QUALITY
MANAGEMENT
IN AUTOMOTIVE
Training
Catalogue
Thank you
for your interest
in Qualitywise®!
We are pleased to introduce our comprehensive Training
Portfolio for Quality Management in the Automotive Industry. At
Qualitywise® we understand the critical role that quality
management plays in the automotive sector. As the industry
evolves at a rapid pace, staying ahead of the curve in terms of
quality standards, regulatory compliance, and best practices is
paramount to success.
We recognize the unique challenges and opportunities that
automotive manufacturers and suppliers face, and our training
programs are designed to address these specific needs.
We understand that every organization has unique
requirements, and we are committed to working closely with
you to customize our training programs to align with your
goals and objectives.
Investing in quality management training is an investment in
Agata Lewkowska Ph.D.
the future success and competitiveness of your automotive
founder of Qualitywise ®
business. By choosing Qualitywise® you are partnering with a
and lead trainer
trusted training provider with a track record of delivering
results.
We invite you to explore our Training Portfolio and discover how
our programs can empower your team to excel in quality
management within the automotive industry. To request more
information or to schedule a consultation, please contact us.
Thank you for considering Qualitywise® as your partner in quality
management training. We look forward to the opportunity to
support your organization's growth and success in the
automotive industry.
IATF 16949:2016
with ISO
9001:2015
REQUIREMENTS FOR THE AUTOMOTIVE
QUALITY MANAGEMENT SYSTEM
PURPOSE OF THE TRAINING:
Getting acquainted with the requirements for the Quality
Management System in the automotive industry.
Systematization of knowledge on the requirements of
IATF 16949:2016 with elements of the ISO 9001:2015
standard.
Training program:
Characteristics of automotive standards. Genesis and
development.
Process approach and the requirements of IATF
16949:2016.
General characteristics of IATF 16949 requirements.
The requirements of the ISO 9001:2015 standard and the
IATF 16949:2016 standard.
Customer specific requirements.
Specific automotive tools (FMEA, PPAP, APQP, MSA, SPC).
Benefits:
The participant will learn:
What are the requirements of IATF 16 949:2016,
How to interpret selected points of the standard
What to expect during the audit
Recipients:
owners of the quality management system processes,
employees of the quality department,
quality specialists,
top management.
Training duration:
2 days x 7 hours
Internal auditor
in the automotive
industry
PURPOSE OF THE TRAINING:
Getting acquainted with the requirements for the Quality Management
System in the automotive industry.
Systematization of knowledge on the requirements of IATF 16949:2016
with elements of the ISO 9001:2015 standard.
Sharing practical knowledge how to plan and supervise the internal
audit program in accordance with the ISO 19011:2018 guidelines.
Sharing practical knowledge how to conduct internal audits
according to ISO 19011:2018 guidelines.
Training program:
Characteristics of automotive standards. Genesis and
development.
Process approach and the requirements of IATF
16949:2016.
General characteristics of IATF 16949 requirements.
The requirements of the ISO 9001:2015 standard and the
IATF 16949:2016 standard.
Customer specific requirements.
Audits and auditing in accordance with the
requirements of IATF 16949:2016. Audit of the system,
product, process: scopes, criteria, differences and
similarities.
Audits and auditing according to the requirements of
ISO 19011:
Audit program planning: frequency, criteria, audit
scope, audit methods, selection and qualification of
auditors.
Organization and conduct of the audit: preparation,
auditing techniques, finding non-conformities,
documenting audits, reporting.
Post-audit activities.
Specific automotive tools required for auditors (FMEA,
PPAP, APQP, MSA, SPC).
Exercises:
Development of an audit’s program.
Assessment of compliance with requirements in audit
situations (simulations).
How to conduct an audit opening and closing meeting?
How to create an audit report?
How to record an audit nonconformity in three steps?
Work in teams, presentation of results, moderated
discussion of the course of the exercise, the results
obtained and the problems encountered.
Benefits:
The participant will learn:
What are the requirements of IATF 16949:2016 for
auditors and auditing,
How to interpret selected points of the standard,
How to plan and manage an internal audit program,
How to conduct an audit from preparation to its
closure,
What audit documents to prepare.
Recipients:
Internal auditors and candidates for internal auditors,
supplier auditors,
Persons responsible for quality, employees of the
quality department.
Training duration: 3 days x 7 hours
Requirements for
auditors
based on ISO
19011:2018
PURPOSE OF THE TRAINING:
Learning about the requirements for auditing resulting from the Quality
Management System in the automotive industry.
