Direct to Garment ink-jet printer

Azon Tex Pro

SERVICE MANUAL

Technical Documentation azonprinter.com

NOTICES:
The information in this document is subject to change without notice.
NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS
MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PAR-
TICULAR PURPOSE.

No liability is assumed for errors contained herein or for incidental

damages in connection with the furnishing, performance, or use of
this material.
This document contains proprietary information which is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated into another language without
prior written consent.

TECHNICAL SUPPORT
If you require technical assistance, contact a technical representative
at
+38514618003 or e-mail support@azonprinter.com
Corporate Azonprinter d.o.o.
Zagorska 2
10000 Zagreb
Croatia
T: +385-1-4618-003
F: +385-1-4618-004
Email: info@azonprinter.com
Web Site: www.azonprinter.com
 8
Contents 4. Disassembly & Assembly 87
1. Parts and Description
1.1 Overview 9 4.1 Overview 88
1.1.1 Specifications 9 4.1.1 Tools 89
1.1.2. Printhead Specifications 9 4.2 Cable Notes 90
1.2. Main Parts and Covers 10 4.3. Covers 90
1.2.1. Front 11 4.3.1. Left side cover 90
1.2.2. Back 13 4.3.2. Right side cover 90
1.2.3. Side 15 4.3.3. Front Chassis Cover 91
1.2.4. Top 16 4.3.4. Back Chassis Cover 91
1.3. Printer Operating Principles 17 4.3.5. Top Cover 92
1.3.1. Ink System 17 4.3.6. MAIN Board Cover 93
1.3.2. Cleaning Mechanism 19 4.3.7. Front Cover 93
1.3.3. Drive Transmission To Pump Unit 20 4.3.8. Carriage Cover 94
1.3.4. Carriage (CR) Mechanism 23 4.4 Chassis Parts 95
1.3.5. MAIN Board 25 4.4.1. CONTROL Board 95
1.3.6. Front/Back Belt System 27 4.4.2. RASTER Board 95
4.4.3. Shield 96
28 4.4.4. Drivers 97
2. Electrical Section
29 4.4.5. 36 V PSU 98
2.1. Overview
31 4.4.6. 12 V PSU 98
2.2. VERSION A
34 4.4.7. Front and Back sensors 99
2.3. VERSION B
37 4.4.8. UP Sensor 99
2.4. F/B Driver and motor (V. A)
38 4.5 Printer Unit Boards 100
2.5. F/B Driver and motor (V. B)
39 4.5.1. Interface Board 100
2.6. U/D Driver and Motor (V. A)
40 4.5.2. Button Board Decoder 100
2.7. U/D Driver and Motor (V. B)
41 4.5.3. Button Board and Buttons 101
2.8. Power Wires (V. A)
42 4.5.4. Display Unit 101
2.9. Power Wires (V. B)
43 4.5.5. SUB Board 102
2.10. Display Unit
44 4.5.6. SUB Board B 102
2.11. Laser Sensor
44 4.5.7. SUB Board C 103
2.12. FRONT and BACK Sensors
45 4.5.8. SUB Board D 103
2.13. UP Sensor
45 4.5.9. MAIN Board 104
2.14. Round Encoder
4.5.10. MAIN Board PSU 104
4.6 Printer Unit Ink System 105
3. Troubleshooting 46 105
47 4.6.1. Dampers
3.1 Intro 107
48 4.6.2. All Dampers
3.2. Display Unit Messages 108
49 4.6.3. Printhead
3.3 Error Codes 109
51 4.6.4. Pump & Cap Unit
3.4 Remedies for LCD Messages 113
52 4.6.5. Flow Guide
3.5 Remedies for SR Errors 114
75 4.7 Printer Unit CR and PF Mechanism
3.6 Remedies for Printout problems and Other Errors
4.7.1. CR Motor 114
4.7.2. CR Scale 115
 4.7.3. CR Sensor 115
4.7.4. PF Encoder sensor 116
4.7.8. HP Sensor 117

5. Adjustment 118
5.1. Firmware Update 119
5.2. NVRAM Update 120
5.3. Laser Adjustment 121
5.4. Slant Adjustment 122
5.4.1. PF Slant 122
5.4.2. CR Slant 124
5.5. CR Belt Adjustment 124
5.6. Control Board update 125

6. Appendix 127
Appendix A: Abbreviations 128
 WARNING
DANGER 1. REPAIRS ON AZON PRODUCT SHOULD BE PERFORMED ONLY
BY AN AZON CERTIFIED REPAIR TECHNICIAN.
1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER
SOURCE AND PERIPHERAL DEVICES PERFORMING ANY
MAINTENANCE OR REPAIR PROCEDURES. 2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME
AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/
RATING PLATE. IF THE AZON PRODUCT HAS A PRIMARY AC
2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY
RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO
PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS
NOT CONNECT IT TO THE POWER SOURCE.
DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR
LINE OF WORK.
3. ALWAYS VERIFY THAT THE AZON PRODUCT HAS BEEN DIS-
CONNECTED FROM THE POWER SOURCE BEFORE REMOV-
3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS
ING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR
MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE
INDIVIDUAL CHIPS.
UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY
CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN
WORKING ON POWER SUPPLY AND OTHER ELECTRONIC 4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND
COMPONENTS. CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS
ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL
COMPONENTS.
4. WHEN DISASSEMBLING OR ASSEMBLING A PRODUCT, MAKE
SURE TO WEAR GLOVES TO AVOID INJURIER FROM METAL
PARTS WITH SHARP EDGES. 5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH
THOSE COMPONENTS BY THE MANUFACTURE; INTRODUC-
TION OF SECOND-SOURCE ICs OR OTHER NON-APPROVED
COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY
APPLICABLE AZON WARRANTY.

6. WHEN USING COMPRESSED AIR PRODUCTS; SUCH AS AIR

DUSTER, FOR CLEANING DURING REPAIR AND MAINTE-
NANCE, THE USE OF SUCH PRODUCTS CONTAINING FLAM-
MABLE GAS IS PROHIBITED.
 This printer is equipped with a lithium battery. Be sure to
observe the following precautions when handling the
battery:
• Danger of explosion if the battery is incorrectly re-
placed. Replace only with the same or equivalent type
recommended by the manufacture.
• When disassembling/assembling, turn the printer • Dispose of used batteries according to manufacture’s
power switch OFF. After confirming that panel display dis- instructions and in compliance with all applicable laws.
appears, unplug the power cable from the electric outlet Contact your local government agency for information
and then continue operations. about battery disposal and recycling.
• Only the specified printer tools should be used so as • Be sure to securely cover the (+) end of each battery
to maintain the printer’s quality. with tape to prevent combustion or explosion when dis-
posing.
• Only the specified lubricants and adhesives should be
used. • Do not recharge the battery.
• The specified adjustments should definitely be carried • Do not use the battery if it is discolored or damaged,
out. as well as if any leakage of electrolyte is observed.
• Do not dismantle, solder or heat the battery. By doing
so could result in explosion, leakage or generating heat.
• Do not heat the battery or put it into fire.
• If the electrolyte leaked from the battery gets into con-
tact with skin or eyes, rinse it with clean water and see a
doctor immediately.
1
Parts & Description

In this chapter:
>> Specifications
>> Printer description
>> Operating principles
>> Structure
>> Main parts description
>> Parts location
>> Part List
>> Ink Supply Diagrams
 AZON TEX PRO SERVICE MANUAL  Parts & Description

1.1. Overview
Azon Direct to Garment printers (DTG) adopts digital printing mode
that can be used as a substitute of screen printing and transfer print-
ing. They obtain color printing without plate making or repeated color
register, while are highly waterproof and wearing resistant. With Azon
DTG you can print beautiful full-color prints on light and dark coloured
textiles like: T-shirts, towels, jeans, aprons, bags or else, with superb
adhesion of ink. It is very easy to use and has a high profit return.

Azon Tex Pro is cost effectively digital printing system that contains 4
CMYK and 4 whites with an intelligent laser beam print head protec-
tion. Azon water-based white ink is specially developed for printing on
dark garments by creating a solid surface on the printing area before
applying the CMYK inks. This white layer is digitally applied directly
onto the desired location on the garment, allowing to immediately apply
the CMYK colors.

Print high quality prints in high resolution up to 1440 dpi on different

models and with different custom platens directly on fabric with amaz-
ing speed up to 50 light shirts or 15 dark shirts per hour.

There is no more need for thousands of garments pieces per run to

make the printing process profitable. Azon Tex Pro allows short and
medium runs as well as personalized and variable data printing. Tests
can be immediately evaluated and changes implemented without delay.

Page 8
AZON TEX PRO SERVICE MANUAL  Parts & Description
1.1.1. Specifications 1.1.2. Printhead Specifications

Model Azon Tex Pro The Printhead of this product is a F-Mach head. The following shows
Printing technology Ink-jet (Micro Piezo Head) the arrangement of the nozzles and the color arrangement of each
Printing size Max 400 x 600 mm, max thickness 100mm Nozzle line when viewed the Print Head from behind.
Ink C, M, Y, K + 4 W, water textile pigments
Print speed 50 light shirts per hour / 15 dark shirts per
hour
Printing resolution Max 1440 dp
Power requirements AC 220V, 59W (in standby mode 5W)
Interface USB, LAN network
Environment condi- Temperature 25 to 30°C, Humidity 50 to 70%
tions RH
Printer software Win XP/ Vista/ 7 and Mac driver
Material used Cotton, silk …
Physical dimensions 525mm H x 850mm W x 890mm L, 95kg

Line Ink
A White
B White
C White
D White
E Black
F Cyan
G Magenta
H Yellow

Page 9
 AZON TEX PRO SERVICE MANUAL  Parts & Description

1.2. Main Parts and Covers

Printer is constructed of 2 basic sections:

-Printing Unit
-Table
-Chassis Printing Unit
Printing Unit is semi-stationary section. It contains all parts responsi-
ble for print output. Laser sensor, Carriage Unit, Main Board, Cartridg-
es etc.

Table is movable part used for positioning printing object.

Chassis is stationery part of printer. It consists of all parts responsible

for Table and Printing Unit movement, alongside with printer control
parts.

In this section we will take a brief look at all printer parts, their position
and function will be explained as well.
Table

Chassis

Page 10
AZON TEX PRO SERVICE MANUAL  Parts & Description
1.2.1. Front

5
1 6 7

2 8 9
3

4
1 - Front Cover
2 - Metal Table
3 - Waste Box
4 - Front Chassis Cover
5 - Top Cover
6 - Gentry & Table Control Panel
7 - Printer Control Panel
8 - Right Slot Cover
9 - Left Slot Panel

Page 11
AZON TEX PRO SERVICE MANUAL  Parts & Description

1 2

4 5

1 - Belt tensioning assy

2 - 36 V DC PSU
3 - 12 V DC PSU
4 - Up optical sensor 3
5 - Back magnetic sensor
6 - Down mechanical sensor

6
Page 12
 AZON TEX PRO SERVICE MANUAL  Parts & Description
1.2.2. Back

1 - Inlet
2 - Printer info
3 - Network
4 - Table Height
Sensor

1 5 - Laser On/Off
6 - USB

2 1 2 3 4 6
5

1 - Main Board Cover

2 - Back Chassis Cover
3 - Right Cover
4 - Left Cover

3 4

Page 13
 AZON TEX PRO SERVICE MANUAL  Parts & Description

1 2 3 6 7 8

4 5 9

1 - Up/Down driver SHIELD

2 - Back magnetic sensor Version
3 - Front/Back Tooth belt
4 - Control Panel
5 - Fan
6 - Front/Back motor
7 - Up/Down motor
8 - Front/Back driver Shield &
9 - Raster Board Control
Board

Page 14
AZON TEX PRO SERVICE MANUAL  Parts & Description
1.2.3. Side

1 2 3

4
1 - Cleaning Pad Access Cover
2 - Laser (transmitter)
3 - Carrying Handles
Left and right side of
4 - Laser (receiver)
printer has 3 levelling
feet each.

Page 15
 AZON TEX PRO SERVICE MANUAL  Parts & Description
1.2.4. Top

1 2

1 - Carriage Unit
2 - Pump & Capping Station

Page 16
 AZON TEX PRO SERVICE MANUAL  Parts & Description

1.3. Printer Operating Principles On the next picture you can see the Ink System channel arrangement.

1.3.1. Ink System

This printer has ink cartridges for 8 colors held by Ink holders (I/H) lo-
cated on the left and right sides of the printer. There are protruding tabs
and markings on the top of each color ink cartridge to prevent mistaken Print Head 8 7 6 5 1 2 3 4
installation. W W W W K C M Y
The ink flow:
Each color’s ink cartridge → Each color’s I/H (Ink Holder) →
Each color’s ink tube → Each color’s head dumper (Carriage) → Print
Head Ink Tubes

Damper

The damper is equipped with a valve to prevent reverse flow of ink, and 1 2 3 4 5 6 7 8
K C M Y W W W W
when this valve opens the ink inside the ink storage space within the
dumper flows and is supplied to the Print Head. Numbers 1 though 5 in Left Slots Right Slots
the figure explain the ink flow sequence inside the dumper.
On the next page you can see the Ink System diagram.

Page 17
AZON TEX PRO SERVICE MANUAL  Parts & Description
Cartridge Needle Assy
(Opening/closing)
Ink cartridge Nut

Joint

O-Ring

Nut

O-Ring

O-Ring
Joint

Tube

Nut

O-Ring

Ink Drain Assy Wiper Nut

Pump Unit

Cap Assembly

Damper

Maintenance Tank PRINT Head

Page 18
 AZON TEX PRO SERVICE MANUAL  Parts & Description
1.3.2. Cleaning Mechanism
Cleaning mechanism components are located at the right side of the
printer. Waste ink from the cleaning components is sent through a tube
to the Waste Ink Absorber (Maintenance Tank) at the bottom right.
Main cleaning mechanism components and their functions are ex-
plained in the following sections.

Page 19
 AZON TEX PRO SERVICE MANUAL  Parts & Description
1.3.3. Drive Transmission To Pump Unit
1. The DE Lock Lever is moved to the right end by moving the Carriage
Unit to the right end of the Carriage Shaft.

2. The ASF/Pump Motor rotates by the required step number in the

clockwise direction as seen from the Motor Pinion Gear side.

3. When the ASF/Pump Motor rotates in the clockwise direction, the

Planetary Lever inside the DE mechanism descends toward the
Combination Gear, 15.2, 25.6, and the Planetary Lever's Spur Gear,
15.2, engages with the Combination Gear, 15.2, 25.6.

4. The DE Lock Lever fixes the Planetary Lever in place when the Car-
riage Unit moves the required step number to the left from the Carriage
Shaft right end.
5. When the drive transmission path is switched by Step 1 through
ASF/Pump Motor Rotation Step 4, drive power of ASF/Pump Motor is transferred to the Pump
Function Unit.
Direction
• Pump suction
Clockwise
• Wiper set
• Pump release
Counterclockwise
• Wiper reset

Page 20
 AZON TEX PRO SERVICE MANUAL  Parts & Description
ASF/Pump Motor (Stepping motor) Pump Phase Sensor
When the transmission path is switched to the Pump Unit side by Car- A transmissive photosensor is used, which is installed inside the Pump
riage Unit movement and the DE Lock Lever, the ASF/Pump Motor can Unit. This uses the interrupting plate in the Pump Unit to detect the
drive the ink maintenance system such as pump and wiper, etc. rotation angle of the pump.
Movements of the ASF/Pump Motor drive transmission to the Pump
Unit side are shown below.
ASF/Pump Motor Rotation
Function
Direction
• Pump suction
Clockwise
• Wiper set
• Pump release
Counterclockwise
• Wiper reset
Pump Unit
Ink is sucked from head nozzles by having the pump driven through the
cap (closed). This performs normal ink absorption, initial ink charge,
cleaning, etc. Waste ink from the pump is sent to the Maintenance Tank
through 2 small pipes.

Head Cleaner
A structure of offsetting rubber and felt is used. By wiping/rubbing, ink
and dirt adhering to the head nozzle surface is brushed off.

Cap Assembly
When not printing, the Print Head (should) rest on the Cap Assembly to
ensure that the nozzles don’t clog. Also, the Print Head is in the capped
position during ink charging, cleaning, and so on.

Flushing Box
This receives ink ejected during flushing (dummy printing). The flushed
ink flows through the pipe to the Maintenance Tank.

Waste Tank (Waste Ink Absorber)

This receives waste ink discharged from the Pump Unit and Flushing
Box. Waste ink is accumulated in a sponge in the Maintenance Tank.

