4 Hytera SmartDispatch Installation GuideCopyright Information Hytera is the trademark or registered trademark of Hytera Communications Corporation Limited. (the Company) in PRC and/or other countries or areas. The Company retains the ownership of its trademarks and product names, All other trademarks andlor product names that may be used in this software are properties of their respective owners. ‘The product described in this manual may include the Company's computer programs stored in memory or other media, Laws in PRC andlor other countries or areas protect the exclusive rights of the Company with respect to its computer programs. The purchase of this product shall not be deemed to grant, either directly or by implication, any rights to the purchaser regarding the Company's computer programs. Any of the Company's computer programs may not be copied, modified, distributed, decompiled, or reverse-engineered in any manner without the prior written consent of the Company. Disclaimer The Company endeavors to achieve the accuracy and completeness of this manual, but no warranty of accuracy or reliability is given. All the specifications and designs are subject to change without notice due to continuous technology development. No part of this manual may be copied, modified, translated, or distributed in any manner without the express written permission of us. We do not guarantee, for any particular purpose, the accuracy, validity, timeliness, legitimacy or completeness of the Third Party products and contents involved in this manual. Ifyou have any suggestions or would like to learn more details, please visit our website at http:www_hytera.com.‘SmartDispatch installation Guide Contents Contents Documentation Information.. 1. Product Overview. 2. Pre-installation Task 2.1 Software Requirements 2.2 Hardware Requirements 2.3 Checking the Edition of the Operating System 3. Installation Flow 4, Installation Procedures... 4.1 Activating the Administrator Account 4.2 Installing the Database (MSSQL SERVER 2005 or MSSQL SERVER 2008). 4.2.1 Installing and Configuring the Microsoft SQL SERVER 2008 Express 40 4.2.2 Installing and Configuring the Microsoft SQL SERVER 2005 Express 4.3 Installing the Customer Programming Software... eee bone be 4.4 Installing the USB Driver Program... 4.5 Installing the SmartDispatch Components 36 4.5.1 Clean Installation 36 4.5.2 Upgrade Installation, 48 4.6 Postiinstallation Tasks 53, 4.8.1 Checking the SmartDispatch Server.. 4.6.2 Checking the SmartDispatch Gateway 58 4.6.3 Checking the SmartDispatch Client 66 5. Appendix. 5.1 Uninstalling SmartDispatch 68 5.2 Applying for a License...‘SmartDispatch installation Guide Documentation Information Documentation Information This section describes the conventions and revision history of this document. Documentation Conventions Icon Conventions Icon Description Orns Indicates information that can help you make better use of your product. OQvote Indicates references that can further describe the related topics. Acaution Indicates situations that could cause data loss or equipment damage. Awaming Indicates situations that could cause minor personal injury. Addanger Indicates situations that could cause major personal injury or even death. Notation Conventions Item Description The quotation marks enclose the name of a software interface element. For example, click “OK” The text in boldface denotes the name of a hardware button. For example, press the Bold PTT key. The symbol directs you to access a multi-level menu. For example, to select " from the “File” menu, we will describe it as follows: “File -> New’.Documentation information ‘SmartDispatch Installation Guide Revision History Version Release Date Description 06(v4.2) 07-2014 Added * .5.2 Upgrade Installation”. Updated description about requirements on version of Dispatch station, repeater, radio and Customer Programming Software (CPS), Updated °4.2.1 Installing and Configuring the Microsoft SQL SERVER 2008 Express” 05(V4.0) 11-2013 Updated the Reset Tracking interface. Added a button in the map toolbar. Updated the Message interface. 04(v3.6) 01-2013, Updated the Reset Tracking interface. Added a button in the map toolbar. Updated the Message interface. 03 (V3.5) 14-2012 Added the Repeater component. 12 (V3.0) 09-2012 Removed the Media Server and Remote Configurator components. 