The initial stage of the supply chain process is the _____________.

A. Sourcing Stage

B. Organizing Stage

C. Planning stage

D. Directing Stage

The term supply chain management was first coined by ______.

A. Frankel & Paulraj

B. Peter Drucker
C. Keith Oliver

D. Philip Kotler

In supply chain management, after planning, the next step involves ______________.

A. Developing

B. Building a strong relationship with suppliers

C. Sourcing

D. All of the above

In Supply Chain Management, ATP stands for _________.

A. Acquire Track & Perform

B. Available To Promise

C. Active Transport Protocol

D. Access To Point

The purpose of supply chain management is to_______.

A. increase the production level

B. manage and integrate supply and demand management

C. enhance the quality of a product and services

D. provide satisfaction to the customer

________is the primary activity of supply chain management.

A. Demand Management

B. Supply Planning i.e matching assets with demand

C. Analytics Workbench

D. All of the above

Another important purpose of supply chain management is to ___________.

A. make inventory readily available

B. delight customers and suppliers

C. create warehouses at various locations

D. to promote supply chain process

________is mainly deals with all activities associated with the flow and transformation and
information of goods from the stage of raw material to the end user i.e. consumption.

A. Production Line

B. Supply Chain

C. Inventory management

D. Marketing Channel
In supply chain management, Inspection, scrap and repair are examples of ________.

A. Societal Costs

B. External Costs

C. Costs of dissatisfaction

D. Internal Costs

____________ is a Japanese term meaning continuous improvement.

A. JIT

B. Kaizen
C. TQM

D. Taguchi Map

EOQ stands for ____

A. Electronic Obtained quantity

B. Electronic Ordered Quantity

C. Economic Order Quality

D. Economic Order Quantity

Organisations or companies manage their supply chains through _______.

A. Transportation modes

B. The internet

C. Information

D. Skilled Operators

The concept and philosophy of supply chain management evolved or emerged in _______

A. The 1960s

B. The 1970s

C. The 1980s
D. The 1990s

Full form of MRP in operations and SCM is ___________

A. Material Return Process

B. Material Requirement Planning

C. Machinery Repairing Planning

D. Material Retention Planning

The concept of supply chain management originated in ________________ discipline.

A. Production Management
B. Logistics Management

C. Marketing Management

D. Operations Management

In operations & supply chain management, Kaizen is a Japanese term meaning __________.

A. Change for the better

B. Continuous Performance

C. Top-level quality

D. Use of Kaizala app

According to Frankel, Bolumole, Eltantawy, Paulraj& Gundlach, (2008), these are the four
functions identified as foundational – operations, logistics, supply management, __________.

A. Marketing

B. Production

C. Materials

D. Procurement

Positive long-term relationships between supply chain participants refer to ______

A. Supply chain management

B. Partnerships
C. Co-operations

D. Co-alliances

Supply chain management is the management of the ____________.

A. Storage Raw Materials

B. Flow of goods and services

C. Fulfillment of order

D. Satisfaction of customer

______ is not a part of flows involved in supply chain management.

A. Information Flow

B. Title Flow

C. Physical Flow

D. Virtual Flow

___________ involve the transformation, movement, and storage of goods and materials.

A. Virtual Flow

B. Physical Flow

C. Title Flow
D. Information Flow

A supply chain is a sequence of firms that perform activities required to ______

A. to facilitate wholesalers inventory selections

B. to create synergy in their training programs

C. to find products that are similar

D. to create and deliver goods to consumers

1. ......... can increase customer value to the product

A. supply chain management
B. transportation
C. handling
D. processing
2. Supply chain management control or link the production to.........
A. directing
B. distribution
 C. finance
D. human resource

3. Moving goods from suppliers to the production unit is called as. .....
A. downstream
B. upstream
C. horizontal stream
D. none of these
4. Moving goods from producer to the distributor is called as........
A. downstream
B. upstream
C. horizontal stream
D. none of these
5. Proper inventory can save the........
A. the cost
B. labours
C. space
D. all the above

6. A warehouse manager have to keep the proper updates of the. ..

A. stock
B. finance
C. marketing
D. none of these

...
7. SCM includes.......
A. transportation
B. material handling
C. storage
D. all the above
8. Different machineries are used for material handling......
A. yes
B. no
C. can\t say
 D. none of these
9. ....... Plays important role in supply chain management
A. finance
B. marketing
C. information system
D. none of these
10. In the previous era the proper attention was not given to ........
A. marketing
B. finance
C. supply chain management
D. human resource management
11. Now a days organisations are paying attention supply chain management for...
A. proper supply
B. value addition
C. transportation
D. all the above
12. In the today's competition world every organisation want give proper service to
thecustomers with the help of.......
A. supply chain management
B. retail management
C. sales management
D. none of these
13. Many times organisations cannot do .... on their own in such cases they Outsource
A. supply chain management
B. retail management
C. sales management
D. none of these

14. Supply chain management includes. .........

A. transportation
B. distribution
C. material handling
D. all the above
15. Moving goods from suppliers to manufacturing company is part of of....
A. marketing
B. production
C. finance
D. supply chain management

.
16. Handling material in the organisation within the production process is part of.....
A. production
B. finance
C. supply chain management
D. marketing

17. Keeping stock updated in the warehouse is the the function of..... .....
A. supply chain management
B. retail management
C. sales management
D. none of these
18. Handling material with the help of proper instruments is also includes in......
A. production
B. finance
C. supply chain management
D. marketing

19. Bulldozer can be used in the organisation for... .......

A. material handling
B. retail management
C. sales management
D. none of these
20. An elevator is used by the construction company for.........
A. material handling
B. retail management
C. sales management
D. none of these
21. A moving belt is used in assembly unit for.....
 A. material handling
B. retail management
C. sales management
D. none of these
22. Many times........ is not included in SCM
A. material handling
B. retail management
C. sales management
D. none of these
23. Use of automatad sealing machine in a milk processing industry is.
A. material handling
B. retail management
C. sales management
D. none of these

24. Movement of goods within the organisation is also part of.. .....
A. supply chain management
B. retail management
C. sales management
D. none of these

.........
25. Return of goods in case of defect is also part of.
A. supply chain management
B. retail management
C. sales management
D. none of these
Which of the following is true for supply chain management?