Page 21
AZON TEX PRO SERVICE MANUAL  Parts & Description
Operation Explanation
•This is the operation where the head is filled with ink for the
first time. When the first ink cartridge is inserted (after all 8
colors have been inserted), the initial ink charge operation is
performed automatically.
Initial Ink Charge
• The initial charge flag is set when the printer is shipped
from the factory, then after this operation, the initial filling
flag is reset. The initial charge flag is also set after the “Input
Rank” is run.
• In order to prevent the viscosity of the ink inside the head
nozzles from increasing, the ink inside the Flushing Box is
flushed out.
Flushing
• Flushing is done when paper is set, when printing from
the standby state, during continuous printing, during paper
Eject, during paper cutting, etc.
The Carriage Unit is moved from right to left along the
rubber side of the wiper (the right half of the Wiper Blade)
incorporated in the
Pump Unit so that the head surface is rubbed with the rub-
Wiping Operation ber of the wiper.
Purpose:
• Before ink suction, removes the ink and other substances
adhering to the head surface.
• Ensures close contact of the cap
The Carriage Unit is moved from left to right along the felt
side of the wiper (the left half of the Wiper Plate) incorporat-
ed in the Pump Unit so that the head surface is rubbed with
the felt of the wiper. For easy removal of adhering substanc-
es, the nozzle surface is wetted before rubbing operation by
Rubbing
suction of a small amount of ink.
Operation
Purpose:
• Removes ink and other substances adhering strongly to
the
Head surface.
• Ensures close contact of the cap.
In order to prevent the ink viscosity from increasing while the
Capping printhead nozzles are not used, a rubber cap is placed over
the Print Head nozzles when entering a shutdown operation.

Page 22
 AZON TEX PRO SERVICE MANUAL  Parts & Description
1.3.4. Carriage (CR) Mechanism Two Carriage Shafts, each covered with a linear plate, and eight rollers
(bearings) form the structure supporting the carriage.
This printer has a unique carriage mechanism for stable and high preci-
The main structural components of the carriage movement mechanism
sion movement/printing of the on-carriage head for the print area of A2
and the functions of these components are:
width.
CR Motor -> Timing Belt -> Carriage Unit
The Carriage mechanism is formed of the following components.
• Carriage Unit
• Carriage Shaft (front and rear)
• CR Motor
• PG/PO Motor
• CR_HP Sensor
• CR Encoder Sensor
• Multi Sensor
• PG Phase Sensor
• Cutter Solenoid
• CR Lock

CR Motor (DC motor)

The Carriage Unit moves left/right by the CR Motor drive. The Encoder
Sensor installed in the Carriage Unit reads (linear encoder system) the
slits of the CR Scale, and this signal is compared to the logic control
value by the Main Board control circuit to perform feedback speed con-
trol. The control maintains high printing speed.
Drive transmission from the CR Motor to the Carriage Unit uses a dura-
ble timing belt that is easy to maintain.

Page 23
 AZON TEX PRO SERVICE MANUAL  Parts & Description
The sensors used in the carriage movement components are described
below.

CR_HP Sensor (Carriage home position)

This is a transmissive photosensor installed at the printer right side.
Insertion of the flag (a protrusion) on the Carriage Unit is detected as
the carriage movement origin (home position). Sensor outputs are
"OFF" in the HP range and "ON" outside the HP range.

CR Encoder Sensor (Linear encoder)

Installed on the back of the Carriage Unit, this is uses pulse output (2
channels) corresponding to the slit position on the CR Scale for CR
Motor servo control and PTS (Print Timing Signal) formation. The reso-
lution is 1/180 inch.

Multi Sensor
This is a reflective sensor installed at the Carriage Unit lower left side,
and it has multiple functions.

Page 24
 AZON TEX PRO SERVICE MANUAL  Parts & Description
1.3.5. MAIN Board

Model No. Location Function

SDRAM IC2/23 System memory 64MB (256Mbit x 2)
Flash Memory 2MB (1Mbit x 16bit)
• For storage of control program
Flash ROM IC12 (firmware)
• Saving of various setting parameters
and control information
32bit RISC-CPU
SH-3
IC15 • Operational frequency: Internal 96MHz
SH-7709S
External 48MHz
Custom ASIC
E09A54RA C17/18 • Head drive voltage waveform generation
control
Real-Time Clock
RTC9824SA IC16 • Sets year/month/day by F/W
• MAIN PCB reset signal formation
Custom ASIC
1. Print data processing
• Rasterizer
E05C25BB IC19 • Head drive control
2. Mechanism control Even after the power switch is turned off, the Power Supply
(motors and solenoids) Circuit Board does not stop operating immediately, but
3. Sensor control power is kept on until the ink system ending sequence is
ASIC completed.
TSB43AA82A IC4
• IEEE1394-I/F control
CR Motor driver Do not disconnect the Power Cable or do not shut off power
A3958SLBTR-T IC5
• PWM current control method by turning off any power switch other than that on the
PF Motor driver printer.
A3958SLBTR IC6
• PWM current control method
• ASF/Pump Motor driver
AA6628SEDTR-T IC7
• PG/PO Motor driver

Page 25
AZON TEX PRO SERVICE MANUAL  Parts & Description
Signal Name Function
REM_ON Operating Turned ON/OFF by BOARD ASSY., MAIN.
(MAIN → Power • When these terminals are shorted, the drive
Supply) system power supplies 28 VDC and 42 VDC
are active.
OFF • When these terminals are open (= L), the
drive system power supplies 28 VDC and 42
VDC are 0 VDC.
• The 5 VDC power is not controlled with
these
terminals.
AC_OFF Operating When each output from the Power Supply
(MAIN ← Power (=H) Circuit Board has become inactive because of
Supply) turning off of the power switch or when the
input
voltage has dropped below the rated voltage
value, “H” signal is sent to the BOARD
ASSY.,
MAIN.
OFF The power switch is turned on and the Power
(=L) Supply Circuit Board Unit starts operating so
that each output becomes active.
“L” signal is sent to the BOARD ASSY.,
MAIN.
POWER_SW Operating Connected to the power switch on the Panel
(Panel/MAIN → Unit.
Power Supply) • These terminals are shorted when the
switch
is ON. The Power Supply Circuit Board
becomes active.
Not These terminals are open when the switch is
operating OFF. The Power Supply Unit keeps operating
for about ten and several seconds to a few
minutes and then turns off.

Page 26
AZON TEX PRO SERVICE MANUAL  Parts & Description
1.3.6. Front/Back Belt System
F/B Belt System is controlled in following order:
Control Board > F/B Driver > F/B Motor > Tooth Belt
Front/Back Belt System consists of this parts:
-F/B Motor with Capstein
-F/B Driver
-Front and Back sensor
-Tooth Belt
-Tooth Wheel Holder Assy with Strained and Tooth Wheel.
-Table Holder Assy

Diagram bellow shows basic connection of F/B Belt System.

Belt
Strainer
Tooth Wheel
Holder
Table Guide
Holder
Tooth
Belt Capstein
Table Holder
Tension
Tooth Bolt
Adjustment
Wheel
Front/Back
Motor

Belt
Holder

Distancer

Proximity
sensor flags
Page 27
2
Electrical Section

In this chapter:
>> Wiring Diagrams
>> Shield List
>> Electrical specifications
 AZON TEX PRO SERVICE MANUAL  Electrical Section
2.1. Overview Printing Unit
Drive
This chapter explains the electrical wiring and all major electronic components Part Description
voltage
of Azon TexPro. Ink Supply Mechanism
The major electrical parts used in this printer are shown below. Release Sensor Reverse tension switch
+3.3V
(I/H lever) (mechanical contact)
Printer Chassis
ASF/Pump Motor +42V Stepping motor
Drive
Part Description MT Reader +3.3V/+5V CSIC
Voltage
36 V PSU AC 36 V DC Power supply Cartridge Reader +3.3V/+5V CSIC
12 V PSU AC 12 V DC Power supply Pump Phase Sensor +3.3V Transmission type photo-interrupter
Chassis Fan +24 V DC Blower Fan Carriage (CR) Mechanism
Top Fans +12 V 2 x DC Blower Fan CR Motor +42V DC motor
Control Board* +12 V Printer Chassis control/drive circuit board CR_HP Sensor +3.3V Transmission type photo-interrupter
Raster Board* +12 V Signal rasterizer board CR Encoder Sensor +5V Linear encoder (180LPI)
Interface Board* +5 V Signal amplifier board Multi Sensor +3.3V Reflection type photo-interrupter
Front Sensor +12 V Inductive sensor (PNP) PG/PO Motor +42V Stepping motor
Back Sensor +12 V Inductive sensor (PNP) PG Phase Sensor +3.3V Transmission type photo-interrupter
Down Laser Sensor +12 V Through Beam Photoelectric Sensor Cutter Solenoid +24V DC solenoid
(NPN) P_THICK_0.3 Sensor +3.3V Transmission type photo-interrupter
Up sensor +5 V Optical interrupter P_THICK 0.8 Sensor +3.3V/+5V Transmission type photo-interrupter
Down End position Mechanical Miniature snap-action switch Paper Feed (PF) Mechanism
switch PF Motor +42V DC motor
F/B Driver +36 V Digital stepping drive PF Encoder Sensor +5V Linear encoder (360LPI)
U/D Driver +36 V Digital stepping drive PE sensor +3.3V Reflection type photo-interrupterU
F/B Motor +36 V Stepper Motor ASF/Pump Motor +42V Stepping motor
U/D Motor +36 V Stepper Motor ASF Phase Sensor +3.3V Transmission type photo-interrupter
Button Board +5 V PCB Board for command buttons Paper Eject/Release Mechanism
Button Board Decoder** +5 V Decoding Board for Button Board PG/PO Motor +42V Stepping motor
Shield 1.25 and Control +12 V Printer Chassis control/drive circuit board Paper Eject Phase Reverse tension switch
Board** +3.3V
Sensor (mechanical contact)
*Boards used only in VERSION A of the machine
Paper Eject Release Reverse tension switch
**Boards used only in VERSION B of the machine +3.3V
Sensor (mechanical contact)

Page 29
AZON TEX PRO SERVICE MANUAL  Electrical Section

Printing Unit (continued)

Drive
Part Description
voltage
Printing Mechanism and Boards
MAIN Board - Printing Unit control/drive circuit board
Power Supply Board - Power supply PCB
The number of nozzles:
Print Head -
180 nozzles x 8 rows
Head Thermistor +3.3V Incorporated in the Print Head
SUB Board - Sub Board PCB
SUB Board C - Sub Board PCB
SUB Board B - Sub Board PCB
Display Unit - I/O Display Unit

On the next pages you can find wiring diagrams of the machine.
Please notice that some diagrams are for VERSION A (Control Board +
Raster Board + Interface Board) machines, and some for VERSION B
(Shield + Control Board).

Page 30
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.2. VERSION A

36 V DC Motor
PSU

Front/Back
Table Height Table Height Table driver INTERFACE
safety switch
reset switch Board

RASTER
Up/Down Board
printer driver
Round
SUB Board C
Encoder

MAIN Board
Motor SUB Board B
Display Unit
CONTROL
Board Fans
MAIN Board
12 V DC
PSU

DOWN FRONT BACK UP

Laser Sensor Mag. Sensor Mag. Sensor Opt. Sensor

Button Main Board

Board CN19 & CN20

Chassis Boards connector diagram

Page 31
AZON TEX PRO SERVICE MANUAL  Electrical Section

U/D Motor
650120
36 V DC PSU
UP/DOWN Driver 660059 Round Encoder
670029 650081
F/B Motor
1 2 3 4 5 1: MF+ 1 2 3 1: pin 1 (A)
2: MF- 650120 2: pin 3 (GND)
3: PU- 3: pin 4 (B)
4: DR-
5-pin connector 5: DR+ * 3-pin connector
FRONT/BACK Driver
670029
Table Height Reset 1 2 3 4 5 1: MF+ Control Raster Cable Interface Round Enc. Cable
650178 2: MF-
650233 650235
3: DR-
4: PU-
Mechanical Sensor 5-pin connector 5: DR+ *

Display Unit
650114

Button Board
500361
12 V DC PSU
660059
6 BUTTONS FFC 1 2 1: +12 V
650234 2: -12 V

2-pin connector
Raster Inerface Cable
650234

UP Optical Sensor BACK EM Sensor FRONT EM Sensor DOWN Laser Sens.

660072 650059 650059 660038
Sensor ON/OFF 1 2 3
1 2 3 1: -5 V 1 2 3 1: -12 V 1 2 3 1: -12 V 1: -12 V
2: Signal 2: Signal 2: Signal 650179 2: Signal
3: +5 V 3: +12 V 3: +12 V 3: +12 V Raster B. Interface B.
3-pin connector 3-pin connector 3-pin connector 3-pin connector

*DR+ and PU+ are connected together

Chassis Boards wiring diagram

Page 32
AZON TEX PRO SERVICE MANUAL  Electrical Section

INTERFACE Round
Board Encoder Display Unit Printhead
CONTROL Board
SUB Board C
Pump Phase Sensor SUB Board B SUB Board D
Paper eject phase
Sensor
I/H Lever Sensor (Left)
Paper Eject Cancel SUB Board
PG Phase Sensor PF Encoder Sensor
I/H Lever Sensor (Right) CR Encoder Multi

CN3 Relay FFC

CN2 Relay FFC

CN1 Relay FFC

Not used N/A

CN6 Head FFC

CN5 Head FFC
SF Phase Sensor Photo Black Sensor
Paper Thickness
Sensor (0.8) Light Cyan
CR_HP Sensor N/A
N/A Light Magenta Cutter Solenoid
Matte Black

N/A
Magenta
Yellow

Light Black Maintenance

Cyan

Paper Thickness
Tank
Sensor (0.3)

Suction Fan
CN9 Relay FFC CN54 Relay FFC (Right) CN48 Relay FFC
P/S
N/A
CN8 Relay FFC CN51 Relay FFC

CN7 Relay FFC CN52 Relay FFC

N/A

CN53 Relay FFC

PG/PO ASF/
F6
Motor Pump Motor
Power Supply Printer
cooling fan
Power
MAIN Board Supply
Unit

F2 AC Inlet
CR Motor PF Motor
F8 F4 Battery

Heat Dissipation CN62

F1
Plate Cooing Fan
Network I/F

Network USB A-B

Printing Unit connector diagram
Panel Panel

Page 33
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.3. VERSION B

FRONT
Mag. Sensor

DOWN
Laser Sensor Motor

BACK
Mag. Sensor 36 V DC
PSU

12 V DC Front/Back
PSU Table driver
Table Height
safety switch
Up/Down
printer driver

Table Height
reset switch
UP
Opt. Sensor Motor

Fans
Button Board
Button Board
Round Decoder
Encoder
AZON
Shield 1.25 Display Unit

SUB Board C
&
CONTROL SUB Board B

Board
Main Board
CN19 & CN20 MAIN Board
MAIN Board

Chassis Boards connector diagram

Page 34
AZON TEX PRO SERVICE MANUAL  Electrical Section
1 2 3
12 V DC PSU 1 2 1: -12 V 1 2 3 1: +12 V (brown) 1 2 3 1: +12 V (brown)
2: +12 V 2: signal (black) BACK EM Sensor 2: signal (black) FRONT EM Sensor
660059 3: -12 V (blue) 3: -12 V (blue)
650059 650059
12 V Back Front

4
1 2 3 1: +12 V (brown)
2: signal (black) Sensor ON/OFF DOWN Laser Sens.
3: -12 V (blue)
650179 660038
Laser

5 6
1 2 3 1: +5 V 1 2 3 1: A
2: signal UP Optical Sensor 2: GND Round Encoder
3: -5 V 3: B
660072 650081
Down Encoder

7
1 2 3 4 5 6 7 1: None 6: Dout
2: +5 V 7: None Button Board Decoder Button Board
3: -5 V
4: None 500247 500361
Screen 5: Din

8 9
1 2 3 1: S 1 2 3 1: None
2: - Display Unit 2: S
3: -
650114
Pause Sens2

F/B Motor U/D Motor

10 650120 11 650120
1 2 3 1: DR+ 1 2 3 1: PU- and DR-
2: PU- and DR- 2: DR+
3: PU+ FRONT/BACK Driver 3: PU+ UP/DOWN Driver
F/B Motor 670029 U/D Motor 670029

Mechanical Sensor

36 V DC PSU
660059 Table Height Reset
Chassis Boards wiring diagram 650178

Page 35
AZON TEX PRO SERVICE MANUAL  Electrical Section

Round SHIELD and

Encoder Display Unit Printhead
CONTROL Board
SUB Board C
Pump Phase Sensor SUB Board B SUB Board D
Paper eject phase
Sensor
I/H Lever Sensor (Left)
Paper Eject Cancel SUB Board
PG Phase Sensor PF Encoder Sensor
I/H Lever Sensor (Right) CR Encoder Multi

CN3 Relay FFC

CN2 Relay FFC

CN1 Relay FFC

Not used N/A

CN6 Head FFC

CN5 Head FFC
SF Phase Sensor Photo Black Sensor
Paper Thickness
Sensor (0.8) Light Cyan
CR_HP Sensor N/A
N/A Light Magenta Cutter Solenoid
Matte Black