Sharing practical knowledge in the field of managing the internal
audit program in accordance with the ISO 19011:2018.
Sharing practical knowledge on how to conduct audits
according to the ISO 19011:2018.
Training program:
Discussion of the requirements for auditing resulting
from the ISO 9001:2015 and IATF 16949:2016.
Audits and auditing in accordance with the
requirements of IATF 16949:2016. Audit of the system,
product, process: scopes, criteria, differences and
similarities.
Audits and auditing according to the requirements of
ISO 19011:
Auditing rules.
Audit program management: frequency, criteria, audit
scope, audit methods, selection and qualification of
auditors.
Conducting an audit: preparation, auditing techniques,
stating nonconformities, documenting audits,
reporting.
Auditor competencies.
Benefits:
The participant will learn:
What are the requirements of IATF 16949:2016 for
auditors and auditing,
How to plan and manage an internal audit program,
How to conduct an audit from preparation to its
closure,
What audit documents to prepare.
Exercises:
Development of a program of system, process and
product audits.
How to conduct an audit opening and closing meeting?
How to create an audit report?
How to record an audit nonconformity in three steps?
Work in teams, presentation of results, moderated
discussion of the course of the exercise, the results
obtained and the problems encountered.
APQP-PPAP
according to
AIAG
PURPOSE OF THE TRAINING:
Presentation of the context of requirements for project management
and approval of products and processes for serial production in the
quality management system according to ISO 9001 and IATF 16949.
Presentation of advanced management of product implementation
projects for production in an automotive industry company according to
the requirements of the APQP (Advanced Product Quality Planning)
manual.
Presentation of the principles of cooperation with customers and
suppliers in the field of approving deliveries according to the PPAP
(Production Part Approval Process) manual.
Training program:
Basic principles of the quality management system in the
automotive industry - sources of requirements, discussion:
the requirement of ISO 9001, IATF 16949, key quality
methods, the so-called core tools, specific customer
requirements, so-called CSR (Customer Specific
Requirements), Quality management system requirements in
accordance with ISO 9001 and IATF 16949 regarding design
and development,
Assumptions of the Advanced Product Quality Planning
(APQP) methodology
Discussion of the individual stages of APQP and the project
simulation as practical exercises during the training:
project planning,
product design,
process design,
product and process validation,
production and feedback,
Characteristics of the basic issues related to the individual
stages of APQP, in particular:
special characteristics
Flow chart - FMEA - Control Plan
work instructions
Benchmarking
Error proofing
DFM/DFA
QFD
DoE
APQP checklists
PPAP - discussion of the most important issues:
when to submit the PPAP to the client,
what are the levels of PPAP submission,
PPAP submission levels vs. required documents,
PPAP approval levels,
how long should the completed PPAP be archived,
what are the most common errors in using PPAP.
Benefits:
During the training, the participant will learn:
efficient project management according to the APQP
methodology in accordance with individual stages,
properly identify customer needs and requirements when
implementing new projects,
prepare documentation necessary for product approval by
the client - PPAP,
prepare for certification, recertification, control and
customer audits in the automotive industry,
what techniques and tools are required,
what are the responsibilities of individual participants in the
project and the principles of group work (interdisciplinary
teams),
what documents, reports, analyzes are typically required in
a PPAP package for clients,
what are the rules for approving parts according to the PPAP
methodology.
Who shall participate in this training:
Persons leading new product implementation projects.
Quality engineers, quality specialists, employees of the
quality department,
department owners/owners of key processes related to the
implementation of new products for serial production,
constructors, technologists,
internal auditors, supplier auditors (first and second party).
Methodology:
The training is an introduction to the methodology itself. In the
case of APQP, it is actually performed as a workshop as
participants work on their own project. The workshop takes the
form of teamwork. Finally, a joint review of the results of tasks
performed by individual teams is carried out.
Training duration: 2 days x 7 hours
FMEA
according to
AIAG-VDA
PURPOSE OF THE TRAINING:
Obtaining the ability to perform FMEA analyzes according to reference
manual AIAG & VDA 1st Edition 2019.
Gaining knowledge about the basic principles of the organization
of the 7 steps of the FMEA execution process.
Training program:
Introduction to the new approach to risk analysis
Purpose and scope of the FMEA
Roles and members of the team
5T – intention, team, time, tasks, tool
DFMEA / PFMEA analysis according to 7 steps
planning and preparation (“5T” rule)
structure analysis
function analysis
failure analysis
risk analysis
optimization (risk reduction)
documenting the results
Documentation of the analysis in a graphical form
(Structure Tree, Function Tree, Failure Tree, location of
actions - prevention, detection - in the fault tree).