1. The physical material moves in the direction of the end of chain

2. Flow of cash backwards through the chain
3. Exchange of information moves in both the direction
4. All of the above
5.
6.
The sequence of a typical manufacturing supply chain is

1. Storage–Supplier–manufacturing–storage–distributor–retailer–customer
2. Supplier–Storage-manufacturing–storage–distributor–retailer–customer
3. Supplier–Storage-manufacturing– distributor–storage–retailer–customer
4. Supplier–Storage-manufacturing–storage– retailer–distributor–customer

(Ans:b)

The purpose of supply chain management is

1. provide customer satisfaction

2. improve quality of a product
3. integrating supply and demand management
4. increase production

(Ans:c)

Logistics is the part of a supply chain involved with the forward and reverse flow
of

1. goods
2. services
3. cash
4. all of the above

(Ans:d)
Due to small change in customer demands, inventory oscillations become
progressively larger looking through the supply chain. This is known as

1. Bullwhip effect
2. Netchain analysis
3. Reverse logistics
4. Reverse supply chain

(Ans:a)

VMI stands for

1. Vendor material inventory

2. Vendor managed inventory
3. Variable material inventory
4. Valuable material inventory

(Ans:b)

The major decision areas in supply chain management are

1. location, production, distribution, inventory

2. planning, production, distribution, inventory
3. location, production, scheduling, inventory
4. location, production, distribution, marketing

(Ans:a)
Distribution requirement planning is a system for

1. Inventory management
2. Distribution planning
3. Both ‘a’ and ‘b’
4. None of the above

(Ans:c)

Reverse logistics is required because

1. Goods are defective

2. Goods are unsold
3. The customers simply change their minds
4. All of the above

(Ans:d)

3-PL stands for

1. Three points logistics

2. Third party logistics
3. Three points location
4. None of the above

(Ans:b)
1. _______ analysis relates to what processes, activities, and decisions actually create costs in your
supply chain.

A. Cost driver

B. Value proposition

C. Cost reduction

D. Target costing

cost driver analysis considers how processes, activities, and decisions actually create costs in the value
chain/supply chain.

2. In the 1980s, Toyota and Honda outcompeted American carmakers because they relied on suppliers
for approximately _______ percent of a car’s value.

A. 30

B. 45

C. 60

D. 80

4.The _______ has made it possible for other companies to eliminate intermediaries and sell directly to
the end consumer.

A. SCM

B. Internet

C. competition

D. global sourcing

The World Wide Web has made it possible for each consumer, sans intermediaries, to access the sellers
in the market place directly. If a business has been constrained by its ability to present itself directly in the
market place, there will be growing opportunities to by pass intermediaries and sell directly to the end
consumer.

5. Value stream mapping is an application of process mapping, developed to apply _______ principles to
process improvement.

A. management

B. lean
C. supply chain

D. cycle time

Value stream mapping has supporting methods that are often used in Lean environments to analyze and
design flows at the system level (across multiple processes).

6. A supply chain is made up of a series of processes that involve an input, a _______, and an output.

A. shipment

B. supplier

C. customer

D. transformation

7. _______ is a tool to chart how individual processes are currently being conducted and to help lay out
new improved processes.

A. Process mapping

B. Pareto charting

C. Supply chain design

D. Design chain mapping

8.Identify from the following list a major strategic risk associated with outsourcing.

A. Outsourcing landed cost is usually higher than insourcing cost.

B. The supplier is purchased by a competitor.

C. The business loses sight of market trends.

D. The cost of supplied material is passed on to the customer.

9. _______ is the design of seamless value-added processes across organization boundaries to meet the
real needs of the end customer.

A. Operations

B. Supply chain management

C. Process engineering

D. Value charting
10. The impact of cost reduction on profits is much larger than the impact of increased

A. innovation.

B. production.

C. information.

D. sales.

11. _______ considers how your organization competes and is an essential element of corporate strategy.

A. Value proposition analysis

B. Leadership

C. A consultant

D. A competitor

12. “3PL” involves using a supplier to provide _______ services.

A. marketing

B. design

C. logistics

D. contract manufacturing

Third Party Logistics; using an OUTSOURCED supplier to provide some combination of logistics activities
such as transportation, warehousing, procurement, manufacturing, inventory management, and customer
service.

13. The collective learning in the organization, especially how to coordinate diverse production
skills and integrate multiple streams of technologies, is called

A. innovative constraint.

B. second-tier competency.

C. corporate skill.

D. core competency.

Core competencies are the collective learning in organizations, and involve how to coordinate diverse
production skills and integrate multiple streams o
14. Integration of business economics and strategic planning has given rise to a new area of
study called __________.

A. Micro Economics

C. Corporate Economics

B. Macro Economics

D. Managerial Economics

Transportation services also called as.........

A. financial

B. marketing

C. logistics

D. none of these

Discussion

C.logistics

27. If a customer return the product if it is not matching with ordered one then pickingup
of the product is part of......
A. supply chain management

B. retail management

C. sales management

D. none of these

Discussion

A.supply chain management

28. Reena order for 1 dozen of mangoes but she found that mangoes are rotten
doesreturn process is included in .
A. supply chain management
B. retail management

C. sales management

D. none of these

Discussion

A.supply chain management

29. SCM now a days providing........ To the customers

A. transparency

B. production

C. storage

D. none of these

Discussion

A.transparency

30. Transparency of SCM definitely helpful in building the.......... The with theorganisation
A. infrastructure

B. machinery

C. trust

D. none of these

Discussion

C.trust

31. For service industry like SCM bonding with..... is important

A. manufacturers

B. customers

C. landowners
D. sellers

Discussion

B.customers

32. Information technology is helpful in improviding right.......

A. information

B. westage

C. over production

D. product packaging

Discussion

A.information

33. Different......... It can be used to get connected with customers

A. tools

B. software packages

C. machineries

D. none of these

Discussion

B.software packages

34. ......... With the customers is very important in today's era

A. connectivity

B. organising

C. productivity

D. leadership

Discussion
A.connectivity

35. ........ Customers can be helpful to make positive changes in the product
A. connectivity