N/A
Magenta
Yellow

Light Black Maintenance

Cyan

Paper Thickness
Tank
Sensor (0.3)

Suction Fan
CN9 Relay FFC CN54 Relay FFC (Right) CN48 Relay FFC
P/S
N/A
CN8 Relay FFC CN51 Relay FFC

CN7 Relay FFC CN52 Relay FFC

N/A

CN53 Relay FFC

PG/PO ASF/
F6
Motor Pump Motor
Power Supply Printer
cooling fan
Power
MAIN Board Supply
Unit

F2 AC Inlet
CR Motor PF Motor
F8 F4 Battery

Heat Dissipation CN62

F1
Plate Cooing Fan
Network I/F

Printing Unit connector diagram Network USB A-B

Panel Panel
Page 36
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.4. Front/Back Driver and motor (VERSION A)

DIP Switches
SW8 SW7 SW6 SW5 SW4 SW3 SW2 SW1
OFF ON ON OFF OFF ON OFF OFF
-36 V
+36 V

36 V PSU

MF+ A+
1 2 3 4 5

MF- A-
PU- B+
DR- B-
PU+ and DR+

CONTROL Board Ferrite Core Stepper Motor

(2 Windings)

DRIVER

Page 37
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.5. Front/Back Driver and motor (VERSION B)

DIP Switches
SW8 SW7 SW6 SW5 SW4 SW3 SW2 SW1
ON OFF OFF OFF ON OFF OFF OFF
-36 V
+36 V

36 V PSU

A+
A-
DR+ B+
F/B Motor

DIR+
PU- and DR- B-
PUL+ PU+
Ferrite Core Stepper Motor
AZON Shield 1.25 (2 Windings)

DRIVER

Page 38
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.6. Up/Down Driver and Motor (VERSION A)

DIP Switches
SW8 SW7 SW6 SW5 SW4 SW3 SW2 SW1
ON ON ON ON OFF OFF OFF OFF
Table Height Reset Button

End Position
Switch
V+ +36 V
-36 V
V-

36 V PSU

V- V+

MF+ A+
1 2 3 4 5

MF- A-
PU- B+
DR- B-
PU+ and DR+

CONTROL Board Ferrite Core Stepper Motor

(2 Windings)

DRIVER

Page 39
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.7. Up/Down Driver and motor (VERSION B)

DIP Switches
SW8 SW7 SW6 SW5 SW4 SW3 SW2 SW1
ON ON ON ON OFF OFF OFF OFF
Table Height Reset Button

End Position
Switch
V+ +36 V
-36 V
V-

36 V PSU

V- V+

A+
A-
PU- and DR- B+
U/D Motor

DR+ B-
DR+
PU+ PU+
Ferrite Core Stepper Motor
AZON Shield 1.25 (2 Windings)

DRIVER

Page 40
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.8. Power Wires (VERSION A)

Phase (brown) +36 V (orange)

Neutral (blue) +12 V (yellow)

Power Socket with
fuse and switch Protective earth (green-and-yellow) -36 V and -12 V (black)

0 1
N L CN1
MAIN BOARD
N L 36 V DC PSU Power Supply
12 V DC PSU Board
V+ V- V+ V- CN2

+ RASTER V+ U/D MAIN

Power

CN1
- Board V- Driver Board

+ CONTROL V+ F/B
Power

- Board V- Driver

Chasis
Ground

Page 41
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.9. Power Wires (VERSION B)

Phase (brown) +36 V (orange)

Neutral (blue) +12 V (yellow)

Power Socket with
fuse and switch Protective earth (green-and-yellow) -36 V and -12 V (black)

0 1
N L CN1
MAIN BOARD
N L 36 V DC PSU Power Supply
12 V DC PSU Board
V+ V- V+ V- CN2

+ V+ U/D MAIN
Power

CN1
SHIELD
- V- Driver Board

+ CONTROL V+ F/B
Power

- Board V- Driver

Chasis
Ground

Page 42
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.10. Display Unit

Cancel
-
Shield 1.25

S R=220 Ω
AZON

+
Pause

-
S

SUB Board B
CN103
VERSION B
CONTROL
Board

+
-

SUB Board B
CN103

VERSION A
Page 43
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.11. Laser Sensor 2.12. FRONT and BACK Sensors

Emitter Detector
FRONT BACK
Sensor Sensor

J5 J4 J3
+12 V +12 V +12 V
VERSION A Signal Signal Signal
VERSION A
-12 V -12 V -12 V

CONTROL CONTROL CONTROL

Board Board Board

Emitter Detector
FRONT BACK
Sensor Sensor

+12 V +12 V +12 V

+ S -
Laser

Signal

+ S -
+ S -

Back
Signal
Front
Signal
VERSION B -12 V -12 V -12 V
VERSION B
AZON Shield AZON Shield AZON Shield
1.25 1.25 1.25

Page 44
AZON TEX PRO SERVICE MANUAL  Electrical Section
2.13. UP Sensor 2.14. Round Encoder

Round Encoder Sensor Round Encoder Sensor

(Back) (Back)

29001

29001
+ S -
SUB Board C SUB Board C
VERSION A J1
+5 V CN24 CN24
Signal
-5 V

CONTROL
Board

1 2 3

GND
A

B
INTERFACE
Encoder
Board
+ S -

AZON Shield 1.25

VERSION B
+5 V
VERSION B
+ S -
Down

Signal
-5 V

AZON Shield
1.25 CONTROL
Board

VERSION A

Page 45
3
Troubleshooting

In this chapter:
>> Error Codes
>> Troubleshooting soft-
ware
AZON TEX PRO SERVICE MANUAL  Troubleshooting

3.1 Intro To increase the troubleshooting efficiency, follow the flow chart below
When it comes to Printer malfunction, it is most important to diagnose and narrow down the trouble.
an issue. We can separate problems by the nature of problem:
Occurrence of Troubles

• Hardware problems:

>> Mechanical problems Troubleshooting based on Troubleshooting based on Troubleshooting based on

>> Electronic problems Panel Messages Printed Result Printer startup or other
>> Electromechanical problem
>> Electrical problems
>> Hydraulic problems Remedies for Warning Remedies for Error Remedies for Service Call
Messages Messages Errors

• Software problems
Example of troubleshooting algorithm:
• Network problems

For some of more complicated issues it is required that certified techni-

cian takes care of the problem, and for more difficult ones, the official
Azon technician has to be called in.
This problems vary on level of difficulty of repair and diagnostic:

There are couple of useful tools for troubleshooting printer problems.

On different levels of diagnostic:

• Display Unit
• Test print (Nozzle check and Alignment test)

Page 47
 AZON TEX PRO SERVICE MANUAL  Troubleshooting
3.2. Display Unit Messages
LCD Panel Message Displayed Error
Printer Mechanism conducts self testing based on output conditions of each
FORBIDDEN MEDIA FROM ASF prohibitions
sensor. Any error detected by self testing is displayed by an LCD message and P.TRAY
LED indicators. This section explains corrective actions for errors and error FEED SHEET PAPER MANUALY
messages.
TIMES REMAINING Conversion cartridge life near end
LCD Panel Message Displayed Error
REPLACE CNVRSIONCRTG Conversion cartridge life error
MNT TK NEAR FULL Maintenance tank near
INVALID INK CRTG Wrong PK/ MK
INK LOW Ink Low INK OUT Ink out
MNT REQ nnnn Maintenance request
INVALID INK CRTG Wrong Ink cartridge
PAPER LOW Paper near end
REMOVE PAPER Cleaning unavailable
INVALID INK CRTG Wrong destination
NOZZLES STILL CLOGGED Cleaning failure WRONG INK CRTG Unavailable Ink cartridge
CHANGE PAPER TYPE Multi Sensor SN gain error INVALID INK CRTG Wrong logo error
Multi Sensor paper recognition error SET INK CRTG Ink Cartridge failure/ CSIC contact error
WRONG PAPER SIZE Cut sheet size error NO INK CRTG No Ink Cartridge
REMOVE PAPER Paper eject error/ Front manual feed unavail-
MNT TNK FULL Maintenance Tank full
able error
LOWER INK LEVERS Releasing left and right ink lever
PAPER OUT Paper end/ roll paper end
LOWER L INK LVR Releasing left ink lever
RELOAD PAPER Borderless printing unavailable error*4
LOWER R INK LVR Releasing right ink lever
NO BORDERLESS WITH
THIS SIZE TOP COVER OPEN Printer Cover open
RELOAD PAPER Paper recognition error LOAD PAPER Releasing Paper Lever (Except roll paper)
RELOAD PAPER Manual cut paper set error LOAD PAPERSUCTION Releasing Paper Lever (Roll paper only)
INSERT DEEPLY SET PAPER LEVER Releasing Paper Lever in operation
NOT STRAIGHT RELOAD Cut sheet loading error* REREASE LEVER REMOVE Paper jam (ASF)
PAPER NOT STRAIGHT Paper skew error PAPER JAM
PAPER NOT CUT Paper cut error REREASE LEVER Paper jam (CR)
REMOVE PAPER JAM
COMMAND ERROR Command error
NO MNT TNK No Maintenance Tank
MISMATCH ERROR Wrong ink error
REAR COVER OPEN Rear Cover open
DRIVER INK SET SETTING IS
WRONG OPTION I/ F ERROR Type-B Option I/ F Card Error
LOAD SHEET PAPER IN P.TRAY Wrong ASF paper path UNLOCK PRINT HEAD CR lock unlocked error
FEED SHEET PAPER Wrong manual paper path SERVICE REQ. Service request, CR servo error (fatal er-
nnnnnnnnn ror)
Page 48
 AZON TEX PRO SERVICE MANUAL  Troubleshooting
3.3 Error Codes Error Code Description
MAINTENANCE 0001001D CR servo parameter error
Error Code Description 0001001E PF servo parameter error
0002 The number of CR movement cycles has reached predetermined 00010020 CSIC reed/right error
value. 00010022 Ink type error (setting on printer body side)
0004 Nozzle check error 00010023 RTC analysis error
0008 RTC backup battery shut off / uninstalled 00010025 CSIC ROM communication error
0010 Multi Sensor Error 00010026 RTC communication error
0020 Print Head life counter 00010028 Head error
0040 Pump counter has reached predetermined amount. 00010029 Unidentified NMI
0080 Date is not set 0001002A CR ASIC ECU error
0088 RTC backup battery is not installed 0001002B PF ASIC ECU error
0100 RTC backup battery pressure is temporally low 0001002D Cleaning Unit work life error
0200 The number of ASF paper feeding has reached predetermined value. 0001002F 360 DPI writing time out error
SERVICE 00010030 Multi Sensor failure
00000101 CR Motor life 00010031 ASF phase detection error
00001A40 Communication error between the main board and sub board 00010032 ASF drive switch error
00010000 PF Motor Encoder check error 00010033 Eject phase detection error
00010001 PF Motor out of step 00010034 Eject movement error
00010002 PF Motor over current 00010035 Pump phase detection error
00010003 PF Motor in-position time-out 00010036 Type-B board installation error
00010004 CR Motor Encoder check error 00010037 Head thermistor error
00010005 CR Motor out of step 00010038 Transistor thermistor error
00010006 CR Motor over current 00010039 PG adjustment value incorrect overwrite error
00010007 CR Motor in-position time-out 0001003A PG adjustment value outside range error
00010008 Servo interrupt watchdog time-out 0001003B Cutter installation error 1
00010009 System interrupt watchdog time-out 0001003C Cutter installation error 2
0001000A CR axis detection error 0001003D Cutter installation error 3
0001000C PG axis detection error 00020000 NVRAM error
0001000F CR Motor PWM output faulty 00020002 SDRAM error
00010010 PF Motor PWM output faulty 00020003 BOOT program SUM error
00010012 CR overload (high sensitivity) error 00020009 Flash memory SUM error
00010013 PR overload (high sensitivity) error 0002000A Program load error
0001001B Head driver (TG) temperature error

Page 49
AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE (Continued)
Error Code Description
0002000B Internal memory shortage error
100000E0 CPU address error (load misalignment)
10000100 CPU address error (storage misalignment)
10000180 CPU reserve command code exception error
100001A0 CPU slot illegal command exception error
100001C0 AC disruption
100005C0 CPU DMA address error
10000xxx CPU error
0003xxxx Debug error code
0Dxxxxxx Debug error code
0Exxxxxx RTC timer off error

Page 50
 AZON TEX PRO SERVICE MANUAL  Troubleshooting

3.4 Remedies for LCD Messages Invalid Cartridge

Cause of trouble
Non Genuine Message Compatibility issue between 4880 and 4800 chips

Cause of trouble Remedy

Chip recognition during printer start up. Press the pause button once and the process continues normally

Remedy
When you get the message, non genuine cartridge:
1. Press the DOWN button 5 times, and the display will show “Yes No”.
2. Press the LEFT button 1 time to choose “Yes”, and it will show “dam-
age from”.
3. Press the “DOWN” button 5 times, and it will show “Acpt. Decline”.
4. Press the LEFT button 1 time to choose “Accept”. “Please wait” will
appear.. After 1 minute the message “READY” will appear to the dis-
play..
5.The machine is ready to print now.

Page 51
 AZON TEX PRO SERVICE MANUAL  Troubleshooting

3.5 Remedies for SR Errors 2. The product-life cycle is the same as CR Motor-life cycle, so check
and maintain all over the printer mechanism. Specially check points are
SERVICE REQ. 00000101 shown below.
􀂄 Check for bending or damage to the Head FFC.
Error meaning: 􀂄 Check for damage to the CR timing belt and PF timing belt.
CR Motor life 􀂄 Check for abnormal noise when carriage unit moves (bearings are
worn).
Explanation: 􀂄 Check for accumulation of paper dust or dust to paper feed route.
Indicates that the number of CR Motor passes has reached the speci- If there is paper dust or dirt and carry out a cleaning.
fied value. The printer will develop the following problems and stop 􀂄 Check the lubrication points, and lubricate them if they are dry.
operation if printing is continued in this condition. 3. Clear the CR Motor Life Counter.
􀂄 Ink leakage through cracks in Ink Tube.
􀂄 Poor movement of Carriage Unit due to CR Motor internal wear.
SERVICE REQ. 00001A40
Remedy:
1. Check the number of times that the CR Motor has shuttled at “VIEW Error meaning:
COUNTER“ from Maintenance Mode 2, look for the measured number Communication error between the main board and sub board
on the chart, and replace the corresponding parts.
Cause of trouble
Accumulated number of shuttle movements Communication failure between the main board and either of the ink
Part Name <2,600K ~2,600K >5,200K holder
Motor Assy., boards (sub boards) on the left or the right.
X O O
CR
Pulley, Remedy
Driven/ Shaft, X O O 1. Turn the printer OFF, then turn it back ON. If the printer recovers
Pulley after restart, follow up its status.
Tube, Supply, 2. Replace either of the sub boards on the left or right. If the printer
X Δ O
Ink
does not recover, replace both of the boards.
Scale, CR X O O 3. Replace the MAIN Board
BOARD
O X X
ASSY., MAIN
Ο : Replacement required/ Δ : Check the part/ Χ : No arrangement required

Page 52
 AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 00010000
6. All the harness must be connected properly and free from short cir-
cuit
Error meaning:
or broken wire.
PF Motor Encoder check error
Remedy
Explanation
1. Check for dirt, paper dust or damage to the Loop Scale
During initial operation at power on or during PF Motor operation, there
2. Connect the PF Encoder Sensor connector or PF Motor connector.
may be a case where the encoder pulse signal can not be recognized
3. Adjust the PF Timing Belt Tension.
at specified intervals. In such a case, this message is displayed and
4. Backtrace the wiring to the Texjet board, to see if everything is well
the printer stops operating.
connected
5. Replace the PF Encoder Sensor.
Cause of trouble
6. Replace the PF Motor
􀂄 Disconnected connector for the PF Encoder Sensor.
7. Replace the MAIN Board
􀂄 Disconnected connector for the PF Motor.
􀂄 Broken wire for the PF Motor Encoder.
􀂄 Inverted wiring for A and B pulses.
􀂄 Inverted wiring for the PF Motor.
􀂄 PF Motor short
􀂄 PF Motor continuous excitation (voltage applied continuously, motor
revolutions unusual)
􀂄 Broken power supply fuse for the PF motor driver (on the Main
Board)

Points to be checked
1. The PF Encoder Sensor and the PF Loop Scale must be free from
dust
and dirt or any other foreign matters.
2. Execute encoder checking by the “Self Testing Menu” in “Mainte-
nance Mode 2”.
3. The PF Timing Belt must be free from any defects and the belt must
be in proper tension.
4. The PF Roller must rotate smoothly, free from undue load.
5. Measure the resistance value of the PF Motor (17.9 ± 15% [Ω]).
If the PF Motor is found in short mode, replace the MAIN Board at the
same time.

