1 2amn.

PAGE NO

ROGESS REPORT-01
Tehic DAussion
tomparaline study
on- PHyment
Cu depie u t ds againit
eplhonuheexence ls
ustamers nole tha
h
o5luom dnde
e-mymeuit
LC0sh punchase Vs dletuiled 1eseauh u

we taue dene_LA paymuel DLLrding

ash
e-paymneata u e thusugh quusiinnois
o iustousers Delueuue

Need e dhe Skudy

do_knau ahaut
þaysask
the dileuent shinions eunands e-
AUud Ldhbayment

ohicshclueled ae:
4ntedudtion fdhe Tobic lgmmpany Dackgsun
Ltenaluue Reuteuw; hiectie e
study; Ratisnale
késeanch Aethadelsqyj Dala ucslleclion
study £htexhre-
Analysus i Dta "nalyss
Toels kax Dala lumitation sud
-datin; hhdihgs Zuggesluons ;
Lonclusion ; ReleuenesL

Lteratuxe Reuieus colleted ro

4Ctexalune Keuieuss has hae
 E O20

201.
dhe yea 1940 do yeo

Diuuou work
.Yausiea Khone

DalaCalletuou
Dala dnalysu aud IntexpAeataliou
2. Palak Banche
Thtodudien dhe Tohi
Ltexalune Reuieu

3 Manasui Shaumma

0bectwe e Akudy
TlelDala nalys
ahanu Padida

uCompany ackauaund
Rational_Skudy

5Khushi sdanki

Endings
uggLhans
Lrihitatien f Akudy
and Heleueuse is done by
nd bh cotclusion
 03
GOLD
PAGE NIO
DATE:JO20

etth a thy hauing all 5 Mebors.

hiecHives Land Relevace o sudy

The man ahjectiiue thestudy is Jo
makepesple ouaesbout uckanging.
Lastomex hohauouw UOh_paumenT
 OATE 20

PROGESS EPORT-02.
Resnac Memsds
h e ludy u ExpIoalap n matwre. Thi ud
udy
psenls an 9xheumertainvesugalisn n nb-
-0tantactors inlaencaing butun _e-bayneut
Systema

Samnaling lechnique
he method skampling hu Lstudy us
HAndom Ep_data Ahsuld ba csl.etedthaug the
Ael- deugned quationnane The sizeof uueapondenf is 10
Data Lllec~onn
Quosiionaaike ulUAed Je Lollect_pruma_dala Each
ute uh the qulstionnaue has oleuelshed de addnes
spnailit cbectie

Dala analysiu Qnd unteabhetalia

hequnalisnnalke ttthith tut had fom do analysis the
wustomeks e s _ 0 1 the basua uaxtj _made
oesos
0Aes vehort e uhdiuicual_skudeuts
he praject work done equaly with a_pexentage
0 eaclo.
 FROGES5KEPORT-03
Kport work done by a indiiduat
ASHICA KHoRE
Data Collected tom ash douhe through qayla lans
a n d alko dome de endaiy gorie are use ikephaia

l
he analysis of_data also allatea that Zpoment Cash
be a nert-genokalion paymant tion and
l srnan asa hasie nied apeeple

2TALAk ARCAHE

inthndukion afphejei descnibes tha nord o the topic

e
to he checren qnd dhe pkoslnt i cenaia20gdkdin
he_paynkut phalexene eCash vs epayaentak

Ktetaturesewe a hen_cellestid kom seondary deures

ke axtil on 9assle,etc.pom te yeak 1914to uat
2o1t.

3MANAsVI SHARMA

Obiedtiue the tudy Kso CoALunk pralexens

madhododoqy
lodakk Cash and pagmaati,a-uell -as i
used int kuow t done threugh dampling don
 n
PAGE NO
DATE:
hKugh Lslletin
cha dala and
aralying it witk
Analying wuth Tha kalp
l et data
h analsih aa the gooyle
donuort the_daka ollectes it t_otämalital
AMANVI PAILDAR
pany backquound qiuR inetnnation absut thu
histeref akh,£-painsnti
andl Dobrt/CkedLt Caxs appa^Net Banking fpA
Raignale uty toll_ahot he nord t
tke spic dua to gsouing dladon
haymank afp4-
5.KHUSHI DoLANKT
Alter the hole osay ind hat ta Cesturaer's
ake dilking baee
tosandaE-payrataiappa
he dugaosluons ahe 94un n the slucdy_and
an tho
data ketaiued altee doun chaklsome haa bat
Cadh and f-pdyrment appá haue disadvaatage and o make
ho use Lay beMee
soma
giwn Acetcing t Ke odewkoyCash has moe uggpastion are
lmitaton
11oth Concuaion and Aeexen.co isdone by all hy hawing
aa5psint
petn ie ak_ Consckunn wtau hat 2pb
ategonq tbeMTe fdura to and elekanees
area Clleclon
elekances sshouis
Oa dee
 INDEX
S.No. Particulars Page no0.

