SPPU - MBA Revised Curriculum 2019 CBCGS & OBE Pattern

Subject Core (SC) Courses - Semester III

Specialization: Operations & Supply Chain Management

Semester III 304 OSCM- Services Operations Management – II

3 Credits LTP: 2:1:1 Subject Core (SC) Course – Operations & Supply Chain Management

Course Outcomes: On successful completion of the course, the learner will be able to
CO# COGNITIVE ABILITIES COURSE OUTCOMES

CO304OSCM .1 REMEMBERING DEFINE the key concepts in Services Operations Management.

CO304OSCM .2 UNDERSTANDING DIFFERENRTIATE between various service strategies, service quality

dimensions, and customer relationships based on life time value.
CO304OSCM .3 APPLYING IDENTIFY the sources of value in a service supply relationship &
three factors that drive profitability for a professional service firm
CO304OSCM .4 ANALYSING CATEGORIZE a service firm according to its stage of
competitiveness.
CO304OSCM .5 EVALUATING MODIFY the Service strategies of an organization for achieving the
strategic service vision.
CO304OSCM .6 CREATING SOLVE the relevant numerical in the scope of the subject.

1. Service Strategy: Strategic Service Vision, Competitive Environment of Services, Competitive Service Strategies.
Overall Cost Leadership, Differentiation & Focus approaches. Winning Customers in the Marketplace - Qualifiers, Service
Winners & Service Losers. The Competitive Role of Information in Services. Creation of Barriers to Entry, Revenue
Generation, Database Asset, Productivity Enhancement, The Virtual Value Chain, First Stage (New Processes), Second
Stage (New Knowledge), Third Stage (New Products), Fourth Stage (New Relationships) . (7+2)
2. Service Quality: Defining Service Quality, Dimensions of Service Quality, Gaps in Service Quality, Measuring
Service Quality, SERVQUAL. Quality Service by Design, Incorporation of Quality in the Service Package, Poka-Yoke (Fail-
safe), Quality Function Deployment, Walk-Through Audit, Designing a Walk-Through Audit, The Walk-Through Audit as a
Diagnostic Instrument. Cost of Quality, Unconditional Service Guarantee. Service Recovery, Approaches to Service
Recovery, Complaint Handling Policy. Overview of Numerical on Control Chart for Variables ( X-chart and R-chart), Control
Chart for Attributes (p-chart). (7+2)
3. Service Supply Relationships: Supply Chain Management, Network Model, Managing Uncertainty, Service
Supply Relationships, Customer-Supplier Duality, Service Supply Relationships Are Hubs, Not Chains, Service Capacity Is
Analogous to Inventory, Customer Supplied Inputs, Managing Service Relationships, Bidirectional Optimization,
Productive Capacity, Perishability. Professional Service Firms, Attributes of Professional Services, Operational
Characteristics, Outsourcing Services, Benefits and Risks of Outsourcing Services, Classification of Business Services,
Managerial Considerations with Service Outsourcing. (7+2)
4. Service Design Principles: Basics of Service Design , Holistic service design, service design and overall business
change, Scope and flow of service design, Value to the business, Comprehensive and integrated service design, The four
Ps, Service composition, Setting direction, policy and strategy for IT services, Optimizing design performance, Service
design goals, Balanced design , Identifying service requirement , Designing measurement methods and metrics. (7+2)
5. Customer in service industry: Buyer characteristics, buyer decision-making process (EKB model), customer
involvement in service process, customer behaviour in service settings. Relationship marketing, evolution of relationship
marketing, degree of relationship building, the importance of customer retention, enhancement of internal and external
relationship change. 7-S Framework, determining the value of customer, lifetime value of customer, customer
relationship management strategies, customer delight and customer loyalty. Case study on Axis Bank. (7+2)

Suggested Text Books:

1. Successful Service Operations Management, Metter, King–Metters, Pulliman& Walton, Thomson India
2. Services Business Management, Dr Abhay Kulkarni and Dr Sudhir Hasamnis, Himalaya Publication
3. Services Marketing Operations and Management, Vinnie J Juhari, Kirti Dutta, Oxford University Press
4. Service Management, Fitzsimmons and Fitzsimmons, Irwin/McGraw-Hill