Page 53
AZON TEX PRO SERVICE MANUAL  Troubleshooting

SERVICE REQ. 00010001 SERVICE REQ. 00010002

Error meaning: Error meaning:

PF Motor out of step PF Motor over current

Explanation Explanation
During PF Motor operation, there may be a case where the encoder During PF Motor operation, there may be a case where an abnormal
pulse signal within the specified range is not input within a specified current out of the specified limits is detected in the PF Motor drive cir-
period of time or the pulse width is extremely long or short. In such a cuit on the Main Board or a current exceeding the specified value is
case, the PF Motor is judged to be out-of-step, so that this message is required. In such a case, this message is displayed and the printer
displayed and the printer stops operating. stops operating.

Points to be checked Points to be checked

1. The PF Encoder Sensor and the PF Loop Scale must be free from 1. The PF Loop Scale must be free from dust and dirt or any other for-
dust and dirt or any other foreign matters. eign matters.
2. Execute encoder checking by the Self Testing Menu in "Maintenance 2. Measure the resistance value of the PF Motor (17.9 ± 15% [Ω]).
Mode 2. If the PF Motor is found in short mode, replace the BOARD ASSY.,
3. The PF Timing Belt must be free from any defects and the belt must MAIN at the same time
be in proper tension. 3. By visual inspection, check the harness of the PF Motor for any
4. The PF Roller must rotate smoothly, free from undue load. problem causing a short circuit to the frame.
5. Measure the resistance value of the PF Motor (17.9 ± 15% [Ω]).
If the PF Motor is found in short mode, replace the MAIN Board at the Remedy
same time. 1. Check for dirt, paper dust or damage to the Loop Scale.
6. All the harness must be connected properly and free from short cir- 2. Replace the Motor Assy., PF
cuit or broken wire. 3. Replace the MAIN Board

Remedy
1. Check for dirt, paper dust or damage to the Loop Scale.
2. Perform the PF Timing Belt Tension Adjustment
3. Replace the PF Encoder Sensor
4. Replace the Motor Assy., PF
5. Replace the MAIN Board

Page 54
AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 00010003 SERVICE REQ. 00010004

Error meaning: Error meaning:

PF Motor in-position time-out CR Motor Encoder check error,
Printhead movement error.
Explanation
At PF stop processing in PF Motor control, there may be a case where Explanation
the paper can not move to the final target position within a specified pe- During initial operation at power on or during CR Motor operation, there
riod of time. In such a case, this message is displayed and the printer may be a case where the encoder pulse signal is not input at specified
stops operating. intervals. In such a case, this message is displayed and the printer
stops operating.
Points to be checked
1. The PF Encoder Sensor and the PF Loop Scale must be free from Cause of trouble
dust and dirt or any other foreign matters. 􀂄 Disconnected FFC for the CR Encoder Sensor.
2. Execute encoder checking by the Self Testing Menu in “Maintenance 􀂄 Disconnected connector for the CR Motor.
Mode 2”. 􀂄 Broken wire for the CR Motor Encoder Sensor.
3. The PF Timing Belt must be free from any defects and the belt must 􀂄 Inverted wiring for A and B pulses.
be in proper tension. 􀂄 Inverted wiring for the CR Motor.
4. The PF Roller must rotate smoothly, free from undue load. 􀂄 CR Motor short
5. Measure the resistance value of the PF Motor (17.9 ± 15% [Ω]). 􀂄 Broken power supply fuse for the PF motor driver (on the Main
If the PF Motor is found in short mode, replace the BOARD ASSY., Board)
MAIN at the same time. 􀂄 Completey clogged Printhead cannot move from Capping (this oc-
6. All the harness must be connected properly and free from short cir- cures only in Cleaning mode)
cuit or broken wire.
Points to be checked
Remedy
1. Check for dirt, paper dust or damage to the Loop Scale. 1. Check if the blue release lever for the printhead is in normal possi-
2. Perform the PF Timing Belt Tension Adjustment tion.
3. Replace the PF Encoder Sensor 2. Change the paper option to roll without cut option enabled.
4. Replace the Motor Assy., PF 3. The Scale CR (encoder strip) is dirty. Clean it with isopropyl Alcohol,
5. Replace the MAIN Board without pressure on both sides. If necessary change it
4. Printhead is blocked and cannot get out of parking position
5. Clean the encoder sensor between the reader.

(Continued on next page)

Page 55
AZON TEX PRO SERVICE MANUAL  Troubleshooting
5. CR Scale is disconnected from CR Encoder Sensor. SERVICE REQ. 00010005
6. The CR Encoder Sensor and the CR Scale must be free from dust
and dirt or any other foreign matters. Error meaning:
7. Execute encoder checking by the Self Testing Menu in “Maintenance CR Motor out of step.
Mode 2”. Possible pump mechanism problem.
8. The CR Timing Belt must be free from any defects and the belt must
be in proper tension. Ensure when you get this error message that the Printhead moves
9. The Carriage Unit must slide smoothly, free from undue load. freely from the parking position. If it does move freely check for
10. Measure the resistance value of the CR Motor. (17.9 ± 10% [Ω]) pump problems and look for any damaged or dirty parts around it,
11. All the harness must be connected properly and free from short such as gears or wheels, which may don’t work properly.
circuit or broken wire.
Explanation
Remedy During CR Motor operation, there may be a case where the encoder
1. Check to see if the CR Scale for detection of the encoder pulse is pulse signal within the specified range is not input within a specified
removed. period of time or the pulse width is extremely long or short. In such a
2. Check for dirt, paper dust or damage to the CR Scale. case, the CR Motor is judged to be out-of-step, so that this message is
3. Check if connection of the CR Encoder Sensor connector or Motor displayed and the printer stops operating.
Assy., CR connector.
4. Perform the CR Timing Belt Tension Adjustment Cause of trouble
5. Replace the CR Encoder Sensor 􀂄 Defective CR Motor.
6. Replace the CR Motor 􀂄 CR Motor driver damage (42V system short)
7. Change the Harness encoder cable (CR Sensor-Sub Board). 􀂄 Broken temperature fuse for Cutter Solenoid.
8. Change the Harness head B cable on the encoder board.
9. Change the front sub board Points to be checked
10. Change the harness 7,8,9 1. CR Scale is disconnected from CR Encoder Sensor.
11. Replace the MAIN Board 2. The CR Encoder and the CR scale must be free from dust and dirt or
any other foreign matters.
If this error happens only when claening is initiated, check the 3. Execute encoder checking by the Self Testing Menu in "Maintenance
Printhad (if the Printhead is completely clogged it won’t be able Mode 2".
to move from Capping). If this is the case you need to replace the 4. The CR Timing Belt must be free from any defects and the belt must
Printhead. be in proper tension.
5. Execute the CR_HP Sensor checking by the Self Testing Menu in
"Maintenance Mode 2".
6. The Carriage Unit must slide smoothly, free from undue load.

(Continued on next page)

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
7. Measure the resistance value of the CR Motor. (17.9 ± 10% [Ω]) SERVICE REQ. 00010006
8. All the harness must be connected properly and free from short cir-
cuit or broken wire. Error meaning:
CR Motor over current
Remedy
1. Check to see if the CR Scale for detection of the encoder pulse is Explanation
removed During CR Motor operation, there may be a case where an abnormal
2. Check for dirt, paper dust or damage to the CR Scale. current out of the specified limits is detected in the CR Motor drive cir-
3. Perform the CR Timing Belt Tension Adjustment cuit on the MAIN Board or a current exceeding the specified value is
4. Replace the CR Encoder Sensor required. In such a case, this message is displayed and the printer
5. Replace the CR_HP Sensor stops operating.
6. Replace the CR Mottor
7. Replace the Cutter Solenoid. Points to be checked
8. Replace the MAIN Board 1. The CR Scale must be free from dust and dirt or any other foreign
matters.
2. Execute the CR_HP Sensor checking by the Self Testing
Menu in “Maintenance Mode 2”.
3. Measure the resistance value of the CR Motor. (19.3± 10% [Ω])
If the CR Motor is found in short mode, replace the MAIN Board at the
same time.
4. By visual inspection, check the harness of the CR Motor for any
problem causing a short circuit to the frame.

Remedy
1. Check for dirt, paper dust or damage to the CR Scale.
2. Perform the CR Timing Belt Tension Adjustment
3. Replace the CR_HP Sensor
4. Replace the CR Motor
5. Replace the MAIN Board

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 00010007 7. Replace the MAIN Board

Error meaning:
CR Motor in-position time-out SERVICE REQ. 00010008

Explanation Error meaning:

At Carriage Unit stop processing in CR Motor control, there may be Servo interrupt watchdog time-out
a case where the Carriage Unit can not move to the final target posi-
tion within a specified period of time (as per pulse detection). In such a Explanation
case, this message is displayed and the printer stops operating. During the CR Motor or PF Motor operation, there may be a case
where watch dog time-out is detected in the DC motor control circuit or
Cause of trouble on the ASIC. In such a case, this message is displayed and the printer
There are pulses smaller than out-of-step pulse remaining without stops operating.
completing PF.
Remedy
Points to be checked Since the cause is deemed to be a defective CPU or ASIC, replace the
1. CR Scale is not removed from CR Encoder Sensor. MAIN Board
2. The CR Encoder Sensor and the CR Scale must be free from dust
and dirt or any other foreign matters.
3. Execute encoder checking by the Self Testing Menu in “Maintenance SERVICE REQ. 00010009
Mode 2”.
4. The CR Timing Belt must be free from any defects and the belt must Error meaning:
be in proper tension. System interrupt watchdog time-out
5. The Carriage Unit must slide smoothly, free from undue load.
6. Measure the resistance value of the CR Motor. (19.3 ± 10% [Ω]) Explanation
7. All the harness must be connected properly and free from short cir- In the data processing stage on the BOARD ASSY., MAIN, there may
cuit or broken wire. be a case where runaway or defective cash occurs on CPU or ASIC. In
such a case, this message is displayed and the printer stops operating.
Remedy
1. Check to see if the CR Scale for detection of the encoder pulse is Remedy
removed. If not cleared by turning the power OFF and back ON, the CPU or ASIC
2. Check for dirt, paper dust or damage to the CR Scale. isdeemed defective, so replace the MAIN Board.
3. Perform the CR Timing Belt Tension Adjustment
4. Replace the CR Encoder Sensor
5. Replace the CR_HP Sensor
6. Replace the CR Motor
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AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 0001000A SERVICE REQ. 0001000C

Error meaning: Error meaning:

CR home position sensor error PG phase sensor error

Explanation Explanation
During initial operation at power on or during printing operation, there During initial operation at power on or during platen gap fluctuation
may be a case where the home position can not be detected at the (change) operation after paper setting, there may be a case where the
home position detection timing or within a specified period of time. In PG home position can not be detected. In such a case, this message is
such a case, this message is displayed and the printer stops operating. displayed and the printer stops operating.

Points to be checked Cause of trouble

1. Check if the CR_HP Sensor is free from adhesion of any foreign 􀂄 Disconnected connector for the PG Phase Sensor.
matters. 􀂄 Disconnected connector for the PG Motor.
2. Execute CR_HP Sensor checking by the Self Testing Menu in “Main- 􀂄 Broken wire for the PG Motor.
tenance Mode 2”. 􀂄 Defective PG Phase Sensor.
􀂄 Defective PG Motor.
Remedy 􀂄 Damage to wheel linkage of PG drive gears
1. Check for dirt, paper dust or damage to the CR_HP Sensor. 􀂄 Power supply fuse for PG/PO Motor driver is broken on the MAIN
2. Replace the CR_HP Sensor Board.
3. Replace the MAIN Board
Points to be checked
1. Check that the PG Phase Sensor and the PG drive gears are free
If the above steps do not result in recovery, this message will be from
displayed due to malfunctioning CR system (CR Encoder Sensor/ obstruction by adhesion of foreign matters or soiling.
CR Motor, etc.), so check by widening the range of investigation. 2. Measure the resistance value of the PG Motor. (7.0 ± 10% [Ω])
If the PG Motor is found in short mode, replace the BOARD ASSY.,
MAIN at the same time.
3. All the harness must be connected properly and free from short cir-
cuit or broken wire.
4. There should be no damage to wheel linkage such as between PG
Motor pinion gear and PG drive gears.

(Continued on next page)

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
Remedy 3. Replace the MAIN Board
1. Connect PG Phase Sensor or PG Motor connector correctly.
2. Replace the PG Phase Sensor
3. Replace the Motor Assy., PG SERVICE REQ. 00010010
4. Replace the MAIN Board
Error meaning:
PF Motor PWM output faulty
SERVICE REQ. 0001000F
Explanation
Error meaning: There may be a case where a current exceeding the specified value
CR Motor PWM output faulty flows during PF Motor operation. In such a case, this message is dis-
played and the printer stops operating.
Explanation This error can be displayed in the following case: an abnormal load
There may be a case where a current exceeding the specified value which does not reach the level causing an out-of-step phenomenon
flows during CR Motor operation. In such a case, this message is dis- “00010001” in the paper feed drive system has occurred and the run-
played and the printer stops operating. ning speed of the motor has been detected to be too low (by the en-
This error can be displayed in the following case: an abnormal load coder), so that the current is increased to raise the running speed of
which does not reach the level causing an out-of-step phenomenon the motor. Thus, this message appears to prevent the PF Motor from
“00010005” in the carriage drive system has occurred and the running being overheated.
speed of the motor has been detected to be too low (by the encoder),
so that the current is increased to raise the running speed of the motor. Remedy / Points to be checked
Thus, this message appears to prevent the CR Motor from being 1. Check the load on the PF Motor.
overheated. • Measure the resistance value of the PF Motor. (17.9 ± 15% [Ω])
If the PF Motor is found in short mode, replace the MAIN Board at the
Remedy / Points to be checked same time.
1. Check the load on the CR Motor. • Running load of PF Motor (check by manual operation)
• Running load of CR Motor (check by manual operation) • Rotation load of PF Roller
• Measure the resistance value of the CR Motor. (19.3 ± 10% [Ω]) 2. Replace the Motor Assy., PF
If the CR Motor is found in short mode, replace the BOARD ASSY., 3. Replace the MAIN Board
MAIN at the same time.
• Damage to or wear in the CR Driven Pulley
• Damaged or worn bearing of the Carriage Unit
• Flaws in the CR Rail caused by roller running
• Tension of the CR timing belt
2. Replace the CR Motor. If the CR Motor is found in short mode, re-
place the MAIN Board at the same time.
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AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 00010012 SERVICE REQ. 00010013

Error meaning: Error meaning:

CR overload (high sensitivity) error PF overload (high sensitivity) error

Explanation Explanation
PWM has been being output for a certain period of time. This can be PWM has been being output for a certain period of time. This can be
made when load on the CR Motor is slightly increased. made when load on the PF Motor is slightly increased.

Remedy / Points to be checked Remedy / Points to be checked

1. Check the load on the CR Motor. 1. Check the load on the PF Motor.
• Running load of CR Motor (check by manual operation) • Measure the resistance value of the PF Motor.
• Measure the resistance value of the PF Motor. If the PF Motor is found in short mode, replace the MAIN Board at the
If the CR Motor is found in short mode, replace the MAIN Board at the same time.
same time. • Running load of PF Motor (check by manual operation)
• Damage to or wear in the CR Driven Pulley • Rotation load of PF Motor
• Damaged or worn bearing of the Carriage Unit 2. Replace the Motor Assy., PF
• Flaws in the CR Rail caused by roller running 3. Replace the MAIN Board
• Tension of the CR timing belt
2. Replace the Motor Assy., CR
3. Replace the MAIN Board

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 0001001B SERVICE REQ. 0001001D

Error meaning: Error meaning:

Head driver (TG) temperature error CR servo parameter error
Appers During start up or printing: Printhead movement problem.
Explanation
During printing operation (empty jetting of ink), there may be a case Explanation
where the temperature inside the Print Head has risen above the speci- There may be a case where a voltage exceeding the specified value is
fied value and the thermistor in the Print Head detects it as abnormal about to be applied to the CR Motor. In such a case, this message is
temperature. In such a case, this message is displayed and the printer displayed and the printer stops operating.
stops operating.
Remedy/Points to be checked
Cause of trouble 1. Check if the blue release lever for the printhead is in normal possi-
􀂄 Print Heat increase due to empty jetting of ink tion.
􀂄 Faulty contact of Head FFC, broken Head FFC or disconnected 2. Change the paper option to roll without cut option enabled.
Head FFC. 3. The Carriage Unit must slide smoothly, free from undue load. Check
􀂄 Print Head broken down. if any parts flushing box or cleaning station are blocking the movement
of the carriage.
Remedy 4. Measure the resistance value of the CR Motor. (19.3 ± 10% [Ω])
1. Turn off the power to the printer once and turn it on again and check If the CR Motor is found in short mode, replace the BOARD ASSY.,
for recovery. MAIN at the same time.
2. Check harness cables 5,6 on Printhead if not sure change it 5. The CR Encoder Sensor and the CR Scale must be free from dust
3. Check harness cable 4 on board over Printhead if not sure change it and dirt or any other foreign matters. Check for dirt, paper dust or dam-
4. Replace the Printhead age to the CR Scale Clean it with isopropyl Alcohol, without pressure
5. Change the board assy SUB (front panel) on both sides. If necessary change it. Clean the encoder sensor be-
6. Change harness cables 7,8,9 on Epson main board tween the reader also.
7. Change MAIN Board 6. The CR Timing Belt must be free from any defects and the belt must
be in proper tension. Check the belt and perform the CR Timing Belt
Tension Adjustment.
7. Change the Harness encoder cable (encoder sensor-board assy
sub).
8. Change the CR Encoder sensor.
9. Replace the CR Motor

(continued on next page)

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
10. All the harness must be connected properly and free from short cir- SERVICE REQ. 0001001E
cuit or broken wire. Change the Harness head B cable on the encoder
board. Error meaning:
11. Change the SUB Board-D PF servo parameter error
12. Change the harness 7,8,9 Appears During start up or printing: Table tray movement problem
13. Replace the MAIN Board
Explanation
There may be a case where a voltage exceeding the specified value is
about to be applied to the PF Motor. In such a case, this message is
displayed and the printer stops operating.

