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ARevolutionaryApproachtoMasterfulCoachingTheHeartofLASER-
FOCUSEDCOACHINGMarionFranklin,Ms,MCC
RAVE REVIEWS OF THE BOOK AND20
COACHES
“Coachingis an artformthatrequiresstrong,fundamentalskillsinorderto
helpclientsachievethesuccesstheydesire.MarionFranklinhasdone a
greatlyfromthedetailedstrategiesandwisdomsharedfrom heryears
thisbook!”
Your Life
“Areyoulookingfor agoodresourcetoensuregreatresultswhenyou
business success.
forgotten but were once sI amgrateulignforMaificanton’scomm
in my clienti
intteracodocumenttions, and
f ri tment the
Breakthroughs.
“I amhonestlyblown awaybytheabsolute“usability”ofTheHeART of
into my coaching...withconcepts,remindersandactualstepsIcantake
oget i readableandusablemanne
Initiative;Co-founder,ConversationAmong Masters
oneve
“Marion’sypageofhelifeandprofessrbook.
ionaHerslexpet
rience as acoacf
handtraiibnelrisevident
r raightorwardandaccess eapproach
directorandteacher,IintegratedMarion’scoachingacumenandstudents
lovedit.
After18yearsofcoaching,IjoinedMarion’strainingandmentoringand
waspleasantlysurprisedtofindthatIhad somuchmoretolearn!Soon my
coachingbecamealmostmagical in itseffectiveness,andIearned my
MCC.Icouldnothaveachieveditwithoutthepracticaltoolsandwisdom
Marion has in her book. I believe it will become THE book about
coaching!”
~ MerciMiglino, MCC
deeperandhearingpasttheunspoken.Sheignoresnothingandkindly
offersstraightforwardreflectionsthatilluminateblindspots. Hergenerous
then my MCC.”
~SimonaGherasim, MCC
forward.”
~HarvetteDixon, ACC
“Sincelearningmoreaboutmultiplelasercoachingtechniques,nonetaught
byanyothercoachtrainingprogramIhaveattended.Ihavenoticedan
andformulating myquestionsfromthisknowledge.”
~ StewBerman, PCC
“Marionbridgesthegap,presentingthingsin alogical,practicalmanner
weeks.Mostimportantly,whatIhavegainedhasbolstered mycoaching
confidenceandhelps me stepoutandtakethisintotheworld.”
~RandiBuckley,MentorCoach,CreatorofHealthyBoundariesforKind
People,and writer
multipleminisessionsimmediatelyconvertingtheshifttofullawareness
and action.”
moreeffectivelevel.”
“MarionFranklrerealis acoach’scoaci
h– a masingteropeogerartgh tthet ofr
in
lyser wan t
iing att
topofhet
“Inotonlylearnednewapproaches,practices,anddisciplines,Iwasable
~JillLinkoff, ACC
moremasterfulinthe waythatIcoach.”
~ Terry Yoffee, PCC
“IhavecometoknowthatIbringtheimportanttoolswithin me—and
thesimplicityofit.”
~ BeaBrennan, ACC
means,includingphotocopying,without writtenpermissionfromtheauthor.
Itisillegaltocopythisbook,postitto awebsite,ordistributeitbyany
othermeanswithoutpermissionfromtheauthor.
AuthorContact:LifeCoachingGroup.com
ThomasNobleBooks
Wilmington,DE
ISBN:978-1-945586-22-4
Author’snote:Thenamesanddetailsofthecoachingexamplesprovidedin
areincludedwithexpressconsent.
services.Theauthorandpublisherdisclaimanyresponsibilityorliability
resultingfromactionsadvocatedordiscussedinthisbook.
DEDICATION
love.
Table of Contents
1.2.
TitleCopyright
3.Dedication
4.AWordfromMarion
5.Introduction
7.CHAPTER1:TheFoundationforLaser-FocusedCoaching
8.9.
Part II:TheBeginningCHAPTER2:TheLase
r-FocusedMindset
11.CHAPTER4:SettingtheFoundation
12.CHAPTER5:The ArtoftheQuestion
13.Part III:TheMiddle
14.CHAPTER6:Don’tBelievetheClient
15.CHAPTER7:UnderstandingHumanBehavior
17.CHAPTER9:Lasering InonWhatMattersMost
18.CHAPTER10:CreatingShifts
19.20.
Part IV:TheEndCHAPTER11:MovingForwardandClosingtheConversation
21.Part V:MasterfulCoaching
23.24.
CHAPTER13:AdvancedCoachingTechniquesCHAPTER14:CoachingCha
llenges
25.CHAPTER15:CommunicationStylesand Types
26.Part VI:MovingForward
29.30.31.
AAA
Final WordboutTheAuthorcknow
ledgments
biggerthan us.