Tools supporting the analysis of structure, functions
and defects: diagram B, diagram P.
FMEA documentation: graphical presentation and FMEA
report views for the software.
Discussion of the evaluation table related to action
priority AP
Input data to the Control Plan
Methodology:
The training is an introduction to the methodology itself.
However, it is conducted as workshop in fact because the
participants are working during whole training on their
own FMEA. Workshop is in the form of teamwork – with the
scope agreed with the group. To sum up the results joint
review of the results of tasks performed by individual
teams is conducted.
Benefits:
The participant will learn:
What are the recommendations of the AIAG & VDA
guideline in relation to the seven-steps
implementation of the FMEA process.
What are the expected resources for the
implementation of the FMEA, for which, according to
the AIAG&VDA guidelines, the management is
responsible.
How the PFMEA analysis is related to the issue of costs
of quality (COQ - Costs of Quality, COPQ - Costs of
Poor Quality).
How to use the tables supporting the estimation of
Severity, Occurrence, Detection indicators.
How to make decisions about risk assessment
(acceptance) and prioritization of preventive actions.
How other tools can support the optimization step
(DOE, SPC, "mistake/error proofing").
What information from PFMEA goes into control plans.
Who shall participate in this training:
Moderators and members of FMEA teams.
Persons leading projects of implementation of new
products.
Quality Engineers, Process Engineers.
Persons carrying out quality audits at suppliers and
internal auditors.
Training duration:
2 days x 7 hours
SPC-MSA
according to
AIAG
PURPOSE OF THE TRAINING:
Presentation of the statistical process control and measurement systems
analysis in the requirements of a quality management system in
accordance with ISO 9001: 2015 and IATF 16949.
Presentation of statistical process control (SPC) and measurement
systems analysis (MSA) principles both in relation to measurable
and alternative characteristics.
Analysis and interpretation of SPC and MSA results.
Training program:
Quality management system requirements in
accordance with ISO 9001:2015 and IATF 169491 for
statistical process control and measurement systems
analysis.
SPC:
Statistical quality tools - IS0/TR 10017 standard.
Basic statistical analysis of data (statistical
description of variability).
Sources of variation
Random and systematic causes of variability, the
concept of a stable (under control) and unstable (out
of control) process.
Statistical description of variability - determination
and interpretation of descriptive parameters (mean,
median, range, standard deviation, skewness, kurtosis,
etc.), histogram construction (selection of the number
of intervals), data distribution.
Calculation and interpretation of process capability
indicators (Cp, Cpk, Pp, Ppk).
Shewhart process control charts.
General principles of Shewhart's control charts (three-
sigma card, methods of card construction, adapting
the card to the process).
Construction of Shewart's control charts for
measurable characteristics - mean value and range
chart, mean value and standard deviation chart,
median and range chart, single observation chart and
moving range).
Calculation of process capability indicators Cp, Cpk
based on control charts for measurable features.
Control cards for attribute characteristics: fraction of
non-compliant units p, number of non-compliant units,
e.g. c-card, u-card.
Examples, exercises.
Training program:
MSA:
Measurement, measurement error/uncertainty,
measurement system, measurement process.
Variation for a measurement process from instrument
(EV), from operator (AV), from process i.e. part-to-part
(PV), total variation (TV).
Explanation of terms: precision, accuracy, resolution.
Capability of measurement systems according to
procedure 1, determination and interpretation of Cg,
Cgk coefficients.
Methods of assessing the measurement system with
the influence of the operator and the instrument -
procedure 2: the range method, the average range
method ARM, analysis of variance (ANOVA).
Methods of evaluating the measurement system
without the influence of the operator - procedure 3.
Assessment of the capability of measurement systems
in case of an alternative characteristics: Signal
detection method, Cross Table Method: operator-to-
operator, operator-to-refference - determination and
interpretation of Cohen's kappa coefficient.
Examples, exercises.
Benefits:
During the training, the participant will learn:
What are the requirements of the quality management
system in relation to SPC and MSA methods.
What are the benefits of using SPC and MSA for
organizations.
How statistical analysis of process data is performed.
How to "prepare" for the use of control and
measurement devices - what is the uncertainty of
measurements in MSA.
Practical use of SPC and MSA tools - selection of
appropriate tools, principles of determination and
interpretation.