Remedy/Points to be checked
1. If you have overly large images loaded over network on your RIP,
or sending over network to the printer, if the network lags on speed
then the communication can be lost and cause a tray movement error
001001E.
2. If you do production (more than 1 copy) if you leave the tray on t-
shirt loading position for more than 3 minutes this can also cause the
communication to get lost and tray movement error.
3. When cancelling a print job at the end of the printout with F1 mode
enabled and many copies in the spool, it might happen that the board
is not recognizing the reset functions correctly. As follows at the next
print, a critical error might happen. Service Request 001001E and se-
curity switch IN reached. To avoid that the best is to restart the printer
after such a reset.
4. Check if there is a problem on the tray movement
5. Unplug the PF encoder sensor and plug it back again
6. Perform a encoder sensor position correction
7. The Scale CR (encoder strip) is dirty. Clean it with isopropyl Alcohol,
without pressure on both sides. If necessary change it
8. Check mechanically (rails and wheels) and electronically (encoder
disk, encoder sensor) and wiring
9. Change the PF sensor or wiring
10. Change the Harness encoder cable (encoder sensor-board assy
sub)
(Continued on next page)
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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
11. The PF Encoder Sensor and the PF Loop Scale must be free from SERVICE REQ. 00010022
dust and dirt or any other foreign matters. The PF Timing Belt must be
free from any defects and the belt must be in proper tension. The PF Error meaning:
Roller must rotate smoothly, free from undue load. Ink type error (setting on printer body side)
Measure the resistance value of the PF Motor (17.9 ± 10% [Ω]).
If the PF Motor is found in short mode, replace the BOARD ASSY., Explanation
MAIN at the same time. “Ink type: neutral” is set even though an ink type other than dye/pig-
12. All the harness must be connected properly and free from short ment or “CSIC detection: OFF” has been set.
circuit or broken wire.
13. Perform the CR Timing Belt Tension Adjustment. Remedy
14. Replace the Motor Assy., PF 1. Install the correct Ink Cartridge.
15. Replace the MAIN Board 2. Raise the Ink Lever and set the Ink type (NPD) by SERVICE CON-
FIG of Maintenance Mode 2
NOTE: If setting is performed with the Ink Lever in the set
SERVICE REQ. 00010020 position, initialization will start and the service request
error will occur again.
Error meaning:
CSIC reed/write error

Explanation
This message is displayed and the printer is stopped when information
from the Ink Cartridge CSIC cannot be obtained or the latest ink
information for the CSIC cannot be written when turning the power ON/
OFF, opening/closing the I/C Cover or at completion of printing 1 page.

Remedy
1. Connect CR_FFC
2. Defective CSIC Board (Replace the Ink Cartridge.)
3. Faulty contact with the CSIC
Replace the “I/H Left Unit” or “I/H Right Unit”.
(Refer to I/H Left Unit / I/H Lever Sensor (Left), or I/H Right Unit
/ I/H Lever Sensor (Right)
4. Replace the SUB Board B, Replace the SUB Board C
5. Replace the MAIN Board

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting

SERVICE REQ. 00010023 SERVICE REQ. 00010025

Error meaning: Error meaning:

RTC analysis error CSIC ROM communication error

Explanation Explanation
There may be a case where the absolute time data stored on NVRAM There may be a case where an error occurs in communication with the
indicates an impossible date or hour. In such a case, this message is CSIC and BOARD ASSY., MAIN. In such a case, this message is
displayed and the printer stops operating. displayed and the printer stops operating.

Remedy Cause of trouble

􀂄 Execute one of the followings: 􀂄 Faulty contact of Ink Cartridge
• Turn on the printer in Maintenance Mode 2, and execute
“RTC&USB ID&IEEE1394 ID” to set the date using basic adjustment Remedy
in adjustment program. 1. Install the correct Ink Cartridge.
􀂄 Remove the lithium battery once and install it again. 2. Defective CSIC Board (Replace the Ink Cartridge.)
􀂄 Replace the lithium battery with a new one. (After replacement, be 3. Faulty contact with the CSIC
sure to execute RTC setting in one of the methods above.) Replace the “I/H Left Unit” or “I/H Right Unit”.
􀂄 Replace the MAIN Board (Refer to I/H Left Unit / I/H Lever Sensor (Left), or I/H Right Unit/ I/H
Lever Sensor (Right) )
4. Replace the SUB Board B and the SUB Board C
5. Replace the MAIN Board

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting

SERVICE REQ. 00010026 3. If the printer does not recover after trying 1 and 2, replace the MAIN
Board (The fuse of the board may have blown due to a slant connec-
Error meaning: tion of the Head FFC.)
RTC communication error

Explanation SERVICE REQ. 00010029

There may be a case where the RTC circuit on the MAIN Board
operates incorrectly (is operated as test mode). In such a case, this Error meaning:
message is displayed and the printer stops operating. Unidentified NMI

Remedy Explanation
1. Remove the battery once with the power turned off and after waiting CPU has detected undefined NMI.
for a while, install the battery again and turn the power on.
2. Repeat Step 1 above until this error does not occur at power-on. Remedy
􀂄 Start up the printer in Maintenance Mode 2, execute If this error is not cleared even when the power is turned off once and
“RTC&USBID&IEEE1394ID” to set the date using basic adjustment in on again, replace the MAIN Board.
the adjustment program.

SERVICE REQ. 0001002A

SERVICE REQ. 00010028
Error meaning:
Error meaning: CR ASIC ECU error
Head error
Cause of trouble
Cause of trouble 􀂄 Faulty firmware (irregular overwriting of register, etc.)
The driver circuit in the Printhead was damaged due to a slant connec- 􀂄 Damaged drive circuit board (break in pattern, etc.)
tion of the Head FFC, etc.
Remedy
Remedy 1. Installing Firmware
1. Check the connection between the Head FFC and the SUB Boards 2. Replace the MAIN Board
for disconnection or slant connection. If any, correct the connection. If
any of the terminal sections of the Head FFC is damaged, replace the
Head FFC with a new one.
2. Replace the Printhead

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 0001002B Remedy
Recover by turning power OFF and back ON.
Error meaning:
PF ASIC ECU error
SERVICE REQ. 00010030
Cause of trouble
􀂄 Faulty firmware (irregular overwriting of register, etc.) Error meaning:
􀂄 Damaged drive circuit board (break in pattern, etc.) Multi Sensor Failure

Remedy Cause of trouble

1. Installing Firmware Multi Sensor is damaged
2. Replace the MAIN Board
Remedy
1. Clean the multi sensor with isopropyl alcohol
SERVICE REQ. 0001002D 2. Check if the connection between the Multi Sensor and MAIN Board,
and correct it if abnormal.
Error meaning: 3. Replace the Multi Sensor
Cleaning Unit work life error

Cause of trouble SERVICE REQ. 00010031

Pump counter (8P x 1000 = 8,000P) has reached its regulated value
Error meaning:
Remedy ASF phase detection error
Replace the Cleaning Unit and reset the Cleaning Unit work life coun-
ter. (Reset When Cleaning Unit Change) Cause of trouble
􀂄 ASF home position cannot be detected even though Pump Motor
turns at designated amount.
SERVICE REQ. 0001002F 􀂄 ASF Phase Sensor is damaged.
􀂄 Power supply fuse for ASF/Pump Motor driver is broken on the MAIN
Error meaning: Board.
360 DPI writing time out error
Remedy
Explanation 1. Remove the right side cover and check if of the cables for the disa-
At ASIC reset, cannot restore position held before reset or carriage bled (ASF Phase) Sensor is short circuited
interference, etc. (Continued on next page)

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
2. Check on the sub board behind the waste tank if there is any broken SERVICE REQ. 00010034
connection or disconnected cable.
3. Check if the ASF phase detection wheel rotates smoothly, and cor- Error meaning:
rect it if abnormal. Paper eject movement error
4. Replace the ASF Phase Sensor
5. Replace the MAIN Board Cause of trouble
Floating of paper eject roller (Paper Eject Unit) due to paper jam or
foreign object.
SERVICE REQ. 00010033
Remedy
Error meaning: Recover by turning power OFF and back ON after removing paper or
Paper eject phase detection error. foreign object.
Always enabled Sensor indication problem.

Cause of trouble SERVICE REQ. 00010035

Home position for paper eject switching cannot be detected even
though PG Motor turns at designated amount, or Paper eject phase Error meaning:
sensor is damaged. Or power supply fuse for PG/PO Motor driver is Pump phase detection error.
broken on the MAIN Board. Pump mechanism problem.

Remedy Cause of trouble

1. Check if the blue release lever for the printhead is in normal position Pump position cannot be detected even though Pump Motor turns at
2. Check if the Paper Eject Unit rotates correctly and correct it if designated amount, or Pump Phase Sensor is damaged. Or power
abnormal. supply fuse for ASF/Pump Motor driver is broken on the MAIN Board.
3. Check the Paper Eject Phase Sensor and replace it if not working
properly. Remedy
4. Remove the right side cover and check : 1. Check whether or not recovery can be done by turning power OFF
1. If any ink dropped on the sub-board and back ON.
2. If the cables for the board are short circuited. Replace any 2. Check for pump problems and look for any damaged or dirty parts
shorted part if this is the case. around it, such as gears or wheels, which may don’t work properly.
5. Check all gears for damage and dirt. Clean them with cleaning liquid 3. Check if the spring has enough power to retract the lever lock which
and lubricate. Replace any damaged gear. is located over the wiper.
6. Replace the Paper Eject Phase Sensor 4. Ensure that when you get this error message, while moving the
7. Replace the MAIN Board Printhead, it moves freely from its parking position. If the Printhead

(continued on next page)

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
doesn’t move freely, then the Printhead is blocked and cannot get out SERVICE REQ. 00010038
of parking position. This happens specially after cleaning cycles.
5. Replace the Pump Error meaning:
6. Replace the MAIN Board. Transistor thermistor error

Cause of trouble
SERVICE REQ. 00010036 􀂄 The transistor thermistor* is failing.
􀂄 Thermistor temperature is at -20°C or less or at 100°C or more.
Error meaning:
Type-B Board installation error Remedy
Replace the MAIN Board
Cause of trouble Note * : A temperature detection part that is attached to the heatsink
Type-B Board lower than Level 2 is installed. (address numbers: Q12, Q13, Q14, Q15), which controls ON/OFF sta-
tus of the head driving voltage, with screws. This part is located at the
Remedy address “TH1“ on the Main Board.)
Remove installed Type-B Board.

SERVICE REQ. 00010039

SERVICE REQ. 00010037
Error meaning:
Error meaning: PG adjustment value incorrect overwrite error
Head thermistor error
Explanation
Cause of trouble Writing to the PG adjustment value area of NVRAM was done improp-
􀂄 The head thermistor is failing. erly, or an improper value was read.
􀂄 Thermistor temperature is at -20°C or less or at 100°C or more.
􀂄 The Head FFC is disconnected or has poor contact. Cause of trouble
􀂄 Defective circuit board
Remedy 􀂄 Faulty CPU soldering
1. Check if the “Harness, Head” is connected correctly, and correct it if 􀂄 Program trouble.
abnormal.
2. Replace the Printhead Remedy
1. Installing Firmware
2. Replace the MAIN Board

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 0001003A SERVICE REQ. 0001003C

Error meaning: Error meaning:

PG adjustment value outside range error Cutter installation error 2

Explanation Cause of trouble

A value outside the correction range was written to the PG adjustment CR lock cannot be released by PG1.2 even after 3 attempts with the
value area of NVRAM, or an improper value was read. cutter replacement problem detection movement. The cutter or cutter
pusher is not properly set.
Cause of trouble
􀂄 Defective circuit board Remedy
􀂄 Faulty CPU soldering 1. Turn off the printer power.
􀂄 Program trouble 2. Check the cutter installation condition and correct it if abnormal.
􀂄 An unsuitable F/W is installed

Remedy SERVICE REQ. 0001003D

1. Installing Firmware
2. Replace the MAIN Board Error meaning:
Cutter installation error 3

SERVICE REQ. 0001003B Cause of trouble

CR lock cannot be released by PG1.2 the next time the power is turned
Error meaning: on if power was turned off during cutter replacement. The cutter or cut-
Cutter installation error 1 ter pusher is not properly set.

Cause of trouble Remedy

CR lock cannot be released by PG2.6 after cutter replacement. The 1. Turn off the printer power.
cutter or cutter pusher is not properly set. 2. Check the cutter installation condition and correct it if abnormal.

Remedy
1. Turn off the printer power.
2. Check the cutter installation condition and correct it if abnormal.

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 00020000 SERVICE REQ. 00020003

Error meaning: Error meaning:

NVRAM error BOOT program SUM error

Explanation Explanation
There may be a case where the parameter data in NVRAM is broken. There may be a case where the boot program of firmware is broken. In
In such a case, this message is displayed and the printer stops operat- such a case, this message is displayed and the printer stops operating.
ing. (Only at power on)

Cause of trouble Cause of trouble

􀂄 NVRAM erase error 􀂄 Faulty installation
􀂄 Write error (Check in 2 bytes) 􀂄 Defective flash memory

Remedy Remedy
Replace the MAIN Board 1. Installing Firmware
2. Replace the MAIN Board

SERVICE REQ. 00020002

SERVICE REQ. 00020009
Error meaning:
SDRAM error Error meaning:
Flash memory SUM error
Explanation
In memory check of SDRAM executed at power on, there may be a Cause of trouble
case where a bit error is detected. In such a case, this message is dis- 􀂄 Firmware has not been installed in flash memory.
played and the printer stops operating. 􀂄 Flash memory is faulty.

Cause of trouble Remedy

SDRAM Read/Write error 1. Installing Firmware
2. Replace the MAIN Board
Remedy
Replace the MAIN Board

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 0002000A SERVICE REQ. 100000E0

Error meaning: Error meaning:

Program load error CPU address error (load misalignment)

Explanation Cause of trouble

SUM check error for program area on RAM. 􀂄 Defective circuit board
􀂄 Faulty CPU soldering
Cause of trouble 􀂄 Program trouble
􀂄 Program problem 􀂄 Generation error
􀂄 SDRAM failure
Remedy
Remedy 1. Installing Firmware
1. Installing Firmware 2. Replace the MAIN Board
2. Replace the MAIN Board

SERVICE REQ. 10000100

SERVICE REQ. 0002000B
Error meaning:
Error meaning: CPU address error (storage misalignment)
Internal memory shortage error
Cause of trouble
Explanation 􀂄 Defective circuit board
This error appears when the cash area is insufficient. There may be a 􀂄 Faulty CPU soldering
case where the assigned work area varies with the I/F mode and I/F 􀂄 Program trouble
mode setting does not agree or decoding of a command is impossible. 􀂄 Generation error
Then the work area is consumed up, thus memory runs short. In such a
case, this message is displayed and the printer stops operating. Remedy
1. Installing Firmware
Cause of trouble 2. Replace the MAIN Board
􀂄 Program problem

Remedy
1. Installing Firmware
2. Check all harness cables on MAIN Board
3. Replace the MAIN Board
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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 10000180 SERVICE REQ. 100001C0

Error meaning: Error meaning:

CPU reserve command code exception error AC disruption

Cause of trouble Cause of trouble

􀂄 Defective circuit board 􀂄 Power outage (=Instant blackout)
􀂄 Faulty CPU soldering 􀂄 Unplugged from electric outlet
􀂄 Program trouble 􀂄 Power Supply Board failure
􀂄 Generation error 􀂄 MAIN Board failure.

