department for assistance or to
obtain details of the relevant settings.
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Appendix B: Time Synchronisation QBox
NTP Server Settings Installation & Operation
Adding servers to an existing NTP server list Guide

B.3: NTP Server Settings

The following NTP server functions can be set in 4. Select N T P S e r v e r S e t t i n g s and press
the onscreen menus: E n t e r to display a list of time servers.
• Adding NTP servers to an existing NTP
server list.
• Disabling the iBurst function
• Specifying an undisciplined local clock.

N OTE : When you make changes to any NTP

setting, messages are displayed stating that
the NTP daemon has been stopped and then
restarted.

B.3.1: Adding servers to an existing

NTP server list 5. To add a time server, press the T a b key to
highlight the A d d [ i n s ] button and press
Enter or press the I n s e r t key on the
N OTE : The list of available NTP servers is empty for
keyboard.
a new QBox.
A dialogue box is displayed requesting the
DNS name. Press the T a b key. The FQDN
1. Open the onscreen menu by pressing the
(Fully Qualified Domain Name) DNS name is
F 8 key on the keyboard attached to the displayed.
QBox.
2. Select the C o n f i g u r e QBox option and
press E n t e r .
3. Use the R i g h t arrow key to select T i m e
a n d D a t e and press E n t e r .

6. Enter the F Q D N ( F u l l y Q u a l i f i e d
D o m a i n N a m e ) DNS name. The FQDN
Issue #: 081212

allows the name of the server to be

resolved.
7. Press the T a b and then E n t e r key to
confirm the action. The DNS server is
©2003-2008 Autocue Group Ltd

entered into the list.

N OTE : After your QBoxes and computers have

been configured to use an NTP time source,
it takes approximately one hour for the

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 QBox Appendix B: Time Synchronisation
Installation & Operation NTP Server Settings
Guide Disabling the iBurst function

software to calibrate itself and calculate drift 5. Hold down the C t r l key and press the P a g e
information. D o w n key twice to go to the
During this time, do not switch off, log off M i s c e l l a n e o u s tab.
your computer nor allow it to go into
hibernation mode.

B.3.2: Disabling the iBurst function

The iBurst function can be disabled to manage
network traffic according to the specific configura-
tions of the network deployment.
1. Bring up the onscreen menu by pressing the
F 8 key.
2. Select C o n f i g u r e QBox and press E n t e r .
3. Use the R i g h t arrow key to select T i m e
a n d D a t e , and press E n t e r . 6. Press the S p a c e key to select the
4. Select N T P S e r v e r S e t t i n g s and press U n d i s c i p l i n e d L o c a l C l o c k option.
E n t e r to display a list of time servers. 7. Press the T a b key and then the E n t e r key
5. To turn off the iBurst option, press the T a b to confirm the action.
key and press the S p a c e bar.
6. Press E n t e r . A message is displayed in the
C o n f i g u r e QBox menu that the NTP
daemon has been restarted.

B.3.3: Using an undisciplined local

clock
An undisciplined local clock allows a QBox to be
a self-referencing time source.
1. Bring up the onscreen menu by pressing the
F 8 key.
2. Select C o n f i g u r e QBox and press E n t e r .
3. Use the R i g h t arrow key to select T i m e
a n d D a t e , and press E n t e r .
4. Select N T P S e r v e r S e t t i n g s and press
E n t e r to display a list of time servers.
©2003-2008 Autocue Group Ltd
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