No.

Question Answer

What are the two main purposes of listening mentioned in your

1. Listening to respond and listening to understand.
notes?

1. Restate/repeat 2. Paraphrase 3. Reflect feeling 4. Paraphrase content

2. List five strategies for active listening to understand.
and reflect feeling 5. Say nothing

What five steps should you take when listening to understand 1. Ask permission 2. Estimate time limit 3. State boundaries and what's not
3.
before attempting to walk in another person's shoes? acceptable 4. Use respect and gentleness 5. Use courage

What are the key characteristics of effective listening according to Be direct, be clear, be specific, be honest, be respectful, be tactful, take
4.
your notes? responsibility for yourself

0. Stop talking 1. Put the person at ease 2. Show the person you want to
listen 3. Remove distractions 4. Empathize 5. Be patient 6. Hold your
5. List the ten rules for good listening mentioned in your notes.
temper 7. Go easy on argument 8. Ask questions 9. Stop talking (last and
first rule)

Communication is the process of transferring information in a way that the

6. Define communication based on your notes. receiver understands the meaning and intent of the message and can
provide proper feedback.

Necessary for planning, understanding each other, establishment of

7. What are some reasons for the importance of communication? effective leadership, increases efficiency, basis of decision-making, smooth
working of the enterprise, motivation, coordination

How many levels of communication are mentioned in your notes, There are three levels of communication: noticing (physical level),
8.
and what are they? understanding (intellectual level), and acceptance (emotional level).

Anything that hinders the process of communication at any level (noticing,

9. What is a barrier to communication?
understanding, or acceptance) is considered a barrier to communication.

List the classifications of barriers to communication mentioned in Physical barriers, semantic and language barriers, socio-psychological
10.
your notes. barriers, organizational barriers, cross-cultural barriers

Faulty organizational structure, noise (physical, psychological, written,

11. What are some examples of physical barriers to communication?
visual), time and distance, information overload

Semantics refers to the meaning of words and the way they convey ideas
12. What is semantics in the context of communication?
or concepts.

Give an example of similar-sounding words that can create Examples include "pale/pail," "alter/altar," "buy/bye/by," and
13.
confusion (homophones). "rain/reign."

Homographs are words with the same spelling but different meanings. An
14. What are homographs, and provide an example.
example is "wound" (injury) and "wound" (past tense of wind).

Denotation is the literal meaning of a word, while connotation refers to the

15. Define connotations and denotations.
emotions and associations connected to a word.

Socio-psychological barriers are obstacles to communication that arise

16. What are socio-psychological barriers to communication?
from human psychology, including attitudes, emotions, filtering, and more.

Personal feelings may include desires, fears, hopes, likes, dislikes, attitudes,
17. List some personal feelings that can affect communication.
views, opinions, and more.

Cross-cultural barriers stem from differences in language, concepts of time,

18. What are cross-cultural barriers to communication?
concepts of space, and gestures among different cultures.

Organizational barriers can include loss or distortion of messages, filtering

19. What are organizational barriers to communication? of information, messages not read or understood, withholding information,
and more within an organization.
 Mind Map Outline:

1. Listening
 Types of Listening
 Listen to Respond
 Listen to Understand
 Strategies for Listening to Understand
 Restate/Repeat
 Paraphrase
 Reflect Feeling
 Paraphrase Content and Reflect Feeling
 Say Nothing
2. Ten Rules for Good Listening
 Stop talking
 Put the person at ease
 Show interest in listening
 Remove distractions
 Empathize
 Be patient
 Control temper
 Avoid argument
 Ask questions
 Stop talking (reiterated)
3. Barriers to Communication
 Definition of Communication
 Importance of Communication
 Three Levels of Communication
 Noticing
 Understanding
 Acceptance
 Factors Affecting Communication
4. Classification of Barriers
 Physical Barriers
 Faulty Organizational Structure
 Noise
 Time and Distance
 Information Overload
 Semantic and Language Barriers
 Semantics
  Similar Sounding Words
 Words with Multiple Pronunciations
 Words with Multiple Meanings
 Denotations and Connotations
 Language Barriers
 Socio-Psychological Barriers
 Psychological Barriers
 Personal Feelings
 Other Socio-Psychological Factors
 Cross-Cultural Barriers
 Language Differences
 Concept of Time
 Concept of Space
 Gestures
 Organizational Barriers
 Loss or Distortion of Messages
 Filtering of Information
 Lack of Communication Policy
 Authoritarian Management
 Poorly Defined Authority and Responsibility
5. Overcoming Communication Barriers
 Individual Skills
 Active Listening
 Channel Selection
 Understanding Perspectives
 Managerial Skills (MBWA)
 Organizational Actions
 Creating Trust
 Using Formal Information Channels
 Encouraging Multiple Channels
 Fitting Structure to Communication Needs
6. Gender Awareness
 Gender Roles (Historical and Modern)
 Intended Learning Outcomes
 Gender Concepts and Definitions
 Legal Frameworks for Gender Equality
7. GAD (Gender and Development)
 Theoretical Framework
 Operational Implementation
 GAD Plan and Budget
 Allocation of Resources for GAD