Chapter 1

01. Introduction of the Topic o1 - o5

02. Company Background

06 1 8
03. Literature Review
19 2 2
04. Objective of Study
23
05. Rationale of Study
24 2 5
Chapter 2

Research Methodology
06. 26 2 7
Data Collection
07. 28-38
Tools for Data Analysis
08. 39
Chapter 3

Data Analysis & Interpretation

09. Ho -45
10. Findings 6 47
Suggestions
11. 48
Limitation of study
12. 49-50
Conclusion
13. 51
References
52
 Date

HAPTER
01
 OL Date

NTRODUCTION.
Ln_C-haym@nt suystem is aula nar
ansacuons et paying e nd donwi3
ggodsond
lhrsugh an elikoxic mautm, uithoulhe use
checks t Cash. Jt% ako Called an elaroi
painornt ÁYstem e Onlinebaymanl
TO ystem
lhe eleeonic afpnant ystem hos qtown inthoesingly
GuerHhe last dcodes e t he qkeroing
ophead Jternot-baselhanking And
opping es tho wsrld odvances bre uuth
technnkeqy deuolopmnt, ue Con dee he ise
elecbeonipaymntsystems And paymonpoaing
deuices s Ria _incheases,inbrauey and ppkDide
kauicle,

euok Dk aecuse onkine joaymini Qnscians a

n
percentage echek andCosh hansadions_will
dackcase

Dayli s an eloshani payunt douic ault

at used. in _modonn imes paynst
madle wanet o Passibla, buimste
banks and ciaens Epaymunt a a lubse
eOn e-Comma ansacuon to include eleiioric
paymentr buyng and delling geods datues
alteradthssuak Ke_Jatehndtn the presert
Compeitine ehld i t a esianiicant
changung And
the -paument-_selata to Andigtal
bddy'
 Date
O2

ran&acioninuslung Curtenu
nancial paymenl
ot morepaitiesEpaymet
tharaex betuueen wo
hou porlicular eribilty to chonge as petu tho
Customek lilstyles, þutchasingpouuor and
changing "paelerencos n E Kasearch Pape
e f i L be "couering CustDmatpAfpkan2
ousingCask paymaku vs_Epayminl
loption ol Lashles Ikarsastion has been
&ignificantl pushed by Pxime inister Ma
NHrandsaModli os darte gouenmert Aolotms
alte denpneigaluon sfih. Value Cuskoniy o
.500 _and 1odo C6L o_Cos cikculltion
The demoneigaion osulid in unorece.dentid qansth
in digtals paymernl

an
any riuato elaclo companiee oncdJndian

gouQsnpnt iuch as aytn Lreackarge and lobikuk

had heen agqkossiual pusking deueral diqtal
paynent abplitations includung Tle daclkaar
nent app, te UPL appandhe Natonal
hment Conpotaton Indlia. LNPCI)_deuelsped
Bhasat intorfdea Jer Monay (BHIM)pp

ital rarsers _usinns apbs has beought behaioutale

Chames and hilpesl ho adapton digtal
payntJhis has nasultaol i theeae
Iansp mDnes in kustal AreasSkih_Was
het "taukod eaitiess earlierby la digital Oddy'
 05 Date

payman thod.Nod mans inuosLoks

'eont t inuest in digitaldaymant mathod2
industries uhih na athalti døunatio
becaseodope o iemend.ous enhansion in.
Sndia.
are
hwre ake e yacilitatBrs uih
number
laading to groui f digital paynnt and
irantihon hom Cask etonomy o s Cosk
eonDmy Thase ailitatorinude pentaion
inteknt Connduty on mari phones, non
banking inanialintior failitating digital
nanual
paymLit- One Touch paunient, sse
tehnologsd a t e Ond ouk. by gouennle
tlhnolog
eithor bgiuing incediues o tänbrealcs
ha al Jaclors as heating psiiue atmeiphora
edigilal pa-ynont in Indio Thore
e 9hout
ar ouwral dgial paymat modas in dhdia.
Thase_ariIBC Decasber 2oii, Vol. 22, No.3-
3-Olne hnble LWallolk Thay a used via
Aoehara2 by htunet_a n d thssuGh edmartShone
abplications,Mona4 Can be sdtbrud On the app via
horharge by dobit Ckedt Cards onat barking.
o Date

Ihe diaital savaltion i takingha world hy

lhomand ho oth aroa hakuitnesed iuch
uch
motamerlbkasia asPayment andBlmnt dyted
s0sultng in_a mykiad o_digital oplions t
Commonmanman. Consumassno have u
Lange ehtions o chooae om kan doleting
apayaent baethodto Compleio a hansaion.
hey mako his ololeartion based on the value
tho atiibut o a payment mthod in a
LOLLoun tualiDn aseach payngnt msde has
Ms Own se and_jouspoae in 92dia, Jike in
many parl taa l e l , Cash is he wet
estaiikgd And. idoly Jed oaymnt_inslumen
esta
, houweueareakuing that non Cask
paymarti, especial ese using eletranic u
dgikal_hodes a r kapidly Uincheasing
 Date
05

