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E 01 R 1 NCCTS

The document contains details of calls closed by customer service representatives in March, including the call ID, customer ID, representative ID, call type, hourly rate, hours logged, date opened, date closed, and amount billed. There were 28 calls logged for various customers, representatives, and call types related to issues like network troubleshooting, installations, training, hardware support, software support, security, and disaster recovery. Calls ranged from 1.25 to 12.5 hours in length and were billed between $30 to $65 per hour depending on the type of support provided.

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74 views2 pages

E 01 R 1 NCCTS

The document contains details of calls closed by customer service representatives in March, including the call ID, customer ID, representative ID, call type, hourly rate, hours logged, date opened, date closed, and amount billed. There were 28 calls logged for various customers, representatives, and call types related to issues like network troubleshooting, installations, training, hardware support, software support, security, and disaster recovery. Calls ranged from 1.25 to 12.5 hours in length and were billed between $30 to $65 per hour depending on the type of support provided.

Uploaded by

buyonline shopping
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Calls Closed During March

CallID Customer ID RepID CallTypeID Call Type Name Rate Hours LoggOpened Dat
049 PC041 4 3 Network Troubleshooting 40 12.5 3/3/2021
064 PC041 1 4 Network Installation 45 2.5 3/13/2021
048 PC041 1 6 Security Camera Mainten 35 1.25 3/3/2021
045 PC041 7 7 Virus Detection 35 2.5 2/27/2021
047 PC048 2 1 Hardware Support 35 4.5 3/2/2021
056 PC028 5 3 Network Troubleshooting 40 9.75 3/6/2021
055 PC038 2 5 Training 55 9.25 3/6/2021
061 PC038 2 8 Disaster Recovery 65 6.25 3/8/2021
060 PC044 3 5 Training 55 2.25 3/8/2021
068 PC044 1 5 Training 55 1.5 3/19/2021
063 PC044 3 9 VoIP Service 50 1.5 3/12/2021
069 PC044 6 10 Other 40 5.25 3/22/2021
054 PC040 4 3 Network Troubleshooting 40 10.25 3/5/2021
050 PC035 6 7 Virus Detection 35 12 3/4/2021
039 PC035 1 10 Other 40 6.75 2/21/2021
065 PC017 7 2 Software Support 30 10.75 3/13/2021
053 PC017 4 4 Network Installation 45 9.5 3/5/2021
046 PC012 2 5 Training 55 10 2/28/2021
044 PC031 6 7 Virus Detection 35 12.5 2/25/2021
051 PC029 6 7 Virus Detection 35 8 3/4/2021
058 PC004 3 1 Hardware Support 35 1.75 3/8/2021
067 PC007 3 1 Hardware Support 35 7.25 3/17/2021
073 PC007 4 8 Disaster Recovery 65 5 3/26/2021
052 PC001 7 2 Software Support 30 1.25 3/4/2021
038 PC001 3 10 Other 40 3.75 2/19/2021
057 PC018 6 1 Hardware Support 35 2 3/7/2021
059 PC018 7 3 Network Troubleshooting 40 6.25 3/8/2021
040 PC027 7 5 Training 55 10.75 2/22/2021
066 PC027 7 6 Security Camera Mainten 35 6 3/14/2021
041 PC027 5 8 Disaster Recovery 65 5 2/23/2021
077 PC027 3 8 Disaster Recovery 65 5 3/29/2021
062 PC052 5 7 Virus Detection 35 10.75 3/12/2021
Closed DateDays OpenAmount Billed
3/13/2021
3/17/2021
3/10/2021
3/4/2021
3/6/2021
3/13/2021
3/8/2021
3/14/2021
3/11/2021
3/21/2021
3/15/2021
3/31/2021
3/13/2021
3/12/2021
3/3/2021
3/21/2021
3/13/2021
3/5/2021
3/1/2021
3/12/2021
3/10/2021
3/19/2021
3/31/2021
3/9/2021
3/2/2021
3/10/2021
3/17/2021
3/3/2021
3/24/2021
3/6/2021
3/31/2021
3/14/2021

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