1 (R2.5) 04.2012 Initial release‘SmartDispatch Installation Guide Product Overview 1. Product Overview ‘SmartDispatch is an integrated and modular dispatch system based on the Client/Server architecture, which facilitates the construction of a complex dispatch system. It consists of the SmartDispatch Client, ‘SmartDispatch Gateway, SmartDispatch Server, repeater, dispatch station and radio. SmartDispatch provides capabilities such as radio dispatch, GPS location, telephone interconnection, text and voice ‘communication, making the dispatching process most efficient. ‘SmantDispatch Gateway ai Rado ‘SmertDispatch Ropeator Server ‘SmertDispateh Radio Gateway Sie Opeth Diepatch Station Radio The following table details all components in the SmartDispatch system. Network Element Function ‘SmartDispatch Server _| Acts as the logical control center in the SmartDispatch system. Database Stores all data of the SmartDispatch system. ‘SmartDispatch Gateway _ | Provides a platform for exchanging data and audios, Presents all information to the dispatchers in an intuitive manner to ‘SmartDispatch Client control, organize and monitor the radio subscribers, groups and fleets. Repeater Extends the communication coverage.Pre-installation Task ‘SmartDispatch Installation Guide Network Element Function Dispatch station Expands the dispatch coverage, and provides audio and data ‘communication Radio Fulfils the tasks assigned by the dispatcher. OQvote The SmartDispatch Gateway, SmartDispatch Server and SmartDispatch Client can be installed on the same computer. If the computer with the SmartDispatch Gateway connects to the dispatch station, you should prepare two sound cards at least for it. However, if computer with the SmartDispatch Gateway connects to the repeater, you just need to prepare one sound card for it. 2. Pre-installation Task 2.1 Software Requirements The installation disc (SmartDispatch 4.2) contains all required software programs. See the table below for details, No. | Software Description 1 | Database The installation disc contains the Microsoft SQL SERVER 2008 Express and Microsoft SQL SERVER 2005 Express (32-bit) As this application, together with the SmartDispatch Gateway and ‘SmartDispatch 21, SmartDispatch Client, is integrated in the same installation disc, you Server need to manually select it during installation. As this application, together with the SmartDispatch Server and ‘SmartDispatch 3 ‘SmartDispatch Client is integrated in the same installation disc, you need Gateway to manually select it during installation. ‘As this application, together with the SmartDispatch Server and ‘SmartDispatch 4 | lent SmartDispatch Gateway is integrated in the same installation disc, you lent need to manually select it during installation. Ono The Customer Programming Software and USB driver program (V3.01.01.005 or later) are required in case of programming the dispatch station, repeater and radio. Ifyou need to use the offiine map, you should prepare the MapX5.0 installation package by yourseff. 4‘SmartDispatch Installation Guide Pre-installation Task 2.2 Hardware Requirements The following table lists the required hardware. Hardware Requirement ‘SmartDispatch Server © CPU: 2.0GHz or above (dual-core) © Free disk space: 500GB or above (subject to the actual requirements) © Memory: 2.06 or above © Operating system: Windows Server 2008, Windows XP SP3 or later, Windows 7 SP1 or later (32-bit or 64-bit) © Database: MS SQL SERVER 2005 or MS SQL SERVER 2008 ‘SmartDispatch Gateway © CPU: 2.0GHz or above (dual-core) © Free disk space: 500MB or above © Memory: 2.0G or above © Operating system: Windows XP SP3 or later, Windows 7 SP1 or later (32-bit or 64-bit) © Sound card: single-channel sound card or multi-channel sound card. © Network interface card: 10/100Mbps or above ‘SmartDispatch Client © CPU: 2.0GHz or above (dual-core) © Free disk space: SOOMB or above © Memory: 2.06 or above © Operating system: Windows XP SP3 or later, Windows 7 SP1 or later (32-bit or 64-bit) © Sound card: single-channel sound card or multi-channel sound card. © Video card: general video card or special video card. The former is used to view the information on one monitor, while the latter can allow you to view the information on different monitors simultaneously. © Network interface card: 10/100Mbps or above Dispatch station Firmware Version: VV6.05.xx.xxx or later, Repeater Firmware Version: V5.05.xx.xxx or later. Radio Firmware Version: V5.05 0%.xxx or later.Pre-installation Task ‘SmartDispatch Installation Guide Bcaution In Windows 7, you must activate the administrator account first, To install a software program, right-click the corresponding installer and select “Run as administrator’ 2.3 Checking the Edi Before you install the SmartDispatch, you need to check whether your operating system meets the ion of the Operating System following requirements Windows XP: SP3 or later Windows 7: SP1 or later Windows XP Right-click "My Computer" and select “Properties” to check the current edition. Benes SystemResore | AutonsicUpdaes | Renee | Genet | ConputrNane | Hadwae | Advarced | System Microsc Windows XP Piofessonal Version 2002 Windows 7 Go to "Control Panel -> System and Security > System” to check the current edition. Windows edition Windows 7 Ukimate Copyright © 2009 Micresoft Corporation. All rights reserved‘SmartDispatch Installation Guide Installation Flow 3. Installation Flow The following figure shows the SmartDispatch installation process. \Activate the administrator account v Install the datebase ¥ Install the CPS. ¥ Install the USB driver program ¥ Install SmartDispatch Y Verify the installation v Apply for the License