AnAn pproach...
easy o u e and sioree
Lashi d all porvasiue,
Ond eersgheat Convenience The challenge i n
asesing t pk0gkes o a COunby
Cosh t digitizaltibn asises om
that, gie the anonymitiy e Cash
ransacionsik s ver Aickt to establish
the ezat Vslum e Hansau0 Conductod
CoshCash And chnstqunly that_Value
ueh Bansaions

Nowuithstanding this, pabet itulies the

peula use indicats_Ouak tha weekd
hick Wenales deneti tho use o Cash _ano
Kich _ake Consicleked a8 a prDy
Cash
Cashpayznorta hre is no a&urate
measusku Cash pagmorli
Hodene the Cash stidl_wthdrauks m
ATMs inv-cased Ou tha_past 5 Yeas
Gndia i ne only o China in lokis
Caah. uithdrauls pm ATMs MoxoouO the
phentage C a s withokauls o GDP
has bech_constant in Yndia. af ahsund 17
.
 Date

blackout o the commuu auon

shutdaun
neluork_Theuelare, ceibml banks Land gouxn
the shlesent
meuHeuneneasngly duiung
Us Fedlenal Kne
The
QLaillahilit,
has pxovided_ghidelines lox he worilrudty o_
cash sLxuces and the Suecush goubuument
LConceuned the COnsequéhces
ahaut
Lash and uus considerungs Jo a
abandanung
l a u equuu all baunks le handl uash

Credit Card.
chedi casd_u o bayment card imue t e
&eXA candholders) do'enahle dhe eardholder
de pay_ Mexwhant fa gosdsAnd seruices
bassd n the cardhaldlex's accuned deht
pay them
Lie pxomise te the cad issuer dto pa
h edhedmauit plus dhether agaetd chauges).
The CaKd usse sually_a bank Ckedit cárd)
union) xeatos aMevslung account and gkait
a line Hedit to dhe ucarcholden, fram_which
the con2holder ucan torrou money fer payment
te a mexchant as a cash aelvande.hete ae
tuo xedlit tand gnoups: tonume CHeditcands
CLnd huuness e d i cand Mot Lcards a e
blostus,, but usome_ane metal uads(stainles
Oddy'
 Date

steel gold, pallaolium , itanium), and a Jeus

genatone- -encusted metalcards.

AAegulan nedid ucand i Ldilnent pwm a

thangeCard whuch_uequ'nee he halance
tehetpaid uh ull iach muth at
the end ach. statement cycle n vankast,
Wkedii utard uallous theonsuners de build a
LAntinug balance o alebt, subjbct_to intenest
tung ckaxged A inedit_ucad dillns uom a
change dnd alse a n dhat a Meclit_Caud
styaiallyinuelued a thud-pari entiy that
payA
bayd aund i Heimbursed bthe buyen,
the A l e
whexeasA chage casd Aimblyolejen u
payment
ymen

by dha huyer rtil_a latindate.

tCsedi ucnkd alse dills oma debit caxd,

which Lan be Wsed Jike cuwehency by dhe aunu
dhecard.

n 2018, dhe wx L.12 bllion cedi caxds in

cixealLon un the U.S., and 12 Ladults had
t Jeast one taxd.

Oddy'
 01 Date

EPayMENT Hpps.
Phonele..
honele US n ndian digital payments and n
ialtechnslogy csmpary hedguatered in
Bengaluu Kaunatuka Sndia PhonePe uas
surdledin Decenmhux 2015, b Same Migams
Rahul Chai and Buzn_bngineo The Phonee
ahbaaed on the United ymerita Jatexone_(Ue)
wwrt uine in dugust 2016 4 u swned hy
klpkat a Absioliany halmaxL.
The PhonePe aph u auadable in 1 dndian_ lungu-
-AgesUaing usex Phonep, uulrs Can sLnd and
Aeceine mohey, change mehile , DTH, dnt cacds,
mauke wiliy baymenlk,pay alT sheh3 ,nt nueAt
n daz sauing unds iouid Funds , buy unuu
-Hce muttialJunds gold, andilu n
addition_PhonePe also allouus uses do bosk dhe
Ala uids, pay o Redhus dickelh, bosk Ylighti and
hotels on aibihe thuaugh dhe Switeh plathotm

RhonePeus Aceehted aS a payment euen at

0w 2.5 AASHe ne mexchat out leti LauKOA
15, H00teuuns and wllages. The abh GALd
Oddy'
 1o Date