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Suggested Reference Books:
1. Service operations management - Improving service delivery, Robert Johnston, Graham Clark, Pearson Publication
2. Services Sector Management An Indian Perspective, C. Bhattacharjee
3. Baldrige – Just What the Doctor Ordered, Quality Progress, Nelson

Semester III 305 OSCM - Logistics Management

3 Credits LTP: 2:1:1 Subject Core (SC) Course – Operations & Supply Chain Management

Course Outcomes: On successful completion of the course, the learner will be able to
CO# COGNITIVE COURSE OUTCOMES
ABILITIES
CO305OSCM.1 REMEMBERING DEFINE basic terms and concepts related to Logistics management.
CO305OSCM.2 UNDERSTANDING EXPLAIN the infrastructure of logistics, its linkage with various types of
communication modes.
CO305OSCM.3 APPLYING DESCRIBE the various dimensions of logistics management and transport,
their inter-linkages with different types of freights.
CO305OSCM.4 ANALYSING CALCULATE logistic costs and various classification methods of reducing the
cost. Involving the information technology and its impacts.
CO305OSCM.5 EVALUATING OUTLINE a typical logistic framework and services. ILLUSTRATE the linkages
with its dynamic storage system / Customer Issues, Logistic and Business
Issues in a real world context.
CO305OSCM.6 CREATING DISCUSS modern real world logistical systems using the various concepts in
the syllabus.

1. The Principles of Logistics: Definitions and Significance of Logistics. Logistical System of Services Elements of
Logistics, Distinction between Procurement Logistics, Production Logistics and Distribution Logistics, Service Level,
Logistics and Corporate Strategy, Supply Chains and Networks.( 7+2)
2. Logistics Systems: Logistical Infrastructure, Basic Terminology, Types and Functions, Transport Infrastructure and
Superstructure, Transport Routes and Transport Networks, Logistics Real Estate, Logistics Parks, and Freight Villages,
Information Infrastructure and Communication Infrastructure, Telecommunication Infrastructure, Satellite Systems and
Satellite Navigation. (8+2)
3. Transport Systems and Logistics Services: Transport Basics, Significance and Development, Modes of Transport
and Transport Technologies, Transport Value and Transport Affinity, Road Freight Transport, Rail Freight Transport, Sea
Freight Transport, Inland Waterway Transport, Air Freight Transports, Pipeline Transport. (8+2)
4. Logistics Service Providers: Carriers and Forwarders, Courier, Express Parcel and Mail Service Providers, Systems
Service Providers and Contract Logistics Providers. IT in Logistics, Communication Standards, Identification Standards,
Classification of IT in the Fields of Inventory and Warehousing. (7+2)
5. Warehousing, Handling, and Picking Systems: Warehousing, Handling, and Picking Systems, Warehousing
Basics, Storage Facilities, Static Storage Systems, Dynamic Storage Systems, Conveyors, Discontinuous Conveyors,
Continuous Conveyors, Sorters, Packages, Loading Units, and Load Carriers, Picking and Handling, Warehouse
Organization, Inventory, Stock and Provisioning Management. (5+2)

Suggested Text Books:

1. Logistics, by Harald Gleissner and J Christian Femerling
2. Lean Supply Chain and Logistics Management, by Paul Myerson
3. Supply chain logistics management, By Bowersox

Suggested Reference Books:

1. Supply Chain Logistics Management, Donald Bowersox, David Closs, M Bixby Cooper, Tata McGraw Hill.
2. Introduction to Materials Management, J.R. Tony Arnold, Stephen Chapman, Ramakrishnan, Pearson.
3. Supply Chain and Logistics Management: Concepts, Methodologies, Tools, and Applications, by Information
Resources Management Association, US.