Remedy Remedy
1. Installing Firmware 1. Turn the power OFF, remove and insert the grounded electrical out-
2. Replace the MAIN Board let firmly, and turn the power back ON again.
2. Replace the Power Supply Board
3. Replace the MAIN Board
SERVICE REQ. 100001A0

Error meaning: SERVICE REQ. 100005C0

CPU slot illegal command exception error
Error meaning:
Cause of trouble CPU DMA address error
􀂄 Faulty CPU soldering
􀂄 Program trouble Cause of trouble
􀂄 Generation error 􀂄 Defective circuit board
􀂄 Faulty CPU soldering
Remedy 􀂄 Program trouble
1. Installing Firmware 􀂄 Generation error
2. Replace the MAIN Board
Remedy
1. Installing Firmware
2. Replace the MAIN Board

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
SERVICE REQ. 10000XXX SERVICE REQ. 0EXXXXXX

Error meaning: Error meaning:

CPU error RTC timer off error

Cause of trouble Explanation

􀂄 Defective circuit board This error occurs when attempting unsuccessfully to communicate with
􀂄 Faulty CPU soldering RTC chip on the MAIN Board.
􀂄 Program trouble
􀂄 Generation error 0Exxyyzz :
xx: Compare error location
Remedy (00=LTMR1, 01=LTMR0, 02=MIN counter)
1. Installing Firmware yy: Setting value (writing value)
2. Replace the MAIN Board zz: setting result (value read during comparing)

Remedy
SERVICE REQ. 0003XXXX 1. Turn the printer off and back on.
SERVICE REQ. 0DXXXXXX 2. Turn on the printer in Maintenance Mode 2, and execute
“RTC&USB ID&IEEE1394 ID” to set the date using basic adjustment in
Error meaning: adjustment program.
Error code for debug

Cause of trouble
This is a debug error that occurs at product development. In principle, it
does not occur for mass-produced products; however, it might occur
due to unexpected causes such as external noises.

Remedy
1. Restart the printer. If the error does not occur, observe the printer for
recurrence.
2. Installing Firmware
3. Replace the MAIN Board

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AZON TEX PRO SERVICE MANUAL  Troubleshooting

3.6 Remedies for Printout problems Some nozzles are not firing
and Other Errors Cause of trouble
Some colors are not printing Partially or complete blocked printhead nozzles

Cause of trouble Remedy

Ink flow problem 1. Check the cartridges if there is ink dropping on the front valve which
connects to the printer.
Remedy 2. Check if ink is going to waste tank after Normal or power cleaning
1. Check the cartridges if there is ink dropping on the front valve which 3. Check the wiper if it is clean
connects to the printer. 4. Check the flushing box if it is clean
2. Check if ink is going to waste tank after Normal or power cleaning 5. Check if some tubes are blocked or not good isolated from air.
3. Check if some tubes are blocked or not good isolated from air. 6. Check or change the dampers with the colors you are having trou-
4. Check or change the dampers with the colors you are having trou- bles
bles 7. Flush the Printhead to see if nozzles are open.
5. Flush the Printhead to see if nozzles are open. 8. Change printhead
9. Change MAIN Board

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
One specific color is not firing Air bubbles in the tube system

Cause of trouble Cause of trouble

Ink flow problem or electronic problem. Insolation problem

Remedy Remedy
1. Check the cartridges if there is ink dropping on the front valve which 1. Sediment of white ink looks from top transparent and leads to the
connects to the printer. expectation of air in the system
2. Check if ink is going to waste tank after Normal or power cleaning 2. Check the cartridges if there is ink dropping on the front valve which
3. Check if some tubes are blocked or not good isolated from air. connects to the printer.
4. Check or change the dampers with the colors you are having trou- 3. Check if ink is going to waste tank after Normal or power cleaning
bles 4. Check if some tubes are blocked or not good isolated from air.
5. Flush the Printhead to see if nozzles are open. 5. Check or change the dampers with the colors you are having trou-
6. Check harness cables 5,6 on Printhead if not sure change it bles
7. Check harness cable 4 on board over Printhead if not sure change it 6. Ensure that after shaking the ink cartridges, leave it for 10 minutes to
8. Change Printhead settle down before performing power cleanings
9. Change the board assy sub (front panel)
10. Change harness cables 7,8,9 on Epson main board
11. Change MAIN Board

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
Mixed colors in the tubes Some colors fade after printing

Cause of trouble Cause of trouble

Ink flow movement. Ink starvation

Remedy Remedy
1. Check the cartridges if there is ink dropping on the front valve which 1. Check the cartridges if there is ink dropping on the front valve which
connects to the printer. connects to the printer.
2. Check if ink is going to waste tank after Normal or power cleaning 2. Check if some tubes are blocked or not good isolated from air.
3. Check if some tubes are blocked or not good isolated from air. 3. Check if ink is going to waste tank after Normal or power cleaning
4. Check or change the dampers with the colors you are having trou- 4. Check and change the dampers with the colors you are having trou-
bles, and check if all the ink system is isolated from air. bles, and check if all the ink system is isolated from air.
5. Check if the client is raising up the levers after maintenance proce- 5. Always to shake cartridges before starting up the printer and keep
dure for next day performing the suggested maintenance.
6. Stop using cleaner on the capping during the maintenance, to stop
that effect, until you find the part or environmental condition causing
that trouble

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
In 1 print, white and color is in 1 direction not aligned In 1 print white and color is in 2 directions not
(left or right) aligned:(left and right)

Cause of trouble Cause of trouble

Alignment problem Alignment problem or Frame displacement.

Remedy Remedy
1. It is very important to have the printer levelled on a level and stable 1. It is very important to have the printer levelled on a level and stable
table. table.
2. Also check if the tray is levelled to the printhead. 2. Also check if the tray is levelled to the printhead.
3. Check the printing distance from media to the Printhead. Should be 3. Check the printing distance from media to the Printhead. Should be
not more then 3 mm. not more then 3 mm.
4. Check the scale CR and if necessary clean it. 4. Check the scale CR and if necessary clean it.
5. Perform an head bi-2 color alignment, to ensure good bi-directional 5. Perform an head bi-2 color alignment, to ensure good bi-directional
alignment
6. Load the factory default settings again (NVRAM)
Frame displacement:
Probably the fastening frame holds Shirts too massive – Shirts are be-
ing too much stretched while printing the white colour the shirt loosens
its fibres, widens itself, and get a smaller colour print than the white first
print – a white frame around your printed picture – If the silicones are
looser, fixing the T-shirt without much pressure in the frame, prohibits
this.

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
In 2 prints, white and color is in 2 directions not aligned:
Top and bottom displacement

Cause of trouble

(Large Displacement)

Remedy
1. Check the settings in the menu
2. Check the paper icon to be selected on roller
3. Cancel all jobs and restart printer and computer

(Permanent Small Displacement)

Remedy
1. If the displacement appears always in the same distance check:
•Perform a registration pulses correction

(Frequent Small Displacement)

1. Avoid too low computers performance or communication.

2. Files and images should be stored locally on the computer.
3. Check to have a good communication, maximum 1,8 m USB cable
4. Update the Firmware and Drivers to latest releases
5. Also if you do production (more than 1 copy) if you leave the tray on
T-shirt loading position for more than 3 minutes this can also cause the
communication to get lost and tray movement error.
6. Check if there is a problem on the tray movement<Unplug the PF
encoder sensor and plug it back again, also reposition the eye position
of the encoder sensor

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
Ghost shadows or clouds over the printout 2. Replace the cables
3. Check if Printhead is damaged
Cause of trouble 4. Replace the print head the Head Drive is broken
Mechanical Problem 5. Replace the MAIN Board

(Large Displacement)

Remedy
1. Printing distance
2. Check if the distance printhead to the medium is between 2-3 mm
3. Check if the plate is level all over the printing area
4. Is there any air flow in the room caused from Air conditioning or open
windows. Determine whether the problem is with the image or with the
software
5. Reduce the image size less than 1Mb to see if the same happens
• Try different resolutions and different positions on the Plate
• Use a new short up to 1.8 m USB cable
• If possible, try with network connection
• Determine whether it is due to the material Problems. If electrostatic
charge is on the T-Shirt
• Try different materials
• Does it happen even on paper?
• Cleans the PF encoder disk with lint free paper
• Cleans the CR Scale with lint free paper In any case, I would perform
a print head adjustment
• Carry out a bi-directional 2 color adjustment
• Carry out a bi-directional adjustment by all Color

Cause of trouble
Electronic Problem: Head Drive signals do not reach the print head
properly

Remedy
After that, I would tap an electronic problem.
1. Controls all of the cables which lead to the print head. Clean the
contacts with contact cleaner
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AZON TEX PRO SERVICE MANUAL  Troubleshooting

Bad quality of white

Cause of trouble
White ink fades out, because of White Ink sediment

Remedy
Because white settles down, we have to shake cartridges before start-
ing the printer.
If the customer use this printer ever day, no Pre-printings or powerful
are necessary. But if the customer use the printer after 2 days, Pre-
printing is necessary. When printing after 4 or 5 days, power cleaning is
necessary. The customer must always apply the correct maintenance
procedure.

1. Check the cartridges if there is ink dropping on the front valve which
connects to the printer. •Check if ink is going to waste tank after Normal
or power cleaning
2. Check the wiper if it is clean
3. Check if some tubes are blocked or not good isolated from air.
4. Check and change the dampers with the colors you are having trou-
bles, and check if all the ink system is isolated from air.
5. Flush the Printhead to see if nozzles are open.
6. Replace the Printhead
7. Replace the MAIN Board

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
All Colors have bad nozzles Ink leakage during printing

Cause of trouble Cause of trouble

Ink dispersing problem Ink drops from the printhead

Remedy Remedy
1. Check the cartridges if there is ink dropping on the front valve which 1. Check the cartridges if there is ink dropping on the front valve or if
connects to the printer. •Check if ink is going to waste tank after Normal the ink level is too low
or power cleaning 2. Check the Flushing box if it is clean
2. Check the wiper if it is clean 3. Check the wiper if it is clean
3. Check if some tubes are blocked or not good isolated from air. 4. Check if some tubes are blocked or not good isolated from air.
4. Check and change the dampers with the colors you are having trou- 5. Check and change the dampers with the colors you are having trou-
bles, and check if all the ink system is isolated from air. bles, and check if all the ink system is isolated from air.
5. Flush the Printhead to see if nozzles are open.

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 AZON TEX PRO SERVICE MANUAL  Troubleshooting
Strange Table movements during printing or start up Check in the Service Set-up the ROLL PPR FEED and select (OFF).
The Table hits at the front and all the printer freezes To get in to the service setup, press the pause button and power on the
The nozzle check is performed long time and different printer, keep the pause button pressed until you get hex dump on the
quares display.
Reload paper

Cause of trouble
Wrong printer setup settings Printer stops printing after white printout, before color
printout
Remedy
Check the menu settings Cause of trouble
• PLATEN GAP (STANDARD) Driver compatibility problem, or broken communication
• INIT SETTINGS exe• QUIET CUT (OFF)
• AUTO CLEANING (OFF) Remedy
• AUTO NZL CK (OFF) 1. Check communication between computer and printer. Short USB ca-
• SHEET SIZE CK (OFF) ble and not many processes running during printing on slow computer.
• REFRESH MRGN (OFF) 2. Upgrade epson firmware and driver version.
• CUTTER ADJ exe
• TIME OUT (OFF)
• PPR ALIGN CHK (OFF) Printer is printing out of the plate and plate Is not moving
• PPR SIZE CHK (OFF)
• PAPER MARGIN default Cause of trouble
• CODE PAGE PC437 Driver compatibility problem, or wrong settings
• INTERFACE (AUTO)
• PAGE LINE (OFF) Remedy
1. Check that the settings in the epson printer setup are correct.
If you can’t enter the menu: 2. Check that the roller icon is selected without scissor.
1. Raise right lever 3. Check the media size settings in the RIP software.
2. remove cartridge from slot 8 4. Upgrade epson firmware and driver version.
3. Lower the lever

Now you will be able to enter Epson menu. Check and enter settings
from reload paper procedure.pdf. Put cartridge N0 8 back and restart
printer.

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
Remove Paper Printer Unit doesn’t power ON

Cause of trouble Cause of trouble

The Media sensor is not covered by tape or Wrong printer setup set- Electrical Issue
tings
Remedy
Remedy 1. Turn on with service mode and try to move the tray with buttons 1
1. Remove the right side cover and check if the Media sensor is cover and 2 to see if the tray moves
by tape or paper 2. Take off the right side cover and check all harness cables on the
2. Remove and reconnect all connection on the sub-b board sub-b board
3. Start in service menu mode Left Up Down and upload NVRAM 3. Check the harness cable 48 connected on the epson mainboard and
backup settings sub-b board behind the waste tank
4. If you changed Printhead recently check the harness cables
5. Possible Epson Mainboard damage
Change Paper 6. Possible Epson Power supply damage

Cause of trouble
Some setting in the epson printer setup have changed

Remedy
1. Check the settings in the menu
2. Check the paper icon to be selected on roller
3. Check the tape on the media sensor

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
IMMEDIATE Printer Unit power ON UPDATE F/W message

Cause of trouble Cause of trouble

Electrical Issue Ink leakage to boards

Remedy Remedy
1. Change the Sub-B board 1. Check for ink on several boards
2. Check if you hear any relay on the TexJet board or Change the 2. Check the harness cable for bad connection
TexJet board

Display turns ON but without letters

Cause of trouble
Electonical Issue

Remedy
1. Check the harness cable connected to the display and to the Epson
sub-b board behind the waste tank
2. Check or change the SUB-B board behind the waste tank
3. Check or change the harness cables going from the sub-b board to
the Epson Mainboard 48, 51, 54.
4. Check or change the Epson Mainboard
5. Check or change the Epson display

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AZON TEX PRO SERVICE MANUAL  Troubleshooting
Laser is working (emitting light) but doesn’t stop the
movement

Cause of trouble
Electrical Issue

Remedy
1. check the jumpers on the shield(12V)
2. check the optocoupler on the shield(bigger one)
3. replace the shield

SET PAPER LEVEL

Cause of trouble
Electrical Issue

Remedy
1. check CN34 connector
2. check CN 31 connector
3. change paper sensors
4. change subboard B
5. change flat cables CN100, CN101, CN102
6. change mainboard

Page 86
4
Disassembly
& Assembly

In this chapter:
>> Part Replacement
AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly

4.1 Overview 4.1.1 Tools

In this chapter we will describe procedures for disassembling and as- 1. Syringe 50 ml with rubber hose 2 pcs
sembling Azon Razor. 2. Screwdriver phillips (PH2x100) 1 pcs
3. Screwdriver phillips (PH0x60) 1 pcs
When doing so, please follow important warnings and cautions noted 4. Screwdriver phillips (PH2x25) 1 pcs
bellow, and if required apply specific adjustment described in next 5. Screwdriver phillips (PH2x300) 1 pcs
chapter. 6. Screwdriver flat (4mmx300) 1 pcs
7. Isolated flatnose plier 1 pcs
8. Combined plier 1 pcs
WARNING! CAUTION! 9. Small cutting plier 1 pcs
10. Cutter (utility knife) 1 pcs
• Before starting the disassembling/ • Use only the recommended tools
reassembling work of this product, for disassembly, reassembly and 11. Water level 1 pcs
always disconnect the power cable. adjustment. 12. Cleaning sticks 10 pcs
When the power supply cable must be 13. Magnifyer ( 32x) 1 pcs
connected for voltage measurement • Tighten screws to the specified 14. Blue led torch 1 pcs
or like, be extremely careful not to get torques. 15. White led torch 1 pcs
an electric shock and follow the proce-
dures in this manual to do your work. • Use the specified lubricants and 16. Allen key (1,5-10) set
adhesives. 17. Wrench 7mm 1 pcs
• Wear protective goggles to protect 18. Wrench 8mm 1 pcs
your eyes from ink. If ink gets in your • Make the necessary adjustments 19. Wrench 10mm 1 pcs
eyes, wash your eyes with clean water under the instructions given for disas- 20. Adjustable Wrench 0-25mm 1 pcs
and see a doctor. sembling.
21. Unimeter 1 pcs
• To prevent injury from sharp metal • When using compressed air prod- 22. Soldering tool 1 pcs
edges, always wear gloves for disas- ucts; such as air duster, for cleaning 23. Tweezer 1 pcs
sembly and reassembly. If ink has ad- during repair and maintenance, the 24. Soldering Iron 1 pcs
hered to your skin, wash it with soap use of such products containing flam-
and water. If it has caused skin irrita- mable gas is prohibited.
tion, see a doctor.