B. organising

C. feedback

D. leadership

Discussion

C.feedback

36. Well-designed SCM always go along with the organisations......

A. production

B. objectives

C. marketing

D. finance

Discussion

B.objectives

37. Pre and post inventory can be kept in the control with the help of..........
A. production

B. supply chain management

C. marketing

D. finance

Discussion

B.supply chain management

38. Proficient supply chain management variance should be.......

A. high

B. low

C. medium

D. none of this

Discussion

B.low

39. SCM should follow.......,,, method for working

A. known

B. unknown

C. standardized

D. can\t say

Discussion

C.standardized

40. A fixed proper method of working which is used on day to day basis is called
as.......Method
A. day to day

B. standerdised

C. planned

D. none of these

Discussion

A.day to day

41. In production process SCM have to follow the........

A. production quality control
B. product design

C. product method

D. none of these

Discussion

A.production quality control

42. Reducing number of defective units is also included in..........

A. finance management

B. marketing management

C. supply chain management

D. human resource management

Discussion

C.supply chain management

43. Reduction in wastage order affected units can reduce.... Of production

A. efforts

B. cost

C. design

D. nature

Discussion

B.cost

44. A proper material handling definitely can reduce.........

A. production

B. westige

C. design
D. movement

Discussion

B.westige

45. SCM always strive for to give.......... Time for the material handling
A. maximum

B. minimum

C. moderate

D. can\t say

Discussion

B.minimum

46. Supply chain management plants are go hand in hand with organisations..........
A. production

B. business strategy

C. finance

D. human resource

Discussion

B.business strategy

47. Supply chain management has its interface with all the.......
A. the task

B. departments

C. nature

D. duty

Discussion
B.departments

48. Working as per the schedule are keeping importance of time for customer service
itchallenge for......
A. production

B. supply chain management

C. finance

D. human resource

Discussion

B.supply chain management

49. Global supply chain management means providing the the products and services
allover the.........
A. village

B. city

C. globe

D. metropolitan

Discussion

C.globe

50. Nowadays......supply chain management is also becoming familiar

A. city

B. global

C. metropolitan

D. none of these

Discussion

B.global
51. The ultimate goal of SCM is......
A. high productivity

B. cost reduction

C. better service

D. all the above

Discussion

D.all the above

52. Many time people has confusion between SCM and........

A. finance

B. transportation

C. marketing

D. human resource

Discussion

B.transportation

53. .... Is part of supply chain management

A. material handling

B. retail management

C. sales management

D. none of these

Discussion

A.material handling

54. “ Zero defects in manufacturing …”

A. is a relevant goal only in electronic assembly
B. is readily achievable in all areas

C. is the goal of tqm

D. is an unobtainable and misleading idea

Discussion

C.is the goal of tqm

55. A ____________ encompasses all activities associated with the flow and
transformation of goods from the raw material stage, through to the end user, as well as
the associated information flows.
A. production line

B. supply chain

C. marketing channel

D. warehouse

Discussion

B.supply chain

56. Which one of the following is not a typical question dealt with by an
operationsmanagers?
A. how much capacity will be needed in the months ahead?

B. what is a satisfactory location for a new facility?

C. how to motivate employees?

D. all are typical of operations decisions.

Discussion

D.all are typical of operations decisions.

57. Which of the following are not key attributes of supply chain management?
A. inventory control
B. leveraging technology

C. customer power

D. all are key attributes

Discussion

D.all are key attributes

58. Positive, long-term relationships between supply chain participants refer to:
A. coo- petition

B. tailored logistics

C. partnerships

D. supply chain management

Discussion

C.partnerships

59. Which of the following statements is true of LEAN?

A. lean principles focus on advanced statistical methods

B. lean principles are separate body of knowledge

C. lean principles have been developed over a lengthy period of time.

D. lean principles include reducing waste.

Discussion

D.lean principles include reducing waste.

60. Cooperative supply chain relationships developed to enhance the overall

businessperformance of both parties is a definition of:
A. third-party logistics

B. supply chain collaboration

C. dovetailing

D. relationship marketing

Discussion

B.supply chain collaboration

61. "Kaizen" is a Japanese term meaning

A. a foolproof mechanism

B. just-in-time (jit)

C. a fishbone diagram

D. continuous improvement

Discussion

D.continuous improvement

62. Among the tools of TQM, the tool ordinarily used to aid in understanding
thesequence of events through which a product travels is a…
A. pareto chart

B. flow chart

C. check sheet

D. taguchi map

Discussion

B.flow chart

63. The inputs to a transformation process include all of the following except
A. material

B. people

C. information
D. assembly

Discussion

B.people

64. Which came last in the development of manufacturing techniques?

A. lean production.

B. division of labor.

C. mass production.

D. interchangeable parts.

Discussion

A.lean production.

65. When suppliers, distributors, and customers partner with each other to improve
theperformance of the entire system, they are participating in a ________
A. channel of distribution

B. value delivery network

C. supply chain

D. supply and demand chain

Discussion

C.supply chain

66. Which of the following is not an area of responsibility for a logistics manager?
A. inventory

B. purchasing

C. warehousing

D. marketing
Discussion

B.purchasing

67. A Supply Chain which includes the Distribution of finished products and services
A. outbound logistics

B. inbound logistics

C. supply of goods

D. transportation

Discussion

A.outbound logistics

68. In a SC, Material flows in one direction while _________from in both direction
A. process

B. information

C. product

D. semi-finished goods

Discussion

B.information

69. A supply chain is a sequence of firms that perform activities required:

A. to find products that are similar

B. to facilitate wholesalers inventory selections

C. to create synergy in their training programs

D. to create and deliver goods to consumers

Discussion

D.to create and deliver goods to consumers

70. Today, a growing number of firms now outsource some or all of their logistics
to________ intermediaries
A. competitors

B. third party logistics (3pl) providers

C. channel members

D. cross-functional teams

Discussion

B.third party logistics (3pl) providers

71. What are the two basic types of production systems?

A. automated and manual

B. intermittent and non-intermittent (continuous) process

C. normal and continuous process

D. continuous process and batch

Discussion

C.normal and continuous process

72. What type of process would a paper mill be most likely to use?
A. continuous flow

B. project

C. job shop

D. flow shop

Discussion

A.continuous flow

73. Which of the following is true?

A. value is always lower than price.
B. value is what consumers are prepared to pay.

C. cost is always lower than price.

D. price is always lower than value

Discussion

B.value is what consumers are prepared to pay.