—ViolaDavis
Iwasrecoveringfrom adivorceandgroping withuncertaintyandnot
aloudtothegroup.
remembertheexactmomentwheneverythingshifted.Ispokeabouthow
powerless,andalonetofeeling asenseofbelongingandself-acceptance.
WhenIdiscoveredthatIwasn’tthe“angel”in mymarriagethatIthoughtI
forever.
Aftergoingthrough mytransformation,inadditiontoteachingandmentor
coachingformanyyears, adistinctivestyleofstorytellingandcreating
exaggerated metaphors emerged. The heart of my approach, which
incorporates anunderstandingofhumanbehavior,shiftedfromtraditional,
transactionalcoachingtechniquesto atransformationalmethodologythat
yieldedsuccessful,long-termclientresults.Mydream wastoimpartallthe
wisdomandknowledgegainedin myalmosttwenty-fiveyearsofcoaching
into abookthatwouldgiveyouandyourclientsthebenefitofthisunique
approach.
allcoachingconversations,coachingbecameeffortless.The fearofnot
disappeared.
ofcoachingexperienceincluding myworkwithThomasJ.Leonard,the
sounds,and feelslike,butalsohowtocoachforpermanent,life-altering
change.
Ithasbeen myhonortomentorcoachesfromaroundtheworld,topresent
atconferences,andtotrainhundredsofnewandseasonedcoaches. InThe
HeARTofLaser-FocusedCoaching,you’llfind mybestthinkingonhowto
becomean exceptionalcoach.
evolving,ever-changinghumanbeingsandthatmakesthepotentialfor
book willkindlegreaterconfidence,purpose,anddepthonyourjourney.
Andthat myjourneyandexperience willinspireyoutocontinueyours.
INTRODUCTION
They call me the coach’s coach. I’ve been involved in the coaching
professionsinceitsinceptioninthe90s. Aftermorethantwodecadesof
certificationprograms,IrealizeditwastimetosharewhatIlearned.
Overtheyears,I’veobservedwell-intentioned,intelligentpeopleenterthe
coachingprofessiononlytoleaveitquickly,eitherbecausetheycouldn’t
relationships.I’velistenedtothousandsofhoursofcoachingfromgroup
andindividualmentoringandcertificationtrainingandhaveobservedthe
Laser-FocusedCoachingenhancesyourability to assistyourclients in
creatingdeepandprofoundchanges.Thisbookisnotabouthowtomarket
clients.Instead,Ipresentunprecedentedconceptsandinformationthatwill
helpeventhemostexperiencedcoachgainnewinsightsandideasthatwill
powerful.
The skills presented are effective for every coach, no matter your
Coachingbecauseit’ssuitableforcoachinganyhumanbeinginanysetting.
CertifiedCoach,studied abitofcoaching,usecoachingtechniques as an
attentiondeficitdisordercoach,healthcoach,oranyoftheothertypesof
insights,skills, innovativetechniques,andknowledgeyou’llgainfrom
Laser-FocusedCoaching.
TheHeartofLaser-FocusedCoachingisdifferentbecauseit:
Offerssimplewaystoimmediatelyelevateyourcoaching
thinking sothetransformationissustainableoverthelongterm
Explainshowtomakeeveryquestionpowerfulwithoutanylists
andorganically createsforward,sustainablemovement
Provides“howtos”tomakeyourcoachingmoreefficientandeffective
Shares anin-depthunderstandingofhumanbehaviorthathelpsyou
quicklyidentifywhat’sgoingon
Presentstwenty-fivethemesthatunderlieeverycoachingsituation,
Outlinesthenecessaryelementsforeverycoachingconversation
Uncoversstrategiesanddefensesthatclientsthinksupportwhatthey
wantbutactuallyworkagainsttheirdesiredresults
permanentchangeinyourclient’sperspective
Istronglysuspectsomeoftheideasandconcepts maycontradictwhatyou
keeping anopenmind,anddecidewhethertheconceptisworthholdingon
to and incorporating.
I’mconfidentthatemployingevenoneortwooftheprinciplesinthisbook
howtoconsistentlyseparatetheclientfromthesituationandhowtogetto
theheartofsituations,dilemmas,andchallengesefficiently. Inturn,your
clients willgetlong-lastingresultsinsteadoftemporarysolutions.
Establishing afoundationalmindset,beginning,middle,andend.
unbiasedlistening,truecoachingpresence,andlettinggoofformulasand
dividedintothebeginning,middle,andend asoutlined.Someofthese
Part I: “A NewApproach”distinguishesLaser-FocusedCoachingfrom
Coachingconversationandthenbuildthefoundationalstructureneededto
ng
guideyouthroughtherestofthebook.You’llalsolearnhowtogointo
yourclient’spastwhilestayingoutoftherealmoftherapyandwithinthe
ethicalboundariesofcoaching.
