In today's session:
Communication Skills
• Methods of Communication
• Verbal Communication
• Non-Verbal Communication
• Communication Cycle and Feedback
• Barriers to communication
• Writing Skills
UNIT RDBMS:
Data
manupulation
using SQL
@aakash7.7
Communication
• ‘communication’ comes from the Latin word commūnicāre,
meaning ‘to share’.
• Communication skills are needed to communicate effectively
with people, teammates and customers.
Communication
Communication has three important parts:
1. Transmitting — The sender transmits the message through one
medium or another.
2. Listening — The receiver listens or understands the message.
3. Feedback — The receiver conveys their understanding of the
message to the sender in the form of feedback to complete the
communication cycle
Communication: Process
Communication has three important parts:
1. Transmitting — The sender transmits the message through one
medium or another.
2. Listening — The receiver listens or understands the message.
3. Feedback — The receiver conveys their understanding of the
message to the sender in the form of feedback to complete the
communication cycle
Communication: Elements
Sender: the person beginning the communication.
Message: the information that the sender wants to convey.
Channel: the means by which the information is sent.
Receiver: the person to whom the message is sent.
Feedback: the receiver’s acknowledgement and response to the message.
Methods of Communication
Methods of Communication
Choosing the right method of communication depends on
• target audience
• costs
• kind/type of information
• urgency/priority
Verbal Communication
Verbal communication includes sounds, words, language, and speech
Verbal Communication
Verbal communication includes sounds, words, language, and speech
Verbal Communication
Mastering Verbal Communication
Non-Verbal Communication
Expression or exchange of information or messages without using any spoken or
written word.
Non-Verbal Communication
Importance of Non-verbal Communication in our day-to-day communication
• 55% communication is done using body movements, face, arms, etc.
• 38% communication is done using voice, tone, pauses, etc.
• Only 7% communication is done using words.
Non-Verbal Communication
Types of Non-verbal Communication
Non-Verbal Communication
Types of Non-verbal Communication
Non-Verbal Communication
Types of Non-verbal Communication
Non-Verbal Communication
Visual Communication
Communication Cycle and Feedback
Communication Cycle
• For effective communication, it is important that the sender
receives an acknowledgement from the receiver about getting
the message across.
• While a sender sends information, the receiver provides
feedback on the received message.
Communication Cycle and Feedback
Feedback
Communication Cycle and Feedback
Importance of Feedback:
• It validates effective listening
• It motivates
• It boosts learning
• It improves performance
Effective communication
What is Effective Communication?
• Communication methods can only be effective if we follow
the basic principles of professional communication skills.
• Absence of any of these 7Cs can lead to miscommunication
Barriers to effective communication
Linguistic Barriers
• The inability to communicate using a language is known as
language barrier to communication.
Barriers to effective communication
Physical Barriers
• Physical barrier is the environmental and natural condition that
act as a barrier in communication
Barriers to effective communication
Organizational Barriers
• Superior-subordinate relationships in a formal organizational
structure can be a barrier to free flow of communication.
Barriers to effective communication
Interpersonal Barriers
• Barriers to interpersonal communication occur when someone
who is not willing to talk or express their feelings and views
Barriers to effective communication
Cultural Barriers
• Cultural barriers is when people of different cultures are unable
to understand each other’s customs
Barriers to effective communication
Ways to Overcome barriers
• Use simple language
• Do not form assumptions on culture, religion or geography
• Try to communicate in person as much as possible
• Use visuals
• Take help of a translator to overcome differences in language
• Be respectful of other’s opinions
Writing Skills: Parts of Speech
Capitalisation
Writing Skills: Parts of Speech
Punctuation
Writing Skills: Parts of Speech
Basic Parts of Speech
Writing Skills: Parts of Speech
Supporting Parts of Speech
Writing Skills: Sentences
Parts of a Sentence
Writing Skills: Sentences
Types of Sentences
Writing Skills: Sentences
Types of Sentences
Writing Skills: Sentences
Types of Sentences
Thank you!
