Aslub J (6/14/2023, [Link] PM): Welcome to Support. How may I help you?

Mohaideen L (6/14/2023, [Link] PM): Hello

Mohaideen L (6/14/2023, [Link] PM): [Link] is our primary domain and
hosting Aslub J (6/14/2023, [Link] PM): Hi there! My name is Aslub .How can I
help you today?
Mohaideen L (6/14/2023, [Link] PM): we have a site [Link]
in it but we didnt create and mail id related to this [Link]
but unwantedly mail id created
Mohaideen L (6/14/2023, [Link] PM): how?
Mohaideen L (6/14/2023, [Link] PM): like this for all domains parked in this
[Link] many unwanted mail id created and while checking the mail inside
it , it showing undelived mails
Mohaideen L (6/14/2023, [Link] PM): how and why? Aslub J (6/14/2023, [Link]
PM): Thank you for your patience. I'm currently checking the details. Please bear
with me for a moment.
Mohaideen L (6/14/2023, [Link] PM): ya sure let me wait
Mohaideen L (6/14/2023, [Link] PM): But kindly check it clearly Aslub J
(6/14/2023, [Link] PM): for [Link] there is two email
addresses admin@[Link] and
contact@[Link]
Mohaideen L (6/14/2023, [Link] PM):
admin@[Link]\n\
noffice@[Link]
Mohaideen L (6/14/2023, [Link] PM): these also
Mohaideen L (6/14/2023, [Link] PM): these are not created by us
Mohaideen L (6/14/2023, [Link] PM): and how this exist here??
Mohaideen L (6/14/2023, [Link] PM): like this for other domain also
Mohaideen L (6/14/2023, [Link] PM): [Link]\[Link]
Mohaideen L (6/14/2023, [Link] PM): like for this domain also many 3-4 mail id
created for each? Aslub J (6/14/2023, [Link] PM): How many people do have access
of your cPanel?
Mohaideen L (6/14/2023, [Link] PM): my self and my boss
Mohaideen L (6/14/2023, [Link] PM): my boss didnt create these
Mohaideen L (6/14/2023, [Link] PM): and almost most of the email id named as dev@
or devloper@ or devlop@
Mohaideen L (6/14/2023, [Link] PM): like these we wont create and we didnt create

Mohaideen L (6/14/2023, [Link] PM): you can login to those mail id and can check
Mohaideen L (6/14/2023, [Link] PM): all the mails shows like this \n\nMail
delivery failed: returning message to sender\nUndelivered Mail Returned to Sender
Aslub J (6/14/2023, [Link] PM): Please stay online I am checking the furthur.
Mohaideen L (6/14/2023, [Link] PM): ya sure
Mohaideen L (6/14/2023, [Link] PM): let me wait
Mohaideen L (6/14/2023, [Link] PM): but check it clearly Aslub J (6/14/2023,
[Link] PM): Sure.
Mohaideen L (6/14/2023, [Link] PM): ok Aslub J (6/14/2023, [Link] PM): Please
stay online while we are checking the logs of creating emails
Mohaideen L (6/14/2023, [Link] PM): ok let me wait Aslub J (6/14/2023, [Link]
PM): Can you please help me with the recently created email address?
Mohaideen L (6/14/2023, [Link] PM): take you time but kindly provide clear
details
Mohaideen L (6/14/2023, [Link] PM): iam not sure which mail id is recently
created
Mohaideen L (6/14/2023, [Link] PM): mostly i wont concentrate on mails
Mohaideen L (6/14/2023, [Link] PM): on checking sudeenly there are lots of mail
id
Mohaideen L (6/14/2023, [Link] PM): but i think it has created almost 2-3 months
gap Aslub J (6/14/2023, [Link] PM): Please let me check the access logs as
Ideally it is not possible to create any email address without creating it manually
Mohaideen L (6/14/2023, [Link] PM): ya check it please
Mohaideen L (6/14/2023, [Link] PM): but iam sure we didnt create it Aslub J
(6/14/2023, [Link] PM): Let me check the acess logs
Mohaideen L (6/14/2023, [Link] PM): ok Aslub J (6/14/2023, [Link] PM): Thank you
for stay online Aslub J (6/14/2023, [Link] PM): As per the logs the action are
usually done from the IP address [Link] \nPlease refer the below
link:[Link]
c74d2083d3907c2c#hrv6H6mBe5KzSmmPjY6hB1jvls0mtNTtqtIupnE3M+M=
Mohaideen L (6/14/2023, [Link] PM): so with this what we can do??
Mohaideen L (6/14/2023, [Link] PM): is any hacking done?? Aslub J (6/14/2023,
[Link] PM): I would request to please scan all of your website files and domains
and please change the password of your cPanel and customer Account because that is
only the possiblities
Mohaideen L (6/14/2023, [Link] PM): actually kindly provide how those email id
have created?? you have provided logs, within IP
Mohaideen L (6/14/2023, [Link] PM): but with that how we can come to solution
Mohaideen L (6/14/2023, [Link] PM): what happened??
Mohaideen L (6/14/2023, [Link] PM): how created? Aslub J (6/14/2023, [Link] PM):
I understand but we can only see from which IP address the email address is created
as per logs Aslub J (6/14/2023, [Link] PM): and the cPanel got acessed
Mohaideen L (6/14/2023, [Link] PM): but how this
Mohaideen L (6/14/2023, [Link] PM): can u tell the country of the IP address??
Mohaideen L (6/14/2023, [Link] PM): altease minimal location like state or
something else Aslub J (6/14/2023, [Link] PM): Can you help me with any date you
have see the email creation to check the specific logs for the same
Mohaideen L (6/14/2023, [Link] PM): but sorry iam not sure about the date
Mohaideen L (6/14/2023, [Link] PM): just now i look those emails Aslub J
(6/14/2023, [Link] PM): Because there is a multiple logs for acess logs
Mohaideen L (6/14/2023, [Link] PM): ok Aslub J (6/14/2023, [Link] PM): That is a
bit difficult to check and provide the logs
Mohaideen L (6/14/2023, [Link] PM): ok thank you Aslub J (6/14/2023, [Link] PM):
I would request you to please change the passwords and keep an eye on the emails
address and deletion of emails
Mohaideen L (6/14/2023, [Link] PM): ok sure
Mohaideen L (6/14/2023, [Link] PM): thank you for you giudance Aslub J (6/14/2023,
[Link] PM): Do you have any other questions related to the current issue or any
other queries you want me to look at?
Mohaideen L (6/14/2023, [Link] PM): no
Mohaideen L (6/14/2023, [Link] PM): thank you for your guidance
Mohaideen L (6/14/2023, [Link] PM): surely i will rate
Smital W (6/14/2023, [Link] PM): Your chat has been transferred to me, please
allow me a few minutes to go through the chat to understand the issue.
Smital W (6/14/2023, [Link] PM): Do you have any other questions related to the
current issue or any other queries you want me to look at?
Mohaideen L (6/14/2023, [Link] PM): no thank you
Smital W (6/14/2023, [Link] PM): Just a reminder, please give me a quick rating
(for 2 questions) on the survey link you will receive once I end the chat. If you
are pleased, you can rate me with 5.
Mohaideen L (6/14/2023, [Link] PM): ok
Smital W (6/14/2023, [Link] PM): I appreciate your understanding and politeness
towards me. And I was glad to interact with you.
Smital W (6/14/2023, [Link] PM): Thanks for connecting with us.\nHave a Lovely
Day😄\nStay Safe! Take care!