Core tools - an
overview for
internal auditors
according to
AIAG
PURPOSE OF THE TRAINING:
Review of the requirements of AIAG reference manuals: APQP,
FMEA, SPC, MSA, PPAP in the context of effective audits in the
automotive industry.
Training program:
Advanced Product Quality Planning (APQP):
that are the project phases,
documentation of requirements in individual phases of
the project,
requirements for the control plan,
linking the process flow diagram, FMEA and Control
Plan - consistency of documents and the most
important mistakes.
Failure Mode and Effects Analysis (FMEA):
FMEA for product (DFMEA) and process (PFMEA) -
differences and interactions,
formulation of functions, requirements, defects, causes
and effects of defects, identification of control
measures in the production process, distinction
between detection and prevention,
identification of special characteristics in PFMEA,
discussion of Severity, Occurrence, Detection and RPN -
Risk Priority Number,
improvement actions and risk assessment strategies:
RPN, SOD, SO, SD.
Statistical Process Control (SPC):
basic assumptions of Statistical Process Control of
Production (SPC),
basic statistical concepts - capability, stability,
average, standard deviation,
process capability indicators Cp, Cpk, Pp, Ppk,
interpretation of process capability indicators Cp, Cpk,
Pp, Ppk.
Measurement System Analysis (MSA):
guidelines for numerical and attribute analysis - basic
requirements,
%GRR as a tool determining the correct functioning of
the numerical control system,
Kappa as a tool determining the correct functioning of
the attribute control system,
Production Part Approval Process (PPAP):
overview of required documents,
customer evaluation status,
when to submit PPAP,
PPAP submission levels.
Benefits:
The participant will learn:
What core tools elements according to the
requirements of AIAG reference manuals: APQP, FMEA,
SPC, MSA, PPAP should be implemented by the audited
organization.
How to confirm compliance in the process
documentation for the FCh (process flow diagram) -
FMEA - Control Plan.
What are the most common mistakes in using APQP,
FMEA, SPC, MSA, PPAP.
What to pay special attention to when auditing core
tools.
How to interpret the presented audit evidence, such as
MSA indicators or SPC control charts.
Recipients:
IATF 16949 internal auditors,
supplier auditors,
quality department employees,
people who want to refresh themselves with basic
knowledge about core tools.
Training duration:
2 days x 7 hours
VDA 6.3
process auditor
PURPOSE OF THE TRAINING:
Getting competences in conducting process audits based on the
requirements of the VDA 6.3 manual, including:
Audit planning
Conducting supplier potential analysis for selecting new suppliers;
Carrying out supplier audits or internal process audits
Discussion of changes to the VDA 6.3 v4 manual compared to version 3
from 2016.
Familiarizing participants from companies audited by clients
with the VDA 6.3 audit principles in order to optimally prepare for
and participate in audits.
Training program:
Review of requirements in an automotive
manufacturing company - with particular emphasis on
the most important processes for auditing
General principles/recommendations for auditing
resulting from the ISO 19011 standard
Good practices and key documents and situations
important for conducting a process audit
Process Approach - principles and considerations
when planning and implementing the audit
Types of audits and their similarities and differences
(1st party, processes, QMS, product)
VDA 6.3 audit planning:
with a new supplier - based on the Potential
Analysis (P1)
full process audit (P2-P7)
Audit implementation:
asking questions using the Question Catalogue
use of company documents in a specific industry of
the audited company
evidence collection (ISO 19011)
preparing records and asking questions in case of
ambiguous situations and doubts
Response ratings – for Potential Analysis and P2-P7.
Questions of particular importance. Demotion rules.
Audit report
Post-audit activities and continuous improvement.
Discussion of changes to the VDA 6.3 v4 manual
compared to version 3 from 2016
Exercises:
Planning the audit taking into account the Process
Approach
Preparing a list of questions for a process audit taking
into account the Process Approach
Sample interpretations of advice from the Question
Catalog - group exercises moderated by the trainer.
Audit simulation based on group exercises with scenes
simulating the responses of the audited party.
Discussion of the results of training audits -
Assessment of audited areas. Overall assessment of
the audit. Specific assessment deviations. Principles
of assessment according to VDA 6.3.