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SPPU - MBA Revised Curriculum 2019 CBCGS & OBE Pattern
Subject Elective (SE) Courses - Semester III
Specialization: Operations & Supply Chain Management

Semester III 312 OSCM- Manufacturing Resource Planning

2 Credits LTP: 1:1:1 Subject Elective (SE) Course – Operations & Supply Chain Management

Course Outcomes: On successful completion of the course, the learner will be able to
CO# COGNITIVE COURSE OUTCOMES
ABILITIES
CO312OSCM.1 REMEMBERING DEFINE basic terms and concepts related to MRP II.
CO312OSCM.2 UNDERSTANDING DESCRIBE the integrated planning structure and functions incorporated
within MRP.
CO312OSCM.3 APPLYING ILLUSRATE the importance of MRP as a top-management planning tool
CO312OSCM.4 ANALYSING IDENTIFY the vertical and horizontal cross-functional integration within the
MRP II planning hierarchy.
CO312OSCM.5 EVALUATING EXPLAIN how what-if simulation, modeling, and analysis are used to
produce feasible plans.
CO312OSCM.6 CREATING DISCUSS how MRP supports the company’s cost, quality, and delivery
operating objectives.

1. Master Production Scheduling (MPS): Introduction to MPS, Need, objectives & functions of MPS, Role of MPS in
management- as a “Link between strategic and tactical planning”. Logical flow of materials in different manufacturing
scenarios (VAT Analysis), Planning horizons and Time periods (Buckets) of MPS, Order management in MPS, Safety and
hedges, Projected Available Balance (PAB) and Available To Promise (ATP), Time Fences & effect of changing MPS
decisions on time fences, Final Assembly Schedule (FAS). ( 5+1)
2. Material Requirements Planning (MRP-I): Introduction to MRP-I, Roles & functions of MRP-I, Independent &
Dependent Demand, Bill of Materials (BOM), Types of BOM, Numerical Problems on BOM, Lot-sizing, MRP-I as Input &
Output Process, MRP-I Spreadsheet problem, Pegging reports & where-used files. ( 5+1)
3. Capacity Management: Introduction to ‘Capacity’ and ‘Capacity management’, Capacity Expansion Strategies,
Capacity Planning levels vis-à-vis Manufacturing planning levels, Capacity measurement, Rough Cut Capacity Planning
(RCCP), Capacity Requirement Planning (CRP), Shop Calendar, Scheduling strategies- Backward & Forward scheduling,
Infinite & Finite loading, Production smoothing policies. ( 5+1)
4. Manufacturing Resource Planning (MRP-II)- (Module-I): Introduction to MRPII, Roles & functions of MRP-II,
MRP-II framework, Information flow in MRP-II, Relation of MRP-II with Demand management and Capacity management,
Manufacturing calendar. ( 5+1)
5. Manufacturing Resource Planning (MRP-II)- (Module-II): Transition from MRP-I to MRP-II, Closed loop MRP,
Comparison between MRP-I and MRP-II, Plant & supplier scheduling, Problems associated with MRP-II, Benefits and
prospects of MRP-II, Compatibility between MRP-II & Just-in-Time (JIT). ( 5+1)

Suggested Text Books:

1. Manufacturing Resource Planning System, Mr. Oliver W.Wight
2. Manufacturing Resource Planning , Mr. Khalid Shaikh,
3. Manufacturing Resource Planning System, S. M. Emberly

Suggested Reference Books:

1. Operations Management by Terry Hill, Palgrave
2. The fundamentals of Production Planning and Control by Stephen Chapman, Pearson

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Semester III 313 OSCM- Sustainable Supply Chains

2 Credits LTP: 2:0:0 Subject Elective (SE) Course – Operations & Supply Chain Management

Course Outcomes: On successful completion of the course, the learner will be able to
CO# COGNITIVE COURSE OUTCOMES
ABILITIES
CO313OSCM.1 REMEMBERING ENUMERATE the key concepts of Sustainable Supply Chains and
Sustainable Supply Chain Management.
CO313OSCM.2 UNDERSTANDING DESCRIBE and DISCUSS the role and importance of sustainability and
sustainable development in different types of supply chains.
CO313OSCM.3 APPLYING IDENTIFY and USE relevant established and emerging principles,
frameworks and theories in sustainable logistics and supply chain
management.
CO313OSCM.4 ANALYSING INTEGRATE fundamental strategies, tools and techniques to analyze and
design environmentally sustainable supply chain systems.
CO313OSCM.5 EVALUATING DETERMINE the unsustainable impact of logistics activities, both individual,
and in the wider context of the supply chain.
CO313OSCM.6 CREATING COMPILE the managerial challenges, and FORMULATE a structured solution
to these, with clear implications for relevant stakeholders.