10 CHOte u&H mank un Tune 2018 und albo woned

2019. 4t ww
500 wx0Ye ansactians un Docembot
usws with
-enTty_has ouUA 35 CHLe Uuegiatered
QuH 15 wkaue monthly actuue u s A s

PhonePe litensod by dhe Rexowe Bank o Jndia he

Lissuance and hoatuom o a Semi cleaad Buepaid
Paymet syateM uth utheisolto Muma
1s2014dated 22 ugust 2014

Foundle Samee MgamLo-Faundeu 0 CEO)

Rahul ChaxiCo-Founde £Q CTO)
Bungn Engineax (co-Faundex EL CRO)

HeadquasTeHA BengaluwK, Kauunataka , ndia

1Seuice 2gttal paymet Mohile aymentTs

faymunt_syAtm
Suhaidtaues Soluy Tech Seluliaus Rt. Ltd.

URL phonehe.com

Usexs 3 5 wHOe

Resenue 690 CHLe(US$91million)

EY2020-21)
 11
-Date-

Foytm
Paytm [a paial ahbuevatien le "pay dhxog
mabile) u an Andian multinatiionalJunancidl
cechmslgy ompanyseh speuializing unU digital
ument AYSTeM ,e-Lemmerce and inanial
tuansacuons and baymentsto vaisus merchai
Cund inanial inatitutisns
ds dhe
uonapany Laza) m than 2 cuGue
mexchats acuoAs hdia ue dhei QR code
AyatenaTe Ccceht payments disectls into þaymat
the
bank uoLLawitdtsgHOSS nexchandié Value in
EY2020-21 aGASall
platfoums ua u
00,000 Uoue (Us$52 billiom). In
buand value uas estimated to he 2020, Peytms
t US $G.3 billbn,
making oneGthe Tob 10 most valued
buandxun Sndia

8uunexs yay Shekhan Shaxma

(14,61/),
At dynaup (29.41/), SoltBank isien
Funel (19.63 ) ,
ibaba lpusub (118),
Bexkshie Hathauway (2.16/)
FoLndecd =dugust 2010; L yeaxs age un
New elht

Oddy
 Date.
12

jpeglePay umerly Android tau

uosgle as (atylzed as G Pay online paymut
a dlgltal_uallet platlorm and
system udeuelopedby lyoogle t opoueA un-ahb
and un-pexson ontactless chases om
Online
paumenaA
mabdedeuices enahlingsws do make
atchesUs0tts
wth dndueid bhenes dahlels
in h eUnted Statis and ndia_can alse se
an

dn
ios deuice, alhet_th Jinited fundionality
aclolitiou do dhus , the Huicealse sihhi
pasKesAueh as Loubans, beauding basses, Cambus
maNeikell,
1D Cads, ca keys, euonl Hik
puhlic knsborIalioa ickels, SLoA cOxds
health AeCds ane kayalty LaMds

n 20l6 yosgle bigan a hublic dial in Siliten

Valley o a elted mobile apb called Hands
Eee n thu sYSTemA he custiome does net
nend to puesenta phone_ d4nalead
a Cutomen Announces that they, wush te
ay udth yoogle" and qiue theiu intials te the
cushieawho uexiLies_iuth a_phle kueudusly
uloacled the iyalem. he custommek's phone
will only _authoxigepruyment il gesguaphie
gR0gcyhhic
JstatuonAyalem indcalos thatut i aeau a
 13 Date

Partiuhalung &loe.

Un Aatomber 18,201fyocgle
0
daunched a baumanls
apb Sndia knourn as Tez,utiuzing dhe UniLed
Peuymms ntertace (UPI). n lugust 28,2ol8,
lyeoale Lehkanded Tez olyoagle Pa

Staatub Name yoogle Pau

Sedo -Fintech
Foundeys Suth Nauayanaun e Sumt Gtwalan

Funded - Seblemhex 1,
2015, and theu
HeNeLDed n Jauay 8, 2018
Wehalte
pay.google.cem
1 Date

Aamazen hy
AmazanPay LAn online paymeili puecesing
2oot,-
seMuice unecd by olmasanLaunched un_
base
onasau Py AAKS uses t h e ugsumeH_
mang. Lm and ocuses_on gung uses
Lthe ehuon te pay wth thei dmajaM
eleuial mexphaul wehaiteA s -
Maxch 2021, he seuuice becaue auailable
un 4uStAIa Belgiuu LypAus Denmauk, kuante
enmany, Hurgaxy 9ndia Repiubluc o dnelanal
talyJapaun, Lutembouug, Nethinlcunds hrtugal
SpoinSuneclen, Suitzerlaiid United kihgd om
and the Wnited tates

mazon Pay annaunced a paxtnership uith Woxldpay

in 2019, aleping Osllpay lieAu to enable
dmnanu Pay as a pakf the AaMmMe unteguallLo