• To protect the microprocessors

and circuitry, use static discharge
equipment, such as anti-static wrist
straps when accessing the internal
components

Page 88
AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly

4.2 Cable Notes Shield type connectors

First press lock and then
FFC
pull connector out
Always be careful when disconnect-
ing Flat cables. Pull them straight out When connecting back
of the connector, make sure they don’t make sure lock is secured
get bent. on male connector.
To reinstall the cable hold it near the
end and push it straight into the con-
nector, being careful not to damage the
cable.
Always examine this cables to make
sure there are no damaged or dirty
pins. If you see damaged pins don’t try
to repair the cable but replace it with
new one.
Shield type connector wire removal

To install wire
FFC Slide Lock usage
back just put
her in same
orientation in-
side hole and
push lock to
secure the
wire,

1 - To open, pull actuator up

2 - Insert FFC. Make sure that blue part is facing opposite from Shield
3 - When cable is secure lock the actuator by pressing down
4, 5 - To remove the cable open the actuator and pull out the cable.

Page 89
 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly

4.3 Covers 4.3.2. Right side cover

4.3.1. Left side cover 1. Lift the printer at Up end position so you can access all screws.
2. Make sure printer is switched OFF and power cable unplugged.
3. Lift the Top Cover.
1. Lift the printer at Up end position so you can access all screws. 4. Remove 4 screws with PH2 screwdriver. Two are located on the top
2. Make sure printer is switched OFF and power cable unplugged. (picture a), one on two on the inside (picture b and c).
3. Lift the Top Cover. 5. Move Cleaning Lever until two screws can be seen and hold the
4. Remove 4 screws with PH2 screwdriver. Two are located on the top lever in the place. Remove two screws with PH2 screwdrivers and then
(picture a), one on the side (picture b) and one inside (picture c) remove Lever.
5. Slightly lifting the upper part of Left side cover and remove it by pull- 6. Take out the Waste Tank.
ing it opposite of the printer. 7. Slightly lifting the upper part of Right side cover and remove it by
pulling it opposite of the printer.

IMPORTANT: When removing the Right Side cover, ink may leak or
splatter. So have cleaning rags ready and prevent ink from getting on
the work area. Install the “Maintenance Tank” beforehand when leaving
the cover removed for a long time.

picture b

picture a picture b

picture a

picture c picture c picture d

Page 90
AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.3.3. Front Chassis Cover 4.3.4. Back Chassis Cover

DANGER: AC power cables are located under this cover. 36 V and 12 DANGER: AC power cables are located under this cover. Power inlet
V PSU is located under the cover. Extra caution is required to avoid is located under this cover. Extra caution is required to avoid electrical
electrical shock. shock.

1. Make sure printer is switched OFF and power cable unplugged. WARNING: Back Chassis cover can’t be removed completely from the
2. Lift the Top Cover. machine, unless all cables are disconnected.
3. Unscrew 4 thumb screws with hand and remove them. Hold the When all 4 screws are removed you can lean it on two holder, but we
cover with one had to avoid dropping the cover (picture a). suggest to protect the holders from damage with bubble foil or sponge.
4. Remove the Front chassis cover.
1. Make sure printer is switched OFF and power cable unplugged.
2. Lift the Top Cover.
3. Unscrew 4 thumb screws with hand and remove them. Hold the
cover with one had to avoid dropping the cover (picture a).
4. Move the back chassis cover back and lean it on holders (picture b).

picture a

picture a

picture b

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.3.5. Top Cover REASSEMBLY NOTES:
1. Remove Left side cover. 1. Insert Top Cover Left Plate into gap between Top Cover and main
2. Remove the two screws securing Top Cover Left Plate. Then remove frame.
Top Cover Left Plate by sliding it to the left side while supporting Top 2. Insert shaft socket hole of Top Cover Left Plate to Top Cover shaft
Cover with your hand (picture a). (left).
3. Align Top Cover Left Plate dowel with main frame positioning hole.
Top Cover 4. Secure with the two screws.
Top Cover
Shaft Sock- Shaft
Screws et Hole Rear Cover

Positioning
picture a Dowel Hole
Top Cover Left Plate

3. Remove Top Cover upward by sliding to left side. 5. Insert the right shaft of “Top Cover” into the shaft hole
on “Top Cover Left Plate”.

Top Cover
Shaft

Shaft Hole

Top Cover
Right Plate

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 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.3.6. MAIN Board Cover 4.3.7. Front Cover
DANGER: AC power cables are located under this cover. Extra caution WARNING: Sensitive electronics is under this cover.
is required to avoid electrical shock. Ink tubes are under this cover. Be careful while handling the tubes be-
cause they can easily bent or damage (replace them if this happens).
WARNING: Sensitive electronics is under this cover.
1. Make sure printer is switched OFF and power cable unplugged.
1. Make sure printer is switched OFF and power cable unplugged. 2. Lift Top cover.
2. Use “PH2 Screwdriver” to remove 12 screws (picture a and b) 3. Remove Left side Cover.
4. Remove Right side Cover.
5. Use “PH2 Screwdriver” to remove 6 screws on top of the cover. And
2 from under it (picture bellow).

5. Remove 3 other screws (pic-

INFO: Left side is the tures left and bellow).
same as the right.
6. Disconnect Display Unit FFC

3. Lift the top Cover up and opposite of the printer.

TIP:
Top cover has 12 screws. That means you also have 12 washers and 12 lock wash-
ers. Best is to store them in a box until you need them again.

REASSEMBLY NOTES:
First fix the 4 top screws (not too tight). Install rest of the screws, but
don’t overtighten them.

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
5. Check if your “Button Board” uses Flexible cable or wires. 4.3.8. Carriage Cover

Flexible cable (picture left): 1. Make sure printer is switched OFF and power cable unplugged.
Disconnect FFC from “Button Board” 2. Lift the “Top Cover”.
and remove the plate towards you. 3. Release the carriage lock and move the “Carriage Unit” to the posi-
tion.
If your panel has wires not flexible 4. Remove the three screws securing the “Carriage Cover” and remove
cable: the “Carriage Cover” upward.
a) Unscrew upper right Slot screw and
remove the Button Board V1.
b) Disconnect FFC from Button Board
V1
c) Remove the front cover.

Page 94
AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly

4.4 Chassis Parts

4.4.1. CONTROL Board 4.4.2. RASTER Board
IMPORTANT: IMPORTANT:
Make sure printer is switched OFF and power cable unplugged. Make sure printer is switched OFF and power cable unplugged.

1. Remove the Back Chassis Cover. 1. Remove the Back Chassis Cover.
2. Check if all wires have labels. If no labels are present, mark the 2. Check if all wires have labels. If no labels are present, mark the
wires so you can connect them properly when reassembly takes place. wires so you can connect them properly when reassembly takes place.
3. Disconnect Control Panel FFC (lift the two securing locks and re- 3. Disconnect all cables from the board. Cables are protected with glue
move the cable). so first remove the glue from the connectors.
4. Disconnect all cables from the board. Cables are protected with glue 4. Remove 4 screws with a small PH2 screwdriver and remove the
so first remove the glue from the connectors. board (arrows on the picture describe the screw location, some screws
5. Remove 4 crews with a small PH2 screwdriver and remove the are not visible on the image).
board (arrows on the picture describe the screw location, some screws
are not visible on the image).

Page 95
AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
If you need to disassemble Shield from Control Board:
4.4.3. Shield
IMPORTANT: 1. Remove protection
Make sure printer is switched OFF and power cable unplugged. from back of Control
Board. Unscrew 2 plas-
1. Remove the Back Chassis Cover. tic 5.5 mm nuts.
2. Check if all wires have labels. If no labels are present, mark the
wires so you can connect them properly when reassembly takes place.
3. Disconnect all cables from the board.
4. Remove 4 crews with a small PH2 screwdriver and remove the
board (arrows on the picture describe the screw location, some screws 2. Unscrew another 2
are not visible on the image). 5.5 mm plastic nuts.

3. Disconnect Shield from Control Board by carefully pulling boards in

opposite directions. It is important not to damage pins on shield.

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.4.4. Drivers
IMPORTANT:
Make sure printer is switched OFF and power cable unplugged.

1. Remove the Back Chassis Cover.

2. Check if all wires have labels. If no labels are present, mark the
wires so you can connect them properly when reassembly takes place.
3. Disconnect all cables from the Driver (pull the connectors vertically
up).
4. Remove 2 crews with a PH2 screwdriver and remove the board (ar-
rows on the picture describe the screw location,second screw is locat-
ed on the opposite side).

NOTICE: Version A drivers are located around Control Board and Ras-
ter Board.

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 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.4.5. 36 V PSU 4.4.6. 12 V PSU
IMPORTANT: IMPORTANT:
Make sure printer is switched OFF and power cable unplugged. Make sure printer is switched OFF and power cable unplugged.

1. Remove the Front Chassis Cover. 1. Remove the Front Chassis Cover.
2. Check if all wires have labels. If no labels are present, mark the 2. Check if all wires have labels. If no labels are present, mark the
wires so you can connect them properly when reassembly takes place. wires so you can connect them properly when reassembly takes place.
3. Use PH2 screwdriver to loosen all wires and remove them from 3. Use PH2 screwdriver to loosen all wires and remove them from
PSU.. PSU..
4. Remove 2 crews with a PH2 screwdriver and remove the PSU. (ar- 4. Remove 2 crews with a PH2 screwdriver and remove the PSU. (ar-
rows on the picture describe the screw location, left screw is not visible rows on the picture describe the screw location).
on the image).

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.4.7. Front and Back sensors 4.4.8. UP Sensor
IMPORTANT: IMPORTANT:
Make sure printer is switched OFF and power cable unplugged. Make sure printer is switched OFF and power cable unplugged.

1. Remove the Front Chassis Cover if removing front sensor. Remove 1. Remove the Front Chassis Cover.
Back Chassis Cover if removing Back sensor. 2. Disconnect the cable from sensor.
2. Follow the sensor cable and disconnect it from Control Board. 3. Remove two screws with PH2 screwdriver and remove the sensor
3. Loosen both nuts of the sensor and remove the sensor (arrows on (arrows on the picture show the position of the screws)
the picture show the direction of unscrewing).

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly

4.5 Printer Unit Boards 4.5.2. Button Board Decoder

4.5.1. Interface Board IMPORTANT:

Make sure printer is switched OFF and power cable unplugged.
IMPORTANT:
Make sure printer is switched OFF and power cable unplugged. 1. Remove Right side cover
2. Remove 4 screws with PH2 screwdriver and remove the plate (pic-
1. Remove Right side cover ture down)
2. Remove 4 screws with PH2 screwdriver and remove the plate (pic-
ture down)

3. Disconnect all cables from the board.

4. Remove 3 screws securing the board with PH 2 screwdriver and
3. Disconnect all cables from the board. remove the board.
4. Remove 2 screws securing the board with PH 2 screwdriver and
remove the board.

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 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.5.3. Button Board and Buttons 4.5.4. Display Unit
IMPORTANT: IMPORTANT:
Make sure printer is switched OFF and power cable unplugged. Make sure printer is switched OFF and power cable unplugged.

1. Remove “Front Cover”. 1. Remove “Right Side Cover”.

2. Disconnect the flat cable, 2. Disconnect the screw shown on picture.
Nut 3. Unsolder all the buttons and remove the
board.
Soldered
4. Disconnect the nut from button and re-
pins
place the buttons you need to replace.

Reassembly Notes:
a) Connect the button with a nut.
b) Solder the buttons to board.
c) Connect the flat cable.
3. Disconnect the Display Unit flat cable.
4. Remove “Front Cover”.
5. Remove 2 screws shown on picture bellow.

6. Lift Display Unit from the printer and unscrew 2 back screws.
7. Unsolder the cables, or disconnect the connector if your display has
a connector.

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.5.5. SUB Board 4.5.6. SUB Board B
IMPORTANT: IMPORTANT:
Make sure printer is switched OFF and power cable unplugged. Make sure printer is switched OFF and power cable unplugged.

1. Remove “Carriage Cover”. 1. Remove “Right Side Cover”.

2. Disconnect all connectors/harnesses on the “SUB Board”. 2. Disconnect all connectors/harnesses on the “SUB Board B”.
3. Remove the screw securing “SUB Board” and then remove 3. Remove the 4 screws securing “SUB Board B” and then remove
“SUB Board”. “SUB Board B”.

Reassembly Notes:
Inspect the cables and replace any damaged cable.
Reassembly Notes:
Be sure to fasten both the grounding plate and the “SUB Board” togeth-
Connect the harnesses properly.
er with screws.
LK goes to CN39, LC to CN42, LM to CN43 and LLK to CN45.

Grounding
plate

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.5.7. SUB Board C 4.5.8. SUB Board D
IMPORTANT: IMPORTANT:
Make sure printer is switched OFF and power cable unplugged. Make sure printer is switched OFF and power cable unplugged.

1. Remove “Left Side Cover”. 1. Remove “Front Cover”.

2. Release the FFC from the three clamps. 2. Disconnect all connectors/harnesses on the “SUB Board D”.
3. Remove the 4 screws securing “SUB Board D” and then remove
“SUB Board”.
Clamps

2. Disconnect all connectors/harnesses on the “SUB Board”.

3. Remove the 3 screws securing “SUB Board C” and then remove
“SUB Board C”. Reassembly Notes:
Each FFC is marked with its connector. Connect the harnesses prop-
erly.
Reassembly Notes: CN1 CN4
Connect the harnesses properly.
MB goes to CN38, C to CN40, M to CN41 and Y to CN44

CN3 CN6

CN2 CN5

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.5.9. MAIN Board 4.5.10. MAIN Board PSU
IMPORTANT: IMPORTANT:
Make sure printer is switched OFF and power cable unplugged. Make sure printer is switched OFF and power cable unplugged.

1. Remove “Main Board Cover”. 1. Remove “Main Board Cover”.

2. Disconnect all connectors/harnesses on the “MAIN Board”. 2. Disconnect all connectors/harnesses on the “SUB Board D”.
3. Remove the 7 screws securing the Main Board (Arrows on picture 3. Remove the 5 screws securing the PSU (Arrows on picture bellow
bellow describe the position but some screws are not visible on the describe the position but some screws are not visible on the picture).
picture).

REASSEMBLY NOTES:

After installing an new Main Board, Bidirectional and Uni-directional

calibration is required.

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly

4.6 Printer Unit Ink System IMPORTANT:

If you are replacing all the dampers or Printhead, disconnect all joints
4.6.1. Dampers from all dampers.
IMPORTANT: 5. Draw out the Damper Plate until you can loosen the replacing Damp-
Make sure printer is switched OFF and power cable unplugged. er.
1. Remove “Carriage Cover”.
2. Remove SUB Board.
3. Remove the 4 screws, 1 Stay Bar and 1 Spring. Remove the screw
securing the Damper cage with Carriage.

Screw
Stay Bar

Spring

6. Lift out the Printhead Assembly.

Screws

4. Disconnect Joints from Dampers which need to be replaced with 8

mm key.

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
7. Turn over the Printhead Assembly and remove 3 screws with PH1. 9. Place the Printhead off to the side as shown.

10. Release the Tab that corresponds to the Damper(s) which need to
8. Disconnect Printer Cage from
be replaced, and lift out the damper.
Damper Cage.

Tab
9. Hold the Damper Cage like on
picture so that ink doesn’t leak.
IMPORTANT:
If you are replacing all the
dampers or Printhead, skip to
next page on “All dampers”
and remove the printhead on
safe place (check the chapter
“Printhead” for guidance).

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
11. Install the new Damper(s) and re-connect the ink tubes to the new
dampers. Manually prime all the dampers like shown on the picture. When performing the following work, pay attention to the
followings:
􀂄 Do not hold the film area of the Damper.
With the Damper open- 􀂄 Do not damage or deform the joint section on the Damper which
ings facing up, draw connects the Joints.
the air out of the each
Damper. 2. Remove the Dampers by following the steps below:
a) Slide the joint section on the Dampers which connects
to tubes, to remove the joint section.
b) Release the tab and remove the Damper in the direction of an
arrow.

4.6.2. All Dampers

Damper
1. Draw out the Damper Plate with a pliers or a similar tool. Tab

2
1

Film
Area

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 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.6.3. Printhead 4. Disconnect 2 Flat cables from Printhead: pull them straight out of
IMPORTANT: connectors, make sure they don’t get damaged.
Make sure printer is switched OFF and power cable unplugged.

1. Remove All Dampers. (Refer to chapter Dampers, and All Dampers).

2. Remove 3 screws securing Printhead in Printhead Cage with PH1
screwdriver.

REASSEMBLY NOTES:
-Make sure that FFC with marking 0 is connected to Printhead down
connector and FFC 00 to upper connector (pictures up).
-Make sure that two Head sponges and grounding plate is inside the
Printhead Cage (picture down)
-If any of the parts (Printhead Cage, Damper Cage, FFC’s etc.) are
damaged replace them because they can lead to severe damage of the
machine or the printhead.
3. Disconnect the Printhead from Printhead Cage.

Uni-directional and Bidirectional Calibration is required after Printhead

replacement. Adjust the Printhead Slant if needed.