1. Introduction: Sustainable Supply Chain Concept, Supply Chain Sustainability Management, Need, Business
imperatives. Leveraging Connections of the Consumer, Brand, and Environmental Sustainability, Overview of Green
Supply Chain, Concept of Green Logistics, Green Logistics – Rhetoric & reality, Key drivers for greening of Logistics &
Supply Chains, Benefits of Green Supply Chains. (5+1)
2. Closed Loop Supply chains: Natural resource Management, Global warming, environment legislation, Managing
reverse logistics, recycling through lease and service agreements, Supply Chain Integration in View of Secondary Raw
Materials, Sustainable supply chain products - from cradle to cradle. (5+1)
3. Environmental Costs of Logistics: Arguments for and against internalizing environmental costs of logistics, Monetary
calculation of environmental costs, Concept of Carbon Credits, Guidelines for carbon foot printing, Carbon foot printing
process, success factors in carbon foot printing, Carbon Auditing of Supply Chains, Sustainable transportation, Greening
transportation in the supply chain, Reverse channel design: Profitability VS Environmental benefits. New strategies to
improve sustainability through supplier assessment. (6+1)
4. Monitoring Performance: Measuring and Monitoring of Sustainable Supply Chain, Evaluating the impact of SC
activities on Sustainability: Economic, Environmental and Social, Visible Supply Chain - Process, Product and
Performance, Product oriented monitoring, Benefits and use of performance measurement, Problems with
measuring performance, Stages of Supply Chain Performance Measurement. (5+1)
5. Sustainable purchasing and procurement: The role of procurement in the supply chain, Drivers and barriers for
sustainable procurement, Procurement frameworks, Ecolabels, Lifecycle assessment, Comparing purchasing options.
Managing future supply chain, International Supply Chain Management and Collaboration Practices. (4+1)

Suggested Textbooks:
1. Strategy for Sustainability: A Business Manifesto by A. Werbach
2. Earth, Inc.: Using Nature’s Rules to Build Sustainable Profits, G. Unruh
3. The Ecology of Commerce: A Declaration of Sustainability by P. Hawken, Harper Paperbacks
4. Greening of Industry Networks Studies, Behnam Fahimnia Michael G.H. BellDavid A. Hensher Joseph Sarkis Editors
Green Logistics and Transportation A Sustainable Supply Chain Perspective
5. Environmental Issues in Logistics and Manufacturing Series editor Eco Production. Paulina Golinska, Poznan, Poland.

Suggested Reference Books:

1. Sustainable Logistics and Supply Chain Management: David B Grant, Alexander Trautrims and Chee Yew Wong
2. Logistics Operations, Supply Chain Management and Sustainability: Paulina Golinska
3. Sustainable Fashion Supply Chain Management: From Sourcing to Retailing, edited by Tsan-Ming Choi, T. C. Edwin
Cheng

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Semester III 314 OSCM- Business Excellence

2 Credits LTP: 2:0:0 Subject Elective (SE) Course – Operations & Supply Chain Management

Course Outcomes: On successful completion of the course, the learner will be able to
CO# COGNITIVE COURSE OUTCOMES
ABILITIES
CO314OSCM.1 REMEMBERING REPRODUCE the essential tenets of Business Excellence in organizations
with special emphasis on Operations Excellence
CO314OSCM.2 UNDERSTANDING EXPLAIN the basic principles of various models of Business Excellence.
CO314OSCM.3 APPLYING MAKE USE OF the concepts, tools and techniques of Business Excellence in
the various areas of Operations, Supply Chain and Services
CO314OSCM.4 ANALYSING ILLUSTRATE the various facets of development, implementation and
assessment of business excellence
CO314OSCM.5 EVALUATING FORMULATE a managerial perspective and DEVELOP an informed decision-
marking ability for driving Business Excellence in the various areas of
Operations, Supply Chain and Services
CO314OSCM.6 CREATING DISCUSS what makes some organizations best-in-class organizations.