74. Efficiency is defined by

A. actual output divided by design capacity.

B. capacity divided by utilization.

C. effective capacity divided by actual output.

D. actual output divided by effective capacity.

Discussion

D.actual output divided by effective capacity.

75. As production systems move from projects to batch production to mass productionto
continuous production
A. processes become more flexible

B. customer involvement with the process increases

C. products become more standardized

D. demand volumes decrease

Discussion

D.demand volumes decrease

76. Which of the following is an implication of low variety?

A. low unit cost

B. flexibility needed
C. high complexity

D. matching customers specific needs

Discussion

D.matching customers specific needs

77. In a process flow chart transportation is depicted by _________?

A. a circle

B. a square

C. a triangle

D. an arrow

Discussion

D.an arrow

78. A useful process improvement tool to search for the root cause of a problem is
the___________ process?
A. 3 whats

B. 4 whos

C. 5 whys

D. 6 wheres

Discussion

D.6 wheres

79. A quality criterion which can be measured is called a ___________?

A. quality variable

B. quality component

C. quality attribute
D. quality characteristic

Discussion

C.quality attribute

80. Which of these is a quality variable for a motor car?

A. comfort of the seating

B. time to reach a given speed

C. road holding ability

D. headlights are working

Discussion

A.comfort of the seating

81. In a materials processing operation the design capacity is defined as_____________?

A. the minimum output per given time.

B. the aggregate annual output.

C. the theoretical maximum output in a given time.

D. the most likely output in a given time.

Discussion

A.the minimum output per given time.

82. Having a 'happy hour' in a pub or restaurant is an example of which type ofcapacity
management?
A. a level capacity strategy

B. a demand management strategy

C. a chase demand strategy

D. a yield management strategy

Discussion

D.a yield management strategy

83. In the mass production era there were 4 types of operations process; complexproject,
batch production, assembly line and ____________?
A. job shop

B. simple project

C. mass process

D. continuous flow process

Discussion

D.continuous flow process

84. In a materials processing operation, which of the following process type isassociated
with the highest volume and lowest variety?
A. job shop

B. batch process

C. mass process

D. continuous process

Discussion

A.job shop

85. A sequence of business and information links is called a ________?

A. logistics network

B. distribution network

C. sales channel

D. supply chain

Discussion
D.supply chain

86. Supply chains link operators to suppliers in _________?

A. layers

B. groups

C. tiers

D. vertical layer

Discussion

D.vertical layer

87. Activities which are undertaken before the final operation are termed
_______activities.
A. upstream

B. primary

C. secondary

D. downstream

Discussion

D.downstream

88. In the automotive supply chain information flows in which direction?

A. towards the end user only

B. towards the supplier only

C. between the end user and the operation only

D. both towards the end user and the supplier

Discussion

D.both towards the end user and the supplier

89. How do automotive companies mainly sell their new products?
A. over the internet

B. through retail distributers

C. via a trade magazine

D. directly to customers

Discussion

C.via a trade magazine

90. Selecting suppliers and purchasing items is called ____?

A. negotiation

B. procurement

C. contracting

D. selection

Discussion

B.procurement

91. The main benefit to an operation of having multiple sourcing is ______?

A. consistent quality

B. speed of delivery

C. continuity of supply

D. flexibility of products

Discussion

D.flexibility of products

92. Which of the following is an advantage of single sourcing?

A. continuity of supply
B. ability to keep prices down

C. increased flexibility of supply

D. lower administration cost

Discussion

A.continuity of supply

93. When an organization owns its suppliers it is known as ________?

A. downstream supplier collaboration

B. backward vertical integration

C. forward vertical integration

D. upstream supplier collaboration

Discussion

B.backward vertical integration

94. Logistics is the term for which activities?

A. procurement of raw materials

B. distribution of goods to customers

C. accounting for raw materials in transit

D. all of the above

Discussion

D.all of the above

95. The Japanese term for waste is ____________?

A. muri

B. kanban

C. muda
D. kaizen

Discussion

B.kanban

96. The Japanese term “Muri” means ____________?

A. the overburden

B. the unevenness

C. leveling of production

D. continuous improvement

Discussion

D.continuous improvement

97. The Japanese term “Kanban” means ____________?

A. visual depicts

B. visual cards

C. leveling of production

D. continuous improvement

Discussion

D.continuous improvement

98. In the Japanese term “Kaizen”, “Kai” means _________?

A. performance

B. change

C. improvement

D. standards

Discussion
C.improvement

99. The Japanese term “Jidoka” means ____________?

A. manual correction

B. automation

C. autonomation

D. continuous improvement

Discussion

C.autonomation

100. positive, long-term relationships between supply chain participants refer to:
A. co-opetitions

B. tailored logistics

C. partnerships

D. supply chain management

Discussion

D.supply chain management

The goal of logistics is

A. to achieve a target level of customer service at lowest possible cost

B. to achieve targeted level of customer service.

C. increase in the market share.

D. all of the above.

Discussion

D.all of the above.

102. In the product life cycle, the emphasis in marketing mix during growth stage is
A. distribution.

B. promotion.

C. price.

D. cost reduction.

Discussion

A.distribution.

103. In the product life cycle, the emphasis in marketing mix during maturity stage is
A. distribution.

B. promotion.

C. price.

D. cost reduction.

Discussion

C.price.

104. In the product life cycle, the emphasis in marketing mix during decline stage is
A. distribution.

B. promotion.

C. price.

D. cost reduction.

Discussion

D.cost reduction.