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.6.4. Pump & Cap Unit
Step 4
IMPORTANT:
Make sure printer is switched OFF and power cable unplugged.

1. Remove “Right Side Cover”. PG Motor Harness

Step 3
2. Peel off the acetate tape and release the tab at the lower part of the
“Sheet, Ink, Stopper, C” from the U-shaped cutout of the “Frame, Base,
Side, Right”. (Refer to picture bellow.).

CSIC FFC
Duct, Air, C

picture b
7. Remove the two screws securing “PG Motor” with PH2.
8. Seen from the right side of the printer, slide the “Motor Assy., PG”
through the upper right relief hole and then remove the “Motor Assy.,
PG” inward while passing the pinion gear through the relief hole.

Relief Hole PG Motor

picture a 1
Pinion Gear 2

3. Disconnect relay connector. (Refer to Figure 4-90.)

4. Remove the acetate tape securing the harness, and release “CSIC Screws
FFC” and “PG Motor” harness from “Duct, Air, C” hook.
(Refer to Picture b)
5. Release “PG Motor” harness and “Mount Assy., Plate, Motor, ASF,
SP” harness from the U-shaped cutout of the “Frame, Base, Side,
Right”. (Refer to Picture b)
6. Peel acetate tape and release “PG Motor” harness. (Refer to Picture
b)
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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
9. Move the “Carriage Unit” to center of printer.
10. Remove the screw securing the “Ink Drain Assy”.
11. Slide the “Ink Drain Assy” to the right and release the rib as shown Harness
in Picture (1), lift the waste ink pipe upward to pull it out (2), then
remove the “Ink Drain Assy” while tilting it forward to avoid
interference with the printer frame (3). Screws

Location of interference

Ink Drain Assy

Dowel and Positioning Hole

3 Screw
When performing the following steps, be careful of the points below.
􀂄 Do not lose "Extension Spring".
1 􀂄 Use care not to pull "Extension Spring" too much, or it may
loose the spring force.
Rib 􀂄 Do not touch the "Wiper" or allow it to contact other parts.
Ink Drain Assy Pipe
(This could lower print quality due to not wiping ink normally.)

13. While keeping the sheet turned aside, remove “Extension Spring”
Induction Duct
2 from the tabs of “Mount Assy., Plate, Motor, ASF, SP” and “Lever Lock
DE”.

12. Remove the two screws securing the “PG Unit Transmission Shaft”
and then remove the “Transmission Shaft” by pulling it out of the hole
in the frame.

CAUTION: Be careful not to scratch the “Transmission Shaft” gear by

bumping it against the frame.

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 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
14. Pull the “Lever, Lock, Planetary” toward the outside of the printer,
release the hook on top and then pull out of the “Lever, Lock, DE”.

Flag

16. Disconnect the connector from the “Pump Phase Sensor” from
15. Remove the "Lever, Lock, DE" by following the steps below. behind the printer.
1. Slide it to the right. 17. Free all the harnesses from the U-shaped notch of the “Frame,
2. Bend it toward the center. Base, Side, Right”.
3. Remove the left end from the installation hole.
4. Remove "Lever, Lock, DE" while extracting the flag at the
right end from the hole in the frame.

Installation Hole

3 2

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
18. Remove the four screws securing the “Pump Unit”. Reassembly Notes
The “Pump Unit” must be reassembled properly. An incorrect assembly
may cause malfunction of the printer and lower the print quality due to
poor pumping.
􀂄 Align the five ribs and front side dowel of the “Pump Unit” with
the six frame positioning holes.
􀂄 Slip the “Pump Unit” frame under the “Guide, Waste Ink”.
􀂄 The sheet should be on the rear side of the printer frame.

19. Shift the “Pump Unit” to the right side and disconnect the linkage
with“Combination Gear, 13.6, 28.8”.
20. Remove “Pump Unit” toward rear.

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 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
􀂄 After installing the “Lever, Lock, Planetary”, confirm that “Lever, 4.6.5. Flow Guide
Lock, DE” moves smoothly by the tension of ”Extension Spring, 0.262”.
1. Remove “Pump Unit”. (Refer to previous chapter)
(Check three times.)
2. Remove the “Guide, Waste Ink” by following the steps below.
1. Push up the “Flow Guide from the printer bottom surface to
􀂄 Align “Shaft, Transmission, PG Unit” positioning hole with dowel on
free the dowel from the frame.
frame.
2. Release the two tabs by pulling toward the rear of printer and
then remove the “Flow Guide”.
􀂄 Make sure that the “Pump Phase Sensor” harness is routed over the
“Shaft, Transmission, PG Unit” shaft.

􀂄 Pass the “Box Assy., Flushing” waste ink pipe through

the hole in the bottom of the frame.

􀂄 Make sure the “Box Assy., Flushing” rib is fitted into the
“Induction Duct” positioning hole.

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 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly

4.7 Printer Unit CR and PF Mechanism

4.7.1. CR Motor
IMPORTANT:
Make sure printer is switched OFF and power cable unplugged.

1. Remove “Right Side Cover”.

2. Remove “Left Side Cover”.
3. Disconnect the connector from the “CR Motor Assy”.
4. Slide carriage to the center of the printer.

CHECK POINT: When performing the following steps, note the posi-
tion set on the scale of “Holder, Pulley”. Returning to this same posi-
tion when installing the “Belt, CR” will reduce the time needed for belt
adjustment.

5. While pushing up “Lever, Lock, PG”, loosen the CR Tension Installa-

Screws
tion screw and release the tension of “Belt, CR”.
6. Release “Belt, CR” from the pinion gear of “Motor Assy., CR”.
7. Remove the two screws securing the “CR Motor” and remove the
“CR Motor”.

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 AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.7.2. CR Scale 4.7.3. CR Sensor
1. Remove "Cover, Side, Left". IMPORTANT:
2. Remove "Cover, Side, Right". Make sure printer is switched OFF and power cable unplugged.
3. Move the "Carriage Unit" to the center of the printer.
4. At the left side of the printer, remove the "Tension Spring, 3.86" hitched to 1. Remove “Top Cover”.
the tab on the printer frame and the "Scale, CR". 2. Remove “Left Side Cover”
5. At the right side of the printer, remove the "Scale, CR" from the tab on the 3.. Move “Carriage Unit” to end left position and remove the “Carriage
printer frame. Cover”.
4. Disconnect the FFC from “CR Encoder Sensor”.
CAUTION: A damage to the detection pattern on the surface of the “Scale, 5. Remove the screw securing “CR Encoder Sensor” to the “Carriage
CR” may cause malfunction of the CR encoder. Take care not to touch the sur- Unit” and remove “CR Encoder Sensor”.
face of the “Scale, CR” with bare hands or contaminate it with ink or contact it
to the frame, when handling the “Scale, CR”. CAUTION: Do not touch “CR Scale” when removing “CR Encoder
Sensor”.

REASSEMBLY NOTES:
Align the two dowels on the “CR Encoder Sensor” with the two posi-
tioning holes on the “Ink Tube Unit”.

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.7.4. PF Encoder sensor
IMPORTANT:
Make sure printer is switched OFF and power cable unplugged.
CAUTION:
Be careful not to deform or damage the Scale attached to the Pulley
Roller.

1. Remove “Left Side Cover”.

2. Remove the two screws securing the “PF Encoder Sensor”.
3. Disconnect the connector from the “PF Encoder Sensor” and then
remove the “PF Encoder Sensor”.

REASSEMBLY NOTES:
􀂄 Align the two dowels of the “PF Encoder Sensor” with
the two positioning holes on the “Holder, Sensor”.
􀂄 Do not bend condenser.
􀂄 After installing the “PF Encoder Sensor”, confirm that
the “PF Scale” is surely inserted into the sensor slit.
􀂄 Confirm that the “PF Scale” is not contacting the sensor.

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AZON TEX PRO SERVICE MANUAL  Disassembly & Assembly
4.7.8. HP Sensor
IMPORTANT:
Make sure printer is switched OFF and power cable unplugged.

1. Remove “Right Side Cover” .

2. Move “Carriage Unit” to center of printer.
3. Release “CR_HP Sensor” harness from clamp.
4. Unfasten the two upper hooks securing “CR_HP Sensor”, release
the lower tab and then release “CR_HP Sensor”.
5. Disconnect the connector from “CR_HP Sensor”.

REASSEMBLY NOTES: After installing the "CR_HP Sensor", wrap the

harness around the outside as shown.

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5
Adjustment

In this chapter:
>> Part Calibration
>> Drive flashing
 AZON TEX PRO SERVICE MANUAL  Adjustment
5.1. Firmware Update
CAUTION: After Firmware update make sure you update NVRAM as
well.

Tool required
Firmware Update Tool
Port: USB

Procedure

1. Turn off the printer and connect the printer to the computer with a
USB cable.
2. Start the printer in “Firmware Update Mode”:
On Display Unit press together buttons “<” , “˅” , “˄” , “>/ “ and
power
3. Start the Firmware Update Tool.
4. Select the port (Choose a port) and the firmware data (Choose a FW
data file) (UPG format).
5. Click [Send] to transmit the firmware data.
6. The “Complete” message is displayed in a pop-up window when the
data transmission is finished, then click [OK].
7. Upon completion of the update, the printer automatically reboots.

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AZON TEX PRO SERVICE MANUAL  Adjustment
5.2. NVRAM Update
Tool required
NVRAM Update Tool
Port: USB

Procedure

1. Turn off the printer and connect the printer to the computer with a
USB cable.
2. Start the printer in “Self Test Mode 2”:
On Display Unit press together buttons “pause” , “˅” , “>/ “ and
power
3. Start the NVRAM Update Tool.
4. Select the port (Choose a port) and the NRAM data (OPEN> Choose
a NVRAM data file).
5. Click [Write] to transmit the NVRAM data.
6. The “Complete” message is displayed in a pop-up window when the
data transmission is finished, then click [OK].
7. Upon completion of the update, restart the printer.

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 AZON TEX PRO SERVICE MANUAL  Adjustment
5.3. Laser Adjustment
Laser has transmitter (the beam) and receiver. It is much better to move
transmitter up (if you need to make sensors higher because they stop
the table too soon) or down (if they stop the table too late).

1. This laser holder has 4 screws which need to be loosen with 3 mm

Allen type key. (1)
2
IMPORTANT: Don’t loosen them too much because it will be difficult to
adjust it due to laser sensitivity.

2. Use a 3 mm Allen type screw to move laser up or down (2). You will
move the laser up (clockwise screw rotation) if you need to make it stop at
lover distance, and move it down (counterclockwise screw rotation) if it needs
to stop at higher distance.
If the screw doesn’t move the laser, you can loosen it and then gently
move holder by hand.

3. It is best that transmitter laser beam hits receiver laser sensor lense 1
in the middle. Try to adjust the laser to achieve this. Also, it is best that
laser is at same height from left to right side of the table.

4. (OPTIONAL) If you can’t adjust the laser to hit the middle, the nut is
too loose or it is too much out from holder you can use key 17 to rotate
the nut and move it. Sometimes you will need to use another key 17
(alternative is French key or Needle-nose pliers) to tighten or loosen
the nut. Be careful while moving the nut because laser is very sensitive
and you could lose aim to receiving end resulting in extension of time
required for adjustment.

5. (OPTIONAL) in some cases you will need to lover the receiver sensor.

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AZON TEX PRO SERVICE MANUAL  Adjustment
5.4. Slant Adjustment 5.4.1. PF Slant
It is possible to adjust two slants on Printhead: PF and CR. 1. Open the top cover and move the “Carriage Unit” to the center of the
Both CR Slant and PF Slant can create a problem in print. printer.
If you have CR Slant it is very likely causing problems with white com- 2. Loosen the four screws (A, B, C, and D) shown in Picture that
ing before or after the color (depending on angle of slant). secure the head.
PF Slant can create problems like lines or blurred image. 3. Move the “Cam, Inclination, R” vertically and adjust the slant of the
print head.
First check the slant: 􀁺 If the upper side of the gap is wider (Pattern 1):
Lover printer very low above some straight material (e.g. glass, plexi- Lower the “Cam, Inclination, R”.
glass...) and check visually (refer to picture bellow). You will need to 􀁺 If the bottom side of the gap is wider (Pattern 3):
check position of printhead to testing material from multiple angles. Raise the “Cam, Inclination, R”.
Sometimes it is not easy to notice the slant, so take your time while 4. Tighten the four screws
checking. If you notice CR or PF slant (or both) proceed to next chap- that are loosened in Pro-
ters for adjustment. cedure 6 in the order
below.
A→B→C→D
4
Move the Carriage
3

6
5 1 2
Not Good Unit to the home position
7
8
and close the top cover.
5. Keep adjusting the slant
until it is parallel with a
surface of testing object.
OK
8 7 6 5 1 2 3 4

8
7
6
5
1
2
3
Not Good
4

CR Slant PF Slant

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 AZON TEX PRO SERVICE MANUAL  Adjustment
5.4.2. CR Slant
1. Open the top cover and loosen the two screws that secure the
“Stopper, Carriage” shown in Picture.
2. Loosen the four head fixing screws (A, B, C, and D) shown in Pic-
ture.
3. Move the “Lever, Cam” vertically and adjust the slant of the print
head.
􀁺 Gap on the left column : Lower the “Lever, Cam”.
􀁺 Gap on the right column : Raise the “Lever, Cam”.
4. Tighten the four screws that have been loosened in Procedure 7 in
the order A ->B ->C ->D.
5. Secure the two screws that secure the “Stopper, Carriage”, and
close the top cover.
6. Keep adjusting the slant until it is parallel with a surface of testing
object.

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AZON TEX PRO SERVICE MANUAL  Adjustment
5.5. CR Belt Adjustment To adjust the belt:
Inappropriate belt tension can cause printing problems.
1. Lift “top cover”.
You can easily adjust tension depending if problem is caused by over-
2. Remove “Left Side Cover”.
tighten or loose belt.
3. Locate the CR Tension screw and rotate it with PH2 screwdriver (left
for loosening, and right for tightening).
Images bellow are examples of belt tension related problems:
a) Well adjusted tension.

b) Too much tension.

c) Loose belt.

You can measure the tension of

Carriage belt with Tension Measur-
ing Tool.

CR belt tension should be

16.6 N (+-1 N).
a)

b) c)
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AZON TEX PRO SERVICE MANUAL  Adjustment
5.6. Control Board update 6. Go to Device manager (Right click on My Computer > Manage > De-
For Control Board flashing you need: vice Manager).

-USB type B to USB type A cable. 7. Check if Arduino Mega 2560 is successfully installed (it has COM port
-Xloader software assigned and no exclamation mark). Write down number of COM port.
-Control Board firmware Refer to pictures bellow.

1. Turn off the machine and unplug the power cable.

2. Remove Back cover.

3. Connect USB Type B side

of cable to Control Board USB
port (picture left). NOTE: If Control Board can’t be installed correctly, try with different ports
or Computer. Replace the Control Board if problem persists.
4. Connect other side of cable
to PC or laptop. 8. Open XLoader map (picture right).

5. Wait until installation of Ar- 9. Run XLoader application (picture bellow). This will
duino board is complete (pic- open a application window.
ture bellow.

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AZON TEX PRO SERVICE MANUAL  Adjustment
13. In this new
10. In “Devices” Drop
screen locate
Down Menu select
your update.
“Mega(ATMEGA2560)”
14. Click on your
file.

15. Click on
“Open” button.

Now you will be

back on previ-
ous window.
11. In “COM port” Drop
Down Menu select port of
your Board.

16. If all settings are correct,

click on “Upload” button (picture
right).

You will get message

“Uploading” on bottom
of window.

12. Click on Browse icon

(three dots next to “Hex
When uploading is
file” path)
done, you will get up-
loaded bytes number.
This will open another
window (next step)

17. Now you can safely close application, disconnect USB cable, put
covers back and test the machine.

If there were any errors, please contact Azon Technical Support.

Page 126
6
Appendix

In this chapter:
>> Abbreviations
AZON TEX PRO SERVICE MANUAL  Appendix

Appendix A: Abbreviations
Abbreviation Meaning
AC Alternating Current
APG Auto PG (Page) – APG/ASF Board
ASF Auto Sheet Feeder – APG/ASF Board
CD-R Compact Disk Rack
CMYK + Cyan, Magenta, Yellow, Key (Black), White,
WWGG White, Gloss, Gloss
CR Carriage
CCW Counterclockwise
DC Direct Current
DIP Dual in-line package
FFC Flexible flat cable
IEC International Electrotechnical Commission
LD Load
LCD Liquid Crystal Display
LED Light Emitting Diode
PC Personal Computer
PID Proportional-Integral-Derivative Controller
PF Paper Feed (Round Encoder)
PSU Power Supply Unit
PW Page width
USB Universal Serial Bus
UV Ultraviolet
Assy Assembly

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