ype o businesgSubsidiauy
Ounded - 200+

Headhuaytexs Seattle, Washington United State

URL pay. amazon.cona
Dddy'
 Dato-
15

aytal.
mexicanmultinatuonal
aylal Holdungs , Jne. Lan
on nlune
inancial technslagu uombauny oheuating cAun=
systei un dhe majort of_
paymeli
tes that isuhpart online mony nuisfers,
elecTuonicalteumatine
a n d Auues o s can
t eadiuonalpahpaa methods such as check!
Qund maney Lclews The company aheHates_as
abayme pscessoyeu ouline uenclsrs , audion
LOmaercialLNs
site and mauy otheH
which it chaxgos a e
Estublished un1998 _as Conlinity Paufal
hugh_an 1 Po_un2002-
bacame a uholly OuLneddubsidiauy eBay
laton dhat yoan, valued at $.5 bilion Sn
2015 eBay sun Paypal de ahaneholdexs.
aune PauPal bocame an unaependeut compony
aguin he combanswA Hanked_34 th MtHhe
2h21 EouuneSoo the_laxgest UnitedStates
Cnbolfos by uLvenue

FRunded. Doemhan L998;23 yeaxs agslas Conkinity-

Otahur1999j22 euxs aslas X.ot
Mauch 2000, 22 yas age (as fauyal)
Oddy'
16 - Date.

FoundeHS feter Thiel

Luke Nsack
Ma Leuchin
Ken Howe
Yu Pan
Rusel Simmons

Headquasders 2211 Moath First SAHeet San Jese

Caluornia, U.S.Laboale heod-
-quasters La Uiita Nehhaska , U.s._-
Cohexatiue wete
PHoduck -Hedit caxds, paymert SystemA
s&uhaidlaes Bxantea Auelat Homey Jenme
Pau PealMuedit. Xcem lerbdHationa
Zettle Taadexa
Webaite - Www.Puypal.com
 Date.

ET DANKING Apps. o o 0 o0 -

Online
Cnline taukung also knoun us internet bank-
ing web belnkingq honne banking us an
elektaonic payneltt syatema that erñables
Custemexs a bauik h e hancal
uinslittiosn to landuct a n g e inanual
Hansatllom thuough dhe ihankial ttua-
usu s webaite.1e omline bankingAYAtem
willl
u typitaly cennect_to _ be pat
the LAL haunking Aysteu sheatesd hy a
bank io pHsuide Cuslonneks akces de ankin.
suies in place o aadHosnal hranch
banking Qnihe banking Aignitantly &educes
dhe hauaka sherating kost Kby xeBucing
Heleunce on a hulncl mewokk _aue slers
gueato-Aenuenience to_Custonmes in inne
awng in coming do a buanch and the
Lenuthienue ef holhg dble Je pexsnm
banking dansaiods euen when buanches
ane losed. ntexnet banking pxewdes boxsohalL
and uepouate bankg senues fexihngealuru
Lush Laswewfh accunt baloces obtaining
sdatenaeatchésking uecet aunsariiaui,
tHanseuing mone boluueen Lacceutz ond
makingphymet.
 Date

ohmale uas a "dinect bank

"
some banks
LLalse called "neobanks"o uitual banks")
IAhexe they opuale entinely uia intexnel
bankung

INDIA
h 1998,LLIC ICICI Bauk untradured unternet
banking to is custonmexs

AUSTRALIA

n Teseumhey 1995douanke Bauk amguined by

St. yesge Bauk.StantedJio psuide cutomis
uith Cxline bausking uith the ellout
the Ct neanet bauking pagMaA

CHINA

n Januauy 205 We Bamk dhe nline Bank

ealed Tencent stanted4manth domg
onlinebamkung

nddu'
 19 Dato

IIERATURE KEVIEW..
Jndian
by the Jndian
Lhe_choice paymentmatiod
psbulation haateoactod the atterstion o
Pound
phactitioners
hana edchelass And
lany
e grldl, masket loaders haus bean
hckeasingy bnbwngLowars making he pa
Cxfptienë asCoKvenient asOMible
CAusloek

On the phoviously doneadues On

payalnl in Zndia are

Key S C2017) sauie that Ae curtont ltoat

E-baument_accebtanca and epariclo
among9H0ans hia aly has aduancaclL
ooulg or it kas pkaliclejnfstemation_On the
Cused iida dtai o e-paymint acaptanu
paricularly amon _ans

appadityalMukhopadhyoy C2016) studied Cash kas

paymentn ndlia , He duuolepel a heosalical model
payneit_dausions mada by conßumers ah lollors.
He pundhat the conveniehce Cashles
transaclians weighlael aganst the" temptatian t
euade laxes
 Date
2o

altuclielt
De. Navpreet ingh Sinlhu (2o13)delactad bank
pekcoplian and atcepLabilty o
estomas abaut elelric banking
Mandechkau.l2o11) attempotesb unueil the poruphon
held by Cand uses and mamber eslabllshments
owandplasic oney in Jadia