105. The concept of logistics has been systematically divided into

A. 2 phases.

B. 3 phases.
C. 4 phases.

D. 5 phases.

Discussion

A.2 phases.

106. Michael porter explained the concept of

A. motivation.

B. cost advantage.

C. competitive advantage.

D. quest for quality.

Discussion

C.competitive advantage.

107. EDI stands for

A. electronic data interface.

B. electronic data interchange.

C. electronic distribution intermediary.

D. electronic documentation interchange.

Discussion

B.electronic data interchange.

108. EOQ stands for

A. electronic ordered quantity

B. economic order quantity

C. economic order quality

D. electronic obtained quantity

Discussion

B.economic order quantity

109. Packaging performs two functions. ___________ and logistics.

A. distribution.

B. store keeping.

C. material handling.

D. marketing.

Discussion

D.marketing.

110. Form utility is created by

A. operation function.

B. logistics function.

C. procurement function.

D. distribution function.

Discussion

A.operation function.

111. Place utility is created by

A. operation function.

B. logistics function.

C. procurement function.

D. distribution function.

Discussion

B.logistics function.
112. Time utility is created by
A. operation function.

B. logistics function.

C. procurement function.

D. distribution function.

Discussion

D.distribution function.

113. MRP stands for

A. material requirement planning.

B. manpower recruitment process.

C. machine repair plan.

D. mechanical re-engineering process.

Discussion

A.material requirement planning.

114. MPS stands for

A. manpower placement structure.

B. master production schedule.

C. manpower placement schedule.

D. material processing schedule.

Discussion

B.master production schedule.

115. Master planning in the planning hierarchy

A. determines the direction of business.
B. creates the capacity.

C. involves the functional planning.

D. provides specification for manufacturing.

Discussion

A.determines the direction of business.

116. Master scheduling is the process that

A. determines the direction of business.

B. creates the capacity.

C. involves the functional planning.

D. provides specification for manufacturing.

Discussion

B.creates the capacity.

117. Customer order processing level is that

A. determines the direction of business.

B. creates the capacity.

C. involves the functional planning.

D. provides specification for manufacturing.

Discussion

D.provides specification for manufacturing.

118. Master planning deals with

A. customer interface.

B. marketing interface.

C. supplier interface.
D. manufacturing interface.

Discussion

C.supplier interface.

119. The service mission of logistics

A. reflect the vision of top management.

B. deal with basic services required for delivering of goods.

C. refers to the value-added services offered.

D. reflects the ability of firm to exploit market.

Discussion

D.reflects the ability of firm to exploit market.

120. Firm infrastructure is __________ in the generic value chain of logistics

A. a support activity.

B. a primary activity.

C. not an activity.

D. the only activity.

Discussion

A.a support activity.

121. Inbound and outbound logistics is _________ in the generic value chain oflogistics.
A. a support activity.

B. a primary activity.

C. not an activity.

D. the only activity.

Discussion
B.a primary activity.

122. HRM is _________ in the generic value chain of logistics.

A. a support activity.

B. a primary activity.

C. not an activity.

D. the only activity.

Discussion

C.not an activity.

123. Marketing and sales is ___________ in the generic value chain of logistics.
A. a support activity.

B. a primary activity.

C. not an activity.

D. the only activity.

Discussion

B.a primary activity.

124. Competitive advantage can be created and achieved by logistics managers by

A. cost advantage.

B. quality.

C. value advantage.

D. cost and value advantage.

Discussion

D.cost and value advantage.

125. Real time communication of information regarding requirements and availabilityof
logistics service is the core of
A. right response.

B. right quality.

C. right quantity.

D. right value.

Discussion

A.right response.

126. The maintenance of a minimum possible level of inventory required for a

desiredlevel of customer service is the objective of
A. right response.

B. right quality.

C. right quantity.

D. right value.

Discussion

C.right quantity.

127. The logistical objective that ensures a proper balance between total logistics
costand a desired level of customer service performance is
A. right response.

B. right quality.

C. right cost trade off.

D. right information.

Discussion

C.right cost trade off.

128. Just in time is a practice followed in
A. japan.

B. america.

C. britain.

D. china.

Discussion

A.japan.

129. The term which covers the operation of shifting the cargo to or from the vessel is
A. rigging.

B. slinging.

C. carnage.

D. forced discharge.

Discussion

B.slinging.

130. The term used for loading or unloading of heavy cargo is

A. rigging.

B. carnage.

C. slinging.

D. forced discharge.

Discussion

B.carnage.

131. The term used for carriage of goods when points of origin and destination are
bothwithin the sovereignty of UK is
A. uld.
B. classification rate.

C. valuation charge.

D. cabotage.

Discussion

D.cabotage.

132. The delivery of a damaged product has

A. an increase in its value.

B. a decrease in its value.

C. no change in its value.

D. better demand.

Discussion

B.a decrease in its value.

133. The flow of work in process is

A. from a supplier to producer.

B. from the last production price to ultimate user.

C. between the various production sub-system.

D. between the various distribution channels.

Discussion

C.between the various production sub-system.

134. The flow of information that facilitates co-ordination activities is

A. forward information flow.

B. backward information flow.

C. upward information flow.

D. downward information flow.

Discussion

B.backward information flow.

135. Unreliability of vendors leads to

A. production uncertainty.

B. process uncertainty.

C. demand uncertainty.

D. supply uncertainty.

Discussion

D.supply uncertainty.

136. The internal process leads to

A. production uncertainty.

B. process uncertainty.

C. demand uncertainty.

D. supply uncertainty.

Discussion

B.process uncertainty.

137. The uncertainty that could be reduced through forecasting techniques is

A. production uncertainty.

B. process uncertainty.

C. demand uncertainty.

D. supply uncertainty.

Discussion
C.demand uncertainty.

138. The number of stages that the goods and services flow through
A. add to the complexity of scm.

B. relaxes the complexity of scm.

C. brings no change in complexity of scm.

D. ensures better quality.

Discussion

A.add to the complexity of scm.

139. The business activity of farming out identified non-core activities to

externalagencies is
A. logistics.