1. Business Excellence: Business Excellence – Concept & Need. Fundamental concepts, European Foundation for
Quality Management (EFQM), Malcolm Baldrige National Quality (MBNQA) framework, Deming Award, Indian BE Models
such as Tata Business Excellence Model, Golden Peacock Award by the Institute of Directors(IOD), CII-EXIM Bank Award
for Business Excellence, Rajiv Gandhi National Quality Award (RGNQA), etc, Core Values and Concepts, TQM Vs Business
Excellence, Paradigm Shift. (5+1)
2. Leadership triad: Leadership, Strategy and Customers, Role of Senior Leadership and communication, Vison,
Mission and Values, Organizational Governance, Strategy - Strategy development and deployment process, Tools and
Techniques for strategy development and deployment - Hoshin Kanri, BSC, etc. Customers – Voice of Customer, current
and potential customers, Customer Satisfaction and Engagement, Product and Service Offerings. (5+1)
3. Results triad: People, Operations and Results, Results flowing from all areas of organization, Measurement,
Analysis, and Knowledge Management, Overall Performance Management. (5+1)
4. Assessment: Assessment of organizations based on BE Models and guidelines, developing assessors, Factors in
assessment, scoring bands, global scale for comparison. (5+1)
5. Comparisons and Benchmarking: Benchmarking within organization, across the BUs and sister organizations,
benchmark grid, benchmarking with competitors and global benchmarks. (5+1)

Suggested Textbooks:
1. The Business of Excellence: Building High-performance Teams and Organizations by Justin Hughes, Bloomsbury
Publishing.
2. Achieving Class A Business Excellence: An Executive's Perspective by Dennis Groves, Kevin Herbert and Jim Correll,
Wiley Publications
3. Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan, McGraw-Hill
Education
4. From Quality to Business Excellence: A Systems Approach to Management by Charles G. Cobb, ASQ PR
5. Business Excellence through Process Management by Manik Kher, VIVA BOOKS

Suggested Reference Books:

1. Achieving Business Excellence by Pravin Rajpal, Om Books International
2. Creating a Lean Culture: Tools to Sustain Lean Conversions by David Mann, CRC Press
3. Measuring Business Excellence, Routledge Advances in Management and Business Studies Book
4. EFQM, MBNQA, RGNQA Guidelines
5. 54 Tools and Techniques for Business Excellence by Michael Wash, Management Books

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Semester III 315 OSCM- Toyota Production System

2 Credits LTP: 2:0:0 Subject Elective (SE) Course – Operations & Supply Chain Management

Course Outcomes: On successful completion of the course, the learner will be able to
CO# COGNITIVE ABILITIES COURSE OUTCOMES
CO315OSCM.1 REMEMBERING DESCRIBE 14 principles of the Toyota Way.
CO315OSCM.2 UNDERSTANDING RELATE the TPS with other business situations.
CO315OSCM.3 APPLYING IMPLEMENT TPS principles to a real-life situation.
CO315OSCM.4 ANALYSING EXAMINE the application of TPS principles in a service or manufacturing
unit/ organization.
CO315OSCM.5 EVALUATING DESIGN a process for executing Improvement Initiatives at workplace.
CO315OSCM.6 CREATING BUILD an organization culture to foster continuous improvement.

1. The Toyota Way: Using Operational Excellence as a Strategic Weapon. Toyota Production System Vs Lean
Production, what does it actually mean by getting Lean, The Heart of the Toyota Production System - Eliminating Waste,
The TPS House Diagram (5+1)
2. The 14 Principles of the Toyota Way: An executive summary of the culture behind TPS, Toyota Way in action,
Long Term Philosophy, creating continuous process flow, Pull system to avoid over production. (5+1)
3. Leveling Workload (Heijunka), Getting quality right the first time, Standardization of the task, Use of Visual
Control, Use of reliable technology. (5+1)
4. Leadership: Role of Leaders in Manufacturing Philosophy, Development of Exceptional Teams, Challenging and
respecting extended networks, see yourself to understand the situation, Developing decisions with consensus. (5+1)
5. Organizational Aspects: Become a learning organization, Continuous Improvement, Using the Toyota Way to
transform organizations, Lean Manufacturing, Lean, Agile and Sustainable Manufacturing. (5+1)

