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Phakamani Dladla-QUESTION 1.2-KZ

The document discusses quality-related challenges that project managers face, using the example of a failed R68-million clinic project in Pretoria, South Africa. It identifies five main challenges: 1) effective stakeholder management, 2) community resistance and protests, 3) lack of communication and information flow, 4) issues with resource availability and management, and 5) lack of project governance and oversight. These challenges can hinder project progress and quality if not adequately addressed. Project managers must effectively manage stakeholders, resources, communications, and governance to overcome such challenges and enhance the success and quality of their projects.

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72 views2 pages

Phakamani Dladla-QUESTION 1.2-KZ

The document discusses quality-related challenges that project managers face, using the example of a failed R68-million clinic project in Pretoria, South Africa. It identifies five main challenges: 1) effective stakeholder management, 2) community resistance and protests, 3) lack of communication and information flow, 4) issues with resource availability and management, and 5) lack of project governance and oversight. These challenges can hinder project progress and quality if not adequately addressed. Project managers must effectively manage stakeholders, resources, communications, and governance to overcome such challenges and enhance the success and quality of their projects.

Uploaded by

murambwatl
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTION 1.

Introduction:

The case study of the failed R68-million clinic project in Pretoria highlights the
challenges and quality-related issues that project managers, including Shane
Govindasamy, can face during project implementation. This response will critically
discuss these quality-related challenges, incorporating fictional in-text references
and citations from journal sources to support the discussion.

Quality-Related Challenges Faced by Project Managers:

1. Stakeholder Management:

Effective stakeholder management is crucial for project success and quality


outcomes. Project managers often face challenges in engaging and aligning the
expectations of various stakeholders, including community members, business
forums, and local businesses. In the case of the clinic project, the involvement of
business forums led to conflicts and interruptions, hindering the progress of the
construction (Wawac et al, 2020).

2. Community Resistance and Protests:

Community resistance and protests can significantly impact project implementation


and quality. In this case, the community's objection to the contractor's presence and
their demands for a share of the project's benefits resulted in constant interruptions
and delays. The project manager, Shane Govindasamy, highlighted how these
disruptions prevented the contractor from working consistently, leading to an inability
to complete the project successfully (Hashm et al, 2022:1432).

3. Lack of Communication and Information Flow:

A lack of formal communication and information flow can undermine project quality.
The residents interviewed in the case study expressed their confusion and lack of
information regarding the project's progress and reasons for its halt. Insufficient
communication channels and poor dissemination of project updates can lead to a
lack of transparency, misunderstanding, and dissatisfaction among stakeholders
(Wawac et al, 2020).

4. Resource Availability and Management:

Project managers often encounter challenges related to resource availability and


management, which can impact quality. In the case of the clinic project, conflicts
among different groups and business forums resulted in a scarcity of construction
machinery. The contractors found themselves without the necessary equipment to
perform their duties, leading to work stoppages and delays (Miller, 2021:92).

5. Lack of Project Governance and Oversight:

The absence of effective project governance and oversight can pose quality-related
challenges. The case study mentions disputes among members of the project
committee, which contributed to the contractor vacating the site. A lack of clear roles,
responsibilities, and decision-making processes within the project committee can
lead to confusion, conflicts, and ultimately, compromised quality outcomes (Adams,
2019:115).

Conclusion:

Project managers, such as Shane Govindasamy, face various quality-related


challenges during project implementation. These challenges include stakeholder
management difficulties, community resistance and protests, inadequate
communication and information flow, resource availability and management issues,
and a lack of project governance and oversight. Overcoming these challenges
requires effective communication, stakeholder engagement, resource planning, and
robust project governance structures. By addressing these challenges, project
managers can enhance project quality and increase the likelihood of successful
project completion.

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