PartII:“TheBeginning”detailstheLaser-Focusedmindset,whichincludes
lettinggoofy.
formulasandmodeoitenatadeepelswhileestabllishingslnctr
t lton
ongpresenceand
andrecognizingthetriggersthatgetinthewayofgoodlistening.Oncethe
conversationthatwillhelpyouintegratetheelementsthatbelongina
emphasisonthefirstquestionaftertheclient’sstory,thatoftendetermines
questionsthatleadup osa
foredeepening t
PartIII:“TheMiddle”explainshowtostayoutoftheclient’sstoryandthe
unimportantdet htailsbyusringithe“traffichelticoptencreasecurapproach.
os”
i
Idiscusstt
Iconversatncludedinonsthissecand maketionarettheeasypricelessthemesithatunderify
whaliealt
lcoaching
underneaththewords.You’lldiscoverhowtolaserinontheheartofthe
transformingthinkinginsentteadosummaofmanagingi
immediatesymptoms.Youwilycreate her
ll
actions.
PartsIV,V,andVI:“TheEnd”includeshelpingaclientfollowthroughand
masterfulcoachingtechniquesaswellaschallengesfacedbycoachesatall
communicationstyles,Ifocusprimarilyonhowtomakeyourcoaching
easier,moreeffective,andmoreefficient.
CAVEATANDINVITATION
Beforewebegin,I’dliketostartwithacaveatandaninvitation.
The caveat:WhatIshareisnotnecessarilytherightway,thebestway,and
it’sceprovenrtatobehighlyeinlynottheonlyway.Ithasevolveftiventrformidfiveswhirommye
xpel rrienceandhasrous
coachestobecomefarmoreeffective.
Theinvitation:Embraceeverythingasiflearningitforthefirsttime.Be
opentoexploringandlearningtechniquesinadifferentway,andmore
importantly,bewillingtoitrynewtthingdoesn’riwor f
happens.Ifmeans
i i f
hings.Expetment.Seewhaoryou,byalt
l
afterexpermentng,you ndsome k
letitgo.ButIthinkyou’llfindthatthemajorityofthesetime-tested
principlesandpracticesareeffective.Mostimportantly,theinformationis
practical,usable,andsustainableforeachandeverycoach.
Tohelpsolsoyoucanidifyandincorporatetheinformation,Iinvirteyoutouseal also
benefitfromcompletingthequestionsforreflectionatthecloseofeach
chapter.Theyaredesignedtohelpyoudeepenyourthinkingandapplythe
ideastoyourcoachingworkimmediately.Writingdownyouranswersto
thesequestionswillhelpyoutapintoyourcreativityandconnectthe
principleswithwhatyoualreadyknow—akeycomponentofsuccessful
learning.Considersharingyourthoughtswithcolleaguesand,ofcourse,
tryingthingsoutwithyourclients.
Ourworldneedsextraordinarycoaches!Peoplearelongingtogrow,tobe
freefromhabitualpatternsandbeliefsthatkeepthemunfulfilledandstuck.
Peoplewanttoreachforabetterlifethantheyhavetoday.Regardlessofthe
typeofcoachingyoudo,ordconsstentythesefosetrtinglfei-
nwhichyouwork,yourcoachingesults. Thankyou f
canandshoul i l t i changing r or
choosingthisempoweringwork!
http://www.lifecoachinggroup.com/readergift
PARTI:
ANEWAPPROACH
CHAPTER1
THEFOUNDATIONFORLASER-FOCUSED
COACHING
Youcannotteachamananything.
Youcanonlyhelphimdiscoveritwithinhimself.
—GalileoGalilei
BECOMINGAMOREMASTERFULCOACH
Todifferentiatemyapproachfromothersthatmightbemorefamiliar,we
firstneedtounderstandwhatLaser-FocusedCoachingisandhowitdiffers.
THINGS WE ALREADYKNOWABOUT
COACHING
Coachingemphasizesexperiencingthepresentmomentandshifting
perspectiveandviewpoint.Unlikesometypesoftherapy,itdoesn’t
focusdeeplyonthepast.Theemphasisisonwhatispossibleinthe
presentlookingtowardthefuture.
Coachinginvolvesformingapartnershipwithyourclienttohelpthem
moveforwardinwaysthatareauthenticallysatisfying.Satisfaction
cancomeand romffrguromiresolvingsituations,dilemmas,conflicts,andconcerns,
f i ngouthowtocreate,grow,andexpand.
Coachingisaboutfindingawaytochangewhatisn’tworkingor
problems,orsituationsinthepresent.