B. scm.

C. outsourcing.

D. distribution.

Discussion

C.outsourcing.

140. The warehousing function that combines the logistical flow of several
smallshipments to a specific market area is
A. break bulk function.

B. operational function.

C. stockpiling function.

D. consolidation function.

Discussion

D.consolidation function.
141. An appropriate strategy to achieve timely, accurate, paperless information flow is:
A. integrate this activity into all supply chain planning.

B. efficient store assortments.

C. revision of organization processes supported by information systems.

D. efficient replacement.

Discussion

C.revision of organization processes supported by information systems.

142. An appropriate strategy to maximize efficiency of promotions is:

A. revision of organization processes supported by information systems.

B. efficient store assortments..

C. integrate this activity into all supply chain planning.

D. efficient replacement.

Discussion

C.integrate this activity into all supply chain planning.

143. An appropriate strategy to optimize for time and cost in the ordering process is:
A. efficient store assortments.

B. revision of organization processes supported by information systems.

C. integrate this activity into all supply chain planning.

D. efficient replacement.

Discussion

D.efficient replacement.

144. An appropriate strategy to optimize the productivity of retail space and inventoryis:
A. efficient store assortments.
B. revision of organization processes supported by information systems.

C. integrate this activity into all supply chain planning.

D. efficient replacement.

Discussion

A.efficient store assortments.

145. The upstream supply chain is:

A. exclusively inside an organization.

B. involved with procurement of material from suppliers.

C. the distribution of products or delivery of services to customers.

D. both the first and third answer above.

Discussion

B.involved with procurement of material from suppliers.

146. The downstream supply chain is:

A. exclusively inside an organization.

B. involved with procurement of material from suppliers.

C. the distribution of products or delivery of services to customers.

D. both the first and third answer above.

Discussion

C.the distribution of products or delivery of services to customers.

147. The correct sequence of an organizations supply chain from a systems

perspectiveis:
A. transformation process, delivery to customers, acquisition of resources.

B. transformation process, acquisition of resources, delivery to customers.

C. acquisition of resources, transformation process, delivery to customers.

D. delivery to customers, acquisition of resources, transformation process.

Discussion

C.acquisition of resources, transformation process, delivery to customers.

148. ______ offers the opportunity to buy direct from the supplier with reduced costsand
shorter cycle.
A. reintermediation

B. countermediation

C. contramediation

D. disintermediation

Discussion

D.disintermediation

149. Supply chain management control or link the production to.........

A. Directing

B. Distribution

C. Finance

D. Human resource

Discussion

B.Distribution

150. Moving goods from suppliers to the production unit is called as......
A. Downstream

B. Upstream

C. Horizontal stream
D. None of these

Discussion

B.Upstream

151. Moving goods from producer to the distributor is called as........

A. Downstream

B. Upstream

C. Horizontal stream

D. None of these

Discussion

A.Downstream

152. Different machineries are used for material handling......

A. Yes

B. No

C. can't say

D. None of these

Discussion

A.Yes

153. Handling material in the organisation within the production process is part of......
A. production

B. finance

C. supply chain management

D. Marketing

Discussion
C.supply chain management

154. SCM should follow.......,,, method for working

A. Known

B. Unknown

C. standardized

D. Can't say

Discussion

C.standardized

155. SCM always strive for to give.......... Time for the material handling
A. Maximum

B. Minimum

C. Moderate

D. can't say

Discussion

B.Minimum

156. A ____________ encompasses all activities associated with the flow and
transformation of goods from the raw material stage, through to the end user, as well as
the associated information flows.
A. production line

B. supply chain

C. marketing channel

D. warehouse

Discussion

B.supply chain
157. Which one of the following is not a typical question dealt with by an
operationsmanagers?
A. How much capacity will be needed in the months ahead?

B. What is a satisfactory location for a new facility?

C. How to motivate employees?

D. All are typical of operations decisions.

Discussion

D.All are typical of operations decisions.

158. Which of the following are not key attributes of supply chain management?
A. inventory control

B. leveraging technology

C. customer power

D. all are key attributes

Discussion

D.all are key attributes

159. Positive, long-term relationships between supply chain participants refer to:
A. Coo- petition

B. Tailored Logistics

C. Partnerships

D. Supply Chain Management

Discussion

C.Partnerships

160. Which of the following statements is true of LEAN?

A. Lean principles focus on advanced statistical methods
B. Lean principles are separate body of knowledge

C. Lean principles have been developed over a lengthy period of time.

D. Lean principles include reducing waste.

Discussion

D.Lean principles include reducing waste.

161. According to the manufacturing-based definition of quality

A. “Quality is the degree of excellence at an acceptable price and the control of variability at an
acceptable cost"

B. Quality depends on how well the product fits patterns of consumer preferences

C. Even though quality cannot be defined, you know what it is

D. Quality is the degree to which a specific product conforms to standards

Discussion

D.Quality is the degree to which a specific product conforms to standards

162. Cooperative supply chain relationships developed to enhance the overall

businessperformance of both parties is a definition of:
A. Third-party logistics

B. Supply chain collaboration

C. Dovetailing

D. Relationship marketing

Discussion

B.Supply chain collaboration

163. Total Quality Management emphasizes

A. The responsibility of the Quality Control staff to identify and solve all qualityrelated
problems
B. A commitment to quality that goes beyond internal company issues to suppliers and
customers

C. A system where strong managers are the only decision makers

D. A process where mostly statisticians get involved

Discussion

A.The responsibility of the Quality Control staff to identify and solve all qualityrelated problems

164. "Kaizen" is a Japanese term meaning

A. A Foolproof Mechanism

B. Just-in-time (JIT)

C. A Fishbone Diagram

D. Continuous Improvement

Discussion

D.Continuous Improvement

165. Among the tools of TQM, the tool ordinarily used to aid in understanding
thesequence of events through which a product travels is a…
A. Pareto chart

B. Flow chart

C. Check Sheet

D. Taguchi Map

Discussion

B.Flow chart

166. The inputs to a transformation process include all of the following except
A. Material

B. People
C. Information

D. Assembly

Discussion

B.People

167. Which came last in the development of manufacturing techniques?

A. Lean production.

B. Division of labor.

C. Mass production.

D. Interchangeable parts.

Discussion

A.Lean production.