Fatanah, A Yulandari and fw hdibewo C2o11)keuwew

payent dystem in Ecomerce and kighlght
he elcohe el fe_e-payment yten, and the
methsdelsqy used yseazckers so as ó idartily
aeaxch qaps_and kecomnend ot hlurt_ltudie

AT-Lahaml2002 kund hat there was considerable

interstin bhe ddualopmint_e elatkonic monay
dchenes in tecont years.ealso daidhat
Elethonic money Coulel becerna an impertant
Yom Curken n the flure
Jain, RM (2006)erbhexed the view hat elhctonic
paymnt_uill se able o ckeck black mory.
kloe, Eligahctk. C200b) heund that timtlactors
kignilicantiy detorminete use medic. of ekckarme
Linayment systens. hey akso und damarapkic
Icharaltersicsecalmsket.
matket

Oddy
 21 Date

KadhakriaskovnC1996) founad. hat te dobit cords hane

wde accep tability than Crodit coards beause o
asutonce pamonti o rotailers and lask A
some rans'action charaes
.
Werthinglon (1995) exprened te vie hat ke Caskles
odociekyin kichclunsy and expenáiwe t handle
Coins and nola are keplaced b eliient elethoni
palymord initiatedby Vakisus kspes"e_plostic Cards
g0d
g9ed pkespest er tho ienty Jist_cortiy
Georg. Ci995)daund. that VTsA and Mastar Card
play_amajei Lsla in inloenaional Ppaymnt
annk
Syste

Natazrajan and Manskak. (L943)examined.e sater

inluuanuingusage o Chedit Cards iuod by a bank
nndia.Lhoy lound tat dex , age, educaional
qualilication Carel keldors has no kalatiorskip with
iligaon "Cradit_Condshay alko fosnd that
Ocubalony incoms, empleymentdlatas
nt s heuse,
mode e qotting Canel has rolationskip ith uilzaion
Lhedt Cands

R.B.,etal.C1agk) Jeurd that thare was a dlkong

pshiue CgAkolation btuoen intomeeducction, wealth
wrban Vakiablo and middle Oge and dopendent va~iabla-
Chedit Cakd use
nddd
23 Date

OBTECTIVES OF
THE STUD.
The shicotae o
Atudy Jua aweptauce alecteeuMe
Dundut udore
J

lo Gtudy actors aeohig wte y

pomant
uAuge

o exaine sho wwpa.c_a

ofdogtaair.
Jaiahle
elecHMc_
aeatiug CUAtvner daptie o

Oddy
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 60 ', Date _ _

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 ror?J1 f1<1NT
RESEARCH PROJECT
ence ways .. ...
Help us to know about your opinion towar ds payment prefer

* Required

1. Name *

2. Email ID *

3. Age *

Mark only one oval.

c-) Below 18
0 Between 18-24

0 Between 24-40

0 Between 40-60

C ) Above 60

4. 1.Which payment method you prefer the most?

Mark only one oval.

Q cash

0 E-Payments App

0 Net Banking

0 Credit/Debit Cards
:>
~
) 5. 2.Which E-Payment app you prefer?

Mark only one oval.

C::) Net Banking Apps

C::) Paytm
C) Google Pay
C ) Phone pay
C::) Amazon pay
C ) PayPa l

6. 3.How often do you use the following E-payment method?

Mark only one oval.

C) Never
C ) Daily
CJ weekly
C ) Monthly

C ) Yearly

7. 4.E-payments system can be easily understood and readi

ly adopted?
Mark only one oval.

Q Agree

0 Strongly agree

~ Disagree

0 Strongly Disagree
ij,J
''\,
I\,
'\,,~ 8. 5.For what reason you generally prefer E-payments?

Mark only one oval.

~· C) It saves time
C) It is convenient

"
),
\)
C) It provides cost free benefits
C) It is safe and secure

\)
9. 6.What things do you keep in mind while using E-payment?
~
Mark only one oval.
~
c=) Available Discounts

.
J

~
c=) Premium Offers
c=) cashBack

c=) Easy payment gateway

'
f 10. 7.What is your opinion regarding E-payments that using it always leads to bad
experience?

Mark only one oval.

c=) Strongly agree

Q Agree

~ Strongly Disagree

(J Disagree
 11. a.Do you think that rural people do not have access to E-payment due to poor
internet?

Mark only one oval.

( : ) Strongly agree

C ) Agree

C) Disagree
CJ Strongly disagree

12. 9.Do you think that using E-payment will increase the chance of fraud and theft?

Mark only one oval.

0 Strongly agree

C ) Agree

C) Disagree
0 Strongly Disagree

13. 10.What kind of obstacles are faced while using E-payments?

Mark only one oval.

0 Not secure

0 Non availability of merchant

0 Time consuming

0 Problem due to bank server

14. 11.How will you rate E-payments service?