Coachingusespowepc
rfultechniquesd(tools,supportipriiit,andstructure)
Theprocessofcoachingcancontributetocreatingprosperity,balance,
andfulfillmentinallareasoflife.Throughcoaching,aclientcan
achievetheirvision(whattheywantinlife)bybreakingitdowninto
smaller,moremanageablesteps.Eachconversationmovestheclient
closelrtowhahti
lywant.
l esundisrte
listeningthatisnon-judgmental,trusting,honest,andexceptionally
objecti
Acoacve.
hisaresourcewithalargetoolkitforassistingclientsin
developingandpursuingtheirvision,sotheyachievepositiveand
permanentresults.
Thecoachingprocesscanbebrokendownintothreesimpleandeasysteps:
1.Identifytheideas,thoughts,orbeliefsthatkeepyourclient from
gettingwhattheywant.
2.Helpthemshifttheirperspectiveso thattheycanfeelgoodabout
3.Helpthemsethemcapilvesandmovetalizeonforwatheirrd.
strengthstoachievefulfillmentandtheir
fullpotential.
Allcoachinghasthesamefocus—tohelptheclient:
Becomemoreself-awareD
iscoverwhatiskeepingthem“stuck”
Createmoreprosperity,balance,andfulfillmentintheirlifeand/or
work
Butit’showyougettherethatmakesthedifference.Nowthatwehave
establishedabaseline,let’slookathowLaser-focusedCoachingisunique,
efficient,andgetstothepointdeepwithin.
THELASER-FOCUSEDCOACHING
APPROACH
InLaser-FocusedCoaching,alloftheaboveistrue,buttherearesome
majordistinctions.Thecoachtrulyfocusesontheclient—whotheperson
is,whattheythinkistrue,howtheybehave,andwhattheyvalue.Allofthe
extraneousdetailsbecomerormorproveirrelevant.
t iThecoacvaue
h isabledtoocompleocus
tly
results,theintentionisonpurposefulexplorationleadingorganicallyto
long-termtransformationthataffectsallareasofaclient’slife.Theclient
naturallycreatestheirownforwardmovementfromahighlymotivated
coachingisunderway.
collaborativerelationshipbyprovidingcontextforquestionsandpertinent
becausethesolutoreexplorisactuanglltheci st.Tryingtogettoasolutdeas,andi
yaby-produc onor
actionplanbefion
i lent’
thinking,behavior, i
valuesisthesameasaskinganinappropriatequestionsuchas“Howmuch
moneydoyoumake?”
Most
t,
peoplet ti
thinkcoachinginLaseisaboutherFocusedlpingclients.Whilewedohelp
Ourroleistoshinealightonsomethingourclientcannotseefor
themselves.
Andwiththatlight,clientsdiscoverthingstheycouldn’tseebefore,thus
helpingbecomestheby-product.
CONVENTIONALCOACHINGVERSUS
LASER-FOCUSEDCOACHING
Themostcommonapproachtocoachingusuallyfollowsalearnedformula
ormodeltosolveaproblem.Thefocusisonactionandresults,making
suretheclienttakesspecificstepsbeforethenextsession.
Typicalcoachingstartswithacceptingatfacevaluewhattheclientshares.
requestsfromthebeginning,andthenworkingtowardthat.Thecoach
accountability.
Withthistypeofcoaching,thecoachcanfeelpressuretoperformandfind
solutionstobeseenasworthy.Oftenthecoachfailstorealizethattheyare
informationthanisactuallyneeded.Thisfocusoncollectingdataprevents
efficientandmoremeaningfulcoaching.
Whiletheclientmightseemtemporarilypleased,neitherthecoachnorthe
clientrealizeshowmuchmorecouldhavecomefromthecoachinghadthe
underlyingissuebeenaddressedattheroot.Inadditiontotakingaspecific
actiontogetaspecificresult,theclientcouldhaveattainedanewvantage
pointfortheirsituationorchallengethatcouldaffectallareasoftheirlife.
Bycontrast,whatIconsidertransformationalcoaching,orLaser-Focused
problem.
Amalentjswordsasordistinctionheisthatthecoachdoesn’t
tautomat
ticarllyaccepti i l
thahe
rson’sperceptionofwhatistrue.Learninghowtodistinguishtruthfrom
uncoveringthemisconceptionstorevealtheclient’sowntruthratherthan
what’strueforsomeoneelse.
Moreover,inLaser-FocusedCoaching,questionsposedareconsistently
provocativeandchallengetheclient’sthinkingwhiledelvingintothereal
meaningofwhatthey’reabout:theirthinking,behavior,ideas,andvalues.
Laser-Focusedcoacheszeroinonwhat’smostimportantunderneaththeir
cclient’swordswithoutwastiingttime,butalsowt oritthoutoverpoweringtheir
lient.It’sbasedondeepcurosiyandrespec f heuniquenessofanother
humanbeing.It’snotformulaic,butratherorganicandnatural.Laser-
FocusedCoachingisaboutgoingdeeper,notbroader;thatis,gettingtothe
bottomlineefficientlyandeffectively.
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