Benefits for the organization:
Training of auditors who can plan and implement
audits of first- and second-party processes (self-
audits / internal and supplier audits)
Enabling professional supervision over suppliers using
process audits - selectionand approval of suppliers
Preparing the company for audits according to the
requirements of German clients from the VDA zone
according to VDA 6.3
Preparing the company for customer audits
Recipients:
Candidates for internal or supplier process auditors in
a production company;
Employees of companies producing parts for the
automotive market in accordance with IATF 16949
requirements, cooperating with German clients
Quality Department employees;
Training duration:
3 days x 7 hours
ISO/IEC
17025:2017
Awareness
training
PURPOSE OF THE TRAINING:
Familiarization with the requirements for laboratories according to
ISO/IEC 17025:2017 to enable demonstrating that the laboratory is
competent and can generate valid results.
Presentation of system elements that define the substantive activity
of laboratories, as well as management, administration and
technical activity.
Training program:
General and structural requirements for the
Management System.
Resource requirements:
Equipment.
Staff competence.
Objects and environmental conditions.
Access to equipment, calibration and ability to obtain
correct results.
Traceability to SI standards/other appropriate
references.
Measurements of length and angle, shape and
position deviations, complex tolerances.
The study of attribute features.
Process requirements:
Overview of inquiries, offers and contracts.
Selection, verification and validation of methods
appropriate for laboratory activities.
Sampling and handling of objects.
Quality Assurance of Results - Assessment of
Uncertainty.
Reporting results, requirements for test reports.
Supervision of data and information.
Requirements of the Management System option A:
Documentation management for ISO/IEC 17025:2017:
Policies and objectives; procedures, specifications;
work instructions; Forms and templates, other
technical documents.
Actions against risk (threats and opportunities).
Links between ISO 17025 and ISO 9001:2015
Management System Requirements option B.
Benefits for the organization:
Understanding the requirements of ISO/IEC 17025:2017.
Ensuring the competence of the laboratory and the
generation of valid results.
Reducing the cost of poor quality by getting reliable
results.
Optimization of test and measurement methods.
Who shall participate in this training:
Laboratory management.
Employees of research and measurement laboratories.
People who design a laboratory management system
and aim to confirm its compliance with ISO/IEC
17025:2017.
Internal auditors, supplier auditors (first and second
party).
Training duration:
2 day x 7 training hours
ISO 9001:2015
requirements for
quality
management
system
PURPOSE OF THE TRAINING:
Getting acquainted with the requirements for the Quality
Management System based on ISO 9001:2015 standard.
Training program:
What is High Level Structure?
How to work with process approach?
What is “risk based thinking”?
PDCA cyckle in ISO 9001.
Quality management principles in ISO 9001.
The requirements of the ISO 9001:2015 standard.
Benefits:
The participant will learn:
What are the requirements of ISO 9001,
How to interpret selected points of the standard,
What to expect during the audit.
Recipients:
owners of the quality management system processes,
employees of the quality department,
quality specialists,
top management.
Training duration:
1 day x 7 hours
See how
QualityWise®
can help you
more:
AUDITING
Do you need an experienced auditor who will confirm
the compliance of your quality management system?
We will do for you:
·internal audits according to ISO 9001 and IATF 16949,
·supplier audits according to ISO 9001 and IATF 16949,
·VDA 6.3 audits,
·ISO 9001 and IATF 16949 certification readiness audits before 3rd
party audit.
CONSULTING
Implementing, maintaining and improving quality management
systems according to ISO 9001 and IATF 16949.
In addition to the implementation of the quality management
system, QualityWise specialize in:
•internal audit program management,
•process mapping and monitoring,
•supplier sourcing/ evaluation/ development.
Interested in
online
courses
for self-
learning?
VISIT QUALITYWISE®
ACADEMY HERE.
Why choose ONLINE COURSES?
1. Flexibility
Choose when you want to learn and how much time you want to commit to it.
2. Convenience
Learn at your own pace, from anywhere with an internet connection.
3. Technology
Interactive and engaging online courses with videos, workbooks and virtual
meetings.
4. Materials
Video lessons are available for 365 days after purchase. However, you may
extend your access to the course.
5. Certificate
Build skills through online courses and get a certificate after you finish a
course.
6. Active Community
Community is gathered in a private group for topics discussion and support.
7. Satisfaction guarantee
You have 14 days to return a course free of charge.
Be invited to
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ISO 9001 & IATF 16949
QualityWise Group
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exchange your knowledge
share your experience
raise questions on quality issues
take part in virtual events.
Visit www.qualitywise.pl for the complete details.
For inquiries or concerns regarding quality
management please e-mail:
agata.lewkowska@qualitywise.pl
or call: +48 603 880 578.
THANK YOU, AND WE LOOK
FORWARD TO WORKING WITH
YOU.