168. When suppliers, distributors, and customers partner with each other to improve the
performance of the entire system, they are participating in a ________
A. Channel Of Distribution

B. Value Delivery Network

C. Supply Chain

D. Supply And Demand chain

Discussion

C.Supply Chain

169. Which of the following is not an area of responsibility for a logistics manager?
A. Inventory

B. Purchasing

C. Warehousing
D. Marketing

Discussion

B.Purchasing

170. In a SC, Material flows in one direction while _________from in both direction
A. Process

B. Information

C. Product

D. Semi-finished Goods

Discussion

B.Information

171. does not add value to the final product?

A. Jobbing processes

B. Lean production processes

C. Continuous processes.

D. Batch processes

Discussion

C.Continuous processes.

172. A supply chain is a sequence of firms that perform activities required:

A. to find products that are similar

B. to facilitate wholesalers inventory selections

C. to create synergy in their training programs

D. to create and deliver goods to consumers

Discussion
D.to create and deliver goods to consumers

173. Today, a growing number of firms now outsource some or all of their logistics
to________ intermediaries
A. Competitors

B. Third Party Logistics (3PL) Providers

C. Channel Members

D. Cross-functional Teams

Discussion

B.Third Party Logistics (3PL) Providers

174. What are the two basic types of production systems?

A. Automated and manual

B. Intermittent and non-intermittent (Continuous) process

C. Normal and continuous process

D. Continuous process and batch

Discussion

C.Normal and continuous process

175. What type of process would a paper mill be most likely to use?
A. Continuous flow

B. Project

C. Job shop

D. Flow shop

Discussion

A.Continuous flow
176. Which of the following is true?
A. Value is always lower than price.

B. Value is what consumers are prepared to pay.

C. Cost is always lower than price.

D. Price is always lower than value

Discussion

B.Value is what consumers are prepared to pay.

177. Efficiency is defined by

A. Actual output divided by design capacity.

B. Capacity divided by utilization.

C. Effective capacity divided by actual output.

D. Actual output divided by effective capacity.

Discussion

D.Actual output divided by effective capacity.

178. As production systems move from projects to batch production to mass

productionto continuous production
A. Processes become more flexible

B. Customer involvement with the process increases

C. Products become more standardized

D. Demand volumes decrease

Discussion

D.Demand volumes decrease

179. A big advantage of a process layout is

A. Its flexibility
B. Its low cost

C. The ability to employ low-skilled labour

D. Its high equipment utilization

Discussion

A.Its flexibility

180. Which of the following is an implication of low variety?

A. Low unit cost

B. Flexibility needed

C. High complexity

D. Matching customers specific needs

Discussion

D.Matching customers specific needs

181. Operations typically differ in terms of volume of output, variety of output, variation
in demand or the degree of ‘visibility’ (ie, customer contact) that they give to customers
of the delivery process. Please match the following element with the most appropriate of
the above dimensions. Low unit costs are most closely matched to:-
A. Variety

B. Variation

C. Volume

D. Visibility

Discussion

D.Visibility

182. In a process flow chart transportation is depicted by _________?

A. A circle
B. A square

C. A triangle

D. An arrow

Discussion

D.An arrow

183. In a process flow chart storage of information is depicted by ________?

A. A circle

B. A square

C. A triangle

D. An arrow

Discussion

B.A square

184. A useful process improvement tool to search for the root cause of a problem is
the___________ process?
A. 3 Whats

B. 4 Whos

C. 5 Whys

D. 6 Wheres

185. A quality criterion which can be measured is called a ___________?

A. Quality variable

B. Quality component

C. Quality attribute

D. Quality characteristic

186. Which of these is a quality variable for a motor car?

A. Comfort of the seating

B. Time to reach a given speed

C. Road holding ability

D. Headlights are working

187. In a materials processing operation the design capacity is defined

as_____________?
A. The Minimum Output Per Given Time.