Suggested Text Books:

1. The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer by Jeffrey K. Liker McGraw-
Hill

Suggested Reference Books:

1. The Toyota Kaizen Continuum: A Practical Guide to Implementing Lean by John Stewart , Taylor and Francis Group
2. The Toyota Way Field book A Practical Guide for Implementing Toyota’s 4 Ps by Jeffrey K. Liker and David Meier,
Tata McGraw-Hill Edition

Semester III 316OSCM- Operations & Service Strategy

2 Credits LTP: 2:0:0 Subject Elective (SE) Course – Operations & Supply Chain Management

Course Outcomes: On successful completion of the course, the learner will be able to
CO# COGNITIVE ABILITIES COURSE OUTCOMES
CO316OSCM.1 REMEMBERING ENUMERATE the key components of operations strategy.
CO316OSCM.2 UNDERSTANDING EXPLAIN the linkages between operations strategy and competitive
advantage as the basis of competitive position through superior product
development, cost, quality, features.
CO316OSCM.3 APPLYING ILLUSTRATE the broader context of business strategy & fit between
manufacturing and operations capabilities and the business strategy
CO316OSCM.4 ANALYSING EXAMINE the concepts of competitive leverage using manufacturing and
operations, the fit of the various elements of manufacturing and
operations, the impact of the competitive environment, and the structure
of the value chain.
CO316OSCM.5 EVALUATING DESIGN the operations and service strategy.
CO316OSCM.6 CREATING FORMULATE an operations strategy (long-term plan) and link with
operational decisions.

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1. Operations Strategy: Introduction, Relationship Between business grand strategies & the operations strategy,
Sstrategic issues in manufacturing / operations, Elements of Operations Strategy, Competing through operations.
Operation strategy in global economy, Changing nature of business, Quality, Customer service and cost challenges and
social responsibility, Current perspective-Strategic fit (5+1)
2. Methodology for Developing Operations Strategy: Value as business concept, Strategy- Formulation Process.–
Value Chain concept , Focus, core competence and distinctive capabilities, stake holders & strategy, Checking markets,
Outcome of Market debate – Linking manufacturing to Markets – strategic integration – why products sell in the
markets – Order Winners, Order Qualifiers. Lean systems-Eliminating waste.
3. Operation Strategy Implementation: Technology strategy Issues in New Product development Time to market
– strategic nature of process– Business implication of Process choice – Hybrid Process. Change management and
Sustainability Procedure – company or plant-based profiles – decisions for product reallocation – downsizing – Capacity
decisions Progression & Regression (5+1)
4. Strategic Resource Management: Importance, issues involved – organizational issues operational approaches
to improving, delivery system, controlling operations – key performance Indicators, PQCDSM (Productivity, Quality,
Cost, Delivery Time, Safety, Morale)
5. Service Strategy: Introduction, The service opportunity, Service growth- How to grow in service, Service Focus
Strategy, Design an Effective service organization, Service Supply Chain, Service Pricing, Service Innovation. (5+1)

Suggested Text Books:

1. Operations Management Theory & Practice – B. Mahadevan - Pearson
2. Operations Now by Byron Finch, TMGH
3. Operations Research – by Nita Shah, Ravi Gor, Hardik Soni- Prentice Hall India

Suggested Reference Books:

1. Operations Management by Norman Gaither, Greig Fraizer, Cengage Learning, India Ed.
2. Operations Management by Terry Hill, Palgrave