Mark only one oval.

c=) Highly satisfied

C) Satisfied
0 Neutral

C) Unsatisfied
C) Highly Unsatisfied

15. 12.What according to you is the biggest disadvantage of cash payments?

This content is neither created nor endorsed by Google.

Forms
~
I
12.What according to you is the biggest disadvantage of cash payments?

~ Money change
Keeping track of expenses
~ With cash , you 're entirely out of luck-there's no way to get it .back if you lose it.
Availability
~ No
,y

\j I don't know for wh ich thing my money goes

Theft and lost of money

v-
~ If the volume of transactions increase than the government would be pressurised to print more currency.

Non availabitiy of much cash with the shopkeepers make the situation uneasy to get the remaining amount.
Inconvenient
There are no records for cash payments where online payment has records
Cash handling and counting

'1-
We didn't have change on ti me
¥ Small amount of payment not available while giving change .

money is not availabl e all the time

Disadvantage of cash is you can lose it

~ -

-L·•
Some time money problems
CARRYING CASH MAKES YOU A TARGET FOR THIEVES
When there is unavailability of cash. As everyone carries mobile. So it's an easy way. It prevents from fraud also.
It is time consuming and cash can be lost from pocket
Theft of money
Cash can be stolen and it is difficult to carry it.

L~ We cannot carry 20000-40000rs and above cash with us easily. E-payrnents made the work easier and

~ ~~~ ahv:~:~~a:~:~yo~i~:ft
~
j
~etwork issues etc

l
1
! Yes
Mostly slips from pocket

With cash , you're entirely out of luck-there's no way to get it back if you lose it.
I~ Not secure and complicated

I Ca sh replacement
I~ -
· ~ I am fine thanku

I--Alt Have to carry cash

Li ving in th e 21st century and making payments with ca sh makes it look clunky.

1--1)
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Sever issue

\) ;t is unsecure
Theft
'J To carry it
They take space in pockets and they are not easy to carry and have high risk of getting stolen.
Carrying cash
At many times , it may be unsafe & insecure.
Heandaling probably
Sometimes we lost cash due to theft.
Carrying cash is Target to thieves
Withdraw money and always keep wallet with us
Not easy to handle huge amount (risky)

Not secure
Time taking process .. Some time
Problem of change
Most accurate
No any technical issue
Always carry the cash
for anything.
Much time is consumed in it and consumer can even refuse or can make mistakes while paying
Need to carry it and there is more chances of theft
People do not pay tax pf that money and save it as a black money

Losing money and problem in management

You always have to carry

this made a great burdon on the RBI

Misd handling
Disadvantage of cash payment is with your cash in hand in hand

Sometimes In emergencies situation cash is not accepted .

Net issue
Lack of cash
Cash
Secutriy and unhonosty
Security
Cash bills take a lot of your wall et's space and makes it bulky.
To carry them all the time
No
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1.Which payment method you prefer the most? tl:J Copy

1 00 responses

e Cash
e E-Payments App
e Net Banking
e Credit/Debit Cards

2.Which E-Payment app you prefer? lQ Copy

- ~ - ~=Q__=-"il-__1100 responses
-~
• Net Banking Apps
e Paytm
• Google Pay
e Phone pay
e Amazon pay
• Pay Pal

•
 _:.Y:1i~___ ___ _ _ _ _ ___ ____ ____ __ o a t e - - -- -

\Q Copy
--------.1 --~3.How often do you use the following E- paymen t method?
- ~.L"-l1------ 99respons es

• Never
• Dally
• Weekly
• Monthly
e Yearly

-------<1- ---<4.E-p ayments system can be easily underst ood and readily adopted ? lb} Copy

_ _ J..{~'----ff-~100respon ses

e Agree
e Strongly agree
.. 20% 8 Disagree
e Strongly Disagree

79%
 _'1!._!:l~ __________ __________ __ oate _ _ __ _

----.:5.For what reason you generally prefer E- payments ?

lb} Copy

_\_J~__ __.5e::....•..__ _ _ 100 respons es

~'u- --JI--~ •
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It saves time
It is convenient
e It provtde11 coat free benefrts
e It Is safe and secure

·- - - - - - - - - ,6.What things do you keep in mind-: ~il~ -~~ing E-payment? lbJ Copy
6
~ - -=---..,"--#--- -
99 responses

e Available Discounts
66.7%
e Premium Offers
e Cash Back
e Easy payment gateway

->
 =ate---==--==--====
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tx,---- 1
1----'z what is your opinion regarding E-payments that using it always leads
to bad experience?
lb) Copy