B. The Aggregate Annual Output.

C. The Theoretical Maximum Output in A Given Time.

D. The Most Likely Output In A Given Time.

188. Having a 'happy hour' in a pub or restaurant is an example of which type ofcapacity
management?

A. A level capacity strategy

B. A demand management strategy

C. A chase demand strategy

D. A yield management strategy

189. A sequence of business and information links is called a ________?

A. Logistics network

B. Distribution network

C. Sales channel

D. Supply chain

190. Selecting suppliers and purchasing items is called ____?

A. Negotiation

B. Procurement
C. Contracting

D. Selection

191. Question2 The sequence of a typical manufacturing supply chain is

A. Storage–Supplier–manufacturing–storage–distributor–retailer–customer

B. Supplier–Storage-manufacturing–storage–distributor–retailer–customer

C. Supplier–Storage-manufacturing– distributor–storage–retailer–customer

D. Supplier–Storage-manufacturing–storage– retailer–distributor–customer

192. In the product life cycle, the emphasis in marketing mix during maturity stage is
A. Distribution.

B. Promotion.

C. Price.

D. Cost reduction.

193. In the product life cycle, the emphasis in marketing mix during decline stage is
A. Distribution.

B. Promotion.

C. Price.

D. Cost reduction.

194. The concept of logistics has been systematically divided into

A. 2 phases.

B. 3 phases.

C. 4 phases.

D. 5 phases.

195. Michael porter explained the concept of

A. Motivation.
B. Cost advantage.

C. Competitive advantage.

D. Quest for quality.

196. EDI stands for

A. Electronic Data Interface.

B. Electronic Data Interchange.

C. Electronic Distribution Intermediary.

D. Electronic Documentation Interchange.

197. EOQ stands for

A. Electronic Ordered Quantity

B. Economic Order Quantity

C. Economic Order Quality

D. Electronic Obtained quantity

198. Packaging performs two functions. ___________ and logistics.

A. Distribution.

B. Store keeping.

C. Material handling.

D. Marketing.

199. Form utility is created by

A. Operation function.

B. Logistics function.

C. Procurement function.

D. Distribution function.

200. Place utility is created by

A. Operation function.

B. Logistics function.

C. Procurement function.

D. Distribution function.

201. Time utility is created by

A. Operation function.

B. Logistics function.

C. Procurement function.

D. Distribution function.

202. MRP stands for

A. Material requirement planning.

B. Manpower recruitment process.

C. Machine repair plan.

D. Mechanical re-engineering process.

203. Master planning in the planning hierarchy

A. determines the direction of business.

B. creates the capacity.

C. involves the functional planning.

D. provides specification for manufacturing.

204. Master scheduling is the process that

A. determines the direction of business.

B. creates the capacity.

C. involves the functional planning.

D. provides specification for manufacturing.

205. Customer order processing level is that

A. determines the direction of business.

B. creates the capacity.

C. involves the functional planning.

D. provides specification for manufacturing.

206. Master planning deals with

A. customer interface.

B. marketing interface.

C. supplier interface.

D. manufacturing interface.

207. The service mission of logistics

A. reflect the vision of top management.

B. deal with basic services required for delivering of goods.

C. refers to the value-added services offered.

D. reflects the ability of firm to exploit market.

208. Firm infrastructure is __________ in the generic value chain of logistics

A. a support activity.

B. a primary activity.

C. not an activity.

D. the only activity.

209. Inbound and outbound logistics is _________ in the generic value chain oflogistics.
A. a support activity.

B. a primary activity.
C. not an activity.

D. the only activity.

210. HRM is _________ in the generic value chain of logistics.

A. a support activity.

B. a primary activity.

C. not an activity.

D. the only activity.

211. Marketing and sales is ___________ in the generic value chain of logistics.
A. a support activity.

B. a primary activity.

C. not an activity.

D. the only activity.

212. Competitive advantage can be created and achieved by logistics managers by

A. cost advantage.

B. Quality.

C. value advantage.

D. cost and value advantage.

213. Real time communication of information regarding requirements and availabilityof

logistics service is the core of
A. right response.

B. right quality.

C. right quantity.

D. right value.

214. The maintenance of a minimum possible level of inventory required for a

desiredlevel of customer service is the objective of
A. right response.

B. right quality.

C. right quantity.

D. right value.

215. The logistical objective that ensures a proper balance between total logistics
costand a desired level of customer service performance is
A. right response.

B. right quality.

C. right cost trade off.

D. right information.

216. Just in time is a practice followed in

A. Japan.

B. America.

C. Britain.

D. China.

217. The term which covers the operation of shifting the cargo to or from the vessel is
A. Rigging.

B. Slinging.

C. Carnage.

D. Forced discharge.

218. The term used for loading or unloading of heavy cargo is

A. Rigging.

B. Carnage.

C. Slinging.
D. Forced discharge.

219. The term used for carriage of goods when points of origin and destination are
bothwithin the sovereignty of UK is
A. ULD.

B. Classification rate.

C. Valuation charge.

D. Cabotage.

220. The delivery of a damaged product has

A. An increase in its value.

B. A decrease in its value.

C. No change in its value.

D. Better demand.

221. The flow of work in process is

A. From a supplier to producer.

B. From the last production price to ultimate user.

C. Between the various production sub-system.

D. Between the various distribution channels.

222. The flow of information that facilitates co-ordination activities is

A. Forward information flow.

B. Backward information flow.

C. Upward information flow.

D. Downward information flow.

223. Unreliability of vendors leads to

A. Production uncertainty.

B. Process uncertainty.
C. Demand uncertainty.

D. Supply uncertainty.

224. The internal process leads to

A. Production uncertainty.

B. Process uncertainty.

C. Demand uncertainty.

D. Supply uncertainty.

225. The uncertainty that could be reduced through forecasting techniques is

A. Production uncertainty.

B. Process uncertainty.

C. Demand uncertainty.

D. Supply uncertainty.

226. The number of stages that the goods and services flow through
A. Add to the complexity of SCM.

B. Relaxes the complexity of SCM.

C. Brings no change in complexity of SCM.

D. Ensures better quality.

227. The warehousing function that combines the logistical flow of several
smallshipments to a specific market area is
A. Break bulk function.

B. Operational function.

C. Stockpiling function.

D. Consolidation function.

228. Cash on delivery method is normally used for

A. Bulk cargo with immediate market.
B. Slow moving items.

C. Small but valuable items sent by post.

D. Exports to countries with balance of payments problems.

229. An appropriate strategy to achieve timely, accurate, paperless information flow is:
A. integrate this activity into all supply chain planning.

B. efficient store assortments.

C. revision of organization processes supported by information systems.

230. An appropriate strategy to maximize efficiency of promotions is:

A. revision of organization processes supported by information systems.

B. efficient store assortments..

C. integrate this activity into all supply chain planning.

D. efficient replacement.

231. An appropriate strategy to optimize for time and cost in the ordering process is:
A. efficient store assortments.

B. revision of organization processes supported by information systems.

C. integrate this activity into all supply chain planning.

D. efficient replacement.

232. An appropriate strategy to optimize the productivity of retail space and inventoryis:
A. efficient store assortments.

B. revision of organization processes supported by information systems.

C. integrate this activity into all supply chain planning.

D. efficient replacement.

233. The upstream supply chain is:

A. exclusively inside an organization.
B. involved with procurement of material from suppliers.

C. the distribution of products or delivery of services to customers.

D. both the first and third answer above.

234. The downstream supply chain is:

A. exclusively inside an organization.

B. involved with procurement of material from suppliers.

C. the distribution of products or delivery of services to customers.

D. both the first and third answer above.

235. The correct sequence of an organizations supply chain from a systems

perspectiveis:
A. transformation process, delivery to customers, acquisition of resources.

B. transformation process, acquisition of resources, delivery to customers.

C. acquisition of resources, transformation process, delivery to customers.

D. delivery to customers, acquisition of resources, transformation process.

236. ______ offers the opportunity to buy direct from the supplier with reduced costsand
shorter cycle.
A. Reintermediation

B. Countermediation

C. Contramediation

D. Disintermediation