Semester III 317 OSCM- Six Sigma for Operations

2 Credits LTP: 2:0:0 Subject Elective (SE) Course – Operations & Supply Chain Management

Course Outcomes: On successful completion of the course, the learner will be able to
CO# COGNITIVE COURSE OUTCOMES
ABILITIES
CO317OSCM.1 REMEMBERING DESCRIBE the Key Concepts and Definitions associated with Quality
Management, Six Sigma and Process of Six Sigma
CO317OSCM.2 UNDERSTANDING SUMMARIZE the six-sigma philosophy along with understanding of 7 QC
Tools.
CO317OSCM.3 APPLYING PREDICT the change due to Six Sigma Implementation and Application of Six
Sigma tools in new settings
CO317OSCM.4 ANALYSING APPRECIATE use of Six Sigma for services performance improvement and
strengthening the Organizational Structures
CO317OSCM.5 EVALUATING DECIDE control chart to use for given set of data and ROSS (Return on Six
Sigma)
CO317OSCM.6 CREATING CREATING a Case for Business Models in Different Industries/Proposing a
Strategy by Studying the cases of Successful Six Sigma Implementation

1. Introduction to Lean Six Sigma: History of Quality (Key Concepts by Quality Guru- Deming, Juran, Crosby,
Ishikawa, Taguchi etc.), History of Continuous Improvement, Evolution of Six Sigma, Defining Six Sigma – philosophy and
objectives, Six Sigma Principles and Focus Area, Value of Six Sigma. DMAIC Process
2. DEFINE and MEASURE PHASE: DEFINE - Six Sigma Project Identification, Selection and Definition, Project Charter
and Monitoring, Process characteristics and analysis, Process Mapping: SIPOC- Suppliers – Inputs – Process – Outputs –
Customers. MEASURE - Data Collection and Summarization, Measurement systems: Fundamentals, Accuracy, Precision,
Discrimination, R&R Studies, Linearity, Process Stability, Fundamentals of statistics: Probability theory. Process
capability analysis: Key Concepts, Measures and Indices, Non-normal process capability analysis, (5+1)

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3. ANALYZE and IMPROVE PHASE: ANALYZE - Hypothesis testing: Fundamentals, Single Population Test, Two
Population Test. Correlation and Regression Analysis, Regression Analysis: Model Validation. Introduction to One-Way
ANOVA, Two-Way ANOVA, Multi-vari Analysis, Failure Mode Effect Analysis (FMEA) IMPROVE - Introduction to Design
of Experiment, Randomized Block Design, Factorial Design, Fractional Factorial Design, Taguchi Method: Key Concepts
and Illustrative Application. (5+1)
4. CONTROL PHASE: Seven QC Tools, Statistical Process Control: Key Concepts, Control Charts for Variables,
Operating Characteristic (OC) Curve for Variable Control charts. Statistical Process Control: Control Charts for Attributes,
Operating Characteristic (OC) Curve for Attribute Control charts. Acceptance Sampling: Key Concepts, Design of
Acceptance Sampling Plans for Attributes, Design of Acceptance Sampling Plans for Variables, Return on Six Sigma –
ROSS. (5+1)
5. Six Sigma Implementation Challenges: Design for Six Sigma (DFSS): DMADV, DMADOV, DFX Six Sigma Team
Management: Composition and Layers, Six Sigma: Case study and Applications, Overview of Lean Six Sigma, Critical
Success Factors in Implementation of Six Sigma. (5+1)

Suggested Text Books:

1. Daniel J. Zrymiak Govindarajan Ramu Roderick A. Munro, The Certified Six Sigma Green Belt Handbook
2. Hemant Urdhwareshe, Six Sigma for Business Excellence: Approach, Tools and Applications, Pearson Education
3. Mitra, Amitava, Fundamentals of Quality Control and Improvement, Wiley India Pvt Ltd

Suggested Reference Books:

1. T. M. Kubiak and Donald W. Benbow, The Certified Six Sigma Black Belt Handbook, Pearson Publication.
2. Montgomery, D C. Statistical Quality Control: A modern introduction, Wiley.
3. Forrest W. Breyfogle III, Implementing Six Sigma, John Wiley & Sons.
4. Evans, J R and W M Lindsay, An Introduction to Six Sigma and Process Improvement, CENGAGE Learning.
5. Howard S. Gitlow and David M. Levine, Six Sigma for Green Belts and Champions, Pearson Education, Inc.
6. Montgomery, D C. Design and Analysis of Experiments, Wiley.
7. Larson, Alan, Demystifying Six Sigma: A Company–Wide Approach to Continuous Improvement, American
Management Association

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