·I \~ J 100 responses

' --=c...:.___-----Jj.___

e Strongly agree
t . & \ - - -~
58% e Agree
• Strongly Disagree
e Disagree

8%

,,

I .. . ·--·- . ···•-.•· - . ·-· -

-------11-_8.Do you think that rural people do not have access to E-payment due [bl Copy
--"'""'-----~ !!::..../1---<to poor internet?
1 00 responses
...'.__ _ _--JJ--_

e Strongly agree
e Agree
• Disagree
e Strongly disagree

,
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9.Do you think that using E-pa ymen t will incre

_ _ _ _ _ Date _ _ __
l
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~ ase the chan ce of fraud
and theft ? tQ Copy
100 respo nses

e Strongly agree
e Agree
• Disagree
e strongly Disagree

11 %

43%

-
, -- - - - t t - - . 10.W hat kind of obst acle s are face d while using E-pa
i,
1 ymen ts? lbl Copy
1r__ ___,=0~1t- -- 99 respo nses

e Not secure
69.7%
e Non availability of merchant
e Time consuming
e Problem due to bank server

,
 __j[L_ __ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ _ __ _
_ o ate _ _ _ __

- - -- -11.Howw ill you rate E- payments service?

tkl Co py
_ .J.
=--=i:......11--_lO Oresponses

e Highly satisfied
e Satisfied
e Neutral
e Unsatisfied
e Highly Unsatisfied
54%

-7
 _:lf}Q6_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ oate _ _ __
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•
 Date

EPaument useasiy wnelersfetd and iadily

adeptecd by tthe
h e LOMAImel_ a it does't
HLquiHe a n Bkills Toclay many vegetahle-
and u i t sllex uses Ehymet

Runal psplegonenall are udilliculty while

ainq Paymeit_du d pook untexhet.
4 t hos baon unclexstesd that mest_the
hsple hae changzd the bseplion
touarals Efayment sutemwhiih ultimately
shausdheik beunende hor he sasme
 48 Date

OUGGESTIONS..
Ewallkt Company dhould by atliat
o - 6o and
pesple age qkop setuak
aboue
dhould
paiiesinyøluadin Onlineaymani
in_etodo
Lse diaital dgnaliiresin ensu
ensuwre
lathontication arsaction

ecerdena_lbho wcakch Thona Py is mos

ther Cenrpanies_haue toprnide
sed hene, adepl
dilpntdkeme, do zhal cuaDme Can
usingheus 4pp_also

DuL
DuL pse internel, pesple euural akea
Cunnat haue accoss o paymenty o ,Lompany
houldscus On that alho
E-paynat leacs to
A man ims using
doing
ltauds aha hole buekik jpespla ausid
pnine kansacion

Pibternd da bigant
Prob lam_due t i Bank cloruek is
ausl by Customez,
keason bstacle

Oddy
 Date

LIMITATION.
uth eash_youju utirely eut 0 Jusk
tuu's no nlay o get t back i U

the uauma o tHouAQCtLBVA wcLaDe

h a n H gouamut nloald_oe 0ASumaed
to 2 u t

oNM auaibiiy Much eaph t h the

ghupkupl MakeH uituattn neay
to qet Ho WemaLning emoun.

we ConnoE coAy 20000-40000J auud abaue

cobh uth_w EanilyE paymmt madlc
e aarR aAita ouud selu.

with eoush y0ung tind gut a uck

t 9tt t t bauk

liwng the 216t Ceutuy oud Makn

payub wuth eabh maRas d t (00k

Oddy
 Date -

take &paceJM pockets auol

nat OUDA 10 Co Cud houe a usk.

getEu tolen.

s CoMAmd ond
Huth Hi

makc mistakes uuhilu p u A

paspledlo nat p ax pf ho Mey

and &aune t aAa blak Moy
MOuy.

Small CUulouut pauyuut n0E uaulalole

wuie giuugCouAh
Cash caa he Qto.lou n_odiultto

MOhg.ouar,E-paymot_alko has disadvandoe

ot ikalions 'ak i odide uka it ma
hot Lek _prepo due to aorue,
internt_Connion pblo
1 a alLo _intonuenient Jer oll age people ta
Ae t_A_a chilA bllow also unabla
use t,JEalso has dhances a Onlne
holt.

Oddy
 51 Date.

CONCLUSION...
ex all the urueyand analysis il
Can
Canbe Concludedl ancdl oid that bLth
Cash anc Anadyantagaa
andE-payrnols haue thannOwn
adksanta4e3and disaduaniagea
Cash hasbeen adloptadl om ages dD it s
ConlortoAle inpayment JAdoris oeefpda
Lho D n the athos E-baymint as msat
Conlertable genodlon

CahCannot be handle in_kuge amsunt

but dital Cask in ota aynten
amounti t_lon chane
t_ Los also _an pheher Iransauon
alsd mainfained.
oauc, adoptaion lo no ines_anok hnelogies
faach a pexaon many Khngs_an_olps cu
pariclar to expand onesel
o
aymentase the att pulure cukeny
ed.lherasoeIs 90nna be
be tt -
be
be'
Qen hlure
Orddu